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D83070 | stanton-surgery | https://www.nhs.uk/services/gp-surgery/stanton-surgery/D83070/ratings-and-reviews?currentpage=1 | Much improved dispensary services | 5 | For several months the dispensary have faced some challenging issues. Skilled workforce, new computerisation in addition to the building move whilst the surgery was being extended.
Add to that supplies where medicines have not been available.
Today they have excelled and seem to have worked hard to transform the dispensary. | February 2023 |
D83070 | stanton-surgery | https://www.nhs.uk/services/gp-surgery/stanton-surgery/D83070/ratings-and-reviews?currentpage=1 | Absolutely ridiculous | 1 | Impossible to get an appointment or even speak to a doctor. My 7 year old daughter has an ear infection. A simple enough diagnosis but i was told on day 1, there were no appointments, on day 2 to ring 111 or go to a&e as no time available from the doctors...on the day of a nurses strike. The next day i tried again, as im not keen to use these sorts of resources (especially on the day nurses striked) for something that was not an emegency, but was affecting my young daughters daily life and happiness. All she needed was a 5 minute appointment but again told the same. 6 hours after first dialling 111 she is finally home (way past her bedtime) with antibiotics. And they wonder why mental health is becoming a bigger problem. | December 2022 |
D83070 | stanton-surgery | https://www.nhs.uk/services/gp-surgery/stanton-surgery/D83070/ratings-and-reviews?currentpage=1 | Vey impressed | 5 | I moved to this area mid-July 2022 and registered with your practice soon after arriving. I cannot fault the service, waiting times or medical attention I have received on the several visits I have made.
Thank you all!! | September 2022 |
D83070 | stanton-surgery | https://www.nhs.uk/services/gp-surgery/stanton-surgery/D83070/ratings-and-reviews?currentpage=1 | Amazing! | 5 | We joined the practice a few months ago as our surgery in BSE was a 2-3 week wait even for a phone call from a doctor, and getting passed the receptionist was impossible, but we can’t fault Stanton surgery, everyone is kind and so far always been accommodating to our needs…
Thank you … | January 2022 |
D83055 | woolpit-health-centre | https://www.nhs.uk/services/gp-surgery/woolpit-health-centre/D83055/ratings-and-reviews?currentpage=1 | Poor Practice | 1 | If I could give it zero I would. When i registered at the practice I had high hopes, it looked and felt like a good practice to be under. How wrong was I? The Pharmacy is diabolical, who runs that? Communications are poor with over an hour wait on the phone, when you do put notes on the prescriptions when doing the repeats they cant be bothered to read it. Which means yet another call, another wait for "The computer says no".. I swear that Little Britain Skit was based on the Health Center.
I have read through other reviews going back over a year with others reporting similar experiences, seems all at Woolpit Health Center are not going to improve the service so I will be moving in the new year
Very poor from the NHS, which is funded by us... | December 2023 |
D83055 | woolpit-health-centre | https://www.nhs.uk/services/gp-surgery/woolpit-health-centre/D83055/ratings-and-reviews?currentpage=1 | Great Service | 5 | Elderly father in poor health with stage 4 kidney disease. GP had no hesitation in coming out to visit at home and followed up with regular calls until he was better.
My son had a great service. Went to American college in August and was told with 2 days before that he needed a booster jab. The nurse/GP went out of their way to facilitate that he got the jab in time.
I myself think the drs are first class. Yes I agree that waiting on the phone for what seems like hours can be frustrating but I think the e-consult works brilliantly. I have had a nasty accident which requires strong meds for pain relief. I post a request at 7am via an E-consult and generally within the hour I get a response and by lunchtime I have my medication.
Yes I also agree that the pharmacy really needs an overhaul - I heard that there is a new manager in place who will hopefully simplify the system.
What we must remember is that this is the busiest practice in Suffolk with well over 15,000 patients. The staff are wonderful (except for one receptionist who really needs to get help with her telephone manners). My advice is to use the e-consult method, it works, it’s quick and the drs can access much quicker who they need to see. The service is also much quicker than going to A&E for triage.
I understand that pharmacies across the country will soon be able to prescribe certain medications - let’s use them for everyday questions or for the general prescribing less urgent care. This allows the drs to concentrate on the care of those patients that really need to see a dr.
To finish off - rather than get stressed and frustrated whilst standing in the queue - I use that time to do my shopping list, place orders or catch up on my messages.
Let’s just be kind. We are all trying our best | September 2023 |
D83055 | woolpit-health-centre | https://www.nhs.uk/services/gp-surgery/woolpit-health-centre/D83055/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | A consistently good practice.
We needed a home visit and it was offered and carried out with outstanding care and efficiency.
This can only happen when there's an evidently dedicated team of doctors, pharmacists, nurses and receptionists.
Thank you! | December 2022 |
D83055 | woolpit-health-centre | https://www.nhs.uk/services/gp-surgery/woolpit-health-centre/D83055/ratings-and-reviews?currentpage=1 | speedy emergency consultation with doctor | 5 | A problem with an infection around my eye which was getting worse ,called in to health centre make an emergency appointment ,helpful receptionist offered opportunity to wait and see doctor as and when one was free ,10 minutes or so later saw a doctor who diagnosed then prescribed .
fantastic service ,such a relief , thankyou | October 2022 |
D83005 | angel-hill-surgery | https://www.nhs.uk/services/gp-surgery/angel-hill-surgery/D83005/ratings-and-reviews?currentpage=1 | Just fantastic | 5 | Your Review: I registered at this surgery in December 2020, having moved from Norfolk.
I have a number of ongoing health issues.
I have been overwhelmed by the quality of proactive care received from my Doctor and the overall “can do” attitude of the entire practice team.
In todays climate, people so readily complain about the quality and care experienced at their chosen doctors surgeries . I can only praise that experienced at Angel Hill .
Thank you to all of you. You are remarkable. | August 2022 |
D83005 | angel-hill-surgery | https://www.nhs.uk/services/gp-surgery/angel-hill-surgery/D83005/ratings-and-reviews?currentpage=1 | Injection | 5 | Excellant straight in and out all on time I have been attending this surgery for 80 years and had several doctors allocated during that time
Unfortunately recently diagnosed with postrate cancer but am receiving all the relavent treatment
I have to say this is an excellant practice and would thoroughly recommend it | March 2022 |
D83038 | mount-farm-surgery | https://www.nhs.uk/services/gp-surgery/mount-farm-surgery/D83038/ratings-and-reviews?currentpage=1 | Disgusted | 1 | Yesterday I saw an upset mother refused her child’s injections by the nurse because she was late for her appointment. The bus was running late. The patient informed the surgery but was still turned away. Two receptionist spoke to the nurse but the patient was still refused. Witnessing the mother’s distress was upsetting to myself and others in the waiting area. I have no words and found the nurses attitude disrespectful and potentially harmful to the young baby | October 2023 |
D83038 | mount-farm-surgery | https://www.nhs.uk/services/gp-surgery/mount-farm-surgery/D83038/ratings-and-reviews?currentpage=1 | Friendly staff .Great practice | 5 | Can not fault this surgery as mostly always been seen of had phone appointment same day. some times busy a had to wait a little while to be seen.
Overall I would rate practice 100 percent. | April 2023 |
D83038 | mount-farm-surgery | https://www.nhs.uk/services/gp-surgery/mount-farm-surgery/D83038/ratings-and-reviews?currentpage=1 | Very poor | 1 | Staff are rude
Discuss confidential Allotey in front other patience
Overall I wouldn’t trust this surgery with my life
Talk poorly of children
If you would like your your details to be overheard by patient this is the doctors to go to the if you don’t then go else work | February 2023 |
D83038 | mount-farm-surgery | https://www.nhs.uk/services/gp-surgery/mount-farm-surgery/D83038/ratings-and-reviews?currentpage=1 | Best GP's I've ever been to. | 5 | I haven't been to the doctors in about 3 years and recently moved to Bury St Edmunds, where I've had to use the service a few times over the last month. This surgery has a great online system to book or explain your issue and they are very quick at getting back to you. The doctors I've seen and been in contact with have been very caring, understanding and actually listen to you. As a fellow NHS worker, I understand the pressures the service is under and truly appreciate how they have treated me. Great experience, thank you. | November 2022 |
D83038 | mount-farm-surgery | https://www.nhs.uk/services/gp-surgery/mount-farm-surgery/D83038/ratings-and-reviews?currentpage=1 | Majority are very thorough doctors. Phonelines are shocking | 4 | Our family have found the majority of doctors here to be very friendly, patient, and most importantly patient-lead. The doctors asked me on more than one occasion 'what do you think is the problem?' or 'Do you have an idea of what you want the plan of action to be?'
There are a couple who have been quite rushed and frosty. They should probably get some tips from the patient-lead ones, as 9/10 it means you get the care you need then and there, and don't end up being fobbed off and having to go back in a more urgent state the next day.
With our children, the doctors have been thorough as well. It can be hard to see an actual doctor in an emergency, even if you stress you feel the child needs one as it's a complex ailment. On more than one occasion we've had to go back the same day for a doctor after the nurse or paramedic we were given have not been able to help.
Negatives: have been quite badly passed from pillar to post by reception (I have received emails saying please call in on this number- and then been told off for calling that exact number!) there are one or two that listen but mostly have found them not very patient and curt on the phone.
They really need to fix their phone lines. getting through on the phone is extremely stressful and upsetting when you or your child are poorly. There is an error with the phone lines looping and spitting you back out the queue, only for the call to eventually drop. I have seen people arrive at the surgery incredibly upset as have been completely unable to get through to anyone. It is not ok. | September 2022 |
D83610 | swan-surgery | https://www.nhs.uk/services/gp-surgery/swan-surgery/D83610/ratings-and-reviews?currentpage=1 | Failure to make any links in systems | 1 | Frustratingly the surgery on several occasions have failed to make links and lack regard for the actual person requiring care and support. Sadly the surgery appear to not apply logic and follow a system that falls very short when you are trying to get advice or an appointment. So in the end you give up! This then has the knock on effect of people not receiving the care they need, or receiving inadequate care or using other services (such as emergency ones), that they shouldn't need to. I am afraid that this service needs to make significant improvements to it systems and patient care to ensure it delivers a safe and effective service. It is time to move away from the restrictive medicalised model and modernise how the surgery becomes more responsive to those that require its help. | April 2023 |
D83610 | swan-surgery | https://www.nhs.uk/services/gp-surgery/swan-surgery/D83610/ratings-and-reviews?currentpage=1 | Caller 33 can’t get through to make appointments | 1 | Liss & Liphook surgery have merged with swan surgery group & waiting for over an hour on the phone to get an appointment is disgusting.
The elderly I feel for. My phone run out of battery whilst waiting to get an appointment .nurse at Liphook surgery that is UNproffesional treatment was appalling, rude and down right disgusting .could only get a telephone appointment 2weeks later after a chest infection; Liss surgery was fab surgery but now they have merged it has been the worst service ever. I try get appointments but eventually give up due to waiting for upto and over an hour | September 2022 |
D83610 | swan-surgery | https://www.nhs.uk/services/gp-surgery/swan-surgery/D83610/ratings-and-reviews?currentpage=1 | Rude and arrogant | 1 | admittedly our son got the time wrong for his face-to-face appointment, he was 10 mins late arriving. The receptionist said she, therefore, cancelled his appointment and no GP would see him.
So...it's ok when GPs are late you are made to wait and wait and wait. The receptionist had no idea what the medical situation was, yet she took it upon herself to cancel. How is it a receptionist can make these decisions?
Additionally, she spoke rudely and was condescending. Odd how there are signs in the surgery to treat their staff kindly and with respect, yet they can be rude to us | January 2022 |
D83013 | the-guildhall-and-barrow-surgery | https://www.nhs.uk/services/gp-surgery/the-guildhall-and-barrow-surgery/D83013/ratings-and-reviews?currentpage=1 | Appointment | 1 | Diabolical service extremely difficult to get an appointment to actually see a doctor would not recommend to anyone | January 2024 |
D83013 | the-guildhall-and-barrow-surgery | https://www.nhs.uk/services/gp-surgery/the-guildhall-and-barrow-surgery/D83013/ratings-and-reviews?currentpage=1 | Expensive and disappointing service | 3 | Contacted the surgery via e mail to ask about vaccinations for travel abroad. Gave me a number which i rang and booked an appointment. When i went to the pharmacy in the surgery they said it was at the neighbouring pharmacy in the same building. We went there and had 4 vaccinations each at a cost of £550. Subsequently we discovered 3 of the 4 vaccinations are free via the doctor. Turns out the number they gave us was for the partner pharmacy in Barrow, a nearby village! At no point were we told this by the surgery or the pharmacy who booked us in for the appointment. Response from surgery when i contacted totally unsatisfactory as we we weren't aware of the procedure or the correct venue. Easily avoided with a more joined up system and clearer information. Would appreciate an explanation ad an apology. | August 2023 |
D83013 | the-guildhall-and-barrow-surgery | https://www.nhs.uk/services/gp-surgery/the-guildhall-and-barrow-surgery/D83013/ratings-and-reviews?currentpage=1 | Opening hours | 3 | Second time I’ve attended the surgery after checking the opening hours on their website and on Google - opens at 8.30 not 8am. A little annoying when you need to speak to some one face to face and then find you can’t get in. | December 2022 |
D83013 | the-guildhall-and-barrow-surgery | https://www.nhs.uk/services/gp-surgery/the-guildhall-and-barrow-surgery/D83013/ratings-and-reviews?currentpage=1 | Very impressed | 5 | Really exceeded my expectations. I was very impressed by the GP here who was respectful and treated my reported symptoms with the appropriate level of concern. In addition the nurses were very polite and friendly when I arrived. 10/10 experience from me! | February 2022 |
D83040 | victoria-surgery | https://www.nhs.uk/services/gp-surgery/victoria-surgery/D83040/ratings-and-reviews?currentpage=1 | Terrible service for repeat prescriptions | 3 | Over last year, I have only had 5mts of part prescription delivered. Had to go down and order rest again. for 7mths instead of 72hr delivery I've either had a week to wait, or call receptionist to see what had happened to it. This week I ordered my script on Mon, automatic service, now Thurs no script. I had to call practice. The Dr had only done 3 items, this was after I called automated line and left message to get it sorted. Now after finally getting through to practice, I'll have to wait till Monday or Tuesday to get script. Having Osteoarthritis of spine, I'm in agony. This practice will have to look at a better way to make sure patients are able to get their scripts made up and sent to choosen chemists when they are ordered. This has really made me feel angry, and ready to change Surgeries. Sadly I only give 1 star for service.
Past year my experience has been awful,
Really do like my Drs at Victoria Practice,
As it would say on your report card, if Still at school;
Could do better at dispensing proper and completed ordered items, properly | July 2023 |
D83040 | victoria-surgery | https://www.nhs.uk/services/gp-surgery/victoria-surgery/D83040/ratings-and-reviews?currentpage=1 | Very rude nurse practitioners | 3 | I have used this GP surgery all of my life and all of the doctors have been very attentive and efficient. The reception staff are also mostly kind and efficient.
I however called the surgery this month and spoke to an incredibly rude nurse practitioner who would not listen to anything I was saying, cut me off, and kept telling me that there is nothing wrong with me and have been prescribed unnecessary antibiotics in the past. The nurse practitioner was also annoyed that my urine sample could not be tested as I was menstruating. | February 2022 |
F81037 | east-lynne-medical-centre | https://www.nhs.uk/services/gp-surgery/east-lynne-medical-centre/F81037/ratings-and-reviews?currentpage=1 | First rate staff and service | 5 | A very thorough and helpful consultation with the General Practitioner and tests with the nurse. Informative, compassionate, and professional. One of the best GP appointments that I have had. Thank-you. | October 2023 |
F81037 | east-lynne-medical-centre | https://www.nhs.uk/services/gp-surgery/east-lynne-medical-centre/F81037/ratings-and-reviews?currentpage=1 | Excellent Appointment | 5 | Very happy with the practitioner we saw this morning, clear and concise instructions on what to do next. Came away both husband and myself pleased. | March 2023 |
F81037 | east-lynne-medical-centre | https://www.nhs.uk/services/gp-surgery/east-lynne-medical-centre/F81037/ratings-and-reviews?currentpage=1 | Impressed! | 5 | I am a diabetic and have regular reviews for my medications and health in general. I can't fault the service I have been provided with. I have been with this Practice for many years and in general, I cannot fault the service provided so thank you. | January 2023 |
F81606 | harewood-surgery | https://www.nhs.uk/services/gp-surgery/harewood-surgery/F81606/ratings-and-reviews?currentpage=1 | Super efficient | 5 | Made every effort to help me - beyond the call of duty. Excellent service through the front desk staff all the way to the excellent care provided by doctor. | May 2023 |
F81606 | harewood-surgery | https://www.nhs.uk/services/gp-surgery/harewood-surgery/F81606/ratings-and-reviews?currentpage=1 | Absolutely first class service! | 5 | I needed urgent help with a registration and to be seen, I was listened to and nothing was too much trouble for the administrator I spoke to. You would not get a better experience if this was a private practice. Seen by a GP within hours of registration, brilliant! Also cannot fault the exceptional advice of the GP! Thank you Harewood surgery! | May 2023 |
F81741 | north-clacton-medical-practice | https://www.nhs.uk/services/gp-surgery/north-clacton-medical-practice/F81741/ratings-and-reviews?currentpage=1 | Brilliant service | 5 | I am extremely impressed with the measures the surgery are putting in place to make it easier for us to get appointments.
I recently called and spoke to a triage nurse who was extremely helpful, it prevented me making an unnecessary appointment. | November 2023 |
F81741 | north-clacton-medical-practice | https://www.nhs.uk/services/gp-surgery/north-clacton-medical-practice/F81741/ratings-and-reviews?currentpage=1 | Lovely staff | 5 | Everyone is always helpful, always willing to help and go above and beyond.
I go here quite often with two children and never have any problems. | November 2023 |
F81741 | north-clacton-medical-practice | https://www.nhs.uk/services/gp-surgery/north-clacton-medical-practice/F81741/ratings-and-reviews?currentpage=1 | Great improvement | 4 | The surgery have adapted a new triage system which enables same day appointments. Great service from booking appointment, getting a call from triage nurse and being booked with correct clinican. | November 2023 |
F81741 | north-clacton-medical-practice | https://www.nhs.uk/services/gp-surgery/north-clacton-medical-practice/F81741/ratings-and-reviews?currentpage=1 | Much improved | 4 | It seems that the North Clacton Medical Group are striving to improve the service they provide. My recent visit was everything I would expect of a professional caring service. Much improved on my past experience of this group, hope the improvements continue.
Additionally, there seemed to be an increased focus on punctuality. In the past, I had experienced excessive delays and had to spend an unreasonable amount of time waiting to be seen by a healthcare professional. However, on this visit, I was pleasantly surprised by the minimal waiting time. As soon as I checked in, I was promptly called in and attended to by a friendly and attentive nurse.
The medical staff themselves appeared to be more engaged and proactive. The doctors and nurses took the time to listen attentively to my concerns, addressing each of them in a compassionate and professional manner. They exhibited a genuine interest in my well-being, ensuring that all my questions were answered and providing thorough explanations. This level of personalized care made me feel valued as a patient and reassured me that my health was in good hands.
Another improvement I noticed was the incorporation of advanced technology and updated medical equipment. This not only enhanced the accuracy of diagnostic tests but also increased the efficiency of the entire process. The medical group's commitment to staying up-to-date with the latest advancements in healthcare technology is commendable and clearly reflected in the improved service.
Reflecting on my past experiences with the North Clacton Medical Group, it is evident that they have made significant strides towards providing a better service. The efforts they have put into revamping their facilities, ensuring punctuality, enhancing staff-patient interactions, and incorporating modern technology have not gone unnoticed.
I genuinely hope that these improvements will continue and that the medical group remains committed to delivering exceptional healthcare to their patients. By striving for continual growth and listening to patient feedback, they have the potential to become a benchmark in the industry, setting an example for other medical groups to follow.
In conclusion, my recent visit to the North Clacton Medical Group was an extraordinary experience. From the moment I entered the facility, I could see the tangible improvements they have made to enhance their service. It is evident that they are striving to provide a professional and caring service, and I sincerely hope that their commitment to improvement continues in the future. | November 2023 |
F81741 | north-clacton-medical-practice | https://www.nhs.uk/services/gp-surgery/north-clacton-medical-practice/F81741/ratings-and-reviews?currentpage=1 | Very impressed | 5 | I am very impressed with the new triage system, was able to get through the surgery very quickly and the staff I spoke to over the phone was extremely helpful and friendly. I was called back by a lovely nurse within 15 minutes. The nurse was very compassionate and took time to answer all of my questions. | November 2023 |
F81741 | north-clacton-medical-practice | https://www.nhs.uk/services/gp-surgery/north-clacton-medical-practice/F81741/ratings-and-reviews?currentpage=1 | Great service | 4 | I called today for an appointment for my son , got through almost immediately, added to a new triage system, lovely nurse called me back within an hour offered advice and an appointment that afternoon. All round helpful, kind and compassion. Well done everyone at the surgery I have seen these guys really take some abuse over the years they all work so hard and are starting to turn the surgery around. Thank you all staff. | November 2023 |
F81741 | north-clacton-medical-practice | https://www.nhs.uk/services/gp-surgery/north-clacton-medical-practice/F81741/ratings-and-reviews?currentpage=1 | Fantastic | 5 | Fantastic changes to the surgery.
Very impressed with the new system - efficient, safe, quick and easy to understand!
The nurses who are calling patients back are kind, understanding and very helpful.
Very impressed! | November 2023 |
F81741 | north-clacton-medical-practice | https://www.nhs.uk/services/gp-surgery/north-clacton-medical-practice/F81741/ratings-and-reviews?currentpage=1 | Such improvement | 3 | A very noticeable difference in all aspects, reception, Doctor all very helpful, appointment system greatly improved. | November 2023 |
F81741 | north-clacton-medical-practice | https://www.nhs.uk/services/gp-surgery/north-clacton-medical-practice/F81741/ratings-and-reviews?currentpage=1 | No complaints | 5 | Very positive experience at the surgery 2 weeks ago. Queing outside as it’s usually a problem getting an appointment, nurse came out to que before 8am and explained to us all there was a new system in place. She took all our names and let us go home as it was cold and raining. Within 20 minutes she had called me back and was able to help me over the phone.
Hopefully no more queing from 0730am!
I have heard from friends they have also had much more positive experiences! I’m sure the whole team is working hard to make these changes so credit where credit is due for you all! | November 2023 |
F81741 | north-clacton-medical-practice | https://www.nhs.uk/services/gp-surgery/north-clacton-medical-practice/F81741/ratings-and-reviews?currentpage=1 | Amazing Changes! | 5 | Wow! what an improvement! phones answered immediately. Appointments available in the afternoon when I called. All staff polite and extremely helpful. Good work and I really hope this continues | November 2023 |
F81212 | old-road-surgery | https://www.nhs.uk/services/gp-surgery/old-road-surgery/F81212/ratings-and-reviews?currentpage=1 | One of the Best Surgeries in Clacton | 4 | got the appointment for same day. found the doctor very helpful and received good treatment. good response from treatment | July 2023 |
F81212 | old-road-surgery | https://www.nhs.uk/services/gp-surgery/old-road-surgery/F81212/ratings-and-reviews?currentpage=1 | Great doctors but appaling access. | 1 | Unhelpful or unknowledgable reception and managerial staff lets down the brilliant medical aspects of this surgery. Over the past year, making appointments either online or by phone in advance has been reduced to telephoning first thing the next morning.
To access their website and related services, it states you need a username and password from the surgery, yet the reception staff insist that you do not (having been trying access this for nearly a year, since they replaced the original working system)!
To send a message online, "form not available". To make or cancel appointments, online "need to register". To register, "need to visit the surgery with ID" (despite having been with the surgery over 30 years), only to be informed by reception, that there is no need to register.
I am also told there is no need to raise my voice. Again, I have to inform reception that I suffer from GAD (causing heightened anxiety) and that I am partly deaf, hence I raise my voice - clearly no sense of disability awareness, and potentially disability discrimination by repeatedly denying access to written (online) communication, which is obviously a more helpful medium considering my disabilities. | April 2023 |
F81212 | old-road-surgery | https://www.nhs.uk/services/gp-surgery/old-road-surgery/F81212/ratings-and-reviews?currentpage=1 | Best Practice | 5 | I had a meeting today with the Advanced Nurse who was extremely helpful and very thorough. A real asset to the practice | September 2022 |
F81212 | old-road-surgery | https://www.nhs.uk/services/gp-surgery/old-road-surgery/F81212/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | I been with the practice 46 years. The reception staff go above and beyond and the doctors and nurses are second to none. Very professional. Surgery is always clean and tidy. | September 2022 |
F81212 | old-road-surgery | https://www.nhs.uk/services/gp-surgery/old-road-surgery/F81212/ratings-and-reviews?currentpage=1 | Over 45 | 5 | Asked for a over 45 health check, booked in no problems. I used the automated booking in system and was seen quickly. Staff are very friendly there and the nurse was lovely that took my bloods without any issue and done my blood pressure, although I did have a wicked bruise for a few days after! | August 2022 |
F81212 | old-road-surgery | https://www.nhs.uk/services/gp-surgery/old-road-surgery/F81212/ratings-and-reviews?currentpage=1 | Great Health care assistance | 4 | Me and my family would like to say big thank you to all HCA for all support given to us in the past years.
My sister especially would like to say thank you to the wonderful HCA “A”for all mental support for last month. You are just amazing people and we are very grateful! | April 2022 |
F81212 | old-road-surgery | https://www.nhs.uk/services/gp-surgery/old-road-surgery/F81212/ratings-and-reviews?currentpage=1 | cleanliness | 2 | I had to ask for paper to be changed on bed as still from previous patient, I was very concerned on this due to the current covid situation
I do hope this was just a one off that the Doctor forgot to replace | January 2022 |
F81213 | thorpe-surgery | https://www.nhs.uk/services/gp-surgery/thorpe-surgery/F81213/ratings-and-reviews?currentpage=1 | Reception staff | 1 | I know reception staff have always faced criticism. Having worked in over 7 surgeries across North-East Essex and witnessed other surgeries support staff - the Thorpe Surgery reception staff are shockingly rude and bar one lady, who is extremely helpful, the others are unhelpful. Reminiscent of “Little Britain”. Real shame that a well loved GP Practice has employed support staff that provide no support. | February 2023 |
F81213 | thorpe-surgery | https://www.nhs.uk/services/gp-surgery/thorpe-surgery/F81213/ratings-and-reviews?currentpage=1 | Very helpful | 5 | I’m post op having been discharged by the hospital without adequate pain relief. I had a difficult night with a lot of pain and the next day tried to get in touch with the ward (as it should be their problem to sort not the GP’s!!), but no luck. In desperation I called my surgery to see if I could speak to a clinician to ask for help. But there were no appointments left and the receptionist suggested I sent an email with my discharge summary and they would see what could be done - but no promises! I really wasn’t holding out much hope and was gearing up for another night of pain. But to my relief and delight I had a call back from a lovely nurse practitioner shortly after 10am- I think they had squeezed me in!! She was so lovely and helpful, I swear the pain already felt easier just speaking to her.
I am so grateful to them, I’ve had nothing but good experiences with the staff since I registered here several years ago. They always do their best to help their patients despite the huge pressures on the service.
So I just want to shout out to all the staff at Thorpe surgery - that receptionist I spoke to earlier today, thanks for forwarding my urgent email request to the doctor. And to that nice nurse practitioner. You are lovely people.
Thank you from a very grateful patient! | January 2023 |
F81213 | thorpe-surgery | https://www.nhs.uk/services/gp-surgery/thorpe-surgery/F81213/ratings-and-reviews?currentpage=1 | Great Paramedic. | 5 | Was seen today by The Practice Paramedic and was totally blown away. He listened, was thorough and professional. He was also very informative. A credit to the NHS | January 2023 |
F81213 | thorpe-surgery | https://www.nhs.uk/services/gp-surgery/thorpe-surgery/F81213/ratings-and-reviews?currentpage=1 | Rude and Self-centred | 1 | Suffering severe mental health problems after multiple close bereavements, I was appalled at the rudeness and self-importance displayed by one of the non-doctor practitioners.
I left feeling so upset and anxious that I will never attend the surgery again unless absolutely imperative. I now get tremors and intense anxiety if I even think about calling them. | December 2022 |
F81213 | thorpe-surgery | https://www.nhs.uk/services/gp-surgery/thorpe-surgery/F81213/ratings-and-reviews?currentpage=1 | Absolutely useless | 1 | It took me 1hr of being on the phone to get from 11th in the queue to 7th and then the phone line cut me off. I've been sent a letter and text several times about booking a smear test I would if I could actually get throught to book one as i cant book one on line as there seems to be no appointment its incredibly frustrating.If you manage to get to speek to someone the receptionists are useless and rude and seem to have no idea how the surgery actually runs a lot of contradicting advice and getting booked in for the wrong things. They messed up my sons blood test and when I complained they didn't really acknowledge the actually problem. It is a real shame as the doctors are actually very good if you managed to get to see one. | October 2022 |
F81213 | thorpe-surgery | https://www.nhs.uk/services/gp-surgery/thorpe-surgery/F81213/ratings-and-reviews?currentpage=1 | A pity | 3 | It's such a pity that the Reception staff are utterly rude as the Doctors are lovely, professional and helpful.
Greeting and a smile is surely part of a Receptionist's job. | September 2022 |
F81213 | thorpe-surgery | https://www.nhs.uk/services/gp-surgery/thorpe-surgery/F81213/ratings-and-reviews?currentpage=1 | Fantastic Service! | 5 | All staff made me feel super welcome and comfortable. Overall I had a very smooth and relaxed experience! | June 2022 |
F81213 | thorpe-surgery | https://www.nhs.uk/services/gp-surgery/thorpe-surgery/F81213/ratings-and-reviews?currentpage=1 | No GP appointments available | 1 | I have only lived in the area for a year. So far we have had a shocking experience as making an appointment to see a GP has been nearly impossible. We have followed the procedure to call and book a triage but so far have only meet with the practice paramedic. Results have not been followed up to - this resulted in me having to chase to then be told my health issue had continued - without calling I fear no one at the practice would have proactively cared about my wellbeing. Rude reception staff with no time for anyone - no one willing to do anything outside of their job expectation to actually resolve things - computer says no attitude amounting to no trust in the system. A shame as its a pretty building in a lovely village. | June 2022 |
F81213 | thorpe-surgery | https://www.nhs.uk/services/gp-surgery/thorpe-surgery/F81213/ratings-and-reviews?currentpage=1 | Fantastic service delivered with a smike | 5 | Being very new to the area I fell quite unwell but had not yet registered with a gp. Their telephone advice was helpful and in visiting the reception in Thorpe I experienced great customer service from one of the reception staff. It was a far better service than I have ever received in London. Thanks again | March 2022 |
F81213 | thorpe-surgery | https://www.nhs.uk/services/gp-surgery/thorpe-surgery/F81213/ratings-and-reviews?currentpage=1 | Patients need patience 2 | 3 | Can you please explain how the clinical triage system works. Also is this system adopted by all GP practices in the UK? | February 2022 |
F81067 | ambrose-avenue-group-practice | https://www.nhs.uk/services/gp-surgery/ambrose-avenue-group-practice/F81067/ratings-and-reviews?currentpage=1 | Dysfunctional system | 1 | It’s impossible to book an appointment and the open access system involved waiting for nearly 3 hours to see a doctor. Other surgeries seem to manage demand by offering timed appointments. It feels as if the health service is literally disintegrating. | January 2024 |
F81067 | ambrose-avenue-group-practice | https://www.nhs.uk/services/gp-surgery/ambrose-avenue-group-practice/F81067/ratings-and-reviews?currentpage=1 | Rubbish serivce. | 1 | After sitting on the phone for almost an hour, I was told there is absolutely nothing available for two weeks. If I want an appointment I have to turn up on the day and hope for the best, which I advised I could not do due to work. Basically told me there was nothing they could do about it and didnt even seem remotely concerned about it. Would recommend a different GP. | July 2023 |
F81067 | ambrose-avenue-group-practice | https://www.nhs.uk/services/gp-surgery/ambrose-avenue-group-practice/F81067/ratings-and-reviews?currentpage=1 | Horrendous practice | 1 | After a long wait on phone, I was told to come to the surgery at 8am and queue for an appointment. The Receptionist wanted full details of my medical condition in front of a waiting room full of people, so no respect for privacy or my confidential personal data. GPs don’t start work until 9am and I waited a total of 4 hours before being seen. It’s worse than living in a third world country. | June 2023 |
F81067 | ambrose-avenue-group-practice | https://www.nhs.uk/services/gp-surgery/ambrose-avenue-group-practice/F81067/ratings-and-reviews?currentpage=1 | Impossible to get an appointment | 1 | Not sure what you have to do to make an appointment. Told you need to call at 8am - then all the phones are engaged, until someone finally answers to then be told all appointments have gone. Or their new trick - making everyone line up outside (in all weathers) at 8am and then after waiting 2 hours to be told all appointments are gone!
Why can't you just make an appointment for next week/the week after leaving the on the day appointments to those who need them on the day.
It never used to be this bad - so not sure why the past 2 years have been so bad. | June 2023 |
F81067 | ambrose-avenue-group-practice | https://www.nhs.uk/services/gp-surgery/ambrose-avenue-group-practice/F81067/ratings-and-reviews?currentpage=1 | Totally inadequate | 1 | Extremely poor service, often take more 72hrs to send script to pharmacy, my meds review are done every 3 months, everytime I order meds have to ask for at least 2 to be reviewed, so given up asking to be reviewed will go without, blood tests won't allow for me to have at Hospital which is more convenient, don't answer messages now into 17th day waiting for reply....appalling attitude from a 2nd bit surgery...can't cope with number of patients should really have shares in co-op funerals.. | April 2023 |
F81067 | ambrose-avenue-group-practice | https://www.nhs.uk/services/gp-surgery/ambrose-avenue-group-practice/F81067/ratings-and-reviews?currentpage=1 | No care and dangerous appointment system | 1 | I have been with the practice over 30 years and have seen a huge decline in care .You can no longer get forward appointments to see specific doctors or any doctors and as I’m very disabled I find it almost impossible to see a doctor at all as you can’t phone and get one and you have to queue and maybe get an appointment but maybe not . Even though I use a scooter I have problems with my muscles so find it hard to sit and keep my head up so queuing for up to three hours or more puts me in bed for days afterwards.
I am at a loss as to what I can do and there must be lots of people like me .
I now try and treat things myself but because I have very complex medical needs I know I’m leaving things that should be seen by a doctor .
I honestly think that deaths will be caused by this appointment system because it’s so difficult for those who need the doctors most . It’s a very sad state of affairs and needs changing ASAP .
I have tried to talk to the practice about this but I don’t think they care I keep being told this is now post covid policy so there is nothing that they can do !.
Can they not see it’s not working . | April 2023 |
F81067 | ambrose-avenue-group-practice | https://www.nhs.uk/services/gp-surgery/ambrose-avenue-group-practice/F81067/ratings-and-reviews?currentpage=1 | Very helpful | 5 | Had a telephone conversation with my GP this morning and would like to say how I found him to be helpful, professional and easy to talk to. Very lucky to have such a good surgery in such stressful times with so much pressure on the service. | March 2023 |
F81067 | ambrose-avenue-group-practice | https://www.nhs.uk/services/gp-surgery/ambrose-avenue-group-practice/F81067/ratings-and-reviews?currentpage=1 | simply excellent service | 5 | I have been with Ambrose Avenue Group Practice for over 5 years and in that time Ambrose has never ever failed to to provide an excellent service. We have to accept that at times it can seem a long wait for an answer to ones phone call but that has to be expected in these difficult times. Once my call is answered my request/Problem is resolved with speed, efficiency and empathy.
In summary: An excellent efficient service from both the front line staff at Ambrose and the Doctors.
one last point : This morning I called at 1158hrs to book an appointment and was given a date immediately then at 1208hrs I received a txt confirming my appointment. Thank you very much. | March 2023 |
F81067 | ambrose-avenue-group-practice | https://www.nhs.uk/services/gp-surgery/ambrose-avenue-group-practice/F81067/ratings-and-reviews?currentpage=1 | Not a good service at all - who is in charge? | 2 | The receptionist decides who sees a doctor and who doesn't. Default seems to be to send as many as possible to the Tollgate "wait in a queue" at 8 am, where you could be waiting for up to a couple of hours to see a doctor. How can the elderly and infirm put up with this? This reflects very badly on this practice. It used to be run much better than this. A great shame on the community. It's akin to something like a barber shop than a GP Practice I'm afraid. | March 2023 |
F81067 | ambrose-avenue-group-practice | https://www.nhs.uk/services/gp-surgery/ambrose-avenue-group-practice/F81067/ratings-and-reviews?currentpage=1 | Supportive and kind Surgery | 5 | The reception so good and helpful
Extremely efficient when sending a message for the doctor or surgery requests | February 2023 |
F81044 | the-ardleigh-surgery | https://www.nhs.uk/services/gp-surgery/the-ardleigh-surgery/F81044/ratings-and-reviews?currentpage=1 | Doing their best | 5 | Being a health professional, I am well aware of some of the recent disturbing practices in GP practice, mainly non-medical staff giving inappropriate medical advice and lack of appointments. With this in mind, I have personally never had anything but good things to say about my own surgery who have always been accommodating, professional, compassionate + efficient, especially when my daughter was critically unwell. I do not request an emergency appointment/ask for priority unless absolutely necessary to reduce pressures - too much of a ‘I want it now’ culture out there! Well done guys, keep up the good work! | November 2023 |
F81044 | the-ardleigh-surgery | https://www.nhs.uk/services/gp-surgery/the-ardleigh-surgery/F81044/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | My wife and I have been registered with this practice for over 22 years and have nothing but praise for all the staff, nurses and doctors. The treatment received has been first class. | August 2023 |
F81044 | the-ardleigh-surgery | https://www.nhs.uk/services/gp-surgery/the-ardleigh-surgery/F81044/ratings-and-reviews?currentpage=1 | Great doctors | 5 | Thank you for seeing my elderly neighbour at short notice today. The GP was very thorough giving time to an elderly person, something that is rare these days. | February 2023 |
F81044 | the-ardleigh-surgery | https://www.nhs.uk/services/gp-surgery/the-ardleigh-surgery/F81044/ratings-and-reviews?currentpage=1 | Receptionist | 3 | I have just had dealings with a new receptionist. A breath of fresh air. Friendly, enthusiastic and competent. | February 2023 |
F81044 | the-ardleigh-surgery | https://www.nhs.uk/services/gp-surgery/the-ardleigh-surgery/F81044/ratings-and-reviews?currentpage=1 | Fantastic Nurse Team | 5 | Nervous patient regarding blood test. Nurse was fantastic, friendly, patient and understanding. Ardleigh surgery is very lucky to have such a lovely team of nurses, thank you. | October 2022 |
F81044 | the-ardleigh-surgery | https://www.nhs.uk/services/gp-surgery/the-ardleigh-surgery/F81044/ratings-and-reviews?currentpage=1 | Efficient attention | 5 | Efficient and courteous reception and the same for nursing staff, in spite of severe pressure due to staffing limitations. Treatment was prompt, effective and to modern standards. | October 2022 |
F81044 | the-ardleigh-surgery | https://www.nhs.uk/services/gp-surgery/the-ardleigh-surgery/F81044/ratings-and-reviews?currentpage=1 | Excellent care and super advice | 5 | Ardleigh Surgery have been amazing with the multiple illnesses my little boy has experienced in his short life.
The receptionists always go out of their way to find us an appointment and take time to listen to our problem.
The staff know what they are talking about and give clear advice.
The most recent doctor we saw told me how I could take some tests for my son at home to put my mind at rest if these issues recur.
I would thoroughly recommend this surgery. | February 2022 |
F81757 | the-riverside-health-ctr | https://www.nhs.uk/services/gp-surgery/the-riverside-health-ctr/F81757/ratings-and-reviews?currentpage=1 | Great staff | 4 | Thank you to the kind, hard working and skilled staff at the practise. It is very much appreciated. | October 2022 |
F81141 | rowhedge-surgery | https://www.nhs.uk/services/gp-surgery/rowhedge-surgery/F81141/ratings-and-reviews?currentpage=1 | Premier class | 5 | From the initial phone call to book or speak to a doctor or other health professional, through to your actual appointment, staff are always courteous, respectful of your worries and helpful. I have said on many occasions that I could not possibly move as I would never find such a first class surgery as Rowhedge again. They are quite simply ‘the best’ and I am ever grateful that they are my surgery. | January 2024 |
F81141 | rowhedge-surgery | https://www.nhs.uk/services/gp-surgery/rowhedge-surgery/F81141/ratings-and-reviews?currentpage=1 | No value of time | 2 | I got a appointment at 10:40 and still was seen at 11:30. Almost an hour later after the appointment time. Whats the use of giving a precise time then? I was here 15 mins before the appointment and checked in
Above all getting an appointment itself is a pain. | January 2024 |
F81141 | rowhedge-surgery | https://www.nhs.uk/services/gp-surgery/rowhedge-surgery/F81141/ratings-and-reviews?currentpage=1 | Great practise | 5 | Been here for 36 years , everyone is very friendly, professional and person centred. Always helps with any problems you have, will go above and beyond to help where is needed
Recommend this practice to everyone | June 2023 |
F81141 | rowhedge-surgery | https://www.nhs.uk/services/gp-surgery/rowhedge-surgery/F81141/ratings-and-reviews?currentpage=1 | Superb Practice | 5 | We feel very lucky to be cared for by the team at Rowhedge surgery. They provide an outstanding level of care with high levels of accessibility for appointments. Every person I have ever spoken to at this surgey is kind and helpful. During appointments the doctors are so helpful and considerate, I have never felt rushed though I know they have such a hectic schedule.
This is a first class service provided a a first class team of professionals. | December 2022 |
F81141 | rowhedge-surgery | https://www.nhs.uk/services/gp-surgery/rowhedge-surgery/F81141/ratings-and-reviews?currentpage=1 | Amazing Surgery | 5 | Really nice practice, team are friendly and welcoming. Reception staff do all they can to help and will try to get you in if it really is urgent for that day, even if they need to call you back etc.
The GPs are all friendly and considerate. You can usually see the same gp as most of the GPs have been there for years. One gp there I have seen for the past 10 or so years. I have been registered at the practice for 25+ years and I have never had an issue.
I have a long term health issue and they always help me. The consistency of care is good.
The pharmacy/dispensary team are really helpful and go out of their way to help.
The only downside is that the inside is starting to look a bit worn and shabby but the care/treatment is 10/10. I think the issue is more that the village is outgrowing the surgery in terms of population but they are working hard to keep up with demand. The staff don't stop and are always on the move, but you never feel rushed.
Wouldn't register anywhere else so I guess that says a lot. They're a lovely team of people. | December 2022 |
F81141 | rowhedge-surgery | https://www.nhs.uk/services/gp-surgery/rowhedge-surgery/F81141/ratings-and-reviews?currentpage=1 | Simply the best | 5 | Having presented with multiple health problems, Rowhedge Doctors and staff always go above and beyond to help resolve these issues, keeping you informed at all times, never fobbing you off, despite being under immense pressure themselves. I am ever grateful for the care and attention given to me. I could never move as I would never find such an excellent surgery elsewhere. | December 2022 |
F81141 | rowhedge-surgery | https://www.nhs.uk/services/gp-surgery/rowhedge-surgery/F81141/ratings-and-reviews?currentpage=1 | Amazing Practice | 5 | I took my daughter to see the Doctor as she has been unwell for a few days now & the Doctor was very thorough with her.
I have been at Rowhedge Medical Practice for about 15 years, & I have always managed to get an appointment for either myself or my daughter.
All the staff from Reception, Dispensary, the Doctors & Nurses are all friendly & put you at ease, & are extremely thorough when you are seen.
The Practice is always clean & looks tidy.
As a rapidly growing village, we are so lucky to have this brilliant surgery. | November 2022 |
F81141 | rowhedge-surgery | https://www.nhs.uk/services/gp-surgery/rowhedge-surgery/F81141/ratings-and-reviews?currentpage=1 | Brilliant practice | 5 | All staff are very polite and helpful , even though they are no doubt under a lot of stress and pressure they are still very helpful and have helped me a lot through a very hard time in my life . | August 2022 |
F81141 | rowhedge-surgery | https://www.nhs.uk/services/gp-surgery/rowhedge-surgery/F81141/ratings-and-reviews?currentpage=1 | Great assistance | 5 | Many thanks with help again receptionist I spoke to Thursday 28th? Re medication
Also doctor/pharmacy for confirmation. Regards | July 2022 |
F81141 | rowhedge-surgery | https://www.nhs.uk/services/gp-surgery/rowhedge-surgery/F81141/ratings-and-reviews?currentpage=1 | Superb service | 5 | Practice are always ready to help .I always get an appointment same day .I find doctors very approachable and understanding | May 2022 |
F81133 | tiptree-medical-centre | https://www.nhs.uk/services/gp-surgery/tiptree-medical-centre/F81133/ratings-and-reviews?currentpage=1 | Amazing practice | 5 | What incredible staff and doctors. Always look after my children brilliantly and make the experience such a pleasant one for them. We feel very lucky thank you. | December 2023 |
F81133 | tiptree-medical-centre | https://www.nhs.uk/services/gp-surgery/tiptree-medical-centre/F81133/ratings-and-reviews?currentpage=1 | Very poorly run practice | 1 | Seemingly impossible to get a face to face appointment with a doctor even before Covid
but this appears to be given as the reason even now two years after the pandemic.
An early attempt to get even a ringing phone line has taken 66 calls to be told, you are informed that you are: caller number nineteen!
Sorry but definitely not good enough | November 2023 |
F81133 | tiptree-medical-centre | https://www.nhs.uk/services/gp-surgery/tiptree-medical-centre/F81133/ratings-and-reviews?currentpage=1 | Useless surgery | 1 | Never can get a face to face appointment.phone call from someone who just writes out a prescription for antibiotics.always being told to go to accident and emergency. | October 2023 |
F81133 | tiptree-medical-centre | https://www.nhs.uk/services/gp-surgery/tiptree-medical-centre/F81133/ratings-and-reviews?currentpage=1 | Impossible to have an appointment | 1 | If you work full time you are penalised as you will never get an appointment. You need to call a continuously engaged line from 08.00 and when you do get through they have exhausted all their slots. Also, their receptionists are not caring nor helpful, they seemingly try to argue with the poor patients who are trying to get some sort of service. | October 2023 |
F81133 | tiptree-medical-centre | https://www.nhs.uk/services/gp-surgery/tiptree-medical-centre/F81133/ratings-and-reviews?currentpage=1 | Great service | 4 | I phone this morning as I had a very painful hot leg, a nurse phone me back on my mobile,and said she would request medication and was told if I had any more problems with the leg then I'm to ring the doctors back of 10/10 for service | June 2023 |
F81133 | tiptree-medical-centre | https://www.nhs.uk/services/gp-surgery/tiptree-medical-centre/F81133/ratings-and-reviews?currentpage=1 | Reception helped | 3 | I came in with swollen hands on a Friday. While there was no available appointments, the man in the reception arranged an appointment with the nurse at Tollgate Practice for the next day, instead of having to go to the Walk-in Centre.
It was appreciated how he thought how he could help me. | December 2022 |
F81133 | tiptree-medical-centre | https://www.nhs.uk/services/gp-surgery/tiptree-medical-centre/F81133/ratings-and-reviews?currentpage=1 | Unacceptable | 3 | Had apt 5.10pm, arrived 5.08pm. Didn't get attended to at reception until 5.16pm. Was then told I would have to re book as I was late. Reception checked with nurse who refused to see me. Nurse let a px out of her room at approx 5.20 and was asked at that point if she would see me. I was not late, waiting to be booked in made me late! The clinic was obviously running late as the nurse let some one out while I was waiting.
I run Optician clinics and if I run late I get away late, under no curcumstances would we, as an Opticians, refuse to see a px when the clinic is running late.
To refuse to see a patient when they are there on time is utterly appalling!! | November 2022 |
F81133 | tiptree-medical-centre | https://www.nhs.uk/services/gp-surgery/tiptree-medical-centre/F81133/ratings-and-reviews?currentpage=1 | Great caring doctor Dr Pilatt | 5 | Thank you so much for the care I have received from Dr Pilatt he is an amazing caring doctors always has time to listen and sort out the right treatment. Thank you also for the reception staff who are always so polite and try their very best to get appoints for me. | July 2022 |
F81133 | tiptree-medical-centre | https://www.nhs.uk/services/gp-surgery/tiptree-medical-centre/F81133/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I telephoned for appointment this morning and explain my concerns and the doctor call my back within a hour and saw my within a hour after
The call .. fantastic German Doctors
Fantastic service Thankyou | May 2022 |
F81012 | west-mersea-surgery | https://www.nhs.uk/services/gp-surgery/west-mersea-surgery/F81012/ratings-and-reviews?currentpage=1 | nothing negative | 5 | Called in to surgery and got appointment, for my elderly relative, that same
afternoon. Saw a doctor who was extremely efficient, polite and kind, overall a very pleasant experience.
Well done Mersea Island Surgery
Thankyou | October 2022 |
F81012 | west-mersea-surgery | https://www.nhs.uk/services/gp-surgery/west-mersea-surgery/F81012/ratings-and-reviews?currentpage=1 | How is it so bad? | 1 | How has it got to the situation you are in now? Why does a patient have to call up over 50 times just to get a an answer!
I have seen proof that it took somebody 288 phone calls before they got an answer. Even then they got told that no appointments are available. I was given a phone appointment and the doctor was not even able to book me into see my GP or give me any prescriptions or help so the phone appointment was just a waste of time and NHS money. The staff are also rude and make it seem like you are wasting time when I have just got out of hospital and need medical care. | September 2022 |
F81012 | west-mersea-surgery | https://www.nhs.uk/services/gp-surgery/west-mersea-surgery/F81012/ratings-and-reviews?currentpage=1 | Poor Service, not fit for purpose? | 1 | Have a very sore throat due to COVID not able to eat or sleep with it.
Over the counter products not working so phoned 8:00 am engaged, phone answered 8:15 told all appointments taken.
Phoned 111 explained symptoms, the person I spoke to put me on hold and contacted the surgery to see if a Doctor would give me a call back. They refused to do so and told 111 that I should try again in the morning.
Atrocious way to treat people. | May 2022 |
F81116 | colne-medical-centre | https://www.nhs.uk/services/gp-surgery/colne-medical-centre/F81116/ratings-and-reviews?currentpage=1 | Efficient and kind | 4 | I was treated well and found the surgery busy but running
I did not like the music which I think is on a repeat coil.We need a break sometimes. | April 2023 |
F81116 | colne-medical-centre | https://www.nhs.uk/services/gp-surgery/colne-medical-centre/F81116/ratings-and-reviews?currentpage=1 | Very kind | 5 | I went to have a coil replacement and was incredibly nervous. The two ladies who did the procedure couldn’t have been more kind. They were patient, understanding and fast! They talked everything through with me and really helped me. | March 2023 |
F81017 | walton-medical-centre | https://www.nhs.uk/services/gp-surgery/walton-medical-centre/F81017/ratings-and-reviews?currentpage=1 | Quality Service | 5 | All the staff are so considerate and prepared to take whatever time necessary to discuss areas of concern.
Nothing but praise for the whole team.
Thankyou | December 2023 |
F81017 | walton-medical-centre | https://www.nhs.uk/services/gp-surgery/walton-medical-centre/F81017/ratings-and-reviews?currentpage=1 | Super practice | 5 | Can't speak highly enough of all the staff. They are polite, helpful and professional in all departments throughout the surgery. A truly great surgery with great staff. | December 2022 |