ode
stringlengths 6
6
| surgeryname
stringlengths 4
40
| url
stringlengths 84
120
| title
stringlengths 2
65
| star_rating
int64 0
5
| comment
stringlengths 64
3.9k
| visited_date
stringclasses 27
values |
|---|---|---|---|---|---|---|
F81028 | wivenhoe-surgery | https://www.nhs.uk/services/gp-surgery/wivenhoe-surgery/F81028/ratings-and-reviews?currentpage=1 | Training Opportunity | 3 | My wait for a service was unnecessarily extended. The comment "Was unable to contact" does not work in modern times of mobile phones and email. Whilst I do not expect staff to chase a patient, I do expect them to use the technology available. If you cannot reach me on my mobile, leave a voicemail or email me (my email and mobile have previously been used by the surgery) the onus is then on me. | September 2023 |
F81028 | wivenhoe-surgery | https://www.nhs.uk/services/gp-surgery/wivenhoe-surgery/F81028/ratings-and-reviews?currentpage=1 | Ludicrously hard to book an appt | 3 | Just hung on for 25 minutes in a queue. Wanted a GP appointment as have had a painful physical problem for months, hoping it would go away, but it hasn't. Was then given a ridiculously complicated set of instructions about various dates in which the next tranche of appointments will be released. Earliest appointment mentioned was week beginning 24 July and it's 29 June today. No wonder people spend their savings going private, or present to A & E, if in great pain. Hopeless situation when you hang on for ages, are not even asked what your symptoms might be and can't even make a definite appointment for 2/3 weeks in the future. | June 2023 |
F81028 | wivenhoe-surgery | https://www.nhs.uk/services/gp-surgery/wivenhoe-surgery/F81028/ratings-and-reviews?currentpage=1 | No appointments for a month! | 2 | I tried to book an appointment today and the earliest they could offer was in four weeks time. I was astounded and said so, and the receptionist said something vague about possibly doing it a bit earlier if it was urgent. She asked me nothing about my issues. If it was an infection I would’ve been in trouble waiting a whole month. I would change surgery but having read some online reviews they are all just as bad! They at least need training to establish if it’s an issue that can’t wait a month or to offer some kind of alternative. I am really shocked! | April 2023 |
F81028 | wivenhoe-surgery | https://www.nhs.uk/services/gp-surgery/wivenhoe-surgery/F81028/ratings-and-reviews?currentpage=1 | Very efficient practice | 5 | GP services everywhere seem to be under immense pressure and I’m incredibly impressed with the Wivenhoe team. The phone is answered, the care is prompt and appropriate, the appointments are punctual to the minute. Bravo. | February 2023 |
F81028 | wivenhoe-surgery | https://www.nhs.uk/services/gp-surgery/wivenhoe-surgery/F81028/ratings-and-reviews?currentpage=1 | Efficient Practice | 5 | Having recently moved to the area I registered with this practice which was an online procedure which was easy enough to do with a follow up visit with identity documents checked by a friendly receptionist. I attended today to see the doctor and checked in with an easy to use computer. After a short wait I saw a very friendly doctor who was very thorough with a comprehensive examination and treatment plan. Afterwards I made an appointment with the receptionist for a blood test which is done at the practice. I have been very impressed with the professionalism at this practice and would thoroughly recommend for any potential new patients. | February 2023 |
F81028 | wivenhoe-surgery | https://www.nhs.uk/services/gp-surgery/wivenhoe-surgery/F81028/ratings-and-reviews?currentpage=1 | Interrogated by admin staff | 1 | I called to ask for a GP to call me back, after having a reaction to medication over the weekend, explained I was ok and didn't need urgent medical attention, but would like to discuss. The receptionist asked a lot of inappropriate questions, that felt like an interrogation, questions that would only be asked if a GP was talking to you. I was never asked how I am now.
I asked to be called back on my land line, which was then read out, complete lack of attention to data protection. Instead of accepting I wanted to be called back on my landline I was asked if I still had my mobile number and was it mine!!! sadly this inappropriate behaviour continued | January 2023 |
F81028 | wivenhoe-surgery | https://www.nhs.uk/services/gp-surgery/wivenhoe-surgery/F81028/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I am writing to say a big thank you for the Service I received at the surgery today. I rang to speak to someone at 8.00 and had a call back within the hour with an appointment to see the Duty Doctor.
I was seen on time and then sent for an ECG and some blood tests for which I had to wait for approximately 30 minutes. I then waited again to see the Duty Dr. for maybe 45 minutes but bearing in mind that they are all so busy I was so impressed that all this was done within a couple of hours.
People are always complaining about the NHS, well all I can say is we are lucky to have such a Surgery in the Village. A big huge thank you to one and all, you are all doing a great job under very difficult circumstances. | January 2023 |
F81028 | wivenhoe-surgery | https://www.nhs.uk/services/gp-surgery/wivenhoe-surgery/F81028/ratings-and-reviews?currentpage=1 | Excellent Medical Practitioner | 4 | I phoned late one afternoon because of painful symptoms. I was called back within an hour by the Advanced Medical Practitioner. They ascertained the problem and organised a prescription to be immediately sent to my pharmacy, and for me to drop a sample at the health centre. My symptoms improved after 2 days. I spoke to them again after 5 days to review the situation. I was very impressed by their expertise and efficiency. | January 2023 |
F81028 | wivenhoe-surgery | https://www.nhs.uk/services/gp-surgery/wivenhoe-surgery/F81028/ratings-and-reviews?currentpage=1 | Great Practice | 5 | The doctors and the nurses are all very helpful. They will explain properly your health condition and guide you all the way about your medications. | December 2022 |
F81028 | wivenhoe-surgery | https://www.nhs.uk/services/gp-surgery/wivenhoe-surgery/F81028/ratings-and-reviews?currentpage=1 | Most responsive practice | 5 | I haven’t been a patient at this surgery for very long but on the few occasions I’ve had to seek their help, have found all of the staff to be kind, helpful and professional. They have responded incredibly quickly to any queries and seem to go above and beyond what is required of them. I can’t thank them or recommend them highly enough. Thank you to all the staff | August 2022 |
F81115 | creffield-medical-group | https://www.nhs.uk/services/gp-surgery/creffield-medical-group/F81115/ratings-and-reviews?currentpage=1 | Friendly Team | 5 | All staff, admin team, doctors and nurses are approachable, happy to answer questions and never rush you. Appointments are easy to make although wait times to get through to make one can be lengthy ... especially when listening to the hold music! | December 2023 |
F81115 | creffield-medical-group | https://www.nhs.uk/services/gp-surgery/creffield-medical-group/F81115/ratings-and-reviews?currentpage=1 | No appointments at Creffield | 2 | I rang the surgery regarding urgent symptoms. (the receptionist agreed they were urgent). I rang several times to receive the message “we are experiencing a very high level of calls, please call back later”. I finally got through at about 0830 and received the automated message “you are number 50 in the call queue”. After a 40 minute wait the receptionist informed me that there were no appointments left. | December 2023 |
F81115 | creffield-medical-group | https://www.nhs.uk/services/gp-surgery/creffield-medical-group/F81115/ratings-and-reviews?currentpage=1 | Worst booking system to go through | 1 | This practice makes it incredibly difficult, if not impossible, for patients to book appointments. This is because they primarily do same day appointments only, with the ones in advance rare and not often offered. Following a one year assessment of my baby, the health visitor advised us to book an appointment with the GP to check her hip alignment. After the first call when I was on the phone for 23 min, I was told the last appointment of the day had been given and to try again the following day. I asked if I could have one later in the week as it wasn't an urgent, same day type of appointment. I was told I could be given an appointment in four weeks' time which seemed a bit too far ahead, considering I don't know if my baby might require an intervention sooner rather than later. So I called back the next day, at 8am as I was advised, and the line for bookings continuously said 'we are experiencing a very high level of calls, please call back later', making it impossible for me to get through to someone and thus, to book an appointment... Again! The services this practice offers are not built with the needs of patients in mind and I wod strongly advise any new patients to consider registering elsewhere if they ever want to access medical services. | October 2023 |
F81115 | creffield-medical-group | https://www.nhs.uk/services/gp-surgery/creffield-medical-group/F81115/ratings-and-reviews?currentpage=1 | Poor practice | 1 | On several occasions it has taken around a month for referrals to be sent. However this occasion I was completely referred to the wrong clinic instead of a 2ww referral for suspected breast cancer. After chasing this myself and being told it had been sent I was then called 4 further days later (after a month had gone by) and told it hadn’t been sent at all yet. Reception said not to worry it just means you’ll be seen sooner and made excuses. This isn’t good enough and is very poor practice! This is someone’s life. How can it take a month + for a simple referral to be sent, let alone an urgent 2ww.
Reception are also rude and unhelpful. They can’t help with the simplest of tasks and speak to you like you’re a child. | August 2023 |
F81115 | creffield-medical-group | https://www.nhs.uk/services/gp-surgery/creffield-medical-group/F81115/ratings-and-reviews?currentpage=1 | How many appointments to get medication? | 1 | No wonder there are not enough appointments when you have a telephone and face to face appointment and numerous messages are sent and a prescription is still not actioned. Given appointments with staff who can not prescribe and phone appointments where the paramedic starts with I don’t know why they have got me to phone you as I can’t deal with your request. Seems like this surgery are trying to save money and not offer medication, or the correct member of staff to help. Avoid this surgery if you need medical help. | April 2023 |
F81115 | creffield-medical-group | https://www.nhs.uk/services/gp-surgery/creffield-medical-group/F81115/ratings-and-reviews?currentpage=1 | Excellent nurse appointment | 5 | Lovely nurse appointment for my 17 year old
Took her time , explained everything , answered all questions. I know she has back to back appointments but we never felt rushed .
Answered email enquiries prior to appointment | April 2023 |
F81115 | creffield-medical-group | https://www.nhs.uk/services/gp-surgery/creffield-medical-group/F81115/ratings-and-reviews?currentpage=1 | Very good | 5 | I recently had to contact the surgery to get an appointment..yes I was number 53 but that soon came down. I saw a doctor and then a paramedic, both lovely and very helpful. The male receptionist is extremely helpful, very polite and nothing is too much trouble..thankyou. | March 2023 |
F81115 | creffield-medical-group | https://www.nhs.uk/services/gp-surgery/creffield-medical-group/F81115/ratings-and-reviews?currentpage=1 | Worst experience of life | 1 | Referred for X-ray to diagnose something. First, the form was not ready for 2-3 days, which I checked by going in-person and calling a few times. Finally, the X-ray was done with the referral, now it has been more than two weeks waiting to hear anything on it. Called GP regularly just to hear that report has not arrived yet. And, was advised to get an appointment so the doctor can chase for the report. Another pain to get appointment, you will be like 40 or 45 in the queue and when connected after about 1 hour, you are told that there is no appointment. I don't see any point for such a GP to exist who can never look for any problems or diagnose in time. | January 2023 |
F81115 | creffield-medical-group | https://www.nhs.uk/services/gp-surgery/creffield-medical-group/F81115/ratings-and-reviews?currentpage=1 | GP fine - reception staff insensitive and poor | 2 | A simple task of picking up a form and a pot was made more difficult by the woman on reception. A second member of staff easily found the form and sample pot...I was forced to tell the whole surgery it was for a sperm sample and then she made a number of wrong assumptions with no knowledge basis. My confidentiality was compromised and she was giving false information after I had a very good and productive discussion with the GP previous to xmas. Shame and easily remedied with more sensitivity and better questions to the patient. | January 2023 |
F81115 | creffield-medical-group | https://www.nhs.uk/services/gp-surgery/creffield-medical-group/F81115/ratings-and-reviews?currentpage=1 | Appointment system/ call handling is dire. | 1 | You can be waiting for 40 minutes and longer and then just get cut off. Very time consuming to attempt to get an appointment. Sometimes the queue is so long it just kicks you out of the queue altogether. | January 2023 |
F81716 | tollgate-health-centre | https://www.nhs.uk/services/gp-surgery/tollgate-health-centre/F81716/ratings-and-reviews?currentpage=1 | Flu jab | 5 | I came for my flu jab as instructed my NHS and it was excellent experience. The nurse was brilliant and the receptionist manager who put the data was so nice and kind. I was able to relax. | September 2023 |
F81716 | tollgate-health-centre | https://www.nhs.uk/services/gp-surgery/tollgate-health-centre/F81716/ratings-and-reviews?currentpage=1 | First experience was First Class. | 5 | Newly registered and experience so far has been excellent.
Perhaps I shouldn't big them up too much as newbies will be coming in their droves but hey, credit where it's due.
Friendly, professional and helpful.
I had held off from getting a new GP surgery after moving home years ago, It seems better late than never but I feel that I have made an excellent choice.
Thanks to all. | July 2023 |
F81716 | tollgate-health-centre | https://www.nhs.uk/services/gp-surgery/tollgate-health-centre/F81716/ratings-and-reviews?currentpage=1 | Arrogance | 1 | I have recently joined this practice and have witnessed the rudeness displayed by certain members of the staff, especially to the elderly.
It seems efficiency is an excuse for arrogance. The lack of explanation as to the internal systems gives an opportunity for the staff to talk down to their customers whenever a query is raised. Perhaps a simple fact sheet detailing phone numbers, email addresses and the fact that you can be provided with a link to use on-line services at the inception, might be a help. It seems if you phone in, on the only contact number they provide, you get a very sharp response. It is clear that if you are questioning any aspect that the staff think you should already comprehend how their internal procedures work, then you are wasting their time.
Very unhelpful, almost hostile! | June 2022 |
F81716 | tollgate-health-centre | https://www.nhs.uk/services/gp-surgery/tollgate-health-centre/F81716/ratings-and-reviews?currentpage=1 | Poor Customer Service | 4 | The non-clinical staff are very impatient with patients, A patient seeking to see a doctor must have a medical reason to want to do so.
The non-clinical staff are always in a hurry and very very impatient to listen or to help in any way. it could be better if they can show more empathy towards patients either on the phone or in-person | June 2022 |
F81716 | tollgate-health-centre | https://www.nhs.uk/services/gp-surgery/tollgate-health-centre/F81716/ratings-and-reviews?currentpage=1 | Speedy, compassionate care | 5 | Over the last 2 months I have had cause to have an in-person Doctor's appointment, an in-person Nurse's appointment, a phone call with a Doctor and to liaise with the Referrals team. The availability of appointments was excellent (the Nurse appointment was for the same day!) and every individual has been professional, friendly, compassionate and keen to do the best for me. Investigations of my symptoms are continuing so I am anticipating further need of care but I have every confidence in this team of people. | January 2022 |
Y02646 | turner-road-surgery | https://www.nhs.uk/services/gp-surgery/turner-road-surgery/Y02646/ratings-and-reviews?currentpage=1 | Call answer time is far too long | 1 | Good morning
I don't normally complain, but if something could be done about the time in which it takes for the practice to answer a call it would be a massive improvement. I called on the 3rd October 2023 and it took 1hr and 22 mins to answer my call which really isn't good.
My wife has also been on the phone this morning for over an hour and still not been spoken to.
I do appreciate the NHS is probably maxed out but when wanting to talk to your local doctors it really is quite frustrating when having to wait that long. | October 2023 |
Y02646 | turner-road-surgery | https://www.nhs.uk/services/gp-surgery/turner-road-surgery/Y02646/ratings-and-reviews?currentpage=1 | Very good experience | 5 | I am new to Colchester, so obviously a new patent. Turner Road’ took me on, because the surgeries nearer to my home (on the opposite side of town) have closed their books. Despite the negative reviews that I have read, I have found the GP whom I had an appointment with, the nurse that took my blood sample and the receptionists, to be fantastic. The receptionist whom I spoke to last week, went out of her way to assist me with my query about repeat prescriptions. For all of this, I am very grateful. Thank you…. | April 2023 |
Y02646 | turner-road-surgery | https://www.nhs.uk/services/gp-surgery/turner-road-surgery/Y02646/ratings-and-reviews?currentpage=1 | Not as good as it was! | 3 | This used to be a great surgery when it was part of the walk in centre. Now that it is running as a surgery on it's own it has gone drastically downhill. I asked to make an appointment with a doctor, when I turned up I had been booked to see a nurse - not what was requested.
Half the time you cannot get an appointment and you have to ring 200+ times just to get in the queue to make an appointment. Then you're on hold for an hour only to be told there is nothing available.
They do not call you back with results of investigations and you have to chase them. Getting to see the same doctor each time is nearly impossible. | April 2023 |
Y02646 | turner-road-surgery | https://www.nhs.uk/services/gp-surgery/turner-road-surgery/Y02646/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I joined this surgery in summer 2022 and have had excellent service on all counts. Friendly, helpful reception staff, ease of getting appointments, understanding and informative doctors. I feel totally reassured that they will do their utmost to keep me healthy. The only proviso I have is that the phone doesn’t always work properly. You are told you are No 1, and then it rings for ages and no one answers. But the online message service works well. Apart from that, A***** | March 2023 |
Y02646 | turner-road-surgery | https://www.nhs.uk/services/gp-surgery/turner-road-surgery/Y02646/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Following my Husband's appointment this morning, I feel compelled to write to say a big thankyou for the efficient and caring service we received. Not only were we seen ahead of the appointment time, but we were treated with extreme kindness and understanding. I understand GP services are under extreme pressures at this time, which is why your patience and compassion in taking the time to listen to us was so appreciated. | March 2023 |
Y02646 | turner-road-surgery | https://www.nhs.uk/services/gp-surgery/turner-road-surgery/Y02646/ratings-and-reviews?currentpage=1 | Completely useless. Run as far away as possible! | 1 | When this surgery was also the walk-in centre, it was the best surgery I had ever been at. Since it is now solely Turner road surgery, I’m not sure how it can even call itself a doctors surgery.
For over a year I have been actively trying to book an appointment for myself and my son for referrals for an assessment. Everytime, it’s the same answer. No appointments left. I sit on hold for over an hour, every morning I can to be told the same thing. I ring as directed for a prebook appointment and get told there aren’t any left and they don’t know when the next lot will be released. I’ve been doing this routine for over a year now.
In the 4 years I was on anti-depressants, I never got called in for a review and the reception team wouldn’t let me book one because a gp hadn’t requested it. In this time, I had a breakdown and tried to take my own life because I wasn’t on the right dose. After that incident, I never heard from the gp again until a year after I stopped filling my prescriptions. Oh, and they never sent y prescriptions on time and rarely got the dose right on them either.
Recently, my youngest (4) was sent home from nursery with a fever and a rash. It was the same story, no appointments, no telephone appointments, and no emergency appointments. They offered to book me in for the next day, but honestly I was worried about my child and declined as she needed care now. I then paused and waited for the receptionist to say the obligatory “if you are really worried then you should take her to a&e or ring 111”. She didn’t say anything, no suggestion of how I could get my 4 year old daughter the care she needed. Turns out she had scarlet fever and I had to take her to a&e after ringing 111 because of her temperature.
I have never had a pleasant interaction with the reception team, they always seem uninterested in helping you and treat you like a burden for using their service. I’ve also never seen the same doctor or nurse more than once.
Honestly, run! As far away from this gp surgery as you can. They do not care for their patients in any way possible and everyone I know that is at this surgery has had exactly the same experience as me. | February 2023 |
Y02646 | turner-road-surgery | https://www.nhs.uk/services/gp-surgery/turner-road-surgery/Y02646/ratings-and-reviews?currentpage=1 | Very difficult to get an appointment | 2 | No bookable appointments available. Told to phone at 8am for an on the day appointment even though I didn't need it to be on the day. Every day this week I've been in a queue of at least 40 people, unable to hang on the phone for over an hour, so not able to book the appointment I need. | December 2022 |
Y02646 | turner-road-surgery | https://www.nhs.uk/services/gp-surgery/turner-road-surgery/Y02646/ratings-and-reviews?currentpage=1 | Impossible to book an appointment | 1 | Just waited on the phone for 25 minutes to book an appointment to be told they have nothing till the third week in December (which I cannot book yet as they are not released yet). I have been with this surgery for over two years and have managed to book an appointment only once!
I do not understand in this day and age why they cannot have an online booking system. Or at the very worst a recorded message saying do not wait on the phone for 25 minutes as you cannot have an appointment.
I will be forced to change to another NHS doctor but yet again despite paying a lot of tax, I will be forced to go an pay for a private GP as I clearly cannot wait for over a month to see a GP for my current problem. | November 2022 |
Y02646 | turner-road-surgery | https://www.nhs.uk/services/gp-surgery/turner-road-surgery/Y02646/ratings-and-reviews?currentpage=1 | Misled | 2 | I held for 40mins to book a future app for my daughter, as the recorded message told me I could, only to be told after this time that there were no future app available at all (?!) And the next window opened in December... Why did the message on the phone not say this so I didn't spend 40mins holding? | November 2022 |
Y02646 | turner-road-surgery | https://www.nhs.uk/services/gp-surgery/turner-road-surgery/Y02646/ratings-and-reviews?currentpage=1 | Impossible | 1 | I phoned for an on the day appointment.
Firstly, this is because the online booking service has been Offline since Covid. Other surgeries that have an online booking system are fully back up and running so I am not quite sure why this one isn't? They claim to be, but it's actually only usable for flu jabs. Not doctors appointments.
Secondly, I couldn't have called anymore on the dot than 8am than was humanly possible and was 31st in the queue - after 50 minutes I was offered a phone consult even though I could quite clearly, hardly speak and had to beg for a face to face one which was finally given to me.
Thirdly, I had to physically attend the surgery later that month just to get a blood test result in the end, and chase an urgent prescription that still hasn't been filled!
The service has gone so downhill since I was first a patient here, and this was by far the best Surgery I knew of in Essex. I don't know what's changed but, it needs to change back.
The only positive is that through my many frustrated interactions with the reception staff, I can say hand on heart, they are the best reception team I have ever come across. Sincere, as helpful as they can be, constantly apologetic for others failings and clearly stressed themselves.
Thanks | October 2022 |
D83057 | framfield-house-surgery | https://www.nhs.uk/services/gp-surgery/framfield-house-surgery/D83057/ratings-and-reviews?currentpage=1 | Great experience | 5 | Really good experience at Framfield- all staff have been patient, efficient and caring/understanding of personal circumstance. | December 2023 |
D83057 | framfield-house-surgery | https://www.nhs.uk/services/gp-surgery/framfield-house-surgery/D83057/ratings-and-reviews?currentpage=1 | Excellent attention | 4 | My daughter rang the surgery on Monday morning as both my husband and I were feeling unwell.
Within 2 hours the nurse practitioner called at the house and calmly did all checks and blood test
She was very reassuring and gave clear instructions on dealing with my husband.s chest infection.
Another visit to check on my husband’s progress and a check on my cough too which resulted in my chest infection diagnosis.
Both of us were given antibiotics and asked if there was someone able to get them.
Since then we have had 2 phone calls to discuss progress .
The attention has been very reassuring and thanks to Framfield Surgery for the excellent care. | November 2023 |
D83057 | framfield-house-surgery | https://www.nhs.uk/services/gp-surgery/framfield-house-surgery/D83057/ratings-and-reviews?currentpage=1 | Disappointing visit | 2 | I came in with my Grandma, a 92 year old who struggles to walk so was holding onto my arm. And the staff had 0 pleasant customer service towards her, speaking to me instead of her. Treating her as if she was a child, when asked if they could come closer so she could hear them it was just a no. The allied health physio team were also the same. There needs to be more care for the elderly, I was in the queue and overheard a conversation between an old man and the receptionist and that also left me feeling frustrated. The man clearly just wanted help and the receptionist was acting much like a robot. Having been a receptionist myself I know it can be a demanding job but good customer service goes a long way. Especially for the elderly, more respect and good manners would not go a miss. | November 2023 |
D83057 | framfield-house-surgery | https://www.nhs.uk/services/gp-surgery/framfield-house-surgery/D83057/ratings-and-reviews?currentpage=1 | Great staff | 5 | The previous evening my husband had a worrying condition which prompted me to phone our doctor’s practice the following morning. I phoned at 8:00am the time recommended and explained my concern to a very sympathetic receptionist . She listened attentively and offered a 9:10am appointment that day . At the appointment a GP at the Practice dealt with the problem and suggested he’d contact an NHS specialist for confirmation and advice and sought our approval which we gave. After a worrying 12 hours my husband and I left the surgery reassured that we’d seem a GP promptly , had excellent medical care and reassurance and he had advised us to contact him if needed.
We thoroughly recommend our Practice. | September 2023 |
D83057 | framfield-house-surgery | https://www.nhs.uk/services/gp-surgery/framfield-house-surgery/D83057/ratings-and-reviews?currentpage=1 | Supportive Helpful appointment | 5 | After waiting a while to reach Reception they could only offer me an appointment with a paramedic. I accepted it as I was really suffering but was apprehensive as felt I needed a GP. In fact she was very patient, understanding and thorough. Her knowledge of my condition and medications was good but she called a GP in to check and prescribe for me. Very helpful and much better than a long wait to speak to my GP. | September 2023 |
D83057 | framfield-house-surgery | https://www.nhs.uk/services/gp-surgery/framfield-house-surgery/D83057/ratings-and-reviews?currentpage=1 | Great and a very Professional Practice | 5 | Both me and my Husband have received exemplary service with receiving on the day appointments, follow up telephone calls, and nothing but kindness and helpfulness from all the members of staff. We feel we are very lucky to belong to this practice. | June 2023 |
D83057 | framfield-house-surgery | https://www.nhs.uk/services/gp-surgery/framfield-house-surgery/D83057/ratings-and-reviews?currentpage=1 | Friendly and efficient | 5 | I have recently moved from London where I frequently found it difficult to get an appointment. Not only was I seen on the same day, but was able to discuss multiple problems in one appointment. All
members of staff were friendly and helpful. Though I don’t wish to be in need of a doctor anytime soon, I know that it will be a pleasant experience when I do. I would highly recommend this practice. | January 2023 |
D83057 | framfield-house-surgery | https://www.nhs.uk/services/gp-surgery/framfield-house-surgery/D83057/ratings-and-reviews?currentpage=1 | Good experience | 5 | Rang up at 8am & received appointment that day for my child. The number of people on phone line ahead of me (40 ish) was daunting, yet surgery clearly had well staffed lines as queue moved quickly. All interactions were empathetic and professional. Thank you! | December 2022 |
D83057 | framfield-house-surgery | https://www.nhs.uk/services/gp-surgery/framfield-house-surgery/D83057/ratings-and-reviews?currentpage=1 | Fantastic Doctors Nurses &Staff | 5 | At a previous surgery for 40+ years and seeing a rapid decline I finally transferred to Framfield House Surgery, what a difference, the doctors are great, treating everyone as an individual’s they are understanding empathetic and very professional. The reception staff are very polite and try to accommodate your needs. The Secretaries go to great lengths to chase up hospital departments in order to get results. This is a fantastic surgery. I would highly recommend Framfield House Surgery. Thank you. Michael from Martlesham. | November 2022 |
D83057 | framfield-house-surgery | https://www.nhs.uk/services/gp-surgery/framfield-house-surgery/D83057/ratings-and-reviews?currentpage=1 | Fabulous practice | 5 | In light of all the negativity surrounding GP’s and practices I feel compelled to write and highly commend the fabulous service I have received at Framfield. I have always been able to book a telephone appointment when I’ve needed one, had timely responses via E-consult and been able to book face to face appointments on the day. The reception staff have always been kind and helpful and my GP has been outstanding. In view of the enormous challenges the team must face I cannot speak more highly of the practice and would have no hesitation in recommending them. Well done to the team. | October 2022 |
D83049 | little-st-john-street-surgery | https://www.nhs.uk/services/gp-surgery/little-st-john-street-surgery/D83049/ratings-and-reviews?currentpage=1 | Great practice | 5 | I have always found it easy to get a same day appointment. The reception staff, doctors, nurses, HCAs and midwife have always been friendly, polite, kind and compassionate. I have always received prompt appropriate medical care and treatment. | June 2022 |
D83049 | little-st-john-street-surgery | https://www.nhs.uk/services/gp-surgery/little-st-john-street-surgery/D83049/ratings-and-reviews?currentpage=1 | Such dedication to providing a superb service | 5 | Following a consultation with a skin specialist in London, I was advised to contact my GP for a prescription to treat the condition that had been identified. I filled in the details using NHS online and they were passed through to Little St John's Surgery during mid afternoon. At approx. 5.30pm I had a call from them suggesting I call in for a second opinion; 6.00pm was suggested as an available appointment. I attended this and everything was confirmed and a prescription raised. Breathtakingly good service. The commitment from staff there always seems to be 100%. Who could possibly ask for more. Thank you from a very appreciative patient. | February 2022 |
D83054 | the-peninsula-practice | https://www.nhs.uk/services/gp-surgery/the-peninsula-practice/D83054/ratings-and-reviews?currentpage=1 | Exemplary Practice | 5 | After being a generally well individual, I recently had cause to visit the practice on a number of occasions to help with an ongoing issue. I have been able to get appointments relatively promptly and received excellent support from clinicians who clearly are very knowledgeable and empathetic. The support staff have been equally helpful - particularly on my most recent visit where I was unfortunately late - whilst patently my own fault, the lady at reception was in no way rude - despite being well within her rights to be so, especially when our GP services are so stretched. The GP was equally understanding and just reinforces the excellent service I've had from this practice.
I've had medication dispensed and the dispensary could not be any more helpful. I've been patients at other practices in the past, but they've in the whole been inferior experiences to those had at Peninsula Practice. | August 2023 |
D83054 | the-peninsula-practice | https://www.nhs.uk/services/gp-surgery/the-peninsula-practice/D83054/ratings-and-reviews?currentpage=1 | Unpleasant unwelcoming reception staff | 2 | Dismissive, haughty and unpleasant reception staff
Make you feel afraid to phone for appointments,
and ask personal questions persistently about why you wish to see a doctor.
Anyone suffering from a mental illness could easily be deterred from seeking help. | June 2023 |
D83054 | the-peninsula-practice | https://www.nhs.uk/services/gp-surgery/the-peninsula-practice/D83054/ratings-and-reviews?currentpage=1 | Holiday help | 5 | I was here on a few days walking break and had an infected horse fly bite. The Aldeburgh pharmacy advised prompt medical attention. I was able to register as a temporary patient late in the afternoon and a gp phoned me then prescribed antibiotics which I picked up straight away. Saved a lot of pain and anxiety. Thank you for saving me from a ruined holiday | July 2022 |
D83054 | the-peninsula-practice | https://www.nhs.uk/services/gp-surgery/the-peninsula-practice/D83054/ratings-and-reviews?currentpage=1 | Not fit for purpose | 1 | When you make an appointment for a 89 year old man to have something as simple as a dressing changed. Appointment impossible at local surgery so sent to Aldeburgh. Nurse and GP were 'unable' to cope with something this simple. Said patient was sent to A&E. The hospital staff were actually disgusted the patient was sent and even said there was no need to have gone and the GP surgery should have dealt with the appointment. Seems to me they need a practice nurse who is actually trained and capable. | January 2022 |
D83061 | wickham-market-medical-centre | https://www.nhs.uk/services/gp-surgery/wickham-market-medical-centre/D83061/ratings-and-reviews?currentpage=1 | Totally humiliated in public | 1 | I was upset and crying by how the receptionist had spoken to me - it felt like I was being 'told off' for having asked 3 times in the last month for an appointment for my child, who is a student 350 miles away, but home for 2 months. I then had to stand in the corridor, in front of a queue of people and so that the whole waiting room could hear me, whilst crying, trying to ask how to get an appointment for my child, who is in a lot of pain. It wasn't an emergency, but all I wanted was to find out how to make an appointment over the next month for my child as a temporary resident, but I was not allowed, because she is registered 350 miles away and we were told we had to go to that doctor. I felt totally humiliated and am now too scared to go back to this establishment. It is also totally wrong and humiliating to have to say in a public corridor what the medical problem is, so that everyone in the building can hear. | July 2023 |
D83061 | wickham-market-medical-centre | https://www.nhs.uk/services/gp-surgery/wickham-market-medical-centre/D83061/ratings-and-reviews?currentpage=1 | So efficient | 5 | Just had my flu jab and the service was super efficient. And love that they give up their time on a weekend making it so easy for people who work. | October 2022 |
D83061 | wickham-market-medical-centre | https://www.nhs.uk/services/gp-surgery/wickham-market-medical-centre/D83061/ratings-and-reviews?currentpage=1 | Great reception staff, friendly and helpful. | 5 | I have recently registered with this practice. The reception and pharmacy staff were just excellent, taking time (despite being busy) to explain things fully and ensuring I was happy with my registration. Pharmacy staff also were superb in obtaining my first prescription was obtained quickly.
The nursing staff and HCAs have been great too, appointments are always on time and they are super efficient in taking blood samples.
A superb practice. Thanks is just not enough, we need to be cherishing our NHS staff at a difficult time for all. They are there for us in our most difficult times. | July 2022 |
F81095 | abbey-field-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-field-medical-centre/F81095/ratings-and-reviews?currentpage=1 | great communication | 4 | I sent questions concerning a medical problem by the website and got a text message ./ phone call within hours . Very much appreciated as I understand how busy the surgery is at all times .
Many Thanks to all staff , some who have seen me face to face , others by phone calls/ texts . Thank you !! | January 2024 |
F81095 | abbey-field-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-field-medical-centre/F81095/ratings-and-reviews?currentpage=1 | Great experience | 5 | I phoned at 8am and was offered an appointment that day to see a nurse practitioner. She was very professional and thorough. Thank you. | December 2023 |
F81095 | abbey-field-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-field-medical-centre/F81095/ratings-and-reviews?currentpage=1 | Rude receptionist | 2 | I phoned on 13th December to get a call back or home visit and the receptionist was so rude and snappy towards me .I used to work in chemist next to hawthorn surgery and know how stressful it can be but don't take it out on patients | December 2023 |
F81095 | abbey-field-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-field-medical-centre/F81095/ratings-and-reviews?currentpage=1 | Awful service | 1 | Booked blood re-test across town as their receptionist made it seem urgent. In the day of my appointment traffic was gridlocked and I tried calling ahead to let them know - was on hold for over 20 minutes and had a completely wasted journey. Despite making it seem urgent b they can't offer me another appointment until weeks later - utter shambles! Will stick to my local surgery as Abbey Fields cannot be trusted to run a bath, let alone a surgery... how about making the end user a priority instead of a problem? | August 2023 |
F81095 | abbey-field-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-field-medical-centre/F81095/ratings-and-reviews?currentpage=1 | No appointments | 2 | Yesterday I went to the surgery at 8 o'clock in the morning to queue for an appointment for my 2 year old son. There were about 10 people on the queue in front of me. 6 people got an appointments and after that the receptionist said no more appointments left for today, come back tomorrow morning at 8.
My question is how many appointments per day do you have available?
Why we have a gp practice if every time we need an appointment we have to go to the a&e? | August 2023 |
F81095 | abbey-field-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-field-medical-centre/F81095/ratings-and-reviews?currentpage=1 | Abrasive secretary staff | 2 | Abrasive secretary staff , unhelpful brick wall approach , increase in waiting time for treatment , makes you feel unwelcome or you are a hindrance on them for asking questions or booking appointments , not allowed to arrange an appointment until the rotors are published which is a two month wait plus referral wait time equates to a 3 month wait | June 2023 |
F81095 | abbey-field-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-field-medical-centre/F81095/ratings-and-reviews?currentpage=1 | They do not accept our of area registrations | 2 | We went to the surgery after looking at the NHS website which says they accept out of area registrations but the person at the reception took our postcode and said we don't fall within the catchment. | May 2023 |
F81095 | abbey-field-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-field-medical-centre/F81095/ratings-and-reviews?currentpage=1 | Difficulty getting appointments | 3 | Fortunately I do not often need to get an appointment but the booking system is appalling and not fit for purpose. You start ringing at 8a.m. Today it was 8.50a.m. before I got a ringing tone and it was just after 9a.m. when I got to speak to an actual person and, you've guessed it, all today's appointments had gone. So try again tomorrow when I expect it will be the same story. Getting an appointment should not be so difficult. It should not be traumatic. How many other frustrated callers were there this morning? Perhaps if we were all to claim money for our wasted time from the Medical Centre it might move someone to provide a more efficient service. | March 2023 |
F81095 | abbey-field-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-field-medical-centre/F81095/ratings-and-reviews?currentpage=1 | Kind and caring doctor | 4 | After a nasty fall and many hours spent in A&E on two consecutive nights I had some concerns following my discharge. Today the duty doctor at the surgery agreed to me being added to his already full list for a telephone appointment. When he rang he listened to my concerns and gave me a full explanation to questions. He totally put my mind at rest. He was really caring and compassionate to me, he never hurried the appointment and was happy to listen to everything said. He was excellent. | December 2022 |
F81095 | abbey-field-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-field-medical-centre/F81095/ratings-and-reviews?currentpage=1 | taking blood turned out to be a pleasant experience | 5 | Sometimes it has been difficult to take my blood so I was extra pleased this time as your excellent phlebotomist had no trouble at all and I know I will receive information as to the results, much appreciated | July 2022 |
F81091 | east-hill-surgery | https://www.nhs.uk/services/gp-surgery/east-hill-surgery/F81091/ratings-and-reviews?currentpage=1 | Rude and unhelpful receptionist | 1 | I rarely call the surgery because I get anxiety talking to the receptionist. I called on the 15th of September asking to see a doctor as I've been feeling bad and I said I have two issues, to what she said well "you'll need to book two different appointments isn't it?". There was no empathy on her side, how can I trust to go anywhere if first point of contact is rude and dismissive? I would like to make point that the doctors were great so far, it's just getting through to actually going to see them | September 2023 |
F81091 | east-hill-surgery | https://www.nhs.uk/services/gp-surgery/east-hill-surgery/F81091/ratings-and-reviews?currentpage=1 | Shame about the reception staff | 1 | The doctors have been great, unfortunately, the last two times I have called the practice I have waited over an hour to be connected to a very unhelpful receptionist- no lateral thinking, no empathy and provided completely contradictory information to other surgery staff. Extremely unhelpful. | May 2023 |
F81091 | east-hill-surgery | https://www.nhs.uk/services/gp-surgery/east-hill-surgery/F81091/ratings-and-reviews?currentpage=1 | I can’t stand the hold music | 5 | When I am on hold waiting for a receptionist to answer the phone, there is very brash loud orchestral music, and I’m already struggling but having listened to that music for half an hour while I wait is painful, and it really puts me on edge more than I already am.
As far as the practice goes, I have no complaints it’s just the music. | May 2023 |
F81091 | east-hill-surgery | https://www.nhs.uk/services/gp-surgery/east-hill-surgery/F81091/ratings-and-reviews?currentpage=1 | Parking | 4 | There is only parking for staff and disabled drivers in the surgery car park, you can park on East hill for half an hour, if you can get a space, good luck... Also found out that they are getting rid of these within the next year or two for cycle path. | March 2023 |
F81091 | east-hill-surgery | https://www.nhs.uk/services/gp-surgery/east-hill-surgery/F81091/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I recently called for a telephone appointment & was No9 in the queue which very quickly went to 1st. The receptionist was extremely polite & efficient & gave an approximate time when to expect a call from my GP. GP called to discuss my situation & I was taking antibiotics by the end of the day. Thank you so much for a much needed service especially when the country & the NHS is struggling. When I mentioned my experience to my colleagues, they were thoroughly impressed & wished their own surgery worked so well. Again thank you so much, I feel very lucky to belong to East Hill surgery. | January 2023 |
D83073 | dr-solway-&-dr-mallick-practice | https://www.nhs.uk/services/gp-surgery/dr-solway-&-dr-mallick-practice/D83073/ratings-and-reviews?currentpage=1 | Lack of communication, lack of respect for patients | 1 | On Tuesday 17/10 I went in the surgery because my blood pressure was 180/100 I had an appointment with a doctor at 3 p.m , in the surgery my blood pressure was almost 200/120, I was prescribed a new medication and I was told to come back in the next morning for an appointment with another doctor, in the second day when I attended my blood pressure was the same, they increased my medication and made another appointment appointment for 20 of October. On 20 of October the doctor took blood tests, my blood pressure was 170/100 and I was told by the doctor to monitor my blood pressure and to bring it in the surgery after 5 days. I told my doctor that I am working and I need a fit note because I was told that might take 2 weeks for my blood pressure to settle, the doctor told me that if I feel that I need a fit note he will issue one in the next Monday because he cannot give me for the first seven days. Monday ( on 23rd of October I didn't receive nothing, in the next I called the surgery an I was told that the doctor is not in and they will send a message to him for the next day when he in the Surgery. On 25th October I didn't receive nothing so I went in the Surgery,after the identification first I was asked if I was seen by the doctor because the doctor said he didn't see me, I told them about all the appointments and I was told from GP reception that the doctor doesn't think I need a fit note. I am speechless and my blood pressure is up to the roof again, I am trying to keep my calm bu I am really disappointed . | October 2023 |
D83074 | orchard-medical-practice | https://www.nhs.uk/services/gp-surgery/orchard-medical-practice/D83074/ratings-and-reviews?currentpage=1 | Abismal Practice | 1 | First and foremost the reception staff at this practice or whoever answers their calls needs to go on a customer service training course ASAP because the way they speak to patients is abismal!!!
My local pharmacy has been requesting my routine prescription for years now but recently either the practice doesn’t care about their patients or they are blatantly lying because they are not releasing the prescriptions so for 2 weeks now I am going backwards and forwards between the pharmacy and the GP and now the inevitable has happened, I have no medication left. Medication might I add, that I need to survive and yet the only response I got from the GP is “there is nothing I can do”. Wow so who’s job is it to release my prescriptions? I guess if a person collapses in the middle of the street that is alright with them.
Now I have to lose a days work, which in the current cost of living crisis let’s agree is less than ideal, to sort out my medication which at this rate I don’t know if I will get it or not!
This practice needs a serious review from top to bottom because the way things are being run at the moment someone could get seriously hurt by their sheer lack of competence | March 2023 |
D83074 | orchard-medical-practice | https://www.nhs.uk/services/gp-surgery/orchard-medical-practice/D83074/ratings-and-reviews?currentpage=1 | Unreliable service | 1 | Time and time again, I have to chase down repeat prescriptions. Running out of antidepressants is serious, yet I’m left without them due to the doctors not signing off the prescription in time. I’ve lost all faith in this surgery and dread having to do their job for them month in month out. | July 2022 |
Y01794 | ravenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/ravenswood-medical-practice/Y01794/ratings-and-reviews?currentpage=1 | Great practice | 5 | Fantastic practice who I've been with for 19 years. The doctors and nurses are all brilliant. The receptionists are always so helpful and very well trained. I literally couldn't fault them and am quite shocked reading the negative feedback. They are literally the best doctors practice I have ever been to. I phoned a few days ago and was given an appointment on that day. Whenever I request my repeat prescription it is always dealt with efficiently. | July 2023 |
Y01794 | ravenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/ravenswood-medical-practice/Y01794/ratings-and-reviews?currentpage=1 | Lovely practice | 5 | I’ve been attending Ravenswood for about 2 years and can safely say it’s the best practice I’ve been to. Doctors and Nurses have been so helpful and truly listen to patients. Reception staff have always been incredibly friendly. | June 2023 |
Y01794 | ravenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/ravenswood-medical-practice/Y01794/ratings-and-reviews?currentpage=1 | Exceptional Practice | 5 | I see many people complaining on here but my personal experience of this practice has been exceptional. Receptionists have always been polite, helpful and friendly and I speak to them in the same manner. I also use the online booking tool for appointments and never have a problem getting to see a clinician or GP. I agree that the initial telephone introduction is a little long winded but accept that the information provided at this stage of the call is needed. It only takes a short amount of time out of my day but must save the surgery plenty of unnecessary calls which in turn allows my call to be answered quicker. If this system was not in place imagine how frustrating it would be if the line was constantly engaged when you called.
All in all I have found the GP's to be professional, polite, efficient and very helpful. I highly rate this surgery, I have a lovely GP and cannot fault the attentiveness of all who work here. I think it is also important to remember, these people are only doing their job, and the NHS is massively overstretched. I find it disturbing that our frontline services need to implement a zero-tolerance policy and this goes to show what our services are up against when dealing with the general public, so be kind when needing help, and try to put yourself in their shoes. | February 2023 |
Y01794 | ravenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/ravenswood-medical-practice/Y01794/ratings-and-reviews?currentpage=1 | Dreadful telephone service | 1 | Rang 5pm, was no. 9 in queue.After waiting 28 mins told I was now no. 1 line ringing for a further 9mins.then answered by person who spoke drearily & didn’t seem to have the faintest idea why I was calling! Can’t someone do anything about the telephone answering system?? There are a couple of knowledgeable girls there but it seems more who have a lower grasp of the correct way of answering a telephone intelligently.Almost every person I’ve spoken to about this surgery hasn’t a good word to say about it.And as for actually seeing a doctor face to face, forget it. A disgrace to the NHS. | November 2022 |
Y01794 | ravenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/ravenswood-medical-practice/Y01794/ratings-and-reviews?currentpage=1 | Serious failings | 1 | I’m surprised to read the Cqg rate this as a good surgery, the reviews below suggest otherwise.
I was asked to call the doctors today by NHS 111 and request an urgent appointment. After 45mins in a queue I reached a rude receptionist who when I explained sighed (seems to be a common comment in reviews) and proceeded to talk over me . I had to ask her to stop interrupting and let me finish at which point she told me if I said that again I’d be removed from the surgery. I was very calm and polite but the receptionist wasn’t and was threatening. Have just had call back from doctor who apologised that their reception staff ‘need some training’ but judging by complaints this is an ongoing issue that isn’t being addressed. | October 2022 |
Y01794 | ravenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/ravenswood-medical-practice/Y01794/ratings-and-reviews?currentpage=1 | Awful reception | 1 | Over an hour spent on hold today over two phone calls. This morning 45 minutes to be told to call back after 2pm, another 25 minutes on hold this afternoon to have a receptionist sigh heavily, talk over me and tell me to call back in the morning. When she finally stopped talking over me and listened she passed me to the correct person but was then told I had been given wrong information and had to call back again at 8am the next day. I understand the NHS are overstretched but there is no excuse for this bad level of service from receptionists. | October 2022 |
Y01794 | ravenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/ravenswood-medical-practice/Y01794/ratings-and-reviews?currentpage=1 | Poor Reception Staff | 2 | Reception staff are rude and unhelpful.
The system of calling at 8am does not help anyone who works or has children. Waited over an hour to get through to a receptionist. This was after the phone line cut me of probably about 5 times before I actually was put in the queue. I had tried to call previous this and just get all lines are busy try later. But if you work when is later?
I was then told that there doctors lists were now closed and have no one to help me? No signposting as what I could do to get the help, no indication of an alternative. I had to make a fuss, only to be told we have another emergency list I can put you. This actually made me tearful on the phone, having had to be late to work to wait on hold to speak to someone to be told that I cannot. The lady on the phone just kept repeating the same information again and again and made me feel like I was stupid. She didn't actually want to listen to what I was saying.
When you do eventually see someone (never a doctor) they are amazing and lovely, and generally cannot do more to help. It seems the gatekeepers and the administrative system they have set up is appalling. | October 2022 |
Y01794 | ravenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/ravenswood-medical-practice/Y01794/ratings-and-reviews?currentpage=1 | Can never see a doctor | 1 | The phone system is absolutely awful, it keeps hanging up on you while you are in a queue. If you ever get to speak to a receptionist you will likely not be able to see a doctor as the spots are all taken within 30-45 minutes. Worst surgery I have ever been with. | September 2022 |
Y01794 | ravenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/ravenswood-medical-practice/Y01794/ratings-and-reviews?currentpage=1 | Caring practice | 5 | I have every confidence that my health issues will be given the full attention of the doctors and nurses in this practice. While criticism of medical practices is generally on the increase, I can honestly say that the care and support that I have received is improving. I feel that my problems are taken seriously and every effort is made to ensure the best possible outcome. | July 2022 |
Y01794 | ravenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/ravenswood-medical-practice/Y01794/ratings-and-reviews?currentpage=1 | Impossible to get an appointment | 2 | It is near impossible to get an appointment at this surgery. I just called this morning, after waiting a very long time to get through to reception I was told that the doctors will only take very urgent appointments today and that I would need to call back tomorrow at 8am. I said I wouldn't be able to call again tomorrow at 8am as I will be at work and she just said call back next week! She didn't even ask what was wrong or my name before she terminated the call and now I'm in tears. This happens every time I call. I am genuinely unwell and also suffer with bad anxiety. Making the call in the 1st place can take me days to do and when ever I do call I don't even get a call back. Meanwhile I am getting more and more unwell. The phone message says you can book online but when I try you have a 3-5 week wait. This is no good. I've been with this surgery since 2004 and it used to be ok but the last few years have been a nightmare. I am unsure what j should do now. This is really not a good practice.
My friends and family repeatedly ask me why I'm not going to the doctors when I'm unwell but this is why. You can never get an appointment and it's so difficult to get through to reception! | June 2022 |
D83050 | cardinal-medical-practice | https://www.nhs.uk/services/gp-surgery/cardinal-medical-practice/D83050/ratings-and-reviews?currentpage=1 | Thank you so much | 5 | I just wanted to say thank you to the Cardinal Medical Practice for their kind and efficient service lately.
My family have needed the doctors a few times lately and it is very easy to moan but I wanted to thank them. We have been seen on the day of enquiry and dealt with, with compassion and care.
Thank you or helping us, especially when the NHS is under so much pressure. | January 2024 |
D83050 | cardinal-medical-practice | https://www.nhs.uk/services/gp-surgery/cardinal-medical-practice/D83050/ratings-and-reviews?currentpage=1 | Professional and reassuring in an emergency | 5 | Had an appointment to see a health professional at Norwich Road surgery on 21st December. It was a shock to find I was more unwell than I realised. Increadle initial treatment and reassurance from individual involved with my care, until ambulance arrived. Also like to thank the receptionist and other Health Professionals, who had to take on more care to other patients, while I was ill. | December 2023 |
D83050 | cardinal-medical-practice | https://www.nhs.uk/services/gp-surgery/cardinal-medical-practice/D83050/ratings-and-reviews?currentpage=1 | Terrible service if you want a result of a blood test | 1 | Called them today to book an appointment with a diabetic nurse to discuss the result of a c-peptide test. The person who answered the phone said I can not book an appointment as she said I have to use the ask my gp app, even though on their phone system it says to press 1 to make an appointment. I then asked if she knew the result and she said the result was no further action to be taken. This is very odd as I need to know if I’m resistant to Insulin or not producing enough Insulin. Hopefully can make an appointment with as my gp app as the last blood test I had before this they didn’t contact me for over a month and then when I asked for that result on the app I was told it’s low priority and wouldn’t give me the results and I would be in a app waiting list for that result. I gave up waiting for that and asked on the app for an appointment over the phone with a diabetic nurse who then kindly organised a c peptide test for me. Of which I can’t get no meaningful result. What a joke. | October 2023 |
D83050 | cardinal-medical-practice | https://www.nhs.uk/services/gp-surgery/cardinal-medical-practice/D83050/ratings-and-reviews?currentpage=1 | Poor organisation, no access to an appointment | 1 | Attended GP surgery on the Monday with results that did not get upload for 3 days onto the system, received a phone call from the GP on the Wednesday and results still not on the system. GP rang back after approximately 30 minutes and was told needed face to face consultation, informed that a GP could not book it and a care navigator would book it and inform me. After not hearing by the next day Thursday, I phoned and was informed that the receptionist could not book me the appointment and that I could only request on ask my gp, the receptionist kindly requested an appointment but if I was not contacted to phone 111 after 18.30. I am still waiting Saturday after nearly a week no examination, no diagnosis and no treatment. Extreme poor access to get care, I am shocked at the extremely low standards of care delivery systems. | August 2022 |
D83041 | debenham-group-practice | https://www.nhs.uk/services/gp-surgery/debenham-group-practice/D83041/ratings-and-reviews?currentpage=1 | Text sent , very poor communication | 1 | Dreadful text send about annual review, blood sample and urine sample. Test was received as without full information. Text demanded urine sample even though I was only ask the day before. Was told it was part of my annual review, nobody told me I was to have an annual review. Normally with an annual review , could ask how are you! I was informed until I have a urine sample I wouldn’t get my medication my medication only need a blood sample, as have an under active thyroid. What a mess, some better coordination between the services and better understanding of individual circumstances would seem more appropriate. . Patients aren’t just numbers. Regards | October 2023 |
D83041 | debenham-group-practice | https://www.nhs.uk/services/gp-surgery/debenham-group-practice/D83041/ratings-and-reviews?currentpage=1 | Swift response | 5 | I am asthmatic and suffering from a nasty chest from a cold so wanted to be checked out.
I was not keen to use the online system but the receptionist said I should try it. I put the online request through in the morning, had a call before lunch and was seen 10 minutes later. The nurse was very reassuring and confirmed no need for antibiotics but to get back in touch if I was worried about my health. Excellent all round. Thank you. | December 2022 |
D83041 | debenham-group-practice | https://www.nhs.uk/services/gp-surgery/debenham-group-practice/D83041/ratings-and-reviews?currentpage=1 | Totally Shambles | 1 | Depite an request for urgent medical assistance via the "AskMyGP" app in the early morning for help with an acute medical condition I had to wait all day and send more requests to finally get a call at 1800 hours suggesting I might like to visit the surgery when I explained I could not do that at that time as I was unable to move I then made a request for a drug for pain relief that I had researched and this was duly prescribed. The following week that same doctor was now no longer available and a request was made to see another GP I was then asked to supply a photograph of my condition which was totally inappropriate under the circumstances. When I got to see the GP I was in such agony he refered me to the emergency specialist appointment and prescribed me more pain relief and antibiotics. When I made a futher request for more of the same pain relief the next day I was refered to a clinitian for a callback on Friday which of course would be too late to get any further medication delivered to the pharmacy. I was then asked to supply another totally inappropriate photograph which I refused and I requested a call back that day Thursday. When a GP phoned me he was very helpful and prescribed a medication I had also researched myself. The pharmacy was asked to get it in the next day which was a Friday. I duly recieved a text the next day at 11.58 saying my medication was ready but the pharmacy was closed at 12 noon and would not reopen until Monday. I tried desperatley to get some help but none was forthcoming. So I endured 48 hours of agony thanks to the gross negligence of the staff responsible. When the presciption was finally collected on the following Monday it was then found to be short of one of the major medicines. When this was pointed out it was reordered for the next day. When I phoned to see if it was ready to collect I was then informed that it was no longer in stock with the supplier but I might like to try a large pharmacy like Asda to see if they have it. All this despite being in acute pain I was then advised to travel to a distant pharmacy to see if they have it in stock. I ended up having to buy the medcation online due the never ending series of errors and disorganisation. | November 2022 |
D83041 | debenham-group-practice | https://www.nhs.uk/services/gp-surgery/debenham-group-practice/D83041/ratings-and-reviews?currentpage=1 | Great service | 5 | A brief note of thanks for a speedy, courteous on-line service/efficient in-house pharmacy leading to effective resolution of presenting problem- many thanks to all! | November 2022 |
D83041 | debenham-group-practice | https://www.nhs.uk/services/gp-surgery/debenham-group-practice/D83041/ratings-and-reviews?currentpage=1 | Patients Are Just A Nuisance | 1 | I was invited to have a covid & flu vacination via the NHS on September 15. When I phoned on the 22nd I was informed I was too late and could not get such a vaciantion unless I was prepared to travel. When I explained I did not have access to a vehicle I was told there was nothing that could be done for me despite the fact there is surgery in Otley, my home village. Apparently, I should have know there was a dealine and it all my fault!!! Wrong!!! I was never informed of such a mandate had I known that I could have responded. So I now appear to be in the position of risking my health because this surgery does not want to give me a vacination in my home village even though there is surgery 200 yards away. Simply not acceptable!!! | September 2022 |
D83069 | fressingfield-medical-centre | https://www.nhs.uk/services/gp-surgery/fressingfield-medical-centre/D83069/ratings-and-reviews?currentpage=1 | great nhs staff, really helpful | 5 | I had a problem getting a sick note in time for it to run concurrently with my first one. Two of your staff went above and beyond to help me.They solved my problem and now I can stop fretting !
Many thanks, much appreciated. | February 2023 |
D83069 | fressingfield-medical-centre | https://www.nhs.uk/services/gp-surgery/fressingfield-medical-centre/D83069/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | I had need to contact the practice recently after an elderley neighbour had fallen down a short flight of stairs. As well as being really shaken they had sustained a worrying blow to the back of their head. It was felt that an ambulance wasn't required but the patient needed reassurance so the practice immediately organised their paramedic that they share with other practices in their group to visit the patient that day. They attended and were so helpful and reassuring. Thankyou all at the practice and to the paramedic for providing such a first class service during what everyone recognises as being such challenging times. | January 2023 |
D83069 | fressingfield-medical-centre | https://www.nhs.uk/services/gp-surgery/fressingfield-medical-centre/D83069/ratings-and-reviews?currentpage=1 | Excellent Nurse | 4 | I attended for a routine smear test & the nurse was extremely kind & explained everything & really put me at ease. I felt she went the extra mile & felt I wanted to leave a review to acknowledge this, as all too often it is only negative experiences that get a knee-jerk review made online. | December 2022 |
D83069 | fressingfield-medical-centre | https://www.nhs.uk/services/gp-surgery/fressingfield-medical-centre/D83069/ratings-and-reviews?currentpage=1 | Poor Service | 3 | Attended practise to register as a new patient, and left in tears. All I can say how Rude the receptionist was! When I entered the building the receptionist was on the phone, I patiently waited to the side to hand in my forms. I was snapped at saying they would be on for the phone for a while, I said that’s not a problem I’m happy to wait as I have register forms to bring in. The comment to that was I suppose you want me to check your ID and then shut the reception window. I move back to the side so the reception could continue their phone call. After the phone call, I handed in my forms and ID and spoke to the receptionist as per comments on your website that you was getting a new system and to speak to receptionist if needed urgent care. I politely ask when it might be likely to get an appointment as I was having issues with the GP I’m currently with and that I had been recommended to come here as my partner is here and he has nothing but good things to say about the doctors. To be told rudely that it would be a couple of weeks. As per your website there is a option on registering that there is a option to see a nurse this wasn’t mentioned. Very bad experience for the first time visiting the site! | August 2022 |
D83069 | fressingfield-medical-centre | https://www.nhs.uk/services/gp-surgery/fressingfield-medical-centre/D83069/ratings-and-reviews?currentpage=1 | Manners maketh Man! | 4 | I have just visited your website and I can only say I wholeheartedly support the previous comments regarding the rceptionist today. I am a relatively recent new patient at the surgery and I came here on the advice of friends who sang your praises. My few contacts with your clinical staff have confirmed their opinions. However, when I attended today, I was dismayed and horrified by the attitude of the receptionist, not just towards me, but to other patients, who, like me, were reduced to tears by the rude and charmless manner of this person. I asked her a civil question about procedure and she was rude and abrasive. Whilst waiting for my appointment, I and others in the waiting area could hear the receptionist being blunt and dismissive to an obviously worried patient who was being very polite and was, obviously, nervous.
The receptionist showed a total lack of empathy and was plainly rude-quite unlike all the staff who have answered the phone to me, who have all been charming and polite. | August 2022 |
D83069 | fressingfield-medical-centre | https://www.nhs.uk/services/gp-surgery/fressingfield-medical-centre/D83069/ratings-and-reviews?currentpage=1 | Dispensary becoming so inefficient to be laughable | 2 | As usual had to drive 10 mile round trip to pick up routine repeat prescription. Discover that normal 48 hrs wait has now turned into '4 clear working days' but how would one know? Nothing on NHS website says so. So no medication dispensed yet. Dispenser suggested date following week.
If I had an illness requiring rapid treatment waiting four days could be serious.
Why is the practice putting up with this? A bad dispensary is a reflection on the rest of the practice and just saying 'short of staff' is not an excuse. | June 2022 |
D83069 | fressingfield-medical-centre | https://www.nhs.uk/services/gp-surgery/fressingfield-medical-centre/D83069/ratings-and-reviews?currentpage=1 | Unsuccessful GP Appointment | 3 | Arrived for appointment around 5 minutes early. Noted 20 minute delay to see GP. Settled down with book to wait. 45 minutes later, despite only one other patient going in all the time I was there and me being only person in waiting room most of time I asked receptionist who advised GP was writing up notes from last patient and that I should be seen in a few minutes. Around 10 minutes later still not seen so advised reception I had to go as my husband had to go to work and he had brought me to surgery a 15 min drive from home. Thank goodness my health issue was not sean emergency but second time this has happened. Last time telephone appointment was held 3 and half hours late. I understand these are busy times but we also have other commitments and would certainly be penalised if we turned up late for our appointments | June 2022 |
D83048 | grove-medical-centre | https://www.nhs.uk/services/gp-surgery/grove-medical-centre/D83048/ratings-and-reviews?currentpage=1 | Colonoscopy and gastroscope Examination | 5 | I just want to thank the whole team for my excellent treatment yesterday, they had quite a job, and wasn’t without pain, but they were able to complete the procedure and I have nothing but praise for them. I’ve had quite a few things done in the last 2years, all on the NHS and my opinion is we are very, very lucky to have it. | July 2023 |
D83048 | grove-medical-centre | https://www.nhs.uk/services/gp-surgery/grove-medical-centre/D83048/ratings-and-reviews?currentpage=1 | Unbelievable | 1 | I am not a patient but I had occasion to visit the Grove Medical Centre with an elderly neighbour whose husband is seriously unwell This is an account of what I witnessed …..
She wanted some details of his referrals to hospital . She was extremely distressed and came to me after not being able to contact the doctor as the receptionist could not disclose anything to her .She was told on the phone that there were no appointments today and she would have to phone back tomorrow. They had already had a consultation previously with a senior doctor and were very satisfied with the help and concern he showed to them both . But as her husband seemed to be no better at all ,their sons wanted to know how far down the road to treatment things were progressing .I told her I would take her to the Grove to see if we could see someone .
This is what I witnessed at the time …
The receptionist we spoke to was like a brick wall and was certainly not going to divulge any information or refer the case to a senior person at the surgery , constantly repeating that we would need to phone tomorrow morning . I myself became very angry and was told to calm down by the receptionist which quite frankly I feel was red rag to a bull for me .Having worked as a Doctors’s receptionist myself for 10 years all I can say is that things have changed very much for the worse . In the same situation when seeing a wife who was obviously very distressed about her husband and a friend trying to get the position across for her , I would definitely have called for a nurse or doctor to help . Sadly we all know that Doctors and Nurses are very in demand but receptionists need to use some common sense and in our situation the whole angry scenario could have been avoided if some common sense had been used . May I suggest that your receptionists are trained to be more sympathetic to a situation that we the general public now find ourselves in , particularly when elderly . | April 2023 |