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D83048 | grove-medical-centre | https://www.nhs.uk/services/gp-surgery/grove-medical-centre/D83048/ratings-and-reviews?currentpage=1 | This practice made me ashamed to be working for the NHS | 1 | Officious unhelpful reception staff made it impossible to communicate about my children's health.
Medical staff was normally helpful, but very difficult to reach. I was unable to schedule an appointment with a doctor - only the nurse. I was unable to obtain a follow-up appointment, instead I was required to call on the day and skip work for me and school for my child to talk to the doctor, as there was no specific time given. I was unable to obtain an appointment with a doctor or any referrals for a diagnosis, "try a tablet and see if this helps"approach to treatment. The risks and benefits of treatment options were not discussed.
Practice manager never called back to answer my questions, though I was told that that is the procedure by the receptionist.
I changed to another practice and received helpful advice, appointments for me and children and kind treatment from the receptionist - what a contrast! | November 2022 |
D83048 | grove-medical-centre | https://www.nhs.uk/services/gp-surgery/grove-medical-centre/D83048/ratings-and-reviews?currentpage=1 | Great service | 5 | Telephoned at 8.30 as I had a severe sore throat. Phone answered within 10 minutes. A nurse practitioner rang me within 45 minutes and arranged an appointment for 10.30 the same morning. Very helpful , great advice and prescribed antibiotics which I was able to pick up at the chemist less than an hour later. Thank you | September 2022 |
D83048 | grove-medical-centre | https://www.nhs.uk/services/gp-surgery/grove-medical-centre/D83048/ratings-and-reviews?currentpage=1 | Well run practice | 5 | Visited today for flu/covid jabs well organised and efficient surgery, staff very friendly supportive and respectful. | September 2022 |
D83048 | grove-medical-centre | https://www.nhs.uk/services/gp-surgery/grove-medical-centre/D83048/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Called the surgery and was given a face to face appointment for that day. Doctor was brilliant. We are lucky enough to have such a brilliant surgery in Felixstowe. | July 2022 |
D83048 | grove-medical-centre | https://www.nhs.uk/services/gp-surgery/grove-medical-centre/D83048/ratings-and-reviews?currentpage=1 | Need more ways to contact a doctor | 1 | After having so much time wasted on waiting in phone queues to get an appointment I thought I would use the E-Consultation to save time. Although stating it was available 24 hours a day of course it was unavailable. | May 2022 |
D83048 | grove-medical-centre | https://www.nhs.uk/services/gp-surgery/grove-medical-centre/D83048/ratings-and-reviews?currentpage=1 | Pleased with service | 5 | Impressed with the system this surgery has. I completed an e-consult on a Tuesday evening, I had a phone call the next day and was offered an appointment to be seen later that evening. Everything was sorted within 24 hours. | April 2022 |
D83048 | grove-medical-centre | https://www.nhs.uk/services/gp-surgery/grove-medical-centre/D83048/ratings-and-reviews?currentpage=1 | Not patient-centred and a stressful experience | 1 | Sadly, the practice is badly run. Here are some examples from my family's experience:
A few months ago, my elderly and immobile relative was called for a blood test and given an appointment. I took her to the appointment but the nurse sent her away saying that they didn't do blood tests in the afternoon and to come back the next day.
It is extremely difficult and time consuming to get a GP appointment and pretty impossible for an elderly or confused person to navigate their was through to actually see a GP due to the lengthy and time consuming process:
I tried to book on behalf of an elderly family member who is in severe pain. I was told to phone back the next day at 08.00 as all triage appointments had gone.
The next day I phoned at 08.00 and it took 10 minutes to speak to some one and explained the problem and was told a doctor would phone back at a time that they could not predict but might be in the morning.
I have sat by the phone and was called back just after 10.30 by the doctor and now have the appointment booked.
The response from the Grove Medical Centre on 23 March to a previous review states "Although our phone lines are running from 8am each weekday morning we would never encourage Patients to call first thing to arrange a call back from a Clinician. Our triage list is open throughout the day." This was not true from my experience yesterday as the receptionist explicitly told me to ring at 08.00.
The doctors who have looked after my family member have been kind and seem to know what they are doing. However, I have no confidence in the practice staff or that they respond to feedback that could help them improve the care of fragile patients. | April 2022 |
D83048 | grove-medical-centre | https://www.nhs.uk/services/gp-surgery/grove-medical-centre/D83048/ratings-and-reviews?currentpage=1 | Test request | 3 | After being told by a friend when they had there annual check up to ask for a prostate cancer test, I thought after plucking up courage I would do so, only to be told that I needed to go though my doctor for this ( whoever that is) and there wasn't any doctors lists available at the moment, no other explanation from receptionist. So I suppose I should just forget about it?, all this rubbish you hear on the TV about getting checked out and just contact your doctors, they don't live in the real world!!. Very poor service, so difficult to get a good service nowadays. | March 2022 |
D83081 | haven-health | https://www.nhs.uk/services/gp-surgery/haven-health/D83081/ratings-and-reviews?currentpage=1 | Wonderful support | 5 | After another "panic incident" I was seen immediately by nursing staff and duty doctor (many thanks to them both) and given the reassurance that I needed, along with a follow up appointment to make sure everything is as it should be.
I could not wish for a better support group. Thank you | May 2023 |
D83081 | haven-health | https://www.nhs.uk/services/gp-surgery/haven-health/D83081/ratings-and-reviews?currentpage=1 | Best GP surgery in Felixstowe | 5 | Absolutely love this surgery I’ve been with them for around 20yrs and the care I’ve received is excellent and to the highest level as someone with multiple complex health conditions finding a gp practise you can trust is essential and these guys are incredibly kind especially in the last few years where my health has deteriorated everyone is lovely from care navigators, clerical staff,HCA’s,ANP’s, pharmacist, nurses and the GP’s themselves so I want to say a massive thankyou and please keep doing what your doing it’s been a tuff few years but you’re all amazing xxxx | April 2023 |
D83081 | haven-health | https://www.nhs.uk/services/gp-surgery/haven-health/D83081/ratings-and-reviews?currentpage=1 | Brilliant surgery | 5 | Such excellent, professional care. Very quick to respond to any medical issue. Really lovely helpful staff. Would highly recommend this surgery . | March 2023 |
D83081 | haven-health | https://www.nhs.uk/services/gp-surgery/haven-health/D83081/ratings-and-reviews?currentpage=1 | Amazing team | 5 | Having recently had my son, I have had to receive ongoing care from the three nurses at the practice. I cannot express how kind, patient and caring they have been. Although it’s not been ideal having to have dressings changed every few days, the three ladies that having been caring for me have made it a far more bareble experience than it perhaps could have been. Thank you Haven Health. | February 2023 |
D83081 | haven-health | https://www.nhs.uk/services/gp-surgery/haven-health/D83081/ratings-and-reviews?currentpage=1 | Excellent Surgery | 5 | I am a “regular” at the surgery as I have many medical problems. The staff here are at the top of their game. Very quick referrals/follow ups. Quick to respond to all requests for help/advice. All of the staff while being professional are helpful, friendly and courteous. I can’t express how good it is to feel so confident of being well looked after. Would highly recommend this surgery. | February 2023 |
D83081 | haven-health | https://www.nhs.uk/services/gp-surgery/haven-health/D83081/ratings-and-reviews?currentpage=1 | Outstanding Practice | 5 | Doctors, Nurses, Receptionists and Administrative Staff are dedicated and devoted to this Medical Practice, their support as a patient is invaluable and enables the process of seeking medical help a comfortable experience, as a patient you feel valued and respected at all times.
Their professionalism is unrivalled, I truly appreciate their work.
I've been with this practice since 1993 and find they are faultless, the practice is run with dignity and compassion for the benefit of patients and their families.
I'm so grateful to be a patient at this practice, I consider myself extremely fortunate to be a patient.
Any request is met with professionalism and utter respect, I am delighted to be able to leave a review full of positivity. | January 2023 |
D83081 | haven-health | https://www.nhs.uk/services/gp-surgery/haven-health/D83081/ratings-and-reviews?currentpage=1 | Great Practice | 5 | As a regular "visitor" to the surgery I can say I have never had a bad time there. The reception staff are always friendly, even when they are busy. the medical staff are always ready to give me the help and support that I need, both physical and mental. I could not ask any more from a doctors surgery. Thank you. | January 2023 |
D83081 | haven-health | https://www.nhs.uk/services/gp-surgery/haven-health/D83081/ratings-and-reviews?currentpage=1 | Excellent Care | 5 | My experience of this practice is alway very positive. Never feel that I'm just another patient. I leave feeling that I have been listened to and got the best treatment for my current problem. | January 2023 |
D83081 | haven-health | https://www.nhs.uk/services/gp-surgery/haven-health/D83081/ratings-and-reviews?currentpage=1 | Service was as good as ahyone could wish for | 5 | Appointment on the day of contact by phone.
Warm hello and welcome by reception staff.
Called in on time by a student doctor gaining experience. Initial discussion of my problems with the student doctor before the senior experienced practice doctor joined us and I witnessed the discussion and exchange of information regarding my problems. The examination then took place the student receiving the benefit of how and what to look for regarding my condition. I was very impressed. | January 2023 |
D83081 | haven-health | https://www.nhs.uk/services/gp-surgery/haven-health/D83081/ratings-and-reviews?currentpage=1 | Haven health | 5 | Very polite staff on front desk always ready to help. I have seen a difficult patient in reception it was dealt with care and defused quickly. The doctors and nurses are acceptable people helping patients with their needs. Cannot sing there praises enough. Thank you for your service its very much appreciated. | January 2023 |
D83015 | howard-house-surgery | https://www.nhs.uk/services/gp-surgery/howard-house-surgery/D83015/ratings-and-reviews?currentpage=1 | Much appreciated | 5 | In August I had a melanoma removed. The service was fast and
considerate at all times and by all staff concerned. For which a great big thank you. | August 2023 |
D83015 | howard-house-surgery | https://www.nhs.uk/services/gp-surgery/howard-house-surgery/D83015/ratings-and-reviews?currentpage=1 | Great Practice | 5 | In a time when the NHS seems to be gathering a lot of negative press around not being able to see the Dr etc, and as someone who has not used the NHS really for the last 10+ years, when I now need some NHS support this has been a revelation as there does not seem to be any inability to get quite a few appointments in the coming days for tests and so on. Brilliant | January 2023 |
D83015 | howard-house-surgery | https://www.nhs.uk/services/gp-surgery/howard-house-surgery/D83015/ratings-and-reviews?currentpage=1 | Worrying attitude from receptionist. | 3 | I deliberately didn’t phone in on. Monday because I know they are very busy. Before I can state my reason receptionist says “We are on a medical emergency “. The way this was stated in my opinion demonstrates a poor attitude to patients. | November 2022 |
D83015 | howard-house-surgery | https://www.nhs.uk/services/gp-surgery/howard-house-surgery/D83015/ratings-and-reviews?currentpage=1 | Fabulous doctor | 5 | I saw the doctor this week. He immediately put me at ease and he even did the blood test I needed his self as the was no one to do it. I really appreciate everything he did thanks | October 2022 |
D83080 | martlesham-surgery | https://www.nhs.uk/services/gp-surgery/martlesham-surgery/D83080/ratings-and-reviews?currentpage=1 | Excellent care | 4 | I used ask my GP today. A phone call from a very friendly receptionist within half an hour. A face to face appt within 2 hrs. Couldn't ask for any more. | February 2023 |
D83080 | martlesham-surgery | https://www.nhs.uk/services/gp-surgery/martlesham-surgery/D83080/ratings-and-reviews?currentpage=1 | Lockdown has helped improve service | 5 | Using the 'ask my GP' system allows triage and on the day appointments to be managed efficiently. It can feel they are a GP and a nurse short, but they work well with what they have. Referrals out are prompt. Only negative is sometimes need to ask more than once through the service if the initial enquiry is complicated or reply is insufficient, but that's just a few extra hours or a day. Can get frustrated with complex health needs, but am happy with how things are working. | October 2022 |
D83080 | martlesham-surgery | https://www.nhs.uk/services/gp-surgery/martlesham-surgery/D83080/ratings-and-reviews?currentpage=1 | It used to be a great practice | 2 | Reliance on the 'Ask My GP' system other than for really busy periods is a very poor idea.
Trying to book a simple blood and pressure test as advised by Dr was unacceptable being told that the earliest was four weeks minimum.
This used to be a superb practice, Covid can no longer be used as an excuse for poor service. | February 2022 |
D83080 | martlesham-surgery | https://www.nhs.uk/services/gp-surgery/martlesham-surgery/D83080/ratings-and-reviews?currentpage=1 | Reception staff make you feel small | 2 | Experience of GPs - variable. Some are kind and thorough, others have no time for patients. One made me feel a nuisance for bringing my six month old in with a fever and rash - lecturing me on when a child should not require a gp (eg teething) as if we were frequent visitors. It was the first time I'd consulted a gp about my son's health!
The practice nurses are lovely, kind and thorough.
However the reception staff are incredibly rude. I absolutely dread phoning the practice as I know that I'll be met with rude one word replies. God forbid you dare call into reception in person for anything. The attitude seems to be that patients are an unwelcome distraction from chatting! I am actually glad that the new AskMyGp system is in place as it will hopefully reduce the interaction with the rude reception staff. I have been left feeling small and silly just for phoning with a query about collecting a prescription before.
On my opinion any patient facing role should require at least a basic level of politeness. | January 2022 |
D83080 | martlesham-surgery | https://www.nhs.uk/services/gp-surgery/martlesham-surgery/D83080/ratings-and-reviews?currentpage=1 | Good response to requests for advice | 5 | I used the Ask My GP service three times in the past few weeks and was impressed by how quickly my request was dealt with and the timely reply/action from the G.P. as a result of my enquiry. this service meant I did not have to try getting through/being on hold by telephone at peak times or when at work which is really helpful. This initial request and subsequent follow up has been excellent on each occasion. | January 2022 |
D83019 | mendlesham-medical-group | https://www.nhs.uk/services/gp-surgery/mendlesham-medical-group/D83019/ratings-and-reviews?currentpage=1 | Lucky for us | 5 | We have been patients here for 15 years and have always had caring and professional treatment. Always been referred to hospital or consutants if needed, no hanging about. Pharmacists and reception staff have always been friendly and helpful. When I hear about other practices, I realise how lucky we are to have this caring team of health professionals. They have managed to deliver a good service through the pandemic and through the building works which has not been easy. | March 2022 |
D83019 | mendlesham-medical-group | https://www.nhs.uk/services/gp-surgery/mendlesham-medical-group/D83019/ratings-and-reviews?currentpage=1 | Such a shame | 2 | This has been my practice since birth which is some 45 years ago but over the past 5 or so years it has become increasingly bad. No one answers the phone and if on the rare occasion they do it a receptionist who is not medically trained and yet vets the call and makes you feel like a muppet for bothering them. Pharmacy are always late on returning prescriptions for me to pick up in time and wont answer their phone either. Very impersonal hence me now making arrangements to join another practice. Such a shame | January 2022 |
D83044 | stowhealth | https://www.nhs.uk/services/gp-surgery/stowhealth/D83044/ratings-and-reviews?currentpage=1 | Rude dismissive and condescending | 1 | Such a poor experience with this practice today, the gp was rude, condescending and dismissive of me, basically shoved me out of the door and told me to get on with it - spent most of my appointment telling me about her own sleep problems. | January 2024 |
D83044 | stowhealth | https://www.nhs.uk/services/gp-surgery/stowhealth/D83044/ratings-and-reviews?currentpage=1 | Fantastic proactive practice | 5 | Stow Health is a fantastic GP surgery and so proactive. Everyone I have spoken to has always been incredibly caring, kind and compassionate. Staff seem happy it must be a very well run team. They are also very proactive in checking how you’re getting on, responsive and efficient. I have recommended the practice to several friends in the area who are registered elsewhere as this is the best surgery I have used since moving around the West Suffolk area. Thank you Stow Health :) | June 2023 |
D83044 | stowhealth | https://www.nhs.uk/services/gp-surgery/stowhealth/D83044/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | This surgery does absolutely amazingly in offering appointments, working in a cost effective way whilst providing fantastic customer care. The ask my gp is brilliant, they respond quickly, have a highly trained Physician Associate who is thorough, knowledgeable and strives to help you. I trust them with my health. | May 2023 |
D83044 | stowhealth | https://www.nhs.uk/services/gp-surgery/stowhealth/D83044/ratings-and-reviews?currentpage=1 | Fantastic service and response times | 5 | Are usually contact them via the ask my GP app and their response times are brilliant, in a matter of hours. They are the same day appointments, cancellations, and if you prefer to set a time they can also help you with this. The physical surgery is well laid out, reception staff are very friendly and the nurse is always on hand to help you. | January 2023 |
D83044 | stowhealth | https://www.nhs.uk/services/gp-surgery/stowhealth/D83044/ratings-and-reviews?currentpage=1 | Fantastic service and response times | 5 | Doctors for the last year and a half. I normally contact them via the ask my GP app and their response time is brilliant! They offer same day appointments, cancellations, and if you prefer to set a time they try and help you. When visiting reception, staff are very friendly, the layout is incredibly accessible and going into your appointment is seamless. The nurses are great here. | January 2023 |
D83084 | the-birches-medical-centre | https://www.nhs.uk/services/gp-surgery/the-birches-medical-centre/D83084/ratings-and-reviews?currentpage=1 | Generally good | 4 | Like most GP surgeries it can be difficult to get an appointment, but this is getting better with the move to more digital channels. I’ve generally found clinical staff to be caring and I am listened to as a patient. I had a very positive experience with the nurse today which is the reason for my review. | May 2023 |
D83084 | the-birches-medical-centre | https://www.nhs.uk/services/gp-surgery/the-birches-medical-centre/D83084/ratings-and-reviews?currentpage=1 | Efficient, quick and helpful | 5 | I used MyGP app to ask for help about a persistent cough and within two hours received a call from a extremely helpful doctor, advising me on what I could do plus issuing a prescription to my local chemist.
This is a wonderful surgery and everyone is kind and efficient. | March 2023 |
D83051 | the-derby-road-practice | https://www.nhs.uk/services/gp-surgery/the-derby-road-practice/D83051/ratings-and-reviews?currentpage=1 | Great practice | 5 | The receptionist sorted out my repeat prescription, very very well she couldn’t done any more to help. Thanks to her. I got my medicine | December 2023 |
D83051 | the-derby-road-practice | https://www.nhs.uk/services/gp-surgery/the-derby-road-practice/D83051/ratings-and-reviews?currentpage=1 | Caring professional and diligent sevice | 5 | A very caring and professional practise where staff go the extra mile for their patients even in these difficult times. I feel very fortunate to be under their care. | September 2023 |
D83051 | the-derby-road-practice | https://www.nhs.uk/services/gp-surgery/the-derby-road-practice/D83051/ratings-and-reviews?currentpage=1 | Poor communication at surgery | 0 | Requested a blood pressure check early Dec, repeat blood pressure record chart - blood pressure in the normal range. Follow up - cholesterol level too high. I had a phone call discussion appointment - the outcome was a 3 month repeat blood test and life style change and a repeat blood test booked for end of March.
I received a message from GP again requesting annual review. I explained my previous test results and still waiting for my annual review. GP advised to cancel blood test and they would test me in surgery. I had to explain to 3 staff before they realized I was right to stick to the booked test/ pending cholesterol level/also border line thyroid level.
For me this shows a total lack of information sharing among practice staff and as everyone is over stretched a waste of their own time and irritating to the patient. My suggestion is one message for annual review two for repeat and one call to discuss the outcome .
[Unsure about 'Reception'] | February 2023 |
D83051 | the-derby-road-practice | https://www.nhs.uk/services/gp-surgery/the-derby-road-practice/D83051/ratings-and-reviews?currentpage=1 | Great practice | 5 | Excellent service and response time to Ask My GP. Very helpful reception staff and all round excellent GP surgery | August 2022 |
D83051 | the-derby-road-practice | https://www.nhs.uk/services/gp-surgery/the-derby-road-practice/D83051/ratings-and-reviews?currentpage=1 | Brilliant reception staff | 5 | I would just like to say how amazing the reception staff are at my surgery (Derby Road Practice in Ipswich). Nothing is ever too much trouble for them and their kindness and compassion is abundant. I have never experienced such helpful Dr's receptionists before and I think they deserve some praise. | July 2022 |
D83051 | the-derby-road-practice | https://www.nhs.uk/services/gp-surgery/the-derby-road-practice/D83051/ratings-and-reviews?currentpage=1 | Best Practice Ever!!!!! | 5 | I moved here from the United States where my medical needs were extremely well taken care of. I must admit to feeling a bit apprehensive as to the level of care I would receive from another country. But there was no need to worry. The level of care I get from Derby Road exceeds what I received in America. They take such good care of me. I have even had my partner transfer over to them. | July 2022 |
D83051 | the-derby-road-practice | https://www.nhs.uk/services/gp-surgery/the-derby-road-practice/D83051/ratings-and-reviews?currentpage=1 | Disappointing | 1 | Multiple issues for multiple family members always brushed off and referred to any other care provider (dentist, health visitors, opticians) over the past year 5 different conditions we have reached out for support on and been left disappointed by the ‘support’ each time. Official complaints made to head of practice but no actual response from the practice manager. We have moved surgery | May 2022 |
D83051 | the-derby-road-practice | https://www.nhs.uk/services/gp-surgery/the-derby-road-practice/D83051/ratings-and-reviews?currentpage=1 | Efficient practice with lovely staff | 5 | This is not my GP practice but my step mother's, I can honestly say that every time I have had to phone or pop in, the staff have always been friendly, helpful and very efficient. This is a lovely practice with lovely staff working there. Well done and keep up the good work! | January 2022 |
D83045 | lakenheath-surgery | https://www.nhs.uk/services/gp-surgery/lakenheath-surgery/D83045/ratings-and-reviews?currentpage=1 | Frustrating | 2 | Very, very hard to see a GP face to face, whether for a same-day appointment or for a future, non-urgent appointment. | December 2022 |
D83045 | lakenheath-surgery | https://www.nhs.uk/services/gp-surgery/lakenheath-surgery/D83045/ratings-and-reviews?currentpage=1 | Rude and dismissive | 1 | Don't get call backs when told, rarely call you with results. Rude pharmacy staff that don't listen and are very judgemental. Still working under COVID pandemic rules so it's hard to get a face to face! | June 2022 |
D83018 | market-cross-surgery | https://www.nhs.uk/services/gp-surgery/market-cross-surgery/D83018/ratings-and-reviews?currentpage=1 | Great service from GP | 5 | Phoned the surgery they had phone technical problems so I decided to email with my issue got a called from a Brilliant doctor unfortunately I cannot remember her named and was sorted out immediately. Thank you doctor an asset to the community.
Great will collect my antibiotics today. | October 2023 |
D83018 | market-cross-surgery | https://www.nhs.uk/services/gp-surgery/market-cross-surgery/D83018/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | Well Market Cross surgery you are amazing! Called at 8 this morning number 29 in the queue answered with 20 minutes! Dr called me at 9.30 appointment this after 3.30 thank you all so much! We are very lucky to have this wonderful service! | August 2023 |
D83018 | market-cross-surgery | https://www.nhs.uk/services/gp-surgery/market-cross-surgery/D83018/ratings-and-reviews?currentpage=1 | Used to be good but not anymore | 1 | Having called as soon as they opened I was informed I was 25th in the queue. When I finally got through all I was offered was a phone call which I now have to wait in all day for | August 2023 |
D83018 | market-cross-surgery | https://www.nhs.uk/services/gp-surgery/market-cross-surgery/D83018/ratings-and-reviews?currentpage=1 | I can understand why people are joining other surgeries | 1 | I understood that the GMC had changed the rules on post Covid appointments but Market Cross seem to have their own rules. I am really disappointed because this used to be a really efficient, well run surgery. My family are healthy and rarely need to see a GP but when one of us is ill getting in touch with a doctor at Market Cross is very difficult. I ring at 08:00, when the phones open only to be told I am number 52 in the queue. All credit to the staff answering those calls, they get through them quite quickly but when you’re calling for a sick child or for someone really ill the 30+ minutes wait is difficult.
I thought I might just have been unlucky but I now know this is normal. The number of people who have told me they have changed their GP surgery is shocking. When I am told that their new surgeries are happy to offer a choice of appointments and a choice of dates I understand why they are changing. I may well have to do the same. | April 2023 |
D83018 | market-cross-surgery | https://www.nhs.uk/services/gp-surgery/market-cross-surgery/D83018/ratings-and-reviews?currentpage=1 | Unclear about Booking Appointment | 1 | I have received a letter asking me to contact the GP as my implant is about to expire. Its states in the letter that I will need to make an appointment with a doctor if I do not wish to have it replaced. Last week I rung up to make an appointment and was told they were only doing on the day appointments and I would need to call back a morning I was available. I do not work from home and my office is 30 minutes drive from the surgery. Therefore I specifically arranged to be at home today so I was available if there was an appointment available. When I rung up today I was told that the appointment would be a telephone appointment. If I had known this I would have called to make an appointment earlier in the week and not waited for a day I was at home. I am disappointed this wasn't made clear to me in the first place.
It would be nice if the surgery set up ask my GP. | January 2022 |
D83018 | market-cross-surgery | https://www.nhs.uk/services/gp-surgery/market-cross-surgery/D83018/ratings-and-reviews?currentpage=1 | Brilliant practice | 5 | The staff are doing an amazing job
Whilst being the only GP in mildenhall the practice must be under extreme pressure.
The same can't be said for accessing a Dentist !! | January 2022 |
D83067 | oakfield-surgery | https://www.nhs.uk/services/gp-surgery/oakfield-surgery/D83067/ratings-and-reviews?currentpage=1 | Well cared for | 4 | Contacted the surgery through their app, was contacted back, had a short back and forth conversation with a doctor, and had an appointment for blood tests, then a face to face with the doctor within days. Doctor called me with the results at 19:45 the evening after the blood was taken. I felt like the doctors, nurses and staff care about their roles and patients. | April 2023 |
D83027 | orchard-house-surgery | https://www.nhs.uk/services/gp-surgery/orchard-house-surgery/D83027/ratings-and-reviews?currentpage=1 | Message asking me to come to surgery | 1 | So confused. Did an E consultation. I'm out working so missed the call regarding the E consultation. I got a message saying I need to come into the Surgery and call. Called surgery and told there are no appointments and phone back at 8 tomorrow. Held on phone 25 mins. Then was asked about my symptoms from reception. Told I would get a call back after triage if considered to be seen. Confused. Asked to .ake doctors appointment. I was told this can't be done as you need a phone conversation with doctor first. This would be a call to my mobile in 2 weeks time. I explained I work as engineer in remote places where there is no phone signal. I missed the original call from the doctor. Now fear the same will happen again. What happened to booking a doctors appointment. No wonder people just leave things to its to late, as its a mission to see a doctor. I could go round in circles and never get to see a Doctor at all. I can't believe that the surgery think we are permanently at home waiting for a random phone call out of the blue. I registered at this surgery a year ago as it had good reviews. Made a big mistake there. Not managed to see doctor as can't get passed reception. I will just live on with my condition until one day you can book a doctors appointment again. | November 2023 |
D83027 | orchard-house-surgery | https://www.nhs.uk/services/gp-surgery/orchard-house-surgery/D83027/ratings-and-reviews?currentpage=1 | Not what it used to be | 1 | Fortunately I don’t have to attend the surgery often. As a senior citizen I dutifully queued up for my Covid and flu jabs. I don’t like needles and I asked if I could sit down, this request was refused, very alien environment in the room with the chairs on the treatment bed. A few days later I asked if I could speak to the Practice Manager. I was told by a completely disinterested receptionist this would not be possible and was handed a formal complaints form. I declined to complete this. I wrote to one of the GPs describing my experience when receiving the jabs, also with the receptionist, trying to get advice on a minor medical condition when I was told on the phone there were no appointments available and all she could offer was a telephone appointment in two weeks. I have not received even an acknowledgment to my letter all very disappointing as this used to be such a good Practice. | October 2023 |
D83027 | orchard-house-surgery | https://www.nhs.uk/services/gp-surgery/orchard-house-surgery/D83027/ratings-and-reviews?currentpage=1 | Gone downhil very fast | 1 | This used to be a great surgery, now it is terrible. You can't book an appointment to see the Doctor for sometime in the future, you have to sit on the phone for ages first thing in the morning to try to get in. If you have something non urgent but you need to see a GP its an awful waste of time. People have to work, not sit on the phone for ages when they are trying to get things done. You can't even speak to a Doctor on the phone within a reasonable time there is even a 2 week dealy for that. Best avoided! | September 2023 |
D83078 | the-reynard-surgery | https://www.nhs.uk/services/gp-surgery/the-reynard-surgery/D83078/ratings-and-reviews?currentpage=1 | Dreadful management of appointments | 1 | E consult opens at 8am and closes as soon as they are at “capacity”. Having tried 3 times in one week to log a consultation request it seems that this window can be as short as 20 minutes. Absolutely no use to anyone who is ferrying kids around in the morning or who needs to be driving to work at that time. Only other alternative is to get a routine appointment- currently looking at January sometime for this. A real issue for people who need treatment before then but not so serious to class as an “emergency”. Realise that the practice needs to manage shortages somehow but this does not work. | December 2023 |
D83078 | the-reynard-surgery | https://www.nhs.uk/services/gp-surgery/the-reynard-surgery/D83078/ratings-and-reviews?currentpage=1 | Lovely friendly professional staff | 5 | This surgery and staff are a credit to the NHS nothing is ever too much trouble so helpful and friendly to speak too from reception to doctors and nurses | November 2023 |
D83078 | the-reynard-surgery | https://www.nhs.uk/services/gp-surgery/the-reynard-surgery/D83078/ratings-and-reviews?currentpage=1 | Answering service nonsense | 1 | Waited 45min from time of option to speak to reception, "your call is very important to us, please wait". If it is so important, just answer!!!! Or at least say you are next in the queue. Absolutely disgusting. | September 2022 |
D83078 | the-reynard-surgery | https://www.nhs.uk/services/gp-surgery/the-reynard-surgery/D83078/ratings-and-reviews?currentpage=1 | awful surgery | 1 | try to book an appointment
having to wait a very long time to get threw going threw multiple voice options
Rude and abrupt receptionists
almost having to self diagnose yourself | May 2022 |
D83029 | the-rookery-medical-centre | https://www.nhs.uk/services/gp-surgery/the-rookery-medical-centre/D83029/ratings-and-reviews?currentpage=1 | A credit to our NHS | 5 | I recently attended the Rookery Medical Centre and really wanted to write a good review, as I think people are too quick to complain but not to offer appreciation, when credit is due.
On this occasion and in the years I have been a patient at the Rookery, I cannot fault the service and the truly amazing staff who work there.
This week the two different reception staff I spoke to, were so friendly, kind, empathetic, upbeat and helpful. As the faces of the practice I imagine they suffer a lot of challenging people, negativity and demands. I genuinely think they are angels to remain so positive and cheerful despite the day to day pressures of the role and that working in Primary Care brings. And this sentiment extends to the Doctors and nursing staff, HCAs, pharmacists and generally everyone I have encountered at the practice over the years.
My appointment I had this week with the Doctor, was such a positive experience and reflective of how great our NHS can be. He had a wonderful bedside manner - I did not feel rushed, he was very thorough and spent quite a considerable about of time (given how stretched things are) to understand my problems. He spent a lot of time explaining things so I understood them and made sure I knew & was clear with what the plan was going forward. And I have to say this has always been my experience of the practice, whichever GP, Nurse or HCA that I have seen.
I find the phone consultations helpful and convenient for minor things and they have always given face to face appointments if necessary, or when I have really felt concerned.
At a time when the NHS/GP’s are overworked and face a lot of criticism, I cannot fault the Rookery Medical Centre. I have been a patient there for many years; since my childhood, my children are now patients and they have always gone above and beyond, whoever I have dealt with. And in terms of my children, I have always been reassured that I am not an “overreacting mum” and they will always see my kids if i feel really concerned. I cannot express how much of a comfort this is for any parent, that we are being listened to and taken seriously.
Brilliant practice, amazing staff, well run and an absolutely credit to our NHS. | March 2023 |
D83021 | haverhill-family-practice | https://www.nhs.uk/services/gp-surgery/haverhill-family-practice/D83021/ratings-and-reviews?currentpage=1 | Excellent service when needed urgently | 5 | I called an hour before the surgery closed to explain that my son was having trouble breathing properly. I explained the symptoms to the receptionist. Unfortunately, as it was so late in the day, the surgery didn't have any appointments remaining. However, the receptionist listened to my concerns and spoke to the duty Dr. The Dr asked us to come straight in and saw us immediately. I was right to be concerned and the Dr was able to help us and provided medication to help his lungs without needing to send us to hospital and booked us in to return the next day, on a Saturday morning, to have his oxygen levels checked again. We're very grateful for the service we received and the way we were treated. Thank you so much. | February 2023 |
D83021 | haverhill-family-practice | https://www.nhs.uk/services/gp-surgery/haverhill-family-practice/D83021/ratings-and-reviews?currentpage=1 | Repeat prescription issues | 4 | Too many instances of repeat prescription failures. Prescription ordered via surgery but not delivered when expected. This causes real stress. | February 2023 |
D83021 | haverhill-family-practice | https://www.nhs.uk/services/gp-surgery/haverhill-family-practice/D83021/ratings-and-reviews?currentpage=1 | Good care | 4 | Did econsult which resulted in a face to face appointment with a new lady doctor she was friendly and helpful prescribing antibiotics. Contracted week later as not cleared up was made appointment with nurse for dressing and same Dr reviewed. More antibiotics. Minor surgery appointment made. Also picked up no health check for years which I had and now on statins. Waiting for minor surgery now. Feel all dealt with really efficiently. The new doctor and the nurse were both lovely and caring. | January 2023 |
D83021 | haverhill-family-practice | https://www.nhs.uk/services/gp-surgery/haverhill-family-practice/D83021/ratings-and-reviews?currentpage=1 | Thank you | 5 | I’m not a patient of Haverhill family practice, but my father who passed away a few days before Christmas was. In his last few hours, the doctor came to visit him and what a fantastic kind and caring man the doctor was. He did his absolute best to make my dad comfortable and did his absolute best to look after and spend time listening to my mum. Whilst I guess this is just day to day stuff for a GP, I’d like to use this review to remind the doctor of what a positive difference he made to my family. (Name of the doctor not mentioned as it breaches review rules!) | December 2022 |
D83021 | haverhill-family-practice | https://www.nhs.uk/services/gp-surgery/haverhill-family-practice/D83021/ratings-and-reviews?currentpage=1 | great eConsult service | 4 | I recently booked a telephone doctor's appointment through the eConsult service and was very happy to get one 2 days later. I missed the first telephone call from my doctor and had to call back to rebook it. The lady at the reception was very kind and helpful in booking me a second appointment. Thank You | October 2022 |
D83021 | haverhill-family-practice | https://www.nhs.uk/services/gp-surgery/haverhill-family-practice/D83021/ratings-and-reviews?currentpage=1 | Service above and beyond | 5 | I am a postman and was severely bitten by a dog at a customers property. I was taken to the surgery and arrived just before it was due to close and was seen by a nurse and doctor who, without hesitation, proceeded to clean, stitch and dress the wound. I cannot thank them enough for their care. I belong to this surgery and have always had a positive experience when accessing it. | July 2022 |
D83021 | haverhill-family-practice | https://www.nhs.uk/services/gp-surgery/haverhill-family-practice/D83021/ratings-and-reviews?currentpage=1 | very disapointing, just a waste of my time... | 1 | tried to order my asthma pump at tesco - to be told that i've not had a check up with the local surgery in 2 years - get a call from the surgary saying that it's time for me to have a check up - but they can't scedule me in f2f it has to be over the phone - i have absolutly no confidance in this surgery or there ability to check on my status over a 5min phone call - what is the point, just a waste of tax payers money....why not just approve my medication and let me get on with things myself....really frustrating.... | May 2022 |
D83021 | haverhill-family-practice | https://www.nhs.uk/services/gp-surgery/haverhill-family-practice/D83021/ratings-and-reviews?currentpage=1 | Excellent care | 5 | Quick timely response to phone call request, and face to face visit same day.
Caring and professional from receptionists, doctors and phlebotomist.
Thankyou | May 2022 |
D83021 | haverhill-family-practice | https://www.nhs.uk/services/gp-surgery/haverhill-family-practice/D83021/ratings-and-reviews?currentpage=1 | Very disappointed as always | 1 | What can I say. Another awful experience with this practice. It goes from bad to worse. Extra phone lines and staff would be a start. | January 2022 |
D83012 | unity-healthcare | https://www.nhs.uk/services/gp-surgery/unity-healthcare/D83012/ratings-and-reviews?currentpage=1 | Fantastic staff | 5 | This practice is excellent, support staff are polite and efficient and the doctors expert and caring.
I am sure working in general practice is very hard right now with so much demand and other pressures but you are a working very well for patients. Thank you | August 2022 |
F81746 | bluebell-surgery | https://www.nhs.uk/services/gp-surgery/bluebell-surgery/F81746/ratings-and-reviews?currentpage=1 | Put at ease receptionist | 4 | Great practice manager, very reassuring and informative on the phone. Gave me the confidence to see the doctor | November 2022 |
F81746 | bluebell-surgery | https://www.nhs.uk/services/gp-surgery/bluebell-surgery/F81746/ratings-and-reviews?currentpage=1 | Caring Practice | 5 | From reception, administration, nursing and GP's the level of Person Centred care is outstanding.
Makes a real difference when dealing with Chronic illness, children with various needs and ongoing treatments. The staff all seem to listen and genuinely are interested in you. So thankful for this wonderful team of professionals. Throughout the pandemic they gave great guidance and continued with giving great care. | June 2022 |
F81679 | highwoods-surgery | https://www.nhs.uk/services/gp-surgery/highwoods-surgery/F81679/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | Every time I have attended Highwoods Surgery, I have experienced first-class treatment from the Doctors, Nurses & Reception staff. I could not ask for better. | June 2023 |
F81679 | highwoods-surgery | https://www.nhs.uk/services/gp-surgery/highwoods-surgery/F81679/ratings-and-reviews?currentpage=1 | Five Star Surgery | 5 | I have been with this practice for over thirty years and continue with them because I feel happy and safe under their care. In my opinion all the staff here are exceptional. I have a good relationship with the reception staff, they always do their best to get me an appointment, they are a good bunch of people and will always give you time as long as they are treated with respect and that doesn't always happen. The nurses are always so caring and put you at ease, always willing to listen and give advice when they can. As for the doctors, they are lovely and have had to work in difficult circumstances since Covid, we would all like things to return to normal, but it's not going to happen and therefore being a patient patient is the only way forward if you want good experiences. I have an Incident I'd like to share which may help someone new to the area choose the right Surgery. One evening a few weeks ago I had what I thought was a very bad attack of indigestion which I took medication for and thought no more about it once the pain had subsided. The next day as fate would have it, the Surgery phoned and asked if I'd like to accept a cancellation for a small procedure I was due to have which of course I accepted. Whilst in the Surgery I experienced more pain and the doctor noticed my breathing wasn't normal and listened intently while I explained what had been happening. He apologised he couldn't do the procedure and instead I had an ECG, his concern was palpable and he kept me very calm. My husband picked me up as an ambulance would have taken too long and I went to A&E with a letter from my doctor highlighting chest pains and was diagnosed with a heart attack. The hospital said it was my quick thinking doctor who saved the day, otherwise I may not be writing this review.
Once out of hospital, my doctor saw me again and explained all the medication I was taking and gave me tons of reassurance not rushing me at all. What can I say but having just recently met this doctor who is the most professional, caring, chatty when he needs to be and fun putting me at ease in a stressful situation, he is a doctor I would trust with my life. Anyone joining this practice and anyone who is already with them, should consider themselves lucky to have such a good team of professionals under one roof. | May 2022 |
F81679 | highwoods-surgery | https://www.nhs.uk/services/gp-surgery/highwoods-surgery/F81679/ratings-and-reviews?currentpage=1 | Practice has drastically gone down hill | 2 | Apart from one member of the reception staff, I have found them unhelpful. Today 25/04/22 I went to pick my prescription up from Asda only to be told they hadn’t received it, even though it was supposed to have been sent straight over (2weeks ago)with measurements of my leg for a compression
sock, which the doctor I saw previously said I needed sooner rather than later.
The receptionist checked the computer and said the nurse hadn’t sent the prescription with measurements over to Asda.
I asked what happens now, receptionist just said hopefully the nurse will phone me.
I asked if I would have to wait yet another 10/14 days till I could actually get the compression stocking, she didn’t know …. I am in considerable pain as I have thrombophlebitis and needed this 2 weeks ago…
I have been registered at this practice for over 30 years and it has changed so much and not for the better. I definitely would not recommend this practice.. | April 2022 |
F81636 | mill-road-surgery | https://www.nhs.uk/services/gp-surgery/mill-road-surgery/F81636/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | Feel very lucky to be registered with this practice. Have always been able to get an appointment if needed. The reception team are really well trained and so helpful. The new call call system is great and the duty Dr system works well. Thank you to all staff :-) | December 2023 |
F81636 | mill-road-surgery | https://www.nhs.uk/services/gp-surgery/mill-road-surgery/F81636/ratings-and-reviews?currentpage=1 | Women’s Health | 5 | The practice has always been helpful and considerate regarding women’s health. Recently, I attended the menopause workshop which was extremely informative and helpful. It was also useful in bringing ladies together and learning from other people’s questions. | December 2023 |
F81636 | mill-road-surgery | https://www.nhs.uk/services/gp-surgery/mill-road-surgery/F81636/ratings-and-reviews?currentpage=1 | Patient focused | 5 | The practice offers an excellent service to a growing number of patients in this area.
Yes, they are busy and it can take a while to get through or book an appt., but that is because they are so popular.
In my experience, patients are always treated respectfully and Mill Rd is a great example of how an NHS practice should be. | August 2023 |
F81636 | mill-road-surgery | https://www.nhs.uk/services/gp-surgery/mill-road-surgery/F81636/ratings-and-reviews?currentpage=1 | Fast service | 5 | I called at 8am and by 9:30am I had been seen, diagnosed, prescribed and started my treatment within 2 hrs of my phone call. I always have an excellent experience with this surgery and can never find a fault. | March 2023 |
F81636 | mill-road-surgery | https://www.nhs.uk/services/gp-surgery/mill-road-surgery/F81636/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | I called the surgery just after lunch as my husband was extremely unwell and requested a call from the duty doctor. The receptionist and doctor were tremendous and dealt with my request with speed, efficiency and compassion for which we were extremely grateful. Despite the ambulance service being on strike an ambulance arrived and my husband was taken to hospital by 4.30pm.
In these troubled times we should all be grateful and count ourselves lucky that the system does work at Mill Road Surgery. Thank you each and everyone of you. | February 2023 |
F81636 | mill-road-surgery | https://www.nhs.uk/services/gp-surgery/mill-road-surgery/F81636/ratings-and-reviews?currentpage=1 | Sympathetic and caring | 5 | This morning I attended the surgery for an intimate procedure. I suffer with dreadful anxiety and was very nervous. The Dr and Nurse were incredible. Quick to understand my anxiety and to reassure me, and the Dr, doubly quick in undertaking the procedure. Thank you so much. | September 2022 |
F81636 | mill-road-surgery | https://www.nhs.uk/services/gp-surgery/mill-road-surgery/F81636/ratings-and-reviews?currentpage=1 | Good service | 5 | I felt unwell after a blood test and the nursing staff were very helpful and sympathetic which helped me to feel better quickly. | August 2022 |
F81636 | mill-road-surgery | https://www.nhs.uk/services/gp-surgery/mill-road-surgery/F81636/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Thanks to the quick diagnosis and actions of my doctor, I was treated and recovered from Opthalmic Shingles very quickly with no lasting damage. | July 2022 |
F81636 | mill-road-surgery | https://www.nhs.uk/services/gp-surgery/mill-road-surgery/F81636/ratings-and-reviews?currentpage=1 | Holistic treatment | 5 | As someone who finds talking about my own health an anxiety provoking situation, I can honestly say my current GP and practice hca always go above and beyond to make me comfortable. Having ecgs can be really scary for me as someone who is terrified of showing their body, but certain individuals have always distracted me and made me feel more at ease and that's so important to me. Thankyou for everything you do, I am lucky everyone has been so kind. | April 2022 |
F81636 | mill-road-surgery | https://www.nhs.uk/services/gp-surgery/mill-road-surgery/F81636/ratings-and-reviews?currentpage=1 | Outstanding service | 5 | My daughter is very vulnerable and the delivery of the Covid vaccinations has been wonderful. A home visit arranged for each vaccination and fabulous staff both at the surgery and completing the vaccinations. Thank you very much. | January 2022 |
F81069 | winstree-medical-practice | https://www.nhs.uk/services/gp-surgery/winstree-medical-practice/F81069/ratings-and-reviews?currentpage=1 | Very unfair system for booking appointments. | 1 | Currently to book an appointment to speak to the gp on the same day I have to phone up at 8am. Invariably the call involves around 25-40 minutes on hold in a queue. For me due to the nature of my job, and I suspect many others who also are at work at this time it is an unworkable system. To call in at 8am I have to take the whole morning off work. As to booking online,this isn't an option if you want to speak to its gp the same day, as usually it gives an appointment around 7-10 days in the future. Honestly, this a rubbish system that penalises anyone who for whatever reason is not available at 8am, and is making it extremely difficult for me personally to actually deal with my ongoing health problems. | January 2024 |
F81069 | winstree-medical-practice | https://www.nhs.uk/services/gp-surgery/winstree-medical-practice/F81069/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | I am working in a residential care home. I have always had an excellent experience with all GP's and NP's/ANP's at this Practice Surgery. They are all very professional and are beyond expectations. They have always been very helpful and kind with any queries or medical concerns raised regarding our residents. We always got the appropriate medical support and treatment when needed for our residents, and any referrals needed have been done accordingly to the specialized departments.
All staff (GP's, receptionists, NP's, ANP's) are doing a wonderful job.
The GP's and NP's/ANP's are doing regular visits for their residents, always ensuring the residents have everything they need for the management of their symptoms and for their comfort. They are very supportive of the palliative care residents and doing also regular reviews. The healthcare professionals at this Surgery are very experienced, and we are very proud to be working with them.
I highly recommend this GP Practice. | July 2023 |
F81069 | winstree-medical-practice | https://www.nhs.uk/services/gp-surgery/winstree-medical-practice/F81069/ratings-and-reviews?currentpage=1 | Outstanding! | 5 | I am the manager of a care home in the area and have worked alongside Winstree Medical Practice for the last 10 years. In this time, we have had a truly excellent level of service from reception, GPs, Prescriptions and the Nurses who have a fantastic understanding of the people we support, and they will make excellent reasonable adjustments to meet their needs and understands how challenging a medical environment can be!!!
During the pandemic, there were no interruptions in the line of duty, and the weekly wards were face to face when most of the others were completed via a video call. The professionalism, empathy and kindness is second to none!!! | July 2023 |
F81069 | winstree-medical-practice | https://www.nhs.uk/services/gp-surgery/winstree-medical-practice/F81069/ratings-and-reviews?currentpage=1 | Not a good service | 1 | After I spent 45 minutes on the phone, starting at 8am, I couldn't get an appointment, being g told to call again Monday at 8am, which again will be the same thing. And I am working, I can't take a day off just to.make an appointment! And even if you manage to get an appointment, you are not told at least an aproximativ time if appointment, you have to stay whole day at home waiting,or being caught by the call in a public place and forced to talk your problems in public. I find your system extremely frustrating. I leave with a tummy pain since August 2022, continously, and can't get any help | April 2023 |
F81069 | winstree-medical-practice | https://www.nhs.uk/services/gp-surgery/winstree-medical-practice/F81069/ratings-and-reviews?currentpage=1 | Great service 5***** | 5 | Had a few health issues recently the Doctor and staff helped me, they followed up bloods, meds, and health reviews, my partner has also had a few health problems he was given the same treatment, would not change my surgery for anyone. We are so lucky to have such a great surgery. From the reception staff , Hca, nurse, Doctor and everyone else who is working there, from all of my family I thank you all. X | January 2023 |
F81069 | winstree-medical-practice | https://www.nhs.uk/services/gp-surgery/winstree-medical-practice/F81069/ratings-and-reviews?currentpage=1 | At Last a doctors I can rely on | 5 | I recently transferred over from Ambrose Avenue who had not been able to offer me any kind of appointment, even a phone call for 3 months.
I booked a phone call appointment online for the next day. I was phone and assessed my a nurse practitioner and told to call at 8am the next day to see their Menopause doctor. . I called the next day and was 29th in the queue, this was then answered within ten minutes and an appointment was made for that afternoon. The doctor was lovely who booked me for blood tests in the following days which I had yesterday. I can’t tell you how much better I feel knowing I can get doctor help if necessary. I have found all the staff to be pleasant and helpful too. | December 2022 |
F81069 | winstree-medical-practice | https://www.nhs.uk/services/gp-surgery/winstree-medical-practice/F81069/ratings-and-reviews?currentpage=1 | What appointments? | 2 | After several phone discussion appointments with one of the doctors within this surgery a request was made by the doctor to see him personally but doctors cannot make these appointments so you have to phone daily to see if anything is available. Yes you’ve guessed it two weeks on and still no face to face appointment This system does not work for those patients who work themselves but there again it does not seem to work for anyone. | November 2022 |
F81069 | winstree-medical-practice | https://www.nhs.uk/services/gp-surgery/winstree-medical-practice/F81069/ratings-and-reviews?currentpage=1 | No appointment | 2 | I was given a medication while waiting for the blood results to come back and planned to be review by the doctor after 3 weeks.
I was calling everyday for the last 2 weeks from 8:30 am, line will start ringing at 8:15, once answered operator will tell number 29 or 30 in the queue, waiting patiently to be told by receptionist that their is no more appointment and try the next day. Asked if their is other way to book appointment but was told none.
Their is no compassion and not very helpful staff. | June 2022 |
F81069 | winstree-medical-practice | https://www.nhs.uk/services/gp-surgery/winstree-medical-practice/F81069/ratings-and-reviews?currentpage=1 | Good service | 4 | I called at 0800 on Monday and despite being #20 in the queue got to speak to a Dr later that morning. An appointment was made to assess my condition on Wednesday in a face to face meeting where I also received treatment and fixed an appointment to see the physiotherapist the following Thursday.
That is good service. | May 2022 |
F81069 | winstree-medical-practice | https://www.nhs.uk/services/gp-surgery/winstree-medical-practice/F81069/ratings-and-reviews?currentpage=1 | Poor appointment system | 3 | I am a post breast cancer patient, I urgently need a review for my medication. Spent over an hour trying to get through to the doctor to he told all the appointments have gone. Totally unacceptable and been told to start phoning at 8am again the next day. | May 2022 |
D83026 | framlingham-surgery | https://www.nhs.uk/services/gp-surgery/framlingham-surgery/D83026/ratings-and-reviews?currentpage=1 | Poor | 1 | Another poor experience with practice, receptionist not listening or demonstrating any understanding, just feel fobbed off again. | December 2023 |
D83026 | framlingham-surgery | https://www.nhs.uk/services/gp-surgery/framlingham-surgery/D83026/ratings-and-reviews?currentpage=1 | They send you round in circles forever | 1 | All they do is refer you to another useless practitioner who then refers you back again with no diagnosis | October 2023 |
D83026 | framlingham-surgery | https://www.nhs.uk/services/gp-surgery/framlingham-surgery/D83026/ratings-and-reviews?currentpage=1 | Hasn't bounced back after Covid... unhelpful and difficult | 1 | Fantastic surgery when I first moved here (7 years ago) but sadly is not the case now.
It is proving increasingly difficult to actually get an appointment or to see a Doctor - you are pointed to make an effort in every other possible direction, whether it's to physio or an Optician, etc. All, may I add, at additional time, effort and cost and not always appropriate.
When - and if - you do actually get an appointment, not only do you turn up to find it's with a Nurse Practitioner or a Paramedic (who are fantastic but can't prescribe, so you'll need to come back and see a Doctor!) but it's so far in advance (generally I've found about 4 - 5 weeks!) that I've been left sincerely hoping that nothing happens in the meantime.
The Doctors, Nurses, Paramedics and all medical staff are all fantastic and generally very caring when you do eventually get to see them but the lead-time and ability to book an appointment really needs to improve. | August 2023 |
D83026 | framlingham-surgery | https://www.nhs.uk/services/gp-surgery/framlingham-surgery/D83026/ratings-and-reviews?currentpage=1 | Not sure what's happened | 2 | I moved to Framlingham 5 years ago and was initially very impressed with the surgery. I was always able to get an appointment with a doctor and could even book to see one online.
However in the last couple of years this is no longer the case. I now have no idea how to actually see a doctor. If you ring up for an appointment on the day you are given one with a paramedic (who is good and kind, but not a doctor). You can not book appointments in advance. How do you see a doctor?!
I have been prescribed medication over the phone with no examination and renewed it online without any review - despite it only supposed to be used with medical supervision.
Where are the doctors? | August 2023 |