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D83026 | framlingham-surgery | https://www.nhs.uk/services/gp-surgery/framlingham-surgery/D83026/ratings-and-reviews?currentpage=1 | Not equipped to handle the community demands | 2 | I cannot complain about the staff or quality of care, that myself and my family have received at Framlingham doctors surgery. However, the surgery is clearly under equipped to deal with the number of patients in the local and wider community who are patients of the surgery. Wait times for the phone to be answered are regularly 30 minutes plus, despite being number one in the queue. There are rarely any appointments available, unless you want to go to out of hours GP or Emergency on the day, I’ve never been able to see my own doctor. Basic needs such a contraception care are failing, with the advice to go to Ipswich. Clearly this surgery needs an input of resources to obtain the correct number of staff for the community it serves. | May 2023 |
D83026 | framlingham-surgery | https://www.nhs.uk/services/gp-surgery/framlingham-surgery/D83026/ratings-and-reviews?currentpage=1 | Very poor | 1 | 1.Don't bother phoning at lunchtime - despite being told your are no 1 in the queue, nobody answers - I gave up after waiting half an hour. I did get through later in the afternoon.
2. I returned filled in forms for the doctor at reception around 4 months ago - I have heard nothing back.
3. Why when you have a non urgent problem, can you not book an appointment in advance ? Everybody has to ring at 8am to get a same day appointment. This means that people who really do need a same day appointment have to compete for appointments with those who don't. It cannot surely be that difficult to organise a system to reserve appointments in advance to ease the 8 am congestion and stress for everybody. | May 2023 |
D83026 | framlingham-surgery | https://www.nhs.uk/services/gp-surgery/framlingham-surgery/D83026/ratings-and-reviews?currentpage=1 | Pretty hopeless | 1 | Called on 15th March to make a non urgent appointment regarding a skin issue. I was surprised to get through relatively quickly this evening after trying earlier in the day and discovering I was No 15 in the queue, or at best no 9. Told that the next available telephone appointment with my GP was on 26th April, or I could use the e-consult service, that my GP would read the e-consult form and possibly override the appointment system and see me. I was informed that there was a box to tick on the e-consult form which allowed me to specify that I wanted to see my own GP. Completed the e-consult form but nowhere was there an area to specify that I wanted to see my GP.
I called the surgery back and waited for 15 minutes despite supposedly being No 1 in the queue. When a different receptionist answered she told me there wasn't a way of requesting seeing my own GP, but that I would be referred to a skin clinic in Wickham Market. It turns out that I could have just phoned the surgery, told them about the skin issue and they would have put me on the waiting list for the next skin clinic without me having to fill in the e-consult form! This is the second or third time I have had completely conflicting information from the reception team and I've spent about an hour unnecessarily dealing with this. If there was another GP surgery I could attend I would do so as I am losing faith in this one and it is nigh impossible to get to see a GP within a reasonable time frame. | March 2023 |
D83026 | framlingham-surgery | https://www.nhs.uk/services/gp-surgery/framlingham-surgery/D83026/ratings-and-reviews?currentpage=1 | Terrible service and help | 1 | I phoned up to dissus about a family memeber disilbilty and was promised by a female staff member she was putting it down on the system a d a fit note to be sorted and it would go through to to doctor so we have wated over 2 weeks and my self phoned them up to see if it had all gone through to the doctor as havnt heard anything back and was told nothing had been put on the stystem not even the chat we had i am so dissugsted with and wasted my time waiting for nothing and now going to have. To waite even longer | March 2023 |
D83026 | framlingham-surgery | https://www.nhs.uk/services/gp-surgery/framlingham-surgery/D83026/ratings-and-reviews?currentpage=1 | Appointment Process Broken | 1 | After 2 days of trying to get an appointment by calling and even 111 trying to make one for me, nothing. Eventually once I went there I'm told to turn up at 08:00 the following day even though I'm in pain and can't walk or stand for long and I'd get an appointment in the following days. Oh and the system wouldn't allow me to make an appointment for the following day! Don't use the callback option, that doesn't work either. I don't want to hear about unprecedented demand or lack of staff, the place was empty of patients and inefficiently run. | January 2023 |
D83026 | framlingham-surgery | https://www.nhs.uk/services/gp-surgery/framlingham-surgery/D83026/ratings-and-reviews?currentpage=1 | Poor | 1 | Extreme difficulty in obtaining an appointment. If follow up appointment do not get same medic. Have seen 3 different paramedics each giving different diagnosis and problem still remains unsolved. Practice has determinate done tremendously, 3/4 years ago would have given excellent report. | August 2022 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=1 | Jabs | 5 | We went and had our flu and covid jabs.The two young ladies on reception were very nice and welcoming,short queue that went down quick and the nurse was very professional.Well done! | October 2023 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=1 | A brilliant practice! | 5 | It’s difficult to put into words how lucky the people of Leiston are to have access to such a caring, efficient NHS service. All the staff, including the non-medical members, go to great lengths to help when needed. They all deserve huge thanks. | October 2023 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=1 | Covid immunisation | 5 | Just wanted to give credit to all of those who made the Covid immunisation process so easy and methodical. The volunteers were very helpful, the one way system in and out was streamlined and the whole system really made it so quick and efficient, thank you very much | October 2023 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=1 | Efficient and Friendly Practice | 5 | I attended for Covid/Flu vaccinations and as usual the clinic was well organised and the practioners were efficient and friendly | October 2023 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=1 | Excellent service. | 5 | Flu and Covid jabs, superbly organised and administered by a friendly and professional team, for whom nothing is too much trouble. | October 2023 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=1 | Wonderful service | 5 | Efficient vaccination procedure, could not improve. Always kind, efficient, helpful. We are so lucky to be patients there. | October 2023 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=1 | Good practice. | 5 | Flu / COVID vaccinations was a seamless process.
Able to get telephone appointment and follow up face to face in a reasonable timescale. | October 2023 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=1 | Wonderful & cheerful organisation of flu&covid vaccinations | 5 | Lots of volunteers at today’s vaccinations programme. Cars in and parked using a one-way process, rapid sign-in, and amazingly quick vaccine injections. Top marks for all. | October 2023 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=1 | Thank you… | 5 | To all the staff and volunteers who gave up their Saturdays to run the excellent and very efficient vaccination programme. | October 2023 |
D83028 | leiston-surgery | https://www.nhs.uk/services/gp-surgery/leiston-surgery/D83028/ratings-and-reviews?currentpage=1 | Great practice | 5 | The best doctors surgery l have had very caring and helpful, they go that extra mile and recently have looked after my husband excellently | October 2023 |
D83053 | saxmundham-health-centre | https://www.nhs.uk/services/gp-surgery/saxmundham-health-centre/D83053/ratings-and-reviews?currentpage=1 | Extremely helpful | 5 | I have had several dealings with my surgery and have ‘always’ felt that I am valued as a patient. They have been very keen to facilitate any request if possible. My experience has always been one of friendliness by the staff. | December 2022 |
D83046 | two-rivers-medical-centre | https://www.nhs.uk/services/gp-surgery/two-rivers-medical-centre/D83046/ratings-and-reviews?currentpage=1 | Dreadful service on a home visit | 1 | First home visit for my 30 year partner and next of kin. The second 17 July was less than satisfactory. During Jon's cancer 'journey' I have been his sole carer, with support from family and friends and the brilliant treatment from paramedics, oncology, nursing staff the list is never ending. I have showered him, fed him and helped him with medication. Jon will answer questions giving you what he thinks you want to hear. Never let the truth spoil a good story. And all have understood, we all know someone like that. Obviously this very inexperienced GP needs some retraining - yes I know who the individual is.
I have lived Jon's cancer from the start.
I started in the lounge with doctor and Jon. When he was asked about how much water he had drunk in the morning he gave an answer he thought she wanted. My response was that wasn't true at which point she told me I could tell my story later and I duly dismissed myself.
Possibly her training with geriatic cancer patients and their carers (especially who know the patient) needs revisiting. | July 2023 |
D83046 | two-rivers-medical-centre | https://www.nhs.uk/services/gp-surgery/two-rivers-medical-centre/D83046/ratings-and-reviews?currentpage=1 | No help whatsoever | 1 | The surgery's standards have dropped drastically over the last few months. Called for an appointment, got given an appointment for minor injuries clinic. Turned up, was seen late. No idea or clue, herbal remedy advice given. The person that saw me said that, he would need to liaise with the doctor and the doctor will be in touch that day as he was not qualified. It's 6 days later, still not heard a thing. Complete waste of time, took the day off work- I'm self employed, turned up early for appointment, still waiting for a doctor to call me and tell me what is going on.
Needless to say I've registered at another doctors.
Sometimes I can't even get an appointment for myself or kids. They've also removed the number system when queueing on the phone, so now if they busy, the call is cut off.
No help whatsoever. | July 2023 |
D83046 | two-rivers-medical-centre | https://www.nhs.uk/services/gp-surgery/two-rivers-medical-centre/D83046/ratings-and-reviews?currentpage=1 | Lovely receptionist | 4 | I’ve just visited 2 Rivers medical practice at 18.20 on 31/5 to make an appointment & received really lovely & helpful service from the young lady on duty. I have to say that this has not always been my experience so wanted to feed this back as I was most appreciative of her calm, helpful & pleasant manner. | May 2023 |
D83046 | two-rivers-medical-centre | https://www.nhs.uk/services/gp-surgery/two-rivers-medical-centre/D83046/ratings-and-reviews?currentpage=1 | Fantastic person-centred service | 0 | Really grateful for the support from the practice for my parents over the past few years, and specifically around my father's recent passing and care for my mother with her unstable heart condition. Given the current demands on Primary Care, Two Rivers have gone above and beyond to provide a supportive, patient-focused (and family-focused) service. Thank you. | March 2023 |
D83046 | two-rivers-medical-centre | https://www.nhs.uk/services/gp-surgery/two-rivers-medical-centre/D83046/ratings-and-reviews?currentpage=1 | Great Team Work Response | 5 | Unexpectedly when out I Suddenly became giddy, anxious, unbalanced, and severely depressed and unable to cope I spoke to reception who organised a phone call within an hour, and on speaking to the nurse/doctor I was supported, calmed, reassured and diagnosed, a prescription was organised for collection within a couple of hours...just want to thank you all at 2 rivers, for your help and professional team work and empathy | January 2023 |
D83046 | two-rivers-medical-centre | https://www.nhs.uk/services/gp-surgery/two-rivers-medical-centre/D83046/ratings-and-reviews?currentpage=1 | Great doctor | 3 | My visit with the doctor was very good the problem I have is that he said to make an appointment for a months time but when I tried to do this I was good by receptionist that they can't book in advance and I have to ring on the day to make the appointment. Hearing in mind that I had already rung the surgery and held on for almost an hour & half to make this appointment I think it's very bad that you can't then make an appointment as the doctor requested | November 2022 |
D83046 | two-rivers-medical-centre | https://www.nhs.uk/services/gp-surgery/two-rivers-medical-centre/D83046/ratings-and-reviews?currentpage=1 | Very helpful experience | 4 | The first time I had seen a doctor for years, and I was pleased to find was able to book an appointment by phone fairly easily and got one for the next day.
I saw the GP at the arranged time and she was friendly, efficient and helpful. Very happy with the service. | September 2022 |
D83046 | two-rivers-medical-centre | https://www.nhs.uk/services/gp-surgery/two-rivers-medical-centre/D83046/ratings-and-reviews?currentpage=1 | Really poor service - passed around rather than helped | 1 | I've been with this practice for 2 years now and have never seen or spoken to the same person more than once. It takes at least 30 mins to get through to reception (they have now removed the notification of what number you are in the queue whilst on hold as it is often more than 30 people). When you do get an appointment, you get referred to someone else, who then tells you they are unable to help and suggest that you call reception at 8am and start the process again. It's humiliating and embarrassing. I appreciate the NHS is under a lot of pressure at the moment, but the processes at this surgery are not working and it seems the only thing they are focused on is gatekeeping and restricting access to clinicians. | August 2022 |
D83046 | two-rivers-medical-centre | https://www.nhs.uk/services/gp-surgery/two-rivers-medical-centre/D83046/ratings-and-reviews?currentpage=1 | Great care given to my children | 5 | I have recently needed to visit to surgery on two separate occasions for my 2 children. I have seen the same practitioner on both occasions who was very accommodating, helpful, calm and caring towards the children. I feel the care we received was outstanding from start to finish. Thank you | May 2022 |
D83046 | two-rivers-medical-centre | https://www.nhs.uk/services/gp-surgery/two-rivers-medical-centre/D83046/ratings-and-reviews?currentpage=1 | No review of medication change | 1 | My husband had medication review over two weeks ago from a pharmacist – they reduced his medication and said they would check on him in two weeks – this hasn’t happened and when I called at the chemist today to collect his repeat prescription only one part was there as the reduced prescription hasn’t been added which means we now have nothing. | March 2022 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=1 | Excellent care | 5 | I’ve been seen by the nursing team for 18 months. They have done above and beyond to help with my issue. Trying every treatment on offer to them and getting advice from other specialists. They have supported me not only with my issue but also emotionally in what has been a relentless and painful time. Unfortunately I have to move on to another area of care now but am eternally grateful for everything the nursing team have done for me as well as the GP and reception staff who have assisted over the last 18 months. | January 2024 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=1 | Good interaction and answered wuestions | 5 | Appointment for injection I was not expecting but offered due to reaching a certain age. Easy to make appointment and administer of injection spot on time, professional and talked with ease, friendly courteous and answered questions I asked. Thank you and great service | November 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=1 | New Telephone System | 3 | I just want to say how impressed I am with your new telephone system. The call back facility means that contact with you is considerably less stressful than previously. Now, there is no need to spend a lot of time re-dialling before getting a ringing tone and then even more time waiting to get to the top of the queue.
Your operatives are as helpful and considerate as ever.
This new system certainly gets a 10 out of 10 from me.
Thank you. | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=1 | Covid / flue jab | 4 | Very quick and pain free. Husband was reluctant to have his jabs, nurse kindly went into car park and talked him into having them. Great service in my opinion. | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=1 | Great practice | 5 | After my call a doctor phoned me back after about an hour, discussed my problem with me then booked me in for a face to face 3 hours later, which is a great service
Thanks to all the Burlington team. | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=1 | Great Practice | 5 | My whole experience from start to finish was excellent. I didn’t have to wait at all and the staff were well organised and helpful | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=1 | Covid and Flu Vaccinations | 3 | Very smooth throughout. Booking was easy. On attending the clinic there was minimal delay and the clinician dealt with both my wife and myself at the same time. Neither of us had any after effects other than the usual soreness in the arms for a few days. | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=1 | Good Practice | 5 | I attended the flu/covid vaccination clinic. It was very well organised and meaning the vaccinations were carried out quickly. Friendly staff helped lighten the visit. | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=1 | Professional service | 4 | Very professional service, quick and pain free for both COVID and flu injections. Would highly recommend this practice | October 2023 |
D83008 | burlington-road-surgery | https://www.nhs.uk/services/gp-surgery/burlington-road-surgery/D83008/ratings-and-reviews?currentpage=1 | Good practice | 4 | Been at this surgery for years now , never had a problem , yes it is a busy place you can't always get through on the phone first time , the staff are always helpful and polite despite having to do a very stressful job | September 2023 |
D83056 | hawthorn-drive-surgery | https://www.nhs.uk/services/gp-surgery/hawthorn-drive-surgery/D83056/ratings-and-reviews?currentpage=1 | Useless | 1 | Never have I felt like a burden avoid these like the plague they don’t care about you and you have to get through the line of defense of supposed
Care navigators more like defenders of the doctors not allowing you to see them | July 2022 |
F81026 | caradoc-surgery | https://www.nhs.uk/services/gp-surgery/caradoc-surgery/F81026/ratings-and-reviews?currentpage=1 | Terrible practice with rude receptionists | 1 | tried calling for 2 hrs to be told that there are no appointments for my 2 year old grandson, who has been up all night with a badly swollen and red eye, and told to take him to Clacton to see if they will see him, absolutely disgusting attitude on the phone by the receptionist and not a care for patients well being, impossible to get appointments, I would expect better manners on the phone and not to be fobbed off when it's regarding a child! | November 2023 |
F81026 | caradoc-surgery | https://www.nhs.uk/services/gp-surgery/caradoc-surgery/F81026/ratings-and-reviews?currentpage=1 | Lack of appointments | 2 | After contacting the doctors office in regards to an infected insect bite was informed that they do not look at bites. The next day I spent over an hour from 8am( when they open) trying to get an appointment only to be told that there were none left. (The area is badly swollen and inflamed) The lady I spoke to was very helpful and sympathised with the situation. She advised that I go to the walk in centre at clacton-on-sea. I understand that they are busy but the appointment system needs to be re addressed. I received a+ service at Clacton even though I felt foolish taking their time for a course of antibiotics. I have had to take a day off work to get this ( easily sorted treatment). Come on Caradoc start putting your patients 1st like you did before covid was an excuse. | October 2023 |
F81026 | caradoc-surgery | https://www.nhs.uk/services/gp-surgery/caradoc-surgery/F81026/ratings-and-reviews?currentpage=1 | Good practice | 5 | Usual trouble getting a appointment like all surgery but staff ok nurses and doctors ok they actually listen to you I have been going there for 2 years never had a problem | September 2023 |
F81026 | caradoc-surgery | https://www.nhs.uk/services/gp-surgery/caradoc-surgery/F81026/ratings-and-reviews?currentpage=1 | Delightful visit | 5 | My visit this am (16th Jan) went so smoothly. Quickly seen. Lovely, smiling face, to listen to my tale of woe. Very thorough check over.
Decisive, caring, conclusion. This visit alone aided my recovery enormously. My grateful thanks. | January 2023 |
F81026 | caradoc-surgery | https://www.nhs.uk/services/gp-surgery/caradoc-surgery/F81026/ratings-and-reviews?currentpage=1 | Great Practice | 5 | My husband has been having some ongoing health problems the Doctors at the Surgery are doing everything they can to help him to resolve his ongoing issues we cannot thank them enough.
Also the Receptionists and Nurses are always helpful,friendly and reassuring.
We have always managed to get call backs and if necessary face to face visits on the day of our call even during the height of the COVID problems.
We are very happy and grateful to have Caradoc as our Surgery | October 2022 |
F81026 | caradoc-surgery | https://www.nhs.uk/services/gp-surgery/caradoc-surgery/F81026/ratings-and-reviews?currentpage=1 | Wonderful practice | 5 | Gad an accident hurting my shin badly they had no hesitation in getting me in to be seen and found I had an infection
The staff are wonderful cheerful and very helpful never had this with our last surgery so impressed thank you | September 2022 |
F81026 | caradoc-surgery | https://www.nhs.uk/services/gp-surgery/caradoc-surgery/F81026/ratings-and-reviews?currentpage=1 | Wonder practic | 5 | You can always see a Dr if needed I saw a Dr yesterday who was amazing caring and so helpful cannot praise this surgery enough after all the problem we endured at our old one so different caring polite helpful just wonderful all of the staff | July 2022 |
F81026 | caradoc-surgery | https://www.nhs.uk/services/gp-surgery/caradoc-surgery/F81026/ratings-and-reviews?currentpage=1 | Indifferent service | 2 | I attended in person as per their instructions for an appointment. I was told it was a Telephone Appointment. Despite showing their instructions information not related to anything "Medical" was placed on a personal medical record which was misleading. No appointment was met. The administration arm of Caradoc needs caution. | June 2022 |
F81026 | caradoc-surgery | https://www.nhs.uk/services/gp-surgery/caradoc-surgery/F81026/ratings-and-reviews?currentpage=1 | Great service | 5 | After a visit to the Caradoc practice today. I have once again received top notch service. Keep up the wonderful speedy service. | May 2022 |
F81681 | clacton-community-practices | https://www.nhs.uk/services/gp-surgery/clacton-community-practices/F81681/ratings-and-reviews?currentpage=1 | Still awaiting access code | 0 | Over a month now since the information was launch - everyone can have access to read their GP notes, test results, treatments and medication online.
Asked the practice for the code, and still being told no. | November 2023 |
F81681 | clacton-community-practices | https://www.nhs.uk/services/gp-surgery/clacton-community-practices/F81681/ratings-and-reviews?currentpage=1 | Rude doctor | 1 | I have had two appointments with the same male doctor one face to face who examined me made me feel like I was wasting his time reluctantly sent me for a X-ray because I had asked but insisted it would be a waste of time as nothing would show up on it I had the X-ray and surprise osteoarthritis
My next encounter with same doctor was over the phone after seeing nurse and explaining some day to day symptoms she said I should see doctor for help as it sounded like menopause problems anyway he took the phone consultation with me I started to explain some symptoms he interrupted cut me dead and said yes it’s
the menopause end of conversation no suggestion of any help made me feel like I was again wasting his time definitely felt like I shouldn’t bother him again just put up and shut up with my pain.
This surgery needs to stop these phone consultations and just give patients there face to face appointments back they are cutting corners and being payed for it not fair. | June 2023 |
F81681 | clacton-community-practices | https://www.nhs.uk/services/gp-surgery/clacton-community-practices/F81681/ratings-and-reviews?currentpage=1 | Great Service | 5 | Attended my yearly review been a year since last attended the practice and found that all the staff to be very professional and caring a credit to the practice | November 2022 |
F81681 | clacton-community-practices | https://www.nhs.uk/services/gp-surgery/clacton-community-practices/F81681/ratings-and-reviews?currentpage=1 | Good | 5 | I’m not happy with the fact that the blood pressure check is in the waiting area, it’s not private enough, rather embarrassing in fact although the staff were excellent, very seldom I have anything to complain about this this surgery. | October 2022 |
F81681 | clacton-community-practices | https://www.nhs.uk/services/gp-surgery/clacton-community-practices/F81681/ratings-and-reviews?currentpage=1 | Ok practice | 3 | Staff and always nice and are helpful, but I felt uncomfortable with using the blood pressure machine in the waiting room, it’s not private and is very embarrassing | October 2022 |
F81156 | ranworth-surgery | https://www.nhs.uk/services/gp-surgery/ranworth-surgery/F81156/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Excellent appointment as usual. Caring and informative session with treatment provided. My doctor knew my record and explained very clearly the details of the problem. Nothing was hurried and my nervousness was greatly reduced. | November 2023 |
F81156 | ranworth-surgery | https://www.nhs.uk/services/gp-surgery/ranworth-surgery/F81156/ratings-and-reviews?currentpage=1 | Amazed | 1 | Received an appointment after experiencing blood pressure symptoms, unable to explain symptoms due to time limit, prescribed vertigo medication without blood pressure being taken. Appointment lasted approximately 5 minutes. | August 2023 |
F81156 | ranworth-surgery | https://www.nhs.uk/services/gp-surgery/ranworth-surgery/F81156/ratings-and-reviews?currentpage=1 | Phone appointment | 2 | Phoned to see someone
Just after nine waited an hour could hardly breathe was told by an abrupt receptionist no appointments can't be seen I have only one lung
I then rang 111 and was told to go to hospital where I was admitted
Just a little bit of politeness would have been nice | June 2023 |
F81156 | ranworth-surgery | https://www.nhs.uk/services/gp-surgery/ranworth-surgery/F81156/ratings-and-reviews?currentpage=1 | Can't get through to make apointment | 1 | Been calling the surgery for half an hour an all I get I'd, "all lines are busy, try again later" website says Ranworth surgery are open from 8:00 am, been calling since then! Nothing. Not even a call back service. Absolutely terrible. | December 2022 |
F81156 | ranworth-surgery | https://www.nhs.uk/services/gp-surgery/ranworth-surgery/F81156/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | Put prescription into surgery and by the afternoon on the same day I got a text from chemist to say ready to collect. Excellent first class service.
Thank you | July 2022 |
F81156 | ranworth-surgery | https://www.nhs.uk/services/gp-surgery/ranworth-surgery/F81156/ratings-and-reviews?currentpage=1 | Very caring | 5 | I saw a nurse for swabs in July and they were absolutely fantastic. They made me feel so comfortable and at ease, and explained everything that would happen next so I left with no questions or doubt. My results came back really quickly. I’d love to thank the nurse I saw for making an uncomfortable appointment much more bearable. Thank you!! | July 2022 |
F81156 | ranworth-surgery | https://www.nhs.uk/services/gp-surgery/ranworth-surgery/F81156/ratings-and-reviews?currentpage=1 | Telephone Wait | 2 | The length of time waiting on the phone to get through to Reception or for Test Results is absolutely ridiculous. I have been in the surgery myself and seen staff ignoring the phone to finish their conversations with each other which is so unprofessional. For example, i have been on hold to the surgery for 34 minutes (being told i am number 4 in the queue the whole time!) just for test results. And i am still not through as they let it ring for so long. Something must be done about the telephone times. | April 2022 |
F81156 | ranworth-surgery | https://www.nhs.uk/services/gp-surgery/ranworth-surgery/F81156/ratings-and-reviews?currentpage=1 | Phone call about prescription | 2 | Was on hold for over hour in phone queue system when finally got to front of queue was o hold a further 20 mins waiting for someone to answer after which I finally gave up and went into surgery to sort out my prescription for me | February 2022 |
F81156 | ranworth-surgery | https://www.nhs.uk/services/gp-surgery/ranworth-surgery/F81156/ratings-and-reviews?currentpage=1 | Awful contact system and poor service | 1 | After making they made a mistake on the prescription and and ordered glucogel instead of injection needles into the chemists. Tried to call to sort the error and was told by automated system we were 15th in the queue, we were then on hold for over 2hrs and when we reached number one in the queue and they then hung up on us. The messaging system on the website they encourage you to use makes you tick a disclaimer that the matter isn’t urgent and they will reply in two working days | January 2022 |
D83006 | bildeston-health-centre | https://www.nhs.uk/services/gp-surgery/bildeston-health-centre/D83006/ratings-and-reviews?currentpage=1 | Absolutely exemplary practice | 5 | Just felt it important to record what a brilliant job the entire clinical, dispensary, reception, admin and support team do for their patients. this was especially true during the COVID pandemic, and continues today in the face of some extreme primary care challenges.
Brilliant job! | August 2022 |
D83001 | constable-country-rural-medical-practice | https://www.nhs.uk/services/gp-surgery/constable-country-rural-medical-practice/D83001/ratings-and-reviews?currentpage=1 | Caring Doctor and nurses | 5 | I contacted the surgery this morning and was given an appointment to see the doctor.During the appointment the doctor arranged an emergency ECG there and then .Brilliant service thank you all. | January 2023 |
D83001 | constable-country-rural-medical-practice | https://www.nhs.uk/services/gp-surgery/constable-country-rural-medical-practice/D83001/ratings-and-reviews?currentpage=1 | Good Clinician | 4 | I would like to belatedly thank the Clinician who at the end of July promptly diagnosed my shingles and quickly arranged for antiviral tablets to be prescribed. However I was not pleased that the Pharmacist at the Doctors Pharmacy two days previously looked at my rash and said it was nothing to worry about. He should have suggested that I make an appointment with the GP that day! | July 2022 |
D83037 | hadleigh-boxford-group-practice | https://www.nhs.uk/services/gp-surgery/hadleigh-boxford-group-practice/D83037/ratings-and-reviews?currentpage=1 | Exemplary service | 5 | Phoned on Friday 15th December, got an appointment at East Bergholt the following morning. Phoned the practice Monday morning for an X-ray appointment, got referral to Sudbury medical Centre and had an X-ray the same afternoon. What could be better! | December 2023 |
D83037 | hadleigh-boxford-group-practice | https://www.nhs.uk/services/gp-surgery/hadleigh-boxford-group-practice/D83037/ratings-and-reviews?currentpage=1 | Never had a bad experience | 5 | Just wanted to say thank you to all the staff at Hadleigh Health Centre. I don’t use your services very often, but when I have everyone I come into contact with, receptionists, nurses, care assistants and GP’s have been outstanding, pleasant and very helpful. They give an excellent service 10/10 | July 2023 |
D83037 | hadleigh-boxford-group-practice | https://www.nhs.uk/services/gp-surgery/hadleigh-boxford-group-practice/D83037/ratings-and-reviews?currentpage=1 | Great service and swift | 5 | Good gp tel review. Swift face to face appt with caring GP assessment and ECG and bloods with practice nurse .
Referral for scan and contact from them within 48hrs
Gp text for further F2F appt in April
Thankyou all you know who you are . Swift efficient and caring | March 2023 |
D83037 | hadleigh-boxford-group-practice | https://www.nhs.uk/services/gp-surgery/hadleigh-boxford-group-practice/D83037/ratings-and-reviews?currentpage=1 | Great e consultation | 5 | Great service, good advice from one of the doctors who had a lovey manner. Really easy to use thank you all very much | October 2022 |
D83037 | hadleigh-boxford-group-practice | https://www.nhs.uk/services/gp-surgery/hadleigh-boxford-group-practice/D83037/ratings-and-reviews?currentpage=1 | Superb Care & Service | 5 | I cannot praise this practice highly enough!
The staff are all excellent, from the reception staff, the admin team through to the clinical staff - nothing is too much trouble.
I have multiple issues & the care has been consistently outstanding, even throughout the pandemic.
To say 'thank you' seems inadequate - I am so lucky to live in Hadleigh & have this practice as my local health centre! | July 2022 |
D83037 | hadleigh-boxford-group-practice | https://www.nhs.uk/services/gp-surgery/hadleigh-boxford-group-practice/D83037/ratings-and-reviews?currentpage=1 | Speedy and accurate referral | 5 | I should like to pass on my thanks to the GP who saw me and for their speedy action in referring me to the Chest Clinic. I had a scan the following week and was seen by a Consultant. The investigation into the problem is being dealt with in a very timely manner. One can only wish for a GP who listens, deliberates and acts and my GP certainly did that.
I always find all the staff at the practice to be courteous under sometimes difficlut circumstances.
Thank you. | May 2022 |
D83037 | hadleigh-boxford-group-practice | https://www.nhs.uk/services/gp-surgery/hadleigh-boxford-group-practice/D83037/ratings-and-reviews?currentpage=1 | Simply THE BEST | 5 | Having been a patient with this practice for a few years I am constantly surprised at how proffessional, empathic and happily caring all the people are who work there. From the receptionists, nurses, doctors, all the extra luxuries of the upstairs clinics everyone working together throughout this difficult and challenging time helping me to regain my good health. Also all the people behind the scenes that keep everything running smoothly and impeccably clean. The link between Ipswich Hospital, all the facilities offered and how fortunate we are to have the luxury of an excellent pharmacy next door. A huge big THANK YOU for looking after me and my health issues that have been quite challenging. Counting myself one of the luckiest people to be living in Hadleigh and still here! | January 2022 |
D83017 | needham-market-country-practice | https://www.nhs.uk/services/gp-surgery/needham-market-country-practice/D83017/ratings-and-reviews?currentpage=1 | Excellent and swift response | 5 | I had not had reason to consult my GP for a long time and having sadly seen some negative reviews etc, I wondered, bearing in mind the understaffing that the practice needs to contend with, what my experience would be. Well, it was wonderful - I successfully accessed econsult on the 2nd time of trying, I received a text within a couple of hours to expect a call and then was phoned by my GP the same day. The GP took time to listen and explore treatment. All very impressive - especially given how busy they are! A big thank you! | June 2023 |
D83017 | needham-market-country-practice | https://www.nhs.uk/services/gp-surgery/needham-market-country-practice/D83017/ratings-and-reviews?currentpage=1 | My experiences of health anxiety and GP support | 0 | My Nan passed away in October 2022 from aggressive brain tumours. In early 2023 I started experiencing high level anxiety, at the time it was not relating to anything specific, however, it then developed into health related anxiety - more specifically fears around cancer and tumours.
I was incredibly scared, thought I was going to die and didn't know where to turn. I had been to the GP a couple of times prior and had been given support on how to manage it. However, I attended an out of hours GP Streaming service who provided me with more support.
The next day I contacted the GP again as I was really struggling, the anxiety was debilitating. The GP called me and asked me a lot of questions and then asked if I could go in a see her later that day.
That appointment with the GP was life changing - she was incredible, listened to me, understood me and what I was going through and provided me with huge support to get better.
The GP prescribed me some medication to calm me down and relax me and then worked with me on a weekly basis to support my anxiety and adjust my medication when needed.
The GP remained in contact with me for over a month and provided me with continuous care (something which is so rare nowadays). I am now a few months out of the worst bout of anxiety I have ever experienced and I put so much of it down to how amazing my GP was.
I am so incredibly grateful for what she did for me. | April 2023 |
D83017 | needham-market-country-practice | https://www.nhs.uk/services/gp-surgery/needham-market-country-practice/D83017/ratings-and-reviews?currentpage=1 | The NHS is open - but not in Needham market | 1 | I find it saddening and frustrating that the message is constantly being pushed that “our nhs is open” . This does not seem to apply to Needham County practice who seem resilient at doing the opposite and keeping patients out . If you phone you get told to hang up unless it’s an emergency, if you try E consult as advised it’s always closed. I twice tried to ask for help at reception and although the reception staff were polite and nice the message was they were unable to help . This is not a short term problem and if it relates to staffing shortages surely they need a triage system that simply is just no phone 111 if you are worried. 111 is not suitable for everything- sometimes you just need to see or even speak to a doctor and even being able to schedule that in would be help. This must be the 7 or 8th time I have tried for the same reason. | March 2023 |
D83017 | needham-market-country-practice | https://www.nhs.uk/services/gp-surgery/needham-market-country-practice/D83017/ratings-and-reviews?currentpage=1 | A great practice but run off their feet! | 5 | My wife who has Multiple Sclerosis was having symptoms which did not seem related, within two weeks she had a blood test, two weeks later a scan. The diagnosis was made, medication was provided all other things were eliminated thank goodness. The pharmacy are always helpful and I can’t thank them enough for the work they do, they always seem to be run off their feet.
I can’t understand all the negativity you read on Neighbourhood web sites. I honestly believe if treat people (no matter who they are) the same way you would want to be treated then you can’t go wrong. I know it’s a pain having to wait in a call queue so if it’s a long one put the phone. down and try a bit later, people seem to want everything now, they just can’t wait. If it’s urgent or serious then ring 111, take a ride to A&E or dial 999 I review as I fine and I find them to be excellent. | November 2022 |
D83017 | needham-market-country-practice | https://www.nhs.uk/services/gp-surgery/needham-market-country-practice/D83017/ratings-and-reviews?currentpage=1 | Polite, thorough & understanding | 5 | I moved to the area about two and half years ago. I couldn’t fault my previous practice. It’s not until now that I have felt the need to contact the centre. I totally understand the stress & pressures that the NHS has been under in those two and half years with some bad press. I simply expressed my thanks to all of the staff at Needham Market Medical Centre.
As for the service that I received I could not fault it at all. It left me feeling confident in any future contact that I may have to undertake. The Reception staff, first point of contact, and in my opinion the most important point of contact were outstanding, polite & understanding. From there the service I have found has been excellent. Thank you for your service. Keep it up. | August 2022 |
D83017 | needham-market-country-practice | https://www.nhs.uk/services/gp-surgery/needham-market-country-practice/D83017/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | I have used this practice when my local Claydon practice closed without notice. They took us on straight away and I have used the practice for a variety of reasons over the last year. Each time, the staff have been caring and really well organised, making my treatments or advice quick to access. The staff have always been lovely and I always feel respected each time I call or visit. The online consultation service is also really good so that you don’t have to hang onto the phone line. The staff have always gotten to me quickly and I feel very lucky to be under this surgery. Would definitely recommend to anyone! | June 2022 |
D83017 | needham-market-country-practice | https://www.nhs.uk/services/gp-surgery/needham-market-country-practice/D83017/ratings-and-reviews?currentpage=1 | Satisfied Patient | 5 | I moved to the area 2 years ago from Derbyshire, where we used an excellent doctors surgery. When l looked at the reviews for Needham Market practice l was concerned. Although l wasn’t overly impressed to start with, that soon changed. I have always found the reception team & nurses to be excellent, not always the case with the doctor, until recently.
I would like to thank the reception team at the practice for being helpful & understanding in the recent months when l’ve needed help & advice.
A huge thank you to one member of the team - at a time when l was stressed out about my husband’s health, she was extremely caring & understanding. l had to phone in 3 times on the same morning due to the duty doctor cancelling or moving an appointment she had booked for me that day twice. She was as frustrated as l was about the appointment being moved, she ensured that l had an appointment to speak to a doctor on that day. The doctor who called me was a locum, who put my mind at ease by taking time to answer my questions - shame she isn’t a permanent doctor at the practice.
As my original doctor has retired l now have a new doctor. I’ve spoke to him on a couple of occasions & find him to be absolutely lovely, definitely a welcome breath of fresh air to the practice. | March 2022 |
D83017 | needham-market-country-practice | https://www.nhs.uk/services/gp-surgery/needham-market-country-practice/D83017/ratings-and-reviews?currentpage=1 | trying to get a GP repeat prescription | 1 | tried to use e consult as instructed, not working says 'your practice is not currently accepting e-consult , although it is with the opening times, phone reception, put in queue for 15 mins only to be told I will have to wait until tomorrow when e-consult will be working again, tried again today by e-consult, still not working. This is the second time I have had cause to use this surgery, the fist time I was told to give urine samples to start with, for possible prostate problem,if they were clear they would contact me and do further test, they never even got back to me with the test results. | March 2022 |
D83017 | needham-market-country-practice | https://www.nhs.uk/services/gp-surgery/needham-market-country-practice/D83017/ratings-and-reviews?currentpage=1 | caring and kind | 5 | caring and kind service from the receptionist who answered the phone within 3 minutes all the way through to the Paramedic and GP I saw | January 2022 |
D83020 | the-holbrook-and-shotley-practice | https://www.nhs.uk/services/gp-surgery/the-holbrook-and-shotley-practice/D83020/ratings-and-reviews?currentpage=1 | Great doctor poor surgery | 2 | I agree with most reviews. Holbrook surgery is becoming unfit for purpose. Don't think it's so much the surgeries fault as it's nationwide and that can only come from the government. They think they're taking some pressure off the NHS by not having appointment's like they used to. You have so many people phoning at 8am and 1pm it's just not possible to fit every one in. What tends to happen is most elderly people give up and that causes more problems for the NHS. I attended surgery today because they had problems phoning yesterday. The doctor was very efficient and great. Booking a simple blood test was told about 3 weeks at Holbrook or 1 week at shotley. The surgery only had 2 people in it and not a lot of activity. Is the problem short staffing and nearly everything has to go to shotley | November 2023 |
D83020 | the-holbrook-and-shotley-practice | https://www.nhs.uk/services/gp-surgery/the-holbrook-and-shotley-practice/D83020/ratings-and-reviews?currentpage=1 | Plunged into the dark ages! | 1 | Shotley and Holbrook surgery seem to have left the modern world. I feel so sorry for the staff who are trying to defend the indefensible. This is a GP surgery that I’ve been a patient of for 30years, it was modern and forward thinking, online booking was easy, appointments were available, staff always helpful, the GPs consistent and excellent. Concerns started when prescriptions kept going to the wrong location, despite always asking on the online booking for Holbrook, inevitably they went to Shotley. Then I needed to see a doctor as a recent new HRT prescription was making me feel poorly. I work full time, calling at 8am to sit in the phone for 20minutes then be told no appointments, call back at 1pm and for the same to happen… day 2 repeat, when asking why appointment couldn’t be made in the afternoon they just said no, call back at 1pm, I explained I was working and had a meeting so that wouldn’t be possible. I asked if I could just get a different HRT prescription, but told no not without talking to GP. I can’t use the online form to contact as doesn’t seem to work for this GP surgery from the NHS App. I’ve recently seen over 30 comments in a local community Facebook comment about how poor the service at Holbrook and Shotley surgery is. Covid cannot be an excuse for such poor service anymore, the approach does not live up to NHS values and certainly does not put patients first. It also is so inefficient, staff are no doubt getting lots of frustrated and angry patients to deal with which is also unnecessary, it’s a surgery that is being very poorly run and I feel this needs to be investigated urgently. | May 2023 |
D83060 | hardwicke-house-group-practice | https://www.nhs.uk/services/gp-surgery/hardwicke-house-group-practice/D83060/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Busy Monday morning, 60th in the telephone
Queue. Persevered, and finally spoke to a very polite receptionist. No appts available but suggested a GP would ring back at some point.
Within 15minutes a GP rang me back. I asked the GP if my husband could also be seen as well as we both felt unwell. After joking that the surgery policy wasn’t buy one get one free we were told to come to the surgery. Within half hour we were both seen by the GP who requested that we both attend hospital for further assessment.
We were diagnosed with viral pneumonia and are now back at home.
People complain about waiting times and how difficult it is to see a GP , certainly not our experience today.
Thankyou for an excellent service . | November 2023 |
D83060 | hardwicke-house-group-practice | https://www.nhs.uk/services/gp-surgery/hardwicke-house-group-practice/D83060/ratings-and-reviews?currentpage=1 | Pharmacy | 3 | I normally order my repeat prescription items via the NHS app but they suddenly disappeared without warning. I rang the practice pharmacy (yesterday) and was told the last issue had run out (whatever that means) and she would send a request to the doctor for approval which would be done that day. As the items still do not appear on the app this morning I rang again and was told the prescription had been sent to my local pharmacy and would be automatically sent each month for three months, after which I would have to ring the pharmacy and ask all over again for it to be renewed. Apparently I should have received a message informing me of this change. I advised I had not received a message to which the reply was just “Oh” - no apology or concern. I requested be put back on the original system so I could simply order my medication via the NHS app and was told a message would be sent to request that. I asked if I could have confirmation that it had been done and was told that would take two weeks as the pharmacist was on holiday. I asked if anyone was covering this absence and was told, no as both the pharmacists were on holiday. I have no alternative but to be patient. I am not a shadowy, absent patient. I am seen regularly at the practice for diabetes monitoring so I do not see why this reinstatement of my original method of prescription request cannot be a simple administrative change performed promptly by one of the managers, instead of dragging it out and probably necessitating further requests if previous experience is anything to judge by. I have had to call pharmacy a few times on behalf of my partner about changes to his prescription items after recent surgery. The standard initial response is to advise that a message has been sent passing on the request. I have always had to chase this up, on one occasion the pharmacy manager intervened to chase up the request with the doctor and subsequently called my partner to explain that there gad been a mix-up with messages (not the first time this had been offered as an explanation for a delay in processing a prescription). It shouldn’t be a struggle to get necessary medication flowing smoothly. I am not impressed with the pharmacy or the somewhat bland and uncaring attitude of the staff who deal with telephone queries abd simply parrot the phrase that a message has been sent. | August 2023 |
D83060 | hardwicke-house-group-practice | https://www.nhs.uk/services/gp-surgery/hardwicke-house-group-practice/D83060/ratings-and-reviews?currentpage=1 | Excellent treatment | 5 | My husband has several health conditions and we changed from the surgery we had been with for 52 years. From the receptionists,pharmacists, nurses and the Doctors we have had the best care and found everyone to be helpful and emphatic. Cannot praise them enough. They do sometimes take a while to answer the phone but this is because they are busy and happens in most surgeries nowadays so we accept that but when they do they are helpful, sympathetic and ensure they do everything they can to help you. The doctors are kind and listen to you and never rush you out the door. All round a good experience. | October 2022 |
D83060 | hardwicke-house-group-practice | https://www.nhs.uk/services/gp-surgery/hardwicke-house-group-practice/D83060/ratings-and-reviews?currentpage=1 | Terrible practice | 1 | I tired for 2 days to get an appointment , for an ongoing condition , I felt really unwell . Told to ring at 8 o'clock, tried 15 times to call , got told sorry all receptionists are busy , we can't answer your call , and got cut off 15 times !! When I finally got through , I wa stold sorry no appointments left . This has happened so many times , when I said in a tearful voice , well what am I supposed to do , I need to see a doctor , I got accused of abusing the receptionist , I told her I'm not abusing you I am asking how I am supposed to see a doctor , she told me to get to the surgery at 8 o'clock the next morning , when I said I had to work that day, she said " well you can't be that bad then " and cut me off! It is impossible to see a doctor at this surgery ! I have had to go to Colchester hospital twice because I could not get an appointment at this surgery , both times the doctors at the hospital were absolutely livid when I said I cannot get through to the surgery let alone get an appointment , I am disgusted with my treatment , when my partner and I have been with this surgery for 10 years , and have hardly ever used it , because we try to deal with things rather than bother a doctor ! | October 2022 |
D83060 | hardwicke-house-group-practice | https://www.nhs.uk/services/gp-surgery/hardwicke-house-group-practice/D83060/ratings-and-reviews?currentpage=1 | Treatment | 5 | I cannot fault the care and treatment that I received from this practice.
My GP was prompt in referring me to WSH - where my treatment was superb.
But I would particularly like to thank the practice nurses who dealt with my leg injury. They were unfailingly skilful, caring, and cheerful despite the very obvious pressures they were under.
In total the treatment I received could not have been better. | October 2022 |
D83060 | hardwicke-house-group-practice | https://www.nhs.uk/services/gp-surgery/hardwicke-house-group-practice/D83060/ratings-and-reviews?currentpage=1 | Telephone appointments are still a nightmare | 2 | Appointment system is awfull
Ring at 8am just to get told no appointments left today ring tomorrow.
The doctors do seem nice when you get to see them .
but the reception staff seem to think they are trained medical staff who can decide if you are ill enough to see a doctor and always ask why you want to see the doctor ..patient confidentiality is awfull .
Last time I had to speak to doctor via a phone call .
my Priscriptions always get lost on the way to the chemists.
Blood test appointments take 4 weeks to get from the nearby health centre.
Parking is awfull when busy round the back of the surgery.
Since covid this surgery has gone down a lot | October 2022 |
D83075 | siam-surgery | https://www.nhs.uk/services/gp-surgery/siam-surgery/D83075/ratings-and-reviews?currentpage=1 | Good | 5 | The staff are generally helpful, and will do the best the can to get you a oppointment to see someone.
The take care to make sure you have the individual care if you need it | May 2022 |
D83075 | siam-surgery | https://www.nhs.uk/services/gp-surgery/siam-surgery/D83075/ratings-and-reviews?currentpage=1 | Ostracised for not wearing a face covering | 1 | I was ostracised and made to sit outside the waiting area like a misbehaving dog for not wearing a face covering.
I was abruptly told to wear a mask before I entered (not asked or recommend to). The guidance to wear a face covering in a healthcare setting was officially withdrawn on the official government website 4 days ago yet I am still being challenged and questioned. I really can’t express how infuriated I am with the way I was made to feel. | March 2022 |
F81021 | great-bentley-surgery | https://www.nhs.uk/services/gp-surgery/great-bentley-surgery/F81021/ratings-and-reviews?currentpage=1 | Excellent and helpful. | 5 | I love this practice. We literally haven’t ever had an issue! My son has some complex medical needs and we are always able to get an appointment for him same day. I have also been seen same day for other medical issues, and they have been always on the ball with any communication from the hospital. Thank you for being brilliant to all the staff. They treat me with respect, and listen to me during appointments. | November 2023 |
F81021 | great-bentley-surgery | https://www.nhs.uk/services/gp-surgery/great-bentley-surgery/F81021/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I am so impressed by this practice. Receptionists are friendly and helpful. The doctors I have seen are friendly, patient, and extremely thorough. | November 2023 |
F81021 | great-bentley-surgery | https://www.nhs.uk/services/gp-surgery/great-bentley-surgery/F81021/ratings-and-reviews?currentpage=1 | None Better for Service | 5 | From the warm welcome at reception, timely appointments, professional and capable behavior by all staff, to follow-ups and feedback, there is none better than Great Bentley surgery.
As in most aspects of life, it comes down to the efforts of individuals and good systems, which make the difference. I have found that everyone at the practice, from reception to doctors and the nursing staff, all are well motivated, good at what they do and sincere.
It gives me great confidence that my health care is in such capable hands. Well done, and thank you. | June 2023 |
F81021 | great-bentley-surgery | https://www.nhs.uk/services/gp-surgery/great-bentley-surgery/F81021/ratings-and-reviews?currentpage=1 | Great practice | 5 | What an amazing service I attended my ultra sound appointment at 12 20 in colchester within 2 hours the surgery had contacted me with results Amazing Thank you so much | November 2022 |
F81021 | great-bentley-surgery | https://www.nhs.uk/services/gp-surgery/great-bentley-surgery/F81021/ratings-and-reviews?currentpage=1 | Great Practice | 4 | Thank you to all receptionists who have gone above and beyond this week to help me one in particular not allowed to name but if I say 6.30 friday evening she will Know how much I appreciated her and the doctors help thank you kindness costs nothing and is always remembered so thank you. | October 2022 |
F81021 | great-bentley-surgery | https://www.nhs.uk/services/gp-surgery/great-bentley-surgery/F81021/ratings-and-reviews?currentpage=1 | Excellent service and practice | 5 | Reception so polite and answered my call on a Monday morning within 1 minute or less. Triaged by nurse practitioner by phone call 10 mins later and offered an appointment within half an hour. Seen with 1 minute of arrival at surgery given excellent care from diagnosis to treatment and prescription sent to local pharmacy for treatment . Pharmacy on the green efficient with dispensing medication .Excellent service all round | September 2022 |
F81021 | great-bentley-surgery | https://www.nhs.uk/services/gp-surgery/great-bentley-surgery/F81021/ratings-and-reviews?currentpage=1 | Caring practice | 5 | This surgery is excellent the receptionists are very helpful the doctors are brilliant I’m pleased I belong to this surgery | August 2022 |
F81021 | great-bentley-surgery | https://www.nhs.uk/services/gp-surgery/great-bentley-surgery/F81021/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Cannot thank the service provided by the surgery. Was placed on a triage system and contacted within a reasonable time. An appointment was made that day and the necessary tests carried out by both Doctor and nurse. Friendly, understanding, helpful and made you feel calm, nothing was too much trouble. Would highly recommend using Hollie's surgery, reception staff, doctors and Nurses there to help and put your mind at rest, glad we moved into the catchment area. | March 2022 |
F81019 | mayflower-medical-centre | https://www.nhs.uk/services/gp-surgery/mayflower-medical-centre/F81019/ratings-and-reviews?currentpage=1 | Never an appointment! | 1 | This surgery has become a joke. There is never an appointment and you are never able to see your doctor anymore. If you are lucky you may get a slot to see a nurse. However the waiting room is always empty! Which tells me there are either appointments available or capacity for more! Just this week two times I have been made to go to the urgent treatment centre 14 miles away. Now if I didn’t drive that wouldn’t be possible! Very expensive trip for a chest infection. The service has become poor and it’s more of a call centre now than a doctors surgery! No wonder why partners are leaving! | December 2023 |
F81019 | mayflower-medical-centre | https://www.nhs.uk/services/gp-surgery/mayflower-medical-centre/F81019/ratings-and-reviews?currentpage=1 | No words to describe such incompetence. | 1 | Referred for a Scan in December by one of the Doctors phoned on January 2nd for results. Husband does not do computers so has to phone for results. No number to press for results which is very discriminatory towards the elderly who do not do computers.Husband pressed number 3 secretaries she took details and said will transfer you to reception who will give you your results. When she did on came a man’s voice saying I was 28 in the queue so gave up at that point. Why could the secretary not have given out his results to him? They are always moaning about the work load they have in reception we’ll surely common sense for patients that do not do computers allow another number for them to press to get their results instead of referring them back to reception which cannot cope as it is with calls. Somebody is needed to be able to run this place properly which clearly is not the case at present and patients are suffering for lack of decent management.
instead of referring them back to reception which is very over loaded and cannot cope as it is. | December 2023 |