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E83621 | brunswick-park-medical-practice | https://www.nhs.uk/services/gp-surgery/brunswick-park-medical-practice/E83621/ratings-and-reviews?currentpage=1 | Superb Response | 5 | Some potentially troubling symptoms following recent heart surgery.
The GP assigned was extremely understanding and diligent in investigating and considering all the potential causes. She was reassuring and provided sensible options for applying the precautionary principle in case a bacterial infection was involved.
I felt both reassured and supported in being given options depending on whether symptoms improved or worsened.
Could not recommend more highly.
Exemplary GP service. | October 2023 |
E83621 | brunswick-park-medical-practice | https://www.nhs.uk/services/gp-surgery/brunswick-park-medical-practice/E83621/ratings-and-reviews?currentpage=1 | Fabulous Staff | 5 | The staff at Brunswick are really helpful
I have for my family made several calls about different things, and the staff have always gone out of there way to help
I always have a positive attitude with them and never get frustrated or angry. They are doing there jobs to the best of there ability in stressful NHS conditions
If every patient was patient and kind everyone would have a same outcome I have and I know that that isn’t the case
Rudeness get you now where | October 2023 |
E83621 | brunswick-park-medical-practice | https://www.nhs.uk/services/gp-surgery/brunswick-park-medical-practice/E83621/ratings-and-reviews?currentpage=1 | Great band caring | 5 | I had to make an emergency appointment following a week’s diarrhea and bad abdominal pain . The doctor I had seen took more time and care I have seen and experienced in many many years . She really took time to investigate and even rang my surgeon following an endoscopy to exclude any post procedure problems . I felt in very good hands and after recommending to go straight to A & E which I did, the pain was seen to immediately after receiving various intravenous drips. I felt like a new person in the morning again.
Generally when I call in , there is always a friendly voice on the other site of the phone . I now changed my surgery 3 x within a year but confident, I have found the perfect surgery practice for me . | September 2023 |
E83621 | brunswick-park-medical-practice | https://www.nhs.uk/services/gp-surgery/brunswick-park-medical-practice/E83621/ratings-and-reviews?currentpage=1 | Absolute joke of a practice | 1 | This practice has been the worse ever practice I have ever signed up for. I sent an image of my acne as requested and they never even called me back until I called them two days later when the doctor should have called me, this is not patient centered care at all. When I then got my antibiotics, the dose is incorrect. I’ve called again and then it took me ages to even clarify if the dose is correct | August 2023 |
E83621 | brunswick-park-medical-practice | https://www.nhs.uk/services/gp-surgery/brunswick-park-medical-practice/E83621/ratings-and-reviews?currentpage=1 | Impressed | 5 | I must say that I’m very impressed with the appointment system at the practice - submitted econsult and had response promptly and appt the same same. All we hear is GP appts difficult to get but I can honestly say on multiple occasions the econsults for my family have been dealt with very promptly and efficiently. Always feel doctors are thorough and caring. I’ve been with the practice fir many years and very happy with the whole service. | August 2023 |
E83621 | brunswick-park-medical-practice | https://www.nhs.uk/services/gp-surgery/brunswick-park-medical-practice/E83621/ratings-and-reviews?currentpage=1 | An understanding and empathetic practice | 5 | I felt completely listened to and understood by my GP who offered non judgemental support and practical action when I shared my mental health worries. Thank you. | May 2023 |
E83621 | brunswick-park-medical-practice | https://www.nhs.uk/services/gp-surgery/brunswick-park-medical-practice/E83621/ratings-and-reviews?currentpage=1 | Professional & friendly practice | 5 | staff of brunswick park medical practice (the practice) are always ready to help, efficient and nice. i needed an urgent change of gp from my previous one to the practice. they listened with heart to my wife's explanation and did the registration on urgent basis. i could then be discharged home fast. thank you! they are lovely angels who should be treated with respect and smilies! | May 2023 |
E83034 | colney-hatch-lane-surgery | https://www.nhs.uk/services/gp-surgery/colney-hatch-lane-surgery/E83034/ratings-and-reviews?currentpage=1 | I had a phone appointment - and no one called me | 2 | I had a phone appointment with the clinical pharmacist - and they failed to call me. I had to go in and try to solve it. Reception apologised and promised to look into it. I am still waiting, 24hrs later and don't hold much hope of them calling back to me. Few months earlier, I was given a phone appointment by the same person in charge of triage for something that only a face-to-face appointment can deal with. Things have gone downhill since triage and this person in charge of it took over, sadly. | January 2024 |
E83034 | colney-hatch-lane-surgery | https://www.nhs.uk/services/gp-surgery/colney-hatch-lane-surgery/E83034/ratings-and-reviews?currentpage=1 | worst practice in muswell hill | 1 | Has to be the worst GP in muswell hill, you have more chances to talk with an wall and have a better conversation then with the staff over there, no communication skills at all, even an 12 years old child can do a better job, booking system and to see the GP, you have more chances to study medicine and become a doctor and treat yourself then having to see the doctor over there, took me 6 months to see the doctor so he can tell me to I need to take paracetamol, rubbish, don't ever go there, they need to close it, waste of money | July 2023 |
E83034 | colney-hatch-lane-surgery | https://www.nhs.uk/services/gp-surgery/colney-hatch-lane-surgery/E83034/ratings-and-reviews?currentpage=1 | Unable to book an appointment | 2 | When calling you are advised via a message to use an online form. The form it is not obvious when on their website, but I did work out it must be the one labelled 'AccuRx Patient Triage'. I have tried to used it since yesterday lunch time at various times, but being advised that I am 'Outside of core hours'. If you go the section 'Book an Appointment' it mentioned the NHS App or Patient Access but you are no longer able to book via those (I tried). From past experience the receptionists are unfriendly. A very frustrating experience, I don't know what to do. | June 2023 |
E83034 | colney-hatch-lane-surgery | https://www.nhs.uk/services/gp-surgery/colney-hatch-lane-surgery/E83034/ratings-and-reviews?currentpage=1 | Worst practice | 1 | the worst practice I have been registered with in a while.
the phone line are never open. They have an online service for booking appointments which is a joke, as it is never functioning.
If you manage to get through to them, the receptionists will not ever provide you with a solution.
Total waste of the time it took me to register and try to book appointments. | January 2023 |
E83034 | colney-hatch-lane-surgery | https://www.nhs.uk/services/gp-surgery/colney-hatch-lane-surgery/E83034/ratings-and-reviews?currentpage=1 | Does anyone answer the phone? | 1 | Unable to get an appointment…ever!! Don’t even bother signing up to this doctors. You will be on hold for an hour then it just cuts you off. Worst experience. | October 2022 |
E83613 | east-barnet-health-centre | https://www.nhs.uk/services/gp-surgery/east-barnet-health-centre/E83613/ratings-and-reviews?currentpage=1 | A great example of the Health Service. | 5 | I visited a G P here today and it was a great experience - including the receptionist who originally took my call. The G P was very thorough and took time to ask questions examine me and made a number of very practical suggestions and not reaching for the prescription pad . Offered a possible choice of treatment including a non-medicine approach. Invited me to return in 1 month so as to run a follow-up review. All very impressive and shows the Health Service at its very best. Thank you. | December 2023 |
E83613 | east-barnet-health-centre | https://www.nhs.uk/services/gp-surgery/east-barnet-health-centre/E83613/ratings-and-reviews?currentpage=1 | Average | 3 | Was a great practice before Covid. Difficult to make appointments but once made my experience with the Doctor was very good | December 2023 |
E83613 | east-barnet-health-centre | https://www.nhs.uk/services/gp-surgery/east-barnet-health-centre/E83613/ratings-and-reviews?currentpage=1 | Good practice | 4 | I was surprised to get an appointment for this evening on calling this morning. The doctor was very amiable and listened very intently. | December 2023 |
E83613 | east-barnet-health-centre | https://www.nhs.uk/services/gp-surgery/east-barnet-health-centre/E83613/ratings-and-reviews?currentpage=1 | Reassurance galore | 5 | Under extreme pressure from wife and sons I sought advice regarding a facial growth. I was treated with great courtesy and proper care and left stepping lighter. Thank you. | December 2023 |
E83613 | east-barnet-health-centre | https://www.nhs.uk/services/gp-surgery/east-barnet-health-centre/E83613/ratings-and-reviews?currentpage=1 | Great GP Practice | 5 | I am very happy with East Barnet health centre. I have been with them for 12 years and i never had any issues. I always get an appointment when i need it. The staff is helpful and professional | December 2023 |
E83613 | east-barnet-health-centre | https://www.nhs.uk/services/gp-surgery/east-barnet-health-centre/E83613/ratings-and-reviews?currentpage=1 | Good doctors, just overstretched | 4 | All the doctors I have seen here have been helpful and doing the best they can. They have been overstretched as everyone knows, however, they have taken the time to give me the best advice and refer me to other services. They do need more reception staff though, they have been friendly too most times. | December 2023 |
E83613 | east-barnet-health-centre | https://www.nhs.uk/services/gp-surgery/east-barnet-health-centre/E83613/ratings-and-reviews?currentpage=1 | Can't make an appointment | 3 | I understand how difficult the reception job is. I tried calling @ 8.01 all appointments were gone.
A suggestion why such a long answer phone pre message before u can press an option. ?? This is not a complaint I feel for the staff but does not help me. Any suggestions? Or a call would be great.
Kind Regards
Sharon Sugar | November 2023 |
E83613 | east-barnet-health-centre | https://www.nhs.uk/services/gp-surgery/east-barnet-health-centre/E83613/ratings-and-reviews?currentpage=1 | Poor practice | 1 | I am really annoyed by the practice poor booking system via econsult. I have tried on several occasions to book. I leave all the work sit infront of the computer at 7:45 and keep trying to book. Till 7:59 the message says you can book at 8:00. Once it ticks 8:00 the message automatically says ‘you can book the next day at 8:00’. It is unbelievable. How can it be filled in no time? Trust me it is not my first experience. Every time it is the same. Unfortunately I have shelled out lot of money on private gps now. I would appreciate if the manager can come back to me with the number patients that they are seeing on daily basis booked through econsult. I am sure they should be able to do it as I have the right to know it, as long as I am not asking for personal details.
Even if I try calling practice sharp at 8 am for morning apps and at 2 pm for pm apps - no appointment will be available.
It’s shocking but I have never managed to see a GP from this practice till now.
I would never ever recommend this practice as one will never see a gp once registered. They will have to call 111/ 999 and not gp for whatever problems they have. | November 2023 |
E83613 | east-barnet-health-centre | https://www.nhs.uk/services/gp-surgery/east-barnet-health-centre/E83613/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I accidentally ran out of meds. I was expecting the prescriptions clerk to say it was my own silly fault and that she couldn’t help. Instead she couldn’t have been more sympathetic and helpful. She issued a strip to tide me over and also made sure that that strip would not be subtracted from my next renewal. This practice obviously has an ethos of being as helpful as possible. And I’ve noticed this in the medical staff as well. You’re doing a great job, thanks and keep it up. | October 2023 |
E83613 | east-barnet-health-centre | https://www.nhs.uk/services/gp-surgery/east-barnet-health-centre/E83613/ratings-and-reviews?currentpage=1 | Urgent not urgent | 2 | Was sent an urgent message from surgery at 7, which caused immediate alarm. When opened it was only to tell me my appointment was cancelled. This was clearly not a message requiring my immediate attention, particularly since the surgery doesn't open until 8. I was asked to call rearrange, since the cancellation was not caused by me, the onus is on the surgery to call me. Zero complaint about the GP when seen.
These reviews should allow separate commentary regarding the medical & admin staff because the care of
patients needs do not always match. | October 2023 |
E83045 | friern-barnet-medical-centre | https://www.nhs.uk/services/gp-surgery/friern-barnet-medical-centre/E83045/ratings-and-reviews?currentpage=1 | Incredible Practise | 5 | I have been with this practise for several years. I have a chronic illness and they have always supported me with this, and it’s knock on effects. The doctors are extremely thorough and have a patient and caring manner. I didn’t think I could appreciate and respect this doctors surgery more than I did, until I recently had a child. Their care throughout my child’s episodes of being unwell has been absolutely phenomenal. They are outstanding with the level of care that they provide- I feel very lucky that my child and I are able to come to this practise and be under the care of such incredible, caring doctors. I would highly recommend any of the doctors or nurses here. | October 2023 |
E83045 | friern-barnet-medical-centre | https://www.nhs.uk/services/gp-surgery/friern-barnet-medical-centre/E83045/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I called this morning and within half hour my GP had called me and arranged a face to face appointment a couple of hours later.
The consultation was all that I could wish for.
My GP is extremely competent and experienced and as always, showed me great warmth and support.
All in all, I couldn't wish for better. | October 2023 |
E83045 | friern-barnet-medical-centre | https://www.nhs.uk/services/gp-surgery/friern-barnet-medical-centre/E83045/ratings-and-reviews?currentpage=1 | Brilliant service | 5 | All of the Doctors' and the reception staff are extremely professional and extremely kind and understanding
The doctor remembered to ask about my Mother's birthday celebration which I though was very caring bearing in mind he hie is seeing many patients each day
I feel that my 90 year old mother is genuinely well cared for at this practise | October 2023 |
E83045 | friern-barnet-medical-centre | https://www.nhs.uk/services/gp-surgery/friern-barnet-medical-centre/E83045/ratings-and-reviews?currentpage=1 | Very good practice | 5 | I called the practice to make an appointment, but when I told the receptionist that the reason for my call was heart issues, she told me that the doctor will call me within 2 hours. And the doctor did call. After discussing my symptoms with her, I was given the same day appointment.
The doctor was very professional, knowledgeable, and caring. We discussed everything in detail. After that she organised relevant tests.
It's a striking difference from my previous GP practice. | July 2023 |
E83045 | friern-barnet-medical-centre | https://www.nhs.uk/services/gp-surgery/friern-barnet-medical-centre/E83045/ratings-and-reviews?currentpage=1 | Can’t thank them enough | 5 | I can always rely on Friern Barnet Medical Centre to help me when I am in need. They always respond very quickly and professional and the most important thing is that they care about their patience. Can’t want more from a GP practice. | June 2023 |
E83045 | friern-barnet-medical-centre | https://www.nhs.uk/services/gp-surgery/friern-barnet-medical-centre/E83045/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I am very happy with the service and the staff are very friendly.. called up in the morning and managed to get an appointment on the same day, doctors are really good and the doctor that saw me, listen to me and sent me for the relevant tests.. I am very happy and thank you.. | June 2023 |
E83045 | friern-barnet-medical-centre | https://www.nhs.uk/services/gp-surgery/friern-barnet-medical-centre/E83045/ratings-and-reviews?currentpage=1 | register GP | 3 | I moved in Friern Barnet, searched the nearest gp practice, I found this clinic is very close and lovely. Then checked the web page to register, it says taking new patients and accepting just the neighbourhood. We are in the neighbourhood that's fine. And followed up the procedure, download and print the form, fill up, prepare the documents and physically come to the medical clinic with photo id. That's Ok I did all and went there.
I just was told there is no vacancy for new patients they can not take us. This is not problem we can go any other gp, However perhaps our time is important too, you can tell you are unable to accept new patients temporarily, do now waste time. It would be appreciated.
You can have a high quality service if you are registered, I have no idea.
Regards | January 2023 |
E83045 | friern-barnet-medical-centre | https://www.nhs.uk/services/gp-surgery/friern-barnet-medical-centre/E83045/ratings-and-reviews?currentpage=1 | Improved reception service | 4 | I was very impressed with the approach of the receptionist when I reported a health issue for my elderly mother. The advice given was sound and useful. In the afternoon I received another call ( although I did not expect it) with further advice, which was also helpful.
I hope this progress is maintained, as most of the doctors are of high standard however receptionists can affect the whole experience. | January 2023 |
E83045 | friern-barnet-medical-centre | https://www.nhs.uk/services/gp-surgery/friern-barnet-medical-centre/E83045/ratings-and-reviews?currentpage=1 | Excellent GP’s…!! A great practise | 5 | I have been with this practice for over five years, they really are attentive and will do everything they can to get an appointment as quickly as possible. The GPs are excellent and really seem to have a tremendous amount of knowledge and experience between them. I’ve always left there feeling a lot more confident and in good hands. Additionally, they are always very respectful and courteous, which goes along way these days. I would highly recommend this practice to anyone in the area. | January 2023 |
E83045 | friern-barnet-medical-centre | https://www.nhs.uk/services/gp-surgery/friern-barnet-medical-centre/E83045/ratings-and-reviews?currentpage=1 | Good service | 4 | Once I had the appointment the doctor gave me a friendly and thorough examination and diagnosis. Also got the comfort of referrals to other areas of NHS with explanations of what was to happen. | January 2023 |
E83003 | oakleigh-road-health-centre | https://www.nhs.uk/services/gp-surgery/oakleigh-road-health-centre/E83003/ratings-and-reviews?currentpage=1 | Excellent | 5 | Very helpful and informative. The Doctors are always polite and listen to your concerns. All the various tests are on time and you are sent a text to remind you about appointments etc. | September 2023 |
E83003 | oakleigh-road-health-centre | https://www.nhs.uk/services/gp-surgery/oakleigh-road-health-centre/E83003/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I had an appointment for my flu jab. I was greeted at the door by a very polite and friendly receptionist who showed me where to wait. I was taken on time. The doctor was very courteous and friendly. He put me at my ease and explained everything to me. I was very happy with the service I received . | September 2023 |
E83003 | oakleigh-road-health-centre | https://www.nhs.uk/services/gp-surgery/oakleigh-road-health-centre/E83003/ratings-and-reviews?currentpage=1 | Efficient Team | 5 | I have nothing but praise for the team at this GP surgery. The staff are polite, helpful and never too busy to say something pleasant to you. | September 2023 |
E83003 | oakleigh-road-health-centre | https://www.nhs.uk/services/gp-surgery/oakleigh-road-health-centre/E83003/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | Routine vaccination today but staff efficient and pleasant as always. Reception nurses and doctors unfailingly polite and helpful. Very happy with this GP practice. | September 2023 |
E83003 | oakleigh-road-health-centre | https://www.nhs.uk/services/gp-surgery/oakleigh-road-health-centre/E83003/ratings-and-reviews?currentpage=1 | Excellence practice | 5 | Feel I am always receiving personal attention and they have a good web site . Communicating via the web site, email or text is relatively easy and straightforward | September 2023 |
E83003 | oakleigh-road-health-centre | https://www.nhs.uk/services/gp-surgery/oakleigh-road-health-centre/E83003/ratings-and-reviews?currentpage=1 | Very good practice | 5 | Staff are Always friendly and willing to help as much as possible with whatever you need to know. In general it is an all round friendly and professionally run practice which I am very happy with. | September 2023 |
E83003 | oakleigh-road-health-centre | https://www.nhs.uk/services/gp-surgery/oakleigh-road-health-centre/E83003/ratings-and-reviews?currentpage=1 | Such a very caring practice | 5 | I have always received the utmost care and attention from everyone within the practice and I am so very grateful for this.
Thank you. | October 2022 |
E83003 | oakleigh-road-health-centre | https://www.nhs.uk/services/gp-surgery/oakleigh-road-health-centre/E83003/ratings-and-reviews?currentpage=1 | Very efficient | 5 | Very efficient as always. Very pleased to see you are doing pulse checks during the flu vaccine clinic. Thank you. | September 2022 |
E83003 | oakleigh-road-health-centre | https://www.nhs.uk/services/gp-surgery/oakleigh-road-health-centre/E83003/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | The service provided by this practice is of the highest quality. Reception staff are helpful and professional. Practice nurses have always provided a friendly and efficient service. GPs consulted over the years have been excellent. On a recent visit to the surgery I was anxious about some test results, but the GP consulted dealt with everything thoroughly, explained clearly and discussed in a kind and caring manner as always. Our long-held view has never changed that this practice is absolutely excellent. After over 30 years of attendance, and staff changes over that time, and the two years of Covid restrictions, we are still very thankful that we belong to a GP practice where we always receive exemplary care. | September 2022 |
E83003 | oakleigh-road-health-centre | https://www.nhs.uk/services/gp-surgery/oakleigh-road-health-centre/E83003/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Really felt that I was listened to and the Doctor fully understood what was wrong with me. The Doctor took the time to deal with my issue and explain to me what was wrong and how they were going to help me. | January 2022 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=1 | Difficult Practice | 2 | I had a wonderful experience with a part time Doctor, who was fantastic , at this particular practice
Extremely polite manner and very efficient
However, it is impossible to get appointments without waiting many days and lengthy wait for telephone calls , so I cannot imagine what it must be like if you are severely ill or elderly
I reiterate, my recent experience with my GP was brilliant but I understand he will be leaving in February 2024 | October 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=1 | Positive experience | 5 | As a patient who rarely visits the Practice ( usually for med reviews ) I had to do so twice this week and found staff at both appointments extremely helpful going far beyond my expectations . On the first to a GP referred by 111, I received a telephone call at precisely the time given. This was followed by a face to face consultation with a GP there within the hour. Early the next morning I was scanned at Royal Free ( thanks to my GP calling them). They were able to diagnose the problem prior to planned treatment.
Yesterday I had a booked Travel vaccination appt in which all was carefully explained and administered. I also had my diabetic review inc foot check up at the same time- not expected as I had a booked appt for this next month.
How much more could a patient expect? Absolutely nothing so thank you once again.
( I don’t think am allowed to name people involved but hopefully they will see this). | October 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=1 | Great, friendly and responsible staff | 5 | After a very long time I have found my practice has great doctors with patients at their heart. They are really interested in getting patients well quickly and also quite quick at organising quick diagnoses. Also telephone follow ups are getting normal | September 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=1 | Good practice | 4 | I was seen by a doctor who was extremely patient and helpful.she was very supportive with all my concerns | August 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=1 | Great practice | 5 | I was seen on time. GP very pleasant and I didn’t feel rushed.
Care assistant extremely helpful and kind | August 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=1 | Great practice that goes above and beyond! | 5 | The care at this practice is brilliant. Like all of the NHS the demand is greater than the supply can ever meet but the team here work hard to try to manage patients fairly and once you get seen by a doctor/nurse/pharmacist they provide excellent care, are kind and show real empathy. The reception team try their hardest despite the challenges faced. In this day and age it’s hard to find a gp practice who actually still treat people as individuals and where you can truly trust the doctors and nurses. I feel lucky to be a patient here and I am grateful for their care in these challenging times for the NHS. | August 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=1 | Surprised | 1 | It is virtually impossible to get an appointment, very long waits for all appointments usually recommended to ring 111 yet the surgery are posting leaflets locally to get new patients. Totally unacceptable when they seem unable to manage the patients they already have. | August 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=1 | Helpful staff and good care received | 5 | Staff and GPS are very helpful. Appointment always given in fair amount of time and support offered is always great. | July 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=1 | Great practice but | 5 | In general this is an excellent practice but I send the practice manager an email that wasn't acknowledged. I sent it again and still haven't had an acknowledgement. Even if there's no comment on the content the email should at least be acknowledged | June 2023 |
E83024 | st-andrews-medical-practice. | https://www.nhs.uk/services/gp-surgery/st-andrews-medical-practice./E83024/ratings-and-reviews?currentpage=1 | Speedy resolution | 5 | Due to a misunderstanding my pain relief medication was cancelled (possibly, erroniously, by me online).
With 2 conversations with very helpful staff the issue was resolved and medication was available from nominated chemist that afternoon. | May 2023 |
E83031 | the-village-surgery | https://www.nhs.uk/services/gp-surgery/the-village-surgery/E83031/ratings-and-reviews?currentpage=1 | Friendly and helpful practice | 5 | I am very impressed with the help of the reception staff.
Very helpful and professional.
They do go above and beyond to help the patients.
The doctors are very knowledgeable and professional.
Even when you slug down and don’t follow their instructions, they will find the kind way of getting you on the track. Thank you ☺️ | January 2024 |
E83031 | the-village-surgery | https://www.nhs.uk/services/gp-surgery/the-village-surgery/E83031/ratings-and-reviews?currentpage=1 | Fantastic practise | 5 | This was first visit at this surgery as a new paitient, since Covid with my previous surgery I haven’t been able to see a doctor, they was a reason and you count not even get through no matter what time t you called.
My sister recommended this surgery as she is registered with them.
Great friendly staffs, very efficient , I saw a doctor , and sorted my issue out and I can’t thank them enough . | December 2023 |
E83031 | the-village-surgery | https://www.nhs.uk/services/gp-surgery/the-village-surgery/E83031/ratings-and-reviews?currentpage=1 | Friendly and efficient | 5 | I have only just moved to the Practice so this was my first experience communicating with them. I needed a rapid prescription and despite not having any appointments available I was able to complete a form online and within a few hours the doctor had responded and sent the prescription to my local pharmacy. They followed this up with a well-being text (late in the evening) to ask whether I would like them to refer me for a flu vaccination and other relevant checks. Equally, the receptionist who I spoke to was charming and helpful. Thank you very much. | November 2023 |
E83031 | the-village-surgery | https://www.nhs.uk/services/gp-surgery/the-village-surgery/E83031/ratings-and-reviews?currentpage=1 | Fantastic online referral practice | 5 | Filled out online form. I was phoned back later the same day and offered an appointment for the next day. Really simple and efficient process.
Dr appointment itself was on time and efficient. Very good Dr patient manner. Clear and concise recommendations.
Thank you | November 2023 |
E83031 | the-village-surgery | https://www.nhs.uk/services/gp-surgery/the-village-surgery/E83031/ratings-and-reviews?currentpage=1 | Excellent staff | 5 | Staff were amazing at helping me get the equipment and information I needed for managing my disabetes, mobility and severe epilepsy. Always polite, friendly, respectful and approachable. | September 2023 |
E83031 | the-village-surgery | https://www.nhs.uk/services/gp-surgery/the-village-surgery/E83031/ratings-and-reviews?currentpage=1 | Credit where credit is due | 5 | I’ve been a patient here for 45 years now & although Covid admittedly really messed up appointment times etc, I can honestly say that today I had the fastest, most efficient service from the receptionist & Dr that I can remember. Thank you & keep it up! | June 2023 |
E83031 | the-village-surgery | https://www.nhs.uk/services/gp-surgery/the-village-surgery/E83031/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | I felt utterly ‘cared for’: all the staff at the practice are pleasant whilst also being extremely professional. | April 2023 |
E83031 | the-village-surgery | https://www.nhs.uk/services/gp-surgery/the-village-surgery/E83031/ratings-and-reviews?currentpage=1 | Fabulous staff and service | 5 | Thank you so much Dr s. c for seeing me so quickly and for your kindness and excellent bedside manor ;-) it really is so greatly appreciated, thank you. I would also like to thank the all of receptionists particularly k and m, you are all so lovely i,e you show kindness and compassion and are extremely efficient - Thank you all | April 2023 |
E83031 | the-village-surgery | https://www.nhs.uk/services/gp-surgery/the-village-surgery/E83031/ratings-and-reviews?currentpage=1 | Great efficiency and friendly staff. Fabulous Doctors. | 5 | A very caring team. Always answer the phone in good time and available for help.
Doctors care is always kind and considerate.
Overall a very caring practice. | April 2023 |
E83031 | the-village-surgery | https://www.nhs.uk/services/gp-surgery/the-village-surgery/E83031/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | I am delighted with the care that I have received from The Village Surgery. It has utterly restored my faith in the NHS. With pleasant receptionists, attentive doctors and a brilliant nurse, I really couldn’t recommend this practice highly enough. | April 2023 |
E83044 | addington-medical-centre | https://www.nhs.uk/services/gp-surgery/addington-medical-centre/E83044/ratings-and-reviews?currentpage=1 | Senior Clinical Pharmacist | 4 | The Practice's Senior Clinical Pharmacist has been really helpful (going through the long list of my daughter's medication list and making sure that I can order her medication without any problems).
Highly appreciated his effort and professional but also reassuring approach! | January 2024 |
E83044 | addington-medical-centre | https://www.nhs.uk/services/gp-surgery/addington-medical-centre/E83044/ratings-and-reviews?currentpage=1 | Helpful Clinician | 4 | I had a telephone consultation with the COPD clinician this morning. He was very friendly, helpful and efficient. Highly recommended. | December 2023 |
E83044 | addington-medical-centre | https://www.nhs.uk/services/gp-surgery/addington-medical-centre/E83044/ratings-and-reviews?currentpage=1 | Amazing practice | 5 | Nothing but praise for the whole practice
I have only ever had positive experiences with both reception staff and doctors. Feel listened too, never had to wait long for an appointment and feel doctors go well beyond what is normally expected of average doctors these days. | November 2023 |
E83044 | addington-medical-centre | https://www.nhs.uk/services/gp-surgery/addington-medical-centre/E83044/ratings-and-reviews?currentpage=1 | Medical review | 5 | Wonderful in depth review with the senior pharmacist today who provided lots of information and suggestions regarding my asthma etc and forward projections for the surgery to enforce. | November 2023 |
E83044 | addington-medical-centre | https://www.nhs.uk/services/gp-surgery/addington-medical-centre/E83044/ratings-and-reviews?currentpage=1 | A good experience | 5 | I used the online facility to describe my symptoms. A doctor replied within the time-scale offered. The advice is sound, and an appropriate prescription was sent to the local chemist. I was able to collect it. It has helped and I am beginning to feel better. | September 2023 |
E83044 | addington-medical-centre | https://www.nhs.uk/services/gp-surgery/addington-medical-centre/E83044/ratings-and-reviews?currentpage=1 | Great practice | 5 | I’m lucky to be registered at this practice.
Well trained reception staff, there was no late evening appointments available for a while and I’ve popped in and was booked for saturday appointment, I was seen and treated today!
It’s great when practice can offer an alternative services, not 8 hours in a&e.
Also I’m extremely grateful to be treated with the dignity and respect.
Highly recommend. | July 2023 |
E83044 | addington-medical-centre | https://www.nhs.uk/services/gp-surgery/addington-medical-centre/E83044/ratings-and-reviews?currentpage=1 | Very good practice | 5 | I felt very badly and needed urgent appointment with GP.
I came to GP practice in the morning and appointment was fixed very promptly. GP checked my condition and prescribed the required medicine. Staff in the practice was very careful and helpful. | July 2023 |
E83044 | addington-medical-centre | https://www.nhs.uk/services/gp-surgery/addington-medical-centre/E83044/ratings-and-reviews?currentpage=1 | Best practice!!!! | 5 | One of the girls on the reception is an exceptional worker.
I spoke to her on Thursday and got a call back in 3 min to come in for an appointment.
Whenever I come in or call she is there and nothing is an issue also I’ve overheard she was helping patients who did not speak English.
Where did you get her from Addington? I need a staff like her. | July 2023 |
E83044 | addington-medical-centre | https://www.nhs.uk/services/gp-surgery/addington-medical-centre/E83044/ratings-and-reviews?currentpage=1 | Rapid efficient respinse | 5 | I completed a e consult for 3 conditions yesterday. By today, all three had been addressed including a face to face appointment with a very friendly GP. Well done all of you | March 2023 |
E83013 | cornwall-house-surgery | https://www.nhs.uk/services/gp-surgery/cornwall-house-surgery/E83013/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | The timely treatment I have gotten this week is reflective of the great treatment I have gotten over several years with this practice. After having an accident last week I have been able to get quick treatment and advice from them. The receptionists are always helpful and when I was ill and upset earlier this year the doctor was so empathetic. The NHS is under so much pressure, but it's clear how hard these people work, thank you so much. | October 2023 |
E83013 | cornwall-house-surgery | https://www.nhs.uk/services/gp-surgery/cornwall-house-surgery/E83013/ratings-and-reviews?currentpage=1 | Terrible neglectful practice | 1 | I am prone to skin cancer. A growth on my face appeared to which o got a phone appointment. Nobody phoned on the date, I was promised they will the next day 2 weeks later no call. It's not the first time they prove to be careless and neglectful. Since few years ago the doctor in charge left it went from bad to worse. Her successor is indifferent and lack of compassion in my and others experience. Go somewhere else if you can. | September 2023 |
E83013 | cornwall-house-surgery | https://www.nhs.uk/services/gp-surgery/cornwall-house-surgery/E83013/ratings-and-reviews?currentpage=1 | Failure of duty of care | 2 | I have been speaking to them for 4 days now about ongoing bleeding, including filling out a form to get an urgent appointment. They have instead booked a routine appointment days away. In the meantime my symptoms have got worse, however, they have refused to see me due to the scheduled routine appointment.
While I was speaking to them about a further deterioration they rescheduled the routine appointment even further away and told me that I have to fill out a form yet again in order to get an urgent one, even though I have already done this.
This GP shows no commitment to patient care. It pretty much refuses to treat emergencies as such. (I have spoken to 111 who told me that I should have been seen urgently days ago.)
The form that they have for people to fill out is mostly "closed" and you can only fill out early in the morning, which goes against the NHS principle of treating patients during times that are convenient to them.
This GP practice is not fit for purpose.
The receptionists waste people's time with long-winded, repetitive explanations trying to make excuses and send patients on a run-around about conditions that should be treated urgently. There is no respect for the intelligence of the general public and no duty of care.
The sign that they have on-site that they do not tolerate aggression is inappropriate since they are the ones employing an aggressive modus operandi towards the public. Refusing to deal with people reacting to your own aggression is abusive.
I hope to see this practice closed and replaced by an honest and professional one that shows commitment to public health. | April 2023 |
E83013 | cornwall-house-surgery | https://www.nhs.uk/services/gp-surgery/cornwall-house-surgery/E83013/ratings-and-reviews?currentpage=1 | Thank you for your help | 5 | I was an extremely stressed Mum calling the surgery as I was told at the pharmacy that my daughters medication was out of stock from the suppliers. The staff member I spoke to at the surgery could hear my panic and went above and beyond to help me get it sorted. I cannot thank her and the doctor enough for their help. I was able to get the medication and have a happy child! Thank you Cornwall House. | January 2023 |
E83013 | cornwall-house-surgery | https://www.nhs.uk/services/gp-surgery/cornwall-house-surgery/E83013/ratings-and-reviews?currentpage=1 | All round caring team | 3 | I rang the GP to get a face to face appointment for my 18 year old daughter. The receptionist I spoke to was patient, empathetic, kind and really listened to me. She took the time to quickly solve the problem of patient consent, requesting a hand written letter from my daughter giving the GP consent to speak to me on her behalf. A GP contacted me within 3 hours and after listening carefully, and compassionately to what I had to say, booked a face to face appointment for the following day with one of her colleagues. The GP my daughter saw took a real interest in her concerns and after consulting with her about the next course of action has hopefully started the ball rolling on the best treatment for her going forward. My only issue, and hence not 5 stars, is that it took for me to get involved for her to have a face to face appointment, despite having tried herself on numerous occasions. In this instance though I could not fault the service we experienced, everyone I spoke to at the practice understood my frustrations and showed nothing but kindness, patience and sympathy. | December 2022 |
E83013 | cornwall-house-surgery | https://www.nhs.uk/services/gp-surgery/cornwall-house-surgery/E83013/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I rang Cornwell House surgery and spoke to a very pleasant receptionist concerning an urgent problem. She was extremely polite, patient and helpful, and arranged for a Doctor to see me the same afternoon. The Doctor was very thorough and arranged for tests for me. I would like to thank them both for their concern and prompt action. I came away feeling reassured and am extremely grateful to both of them. I am sorry that I am not allowed to refer to members of staff by name | December 2022 |
E83013 | cornwall-house-surgery | https://www.nhs.uk/services/gp-surgery/cornwall-house-surgery/E83013/ratings-and-reviews?currentpage=1 | Excellent | 5 | I was recently diagnosed with an illness and the surgery has been fantastic in offering me support. The Doctor I have dealt with is extremely caring and takes time to find solutions. The nurse was also very helpful when I was trying to take my blood pressure. They are a very good team. | September 2022 |
E83013 | cornwall-house-surgery | https://www.nhs.uk/services/gp-surgery/cornwall-house-surgery/E83013/ratings-and-reviews?currentpage=1 | prompt and helpful response | 4 | I had to contact the surgy twice in the past month for the same issue. In both cases (one via econsult and once by phone) the GP hot back to me in a manner of hours (3 hours at the most!) And when needed invited me for a face to face consultation an hour later. After getting used to waiting days for response, my current experience with Cornwall house clinic could not be any better. | August 2022 |
E83013 | cornwall-house-surgery | https://www.nhs.uk/services/gp-surgery/cornwall-house-surgery/E83013/ratings-and-reviews?currentpage=1 | Brilliant Doctor | 5 | The GP I saw face to face for my condition was brilliant. She was kind, listened actively, interested in my concerns, thoughtful and thorough in her assessment. She responded to my query very quickly. I wish there were more doctors like her! | August 2022 |
E83013 | cornwall-house-surgery | https://www.nhs.uk/services/gp-surgery/cornwall-house-surgery/E83013/ratings-and-reviews?currentpage=1 | Great Practice | 5 | This practice had some managerial problems in the past, but it is now changed and is extremely helpful. The doctors are knowledgeable, caring and try their best within these difficult times whilst the NHS is under pressure.
Some receptionists are more pleasant than others. The e-consult system really works. | August 2022 |
E83050 | east-finchley-medical-centre | https://www.nhs.uk/services/gp-surgery/east-finchley-medical-centre/E83050/ratings-and-reviews?currentpage=1 | Helpful receptionists | 4 | Reception staff helped me through a very anxious time simply by welcoming me in to use the practice loo as part of my daily journey to hospital for gruelling radiotherapy. | November 2023 |
E83050 | east-finchley-medical-centre | https://www.nhs.uk/services/gp-surgery/east-finchley-medical-centre/E83050/ratings-and-reviews?currentpage=1 | No access | 1 | I phoned for an appointment. The reception triage didn’t even take details of symptoms just said no appointments, phone back later. Also there were appointments, but 3-4pm. For some reason you have to phone at 3pm for the 3-4pm appts. Why? | October 2023 |
E83050 | east-finchley-medical-centre | https://www.nhs.uk/services/gp-surgery/east-finchley-medical-centre/E83050/ratings-and-reviews?currentpage=1 | Reception always says to call later at 3pm | 3 | For any appointments or to talk to doctors they tell us to call at 3pm. And if we call after 3pm then they say to call in the morning next day as the doctor is busy. They don’t even take your contact no to have call back arranged. This is not the first time we are facing it. GP’s are great and helpful. Only the way how reception ask you to call later is not appropriate.
At least they need to take contact number and call back should be arranged. | July 2023 |
E83050 | east-finchley-medical-centre | https://www.nhs.uk/services/gp-surgery/east-finchley-medical-centre/E83050/ratings-and-reviews?currentpage=1 | Useless unhelpful and incapable of doing their job | 1 | I’m a new patient
No patient access to letters nor appointment information
Nor able to get this from reception
Calling and no answer in an emergency
I might as well keep to 111 as this surgery are not available and have no guidance
Reception are rude and the doctor forgets to do what she said she would do!
I’m disabled and find this experience with this surgery mind blowing ! | April 2023 |
E83050 | east-finchley-medical-centre | https://www.nhs.uk/services/gp-surgery/east-finchley-medical-centre/E83050/ratings-and-reviews?currentpage=1 | What has gone wrong with this practice | 1 | I have been with this practice for more than 35 years. These days if you ring at 3pm you can hold indefinitely and if you are lucky enough to actually speak to someone you will be told there are no appointments available. This is a very sad state of affairs especially if you really need to speak to a doctor. | March 2023 |
E83050 | east-finchley-medical-centre | https://www.nhs.uk/services/gp-surgery/east-finchley-medical-centre/E83050/ratings-and-reviews?currentpage=1 | Dreadful impossible to contact | 1 | I have an ongoing condition which has resulted me going to A&E as impossible to speak to or let alone see a GP. A couple of blood tests and four months apart. Had a brief 30 second with a GP saying first test didn't look right, four months later, but can't get in contact again other than with the receptionist who tried to interpret blood tests for me but admitted she didn't have a clue. Again, no appointments available for anytime in the future | December 2022 |
E83050 | east-finchley-medical-centre | https://www.nhs.uk/services/gp-surgery/east-finchley-medical-centre/E83050/ratings-and-reviews?currentpage=1 | Musculo- skeletal expert :) | 5 | I was referred here by my own practice to see the above expert. He was knowledgeable, patient and reassuring, asked lots of questions and examined my hand thoroughly. I was really impressed with the whole experience. Thank you NHS! | November 2022 |
E83005 | lichfield-grove-surgery | https://www.nhs.uk/services/gp-surgery/lichfield-grove-surgery/E83005/ratings-and-reviews?currentpage=1 | Looks unorganised and unhelpful | 2 | I have been visiting this practice for more than four years. The first problem is the doctors are changing quite frequently in a short span of time like in six month. I don’t know what is the problem that they can’t keep the doctors but I as a patient been waiting for two referrals for two different issues and the doctor been delaying it and then left the surgery.
Secondly, they are giving much of summary about your problems and your medical records are missing critical information which is essential.
I am thinking of changing my surgery I can, as they are better surgeries with better moral for patients. | August 2023 |
E83005 | lichfield-grove-surgery | https://www.nhs.uk/services/gp-surgery/lichfield-grove-surgery/E83005/ratings-and-reviews?currentpage=1 | Unable to book appointment | 2 | This practice has always been amazing. However recently the customer service / patient engagement has deteriorated. Test results are not reviewed on a timely basis, almost impossible to get an appointment, doctors not returning calls or following up. Receptionist inexperienced and just reading from a menu, no flexibility Can’t even get a phone appointment. I am shocked at how quickly this practice has deteriorated. Obviously knock on impact as people will inundated A&E if they can access GP services, also risk of patient conditions worsening due to delays. | July 2023 |
E83005 | lichfield-grove-surgery | https://www.nhs.uk/services/gp-surgery/lichfield-grove-surgery/E83005/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | I have recently registered, staff and Doctors are great! Very caring and friendly Practice.I highly recommend this practice | July 2023 |
E83005 | lichfield-grove-surgery | https://www.nhs.uk/services/gp-surgery/lichfield-grove-surgery/E83005/ratings-and-reviews?currentpage=1 | Caring Kind and people who listen | 5 | Always a good response from receptionists.
Kind words. Everyone listens to you. The whole team from start to finish are the best I have ever encountered
Thank you and keep on doing what you are doing | April 2023 |
E83005 | lichfield-grove-surgery | https://www.nhs.uk/services/gp-surgery/lichfield-grove-surgery/E83005/ratings-and-reviews?currentpage=1 | Lost Medicine | 1 | I lost my Tablets that I have to take everyday. I called the GP on Monday to ask for a new prescription explaining that I was leaving for a travel of 2 week out of the country, the receptionist told me that I would be called by the Doctor about it. On the same day of my departure, Thursday, at 11.40 I have been called by another receptionist and been told that the Doctor refused to proceed with my prescription, so I will travel without my Tablets.
let's hope that my health will not be damaged by this.
based on this site sadly this is the best GP in the area. | April 2023 |
E83005 | lichfield-grove-surgery | https://www.nhs.uk/services/gp-surgery/lichfield-grove-surgery/E83005/ratings-and-reviews?currentpage=1 | Unhelpful practice | 1 | having been with this practice nearly ten years and having two major illnesses. I was not allowed to have more than one issue to be able to be seen by a Doctor as there is only a 5 min slot. this was after a 5 min slot a week ago to not have been given a complete set of meds. I am saddened after receiving an appointment to which was cancelled after me personally visiting the surgery to make a complaint. I will there for change doctors' surgery as the abruptness of the reception staff i had, was extremely intimidating to which he tried to say i was aggressive and rude. And the call was recorded as a matter of course.
I found the attitude was because the staff wanted me to be rude and i still didnt except him aggravating me. Its a matter of manners and sensitivity to why i am now leaving the surgery.
Ill patience deserve a little sesitivity | November 2022 |
E83005 | lichfield-grove-surgery | https://www.nhs.uk/services/gp-surgery/lichfield-grove-surgery/E83005/ratings-and-reviews?currentpage=1 | Reception failing patients | 5 | The doctors are very good. The reception staff were insensitive, not understanding, and did not listen when I had an issue that needed urgent attention.
There is no service for matters requiring urgent attention from a GP unless an urgent appointment is booked. Appointments that should be given to patients who need them.
The reception staff and the systems in place are failing the patients they are there to serve. | October 2022 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=1 | It is impossible to get an appointment | 1 | I have been with this practice for 15+ years.
It used to be amazing! Some years ago all changed suddenly with the triage system. It takes a very long time to get an appointment, I am talking weeks! Seems to me that practice is well oversubscribed with patients and they simply cannot cope. Most recent experience - My 6 year old daughter is struggling from severe ear infection where puss and blood is coming out of her ear and it takes them 2 weeks to give us the test results. In the meantime she has no antibiotics or anything to help her. Absolutely ridiculous and failure practice and I hope that my review will get into the right hands for this practice to be properly investigated into the service they provide. I pay a lot of money for NI and this is not the service I am expecting to get. | November 2023 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=1 | Very Good Experience | 5 | Rang the surgery this afternoon after being ill for a few weeks. Used the call back service which was so useful. Spoke with a really lovely lady who found me a phone appointment for the same day. Doctor called back and actioned some activities for me. Very pleased. | November 2023 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=1 | Struggling practice | 2 | I have been with longrove surgery for 20 odd years and i think the main problem is inconsistency due to allowing too many patients to see ,most of the doctors and nurses are very good but i still think someof the receptionists are not well trained and lack customer care ,i think the pressure is too great , i am moving away from the area and i must say it would be a relief not having to contact longrove for an appointment | November 2023 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=1 | Professional and well managed practice. Excellent | 5 | Very efficient and friendly service by both professionals and ad min staff. Thank you all. receptionist was efficient and kind in arranging telephone appointment with Doctor regarding my medication. | November 2023 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=1 | Fantastic care and Compassion | 5 | My mum is in a local care home and sees a Dr from the surgery almost every week
They have listened to her and respected her wishes that she does not want further treatment or to go to hospital
She has been receiving palliative care and the GP has done everything in her power to ensure that mum is comfortable and well cared for
When I have been present at a consultation she has answered all my questions and I feel confident that I could ask for more information if required
Mum said to me she feels like she has been getting private care! Thank you so much and also to the helpful receptionists | November 2023 |