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E83016 | millway-medical-practice | https://www.nhs.uk/services/gp-surgery/millway-medical-practice/E83016/ratings-and-reviews?currentpage=1 | Excellent staff, terrible 'non' appointment system | 3 | All staff are excellent at Millway but it is almost impossible to get an appointment with a doctor. Please can the system be improved and made more accessible. I have tried to access the e-consult form several times but it is not available for patients to complete the (albeit dreaded, over-long) questionnaire except apparently between 8-9am each day. This is no good. Phoning you is a very long hold, with too many others trying to phone too now, as our online booking system was removed. Having been nunber 17 in the queue for 90 minutes, and then the practice closed leaving me on hold for no-one. Please Millway make the e consult questionnaire accessible for completion during the day and evening. And please bring back our ability to book a non-urgent appointment when we log into our accounts. We don't all want a random, unbooked phone call from a GP the next day or in a few days, especially if out/at work/in a professional meeting, or as once happened to me when I answered the phone while paying a windows cleaner - it was my gp phoning unexpectedly who wanted me to describe my UTI symptoms (so embarrassing in front of the window cleaner). We all know there is a shortage of GPs and you all work so hard, but spare a thought for us needing an appointment please. | October 2022 |
E83030 | penshurst-gardens-surgery | https://www.nhs.uk/services/gp-surgery/penshurst-gardens-surgery/E83030/ratings-and-reviews?currentpage=1 | Fantastic team at Penshurst Gardens! | 5 | The care my family and I have received from our Doctor and his team is more than I could have ever hoped for. From my initial reach out for much needed help a couple of months ago, my doctor's follow up with guidance and support has exceeded my expectations. I have not had to come to the surgery for a while but in my recent visit I have seen a great improvement in the culture of the surgery, where there is clearly a super team of doctors and support staff. My family and I are very grateful for the heartfelt care provided by our Doctor for my mother through her years of dementia and the support we have all received with her transition to a nursing home.
Thank you in particular to my Doctor , he put me in touch with so many members of his team - a really helpful Health Coach to assist me with my diet, fitness and general well being, the Nurse on site to check my bloods, a Physiotherapist who consulted me on an injury I have suffered with for a year now, the reception staff who are being very helpful with me getting a referral appointment and a counsellor to assess my mental health. I am so grateful for the time and attention the Doctor and his entire team have offered me, all within the surgery and via telephone consultations, without me having to visit the hospital. This is a great team who are clearly not just going through the motions, there is genuine concern and duty of care, which is so appreciated.
I would recommend Penshurst Gardens Surgery to anyone I know. | July 2023 |
E83030 | penshurst-gardens-surgery | https://www.nhs.uk/services/gp-surgery/penshurst-gardens-surgery/E83030/ratings-and-reviews?currentpage=1 | Caring practice | 5 | Understanding and great doctors with such caring and helpful reception staff. The receptionist who helped me with a more unusual situation was so proactive. Thank you | July 2023 |
E83030 | penshurst-gardens-surgery | https://www.nhs.uk/services/gp-surgery/penshurst-gardens-surgery/E83030/ratings-and-reviews?currentpage=1 | Great experience | 5 | I have been coming to this surgery all my life, today I had to have some cryotherapy treatment so I was nervous however my usual GP and nurse were there and talked me through it and were as always excellent. A credit to the surgery both of these professionals are.
Neal C | June 2023 |
E83030 | penshurst-gardens-surgery | https://www.nhs.uk/services/gp-surgery/penshurst-gardens-surgery/E83030/ratings-and-reviews?currentpage=1 | Great service | 4 | Have had a few health issues recently and have been treated very well by lovely, friendly and helpful reception staff and professional and understanding doctors. | June 2023 |
E83030 | penshurst-gardens-surgery | https://www.nhs.uk/services/gp-surgery/penshurst-gardens-surgery/E83030/ratings-and-reviews?currentpage=1 | Amazing to be offered this through my GP practice | 5 | Having recently “re-connected” with my NHS GP, I was offered six 45 minute sessions with a well being coach at the surgery to help me address lifestyle and stress issues connected with a number of recent health challenges I have experienced. This is an incredible thing to be offered. The coach has been extremely perceptive and is providing me with encouragement and practical support in putting in place measures which are helping me to rebalance my lifestyle and hopefully put my mind and body into better shape. All this has been arranged in my local surgery at times which work for me. | June 2023 |
E83030 | penshurst-gardens-surgery | https://www.nhs.uk/services/gp-surgery/penshurst-gardens-surgery/E83030/ratings-and-reviews?currentpage=1 | Great improvement | 5 | In the past 6 months the service and care has improved enormously. The surgery is better organised. | June 2023 |
E83030 | penshurst-gardens-surgery | https://www.nhs.uk/services/gp-surgery/penshurst-gardens-surgery/E83030/ratings-and-reviews?currentpage=1 | Great consultation | 5 | The consultation examination thorough, positive and constructive. All test and procedures carried out. All administrative notes taken and passed into the system. | May 2023 |
E83030 | penshurst-gardens-surgery | https://www.nhs.uk/services/gp-surgery/penshurst-gardens-surgery/E83030/ratings-and-reviews?currentpage=1 | Lacking compassion | 1 | Receptionist is rude and condescending. Doesn't listen to what's being said and is totally lacking compassion. Needs to undergo further training as a matter of urgency. Shouldn't be dealing with vulnerable patients and their families. | May 2023 |
E83030 | penshurst-gardens-surgery | https://www.nhs.uk/services/gp-surgery/penshurst-gardens-surgery/E83030/ratings-and-reviews?currentpage=1 | Very Good | 5 | I was squeezed in at short notice & the Doctor & Junior Doctor were both excellent. All my questions have been answered. Very good experience. | May 2023 |
E83030 | penshurst-gardens-surgery | https://www.nhs.uk/services/gp-surgery/penshurst-gardens-surgery/E83030/ratings-and-reviews?currentpage=1 | Professional practice | 4 | Had a face to face appointment with the doctor. Very professional and explained diagnosis and treatment to me. Good experience. | May 2023 |
Y02986 | cricklewood-health-centre | https://www.nhs.uk/services/gp-surgery/cricklewood-health-centre/Y02986/ratings-and-reviews?currentpage=1 | Very bad | 1 | The GP is supposed to help the people around their area with the best health support! But, they always say to visit other emergency departments as they cannot give you the opportunity to see the doctor! | December 2023 |
Y02986 | cricklewood-health-centre | https://www.nhs.uk/services/gp-surgery/cricklewood-health-centre/Y02986/ratings-and-reviews?currentpage=1 | Brilliant Staff | 5 | After recently moving to London I was concerned about the quality of care in such a busy area. I was pleasantly surprised to find the staff were very accommodating and helpful. The doctor was friendly, helpful and really made an effort to get what was required done there and then. Thank you so much! | August 2023 |
Y02986 | cricklewood-health-centre | https://www.nhs.uk/services/gp-surgery/cricklewood-health-centre/Y02986/ratings-and-reviews?currentpage=1 | Rude and unkind receptionist team | 2 | My recent experience with this GP surgery has unfortunately been tarnished by the service of the reception staff. On 14 July 2023, I called to find out how to make a request for a repeat prescription. The receptionist was rude and patronising and left me feeling very uncomfortable. I sent an email about the request, as she had instructed but received no response or acknowledgement. I called again on 18 July 2023 to follow-up and was met with yet another rude response from another receptionist and was told abruptly to just call the pharmacy. I appreciate the staff are busy but there is no need to speak to patients this way when they are simply asking for guidance. It would also be helpful to actually acknowledge emails to save patients having to follow-up. | July 2023 |
Y02986 | cricklewood-health-centre | https://www.nhs.uk/services/gp-surgery/cricklewood-health-centre/Y02986/ratings-and-reviews?currentpage=1 | Great practice | 5 | Professional and excellent DRs as well as the staff very kind and welcoming the dr do there best to provide help needed I have tried other gp not good as this gp simply they are excellent providers. | June 2022 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=1 | Retraining Of Receptionists | 2 | The receptionist was rude, uncaring and did not bother to listen to what I had to say! All she wanted to do was get rid of me!
I had a severe allergic reaction but she told me to go to the prescriber of the oil, which caused the reaction!
Then she told me to fill up a patchs form. I informed her that I tried to fill the form at 8.01 am but it was not open. After I insisted she said she would put me in the triage system.
Then I received a text telling me to fill up the patchs form again which of course I completed (luckily it was open) and sent before her text!
The surgery will not improve until they retrain all the reception staff! | November 2023 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=1 | Patchs = we don't care | 1 | Request this via 'Patch' online on 23 Aug 2023 and no one has been in touch, again with the same request on 4th Sep 2023. Both to which no response as of today. Overall abismal service since 'patchs' introduced. rename it to 'we don't care'. | September 2023 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=1 | Poor practice | 1 | I have called the practice several times and communicated through patchs about the completion of a health form. More than a month has passed and a consultation has not been organised and the health form has not been completed by a GP. The practice is unresponsive through patchs and I have not received a reply in 3 days. I am left in a situation where the health form may not be completed in time for my program, in which case, I would not be able to participate. The secretary has also been rude to me during phone calls for no apparent reason. | July 2023 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=1 | Terrible practice | 1 | The most terrible Gp practice ever. Their patches hardly ever ver works & if you are lucky enough to get on it at 8am when they start they don’t reply unless you send emails or complete another patches & just badger them, they don’t know what urgent means, you phone & hang on forever, whose got the energy, I put something urgent at 8am this morning of course they’ve ignored it & now patches is not working I think they are negligent | February 2023 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=1 | Can’t get appointment | 1 | Spend hours to get an appointment for blood test and get my medicine. No one answered. I had to stop my medication now I’m in lots of pain | January 2023 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=1 | terribly bad at responding to the phone | 1 | I've just spent over an hour waiting on the phone as number one in the queue. Once you get through they're good, but overloaded isn't the word for it! | November 2022 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=1 | Should not be allowed to be in operation | 1 | Please note the date input at the beginning of the exercise was false, you cannot get through the doors to get an appointment.
Ever since the introduction of Patches the practice has fallen apart, complete lose of people friendly operating.
It seems that no one within that practice actually cares, they are there to fill their contracted hours, gather their salaries, and be on their way.
There is a total lack of care for patients across the board. If you want to be taken seriously you have to beg, or come across as aggressive. If you come across any other way you wont get very far.
If you do get through the practice will hide behind the app (Patches) or recommend you go to A&E, cant help you here.
If you are pregnant, looking for follow up pregnancy care I recommend you go else where. They cannot plan far enough in advance to offer any peace of mind, or assistance.
The band needs new management, if I was a doctor....would not have my name up on the door. | April 2022 |
Y03664 | dr-azim-&-partners | https://www.nhs.uk/services/gp-surgery/dr-azim-&-partners/Y03664/ratings-and-reviews?currentpage=1 | Terrible practice - don’t fall ill | 1 | Terrible practice can’t get to see or speak to a gp, all they do is send messages or text, even when they finally said to me yesterday lunchtime (by message) admin team will call you to make a face to face appointment it’s now 4pm next day, nothing! Phones not taking call, patches not running, in desperation I sent an email to them at 1pm, nothing they are an absolute disgrace | February 2022 |
E83006 | greenfield-medical-centre | https://www.nhs.uk/services/gp-surgery/greenfield-medical-centre/E83006/ratings-and-reviews?currentpage=1 | A nurse's check up for type 1 diabetes | 1 | My human MOT today was done exceptionally well by the nurse who checks over Type 1 diabetics. In less than 20 mins:
1. My blood was taken (first time which is unusual as normally it takes 2 to 3 goes to get at my blood)
2. I was weighed.
3. My feet were reviewed and measured for pressure points
In adddition to the above, I have had an infected toe nail for years and I was given options of how to cure it.
Well done to the nurse who looked after me and thank you. | April 2023 |
E83006 | greenfield-medical-centre | https://www.nhs.uk/services/gp-surgery/greenfield-medical-centre/E83006/ratings-and-reviews?currentpage=1 | Fabulous GP | 5 | I was asked to leave my original GP practice after 50 something years, because they discovered I'd moved outside their catchment area... 30 years ago! I was given 30 days to find a new GP surgery. It was the best thing that could have happened!
Greenfield Medical Centre has friendly, helpful & proactive staff, both on reception & in it's doctors and nurses. Both face to face & phone appointments are handled quickly and efficiently. Repeat prescriptions and emails are dealt with promptly. It has been a delight to deal with a professional surgery and a real positive experience to know that when you need help, it's there!!! | July 2022 |
E83025 | pennine-drive-practice | https://www.nhs.uk/services/gp-surgery/pennine-drive-practice/E83025/ratings-and-reviews?currentpage=1 | Disappointing service | 1 | My experience with Pennine Drive Surgery has been extremely disappointing. Today, they failed to send a crucial inhaler prescription for my son to the pharmacy, despite assuring it would be ready by 5 pm. After contacting 111 for an emergency prescription, I faced additional obstacles due to the need for a new assessment. When questioning the surgery, the assistant displayed rudeness, stating they couldn't send the prescription anymore, and we had to wait until tomorrow. This situation is unacceptable, especially considering my son's breathing problems. Pennine Drive Surgery has proven to be the worst in terms of responsiveness and assistance, and I strongly advise others to avoid it. | January 2024 |
E83025 | pennine-drive-practice | https://www.nhs.uk/services/gp-surgery/pennine-drive-practice/E83025/ratings-and-reviews?currentpage=1 | Rude receptionist | 1 | The receptionist staff at this GP are rude and disgusting, they do not know how to care for their patients. It takes them time to answer the call when trying to call them even if your number one in the queue, they hang up the phone and refuse to give appointments to patients that are in need. I was with this GP close to 20 years never had issues until after COVID, they have ruined the GP and I would advice anyone that’s trying to join to not bother. | July 2023 |
E83025 | pennine-drive-practice | https://www.nhs.uk/services/gp-surgery/pennine-drive-practice/E83025/ratings-and-reviews?currentpage=1 | Worst of the worst and proud of it. | 1 | had to ask the surgery to email 6 days worth of my medication to a pharmacist where I'd got stuck in due to train strikes and the easter bank holidays for 6th of april to the 11th,, that was 8.20 am I called them at 17.30 only to be told they wouldn't do it and that she wasn't prepared to listen to my rubbish ,,I explained to her I was recording our conversation only to be told to make a complaint. | April 2023 |
E83025 | pennine-drive-practice | https://www.nhs.uk/services/gp-surgery/pennine-drive-practice/E83025/ratings-and-reviews?currentpage=1 | A consistently horrible experience. | 1 | The benefit of going to Pennine Drive is you know what to expect every single time: lacklustre service and condescension.
They won't answer their phone lines, so Patches is always the best way to go. If there's a larger issue, you have to remain very stoic during a call with their secretaries. The last conversation I had included one of the lovely secretaries asking jarring questions about whether I had set up my prescription order, followed by short and curt answers. Before I got a chance to ask my next question, the secretary hung up without a goodbye.
I very much like Pennine Drive because it gives you a very good idea of what medical service is like in a third world country, so I'd certainly recommend it as a character-building experience! | March 2023 |
E83025 | pennine-drive-practice | https://www.nhs.uk/services/gp-surgery/pennine-drive-practice/E83025/ratings-and-reviews?currentpage=1 | Very poor phone appointment experience | 1 | Phoned during advertised hours, selected appointments queue and waited for 1hr 35mins. When answered I was told me to call back in the morning, as all phone consultations for that day were gone. They did not offer a phone appointment for the following day. Was advised to call back tomorrow at 8am or use online enquiry at midnight.
The appointment line told me many times that my call was valued and to stay on the line. Surely a message saying phone appointments were full and to call back tomorrow at a specified time or to use the online service should have been used. The psychological impact of waiting on a long hold for nothing is cruel. The wait was pointless and avoidable. This is not a patient-centred caring aspect of the service. | February 2023 |
E83025 | pennine-drive-practice | https://www.nhs.uk/services/gp-surgery/pennine-drive-practice/E83025/ratings-and-reviews?currentpage=1 | Worst surgu | 1 | As I'm writing this I've been caller No 1 for 29 minutes just to change the physio appointment date, it's always the same with this surgery, absolute sham and they all have their excuses. | February 2023 |
E83025 | pennine-drive-practice | https://www.nhs.uk/services/gp-surgery/pennine-drive-practice/E83025/ratings-and-reviews?currentpage=1 | Dreadful | 1 | Unprofessional and careless receptionists. Getting in touch with my GP practice is very distressing.
Over the years, Pennine Drive receptionists have:
- provided incorrect test results
(telling me the results were good when they were not)
- insisted my medication was no longer necessary
(I have a long term condition. Medication is for life)
- been unreachable
(being caller #1 for an hour and nobody picks up the phone. Regular occurrence)
- ignored communication
(filed my Patchs requests without taking any action)
- been rude, arrogant, dismissive, etc.
(not all receptionists)
Patchs was initially a godsend. No more calls to reception! Unfortunately, the tool is now unusable. The online service opens at midnight and often reaches capacity within a few hours (in the middle of the night). In addition, receptionists no longer accept appointment booking through Patchs.
How are we supposed to get an appointment? Requests via Patchs are rejected. Calls are being ignored.
At the time of writing, every single rating for this practice is 1/5. | February 2023 |
E83025 | pennine-drive-practice | https://www.nhs.uk/services/gp-surgery/pennine-drive-practice/E83025/ratings-and-reviews?currentpage=1 | Can't even process my registration | 1 | Rude unhelpful staff insisted they needed 2 weeks to process my registration but even after 2 weeks they were incapable of doing this or speaking in a polite helping manner. Absolutely useless in the wrong profession making patients more ill is my experience | January 2023 |
E83025 | pennine-drive-practice | https://www.nhs.uk/services/gp-surgery/pennine-drive-practice/E83025/ratings-and-reviews?currentpage=1 | worst practice | 1 | At this practice is impossible to get an appoinment.. the receptionists are very rude and not helping with any query. If the doctor said to discuss once the prescription is finished (especially if the symptoms are the same or worse) how can you offer an appt in 2 months time?
They should at least discuss with doctor to make sure the decision that a receptionist make is a good one.
Honestly, all reviews are extremly bad and nobody does anyting to improve the service!?!?!?
I am under the doctors care not the receptionist but obviously this doesn't matter.
Not to mention all you get are telephone consultations...
This service is appalling.. | January 2023 |
E83025 | pennine-drive-practice | https://www.nhs.uk/services/gp-surgery/pennine-drive-practice/E83025/ratings-and-reviews?currentpage=1 | Impossible to get an appointment | 1 | Virtually impossible to get an appointment.
Made to wait for absolutely ages, reject to be told to call back tomorrow.
Complete disregard for health of patients.
If this was happening in the 19th century it would be hard to believe....
The only suggestion is to go the walk in clinic. But if you can't get there, and even if you could you have to wait for 6 hours.
They are fine for you to rot away at home, you are not even a statistic | December 2022 |
E83039 | ravenscroft-medical-centre | https://www.nhs.uk/services/gp-surgery/ravenscroft-medical-centre/E83039/ratings-and-reviews?currentpage=1 | Great practice, very well organised and great physios | 5 | Helpful, pleasant staff and excellent physiotherapy treatment by skilled professionals. It has really helped my shoulder. Very responsive when booking appointments and seeking help. All round, excellent! Also very convenient location as the municipal car park at the rear is free for the first hour. | April 2023 |
E83039 | ravenscroft-medical-centre | https://www.nhs.uk/services/gp-surgery/ravenscroft-medical-centre/E83039/ratings-and-reviews?currentpage=1 | The greatest practice! | 5 | Me and my husband have had a great experience at Ravenscroft! What makes this place special is the people who run it from the start till the end.Their services are unparalleled and they provide highest standard of services. The receptionist, nurse and of course the doctors are all outstanding. They have been so friendly, helpful and human throughout! It’s been a tough journey but I’m glad they have our backs. Just top class practice and people! So lucky to be part of their practice. | February 2023 |
E83039 | ravenscroft-medical-centre | https://www.nhs.uk/services/gp-surgery/ravenscroft-medical-centre/E83039/ratings-and-reviews?currentpage=1 | Lovely surgery with excellent staff | 5 | Saw a Dr this morning. Such a lovely doctor. She helped me so much in my consultation and even helped me with a referral done by another doctor. Felt very
unwell towards the end of the consult. The Dr took action immediately to make me feel better. She made sure I was comfortable and was hydrated. She was super lovely and caring. She really made me feel much better. So I didn’t delay her anymore we agreed I would move to another room and whilst she saw her next patient she asked the receptionists to look after me. The receptionists checked on me and made sure I was comfortable and allowed me to rest until I was feeling well enough to get up and go home. Overall what a lovely experience to have. I am so pleased I have found this surgery as I have had nothing but positive experiences from the start. Thank you all. | October 2022 |
E83039 | ravenscroft-medical-centre | https://www.nhs.uk/services/gp-surgery/ravenscroft-medical-centre/E83039/ratings-and-reviews?currentpage=1 | This practice is a danger to our health! | 1 | Avoid at all cost if you need medical care. I came in as a new patient, with a medical condition after being hospitalized. She didn’t listen to me, made in useful diagnosis that obviously had been ruled out at the hospital and that I had mentioned. Clearly didn’t listen to me, the most upsetting was her way of telling me “one issue per appointment” - so I wasn’t even able to tell her about my health background, mention my several symptoms. Basically came out of there almost crying. I also asked for a prescription and she told me that this medication doesn’t exist in the uk - which is simply not true!!!!!! I had to go find another practice to get my treatment. Waste of time and made me feel so beaten I stopped seeking help and am still struggling. | July 2022 |
E83039 | ravenscroft-medical-centre | https://www.nhs.uk/services/gp-surgery/ravenscroft-medical-centre/E83039/ratings-and-reviews?currentpage=1 | Receptionists unhelpful and rude | 2 | I have been a patient at this practice for 4 years.
The receptionists are mostly unhelpful and borderline rude. Feels as if they are too burnt out to care anymore, and make you feel as if your call is a nuisance to them. It makes you want to avoid them altogether (Online consultation is perfect for that!!)
Nurses and doctors are a lot more pleasant and professional, and if you manage to avoid the receptionists the overall experience is usually good.
I am a nurse and understand the pressures we are all under, recently but there is just no need to be so rude and unhelpful. | January 2022 |
E83020 | st.-georges-medical-centre | https://www.nhs.uk/services/gp-surgery/st.-georges-medical-centre/E83020/ratings-and-reviews?currentpage=1 | Very happy new patient | 5 | The surgery staff have been helpful and efficient. The online Patches system works well for communicating with GPs and the surgery appears to have adequate number of admin staff to deal efficiently with phone and in person enquiries. | November 2022 |
E83653 | the-phoenix-practice | https://www.nhs.uk/services/gp-surgery/the-phoenix-practice/E83653/ratings-and-reviews?currentpage=1 | Unhelpful receptionist | 1 | I called the reception for a sick note as I had stomach bug and was really awful for me. I needed for my university and the receptionist said i need to pay £25 and will be ready in 3 weeks. I am womdering how your sicknotes policy works as other people that i know got one on the same day for however and whatever they needed to? As soon as she heard i am mot working, her attitude became more rude, she asked me to pop in ( with diareea and voma) to fill up a request. Seriously????!!!!! And with a baby i had to take care of home.
I don t know who she is, but all my respect for the other receptionists who really are helpful, prompt ( the young receptionists) and nice. But this one is extremely rude, such a shame for such a person the entire surgery have to get bad reviews.
I got a private sick note from a private doctor who was able to understand and provide it in no time. Such a shame we contribute to healthcare system but have to go privately in order to solve our issues. | October 2023 |
E83653 | the-phoenix-practice | https://www.nhs.uk/services/gp-surgery/the-phoenix-practice/E83653/ratings-and-reviews?currentpage=1 | Dissappointing | 3 | I called the GP for advice on my elderly father’s deteriorating health. One of the Dr eventually called back, however, the Dr was rude, impatient, lacking in empathy and compassion. Dr wasn’t helpful at all. I would have complained to the Practice Manager about this incident, however, the Practice Manager doesn’t acknowledge patient’s feedback or complaints by letter or Email even though it’s in the job description. Most of the staff members at this GP surgery are polite, efficient, hardworking and professional. However, I have come across a couple of staff who have been rude and unprofessional but even if you make a feedback or complaint it is hardly ever acknowledged or investigated, thus tarnishing the GP Surgery’s reputation, hence, the many negative reviews written about the practice. | February 2023 |
E83653 | the-phoenix-practice | https://www.nhs.uk/services/gp-surgery/the-phoenix-practice/E83653/ratings-and-reviews?currentpage=1 | Huge disappointment. | 1 | More than 2 weeks ago I sent email asking to join my husband to the practice without proof of address, I was told he doesn’t need as we are married, all I need is copy of our marriage certificate and copy of his passport, I did mention that we got married only religiose marriage in Israel and not managed to fix his papers yet.
I sent the documents and was told its not good enough, I asked to accept him as oversea emergency (I know its ok to do it, its even written on the practice website) I was told it’s not possible and everyone are the same … I was asked for proof of address which I did say at my 1st email that he doesn’t have it.
Only after I sent proofs that it is by law to accept oversea visitor on emergency I got registration form, I sent back the registration form and never got a reply.
I emailed and were bagging to the practice to see him as he needed to get pills that he is getting in Israel on regular base, I only needed prescription – never got any reply, I felt that I’m standing in front of wall, not a human being, more then 13 emails of begging – no comment.
My husband is taking pills which known as medicine that he should not just stop taking.
I ended up without the pill, 2 night my husband had panic attack, couldn’t sleep, crying … no help.
111 suggested me to take him to emergency but the waiting time there was far 2 long.
If I knew 2 weeks ago that I won’t, get any help from the practice I would have get it deliver to me from Israel, but I didn’t believe I will be treated like that.
I can’t even think how people can be without even a bit of mercy, I do not wish to anyone to feel or to go through what my husband and I did. | September 2022 |
E83653 | the-phoenix-practice | https://www.nhs.uk/services/gp-surgery/the-phoenix-practice/E83653/ratings-and-reviews?currentpage=1 | Paediatric assessment for an EHCP | 0 | I took my son to a paediatric assessment for his EHCP assessment. On the letter we received it said that only one parent and the child could attend , due to covid regulations. When I arrived the Paediatrician asked me about the issues we had been experiencing with our son, in regard to the EHCP referral. My son is 7 years old so I explained that I wasn't comfortable talking about him when he was there as he could understand everything I was saying, (I was concerned for my son's self-esteem and mental well being considering the nature of what I had to say). The paediatrician said that on this circumstance children were usually asked to sit in the corridor and the nurse would keep an eye on them. We managed to convince my son to do this - although I was uncomfortable about how it would make him feel. ( It turns out that the nurse was actually in a room with the door open and my son was sat outside on his own). I have no problem with the Dr. But I am astounded and shocked that this can be normal practice for the centre we were at.
I did say that if I had know this would be the case then I would have insisted on bringing my husband so one of us could be with my son. I wasn't concerned for my son's safety but for his well being. We were there for an assessment of my son's needs, as I'm sure many people go to this centre for similar reasons. I find it particularly surprising that given the potential needs that children attending may have, that they find it appropriate to sit them in a corridor whilst they are talked about in another room. Many children would find this situation uncomfortable, but even more so children with additional needs like my son?! Please, please can this practice be reviewed for future patients, covid cannot be used as an excuse for this inappropriate treatment, surely a nurse siting with him and playing would be far more sensible in my opinion or at least allowing an extra adult to attend the appointment! | June 2022 |
E83653 | the-phoenix-practice | https://www.nhs.uk/services/gp-surgery/the-phoenix-practice/E83653/ratings-and-reviews?currentpage=1 | Unhelpful receptionist | 1 | I ve been to complete some forms for my newborn as she needs to be seen as soon as possible. I wanted to do the registration there and then quick, but she turned me down i need to go home and do it online. Ok, no problem! I went on their website and there is No accesible forms to complete, just some downloadable ones which i can not fill in! I emailed them and they saying they won t give me any forms! I have to mention, there was someone when i went in who completed the forms there and then. I am happy to do them online as long as I have accesible format! Outrageous service! | June 2022 |
E83653 | the-phoenix-practice | https://www.nhs.uk/services/gp-surgery/the-phoenix-practice/E83653/ratings-and-reviews?currentpage=1 | Rude Receptionist | 1 | I had a misfortune of having to visit this GP surgery yesterday for my 8 week year old baby daughters Vaccination. Even though we had an Appointment at 2:15 PM no one came to open the door for 5 minutes , we had the pleasure of standing in the rain during all this time. And when they did we were told the surgery is still closed which was a total Lie as we had been invited for an appointment at that time. When we showed the appointment letter the receptionist pushed us out and banged the door on us. The receptionist was extremely rude and aggressive . The management seems to have lost control here as the receptionists standard has fallen through the floor reaching new depths. Can't recommend this service to any one. | February 2022 |
E83008 | heathfielde-medical-centre | https://www.nhs.uk/services/gp-surgery/heathfielde-medical-centre/E83008/ratings-and-reviews?currentpage=1 | Great service | 5 | The team at Heathfielde medical centre went above and beyond.
Was looked after by a doctor and nurse who were great
Thank you | July 2023 |
E83008 | heathfielde-medical-centre | https://www.nhs.uk/services/gp-surgery/heathfielde-medical-centre/E83008/ratings-and-reviews?currentpage=1 | A Wonderful Practice | 5 | This is an absolutely wonderful practice, from the reception staff to the doctors, everyone is so kind and caring. They are very responsive for appointments and feed back and always take concerns seriously. I can't speak highly enough of them. My sincere thanks to all the staff and doctors. | June 2023 |
E83008 | heathfielde-medical-centre | https://www.nhs.uk/services/gp-surgery/heathfielde-medical-centre/E83008/ratings-and-reviews?currentpage=1 | Impossible to get an appointment | 1 | I have tried numerous times to book an appointment over the last two weeks. They just do not pick up the phone and there is no other way to get in touch. Appalling and frightening lack of service. | March 2023 |
E83008 | heathfielde-medical-centre | https://www.nhs.uk/services/gp-surgery/heathfielde-medical-centre/E83008/ratings-and-reviews?currentpage=1 | Appauling treatment | 1 | I have asthma, and made an appointment to have an asthma check up with the nurse, as I was finding the condition was getting worse. I duly went along at the appointed time, and checked in and then sat down to wait. After 30 minutes, and being the only person in the waiting area, I asked the receptionist how much longer it would be as I had taken time away from work. The receptionist advised he would send a note to the nurse, and within seconds of that I heard someone in a very loud voice saying "well that's just great, just great. I need to be out of here by one and so don't have time for this!" Now I can't be sure this was about me, but it was very coincidental. I waited a further 10 minutes and then went back. The receptionist looked very embarrassed and asked if I would like to make another appointment, which I declined. I ended up going to a private GP who found my peak flow was deplorable, and I am now on a treatment plan. I left Heathfielde surgery feeling very upset, and like I was an invisible nuisance. What happened to the days when patients were treated like human beings, not numbers and inconveniences? | March 2023 |
E83008 | heathfielde-medical-centre | https://www.nhs.uk/services/gp-surgery/heathfielde-medical-centre/E83008/ratings-and-reviews?currentpage=1 | I would not recommend this practice at all | 1 | I wonder why there is always just 1 GP on duty every time we ring them for appointments. It takes at least 45mins of wait time on phone to get through the line if you are ringing for an appointment. We have had a good experience with couple of GPs that work here but some are not interested in listening to what is ailing you. The best advice they can give is go to A&E if you are worried even if the patient is a young child. What is the point in being registered with a GP if you cant get an appointment or treated on time? | March 2023 |
E83008 | heathfielde-medical-centre | https://www.nhs.uk/services/gp-surgery/heathfielde-medical-centre/E83008/ratings-and-reviews?currentpage=1 | Impossible to get appointment | 1 | It is essentially impossible to get seen at this surgery. I have been trying for nearly two weeks. They have no online booking and their 'call at 10, call at 2' booking system makes it almost impossible to get seen if you work during the week. Your options are basically book a 'routine appt' more than a month in advance - or (like me) sit back, worry about your condition and repeatedly waste time in phone queues that lead nowhere. Among the worst GP surgeries I've (tried) to use. | March 2023 |
E83008 | heathfielde-medical-centre | https://www.nhs.uk/services/gp-surgery/heathfielde-medical-centre/E83008/ratings-and-reviews?currentpage=1 | A third world service | 1 | For the past few years, even prior to the pandemic, the service at Heathfielde Medical Centre is run by staff that enjoy seeing their patients being tormented by their lack of care and attention. It is as though they have been especially trained to add discomfort to the patients. God help us, I am sure in developing countries the care and professionalism is better than at Heathfielde's. They are always 'busy' and do not agree to see patients only by phone and still sometimes the doctor appointment forgets to phone and we are stupidly waiting for the call. Why have they not gone back to work normality as the rest of the country? It is just ridiculous. | January 2023 |
E83008 | heathfielde-medical-centre | https://www.nhs.uk/services/gp-surgery/heathfielde-medical-centre/E83008/ratings-and-reviews?currentpage=1 | Dire | 1 | Impossible to get an appointment. No one answers the phone; no response to emails. Only offers appointments if booked on line in three weeks, and then only telephone consultations. Was an excellent practice until COVID; now most of the Drs have retired and it's run by locums and stroppy reception staff. Avoid; not fit for purpose. | January 2023 |
E83008 | heathfielde-medical-centre | https://www.nhs.uk/services/gp-surgery/heathfielde-medical-centre/E83008/ratings-and-reviews?currentpage=1 | This doctors surgery should be shut down | 1 | The reception staff are not capable of having any customer service skills. You wait hours to get through to someone on the phone and the receptionists don’t care about you and are extremely rude. Even when you email them, the majority of the time you don’t get a response but even when you do, there is no name in the signature. Customer service starts with just even saying ‘hello my name is…’ and signing an email with kind regards and the persons name. They also don’t have an online system as advertised on their website.
Unfortunately I ran out of my repeat prescription medication. So the next morning I called the surgery to explain and asked for advice on what to do. The receptionist on the phone was so rude to me, and stated ‘if you had put the request in 72 hours in advance this wouldn’t happen’ and that I needed to ‘make the request in writing’. I explained that I did put it in writing and also did it 72 hours in advance. I also told the receptionist that I have issues every time when getting my repeat medication, even when I allow 2 weeks. She said they will try to get it done today, so I simply asked ‘what should I do if it is not, as based on previous experience the surgery hasn’t previously got my medication to me on time’. She responded ‘stop being so pessimistic’. I explained again to her that I was just going based on previous experience and not wanting to leave it until the end of the day as can’t miss another day without my medication. She said ‘the sooner I get off the phone from you the better’. I was speechless! And said to her that good customer service and manners doesn’t cost a thing and hung up.
My medication was for anxiety (as she knew). So telling someone who has anxiety to stop being pessimistic is disgusting. And also she was shouting at me on the phone for simply asking for advice. There was no need for her attitude, she could have said ‘in the mean time you can get an emergency supply from a pharmacy’ or even said ‘don’t worry I understand the importance’ but there was absolutely nothing.
So once again I emailed the request confirming the pharmacy to send it to and their response was that ‘it’s been completed’ and the following ‘and I believe we have delivered good ''customer service'' as you asked for.’ Again this is so passive aggressive and actually disgusting to get from someone who works in healthcare setting.
As predicted my medication didn’t arrive on time at my pharmacy. Luckily the pharmacy were amazing and managed to give me an emergency supply.
I’ve never once experienced good service or helpful advice from the surgery.
Looking at other peoples reviews and the low score the surgery has on the nhs website and CQC, also acts as evidence on the low standards to expect at this surgery. Even their responses to peoples reviews doesn’t show any compassion.
Good customer service costs nothing, but can be massively detrimental to someone’s health. | October 2022 |
E83008 | heathfielde-medical-centre | https://www.nhs.uk/services/gp-surgery/heathfielde-medical-centre/E83008/ratings-and-reviews?currentpage=1 | Badly organised | 1 | There are only telephone appointments
And not ways appropriate for some problems .
It would be nice to see a Dr | September 2022 |
E83009 | phgh-doctors | https://www.nhs.uk/services/gp-surgery/phgh-doctors/E83009/ratings-and-reviews?currentpage=1 | Imposible to get a GP appointment | 1 | I have tried for a month to speak with a GP, even just on the phone, the secretaries won't even give me a future appointment, there seems to never be any. I have been with this GP for 3 years and have never, despite my many requests, been able to see a GP face-to-face. I have one time secured an appointment only to then be met by a physician's assistant. | December 2023 |
E83009 | phgh-doctors | https://www.nhs.uk/services/gp-surgery/phgh-doctors/E83009/ratings-and-reviews?currentpage=1 | Great practise with rapid development. | 5 | Very efficient in giving appointments and diagnosis and description that’s saves time from hospital visit, highly recommended. | December 2023 |
E83009 | phgh-doctors | https://www.nhs.uk/services/gp-surgery/phgh-doctors/E83009/ratings-and-reviews?currentpage=1 | A remarkable practice | 5 | I have nothing but praise for phgh doctors. I have always found someone to discuss any concerns I have with. The staff and the doctors are all charming and approachable. I thoroughly recommend this practice. | October 2023 |
E83009 | phgh-doctors | https://www.nhs.uk/services/gp-surgery/phgh-doctors/E83009/ratings-and-reviews?currentpage=1 | Great Professional Practice | 5 | The practice provides excellent holistic care for their patients. The GP’s are all very kind,professional and competent and always try to help
They did an unbelievable job during COVID
I would not hesitate to recommend anyone I know to register with them | August 2023 |
E83009 | phgh-doctors | https://www.nhs.uk/services/gp-surgery/phgh-doctors/E83009/ratings-and-reviews?currentpage=1 | An exemplar for others to copy | 5 | 8.35 phone surgery
8.40 answered - offered consultation or phone call. I needed an examination. Appointment offered for 10:40.
On time see GP
Examined, diagnosed, prescription sent electronically to pharmacy.
11.05 sitting having an artisan coffee, having collected my medications.
I need to add my GP was lovely. They listened: answered my questions; examined me; they explained what was happening and all with good humour.
I am blessed and very thankful. | August 2023 |
E83009 | phgh-doctors | https://www.nhs.uk/services/gp-surgery/phgh-doctors/E83009/ratings-and-reviews?currentpage=1 | Great staff makes a great practice | 5 | Used the surgeries website for econsult today
Very simple process allows you to describe your symptoms which is then passed on to a member of staff who will contact you
Within 10 minutes the doctor called me back and arranged for a prescription to be sent electronically to my local chemist.
A seamless efficient process which removes the need to attend the practice in person
This works and is so simple and will be the future.
Excellent service | August 2023 |
E83009 | phgh-doctors | https://www.nhs.uk/services/gp-surgery/phgh-doctors/E83009/ratings-and-reviews?currentpage=1 | Quick response | 5 | Phoned this morning due to upper respiratory symptoms/sinus?? Got return call back and advice within half an hour!!! Amazing. | March 2023 |
E83009 | phgh-doctors | https://www.nhs.uk/services/gp-surgery/phgh-doctors/E83009/ratings-and-reviews?currentpage=1 | This is a good practice | 5 | The Doctors and Receptionists are welcoming allowing patients to relax and not get flustered. The waiting area is pleasant and tasteful with good facilities,ie the pod where patients can check their blood pressure etc. Which is ideal whilst waiting to be seen | February 2023 |
E83009 | phgh-doctors | https://www.nhs.uk/services/gp-surgery/phgh-doctors/E83009/ratings-and-reviews?currentpage=1 | Worst practice | 1 | Last week i had the flu and asthma. do you known how hard his that for me. when speaking you can hear crackling in you chest, i rang the practice this morning at 8.30am on wednesday 8th feb. Explain to them that i am coughing and vomiting. they gave me a appointment for the doctor to call me at 2pm. The time as pass. from 8.30 this morning to 3pm how long his that. i being waiting for a call from the doctor for 7hrs. It better for me to go to er get appointment. er service much quicker that your local phgh surgery. what a joke this his second time this has happen to me. i feel the phgh surgery and there service his very bad, and standard poor in quality.i want something done about this. I have prove of the appointment for today. I feel surgery do not care about its patients. | February 2023 |
E83009 | phgh-doctors | https://www.nhs.uk/services/gp-surgery/phgh-doctors/E83009/ratings-and-reviews?currentpage=1 | Fast call back | 4 | I telephoned at 8.30 in the morning for a GP appointment . I was called back about 15 minutes later by the doctor - very impressive. | February 2023 |
E83026 | supreme-medical-centre | https://www.nhs.uk/services/gp-surgery/supreme-medical-centre/E83026/ratings-and-reviews?currentpage=1 | Morally bankrupt | 1 | I had an appointment at 11.30am this morning for a heavy illness. I was seen on time, was diagnosed with a chest infection, and was prescribed a course of antibiotics. I also need a sick note for my employer. I was told I would receive both later in the afternoon.
I called the pharmacy where my prescription was to be sent 3 hours after the appointment only to be told it had not yet arrived.
I then returned to the Practice to ask for a timeline on the prescription and sick note, and could not be given one. I was told the main doctor needs to sign them off. I then asked when I might expect this doctor to do his / her signing, and I was told that I 'may or may not receive what I need by the end of the day'.
How is this acceptable? How are practices allowed to play games with human health?
I then went to the pharmacy to ask for their opinion on the matter. All 4 of them agreed that they've never heard of a delay like this in issuing prescriptions, and that something is very wrong. I am severely distressed now, and without a prescription and a sick note. | December 2023 |
E83026 | supreme-medical-centre | https://www.nhs.uk/services/gp-surgery/supreme-medical-centre/E83026/ratings-and-reviews?currentpage=1 | Gives the NHS a bad name | 1 | Further to my review of 20.12.2024, my prescription was sent to the pharmacy after their closing hours, leaving me waiting to begin my course of antibiotics until this morning (21.12.2024). Why this delay is beyond me.
I am still awaiting my sick note, which I was told yesterday would arrive via text message by the late afternoon. This has not happened. I am now into my second day of waiting.
The consequences of this inexplicable delay has led my employer to threaten suspending my pay until I can produce proof of sickness.
Why is all of this necessary?
Why must I now deal with all the emotional and mental stress that could have been avoided very easily?
What has happened to this surgery? | December 2023 |
E83026 | supreme-medical-centre | https://www.nhs.uk/services/gp-surgery/supreme-medical-centre/E83026/ratings-and-reviews?currentpage=1 | Reception team lacking of performance | 2 | Not happy at all. Was calling about my son but the reception gentelman kept telling me "wait" and not appropriate understand for english . | December 2023 |
E83026 | supreme-medical-centre | https://www.nhs.uk/services/gp-surgery/supreme-medical-centre/E83026/ratings-and-reviews?currentpage=1 | Great Nurse | 5 | The Nurse who did my blood tests/ gave injections was very friendly and accommodating to my work schedule giving me an early slot for my injections and was was always very punctual.
Thank you so much - really appreciate it. | November 2023 |
E83026 | supreme-medical-centre | https://www.nhs.uk/services/gp-surgery/supreme-medical-centre/E83026/ratings-and-reviews?currentpage=1 | Great listening skills | 5 | I’ve just had my best experience ever with a GP. I had a complicated history and she listened intently. Then she proposed a course of action that I thought was great. She then delivered on that plan, keeping me fully in the communication loop. I felt exceptionally cared for. | August 2023 |
E83026 | supreme-medical-centre | https://www.nhs.uk/services/gp-surgery/supreme-medical-centre/E83026/ratings-and-reviews?currentpage=1 | respect Patients too & it will be mutual - awful reception | 3 | Why do the new receptionist at this clinic are ever so disrespectful every time this week I have phoned the receptionist have rudely put the phone down! Do patients don’t deserve respect!!!! It never used to happen at this surgery but the recent bunch are ever so disrespectful! | August 2023 |
E83026 | supreme-medical-centre | https://www.nhs.uk/services/gp-surgery/supreme-medical-centre/E83026/ratings-and-reviews?currentpage=1 | ive been on time for my appointment but not seen | 3 | I had an appointment at 9.30 . i was there 9.25 . no receptionist to check in so i waited to be called by the nurse. I've waited until 9.43 , and i knocked at the nurse door, was no patient inside and told her when i can see her as i need to back to work. She told me I'm late, i said to her i was waiting from 9.25 but was no receptionist and nobody called my name . She told me to book another apointment the following week
I work 6 days a week and is hard to find a cover to take time off. This let me very upset . Lack of professionalism | April 2023 |
E83026 | supreme-medical-centre | https://www.nhs.uk/services/gp-surgery/supreme-medical-centre/E83026/ratings-and-reviews?currentpage=1 | Great practice | 5 | Just wanted to compliment the team at Supreme Medical practice for the service that I received today. I called at 0830, the receptionist triaged me, the doctor called at 1120 and saw me at 1150. I received a reassuring consultation. Thank you. | January 2023 |
E83026 | supreme-medical-centre | https://www.nhs.uk/services/gp-surgery/supreme-medical-centre/E83026/ratings-and-reviews?currentpage=1 | The worst GP in the world | 1 | They have the worst service in the world, always fail you down when you actually need to speak to a doctor. The receptionists are not nice and never never human! work like robots. You spend hours waiting for an answer even though you are no 1 in the queue. | March 2022 |
E83622 | temple-fortune-medical-group | https://www.nhs.uk/services/gp-surgery/temple-fortune-medical-group/E83622/ratings-and-reviews?currentpage=1 | Who makes medical decisions? | 2 | I was blue-lighted to hospital and four days later received a call from hospital saying I needed more antibiotics which I should try and get from my gp. After numerous calls trying to get a gp to speak to me to send script to a pharmacy, the reception staff put numerous barriers in place. After 111 called practice and told me they had spoken to practice and I was to call back, to speak to a Doctor i was told off for calling back. They questioned the letter from the hospital and the call I received from the hospital at 3.45pm refusing me access to a Doctor. This was now 6pm and I was told no Doctor would speak to me as the Doctor wanted to leave on time. It was suggested I call 111 again or go to a&e. i said this was not an appropriate use of these services and primary care was correct place I should be calling. The reception team are not pharmacists, physician associates or medical Doctors. In my opinion primary care is failing. The person earning £14ph, with no medical training is preventing correct medical treatment, resulting in the need for 111 or a&e being inappropriately used when gp's at this practice have no Duty sustem in place and remain invisible. I wonder who should be earning £14ph?
Did i get my antibiotics? no | January 2024 |
E83622 | temple-fortune-medical-group | https://www.nhs.uk/services/gp-surgery/temple-fortune-medical-group/E83622/ratings-and-reviews?currentpage=1 | Left abandoned an hour on the phone | 2 | Im suffering from an infection 2 week already and received disgusting behavior today. First the doctor said shell call back because there was bad reception when she didnt. Second there was 5 people waiting for 1 hour !! I was clearly abandoned by number one for about hal an hour. This doesnt make sense so someone who couldnt care less couldnt be bothered answering the phone. This triggers anxiety and stress for someone who is already not at her best. Then finally when his majesty picked up the phone he told me dr will call me back . Of course she didnt.
Lastly my sample posted on tuesday probably never arrived as I still didnt receive results. Its an infection not a biopsy ! Whats the point of treating patients 2 months later when they had time to suffer a great deal . Pathetic. | August 2023 |
E83622 | temple-fortune-medical-group | https://www.nhs.uk/services/gp-surgery/temple-fortune-medical-group/E83622/ratings-and-reviews?currentpage=1 | Vindictive reception staff member | 1 | I have been struggling with sciatica pain since 2/6/23. My wonderful and caring Gp gave me a strong pain killers to manage my pain until I could get an appointment with the Msk practitioner. Today I had an appointment and I had noted down the time of the appointment to be at 12.30 the instead of 12.10. I realised the mix up when I arrived. The receptionist at the desk was one of the staff members who is unprofessional. She initially refused to be helpful and I left the surgery knowing that reception staff member will not help. But I realised given there was another 10 mts of my appointment time left, if I waited in the waiting area I could talk to the Msk practitioner and ask for advice as how I can manage my pain until my next appointment. As I was seen by her before and she always escorts her patients to the reception. I got to speak to the Msk practitioner when she came to the reception area.when I was in the waiting room, I was seen by our wonderful staff member Zen and one of the doctors I regularly consult. I have been a patient with this practice for a very long time, but this particular individual uses their position and makes it very difficult for me. I have complained to the practice manager and also to two of the partners of the practice. Today I receive a text at 17.07 informing that I Missed my appointment. The receptionist was fully aware it was a genuine error on my part. Whywould one suffering with sciatica pain will miss an appointment that was booked a week ago??? If I knew I am going to be late, I will call the surgery. Due to individuals like this reception staff member the practice gets bad reviews. The Doctors at the practice are wonderful, caring and supportive. But due to a few unprofessional reception staff members, this practice gets a bad reputation. I wish , these individuals are given training in dealing with Patients. We don’t go to the surgery for social reasons. This is a Gp practice and not a corner shop or a supermarket. It saddens me that staff members like the one i had to face today, make me fearful when I have to contact the practice. There are times I have called several times if I get through to one of the unprofessional staff members. These staff members are able to hide behind the practice title.
If one plans to cancel and does not notify the practice then the message i received is appropriate. But when a Patient genuinely get the time wrong, is this message appropriate? But….It’s was an opportunity for this particular staff member didn’t want to miss.
enclosed message I received at 17.07
We're sorry that you missed your appointment. In future, please notify the practice so we can offer it to someone else.
Thanks,
Temple Fortune Medical Group | June 2023 |
E83622 | temple-fortune-medical-group | https://www.nhs.uk/services/gp-surgery/temple-fortune-medical-group/E83622/ratings-and-reviews?currentpage=1 | No online no telephone either | 1 | It is now virtually impossible to get an appointment in the practice. Yes in the past pre pandemic it was good. Different Drs locums no continuity I despair and pray for improvements in the awful system of waiting 1 hour on the phone to be told there are no appointments!!! Try getting more staff a newer building is not the answer manage the service better . | January 2023 |
E83622 | temple-fortune-medical-group | https://www.nhs.uk/services/gp-surgery/temple-fortune-medical-group/E83622/ratings-and-reviews?currentpage=1 | Great service | 5 | I had to change my old surgery as I wasn't able to get appointments for my hip osteoarthritis. I moved to Temple Fortune Surgery and I am very pleased I did. Thank you for the service. | January 2023 |
E83622 | temple-fortune-medical-group | https://www.nhs.uk/services/gp-surgery/temple-fortune-medical-group/E83622/ratings-and-reviews?currentpage=1 | Very good surgery | 5 | 2 week ago I had an emergency and I was seen same day. They sent me for more investigation in no time. Very happy with the staff and the doctor. | January 2023 |
E83622 | temple-fortune-medical-group | https://www.nhs.uk/services/gp-surgery/temple-fortune-medical-group/E83622/ratings-and-reviews?currentpage=1 | Awful experience | 1 | This is the worst practice I have been registered with in London so far. I can never get appointment. After being for a week with a horrible pain in my back I called practice and stayed on the phone for 1hr 10 min to be told there are no appointments and to call at 2pm when I asked why I can’t get appointment now for 2pm ( as they have them for the afternoon) receptionist hang up on me. I went to the practice and manager said she understands my pain but she can’t do anything. Disgrace that patients need to go and cry from pain in the practice and even then not be offered appointment but they suggest i go to a&e.
I’m looking for a new GP practice. This practice should be reviewed if fit to be opened. | December 2022 |
E83622 | temple-fortune-medical-group | https://www.nhs.uk/services/gp-surgery/temple-fortune-medical-group/E83622/ratings-and-reviews?currentpage=1 | Very happy with the practice | 5 | Recently I moved in the area and registered with Temple Fortune Medical. I was very well looked after and I have got the highest praise for them. | December 2022 |
E83622 | temple-fortune-medical-group | https://www.nhs.uk/services/gp-surgery/temple-fortune-medical-group/E83622/ratings-and-reviews?currentpage=1 | Difficulty booking an appointment | 3 | On the 31.10.2022 I telephoned at 8.30 am to make a same day appointment for my son. The automated service stated I was first in line. After 45 ministers of waiting I cancelled the call as I thought there was something wrong with the line. I then telephoned again and after a further 30 minutes of waiting I spoke to a receptionist who advised there were no slots available and to telephone again at 2 pm to see if there are any slots. She said she’d send me a link with how to book via a text. I was unable to book following this link. I was concerned I would be unable again to get an appointment if I telephoned at 2 pm and my son was unwell and needed to be seen by a doctor and so I managed to arrange for my son to see a private GP. On the 1.11.2022 I telephoned again as I have an ongoing medical issue which is not urgent. I spoke to the receptionist requesting a Monday or Friday appointment with a GP and stated it could be in a few weeks. The receptionist advised there are no slots available. I asked how do people book appointments which are not urgent. The receptionist advised people book months in advance. Again I stated I didn’t mind waiting for a month or two and she stated she could not book me a slot as the person who books those slots is sick and the receptionist advised I telephone back in one week or two and maybe the person will be back so that an appointment can be booked. I have had no problems with the GPS I have seen however it seems it is incredibly difficult to book an appointment to see a GP. | October 2022 |
E83622 | temple-fortune-medical-group | https://www.nhs.uk/services/gp-surgery/temple-fortune-medical-group/E83622/ratings-and-reviews?currentpage=1 | Unacceptable practice | 1 | On hold for 1hr 20m yesterday morning to be given a phone appt one month later with doctor. Today went in at 8.30am given emergency appt at 9.30am but wasn't seen until 10.45am. Waiting in reception with my asthmatic son - running a fever, chest infection and they wanted to give him a phone appt!!!@. They should be shut down immediately. | October 2022 |
E83649 | the-hodford-road-practice | https://www.nhs.uk/services/gp-surgery/the-hodford-road-practice/E83649/ratings-and-reviews?currentpage=1 | Excellent Team and Service | 5 | I have always found the doctors as well as the nursing team to be excellent. I feel well cared for and I would like to acknowledge the Hodford Road team for the great work that they do. | May 2023 |
E83649 | the-hodford-road-practice | https://www.nhs.uk/services/gp-surgery/the-hodford-road-practice/E83649/ratings-and-reviews?currentpage=1 | Super practice | 5 | The staff and doctors are very welcoming, knowledgeable and competent.
I am very lucky to be registered with this surgery. | April 2023 |
E83649 | the-hodford-road-practice | https://www.nhs.uk/services/gp-surgery/the-hodford-road-practice/E83649/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Needed a Foster parent Health Check
Got an appointment at my preferred date and time, saw my named GP, parked outside the practice, seen on time
My wife is at a different surgery, is still on the phone trying to get through to her surgery, cant park outside her surgery (double yellow for miles), wont see her named GP
An appreciative patient | March 2023 |
E83649 | the-hodford-road-practice | https://www.nhs.uk/services/gp-surgery/the-hodford-road-practice/E83649/ratings-and-reviews?currentpage=1 | very satisfied | 5 | I’am very satisfied with my choice , this practice deserve 10 star , the GP has extra knowledge, which is hard to find with usual nhs doctors , I was very satisfied and impressed on my first visit . I don’t think I will change my rating in future .
registering, answering my call , booking my app and be seen , all was done in no time
, this was the first time I feel my NI contribution has been paid back
thanks for the hard work | August 2022 |
E83027 | the-practice-at-188 | https://www.nhs.uk/services/gp-surgery/the-practice-at-188/E83027/ratings-and-reviews?currentpage=1 | The worst practice | 1 | I regret to express my dissatisfaction with The Practice at 188, as my experiences have consistently fallen short of acceptable standards. One recurring issue involves the abrupt cancellations of appointments without any prior explanation, causing inconvenience and frustration. Furthermore, the decision to conduct a phone appointment for a shoulder injury raised serious concerns about the quality of medical judgment and care.
In numerous instances when I required timely assistance, accessing a live appointment seemed nearly impossible, leaving me questioning the availability and commitment of the medical staff. Regrettably, I have yet to physically meet with the doctor, leading me to speculate about their accessibility and dedication to patient care.
It is my sincere hope that The Practice at 188 takes these concerns seriously and addresses the shortcomings in service to enhance the overall quality of medical care provided to patients. | December 2023 |
E83027 | the-practice-at-188 | https://www.nhs.uk/services/gp-surgery/the-practice-at-188/E83027/ratings-and-reviews?currentpage=1 | So supportive Dr's, Clinical Pharmacist and Reception | 5 | My son and I have been members of this practice for over 50 years. My son has special needs and we were faced with a major problem regarding his treatment. He has dual nationality and found that he could not return to continue his medication. Therefore faced with the problem of obtaining specialist medicines for him whilst in England. He was due to urgent medication. The Reception, Dr's and Clinical Pharmacist were superb in obtaining and administering and ensuring he received his medication on the dates required. | October 2023 |
E83027 | the-practice-at-188 | https://www.nhs.uk/services/gp-surgery/the-practice-at-188/E83027/ratings-and-reviews?currentpage=1 | This Practice make me waste my time | 1 | I´d received a text message last week telling me to book an appointment for discussing about the X-ray of my wife. I went to the practice last Monday 10th of July about 18:30h in behalf of my wife to book it. I gave all details about my wife to a lady at the reception desk, she wrote on the computer a call appointment with Spanish interpreter for the same day at 19:30h. Nobody called us so I went back to the Practice on Wednesday 12th of July about 18:00h. I told another lady at the reception desk about that problem. She told me there wasn´t any annotation in the computer. The lady who told me to get an appointment on Monday the 10th didn´t do any annotation, that´s unbelievable. I asked the second lady to get an appointment, she told me the first one available is on the 4th of August but it won´t be possible with interpreter because to have an appointment is one slot and is needed another slot for the interpreter, 2 slots aren´t possible so she doesn´t know when it´s available an appointment with 2 slots. She told me to try that next week. I don´t understand what she told me that, because my wife has had call appointments with the doctor with interpreter before, it´s the the doctor who calls the interpreter for talking the doctor, interpreter and my wife. | July 2023 |
E83027 | the-practice-at-188 | https://www.nhs.uk/services/gp-surgery/the-practice-at-188/E83027/ratings-and-reviews?currentpage=1 | Staff could not be more helpful | 5 | Reception staff dealt with my query very quickly and happily, even calling me back within 5 minutes with the outcome of my query | May 2023 |
E83027 | the-practice-at-188 | https://www.nhs.uk/services/gp-surgery/the-practice-at-188/E83027/ratings-and-reviews?currentpage=1 | Excellent experience | 5 | I visited the practice to discuss a medical issue I'd been having for some time. The doctor was extremely helpful and provided me with several options to proceed, as well as the materials I needed to be referred to an NHS clinic that could help me directly. Overall a very productive experience. | April 2023 |
E83027 | the-practice-at-188 | https://www.nhs.uk/services/gp-surgery/the-practice-at-188/E83027/ratings-and-reviews?currentpage=1 | No help at all | 1 | The receptionist was very rude after waiting over a hour on phone to be told no appointments call tomorrow which is not possible to call every day waiting for an hour. Incompetent receptionist no help told to go hospital as No appointments available possibly next month. Terrible bad attitude rude and in wrong profession supposed to help but just made me feel more I'll die to stress of it | February 2023 |
E83027 | the-practice-at-188 | https://www.nhs.uk/services/gp-surgery/the-practice-at-188/E83027/ratings-and-reviews?currentpage=1 | They don't want to give face to face appointments | 1 | My husband and I went to reception yesterday 6th of February at 19:00h asking a face to face appointment because I've had a throat infection since 6 months ago and got two phone appointments yet and have been getting worse last time. It was the answer of the woman who was at the desk, there aren't any appointments for today, nor tomorrow, nor after tomorrow also she told me to call tomorrow from 8:00h for having an appointment. It doesn't make sense because she told me there won't be any appointment next days. I couldn't understand how there weren't any appointment for today when only a patient was waiting the doctor there. I believe if I'd asked a private appointment paying I wouldn't have had any problem for getting it today or tomorrow. Finally, my husband called today 7th of February at 8:00h, he was waiting one hour to be attended. Somebody told him as the same as yesterday, there aren't face to face appointments. It's the only option to go to the hospital, it means to wait 5 hours there or more. I'll change to another Practice as soon as possible. | February 2023 |
E83027 | the-practice-at-188 | https://www.nhs.uk/services/gp-surgery/the-practice-at-188/E83027/ratings-and-reviews?currentpage=1 | Worst GP practice | 1 | Everytime I call, I wait 45 - 60 minutes in line to be told there are no appointments, today or for a routine appointment on a future date. Call back next day and same old story next day. Worst GP ever they should be closed down. Complete waste of NHS resources. What is the point of paying someone to answer the phone when they cannot offer appointments. The practice should be Closed down. | February 2023 |
E83027 | the-practice-at-188 | https://www.nhs.uk/services/gp-surgery/the-practice-at-188/E83027/ratings-and-reviews?currentpage=1 | Terrible practice, rude staff, never have appointments. | 1 | This is genuinely the worst practice I’ve ever encountered. I’ve been with this practice for about 6 months since moving to the area. From day 1 it’s been consistently terrible for a number of reasons.
1. They never have face to face appointments available. They constantly tell you to call the out of hours number. You call it and speak to a doctor who only refers you back to the GP because they can only do so much over the phone. This happens routinely and when I raise it they say that’s just how it is. I explained I’ve been trying for 6 months to see a doctor for the same issue and I’m just going around in circles and making no progress. I’m just fortunate that it’s not a life threatening condition because for many they simply wouldn’t be seen in time and could end up in a much worse position due to unnecessary delay.
2. The staff are so rude and hostile. Even after waiting patiently for 45 mins or so to get through, they speak to you like you’re inconveniencing them by calling for an appointment and dismiss you by saying to call out of hours (and that’s even when I call at 8am sharp for an appointment). They hang up on you without saying bye. It’s honestly so bizarre how the staff behave.. if they hate what they do then don’t do it but taking it out on patients is so unnecessary and unprofessional.
3. I’ve only managed to get a face to face appointment twice in 6 months (and I would call at 8am several times a week to try to get an appointment). I eventually got an appointment with a nurse because they refuse to let me see a doctor. The nurse was so rude, she was arguing with me and gaslighting me about my symptoms. After I left, my symptoms didn’t go obviously so I called again and eventually got another appointment with the same nurse unfortunately, and again it was so unpleasant I left and burst into tears. I also ended up going to the walk in emergency centre at the hospital because they wouldn’t help at all, but feel I shouldn’t have to resort to that because it’s a GP I needed not the hospital.
4. They have messed up my medication in the past. I was prescribed the wrong amount of antibiotics and every time I called or went in to rectify it, they just send you in circles saying to call when I go in, then when I call they say to come in because they can’t deal with it on the phone. I ended up not being able to have the correct course amount so the treatment was unsuccessful.
5. Finally, I feel that my mental health has really suffered since interacting with this practice. The combination of negative things above has made me increasingly anxious and depressed because I am going around in circles, can’t get help, I’m trying hard to be patient with them and am only met with hostility. This practice refused to even send me for a scan and only did so once an external doctor from the hospital sent them a letter directly telling them to do so. Despite this, it’s been over a month and I still haven’t been given an appointment for a scan. | January 2023 |
E83027 | the-practice-at-188 | https://www.nhs.uk/services/gp-surgery/the-practice-at-188/E83027/ratings-and-reviews?currentpage=1 | Great Experience | 5 | I called to make an appointment this afternoon and the phone was answered very quickly by a delightful, kind receptionist, who was exceptionally good, offering me either a telephone or face to face appointment. I opted for the former and was contacted within two hours, by a nurse. She was friendly, caring, professional and very helpful. I’m so fortunate to belong to such a wonderful practice. | January 2023 |