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E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=1 | Most reassuring and helpful | 5 | I rang today to chase an e consult and the call was answered after a very short wait and my concern was dealt with quickly and I was offers an appointment in five days which was fine given my issue is not a major one and the time of the appointment was 7.45 pm which is really convienient and a super service I am delighted thank you Longrove | November 2023 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=1 | Awful | 1 | I think this practice is OK but if you think you maybe seriously unwell, or a woman going the menopause, or waiting for a follow up call after two years, this practice is perhaps not for you. | October 2023 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=1 | Efficient and Courteous | 5 | Just wanted express my thanks and appreciation for managing prompt amendment to my blood test form. To include additional details of further tests required as requested by my consultant . | October 2023 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=1 | Amazing experience | 5 | I just want to say that every time I call up the surgery everyone at the reception desk are always very helpful and trying the hardest to accommodate myself or my baby boy. Also all the nurses that take the blood and do check ups and well as the doctors always very helpful and never felt that they rush me. Thank you once again for all your hard work 🙏🏼 | October 2023 |
E83017 | longrove-surgery | https://www.nhs.uk/services/gp-surgery/longrove-surgery/E83017/ratings-and-reviews?currentpage=1 | Really helpful tonight | 4 | I called about a prescription that I needed altering at gone 5, I wasn't sure they would be open, but the phone was answered within a couple of minutes. The woman I spoke to was very helpful, checked the info on my file and said she would ask the duty doctor to write a prescription that night as I was nearly out of medication. I was very happy with that, then she called me back 10 mins later to say it had been done! With the NHS under such pressure I felt that she really went above and beyond. Thank you very very much :) | September 2023 |
E83639 | rosemary-surgery | https://www.nhs.uk/services/gp-surgery/rosemary-surgery/E83639/ratings-and-reviews?currentpage=1 | Great attentive and thorough GP's | 5 | I highly recommend this GP medical centre. They are always very quick to see me and my husband. For example I called this morning at 10.30am to book appointments for one thing time pressing and one medication review. I was seen by a doctor at 1pm today and then having a call at the end of the week. Really excellent service. The doctors are very thorough with their investigations. My husband and I both have ongoing medical conditions and have always walked away relieved we found this GP in Finchley Central. | November 2023 |
E83639 | rosemary-surgery | https://www.nhs.uk/services/gp-surgery/rosemary-surgery/E83639/ratings-and-reviews?currentpage=1 | Slow and Clueless | 2 | I have just returned from a visit to the surgery because it takes more than 25mins to get through on the phone, I thought I could get more done. Little did I know that a concern for deep vein thrombosis in my left leg could be left to a phone call sometime on the morning of the 31st October, more than a week away in which I could be dead! Also when I asked about a letter that I requested for my work human resources as I am trying to get a comfortable chair had not been done even though I asked for it a week ago.
The receptionist then went on that the NHS app on my phone is useless and wouldn’t show my repeat prescription, as it was not the fault of the surgery, typical body swerve there! It has worked perfectly for me for more than a year. It is the surgery that stops repeat prescriptions because they think I might be dead.
Well I am not dead yet, I need the prescription for my prostate as I cannot go to the loo if I don’t take the medication.
This surgery was top notch only about a year ago, what has happened? | October 2023 |
E83639 | rosemary-surgery | https://www.nhs.uk/services/gp-surgery/rosemary-surgery/E83639/ratings-and-reviews?currentpage=1 | Great practice & doctor | 5 | I have been with the Rosemary practice for over six years . I have been meaning to write an excellent review for a while but was busy. I have always found the surgery to be very efficient . The receptionists are always very quick & attentive . I have always found my doctor to be very supportive , thorough & detailed and takes all the necessary actions that I need . I feel she always goes out of her way to help me with my particular condition & anything else I need. I feel very well taken care of and I cannot recommend Rosemary Surgery Finchley highly enough. Big thank you. I am full of gratitude. | June 2023 |
E83639 | rosemary-surgery | https://www.nhs.uk/services/gp-surgery/rosemary-surgery/E83639/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | After struggling for so long as many do to find an attentive GP practice with appointments and availability, I found myself trying Rosemary surgery due to it having the best reviews in our local area at the time a few years ago. I was having health issues and struggling to find anyone who would help me at my then GP. That was when I moved to Rosemary Surgery. They are such kind doctors; extremely attentive, trusting, trustworthy, knowledgeable, and always their her best to help you and are passionate about doing so. I have found all the GPs attentive, and caring, and even during the height of Covid, they were still always prioritising the patients and their welfare, which was admirable. They are extremely prompt with giving test results, ordering prescriptions and contacting you. It can at times be tricky to get appointments for routine stuff/ having to wait a week or two, but for anything urgent they will always try to give you a same day appointment or the next day. At Rosemary, they always follow through if they say they are going to do something (e.g a referral or write to someone on your behalf), which gives you peace of mind as you dont need to keep checking and chasing.
Bear in mind, people usually only write reviews when they’re unhappy, so a lot of these reviews are reflecting poorly on a great practice. I can assure you that the practice, its receptionist, and the way in which they operate, are amongst the best I’ve experienced, and I couldn’t be more grateful to Rosemary. I could not recommend this surgery, and the doctors there, enough. | February 2023 |
E83639 | rosemary-surgery | https://www.nhs.uk/services/gp-surgery/rosemary-surgery/E83639/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | Great practice, competent physicians, and friendly and helpful staff. Would definitely recommend this surgery | February 2023 |
E83639 | rosemary-surgery | https://www.nhs.uk/services/gp-surgery/rosemary-surgery/E83639/ratings-and-reviews?currentpage=1 | Gone downhill | 1 | I've been with them for 4/5 years now and used to think they were great. Not so much anymore. Its very rare to get past the reception. When you do, great. But the issue with even just speaking with one seems to be getting worse. I tried on Monday as requested by the 111 doctor at the weekend. Who prescribed antibiotics for my chest, I've got emphysema. I'm really rough, and was refused to speak with doctor. Told to wait till antibiotics have kicked in. We'll it's Wednesday now and I still feel ill. Can't breathe properly, I've increased my inhalers myself as I don't know what else to do, my voice has gone because of them I guess, Im coughing more but I don't want to call them again. I feel that rough but the thought of calling again for help and being biffed off by the receptionists depresses me. I've lost confidence in them. And after doing a recce of the local doctors no one is saying much better of any of the others. If you are not urgently sick (sick is sick surely) it's 3 weeks for an appointment , 2 weeks for a phone appointment. Seriously. What has happened to them since covid. Because that's when it all changed. And incidently, working in customer service myself, if you dobattend the surgery, I've seen personally, the receptionists finish their gossip before they turn to ask a patient how they can help. Really builds confidence. I'm looking for another doctor, unfortunately. I used to really feel happy here. Not anymore. | January 2023 |
E83639 | rosemary-surgery | https://www.nhs.uk/services/gp-surgery/rosemary-surgery/E83639/ratings-and-reviews?currentpage=1 | Great practice | 5 | I've been attending Rosemary's GP practice for over a year and I've never experienced such a good care from any doctor before. They always have time to listen to your concerns, are very quick at referring to specialists and I never have to wait long for an appointment. The practice itself is very well run by friendly and attentive team. Thank you for looking after me. | December 2022 |
E83639 | rosemary-surgery | https://www.nhs.uk/services/gp-surgery/rosemary-surgery/E83639/ratings-and-reviews?currentpage=1 | Wonderful doctors | 5 | I have been a patient here for the past year. Every appointment, in person or via telephone, has been excellent. The GPs are kind, interested and thorough and I can’t recommend the practice enough. | October 2022 |
E83007 | squires-lane-medical-practice | https://www.nhs.uk/services/gp-surgery/squires-lane-medical-practice/E83007/ratings-and-reviews?currentpage=1 | Unsuitable | 1 | I have a medical condition, I got very unwell recently and made an e consult, unlike before I got same day appointment and seen by a locum GP increased my medication and added another one and ask me to take rest for 2 weeks and contact them.2 weeks stayed at home,condition not improved, can't walk due to back pain, called the GP practice to extend the sick leave and waiting for the hospital appointment. GP practice said to do an e consult and I did that.The next day there was a physio appointment which I attended by the help of my neighbour. For the sick note they told me wait for 4 days,I waited for 4 days then in the evening they send me a text message that someone will contact me on next week! It was already late so I called the Surgery next day . The receptionist was telling me that you have received your response in 4 days that they will contact you next week .that is one week later.I told my work place this is what happening they can't believe it.The said one week finished,no contact from them, I called them again the receptionist said there is no update she will send a request to the Doctor and will contact me ,nothing happened. Meanwhile I attended my hospital appointment ,my consultants gave me an injection in the clinic itself for my condition and did all bodd test and changed my treatment regime and also advised to take rest and get sick leave from GP. but this is my Gp doing,.This is not the first time,few months before almost same incident then I went to the Gp and requested to see the practice manager and finally got to do another e consult and got appointment. I have always problem with my medication as they never sent it on time to my pharmacy, once my Son got a skin condition needed to see a GP, he made 3 times e consult and got a reply after 48 hours that e consult cancelled as not had sufficient information on the form.After 3 failed attempts to make an appointment on line he went to the practice and said he will wait there until he see a doctor or get an appointment. The practice called the Police and the police came and ask my Son what happened and they told my son that since the practice called them they have to ask him to leave the place, but they really understand what is happening there and suggested him to go to the hospital which he did and got the treatment even though he waited in A&E for 4 hours. Few months before I made an e consult for severe back pain they arranged a physiotherapy appointment for me after 3 months without seeing me.Why nobody is taking any action about this GP practice,this is a very unsafe practice need immediate action. | November 2023 |
E83007 | squires-lane-medical-practice | https://www.nhs.uk/services/gp-surgery/squires-lane-medical-practice/E83007/ratings-and-reviews?currentpage=1 | Words fail me it really can't be worse | 1 | When will someone come and inspect this surgery?
I am standing in the GP surgery, desperate for an appointment for my child yet told to complete an e consult.
The e consult is a long form that you are only allowed to complete 4 hours a day between 8-12.
The number of times I have done this and not received a call in the time specified. And if you do receive a call and you miss it (because you are working and not staring at your phone in the vain hope the GP might contact you) well you missed your chance, e consult all over again.
Receptionist absolutely rude. Every single one of them. It feels like they are robots programmed to say e consult to you.
I have had to contact this surgery 3 times in the last month and now will make the move.
I put off making GP appointments because of the stress. My kids are now a bit older (3) so can probably walk the extra 15 minutes.
Such a horrible place. | September 2023 |
E83007 | squires-lane-medical-practice | https://www.nhs.uk/services/gp-surgery/squires-lane-medical-practice/E83007/ratings-and-reviews?currentpage=1 | Lacks empathy and feel vulnerable | 3 | Child had blood test and DR rang today without an arranged appointment to discuss results so missed their call. Phoned surgery ans receptionist said they would pass on message and get GP to call back. Waited and few hours later told to call to get test results. Phoned back and told by receptionist that need to speak to GP. I tried explaining that I tried to and have been waiting for a callback. Receptionist says next appointment is in a weeks time. I said given that the GP called so soon after the blood test shows urgency as well as whether to continue with current medication. Receptionist said that so you’re refusing the appointment next week. Huh?!! I said no, just that it’s important given that the GP has phoned me to discuss results and you won’t give me the results or tell me whether to continue child with current meds that I have an appointment sooner. She then directs me to econsult (which is closed after 12) to make an appointment as the GP won’t call me until I make an appointment. I asked her to pass message onto GP which she said I would have to put in a request via econsult. Basic empathy and patient care is missing here. Dealing empathically with vulnerable patients does not seem to be a priority here. They cause you more stress and distress when they should be causing you no harm. Honestly, this surgery could not get any worse when it comes to patient care. | August 2023 |
E83007 | squires-lane-medical-practice | https://www.nhs.uk/services/gp-surgery/squires-lane-medical-practice/E83007/ratings-and-reviews?currentpage=1 | Rubbish, no sense of time | 1 | Such a bad surgery, I was on time for my appointment dr came after 10 mins of my appointment and seen 40 minutes. It’s terrible
I was waiting, working in busy pharmacy, but this surgery don’t care about anything rather than themselves. They takes patient for granted, we pay so much taxes and can’t have proper service once in a year. Shame | July 2023 |
E83007 | squires-lane-medical-practice | https://www.nhs.uk/services/gp-surgery/squires-lane-medical-practice/E83007/ratings-and-reviews?currentpage=1 | This is not a Dr Surgery - it’s an admin centre | 1 | After 34 years had to leave this practice as the only recommendation they give is to go to A&E all the time. E consult always replied to by admin staff only who are unprofessional and unhelpful. At my wits end as get no medical help so had to change surgeries. This Dr Surgery is not fit for purpose and needs to close for their patients sake. | June 2023 |
E83007 | squires-lane-medical-practice | https://www.nhs.uk/services/gp-surgery/squires-lane-medical-practice/E83007/ratings-and-reviews?currentpage=1 | Horrible GP practice | 1 | This is my GP practice in the past 5 years which I last 4 years I was not able to book an appointment to see my doctor nor nurse.
I’m diabetic insulin dependent and when ever I would like to speak to the doctor they offered me e consolation.
As soon as they received they’re always asking me to go to A&E although I do not need.
No even basic communication between patient and doctor!
Moreover, I have children 7 and 2 years old and not able to bring to the surgery when needed.
What kind of patient care is that!?
Do not recommend to no one. | May 2023 |
E83007 | squires-lane-medical-practice | https://www.nhs.uk/services/gp-surgery/squires-lane-medical-practice/E83007/ratings-and-reviews?currentpage=1 | Close or do a better | 1 | I have been at this GP for far to long
Finally I've taken the plunge and started the process of changing. I have a child with complex needs and getting to see a doctor is a highly anxiety inducing and stressful experience. Often I hold off as long as I before completing an econsult because I know how awful the service will be. I have been reduced to tears by the surgery before and the receptionist no matter who and how many times have changed are rude and inconsiderate of the fact they are providing a level of care. They give appointments without consideration that you may be working and never offer appointments after 4.30. Often there is no doctor in the surgery so emergency appointments can't happen. Over the last year, whenever I have needed medical assistance I've needed to call 111 which are a far busier service and I have always got the help I've needed. My child complex needs are not adequately followed up and as a result of this GP have progressively got worse. I feel frustrated and upset by the fact that an NHS I love so much is represented by the people running this GP. It not working, change, do better!!! I worry for those who may have mental health issues are registered at this GP. Do not register here, you'd be better of without a GP than this one. Just the thought of almost being rid of this surgery makes me feel instantly lighter.
I will say this, the nurse heard me once almost having a breakdown when in desperate need of an appointment for my son and she called me in and gave me the appointment he needed for later that day - so its not that receptionists can't give you the appointment its that they won't. | March 2023 |
E83007 | squires-lane-medical-practice | https://www.nhs.uk/services/gp-surgery/squires-lane-medical-practice/E83007/ratings-and-reviews?currentpage=1 | Poor Medical Practice | 1 | I would like this medical practice reviewed for its governance in medical practice and logistics. Several econsults are required to achieve an outcome. Patients are not informed of outcomes and require to call periodically. I have mad my medication rejected on several occasions after visiting the hospital and under the care of a specialist for long-term treatment. They request to provide suitable months supply even though I am not under their care and hospital letters to them explaining the long-term medication does not provide sufficient evidence. The team seem not to act on requests. Econsult request portal is closed even during opening hours of the practice. | January 2023 |
E83007 | squires-lane-medical-practice | https://www.nhs.uk/services/gp-surgery/squires-lane-medical-practice/E83007/ratings-and-reviews?currentpage=1 | Rubbish surgery | 1 | Not sending prescription as request, bad stuff, rude people work there, stay on the phone for long time not aswering, fill the E consult , but not get a phone from Dr as it should be, horrible horrible sirgery | December 2022 |
E83007 | squires-lane-medical-practice | https://www.nhs.uk/services/gp-surgery/squires-lane-medical-practice/E83007/ratings-and-reviews?currentpage=1 | Terrible practice | 1 | I did econsult regarding my visit to A&E and I needed extra medication as directed by the hospital. The doctor, disregarded it as I had to re visit the A&E for something different as well as the fact that I didn’t get more medication from the GP. They disregarded my econsult saying I have to do another one when I just did one. I called the GP several time to explain that I need this medication, it led to me staying 17 hours in A&E when I needed was just a prescription from my GP. I called several times to explain this, receptionists are rude and don’t let you speak to the doctors, doctor just ignored me in the end. I even sent an email, no response. They don’t care at all. I still don’t understand why this practice is still running. | December 2022 |
E83638 | the-mountfield-surgery | https://www.nhs.uk/services/gp-surgery/the-mountfield-surgery/E83638/ratings-and-reviews?currentpage=1 | Unhelpful, unprofessional. | 2 | I called to register with this practice, as it's nearby and it has decent reviews on Google. But I was told to "go elsewhere" after I asked if it was possible to get proof for the "3 month waiting list" I was told of, I requested this because my employer needs proof that I have been to a local GP.
I totally understand the pressure the NHS is currently under, and if they couldn't provide that.
But telling me to "go elsewhere" , and "no GP provides that" was not neccesary and unprofessional. I didn't have an issue with the waiting list. She, didn't ask if there was anything else I needed. And proceeded to hang up, this happened today. | December 2023 |
E83638 | the-mountfield-surgery | https://www.nhs.uk/services/gp-surgery/the-mountfield-surgery/E83638/ratings-and-reviews?currentpage=1 | Empathic doctors, efficient caring staff | 5 | I find this GP extremely well run. Receptionists are efficient, responsive and caring. Doctors listen, investigate your concerns. I am very happy and grateful that myself and my family can be cared by such wonderful team. Thank you Mouthfirld surgery | July 2023 |
E83638 | the-mountfield-surgery | https://www.nhs.uk/services/gp-surgery/the-mountfield-surgery/E83638/ratings-and-reviews?currentpage=1 | Great practice | 5 | This is a great “ family Gp “ practice . As a patient I feel that the clinical team know and care about my health and well-being . Getting an appointment is east as there is a selection of walk in surgery / appointments/ and telephone consultations . All of the clinical team are very experienced ( and it shows ) . The receptionists are very professional and welcoming making a trip to the surgery as stress free as possible . Obviously the health service is operating under a great deal of pressure but at mountfield they remain very patient focused | May 2023 |
E83638 | the-mountfield-surgery | https://www.nhs.uk/services/gp-surgery/the-mountfield-surgery/E83638/ratings-and-reviews?currentpage=1 | Great practice | 5 | As usual, I received efficient and professional service not just from the doctor but the reception staff - and I hardly had to wait! | May 2023 |
E83638 | the-mountfield-surgery | https://www.nhs.uk/services/gp-surgery/the-mountfield-surgery/E83638/ratings-and-reviews?currentpage=1 | Gone downhill fast | 2 | The phone system has been changed to an automated one. To make an appointment you must wait on the phone. Currently into my 22nd minute of waiting. The whole time being told I am caller number 2 in the queue. I haven't managed to see a doctor face-to-face since before the pandemic but now I can't even book a telephone appointment. | August 2022 |
E83638 | the-mountfield-surgery | https://www.nhs.uk/services/gp-surgery/the-mountfield-surgery/E83638/ratings-and-reviews?currentpage=1 | Excellent service and advice | 5 | The surgery could not have been more helpful and the appointment system was excellent. Care and attention was first class. I'm delighted to be a patient at Mountfield. | June 2022 |
E83012 | the-old-court-house-surgery | https://www.nhs.uk/services/gp-surgery/the-old-court-house-surgery/E83012/ratings-and-reviews?currentpage=1 | Bad practice | 1 | you can not reach the practice at all on the phone. Takes if you are lucky minimum 30 mins to answer and that's on a good day. More likely to get it answered in 1 - 1.5 hours only to be told irrelevant or wrong information.
They don't even know what is happening with referrals and I have to chase them for it rather than the other way round.
Website gives wrong information. It leads you to Patient Access platform for online appointments only to register and be told that the service is not available for this particular GP through the platform. neither is it available through the NHS app.
Overall bad service | October 2023 |
E83012 | the-old-court-house-surgery | https://www.nhs.uk/services/gp-surgery/the-old-court-house-surgery/E83012/ratings-and-reviews?currentpage=1 | Prescription problems | 2 | I've been at this surgery for 2 and a half years. Overall I've found the doctor's very helpful, but I've been plagued by problems with my repeat prescriptions, which can take weeks to show up from the time you request them.
Today I called up asking for help with an emergency prescription and was curtly told they wouldn't help and I would have to use their normal prescription request form. As that could take weeks I've had to urgently seek help elsewhere.
I will be leaving the practice as I am a diabetic and it's essential I receive my medications when I need them. I can't keep waiting and risking my health. | June 2023 |
E83012 | the-old-court-house-surgery | https://www.nhs.uk/services/gp-surgery/the-old-court-house-surgery/E83012/ratings-and-reviews?currentpage=1 | Brilliant practice | 5 | Old Courthouse is an excellent surgery, with wonderful staff. The doctors and nurses are knowledgable and professional but also sympathetic and friendly. It's very efficiently run in terms of getting appointments, prescriptions and referrals. Recently, I had a phone consultation for knee pain. Very quickly I was sent a link to book an MRI scan which I had within the week. I have already had the results explained to me by both a physio and a doctor at the surgery and have now been referred to hospital for further treatment. I'm impressed! | June 2023 |
E83012 | the-old-court-house-surgery | https://www.nhs.uk/services/gp-surgery/the-old-court-house-surgery/E83012/ratings-and-reviews?currentpage=1 | Patient and Caring Receptionists | 5 | The receptionist I spoke to was really very caring and understanding. Worth the long hold waiting time to be dealt with effectively and with full empathy. | May 2023 |
E83012 | the-old-court-house-surgery | https://www.nhs.uk/services/gp-surgery/the-old-court-house-surgery/E83012/ratings-and-reviews?currentpage=1 | Brilliant practice | 5 | I have always had a good experience with this surgery. Their online service is fantastic, whenever I submit my issue or query I have a response within 24 hours from the doctors or reception staff. The doctors are efficient and helpful, as are the staff. I would highly recommend this surgery. | April 2023 |
E83012 | the-old-court-house-surgery | https://www.nhs.uk/services/gp-surgery/the-old-court-house-surgery/E83012/ratings-and-reviews?currentpage=1 | Helpful Receptionists | 4 | I have sadly had to ask for the help of the receptionists at Old Court House to help me navigate the inefficiencies of the hospital referral system, get urgent medical help and on occasion to support a family member access support lately. I have found the receptionists who are put in the role of gate keepers to be really helpful and understanding. This has changed hugely in the last 2/3 years and has left me feeling very grateful for the kindness and help. Thank you. | February 2023 |
E83012 | the-old-court-house-surgery | https://www.nhs.uk/services/gp-surgery/the-old-court-house-surgery/E83012/ratings-and-reviews?currentpage=1 | Great Reception | 5 | Exemplary service from the receptionist.
Proactive , friendly and “can do” attitude both in person and via phone . | December 2022 |
E83012 | the-old-court-house-surgery | https://www.nhs.uk/services/gp-surgery/the-old-court-house-surgery/E83012/ratings-and-reviews?currentpage=1 | Listening to patients | 5 | A very pleasant and easy experience.
Booking a consultation was easy and the receptionist very helpful.
The consultation itself with a nurse was professional and the way I was treated was helpful and encouraging. The atmosphere was relaxed. | June 2022 |
E83012 | the-old-court-house-surgery | https://www.nhs.uk/services/gp-surgery/the-old-court-house-surgery/E83012/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | I have been with the Practice for over 30 years! I’ve always been happy with the service they’ve given me and my family but particularly impressed during the Pandemic when I know things have been difficult. In past year I’ve needed to speak to a doctor on various health issues and there has always been one available to me. In fact I have had several face to face consultations over the past 6 months. All the doctors I have seen have spent a considerable amount time with me and I’ve received a phone call within and few hours of calling the Surgery. Great Receptionists too!! Thank you! | April 2022 |
E83012 | the-old-court-house-surgery | https://www.nhs.uk/services/gp-surgery/the-old-court-house-surgery/E83012/ratings-and-reviews?currentpage=1 | Great polite new reception and efficient | 4 | I had trouble with uploading a request document on the website and the new receptionist was extremely helpful. She went over and beyond to help me during the phone call and speedily delivered via text my blood test form in a matter of minutes of uploading the request. Thank you all at the Surgery.
Wilson | April 2022 |
E83010 | the-speedwell-practice | https://www.nhs.uk/services/gp-surgery/the-speedwell-practice/E83010/ratings-and-reviews?currentpage=1 | Unhelpful attitude by reception staff | 1 | It is rare that I write critical feedback as I appreciate all the work that is being done and of course the staff that I value. However, recently, we have run into less than satisfactory interactions with your side. It is in relation to my toddler son who has a vulnerable chest and requires ongoing treatments.
I received a text on my mobile phone, that based on his vulnerability in Winter (he has repeated hospital admissions with viral chest infections), he needs a flu vaccine and advised that I book an appointment. I filled in the form as we have done several times before on the mobile phone. An automatic test promised a contact within a day. No contact was made. I filled in the form a second time to the same effect. My wife also did the same and no reply or call was made. A few days later we were about to run out of critical medication and I called your reception. The reception lady said that a vaccination appointment date has been fixed and communicated by text to my mobile phone number. Regarding the prescription, She said a link was sent to my phone number. The problem nothing came.
I had to walk into the practice myself. I checked my phone number there was an error by one digit. I do not understand how this is happened, I used the same number multiple times and every time there was no issue. I corrected the number, she said she sent the details again, nothing came in phone even with the supposedly corrected number.
I went back to the receptionist, she initially denied receiving any e-mails from myself. She tried to argue that there is something wrong with my phone and I should check with my service provider. When I said, also how about the e-mail about patient access instead of a prescription when I know patient access is not available for children.
There was some back and forth exchange which I feel was not helpful as she kept brushing me off to check with the “service providers” even thought I pointed out it can not be both myself and my wife have faults with our mobile phones?
Somehow, she managed to find the e-mails I sent after my insistence and after I had to explain why I need this prescription a.s.a.p. She told me to wait for a reply from the prescription team within 24 hours. I have not still received any texts or links on my phone even after the supposedly corrected number.
What I find sad is the way, I was brushed off and not taken seriously when there was clearly, a technical issue that needs to be solved. Only after my insistence that she gave me the e-mail address and I feel the tone, and the body language lacked in the necessary empathy and helpfulness required in such a situation. Instead of looking into the issue, was I was brushed to “check with my service providers”. In all this, what at stake was forgotten, there is a vulnerable child who needs this medication without interruption, and this should have been the focus of this encounter. | December 2023 |
E83010 | the-speedwell-practice | https://www.nhs.uk/services/gp-surgery/the-speedwell-practice/E83010/ratings-and-reviews?currentpage=1 | Poor appointment system | 3 | The appointment system is disappointing. You are only able to book an appointment now via the online platform. This platform is supposed to be open until midday but now closes once capacity has been reached - on this occasion by 9.30am. I tried calling to make an appointment as I could not access the online form and was told the only way of booking is via the online platform. My other option was to call 111. This system does not take into consideration vulnerable or elderly patients who may struggle using online. What happens if you are medically unwell in the afternoon and need to see a GP. Pushing them to 111 is not the answer. I understand that general practice is under strain but this doesn’t help the system, is against the access requirements set this year and doesn’t feel particularly safe. Surely there should be access in the mornings and afternoons. Maybe consider a secondary option for patients who struggle with online access. | November 2023 |
E83010 | the-speedwell-practice | https://www.nhs.uk/services/gp-surgery/the-speedwell-practice/E83010/ratings-and-reviews?currentpage=1 | Worst GP practice | 1 | I have been waiting 9 years for second opinion. As a result of wrong diagnosis I ended up in wheelchair and with chronic pain. During Covid I volunteered around 30 times for the practice for free. After 6 years of waiting I left the practice. Recently I moved back to them and because of that needed review of my medication. Doctor said they can’t give me any painkillers at all and was told to get paracetamol of the counter. I would never choose them again. | October 2023 |
E83010 | the-speedwell-practice | https://www.nhs.uk/services/gp-surgery/the-speedwell-practice/E83010/ratings-and-reviews?currentpage=1 | New triage system not fit for purpose | 3 | The new Accurx triage system is not fit for purpose as it is constantly turned off early, and the receptionists can't / won't help make appointments after that time, simply repeating "log in at 0600 tomorrow / Monday". There is no recognition of the fact many people are unable to do this early in the morning. There must be a facility to use the triage system later in the day rather than it being turned off at an arbitrary time each morning - why not turn it on from say 0900-1200 and 1500-1800 each day giving everyone a fair chance to access their GP? 0600 to an unknown time in the morning is not reasonable.
Furthermore, and probably more importantly, when you have an ongoing issue being investigated and require a series of follow-up appointments with a named GP, why are patients forced to go through the triage system anyway? In these cases, common sense should be applied and the receptionists should be empowered to make the follow-up appointment over the phone. Even better would be if whichever triage system was in use required a login with a username / password so patients could add additional info and requests for follow-ups to their case history at any time.
The old Patient Access system was the best when the practice used that as you could log in and select an appointment at a convenient time. Now, if you receive an appointment, no notice is taken of your availability, which is frustrating for those who work full time and have many time commitments.
The GPs at Speedwell are excellent but it's frustrating and upsetting that the practice has made it so hostile for some sections of the community and those requiring follow-up to access its services. Technology is great but it's not being used effectively here, almost just as an overlay to existing manual systems, which is the worst of both worlds. | June 2023 |
E83010 | the-speedwell-practice | https://www.nhs.uk/services/gp-surgery/the-speedwell-practice/E83010/ratings-and-reviews?currentpage=1 | Great practice | 5 | Twice recently I have written about a concern first thing Monday, and have been called back with an appointment later the same day. Anxiety fixed. Service excellent. | June 2023 |
E83010 | the-speedwell-practice | https://www.nhs.uk/services/gp-surgery/the-speedwell-practice/E83010/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I Like the new Triage system, less waiting around, swift call back and I was seen the same day.
Practice refurbishment definitely an improvement.
Receptionist and Doctors doing a good job..
We’ll done to all and thank you to everyone. | January 2023 |
E83010 | the-speedwell-practice | https://www.nhs.uk/services/gp-surgery/the-speedwell-practice/E83010/ratings-and-reviews?currentpage=1 | Great practice | 5 | I arrived just before my appointment time and was immediately seen. I didn't have to wait very long at all. The doctor was friendly and explained everything to me clearly and was happy to answer my questions and explain anything to me. Really can't fault the service it was very good especially given the pressure GPs are under at the moment. It's never easy seeing a doctor but I was made to feel comfortable and welcome. | January 2023 |
E83010 | the-speedwell-practice | https://www.nhs.uk/services/gp-surgery/the-speedwell-practice/E83010/ratings-and-reviews?currentpage=1 | Poor standards | 1 | Some Receptionists at The Speedwell Practice are unhelpful and rude.
The Triage system is not suitable to everyone; no allowances are made to help patients that cannot get up early to fill the required form. If missed the Receptionist does not help in anyway with appointments - one of the Receptionist's accused me of arguing (which was not the case) then cut me off when I asked to speak with my GP who was on duty.
This sort of thing cutting off patients who are not well, not able to speak to their GP should not be happening.
Practice Owners please address this urgently.
Why is this happening? There is no courtesy / duty of care shown to patients. | December 2022 |
E83010 | the-speedwell-practice | https://www.nhs.uk/services/gp-surgery/the-speedwell-practice/E83010/ratings-and-reviews?currentpage=1 | Used to be good, i wish i could say the same | 1 | I want to say how disappointed we are as a family. The speedwell practice was never like this before. I have been in this practice since 1999 .Right at this moment i am on phone for 24 min and it says no 1 in que since I called them and obviously no answer.
You can imagine the rest . At reception horrendous they don’t book you any appointments . I want to leave as soon as possible .It doesn’t allow me to post if I don’t put one star but they don’t deserve one star | November 2022 |
E83010 | the-speedwell-practice | https://www.nhs.uk/services/gp-surgery/the-speedwell-practice/E83010/ratings-and-reviews?currentpage=1 | flu vacinations | 5 | Very well executed as usual. I can imagine this task is very difficult to organise , but every year they do it to perfection. My appointment was at 9.54 and was out of the surgery at 10.10 | September 2022 |
E83021 | torrington-park-group-practice | https://www.nhs.uk/services/gp-surgery/torrington-park-group-practice/E83021/ratings-and-reviews?currentpage=1 | Extremely danger | 1 | I had an appointment with my GP at Torrington Practice Group where I was given medication and was told by GP to make sure I will come back in 30 days to see him and not take medication for more than 30days as it is highly addictive. What I have experienced after 30 days was shocking. I’ve called them to book an appointment, there was no option to book one, only the option I had was e-consultant link which was all the time unavailable. I had to repeat what my GP said when I’ve seen him last time, so I was told they will send a prescription to my nominated pharmacy where I can collect it. I couldn’t believe what she said, she was just about to give me medication I was taking last 30 days and which I’m not allowed to take for more than 30days. These people are extremely danger and out of their mind !!! Then I was told somebody will call me to discuss this and book an appointment, but they never did. What I have experienced during the phone call was very bad and rude, she told me she spoke to the doctor, then again doctor what said about, while I was on hold and then at the very end of it she asked me who is my GP and if I have recently seen him. Seems receptionists have an instructions with how to get rid of you off the phone, they don’t care about your health or situation at all as my conversation with them has clearly confirmed this when I was on hold twice while she went to talk to a doctor and got back to me first with sending my prescription online, then with that somebody will call me back, which they never did, which means they never opened my file or look into it when at the end of the phone call she didn’t know the name of the doctor I have seen last time, what medication I was on ….etc
I suggest to be very careful with Torrington GP group as they can cause serious damage to your health by taking very unresponsible actions without looking into your file or having knowledge about your illnesses | April 2023 |
E83021 | torrington-park-group-practice | https://www.nhs.uk/services/gp-surgery/torrington-park-group-practice/E83021/ratings-and-reviews?currentpage=1 | Great practice and wonderful Staff | 5 | Great practice and wonderful reception and telephone staff. Very polite, professional & extremely helpful. Very impressed. Also all the doctors are excellent and understanding. The phones are answered very promptly. The only problem is parking. Very happy with their service. | March 2023 |
E83021 | torrington-park-group-practice | https://www.nhs.uk/services/gp-surgery/torrington-park-group-practice/E83021/ratings-and-reviews?currentpage=1 | Poor office staff | 2 | The e-consult system is an excuse to be rude and unhelpful. Receptionists are obstructive, unhelpful and make it impossible to get anything sorted or to get medical care. You get no information about your enquiries then when you ask for an update you are told to fill in another e-consult form. They are using this system to make it impossible to get help. I have filled in 5 e-cosult forms in the quest to get a prescription that was requested from my consultant neurologist and I have been blocked at every turn. There needs to be a serious investigation into how this surgery is operating and the treatment of the patients by the office staff. If by luck you get to see a doctor they are good so it is such a shame that the office staff are so abominably rude. | March 2023 |
E83021 | torrington-park-group-practice | https://www.nhs.uk/services/gp-surgery/torrington-park-group-practice/E83021/ratings-and-reviews?currentpage=1 | „ no words for such a bad service „ | 1 | Gp constantly missleading informations, stuff is unprofesional rude, without any authorities giving wrong false test results over the phone! take ages when enquaries about anything! no any skills and behaviour of stuff is ridicules! Appoitment over the online form only By 10pm appoitments full! Always short of stuff no chance to book anything! Menager is out of reach! Practice has no skills to deal with people with anxiety depression and panic disorder given more stress instead ! 80 yr old people are pushed to use online form as this is rule and for most is very dificult! Simple prescription cant be done over the phone needs to send email then u need to chase them up few days to get prescription!
Medical report is super dificult to receive first need to go trough all sort of online signature receive pins txt emails and after two weeks if u lucky u get short copy of the report no any emergency appoitments avaible best to stey away! | December 2022 |
E83021 | torrington-park-group-practice | https://www.nhs.uk/services/gp-surgery/torrington-park-group-practice/E83021/ratings-and-reviews?currentpage=1 | Atrocious with prescriptions | 5 | Since 2014 I have struggled to get prescriptions for the correct medications, in the correct dosages, or even for a full month. I have made many complaints, and my emails are completely ignored. I have been left without medication for Bipolar disorder repeatedly, and they lie on their website saying a prescription takes 72 hours... I've not had a prescription sooner than 14 days in years. I've had all sorts of excuses for this, but it is their default to never accept responsibility. If they were decent people they would change their website so people are aware that even an incorrect prescription will take 14 days minimum. Nobody with bipolar should have to send emails literally begging for their prescription. If and when something terrible happens, I will be blamed for 'not being compliant' despite the fact I have no medication available to take on a regular basis. If you have any say or a better option do not register at this surgery, especially if you have a potentially life threatening need for regular, reliable prescriptions! I can now no longer work, and I can't see that changing anytime soon because I simply cannot depend on any medication being issued correctly or in time. Honestly just atrocious. In September last year alone, I collected my prescription 3 times as they attempted to get it correct... I ended up with 24 and a half days worth of medication in total! These people are an absolute joke. | December 2022 |
E83021 | torrington-park-group-practice | https://www.nhs.uk/services/gp-surgery/torrington-park-group-practice/E83021/ratings-and-reviews?currentpage=1 | Extremely rude reception | 1 | Long phone queues minimum half an hour waiting time.
They have absolutely no time for you, they are rude and do not seem to care about you. it is like this over 10 years.
They lost my file, I filled online form as requested they never call back.
Dreadful service from the admin/reception team. Doctors are 3 star | October 2022 |
E83021 | torrington-park-group-practice | https://www.nhs.uk/services/gp-surgery/torrington-park-group-practice/E83021/ratings-and-reviews?currentpage=1 | Poor customer service from reception staff | 3 | I can't believe how long you have to wait on the phone before they answer. I was on the phone for over half any hour one afternoon and I was only third in the queue. Another time, there was only one patient ahead of me and I had to wait 25mins. When they do answer, they have absolutely no time for you and do not seem to care that you've had to wait so long. This has been going on for several years and has nothing to do with the recent waiting lists since pandemic. I've been told they make you wait so that it deters people from calling. Sadly, I expect this is true... Truly dreadful service from the admin/reception team. Doctors are good though. | May 2022 |
E83021 | torrington-park-group-practice | https://www.nhs.uk/services/gp-surgery/torrington-park-group-practice/E83021/ratings-and-reviews?currentpage=1 | Impressive attitude of reception staff | 4 | While waiting for my appointment at Torrington Park Group Practice yesterday afternoon I was very impressed by the care and patience shown by the reception staff. They have a difficult job to do and I was struck by how professional and friendly they were. | April 2022 |
E83021 | torrington-park-group-practice | https://www.nhs.uk/services/gp-surgery/torrington-park-group-practice/E83021/ratings-and-reviews?currentpage=1 | Still waiting for call | 2 | After filling in the online form as requested I was told see a doctor. I spoke to the receptionist who was good took all my details and said the duty GP would call me back. 5 days later still no call at a loss to know what to do next. After 17 years with this practise I am for the first time thinking of changing. The appointment system is a total mess. I want to cut them some slack due to covid and the loss of two excellent doctors to retirement but someone needs to get a grip before the reputation of a previously excellent practise is damaged. | February 2022 |
E83021 | torrington-park-group-practice | https://www.nhs.uk/services/gp-surgery/torrington-park-group-practice/E83021/ratings-and-reviews?currentpage=1 | Helpful receptionist | 4 | The receptionist I spoke with was friendly, professional and very helpful.
The duty GP rang me promptly, listened and was understanding and supportive. | January 2022 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=1 | Good teamwork | 5 | I had a meeting with the doctor and physiotherapist this morning. They demonstrated the Epley manoeuvre on me to help improve my vertigo condition. The meeting was mutually beneficial and the study is ongoing | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=1 | Very helpful | 4 | Reception were a great help in organising an urgent appointment and very patient in helping me to arrange on a call. | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=1 | Medical Practice with excellent, well trained staff. | 5 | Appointment provided at short notice to consult with Principal General Medical Practitioner who throughly advised and put in place medical procedures to help my wife and myself. I am indebted and very grateful to him. | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=1 | Good practice | 4 | I was seen shortly after my scheduled appointment and the Dr was very friendly, kind and open to hear my concerns, sharing her advice and guidances to follow. Overall, very pleased with the care received and the practice overall. | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=1 | Good Practice | 5 | Good practice.
All staff are good.
Particularly helpful is Hips.
She is a delight to observe under pressure.
You are lucky to have her. | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=1 | Great practice | 5 | Very helpful and very considerate .in all excellent service. Always there to help and staff in reception are excellent. | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=1 | Lovely Practice | 5 | The reception staff and Drs at this practice are very kind and helpful. You are always able to get an appointment and if it is urgent on the same day.
Things are very hard for Drs practices as many have a large number of patients and things are generally stretched for the NHS.
The front desk or telephones are first point of call and it saddens me that sometimes people can be rude when the staff are trying their best to help. | January 2024 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=1 | Efficient process | 4 | After this gp surgery adopted online appointment booking system I feel it became easy to book and appointment and be seen by a gp. It takes a few minutes to fill the form and then within 15min I received a call for booking me in. The appointment itself was quick, I was able to checkin at reception myself using qr code and waiting time was minimal. The doctor listened to me carefully and clearly explained next steps. | December 2023 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=1 | Efficient Wentworth medical practice | 5 | Answered quickly.
Understood my concern and made a telephone appointment me to speak to a doctor.
I appreciate that very much | December 2023 |
E83035 | wentworth-medical-practice. | https://www.nhs.uk/services/gp-surgery/wentworth-medical-practice./E83035/ratings-and-reviews?currentpage=1 | Rude and incompetent reception staff | 2 | It's now been 2 days I am trying to get some blood test results from them. First lady couldn't understand me on the phone (she seemed to struggle with her English) but said she would email them to me. They didn't arrive. Second time I called I was on hold for 30 minutes with no answer.
The third time I called I spoke to someone who said it is difficult for them to send them over email and texted the results to me (!). When I told her they are too small to be read on the phone screen she told me that perhaps I need glasses. When I told her that I have glasses, she told me to put them on. I brought to her attention that she needs to be polite and helpful with people but presumably she doesn't know how to do that. She is presumably also not aware that a laptop screen is bigger than a phone's one.
She also disputed that I'd previously been on hold for 30 minutes. The woman was rude, argumentative and unprofessional in every way. Of course, I have not received the blood test results.
When you call it says press 5 if you don't want to queue, however, when you are placed in the queue it says press 1 for a call-back. It was not possible to establish the correct process because the woman kept interrupting while I was trying to ask her. Listening is also not one of her skills.
Why are we paying for this? For people with zero skills to be rude to us and waste our time? | December 2023 |
Y00316 | woodlands-medical-practice | https://www.nhs.uk/services/gp-surgery/woodlands-medical-practice/Y00316/ratings-and-reviews?currentpage=1 | First impressions Great Practice, Highly recommended! | 5 | Fantastic surgery easy to register as a new patient. Receptionist extremely helpful with some questions I had and on a 2nd call assisted me with another task resetting Patient Access. Highly professional and straight to the point just what is needed in a busy medical environment. The welcome couldn't have been warmer! Seems to me a friendly local surgery. Very happy. | November 2022 |
Y00316 | woodlands-medical-practice | https://www.nhs.uk/services/gp-surgery/woodlands-medical-practice/Y00316/ratings-and-reviews?currentpage=1 | Getting worse | 1 | The situation at woodlands medical practice is getting worse. It’s impossible to get a face to face appointment. You are instructed to call at 8.00am to book for a telephone consultation . After an average of 45 minutes on hold you are told that appointments have either gone, or the doctors are not working today and you will have to speak to a locum. This seems to be a regular occurrence on Wednesdays | September 2022 |
E83053 | lane-end-medical-group | https://www.nhs.uk/services/gp-surgery/lane-end-medical-group/E83053/ratings-and-reviews?currentpage=1 | Best Practice ever | 5 | My wife and I moved to Lane End Medical from our previous surgery after being there for over 40 years it had gone down so much this is the best move ever we cannot say how well Lane End Medical has looked after us from the reception managers and all the Doctors who have looked after our health concerns at all times we are so grateful Thank you | December 2023 |
E83053 | lane-end-medical-group | https://www.nhs.uk/services/gp-surgery/lane-end-medical-group/E83053/ratings-and-reviews?currentpage=1 | Amazing practice! | 5 | I have to say a big thank you to Lane End - I have not had any issues getting an appointment (by telephone or Patient Access app).
The staff are all very friendly from the receptionists to the medical team.
I was seen promptly and given as much time as I needed to discuss my medical issue. The Doctor was very professional and I came away feeling reassured.
I would have no hesitation in recommending Lane End Medical Group to any of my family or friends. | October 2023 |
E83053 | lane-end-medical-group | https://www.nhs.uk/services/gp-surgery/lane-end-medical-group/E83053/ratings-and-reviews?currentpage=1 | Valued Staff | 5 | The experience of today 22-09-2023 at my GP - The Lane End Medical Group was a very smooth one. I had to have injections for covid and flu jab. The Nurse gave me both of the injections very smoothly and swiftly working in a way where I felt no pain. I felt happy and thanking the nurse I left the surgery within no time. It was quick. | September 2023 |
E83053 | lane-end-medical-group | https://www.nhs.uk/services/gp-surgery/lane-end-medical-group/E83053/ratings-and-reviews?currentpage=1 | Brilliant Practice | 5 | I have only been at this practice since October 2021
They have been extremely professional and helpful from day 1 when they found I needed an operation to remove stones from my bladder followed by an operation to remove a tumour from my bowel.
My previous practice had not found any of these problems although my symptoms were exactly the same.
I highly recommend this practice. | September 2023 |
E83053 | lane-end-medical-group | https://www.nhs.uk/services/gp-surgery/lane-end-medical-group/E83053/ratings-and-reviews?currentpage=1 | Excellent service | 5 | The nurse who gave me my jabs was extremely efficient and caring. I left no visible indication that I had just had a vaccination. | September 2023 |
E83053 | lane-end-medical-group | https://www.nhs.uk/services/gp-surgery/lane-end-medical-group/E83053/ratings-and-reviews?currentpage=1 | Excellent Doctor | 5 | A very attentive Dr. who listened to my concerns and explained things, putting my fears to rest. A very rare experience as usually doctors have no time to listen to patients concerns. The 40 minute wait was well worth it. Please continue the good work and thank you for your medical guidance & support. | September 2023 |
E83053 | lane-end-medical-group | https://www.nhs.uk/services/gp-surgery/lane-end-medical-group/E83053/ratings-and-reviews?currentpage=1 | Covid vaccinations | 5 | Extremely quick organised professional wonderful surgery great staff. I do like going there it has really been a good experience | September 2023 |
E83053 | lane-end-medical-group | https://www.nhs.uk/services/gp-surgery/lane-end-medical-group/E83053/ratings-and-reviews?currentpage=1 | Superb practice | 5 | Always there for you with a prompt response from polite reception staff to doctors. Have never had a problem with the surgery. | June 2023 |
E83053 | lane-end-medical-group | https://www.nhs.uk/services/gp-surgery/lane-end-medical-group/E83053/ratings-and-reviews?currentpage=1 | Unflinching Good Practice | 5 | This review is written in keeping with policy, which arguably could be described as a tad restrictive.
I was fortunate enough to secure an emergency pm appointment at the surgery in June of 2023.
As a rather fit, young and allegedly good looking septuagenarian, I had been quite unwell with continuing gastric problems, increased visits to the toilet, overall weakness and general feeling of being out of sorts.
As I arrived at the Surgery on the day, I was met by the not surprising, overall ambience of orderliness, cleanliness, and an inexplicable and overwhelming sense of reassurance - not to talk of the professionalism exuded by staff at the counter.
The Surgery offers the technology and gadget for quickly registering and notifying the GP of one’s arrival, thereby allowing one not to line up - and immediately directing one to their station.
This gadget in the Surgery, always pleasantly, reminds me of the Tv series Star Trek - and the famous statement by Captain Kirk to his officer - ‘Beam me up Scotty’.
The Surgery gadget, informs one to proceed up the stairs to the waiting room - although not quite beaming up in the same sense - no doubt the Surgery, will get there someday.
On the day in question, I did not have to wait long, before being called by the doctor, whose name the review forbids me to disclose. The review also prohibits me to mention any identifying features or the Gp’s gender. Notwithstanding, the Gp could only have been one of two genders, namely Xy or Xx chromosome. I’m unable to disclose which.
In the Gp’s consulting room, I was met with nothing but complete professionalism, a reassuring display of knowledge of my medical issue and asking of questions. The Gp took my Bp, he listened with his stethoscope as I was asked to breathe in and out. He gently prodded by stomach as I explained the continuing burning sensation and pain I was experiencing in the stomach.
All in all, it was an unrivalled display of caring for the welfare of the patient.
The Gp offered me Omeprazole tablets, which as I pen this review has dramatically reduced the burning sensation in the stomach.
The Gp also put me forward for blood and poo tests, which are to be taken. The Gp enquired whether I had had my Shingles jab.
A thoroughly confident display of knowledge and reassuring narrative, was exhibited by the Gp.
I left the Surgery, confident, reassured and boosted in my knowledge, that as a young Septuagenarian, I could very easily add another 2 scores and 10 years, to attain that grand old age of about 120 years.
The Surgery has to be an exemplary manifestation, of all the goodness and wholesomeness that exudes from the Nhs.
The staff of Lane End Medical Group, should be congratulated and rewarded for their excellent work for humanity. | June 2023 |
E83053 | lane-end-medical-group | https://www.nhs.uk/services/gp-surgery/lane-end-medical-group/E83053/ratings-and-reviews?currentpage=1 | Great bedside manner of GP | 5 | GP Gave excellent manner and was very attentive, polite and helpful. He prescribed medication that will hopefully help me feel better quickly. Thank you! | June 2023 |
E83049 | langstone-way-surgery | https://www.nhs.uk/services/gp-surgery/langstone-way-surgery/E83049/ratings-and-reviews?currentpage=1 | Great practice | 5 | I recently removed to this area. I have multiple serious diseases.
I was registered promptly. Langstone Way Surgery is really working very well, well organized, polite and helpful
All my previous medical records were provided without delay and I got a text message about my treatment planning
Everything was arranged without delay. I got first class service from Langstone Way Surgery doctors and receptionists.
Many many thanks Langstone Way Surgery.
Nurhayat | October 2023 |
E83049 | langstone-way-surgery | https://www.nhs.uk/services/gp-surgery/langstone-way-surgery/E83049/ratings-and-reviews?currentpage=1 | Great Practice | 5 | For two week's tried to get medication, which I cannot be with out, ar to call 111 last weekend, today 3rd November at to call surgery to get an appoinyment, wasn't able has fly booked, called neoulogy secretary, they called me back, said they would get consultant to call me which they did, and she would send an email to my Gp,called surgery around 3pm, to see if prescription was sent to pharmacy and also to check if they have recieved e-mail from neurology, was told no, so no prescription could be given yo me, called 111 tonight has I have only one medication left, so I'm left with out medication yonight has I need it in the morning, and a physician will check my notes and get back to me tomorrow morning, | October 2023 |
E83049 | langstone-way-surgery | https://www.nhs.uk/services/gp-surgery/langstone-way-surgery/E83049/ratings-and-reviews?currentpage=1 | Simply Unreachable | 1 | Phone, online system, apps, none of these have allowed me to get in touch with the surgery let alone to make a booking. I appreciate volumes are up post covid, and the online system is being booked out early daily. But clearly this means you are significantly over subscribed, so I hope you are not taking on new patients. Having just returned from a trip overseas (Australia) where I was able to call (through to a receptionist) and get a next day GP appointment, I have serious concerns for the state of healthcare here. I don't have time to wait online for 5 minutes at 8am, and I can't sit on the phone for hours either, so have no choice but to look for another GP that is better resourced and less heavily subscribed. | October 2023 |
E83049 | langstone-way-surgery | https://www.nhs.uk/services/gp-surgery/langstone-way-surgery/E83049/ratings-and-reviews?currentpage=1 | Impossible to contact | 1 | It is impossible to contact this surgery for any query. Making an appointment is near impossible. Phoning requires an extremely long waiting time. Recently I received a message as routine blood tests were due. I had to answer to print the forms before I went to collect them. I did this a couple of weeks after receiving the text. But it appears I lost ability to answer at this stage. So I suppose no blood test for me then since I cannot contact the surgery as they suppress any form of contact, and I don't have time to spend so much time on the phone. I feel this surgery is not fulfilling its duty. I am worried I will not be able to access care when I need so I will transfer to a different surgery. | October 2023 |
E83049 | langstone-way-surgery | https://www.nhs.uk/services/gp-surgery/langstone-way-surgery/E83049/ratings-and-reviews?currentpage=1 | Impossible | 1 | impossible to get an appointment, or speak to a doctor, or get access to test results etc...
What does one do after these stepps are tried for several days??
1. Call surgery - impossible to get through - your call will get cut off...
2. Go online as instructed, but Online Access says : "We have temporarily paused access to online enquiries. please call the surgery to book appointment"
3. Try again the following day at 8am ... and same message appears .
4. Ring surgery again at 8am - and by their own admission 08:04h is possibly too late- and the phone is cut off ...
5. Go online again. Online Access again says : "We have temporarily paused access to online enquiries. please call the surgery to book appointment"
6. Ring Surgery... you will not be put on hold to speak to someone but you are again cut off...
Impossible.... | October 2023 |
E83049 | langstone-way-surgery | https://www.nhs.uk/services/gp-surgery/langstone-way-surgery/E83049/ratings-and-reviews?currentpage=1 | Appointment | 2 | Hi l called surgery and make an appointment today. I am still waiting for my appointment. I need to know about my medicine because Dr gave me them for two weeks. I don’t know what can I do? I continue my medicine or stop it. | September 2023 |
E83049 | langstone-way-surgery | https://www.nhs.uk/services/gp-surgery/langstone-way-surgery/E83049/ratings-and-reviews?currentpage=1 | No appointments | 1 | I have been trying for a month to make an appointment. Online system is always unavailable. I tried today at 8.04am and same again | September 2023 |
E83049 | langstone-way-surgery | https://www.nhs.uk/services/gp-surgery/langstone-way-surgery/E83049/ratings-and-reviews?currentpage=1 | Horrible | 1 | Everything others have said about this place is true. I honestly don’t know what they are doing and how they get away with it. I called the number and went from 3rd in the queue to 1st and was waiting so long I went to the surgery in person and went to reception where the rude unhelpful person there did nothing to assist me and they still hadn’t answered the phone. When I said I’ve been on hold for 45 minutes stuck at “you are caller 1 in the queue” they said oh there’s a fault with that. It’s like a trick they enjoy playing on everyone, how many people are trying to ring the number and wasting time holding all the while they know no one is ever going to get through. I’ve left and registered elsewhere. That’s what everyone should do and when they have no patients they won’t get any NHS money and go out of business. Because that’s what it’s run as, a business scamming customers who don’t realise they have a choice, it has nothing whatsoever to do with healthcare. | September 2023 |
E83049 | langstone-way-surgery | https://www.nhs.uk/services/gp-surgery/langstone-way-surgery/E83049/ratings-and-reviews?currentpage=1 | Impossible to see a GP | 1 | I have tried over the past 3weeks to make an appointment using their online system. It continually says that it’s unavailable and will be working the next day. It never is. It’s impossible to make contact via phone as calls are not answered and when I called in to ask how else I could make an appointment a very disinterested receptionist told me that they knew they had problems with the online service and to call for an appointment. When said that system didn’t work either. Therefore my only option then was to call 111 go to A&E or change GP surgery. The receptionist did not respond and just shrugged her shoulders. Unbelievable! | June 2023 |
E83049 | langstone-way-surgery | https://www.nhs.uk/services/gp-surgery/langstone-way-surgery/E83049/ratings-and-reviews?currentpage=1 | rubbish | 1 | the staff not helpful at all
can't get through the phone to ask a question or want to speak to someone about my scan result
if i go and see them about a letter came from the GP for a blood test they have no clue what so ever they don't even try to help
i email them about prescription and attach INR reading they don't even bother to open the attachment until i go and see them in person to tell them...what type of staff are these | May 2023 |
E83016 | millway-medical-practice | https://www.nhs.uk/services/gp-surgery/millway-medical-practice/E83016/ratings-and-reviews?currentpage=1 | Impossible to contact | 2 | Have been trying for over a month to try and get in contact with any member of staff, I’ve spent full days of my life repeatedly ringing but not able to get through. Would not recommend. | December 2023 |
E83016 | millway-medical-practice | https://www.nhs.uk/services/gp-surgery/millway-medical-practice/E83016/ratings-and-reviews?currentpage=1 | Do Not Recommend | 2 | Difficult to contact, have to phone or start econsult within a couple minutes of it opening or it'll say they’ve run out of appointments for the day/have closed econsult and that you need to try again the next day. If you do manage to get through, they then phone you at some point in the following days, during the work day without prior notice. Difficult to get referrals actually sent and test results back, need a lot of follow up from the patient even if the clinician agrees with your request when you first make it. During a rare in-person appointment, the clinician took a phone call on their personal phone during my appointment, and was discussing some building work. Some clinicians are helpful and seem like they're trying their best but stretched thin, but others are rude and condescending from the off. | October 2023 |
E83016 | millway-medical-practice | https://www.nhs.uk/services/gp-surgery/millway-medical-practice/E83016/ratings-and-reviews?currentpage=1 | Outstanding Practice | 5 | I came to see one of the many outstanding doctors at this practice, I was feeling incredibly low and I was treated with the utmost kindness and patience this level of attention these days is hard to find and practically unheard of!
If I could give more stars I would to Millway Medical Centre and all their staff… Not only are they a superb medical centre but to be excellent consistently is not an easy task! The doctors and and all their staff go above and beyond for their patients, when one gets this level of service it is deserving of praise!
Well Done Millway Medical Centre! | September 2023 |
E83016 | millway-medical-practice | https://www.nhs.uk/services/gp-surgery/millway-medical-practice/E83016/ratings-and-reviews?currentpage=1 | Very bad | 1 | Its not possible to get an appointment here. Online booking doesn't work, as it only lets you book a specific type of appointment that you have to be assigned, and upon calling I was told there are no appointments avalible at all, ever. | February 2023 |
E83016 | millway-medical-practice | https://www.nhs.uk/services/gp-surgery/millway-medical-practice/E83016/ratings-and-reviews?currentpage=1 | Can't get an appointment | 1 | Its not possible to get an appointment here. Online booking doesn't work, as it only lets you book a specific type of appointment that you have to be assigned, and upon calling I was told there are no appointments avalible at all, ever. | December 2022 |
E83016 | millway-medical-practice | https://www.nhs.uk/services/gp-surgery/millway-medical-practice/E83016/ratings-and-reviews?currentpage=1 | Non responsive | 2 | It is next to impossible to get an appointment at this practice. After waiting on the phone for close to an hour the call then drops and i am unable to get back on. They really need to do better. | December 2022 |
E83016 | millway-medical-practice | https://www.nhs.uk/services/gp-surgery/millway-medical-practice/E83016/ratings-and-reviews?currentpage=1 | I always feel safe | 0 | I am long-term patient of Millway,
I suffer from an extremely rare condition that results in me having to visit the clinic very often. I would like to take this opportunity to sincerely show my gratitude to the reception staff and the whole team.
They’ve known me for many years and without any form of bias show me the upmost support, attentiveness and efficiency. Those traits make a stressful experience all the more easier.
I always feel safe knowing that when getting in touch with Millway my issue will be dealt with as swiftly as possible.
Thank you again to the whole reception team, you make all the difference. | October 2022 |
E83016 | millway-medical-practice | https://www.nhs.uk/services/gp-surgery/millway-medical-practice/E83016/ratings-and-reviews?currentpage=1 | Great Practice | 5 | The reception staff are fantastic, always sympathetic and helpful. The doctors are excellent, very encouraging and never rushing you no matter how busy they are | October 2022 |
E83016 | millway-medical-practice | https://www.nhs.uk/services/gp-surgery/millway-medical-practice/E83016/ratings-and-reviews?currentpage=1 | The best | 5 | I am long-term patient of Millway,
I suffer from an extremely rare condition that results in me having to visit the clinic very often. I would like to take this opportunity to sincerely show my gratitude to the reception staff and the whole team.
They’ve known me for many years and without any form of bias show me the upmost support, attentiveness and efficiency. Those traits make a stressful experience all the more easier.
I always feel safe knowing that when getting in touch with Millway my issue will be dealt with as swiftly as possible.
Thank you again to the whole reception team, you make all the difference. | October 2022 |