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F81019 | mayflower-medical-centre | https://www.nhs.uk/services/gp-surgery/mayflower-medical-centre/F81019/ratings-and-reviews?currentpage=1 | Terrible lack of knowledge about what services they provide | 1 | Rang to make an appointment, was told oh we don't do those referrals anymore, even after confirming this with the Supervisor I investigated myself and found they do in fact make said referrals. | November 2023 |
F81019 | mayflower-medical-centre | https://www.nhs.uk/services/gp-surgery/mayflower-medical-centre/F81019/ratings-and-reviews?currentpage=1 | Getting worse | 1 | Got a text message to say a recent blood test which after 3 attempts over 3 days spoke got a call from a doctor who is not my allotted one who altered the dosage on 1 of my medications and to come in for my shingles and pneumonia jabs. I asked to speak to the doctor who had altered my medication and also to find out about the results of a recent blood test after a short text was sent by my doctor saying I needed a supplement as the test had shown a deficiency. I was informed that I could not speak to doctor who had increased my medication and if I wanted a face to face with my doctor I would have phone and if I wanted a telephone appointment it would in 2 weeks time. If there is a response to this review not I will be told to put complaint in writing. I thought this review constituted putting it in writing but know doubt I will have to dust of my ink well and quill. I do feel sorry for the front facing having to deal with a system which is totally broken. Patients frustration will only build and it will be these staff who bear the brunt. | October 2023 |
F81019 | mayflower-medical-centre | https://www.nhs.uk/services/gp-surgery/mayflower-medical-centre/F81019/ratings-and-reviews?currentpage=1 | Waiting for 45 minutes for my appointment to be cancelled | 2 | Turned up for my appointment (on time), half an hour later I thought I'd check with one of the receptionists and it turned out the check-in machine hadn't worked properly and arrived me for my appointment. Another 15 minute wait which then led to my appointment (which I'd been waiting for for almost a month at this point) being cancelled and rebooked for another day. Almost an hour of my day wasted all because their silly machine didn't work! | September 2023 |
F81019 | mayflower-medical-centre | https://www.nhs.uk/services/gp-surgery/mayflower-medical-centre/F81019/ratings-and-reviews?currentpage=1 | Excellent HCA | 5 | I would like to send my thanks to HCA April for seeing me for a health check today. She was really welcoming and very professional. She put me at ease and was happy to help with any queries. Excellent practice and staff. Many thanks | July 2023 |
F81019 | mayflower-medical-centre | https://www.nhs.uk/services/gp-surgery/mayflower-medical-centre/F81019/ratings-and-reviews?currentpage=1 | Brilliant service | 5 | Got booked in to see a doctor without any issues. The doctor took their time to listen to me and ask appropriate questions and I did not feel rushed or not listened to. They went out of their way to make sure all issues were sorted. Would highly recommend. | April 2023 |
F81019 | mayflower-medical-centre | https://www.nhs.uk/services/gp-surgery/mayflower-medical-centre/F81019/ratings-and-reviews?currentpage=1 | Don’t visit often but , when I do ….. | 5 | I can only say I receive excellent service .
Over the past week I had been very unwell at home . Tried to phone on two consecutive days and gave up . Tucked down, took fluids and hoped to improve .
On Monday evening I phoned at 6.30 pm and spoke to an extremely helpful Receptionist who advised that the reason that I couldn’t access my Patient records for results was that I needed to fill in another form . I attended yesterday and asked if there was a Dr that I could see . Obviously not but I was lucky enough to see a Nurse . She went through my blood results with me ,very reassuring , and was able to look at some areas of concern on both of my arms .
I was referred for a Drs call later yesterday .
A very kind and reassuring Dr called twice later and has booked me in for more blood tests and an appointment with my own Dr tomorrow .
The Receptionist that I spoke with yesterday was very helpful , and polite considering that I was a bit ‘twitchy ‘ . Very many thanks to her .
The only critisism that I would make is the telephone system , which is appalling .Thank goodness that I don’t have to phone too often .
Health care is facing major pressures at the moment… not the fault of the people who are making efforts to meet the needs of the Patients .
I’m sorry that I not allowed to name the people who have helped me this week . However. Many thanks to two Receptionists, One Registered.Nurse and one duty GP .
Very reassuring .Thankyou . | April 2023 |
F81019 | mayflower-medical-centre | https://www.nhs.uk/services/gp-surgery/mayflower-medical-centre/F81019/ratings-and-reviews?currentpage=1 | Extremely efficient service | 5 | Always helpful
Always polite
Always patient
Always explaining clearly
Always timely
I am very impressed with the care I receive, the friendliness off the staff and the way I'm contacted via phone message. I am sent reminders in a timely manner and all the information is clear with alternative choices available. My prescriptions are always ready and waiting. My annual checkup reminders are sent on time. I'm given all good and clear advice. I cannot fault the centre and am very grateful. | February 2023 |
F81019 | mayflower-medical-centre | https://www.nhs.uk/services/gp-surgery/mayflower-medical-centre/F81019/ratings-and-reviews?currentpage=1 | Terrible surgery | 1 | I phoned at 8am got through to voice mail informing me that 3 doctors had left the surgery and getting a flu jab etc etc. Eventually after about 40mins got through. Receptionist asked what was wrong and i informed her that I had been gardening last week and had hurt my side, the pain in my side was getting worse and could I see someone, was informed that my docor was unavailable until next week, told her my side was very painful she tehn spoke to someone else and I was again informed that I couldn't have an appointment until next week or go to minor injuries. We are constantly been told not to go to the hospital but it looks like I will have to go to Accident & Emergency
You can order prescriptions and view results etc through Patient Access but you can not book an appointment with a GP. | October 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=1 | Best Practice In The Area | 5 | The staff , as all medical staff and receptions are extremely busy but they are excellent in all respects. From the initial call to treatment through to ordering prescriptions they are polite, professional and accommodating. Over the years I have been with a number of surgeries due to the vagaries of my employment but St James surgery are undoubtedly the best. | November 2023 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=1 | Great practice | 5 | Have always been treated with respect and apart from some difficulties in 'getting through on the telephone' have received the treatment required, when required | December 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=1 | Excellent receptionst | 5 | The lady who was on the appointment line yesterday morning couldn't have been more pleasant and helpful. She was brilliant! | December 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=1 | Great Practice, helpful, efficient and friendly | 5 | Immediate response to any questions I had, and with a smile. Felt like they genuinely cared. As an old person I felt I had at last found a surgery that I had confidence in. | October 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=1 | Excellent organisation | 5 | Recently had my flu jab and as always the organization of the appointments was fantastic, the staff were friendly & professional. It was so calm & straightforward, in & out within 5 minutes. Extremely well done to all involved & thank you. | October 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=1 | Difficult for no reason. | 2 | Not really a welcoming surgery, no one’s really explained to me the protocol on how they work, couple times now I’ve been on the phone and the receptionists have been nothing but rude to me, first time when I registered and they got my appointment dates wrong, & then I’ve also came in today because I lost my sample bottles and requested some more, but was refused as I didn’t have my blood forms, with me (they were at home) they still refused they wanted me to bring them in, show them I had the forms then I would of been given the sample pots, even though these forms are my notes and could of easily been printed off, and these samples have been requested by a nurse. I work at a different surgery so I know how things work and how easy it is to do things for the patients just seems to me they’re difficult for no reason. | September 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=1 | Practice usually helpful. Not today | 4 | I phoned the surgery today receptionist not at all helpful I am 82 type one diabetic my husband has diabetes ,vascular dementia,atrial fibrillation I am his only career I needed to see a nurse as I have a area on my leg re inflamed with puss coming from it has been like this for about two weeks worried it could ulcerated was told couldn’t see a nurse must go to accident hospital as accident caused the wound Three weeks ago it in gin Clacton driving to Colchester is to difficult so I’ll treat it myself and hope for the best most dissatisfied and disappointed usually the reception staff are most helpful and caring maybe this one was having a bad day let’s hope my leg heals without problems | August 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=1 | Lovely place and Staff | 5 | My wife passed away last week after along illness. I cannot thank the doctors and staff enough for the kindness and care she received during this time. Nothing was too much trouble to help her or me. Thank you all. St. James, you are brilliant. | June 2022 |
F81052 | st.-james-surgery | https://www.nhs.uk/services/gp-surgery/st.-james-surgery/F81052/ratings-and-reviews?currentpage=1 | All the staff are so helpful | 5 | My mother and I have just moved into the area from East London. My mother who is 89 and had a partial hip replacement 2nd January 2022, has not long left hospital and the care she has received from the practice is wonderful. Her GP home visit was so amazing. I also had to see the nurse for a medical ( as a new patient) and the attention I received was great! The nurse took her time and was so approachable.
The after care my mother is receiving from this practice is unbelievable. Thank you and thankyou to the receptionists, everyone has been so informative and caring.
You are all a credit to our NHS service!
We cannot thank you enough. | January 2022 |
D83076 | clare-guildhall-surgery | https://www.nhs.uk/services/gp-surgery/clare-guildhall-surgery/D83076/ratings-and-reviews?currentpage=1 | Great kindness and service | 5 | The kindness, speed and efficiency shown by the lady on reception 7/11/2023 is second to none. Within an hour of speaking to her, the lady had organised my dad’s new prescription, going out of her way to take it to the pharmacy technician by hand, and it then being sent through to my dad’s pharmacy for me to collect for him. She understood the urgency and showed she cared. Thank you so much. So very much appreciated at a difficult time for us. | November 2023 |
D83064 | glemsford-surgery | https://www.nhs.uk/services/gp-surgery/glemsford-surgery/D83064/ratings-and-reviews?currentpage=1 | Request for Male Receptionists | 1 | Why can’t we have a male receptionist. Many conditions exist that men do not want to discuss with female reception staff. I understand that you can ask to withhold details of your condition but you are usually coerced into disclosing personal matters in the interest of triage. It’s not fair that men cannot be extended the privacy of reporting men issues to men as women can request a female to discuss matters with. | June 2023 |
D83064 | glemsford-surgery | https://www.nhs.uk/services/gp-surgery/glemsford-surgery/D83064/ratings-and-reviews?currentpage=1 | Not helpful and could not care. | 1 | Need an appointment with Glemsford surgery, think again!! Tried making an appointment on two consecutive days at 8:30 in the morning, The woman on the reception phone was, very unhelpful and could not care less about trying to help. All she wanted was to get off the phone as quickly as possible. No wonder are NHS A&E is struggling when the local surgeries, just do want to help. Very disappointing, a waste of time and resource for the community. | January 2023 |
D83064 | glemsford-surgery | https://www.nhs.uk/services/gp-surgery/glemsford-surgery/D83064/ratings-and-reviews?currentpage=1 | Horrific experiences- great dr’s/nursea | 1 | Let me first start by saying I have had amazing experience with the drs and nurses in the practice.
Reception and booking system are horrific (and that doesn’t do justice) phone up at 8am for a chance to maybe see a medical professional. I don’t know what they expect people to be doing but this system of booking in the morning is ludicrous! People cannot just get time off work like this! Bring back the old booking systems so people can actually see a medically trained professional, not be dismissed by a receptionist with a god complex! And some of the staff answering the phone are rude, dismissive and sometimes down right snotty! | December 2022 |
D83064 | glemsford-surgery | https://www.nhs.uk/services/gp-surgery/glemsford-surgery/D83064/ratings-and-reviews?currentpage=1 | Diligent Staff | 5 | Dealings with all staff - doctors, nurses, reception and pharmacy - have, for both my husband and myself, been efficient and professional in our recent, numerous (unfortunately!) dealings with this practice. | December 2022 |
D83064 | glemsford-surgery | https://www.nhs.uk/services/gp-surgery/glemsford-surgery/D83064/ratings-and-reviews?currentpage=1 | This practice still giving a good service to patients | 5 | There seems to be several bad reviews of Glemsford surgery but I can only report my good experience in what are difficult times. I rang to arrange an appointment to see a doctor at midday and luckily arranged a visit at four fifty the same day, after waiting perhaps fifteen minutes I was called in, listened to, examined and diagnosed by the most caring and attentive doctor. I left the surgery forty-five minutes later with my medication. The next day after starting my medication I was feeling much better. You cannot get better than this. | November 2022 |
D83064 | glemsford-surgery | https://www.nhs.uk/services/gp-surgery/glemsford-surgery/D83064/ratings-and-reviews?currentpage=1 | Always been a good experience | 5 | I know like every surgery, they have struggled in the pandemic. I was seen face to face in the pandemic, they didn't lock their doors. The doctors have always been lovely , responsive but hard to get to. Which is my only complaint. | February 2022 |
D83014 | the-long-melford-practice | https://www.nhs.uk/services/gp-surgery/the-long-melford-practice/D83014/ratings-and-reviews?currentpage=1 | Hopeless | 1 | So they don’t like you ringing and if you do I suggest you go to the toilet first grab a coffee and make yourself comfortable probably for about 30 minutes. They definitely don’t want to see you ! If they can’t deflect you to the emergency department at the hospital or by telling you to ring 111 you’re left with E Consult. Which only works during surgery hours ! Why ? And at mid morning today the message coming up was “this service is unavailable”. Words fail me. | November 2023 |
D83014 | the-long-melford-practice | https://www.nhs.uk/services/gp-surgery/the-long-melford-practice/D83014/ratings-and-reviews?currentpage=1 | Horrendous treatment | 1 | Awful treatment from the Melford surgery today 10/10/23, having suffered with a uti over the weekend I did an econsult on 9/10 as still having symptoms was issued more antibiotics that unfortunately do not work for me so called and spoke to a helpful receptionist who was going to ask the dr to change the prescription. Called twice again today on the second call was told by the receptionist the dr would not change the prescription and that I would have to wait until urine sample results were back, Even though my symptoms had gotten worse. Spoke with 111 and they said with the symptoms I have the uti had gone to a kidney infection and I indeed needed different stronger antibiotics. Disgusting treatment from the dr especially when it’s on my record that I suffer from uti’s and as requested by Nephrology at west Suffolk hospital I am on medication for them! | October 2023 |
D83014 | the-long-melford-practice | https://www.nhs.uk/services/gp-surgery/the-long-melford-practice/D83014/ratings-and-reviews?currentpage=1 | Excellent service from new GP | 5 | I attended the practice as I am experiencing problems with a surgically repaired shoulder. I received an outstanding service from the doctor who recently joined the practice from Ipswich (who I understand I am not permitted to name in this review). My new doctor was incredibly helpful, professional and experienced and was able to arrange a priority x ray and forward referral care plan. The doctor even phoned me the next day to see how I was and to discuss my x rays. I really couldn't be happier with the care I've received. Thank you. | January 2023 |
D83014 | the-long-melford-practice | https://www.nhs.uk/services/gp-surgery/the-long-melford-practice/D83014/ratings-and-reviews?currentpage=1 | Appalling service | 1 | : I am due a diabetic review annually but haven’t had one for 3 years. I am also supposed to have an annual review following a stroke but again haven’t had one for 3 years. I had a blood test this month and a review of diabetes was scheduled with a nurse. This was cancelled the day before it was due as the nurse tested positive for COVID. I tried to book a telephone consultation review but none available. I used econsult. The reason I wanted to discuss my diabetes was that I believed that I was no longer diabetic given the blood test result. I received a reply as follows “ Thank you for your recent eConsult request. According to the notes you are diabetics, diet controlled.
I called the surgery and the receptionist I spoke to said she would get another GP to call me that afternoon. 15 minutes later I received a call from a very annoyed GP that had responded to my eConsult. Most unhelpful! | October 2022 |
D83014 | the-long-melford-practice | https://www.nhs.uk/services/gp-surgery/the-long-melford-practice/D83014/ratings-and-reviews?currentpage=1 | Frustration | 3 | Telephoned a few days ago requesting blood tests which are meant to be every 6 months, nothing in my records saying this and each time I have to request. Left a list of required tests. I received a text message saying forms were ready for collection. Went to collect forms and a number of tests not included. Explained to the receptionist they should be a repeat of 6 months ago, she kindly entered all the details. I asked if forms could be posted, they no longer do this but I can collect from Lavenham. Total cost in petrol around £3, I live on a small pension, and having to drive adding to global warming, traffic congestion etc, all for the sake of a lack of accuracy at the Practice and the cost of a second class stamp. I would have left a postage stamp for the forms to be sent had I had one with me. Generally I am happy with the care provided by this Practice. | August 2022 |
D83014 | the-long-melford-practice | https://www.nhs.uk/services/gp-surgery/the-long-melford-practice/D83014/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Having recently moved from abroad to Lavenham, I phoned on Tuesday to make an appointment to see a doctor. On Wednesday a doctor phoned me and after a brief conversation he offered me an appointment the following morning. I was seen within 30 minutes of my alloted time and was given a very precise diagnosis of my problem. I would recommend this practice to anyone. Full marks and thank you. | July 2022 |
D83014 | the-long-melford-practice | https://www.nhs.uk/services/gp-surgery/the-long-melford-practice/D83014/ratings-and-reviews?currentpage=1 | Another Frustration | 1 | Prompted to leave this review after reading 11 August contribution below. My experience is the same. Six monthly blood tests always have to be at my instigation and on at least two occasions tests were omitted from forms so necessitating repeat journeys to surgery because they will not post them. Their recall system needs a drastic overhaul. | April 2022 |
D83014 | the-long-melford-practice | https://www.nhs.uk/services/gp-surgery/the-long-melford-practice/D83014/ratings-and-reviews?currentpage=1 | Blood tests | 3 | It seems that it is the responsibility of the patient to initiate action when a blood result is out of range. Not apparently the medical requestor of the test. Patients need to be made aware of the procedure more clearly. I had an out of range result which took approximately four months to yield appropriate action. | April 2022 |
D83014 | the-long-melford-practice | https://www.nhs.uk/services/gp-surgery/the-long-melford-practice/D83014/ratings-and-reviews?currentpage=1 | Getting the Death certificate - Unacceptable behaviour | 2 | After lengthy attempts to contact the practice about the death certificate we were assured it would be issued to the Ipswich Registrar. Being completely unable to make any arrangements until it was issued after 2 days we rang the registrar who assured us nothing had been issued. After more phone calls to surgery (be prepared to die waiting to get through) we discovered (after 2 days) it still hadn't been issued and the practice manger was too busy interviewing her staff to deal with it. This is very poor service in a stressful situation and we cant move forward as they fob us off. | February 2022 |
D83003 | wickhambrook-surgery | https://www.nhs.uk/services/gp-surgery/wickhambrook-surgery/D83003/ratings-and-reviews?currentpage=1 | Brilliant practice | 5 | they have always been brilliant in all the care I have had. No complaints at all in the whole 18 years I have been here and I have had a lot of health issues. Nothing is too much trouble and I've never had to wait long for an emergency appointment. Caring staff, kind receptionists, excellent nurses | March 2023 |
D83003 | wickhambrook-surgery | https://www.nhs.uk/services/gp-surgery/wickhambrook-surgery/D83003/ratings-and-reviews?currentpage=1 | Incredibly bad surgery | 1 | Takes weeks just to get a telephone consultation. Told they can’t spend much time with patients after five minutes. No follow up from lab report. Still struggling to get an appointment after seven weeks | December 2022 |
D83003 | wickhambrook-surgery | https://www.nhs.uk/services/gp-surgery/wickhambrook-surgery/D83003/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | Today I visited Wickhambrook surgery for cervical screening. The staff are always so friendly, caring and welcoming. An extra thank you to the nurse that I saw today, she is always so happy and kind and makes you feel completely at ease. | August 2022 |
D83003 | wickhambrook-surgery | https://www.nhs.uk/services/gp-surgery/wickhambrook-surgery/D83003/ratings-and-reviews?currentpage=1 | awful | 1 | Phone call appointment an hour late. Doctor said he didn't know what to do and just referred me to hospital. Made to feel embarrassed about why I called by the receptionist as well. Would not recommend | May 2022 |
E83637 | colindale-medical-centre-lp | https://www.nhs.uk/services/gp-surgery/colindale-medical-centre-lp/E83637/ratings-and-reviews?currentpage=1 | Helpful and professional service | 0 | I work in a boarding school outside London but have not changed GPs yet so I had limited time to be attended to during a half-term break.
The staff at Reception were very understanding once I had explained my situation and kept updating me on 'Appointment Status' till there was a slot for me.
I was immediately called; we discussed how long it would take for me to get there and I got seen.
Sad some patients are unhappy with their service - so much more buildings and no more GPs in the area must be to blame for that.
Overwhelmed; I find the professional and helpful staff at Colindale sometimes! | September 2022 |
E83637 | colindale-medical-centre-lp | https://www.nhs.uk/services/gp-surgery/colindale-medical-centre-lp/E83637/ratings-and-reviews?currentpage=1 | Exemplary | 5 | The care received from this surgery for my elderly father has been wonderful. The admin staff have been efficient and the doctors nothing but caring. Can not fault them, highly appreciated. | July 2022 |
E83637 | colindale-medical-centre-lp | https://www.nhs.uk/services/gp-surgery/colindale-medical-centre-lp/E83637/ratings-and-reviews?currentpage=1 | Poor service | 0 | Terrible service at Colindale medical centre. Lack of communication between staff, doctors and of course the patients. Expect to add on at least a 45 min wait to your scheduled appointment .
Happens on a regular basis, poor management and time keeping. | July 2022 |
Y03663 | hendon-way-surgery | https://www.nhs.uk/services/gp-surgery/hendon-way-surgery/Y03663/ratings-and-reviews?currentpage=1 | Poor service provided by reception staff | 2 | I’ve found the doctors at this surgery to be very caring and professional but the service offered by the reception staff and administrators is very poor.
As a cancer patient, I sent an email requesting a repeat prescription of dressings but the incorrect dressings were issued to me. I then sent a further email pointing out the error and even called the surgery and was told by the receptionist to call again two further times on the same afternoon - even then my query was not resolved.
The receptionist has a rude and abrupt manner and hadn’t heard of the word ‘adhesive’ when I was describing the dressings I required - hardly a medical term. She asked me to even call after 6pm when she knew the line dealing with prescriptions would be closed so I had to speak to someone else on the general callers line who had to look into my query again and who told me that I should have sent an email! I explained that I had sent two emails and made three calls to which I was then told to call again in the morning and make an appointment to speak to a GP. I don’t need to speak to a GP, I simply need a repeat prescription…
How many calls and emails do patients need to make for a simple repeat prescription for a box of non-adhesive dressings?
I appreciate that doctors surgeries are busy but surely issuing a simple repeat prescription should be straightforward. Patients deserve a better level of service than this! | August 2023 |
Y03663 | hendon-way-surgery | https://www.nhs.uk/services/gp-surgery/hendon-way-surgery/Y03663/ratings-and-reviews?currentpage=1 | Awful practice | 1 | I rang at 8am to make an appointment for my son however after 45 minutes of waiting I'm told that there are no appointment's available. I am given an out of hours hospital number which only opens at 6.30pm or I am told to take my son to a walk in centre. So my son poorly as he was had to be taken out in the cold to go to the walk-in Clinique. There I'm told that his got an infection and will send the information to the GP. By the time we got home, I call GP and I'm told no info received and no medicine will be prescribed for my son and that there is nothing they can do. How terrible is that? You can die and no one cares. Horrible practice, we can never make an appointment, all they do make your life more miserable. | March 2023 |
Y03663 | hendon-way-surgery | https://www.nhs.uk/services/gp-surgery/hendon-way-surgery/Y03663/ratings-and-reviews?currentpage=1 | A national scandal | 1 | Everthing geared to preventing patients from having access to the doctor who cannot claim to be overworked as the patients cannot book immediate appointments. I was told to go to Accident and Emergency. Absolutely charming. Thanks doc. The appointments roundabout is a disgrace. Phone at 08.00. Receive automated message to ring back at 09.30. Phone at 09.30 and put on hold for 45 minutes. The told there are no appoinments for that day and to phone back at 08.00 the following day. Genius this. I am not a nuisance to be put off by these tactics. I am a patient with immediate needs and need a doctors appointment now. Not in 3 weeks time. I will either have been miraculously cured by then (or dead). If a doctor's surgery is unable to provide immediate services for patients with coughs colds and flu then they shouldn't be allowed to practice at all. | February 2023 |
Y03663 | hendon-way-surgery | https://www.nhs.uk/services/gp-surgery/hendon-way-surgery/Y03663/ratings-and-reviews?currentpage=1 | Excellent Doctor | 5 | Really felt that I was listened to and the Doctor fully understood what was wrong with me. The Doctor took the time to deal with my issue and explain to me what was wrong and how they were going to help me. | January 2023 |
Y03663 | hendon-way-surgery | https://www.nhs.uk/services/gp-surgery/hendon-way-surgery/Y03663/ratings-and-reviews?currentpage=1 | Grateful Patient! | 5 | I would like to highlight and commend a certain member of the admin staff, who went over and beyond the call of duty to accommodate my elderly mother, with an urgent 'call back' from a Doctor, followed by a same day blood test. This person was instrumental in preventing what could have resulted in dire consequences for my mother. The blood test was carried at 12.00 on the same day and by 12.30 that evening there was an ambulance at my mother's house. The labs had already analysed her blood and found that her iron deficiency was at a critical level, hence the need for immediate action. Two blood transfusions and an iron infusion later and she was back home. To say that this member of staff, potentially saved my mother from a life threatening situation by her professional judgement, is not an understatement. Thank you Hendon Way Surgery not only for your medical expertise, but in particular for this member of staff! | September 2022 |
E83038 | jai-medical-centre | https://www.nhs.uk/services/gp-surgery/jai-medical-centre/E83038/ratings-and-reviews?currentpage=1 | Not efficient | 5 | Just give you appointments withave nurses who don't know what they are doing. Causes more damage than good. Aware that the manager would say this is anonymous but he must take this seriously. Doctors are great so no complaint about them. | March 2023 |
E83038 | jai-medical-centre | https://www.nhs.uk/services/gp-surgery/jai-medical-centre/E83038/ratings-and-reviews?currentpage=1 | Unprofessional and extremely rude | 1 | Firstly, I cannot get anyone to answer my call. As a high risk patient, my repeat prescriptions are never sent to pharmacy on time and told to go to A&E for all problems.
Absolutely disgusted with overall performance and quality of service.
Won't recommend to anyone! | March 2023 |
E83038 | jai-medical-centre | https://www.nhs.uk/services/gp-surgery/jai-medical-centre/E83038/ratings-and-reviews?currentpage=1 | I want a face to face appointment if I request it | 2 | I have requested a face to face appointment. I do not want a call back - I want a time when I will see the dr for a 10-20 min appointment. It is easier for me to schedule in a time that I can be off work that a 4 hour window that a quick appointment. And, I do Not want the call to be recording. How dare you think it is acceptable to record medical appointments. I am not recorded when I am inside the appointments but you somehow think it is acceptable to breach my privacy to record the calls. You think Drs deserve a pay rise. You are all lazy doing phone calls not seeing patients face to face if they request it. | January 2023 |
E83038 | jai-medical-centre | https://www.nhs.uk/services/gp-surgery/jai-medical-centre/E83038/ratings-and-reviews?currentpage=1 | Confused | 3 | Had a phone call last week to call the practise to book a medical review for my son who has a learning disability. Tried calling three days running could not get through. Went to the practise this morning in the bad weather . Was told at reception she did not know how to book it would phone me in half a hour still no phone call. What is the use of having someone at reception who does not know how to book things | October 2022 |
E83038 | jai-medical-centre | https://www.nhs.uk/services/gp-surgery/jai-medical-centre/E83038/ratings-and-reviews?currentpage=1 | I wish I could give -5 stars | 1 | Extremely rude and unprofessional staff at reception, they regularly hang up the phone if they don’t like the questions that don’t fit their narrative or you challenge them on something. Even if you managed to get trough a doctor or a nurse the patient care is appalling and most of the time the problems are left unresolved and you have to look for other ways to take care of yourself. You have to always beg for things to be done on their side! Getting a antidepressant prescription was a nightmare every 2 months. Enough is enough I’m leaving this GP practice! | June 2022 |
E83038 | jai-medical-centre | https://www.nhs.uk/services/gp-surgery/jai-medical-centre/E83038/ratings-and-reviews?currentpage=1 | Horrifying | 1 | I'm having to leave the practice after only a couple of months because the lack of support and professionalism has been so upsetting. After I registered in-person they told me I would receive a letter inviting me to a new patient consultation within a week, nothing ever arrived - after 3 weeks I called them and asked to be seen and they invited me to meet with the nurse. All the staff have been very rude - often walking away while I am mid-sentence and cutting me off while I am saying hello, I have felt humiliated every time I have been in-person and on the phone. This week I needed to talk to a GP about a pregnancy-related issue and they have refused to book me a GP appointment, instead insisting that pregnant people must all see the nurse instead. I've tried to explain the matter is more appropriate for a GP at which point they demand I give them my medical symptoms - it's completely humiliating, I've cried myself to sleep the past 3 nights. On top of this each time they tell me someone will call they have called outside of the hours they told me (they said someone will call between 10-12 and both days I missed a call at 9 and then today at 12:30) - i've been cancelling meetings at work to try and be by my phone and still haven't been able to get any healthcare, including from their nurses.
At this stage I've been without a GP for several months and have been denied any care at 3 months pregnant from the GP practice. I'm at a complete loss as to what to do now and am horrified by the malpractice. I also believe the refusal to allow me to see a GP is based on my pregnancy status which is direct discrimination.
I had seen some horrible reviews but assumed they were perhaps unlucky one-offs... no one gets all perfect reviews after all. But this GP surgery is truly horrifying. They will humiliate you and refuse you appropriate care (especially if you are pregnant, absolutely avoid this practice), save yourself the emotional turmoil of ever dealing with them and choose another provider if you're able. | May 2022 |
E83038 | jai-medical-centre | https://www.nhs.uk/services/gp-surgery/jai-medical-centre/E83038/ratings-and-reviews?currentpage=1 | Please don't register here. | 1 | So, so, bad.
I know some may read these comments and think that we are the ‘few’ who had some bad luck with Jai medical centre, but the reality is that we’re the few who chose to express our experience online. Unfortunately, we are not in the minority, this general practice is really, really bad.
Prior to the pandemic this general practice was very shambolic (I state this to emphasise that their failures are not due to the pressures of COVID). And now that they have expanded, things have gotten even worse - which is really hard to believe but true.
I have been waiting for vital medical information for almost 6 months. Each time I call, I am greeted with rudeness (from managers as well as receptionists). The one time I spoke to a GP they spoke over me in a rush to finish the call- I felt dismissed and totally overlooked.
You will see under most negative comments here, the response from Jai Medical Centre is something like:
'We have a grievance procedure and due to the anonymity of this comment we can't address/ rectify the issue.'
The irony is that Jai medical centre do not even follow this so-called procedure. They do not reply to emails or call you back when promised, the staff (including managers and medical professionals) provide sub-par customer service and get defensive when questioned...it's like they just do not care about people anymore (and they barely cared to start with). They’re supposed to be a positive support within the community- instead they’re becoming the opposite of that.
How is it possible for an unprofessional, negligent health care provider to still be permitted to practice like this? It's beyond me.
I'm now looking into registering elsewhere. I really recommend anyone reading this do the same- for the safety of your mental and physical wellbeing. | May 2022 |
E83038 | jai-medical-centre | https://www.nhs.uk/services/gp-surgery/jai-medical-centre/E83038/ratings-and-reviews?currentpage=1 | Really, really bad. | 1 | It upsets me that this general practice is accepting new patients when they can barely treat their current ones with any respect or human decency. The staff were rude and did not relay correct information to the doctor about me. Management then treated me as though I were an inconvenience. They refuse to take responsibility for their actions and make the necessary changes to improve. And no, Covid has nothing to do with their bad practice. They've been like this for many, many years. So, so disappointing. | March 2022 |
E83046 | mulberry-medical-practice | https://www.nhs.uk/services/gp-surgery/mulberry-medical-practice/E83046/ratings-and-reviews?currentpage=1 | Surgery contact problems | 2 | Tried to contact surgery regarding prescription changes. On phone am 3rd in queue for 30mins
Tried pm 1st in queue for 20mins so gave up.
Eventually used “Patches” explained that the recent statin changes were unsuitable as they were found unsuitable in the past. Received a call from Farinaz Keshavarzi who was very helpful corrected meds, discussed symptoms and made changes to other problems regarding my medication. Was a pleasure to have spoken to Farinaz helped put my mind at rest.
I will use “Patches” for future contact but worry about patients that do not have the ability to use it. Can’t remember the last time I was able to contact the surgery by phone. I wonder how many other patients just give up or don’t bother phoning? | January 2024 |
E83046 | mulberry-medical-practice | https://www.nhs.uk/services/gp-surgery/mulberry-medical-practice/E83046/ratings-and-reviews?currentpage=1 | A practice keen to help | 5 | Very difficult to get an appointment but on the plus side, the Pharmacist and Diabetes Specialist are brilliant!!
They genuinely are interested in your health and wellbeing and continually keep on top of Prescriptions / blood tests / reviews.
I really feel looked after. | December 2023 |
E83046 | mulberry-medical-practice | https://www.nhs.uk/services/gp-surgery/mulberry-medical-practice/E83046/ratings-and-reviews?currentpage=1 | Great practice | 5 | Very helpful and understandable response I have been looking for a response from them and have it thank you | December 2023 |
E83046 | mulberry-medical-practice | https://www.nhs.uk/services/gp-surgery/mulberry-medical-practice/E83046/ratings-and-reviews?currentpage=1 | So helpful | 5 | I have always had great care from this surgery. Lately I have had to have a few appointments and every doctor I have seen has been kind, helpful and empathetic. I have always managed to get an appointment when needed and I feel confident that the Doctors will get to the bottom of what is causing my issues and for that I am grateful. | September 2023 |
E83046 | mulberry-medical-practice | https://www.nhs.uk/services/gp-surgery/mulberry-medical-practice/E83046/ratings-and-reviews?currentpage=1 | Great Dr | 5 | Friendly, knowledgable, engaging, polite. Helpful, efficient and puts patient at ease. Surgery also convenient to reach and most of the staff, friendly. | August 2023 |
E83046 | mulberry-medical-practice | https://www.nhs.uk/services/gp-surgery/mulberry-medical-practice/E83046/ratings-and-reviews?currentpage=1 | Great service | 4 | Popped in to the practice, was met by a very helpful medical receptionist at the willow court branch. Who got me a telephone appt with the GP the same week! Fantastic service | August 2023 |
E83046 | mulberry-medical-practice | https://www.nhs.uk/services/gp-surgery/mulberry-medical-practice/E83046/ratings-and-reviews?currentpage=1 | Great doctor | 4 | This doctor has been very supportive, helpful and sympathetic. She's a very nice person and easy to talk to and I would recommend her as a doctor. | April 2023 |
E83046 | mulberry-medical-practice | https://www.nhs.uk/services/gp-surgery/mulberry-medical-practice/E83046/ratings-and-reviews?currentpage=1 | Excellent patient centred care | 5 | Was approached nicely, kind and polite, respectful with decision. Doctors understand your needs. Appropriate care and referrals made. There was good interaction and communication with understanding of the patient. | March 2023 |
E83046 | mulberry-medical-practice | https://www.nhs.uk/services/gp-surgery/mulberry-medical-practice/E83046/ratings-and-reviews?currentpage=1 | Practice improved a lot over last year | 4 | I called today for GP appointment. I didn't have to wait for long time. The receptionist was very polite and professional and I was given a choice of face to face or telephone appointment with GP . I am very greatful to our GP helping me with my health problem, medication and advice. | March 2023 |
E83046 | mulberry-medical-practice | https://www.nhs.uk/services/gp-surgery/mulberry-medical-practice/E83046/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | We had a go consultation in the evening for my 92 year old mum who was in a coma! We received exceptional care from the Dr and reception and now two days later she is smiling and talking! Thank you Mulberry Medical Practice for your professional and caring service at all times! We could not get better anywhere! | January 2023 |
E83032 | oak-lodge-medical-centre | https://www.nhs.uk/services/gp-surgery/oak-lodge-medical-centre/E83032/ratings-and-reviews?currentpage=1 | No appointments | 1 | I registered in 2010 but for at least the last 7 years it has been impossible to get an appointment. There’s no reason to be registered with a GP when you can never get an appointment. | December 2023 |
E83032 | oak-lodge-medical-centre | https://www.nhs.uk/services/gp-surgery/oak-lodge-medical-centre/E83032/ratings-and-reviews?currentpage=1 | Normal | 3 | Need to improve regarding the initial reception area in order to make patients feel respected rather than as their are doing us a favour. | November 2023 |
E83032 | oak-lodge-medical-centre | https://www.nhs.uk/services/gp-surgery/oak-lodge-medical-centre/E83032/ratings-and-reviews?currentpage=1 | Great service.. feel safe and supported | 5 | The staff was very nice. She was so supportive and welcoming. Make me feel okay during my visit. I wouldn’t be scared anymore
To do my yearly check. | August 2023 |
E83032 | oak-lodge-medical-centre | https://www.nhs.uk/services/gp-surgery/oak-lodge-medical-centre/E83032/ratings-and-reviews?currentpage=1 | Could be better | 3 | You call surgery finding out you are 35th in queue , you walking down there and being inside surgery you are 29th in queue and seeing none inside and receptionist just drinking coffee and pressing something on phone machine while talking to each other that's how you finding out you jumped higher in queue.
Getting appointments is impossible even for a child which should be priority no matter what . 9 out of 10 times you will end up in walk in centre or ae as you cannot get help from surgery. | June 2023 |
E83032 | oak-lodge-medical-centre | https://www.nhs.uk/services/gp-surgery/oak-lodge-medical-centre/E83032/ratings-and-reviews?currentpage=1 | Great doctor | 4 | The doctor I saw was absolutely fabulous. She was very thorough in helping me work out the best course of treatment. I felt like a human not a number. Once I got past the receptionist, things flowed very smoothly. I was especially pleased with the doctor who spoke to me. It was very hard to get an appointment and came down to chance as the receptionist was very unhelpful. The phone in appointment system is outdated and unfit for purpose. I almost gave up trying at all until I came across a 'lucky chance' telephone consultation. | June 2023 |
E83032 | oak-lodge-medical-centre | https://www.nhs.uk/services/gp-surgery/oak-lodge-medical-centre/E83032/ratings-and-reviews?currentpage=1 | Good service at Oak Lodge medical centre | 5 | X-rays and blood tests were arranged quickly. Results came back within a week. I was able to make an appointment for feedback on results, very clearly and explained concisely, did not rush with a very polite manner. I felt very reassured. Thank you. | June 2023 |
E83032 | oak-lodge-medical-centre | https://www.nhs.uk/services/gp-surgery/oak-lodge-medical-centre/E83032/ratings-and-reviews?currentpage=1 | Helpful doctor | 5 | I saw one of the doctors to discuss my care and review my medication, I found him empathic and proactive. He listened to my concerns and did what he could to help. Thank you to all the hard working staff at this surgery, keep up the great work! | May 2023 |
E83032 | oak-lodge-medical-centre | https://www.nhs.uk/services/gp-surgery/oak-lodge-medical-centre/E83032/ratings-and-reviews?currentpage=1 | Very nice practice | 4 | I had been taken care with my problems and referred accordingly. I had chronic back problems and it was resolved by practice doctors. | May 2023 |
E83032 | oak-lodge-medical-centre | https://www.nhs.uk/services/gp-surgery/oak-lodge-medical-centre/E83032/ratings-and-reviews?currentpage=1 | Attentive doctors | 4 | I was dealt with pretty quick and was the doctor quickly got my referral papers printed so I could make the appointment before the hospital closed. | May 2023 |
E83032 | oak-lodge-medical-centre | https://www.nhs.uk/services/gp-surgery/oak-lodge-medical-centre/E83032/ratings-and-reviews?currentpage=1 | Modern practice | 4 | The doctors, nurses and physiotherapist were professional and courteous.
They need to look into their answering service.
There is a very long delay before you can get an appointment.
Some of the receptionists appear unsure of how to proceed and can sometimes be unpleasant. | May 2023 |
E83041 | wakemans-hill-surgery | https://www.nhs.uk/services/gp-surgery/wakemans-hill-surgery/E83041/ratings-and-reviews?currentpage=1 | Bad practice | 1 | So I rang 8 o’clock for emergency appointment, but reception don’t have professional manners, they need more training and they don’t have a clue how to guide a patient.
Once I had an appointment it took 1:30 for waiting.
Unprofessional Nurses, 10 min of work, took 1:40to finish the one 1 injection.
List is too long. Hope you people understand | November 2023 |
E83041 | wakemans-hill-surgery | https://www.nhs.uk/services/gp-surgery/wakemans-hill-surgery/E83041/ratings-and-reviews?currentpage=1 | Disgusting Service | 1 | So i called on 30.5.23 at 8 am to book an emergency appointment for me,the receptionist was not able to tell me if was face to face or telephonic.I called back to ask was no one called me back and she answered rudely yeah you should’ve known that was face to face.I said but you didn’t tell me nothing!Next day I called at 8.03 and she didn’t have any appointments left.Very rude and unprofessional ,I will change my GP. | June 2023 |
E83041 | wakemans-hill-surgery | https://www.nhs.uk/services/gp-surgery/wakemans-hill-surgery/E83041/ratings-and-reviews?currentpage=1 | One of a kind surgery | 5 | The service I receive from Wakemans Hill Surgery since I registered in 2019 is easy to say supreme. Any health issue I experienced was dealt with professionalism, dedication and great care. The easy access to appointments is phenomenal, considering that people registered with other surgeries are not even able to speak to the receptionists nowadays. | March 2023 |
E83041 | wakemans-hill-surgery | https://www.nhs.uk/services/gp-surgery/wakemans-hill-surgery/E83041/ratings-and-reviews?currentpage=1 | Very good practice | 5 | Very good GP practice in the current time. I can not thank enough for the care we are receiving for our newborn. Always able to book appointment when needed. Great care and ownership of the issues and follow up by the doctor. No waiting to see doctor after arriving.
I would highly recommend this GP Practice to every one. | February 2023 |
E83041 | wakemans-hill-surgery | https://www.nhs.uk/services/gp-surgery/wakemans-hill-surgery/E83041/ratings-and-reviews?currentpage=1 | Great practice surgery | 5 | Response from the surgery is fast and they are very considerate with the way they handle patients with soft spoken manner. First surgery I fell in love with ever . I am happy that I am part of the team regardless that I am a patient.. Great GP surgery. | January 2023 |
E83041 | wakemans-hill-surgery | https://www.nhs.uk/services/gp-surgery/wakemans-hill-surgery/E83041/ratings-and-reviews?currentpage=1 | Well organised practice | 5 | I've always been happy with the knowledge and care of the GP and the practice. Blood tests were done as needed prescriptions were issued on time. Overall good. | February 2022 |
E83041 | wakemans-hill-surgery | https://www.nhs.uk/services/gp-surgery/wakemans-hill-surgery/E83041/ratings-and-reviews?currentpage=1 | Great service | 5 | My son was unwell with a high temperature, 41.2,and one of the doctor call me without having appointment and over the phone she advised me how to treat my son putting his temperature down. I found a very ,very kind person,with a beautiful heart and very professional.Because of her ,my son is feeling much better. I have to say a huge THANK YOU. | January 2022 |
E83668 | dr-sp-talpahewa | https://www.nhs.uk/services/gp-surgery/dr-sp-talpahewa/E83668/ratings-and-reviews?currentpage=1 | Brilliant receptionist & doctors | 5 | I can’t praise the surgery enough - excellent reception staff who were brilliant & amazing doctors who sorted both of my children out quickly! Thank you! | June 2023 |
E83668 | dr-sp-talpahewa | https://www.nhs.uk/services/gp-surgery/dr-sp-talpahewa/E83668/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Extremely happy with my local GP practice, very friendly and anyways make time to understand your issues and concerns and discuss options available. | April 2023 |
E83668 | dr-sp-talpahewa | https://www.nhs.uk/services/gp-surgery/dr-sp-talpahewa/E83668/ratings-and-reviews?currentpage=1 | Excellent service, polite receptionists | 5 | This surgery has improved a lot. Polite receptionists, professional service and helpful advice. There are some delays when you call the surgery during the morning to make an appointment. However, you can get a professional advice even if there is no appointment available. Repeat prescriptions are very easy to request. | February 2023 |
E83028 | parkview-surgery | https://www.nhs.uk/services/gp-surgery/parkview-surgery/E83028/ratings-and-reviews?currentpage=1 | The worst GP Practice! | 1 | On 23/05/2023 at 15.05 I have tried to call on: 02082053649, unfortunately nobody unswered to my call. I was on the phone for over 32 minutes, and I have had to stop call, because worried for a high cost of the phone bill.
I am a 70 years old pensioner, on a High rate of disability, suffering serious illness Scleroderma. I am recognised as an extremely clinically vulnerable, prescribed Methotrexate.
The Royal Free Hospital advised me to book an appointment with my GP, I am suffering a severe pain due to prolapses.
I am not happy with this GP since I moved to my current address, and would not advice this GP to anyone!!!!
I wish to find more reliable medical practice. | May 2023 |
E83028 | parkview-surgery | https://www.nhs.uk/services/gp-surgery/parkview-surgery/E83028/ratings-and-reviews?currentpage=1 | Great practice | 4 | The registration via internet was quick and easy, delivering documents to the practice went smoothly, the staff was extremely friendly and even more helpful. | February 2023 |
E83011 | the-everglade-medical-practice | https://www.nhs.uk/services/gp-surgery/the-everglade-medical-practice/E83011/ratings-and-reviews?currentpage=1 | Unacceptable receptionist behaviour | 1 | Receptionist refused to book GP appointment over the phone and insisted I must use eConsult despite having told her that eConsult, which I have used many times before, was down. It is unacceptable for the receptionist to refuse booking my appointment as the practice website lists four options for booking non-urgent appointments, no. 4 being "Call the Practice, Appointments can be booked by calling the practice during working hours". Why did she refuse to book my appointment?! | March 2023 |
E83011 | the-everglade-medical-practice | https://www.nhs.uk/services/gp-surgery/the-everglade-medical-practice/E83011/ratings-and-reviews?currentpage=1 | Great Practice. | 5 | I would like to thank the lady who assisted me today and 09:30am at the reception. She was very friendly and so kind to me. Her mannerism could not be faulted in any way and most of all her caring nature never wavered at any time throughout my visit. The lady was ever so willing to assist me and this is always the case when I go to the surgery. I think now that I am in a better space in my head I can see all the beautiful things which happens in the surgery. The Doctors, nurses, support workers and admin staff have done a fantastic job in assisting me with looking after my health. Everglade Medical Practice you are the best in the world and thank you from the bottom of my heart for assisting me with good health. I would strongly recommend anyone to join our surgery. | October 2022 |
E83011 | the-everglade-medical-practice | https://www.nhs.uk/services/gp-surgery/the-everglade-medical-practice/E83011/ratings-and-reviews?currentpage=1 | Excellent doctors | 5 | I registered with Everglade in March 2021. I have been consistently impressed by the responsiveness of the doctors, who come across as genuinely caring people that are willing to listen to patients, and to explore the best options for them. | August 2022 |
E83011 | the-everglade-medical-practice | https://www.nhs.uk/services/gp-surgery/the-everglade-medical-practice/E83011/ratings-and-reviews?currentpage=1 | Never answer the phone | 2 | Can wait over an hour and a half in the phone queue just to book an appointment. 6th person in the queue takes over an hour and 20mins to get to number 1 spot. Awful service. Bring back online booking system please | July 2022 |
E83011 | the-everglade-medical-practice | https://www.nhs.uk/services/gp-surgery/the-everglade-medical-practice/E83011/ratings-and-reviews?currentpage=1 | Difficult to contact | 1 | Your Review: The doctors are fine, if you get a chance to talk to them. However, It has become really difficult to contact the surgery. When you do call you are held in the call queue for a very long time and then when it is your turn, you get disconnected or asked to call back later and if you call later, the same thing happens. | January 2022 |
E83018 | watling-medical-centre | https://www.nhs.uk/services/gp-surgery/watling-medical-centre/E83018/ratings-and-reviews?currentpage=1 | Great Practice lovely staff | 5 | Waited 23 minutes to get through, which is expected with the current virus caseload. Requested a telephone appointment, was advised best I see a GP, appointment was 2 hours later. Sent straight for an Xray, results & medication all sorted within 6 hours of telephone call, ThANK you!!
I notice that people only really leave bad reviews, lets change that !! | January 2023 |
E83018 | watling-medical-centre | https://www.nhs.uk/services/gp-surgery/watling-medical-centre/E83018/ratings-and-reviews?currentpage=1 | Horrible receptionist | 1 | I was trying to ask questions to find out more about the services the GP surgery provides and it was like the receptionist couldn’t wait to end the call. She was continuously interrupting me, giving blunt answers and speaking down to me. It was not an informative call and I don’t feel comfortable signing up to a surgery where this is the kind of service that can be expected. | November 2022 |
E83018 | watling-medical-centre | https://www.nhs.uk/services/gp-surgery/watling-medical-centre/E83018/ratings-and-reviews?currentpage=1 | Problem to book appointments | 1 | I have a preference to see one particular doctor in the surgery and i would be happy to take a day off work to see them, but the system of booking appointments is extremely unhelpful. It is a gamble at 8:30 every morning, you wait an hour for your turn and may or may not get an appointment, and have zero choice over doctors. I cannot take days off work in hopes of seeing a doctor. There should be an advance booking system and not a lucky draw at 8:30 every morning. | September 2022 |
E83018 | watling-medical-centre | https://www.nhs.uk/services/gp-surgery/watling-medical-centre/E83018/ratings-and-reviews?currentpage=1 | Appointment | 2 | After 1:55min on the phone waiting for an appointment. They didn't give me any instead the receptionist hang-up on the call. This was very frustrating and it is not the first time this happens | June 2022 |
E83018 | watling-medical-centre | https://www.nhs.uk/services/gp-surgery/watling-medical-centre/E83018/ratings-and-reviews?currentpage=1 | Bad reception support | 1 | Waiting on line and getting help from this surgery it very difficult
The reception staff are not helpful and sometimes very rude and aggressive
I have trying to give a message to the doctors but I’m not able to I have contacted the surgery more then 5 times and each time holding on line for almost 45 minutes, I just don’t know how to reach my dr. This is very very bad service | May 2022 |
E83018 | watling-medical-centre | https://www.nhs.uk/services/gp-surgery/watling-medical-centre/E83018/ratings-and-reviews?currentpage=1 | Wonderful care | 5 | My family and I have been patients at the practice for many years and have always received a very good service. I had health issues during the pandemic (besides Covid) and was seen very quickly and given excellent care by the GPs, nurses and reception staff. The GPs listen to me and call when they say they will. We feel extremely lucky to be patients here. Thank you for the service you are giving. It's a tough times for GPs, look after yourselves too. | April 2022 |
E83018 | watling-medical-centre | https://www.nhs.uk/services/gp-surgery/watling-medical-centre/E83018/ratings-and-reviews?currentpage=1 | Government should start looking into Gp practices. | 2 | Short story: broke my little toe, called 112 for advice ( i didn't want them to send an ambulance, are many others out there with bigger issues) I told them I'm just 5 minutes away from my GP and they have been happy if I can get there. So I went to Gp, it was an emergency, the answer was. sorry, we cannot help you. So what's the point to have a Gp, it cannot help you? In my humble opinion, Gp's are just for business, aren't part of Nhs with heart. Just for money. Government should start looking into Gp practices. They are a joke... Then I went back home called 111, had a video chat and the problem is sorted. well, I still have a broken little toe, but they ensure me I won't get Gangrene. so except for the fact, I jump around like a kangaroo. All good. looking forward to changing the Gp... fun fact are all same. | February 2022 |
E83621 | brunswick-park-medical-practice | https://www.nhs.uk/services/gp-surgery/brunswick-park-medical-practice/E83621/ratings-and-reviews?currentpage=1 | Difficult for patient to excess Gp appointments or advice | 1 | The surgery needs the support of Cqc to help identify and correct the failings of the surgery and management plan that is in place . Many of the same team are in place as were prior to covid , so it seems the surgery could get back to at least a pre Covid provision , with basically a change of mindset and consideration of the needs of patients . There is a place for econsult but it is not the appropriate provision for every patients needs . So back to some pre planned appointments ,etc etc would be helpful. With the current system far too many patients are attending a&e inappropriate as they can’t get access to a Gp appointment. When I have dropped into the surgery during surgery hours , I have never seen more that two patients in the waiting area. I believe there is a team of at least 4 fte Doctors employed . We know they are busy but patient consultation is part of their contract I should think . So lets hope we see a better service to the patients in 2024 whilst ensuring the Dr. Fulfil their duty to the patients and they also have good working conditions. | December 2023 |
E83621 | brunswick-park-medical-practice | https://www.nhs.uk/services/gp-surgery/brunswick-park-medical-practice/E83621/ratings-and-reviews?currentpage=1 | Unpredictable | 2 | Everytime I tried to book for GP online, it says, my maximum appointment has been used. By who. I have no idea. My record shows date 20th Nov 23. I haven't seen anyone. My hospital appointment dates are included as Gp appointment. Can someone explain. Please.
When did I last time saw someone face to face. How did I use my maximum appointments. I am confused. | November 2023 |
E83621 | brunswick-park-medical-practice | https://www.nhs.uk/services/gp-surgery/brunswick-park-medical-practice/E83621/ratings-and-reviews?currentpage=1 | Poor service and organisation | 1 | I had initially called Brunswick Park Medical practise to get a doctors note for a long standing condition I have that was causing me complications. When getting through to the receptionist, they seemed as though they did not care about the nature of my call because I got the impression they were trying to get me off of the phone. This was because no matter what I needed help with, the answer was always to 'do an e-consult'. This was simply not applicable because all the receptionist had to do was read the notes left by the doctor that would mention what they needed to do and it would have given them the answers. When I mentioned this to them, they would kiss their teeth as if it was a task to answer my queries. This seems to be a theme whenever I have to contact my GP, which makes dealing with my condition very difficult. | November 2023 |