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F83635 | kings-cross-surgery | https://www.nhs.uk/services/gp-surgery/kings-cross-surgery/F83635/ratings-and-reviews?currentpage=1 | Lovely people always very helpful and undertanding. | 4 | Sometimes a long wait for phone to be answered. Face to face the doctors are very thorough -the repeat pescription service works well as the medication is with my pharmacy within onr to two days.
We do have excellant hospitals to which we can be referred notably Moorfields for Eyes and Ucl. Hospital which have unrivalled expertise.
There are diffiulties from time, mainly of co-ordination but these mostly occurr from underinvestment by the government.
This system for reviws is at fault as it rejcts words in caps hence Ucl | June 2023 |
F83635 | kings-cross-surgery | https://www.nhs.uk/services/gp-surgery/kings-cross-surgery/F83635/ratings-and-reviews?currentpage=1 | Disappointing Admin, App not useful | 1 | Sadly had a terrible experience with the surgery, sending incomplete and wrong blood test forms, no communication or follow ups on late referrals and app is useless as they never really enable online consultations. Even when they do, they are unreliable in callback timings. | April 2023 |
F83635 | kings-cross-surgery | https://www.nhs.uk/services/gp-surgery/kings-cross-surgery/F83635/ratings-and-reviews?currentpage=1 | Very good experience with GP and Nurse | 4 | The Gp who looked after me was very thorough and explained things to me.The Nurse too was very professional and kind.The lady receptionist could have been more polite and kind. | March 2023 |
F83635 | kings-cross-surgery | https://www.nhs.uk/services/gp-surgery/kings-cross-surgery/F83635/ratings-and-reviews?currentpage=1 | No answer for a repeat prescription | 1 | My and my partner have been contacting the GP for over a week now about a repeat medication for our two year old daughter. We are aware that the GP is always busy so we planned everytime (every single time we have this problem) and we are told it's send to out local pharmacy and it's actually not and we have to beg for the pharmacist to give us the medication for our little girl, or they just don't reply at all about it. This last time we have spent a week calling (every time we call we wait for at least 30 minutes) and when we eventually get an answer they tell us that they will talk to the GP and nothing happens. It's not like the doctor took the medicine off, we have it as a permanent prescription and still it is impossible for them to send it after we contact them (hopefully this would be automatic but we have to go through the trouble of contacting them every time and wasting so much energy and time sending emails and making calls for them to send the prescription). | March 2023 |
F83635 | kings-cross-surgery | https://www.nhs.uk/services/gp-surgery/kings-cross-surgery/F83635/ratings-and-reviews?currentpage=1 | Great admin team, lovely clinicians | 5 | I had a very polite and efficient interaction with a lovely gentleman at reception on the phone today. The phone was answered promptly, he gave me some additional information and my appointment was rebooked in seconds. Great patient service!
I have been with this surgery for years (through 2 of their moves even) and they have always been very helpful. | February 2023 |
F83635 | kings-cross-surgery | https://www.nhs.uk/services/gp-surgery/kings-cross-surgery/F83635/ratings-and-reviews?currentpage=1 | Great service | 5 | The young man on reception today took action on my problem immediately and resolved it very quickly, efficiently and professionally (unfortunately the rules for leaving reviews prevent me from naming him) I have always found the staff here to go the extra mile for their patients. It's a great practice! | December 2022 |
F83635 | kings-cross-surgery | https://www.nhs.uk/services/gp-surgery/kings-cross-surgery/F83635/ratings-and-reviews?currentpage=1 | Excellent care | 5 | I have always found all the staff to be very efficient and professional. All the Drs are great. The reception staff are helpful too. | November 2022 |
F83043 | ridgmount-practice | https://www.nhs.uk/services/gp-surgery/ridgmount-practice/F83043/ratings-and-reviews?currentpage=1 | Very professional practice | 5 | I have MS and have been with this Practice for many years, during which time I have been treated with the utmost professionalism, care and kindness. If I have a problem with my MS, or wish to request a repeat prescription for my medicines the Doctor will always ring me back promptly, or see me in person if necessary. All staff - receptionists, nurses and doctors are extremely nice. I would thoroughly recommend this Practice. | August 2023 |
F83043 | ridgmount-practice | https://www.nhs.uk/services/gp-surgery/ridgmount-practice/F83043/ratings-and-reviews?currentpage=1 | Very efficient practice | 5 | When requesting a quarterly repeat prescription for statins it is always dealt with quickly and efficiently and sent to the pharmacist within a day. Always get a reminder to have the yearly flu jab. Receptionists, nurses and doctors are all very kind, considerate and caring. Five out of five for me. | May 2023 |
F83043 | ridgmount-practice | https://www.nhs.uk/services/gp-surgery/ridgmount-practice/F83043/ratings-and-reviews?currentpage=1 | Wonderful care | 5 | I have been cared for and supported by my wonderful GP at Ridgmount Practice for over thirty years. I am also hugely grateful to other GPs in the Practice and to the receptionists, nurses and the entire Practice team for the exceptional time, trouble and care given me over the past few difficult years. I feel very privileged to continue to be in such safe, caring hands and cannot praise them all highly enough. | January 2023 |
F83043 | ridgmount-practice | https://www.nhs.uk/services/gp-surgery/ridgmount-practice/F83043/ratings-and-reviews?currentpage=1 | Fantastic Practice, Exemplary Care | 5 | The practice is exceptional in the manner in which it delivers care. The premises are lovely, modern and bright and the treatment rooms will arranged with modern equipment.
I have several conditions and all the staff here are excellent from the reception staff, to the nurses and the doctors. My conditions are alway dealt with efficiently and sympathetically and the staff really listen and work with you to find solutions and develop appropriate care plans.
I would not hesitate to recommend the practice to anyone.
Thanks for the great service. | July 2022 |
F83043 | ridgmount-practice | https://www.nhs.uk/services/gp-surgery/ridgmount-practice/F83043/ratings-and-reviews?currentpage=1 | Awkward practise to deal with. | 1 | Such an awkward practise to deal with. I joined in 2021 when I moved to London and I’m looking to change to a different survey as soon as I can. I have been on a rolling prescription of medication since 2018, but this surgery refuses to do this, and instead makes me call for a medication review every 1-2 months. This means I’m often delayed in getting my prescription due to being a busy student, and I have had long gaps in taking my medication. Due to the type I take this is not ideal and can quite severely affect me.
I have also found my GP to be quite rude on occasion when speaking to her.
Wouldn’t recommend and I’m changing to a different practise as soon as I can. | January 2022 |
F83683 | somers-town-medical-centre | https://www.nhs.uk/services/gp-surgery/somers-town-medical-centre/F83683/ratings-and-reviews?currentpage=1 | Unprofessional practice | 2 | I joined this practice due to its locality.
Most interactions have been good however everytime I go there it's like a social gathering , with people loitering near the counter chatting casually to staff whilst they are booking patients in.
This can feel quite intimidating at times and really diminishes the experience of the patient.
My last visit I saw a massive Palestinian flag behind the counter prominently facing anyone who uses the reception desk.
I personally feel their view of world events shouldn't be displayed in a practice that is for all people or all nations and all religions.
I find it alarming that any flag is allowed to be so prominently displayed in a space that is suppose to be safe for all. | November 2023 |
F83683 | somers-town-medical-centre | https://www.nhs.uk/services/gp-surgery/somers-town-medical-centre/F83683/ratings-and-reviews?currentpage=1 | Disappointed | 1 | There is always someone by the desk that holds othe parents register for their application.
First time a lady was holding talking for 45 minutes when I had to ask to be seen and others while this lady carries on.
Second time another lady holding usthe same I asked to ne seen while she carried on for the entire time I waited to see a GP 30 minutes without any luck so I left the surgery.
I am sorry to say this surgery is like a cattle market. | July 2023 |
F83683 | somers-town-medical-centre | https://www.nhs.uk/services/gp-surgery/somers-town-medical-centre/F83683/ratings-and-reviews?currentpage=1 | Very helpful | 5 | The staff were extremely friendly, helpful and patient with me and went out of their way to help me, which I appreciate so much. The doctors are very lovely too! | June 2023 |
F83683 | somers-town-medical-centre | https://www.nhs.uk/services/gp-surgery/somers-town-medical-centre/F83683/ratings-and-reviews?currentpage=1 | Poor service and wasteful of NHS resources | 1 | I have an infant with health issues and have been let down by this practice time and time again. Reception staff are not competent and unhelpful. Appointments are often rushed and doctors can only deal with one health issue at a time which is does not offer comprehensive good care. Doctors have requested wrong tests and wasted NHS resources as well as patient time. When I call the practice, I often wait for 30 minutes only to be hung up on when connected several times in a row so this is intentional and unacceptable for patients who rely on this service. This practice is unreliable and unprofessional and puts health at risk. | April 2023 |
F83683 | somers-town-medical-centre | https://www.nhs.uk/services/gp-surgery/somers-town-medical-centre/F83683/ratings-and-reviews?currentpage=1 | Brilliant Practice | 5 | I do find it hard to get through to the practice by phone, but as I only live a few minutes away I can call in, find the receptionists polite and helpful, Doctors are understanding and found my questions were answered and everything was explained in great detail | January 2023 |
F83683 | somers-town-medical-centre | https://www.nhs.uk/services/gp-surgery/somers-town-medical-centre/F83683/ratings-and-reviews?currentpage=1 | Very poor service and disinformation given. | 1 | Would not allow Physical appointment told to call back at 1.30pm to make appointment to see GP ,then told will call back with appointment time this did not. Dr iq then pharmacist called told can't tell by photo explained I was expecting appointment non available only over phone. Then told to go to walk clinic as they could not help and the GP would say the same. All this without examination to diagnose, in professional non service. | January 2023 |
F83683 | somers-town-medical-centre | https://www.nhs.uk/services/gp-surgery/somers-town-medical-centre/F83683/ratings-and-reviews?currentpage=1 | Poorly organised systems, slow referrals | 1 | This practice routinely fails to follow up with calls and needs; I know that if I want to get an acceptable standard of care, I need to aggressively follow up with them. I do not trust this practice to meet my medical needs without me needing to do a significant amount of work and spend a significant amount of time on the phone with them.
For example, I have been seeking a referral, so had a phone consultation in the third week of February 2022. The referral was sent to another centre which took a month to process it and send the requirements back; this is outside the practice's control. However, it took until I called them to follow up for them to do anything with this information, so the referral was sitting with the practice for 3 full weeks before anything moved forwards, and it was only because I called them that it moved forwards at all. I had to have a test before the referral, so went and had the test, only to have an additional silence from the practice. When I called to follow up on two separate occasions, I was told the results hadn't been sent to them, but when I contacted the testing provider, I was told that the results had in fact been emailed to them exactly 3 weeks earlier.
This would all be easier to deal with if they were better at getting in contact. They aggressively push an app called Dr iQ to get in touch with them, but if they send you a message or follow up within the app, you cannot reply to messages and instead need to email them back, a fact I didn't learn until I went into the practice and asked the receptionists in person. On top of this, I have more than once been told by the app that a prescription has been processed, when my local pharmacists then confirm that it has not.
When I do call, I regularly have to spend 15 minutes waiting to speak to someone. If I don't call, I cannot guarantee a response will come, and if it does come I cannot guarantee that it will be the truth. | February 2022 |
F83665 | swiss-cottage-surgery | https://www.nhs.uk/services/gp-surgery/swiss-cottage-surgery/F83665/ratings-and-reviews?currentpage=1 | Fantastic Surgery | 5 | If all surgeries were like this one there would never be any complaints about the NHS. The doctors and all the receptionists are excellent and always happy to help. I am generally able to get an appointment within a day or two and always leave feeling reassured and better than when I arrived.
I would be | December 2023 |
F83665 | swiss-cottage-surgery | https://www.nhs.uk/services/gp-surgery/swiss-cottage-surgery/F83665/ratings-and-reviews?currentpage=1 | Great practice, process & doctors | 5 | I've been at the surgery for 8 years now and I'm impressed on how efficient and good quality it is.
From filling in a form online to seing the doctor in 2h is impressive to be honest. The doctors are well mannered and very knowleagable.
I keep being impressed along the years and happy to be with the surgery! I highly recommend it. | September 2023 |
F83665 | swiss-cottage-surgery | https://www.nhs.uk/services/gp-surgery/swiss-cottage-surgery/F83665/ratings-and-reviews?currentpage=1 | Outstanding service | 5 | Brilliant service, requested a blood test due to concerns with family health - received a response by text within 30min and was able to get my blood tests later that day. Absolutely excellent. Always a lovely team and excellent support. | August 2023 |
F83665 | swiss-cottage-surgery | https://www.nhs.uk/services/gp-surgery/swiss-cottage-surgery/F83665/ratings-and-reviews?currentpage=1 | Great Surgery | 5 | The Doctors at this surgery are great & go above & beyond to assist,They are sympathectic & compassionate & listen in depth to any problem you may have
The Reception staff are both polite & courteous | June 2023 |
F83665 | swiss-cottage-surgery | https://www.nhs.uk/services/gp-surgery/swiss-cottage-surgery/F83665/ratings-and-reviews?currentpage=1 | Wrong name | 2 | I have brought this up with the surgery before... they call me by the wrong middle name. No one seems to care. There is no procedure to correct this. It makes one feel like a machine. Where are the humans? What is the procedure to do this as the humans that are around don't know how to change this. | January 2023 |
F83665 | swiss-cottage-surgery | https://www.nhs.uk/services/gp-surgery/swiss-cottage-surgery/F83665/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I would like to commend the practice and especially Dr.C on their attentive and warm professional conduct. I came in to discuss a sensitive matter and was made to feel safe and heard. My health concern was dealt with in a dignified and reassuring manner and I'm so grateful for the expert treatment and advice offered to me. Thank you once again! | August 2022 |
F83665 | swiss-cottage-surgery | https://www.nhs.uk/services/gp-surgery/swiss-cottage-surgery/F83665/ratings-and-reviews?currentpage=1 | Good doctors and nurses but awful receptionists | 3 | We had an emergency rabies vaccine booked with the practice because my son had been bite by a cat while we were on holiday. The country where we were had given for free the vaccine as soon as it happened without any issue. I called the practice well in advance to make them aware of the situation. The nurse had insisted that we need to come on a specific date to get it done. One of the receptionist cancelled our appointment the day before late in the afternoon because the nurse was unwell and although I explained to her that they need to find an alternative because missing the appointment could be fatal to my son and I didnt have enough time to sort out the situation elsewhere, she did not listen and kept on repeating the same thing - no empathy and no knowledge of the emergency situation at all !
One of the doctors of the practice finally called me back and suggested an alternative !
The practice really needs to invest in training their receptionists to be more understanding and flexible in emergency situations instead of giving answers like robots ! This had generated lots of distress and worry on my side before receiving the doctor's call !!!! | July 2022 |
F83665 | swiss-cottage-surgery | https://www.nhs.uk/services/gp-surgery/swiss-cottage-surgery/F83665/ratings-and-reviews?currentpage=1 | Very welcoming. | 4 | Have really only just joined and the reception people have usually been pleasant, informative and helpful, very. The issue, which may be my fault? I was told, on my phone call, (this policy may now be implemented since COVID and lock down ended),I now can only book an appointment online, but for the life of me I can't see an email address! At 64 I've come very late to computers but I know more than some! Yet I'm frustrated already and feel like the new kid on my first day at school and can't find my new classroom and worried I'll get in trouble! When I'm this stressed I usually can't see what may be right in front of my face!! Eeeeek! | June 2022 |
F83665 | swiss-cottage-surgery | https://www.nhs.uk/services/gp-surgery/swiss-cottage-surgery/F83665/ratings-and-reviews?currentpage=1 | Totally Recommended | 5 | To be fair, I can't say anything but good things about this practice!
Every time I needed it, it solved problems (quickly!) and with a smile.
I have been with the surgery for 7 years and had a great experience. | May 2022 |
F83665 | swiss-cottage-surgery | https://www.nhs.uk/services/gp-surgery/swiss-cottage-surgery/F83665/ratings-and-reviews?currentpage=1 | Great Doctors | 3 | A [once] fantastic practice is sadly let down by rude, surly and unhelpful front-of-house staff - 'just go google it' is not a response one would expect from a GP practice. An obstructive (in-house) pharmacist causes unnecessary delays which exacerbate the dissatisfaction of the patient.
I went to the practice with and instruction/letter from NHSE informing me that I need to get a fourth dose of the Covid-vaccine, I really can’t express my disgust at the way I was treat by staff at the front desk.
Upon reflection, am I the only person who thinks the complaints procedure absolutely stinks? Unless you physically go to the practice to request a complaints form* the process is as follows:
1. Access the website**
2. Download the form (it defaults to .PDF unless you know to change the default)
3. Download as a word file if you wish to fill it in in situ***
4. Open the file on your computer – it might be located in your downloads folder if you haven’t changed your default settings
5. Fill in the .doc/.docx file and save it.
6. Print the completed form****
7. Post or walk your completed form to the practice
*Staff try very hard (and waste time) trying to talk you out of complaining. Then after 10 minutes of toing and froing a ‘manager’ is called. I’d estimate that there is approx. 50% chance of them resolving the problem.
**Assumption is that the patient has access and knowledge of how to “go to the website”.
***the default download unless you know how to change it is .PDF which means that unless you have a PDF writer on your PC/Mac you need to print the form then complete it by hand.
**** why is there no way of emailing or uploading it (the form) to the practice? This really is not beyond the wit of man!!!
As I said in my opening statement, this is a brilliant practice with fantastic medical staff. Sadly it's great reputation is being eroded and ruined by unhelpful administrators. | February 2022 |
F83044 | the-bloomsbury-surgery | https://www.nhs.uk/services/gp-surgery/the-bloomsbury-surgery/F83044/ratings-and-reviews?currentpage=1 | 'The Bloomsbury Surgery' doesn't care about patients! | 1 | Suffering from medical condition and in significant pain, I have been attempting to get an appointment with this surgery for one year now.
But... it's not possible!
Even if I visit the surgery in person, they say the only way to make an appointment is via their e-booking system. The e-booking system is difficult to use. There is no follow up.
Only 'appointment' I've been able to get, after trying four times, was a 5 minute long telephone call with a nurse!
As for getting an appointment with any GP here, forget it! The distress The Bloomsbury Service have made me suffer over the last year nobody knows. Their staff couldn't care less.
I agree with the other reviewers, this medical practice is not fit for purpose.
Shame on you for treating vulnerable patients so appallingly! | September 2023 |
F83044 | the-bloomsbury-surgery | https://www.nhs.uk/services/gp-surgery/the-bloomsbury-surgery/F83044/ratings-and-reviews?currentpage=1 | This GP practice provides terrible customer service | 1 | Suffering from cancer and is significant pain, I have been attempting to get an appointment with this surgery for one year now.
But... it's not possible!
Even if I visit the surgery in person, they say the only way to make an appointment is via their e-booking system.
The e-booking system is difficult to use.
There is no follow up.
Only 'appointment' I've been able to get, after trying four times, was a 5 minute long telephone call with a nurse!
As for getting an appointment with any GP here, forget it!
The distress The Bloomsbury Service have made me suffer over the last year nobody knows.
Their staff couldn't care less.
I agree with the other reviewers, this medical practice is not fit for purpose.
Shame on you for treating vulnerable patients so appallingly! | August 2023 |
F83044 | the-bloomsbury-surgery | https://www.nhs.uk/services/gp-surgery/the-bloomsbury-surgery/F83044/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Having filled in the online appointments document on the website, I was phoned by a GP within twenty minutes and invited into the practice the same day. Initially I saw the physicians associate who was kind, courteous and professional. She then called in a GP for a second opinion. She was reassuring, listened to my questions and gave me honest and easy to understand answers. A great practice and a credit to the NHS. | April 2023 |
F83044 | the-bloomsbury-surgery | https://www.nhs.uk/services/gp-surgery/the-bloomsbury-surgery/F83044/ratings-and-reviews?currentpage=1 | Awful surgery - curt and callous receptionists and doctors | 1 | I have yet to come across a GP surgery that is as inefficient, unreliable and disrespectful towards patients as The Bloomsbury Practice is.
Neither the receptionists nor the doctors care the slightest about patients.
Receptionists are often huddled together in a corner and gossiping with each other. They ignore patients.
The doctors are mostly part-timers and regularly changing. More often than not they are on holiday.
This practice employs an incredibly inefficient online system to deter patients from contacting them by making it as time-consuming as possible for them to get in touch.
The practice won't deal with matters over the phone and doesn't have any form of walk-in surgery option.
For that reason, you are usually left pulling your hair out trying to get your medical problem dealt with!
I have probably been inside 30 or 40 GP surgeries in my life, but none of them look as bedraggled and unwelcoming as this one. For instance, there are cardboard boxes always littering the place. The place is tatty, untidy and looks antiquated. | February 2023 |
F83044 | the-bloomsbury-surgery | https://www.nhs.uk/services/gp-surgery/the-bloomsbury-surgery/F83044/ratings-and-reviews?currentpage=1 | Miserable and unhelpful receptionist | 1 | The receptionists are terrible. Rude and dismissive. Very disrespectful and lacking in basic communication skills and basic manners. | February 2023 |
F83044 | the-bloomsbury-surgery | https://www.nhs.uk/services/gp-surgery/the-bloomsbury-surgery/F83044/ratings-and-reviews?currentpage=1 | Nigh impossible to get to see a GP - always brush you off | 1 | I am an elderly lady and have significant health problems.
I have been trying to see my GP at this practice for three months now.
However, this GP practice makes it impossible to do so!
The other reviewers here are saying the same thing.
First, they force to you complete their time-consuming Online Consultatation/eConsult forms. There is absolutely no other way to have your query dealt with or ask to see a GP.
This is several pages long and you have to enter all your details every time, such as your postal address etc. etc.
Then, when you complete the form, you have to wait a long time until you hear back.
Typically, you receive a one line SMS.
This practice will usually find a reason to dismiss whichever health problem you have. They simply don't care.
There is no way to reply to the SMS, so you are stuck in no man's land.
I have wasted hours in the last few months completing these eConsult forms etc.
The receptionists at this practice are rude, abrasive and highly disrespectful towards patients.
Their only priority is to chit-chat with each other and go on social media on their mobile phones. They find dealing with customers to be a nuisance.
Their main raison d’etre is to *stop* you from seeing a GP. The last several polite requests I’ve made over many months to see a GP, regarding different medical conditions, they have rejected me every single time!
My recent letters sent from hospital specialists are *in the majority of cases* lost by this GP practice. I get the copies of the letters sent by the hospitals to my home address, so it is obvious it's the practice who are incompetent and 'lose' them.
I have had other GP practices in Bloomsbury, but this one is by far the worse.
It looks like a dump and treats patients as though they are worthless nobodies.
I feel so distraught. I feel that I have no doctor any more.
This surgery is not fit for purpose. | January 2023 |
F83044 | the-bloomsbury-surgery | https://www.nhs.uk/services/gp-surgery/the-bloomsbury-surgery/F83044/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | I have to say that this practice is spectacular!
The reception staff are fabulous- always helpful and friendly! the GPs are brilliant and efficient. the practice nurse is lovely (I’ve seen her a few times!), I always have a great experience seeing her and feel listened to, she never rushes through anything and takes her time to explain things to me so I understand them well. The pharmacists are awesome; whenever I interact with them they explain things well and demonstrate good knowledge. The PAs are wonderful, such skilled professionals who are so good at what they do! I’m always able to get medical advice when submitting the online form, definitely saves time and resources for the NHS. The partners are amazing - they have a great medical and admin team and obviously look after them well as the staff seem very happy in their roles and seem well supported! Keep it up bloomsbury surgery! | December 2022 |
F83044 | the-bloomsbury-surgery | https://www.nhs.uk/services/gp-surgery/the-bloomsbury-surgery/F83044/ratings-and-reviews?currentpage=1 | Good, but requires mild improvement | 2 | My overall experience at The Bloomsbury Surgery has been adequate. I have received the help I needed and solutions to my most of my health issues, as well receiving it with care and patience from the medical staff. For this, thank you!
However, I do want to comment on the receptionist staff with whom I've felt uncomfortable and disrespected on several occasions. I have been shouted at, ignored, misinformed and purposefully misunderstood. I understand they have a difficult and stressful job, and on top of that, have to interact directly with many people during their day. But it is at no cost that someone is able to act correctly and respectfully while providing the correct information - especially in a GP practice, where people tend to feel more vulnerable and could be suffering secretly.
It is because of this that I am reaching out, to not let other patients be treated the same way, and let it affect their experience, of an overall great NHS GP practice. | December 2022 |
F83044 | the-bloomsbury-surgery | https://www.nhs.uk/services/gp-surgery/the-bloomsbury-surgery/F83044/ratings-and-reviews?currentpage=1 | Terrible Reception | 2 | Today I had possibly the worst case of “customer service” from the two receptionists on duty I have ever received.
I had received an email to tell me my prescription was at a local chemist - I went and it had not been sent at all. This is the third time the exact same type of situation has occurred. I am not in great health - thus the prescription- so going back to the doctors surgery again is a big effort physically for me. I explained the situation to the receptionist who was not empathetic at all and when I suggested that a replacement prescription be sent they waved their hand at me and said “that’s not how it works” - they didn’t follow this up with an explanation of what I should do or why it was not possible - I continued to question them as I needed the medication urgently and as I had received an email saying a prescription had been sent I was rather cross at the waste of my time. They were totally unsympathetic and offered no solutions or explanations and started to say repeatedly that no email had been sent. At this point their colleague who was eating dinner at reception joined the conversation and was equally as rude telling me I had a bad attitude. The reception manager then came to the desk and after looking at the computer told me no email had been sent and I was rude and to leave the surgery. A surgery I have been a patient at for 30 plus years. I returned home and retrieved the email and took it to the surgery proving I was totally in the right. The head receptionist apologised profusely for what had happened but their colleague sucked their teeth at me as I was leaving. Not a great end to an appalling case of customer care - or lack of it. Both receptionists were rude, non communicative and unhelpful. Both shouted and one began saying they “wasn’t having this and wants a letter sent to him” - me. The other was striding about and shouting at me. All I had wanted was to be listened to and helped. I was completely in the right and have an email from the head receptionist apologising. Had the two receptionists been more friendly and helpful the situation would not have escalated in the way it did. I no longer feel I can use the surgery as I do not feel welcome or safe in the space. They need training in manners And communication skills. Their service was appalling and totally uncalled for. I am so upset by this situation. I have never written a bad review in my life but feel that by making this public perhaps the “welcome” team will get the training they so obviously need. | November 2022 |
F83044 | the-bloomsbury-surgery | https://www.nhs.uk/services/gp-surgery/the-bloomsbury-surgery/F83044/ratings-and-reviews?currentpage=1 | Disappointing GP | 1 | For the past two years this GP has fallen apart. There are no consistent doctors who stay at the practice which as a patient you can not build any sort of relationship. In addition, you have to go through a very long online e-consultation form which can be answer up to 2 working days. When the doctor does respond back it’s from a phone call or a text message. There is no face to face communication what so ever. At times the doctors send out a web link from the internet which you can just access your self with information of the symptoms you are experiencing. The doctors who are at the GP are just newly qualified and how no experience towards the way they communicate with patience. There is always someone new at the receptionist and 90% of the time have no clue about things and give out wrong information. The practice as a whole has lost its value and trust from its patience’s who have been with this GP for years. I would not recommend this GP to anyone, it is so bad that I have now registered to a new GP. | September 2022 |
F83025 | the-regents-park-practice | https://www.nhs.uk/services/gp-surgery/the-regents-park-practice/F83025/ratings-and-reviews?currentpage=1 | exceptional, responsive and nuanced care | 5 | Our daughter had taken ill with a persistent fever, productive cough, had stopped eating or urinating overnight
the receptionist was exceedingly sympathetic and kindly and arranged for a doctor to return a call later that afternoon
the doctor saw our daughter in person and examined her thoroughly and supplied a letter for ED noting the reasons for referral
given pressures that the practice is undoubtedly under I felt the professionalism and due diligence to be unparalleled and unfailingly supportive
additionally daughter has had some prolonged digestive issues and an appointment was also rendered recently and a proper plan of care worked up
thankyou additionally to the practice nurse whose care and informative approach when explaining the immunisation schedule was sincerely appreciated also
this is a remarkable practice and a godsend if you are the parent of a young child | November 2023 |
F83025 | the-regents-park-practice | https://www.nhs.uk/services/gp-surgery/the-regents-park-practice/F83025/ratings-and-reviews?currentpage=1 | Emergency appointment | 1 | Came to to practice reception at 9am on 12 July 2023 to get an emergency appointment as got stye in the left eye, lupm is growing inside the empevope, extremelly painful, left side of the face swollen.Been told GP will call between 9am -1pm. Received a voicemail at 12.07 saying please call us back.
And then ... Apparently phone lines went down, couldn't been heard properly, Benn hanged up 3 times, called back 7 times...
Finally got through at 15.31 and guess what... There is no emergency appointments for today.
Such a dreadful terrible appalling*service*......
Once again huge disappointment | July 2023 |
F83025 | the-regents-park-practice | https://www.nhs.uk/services/gp-surgery/the-regents-park-practice/F83025/ratings-and-reviews?currentpage=1 | Thank you for ten years of amazing service. | 5 | Having been unfortunate in suffering from a number of long-term health issues, I have used the Regent's Park Practice regularly over the past ten years, and, without exception, every member of staff has always been absolutely amazing. Thank you for your help. | April 2023 |
F83025 | the-regents-park-practice | https://www.nhs.uk/services/gp-surgery/the-regents-park-practice/F83025/ratings-and-reviews?currentpage=1 | Fantastic staff | 5 | I'd like to thank each and everyone at this lovely surgery always so helpful..nothing is too much for them. I have witnessed some unnecessary behaviour towards the reception team and feel the need to say thank you all for your support you deserve a medal. The deputy manager is exceptional helpful too always looking for options to help patients out. GPS all lovely. Nurse fantastic . | October 2022 |
F83025 | the-regents-park-practice | https://www.nhs.uk/services/gp-surgery/the-regents-park-practice/F83025/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | 1) I visited my GP surgery for a medical treatment and consultation in October 2022.
2) It was outstanding service due to the medical knowledge and skills of my GP.
3) It was a great experience to have a face to face appointment with my GP. | October 2022 |
F83658 | belsize-priory-medical-practice-(group) | https://www.nhs.uk/services/gp-surgery/belsize-priory-medical-practice-(group)/F83658/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I was very impressed with the level of care and treatment at my new Practice. I assumed all London GP practices were the same, so was not expecting the professionalism, level of care and genuine interest in my health when I joined Belsize Priory Medical Practice. My GP actually knows me and even knows my name. In my last Practice for about the last 5 years, I never saw the same Doctor twice so it's very comforting to actually know who my GP is and to see her and build up the patient/doctor relationship. I am astonished at how quickly I can get through on the telephone and no longer have to wait for an eternity to speak to someone. I have been recommending this Practice to all my firends who live in this area. | January 2022 |
F83615 | cholmley-gardens-surgery | https://www.nhs.uk/services/gp-surgery/cholmley-gardens-surgery/F83615/ratings-and-reviews?currentpage=1 | Great practice | 5 | Manage to get the appointment and see doctors quickly and on time. I was given enough time to explain my sickness, and the doctor was very understanding as well as directed me to the right treatment.
I am very happy with the service I receive whenever I need medical treatment. | July 2023 |
F83615 | cholmley-gardens-surgery | https://www.nhs.uk/services/gp-surgery/cholmley-gardens-surgery/F83615/ratings-and-reviews?currentpage=1 | Poor telephone service. | 3 | I received a t/c from one of the practice GP's last week regarding my recent blood test results. The voicemail message requested that although it was non urgent I call at my convenience to book an appointment to discuss the results.
I did call promptly back but I was informed, by a receptionist, that as it was non urgent I call back the following week as appointments would be released then.
I have just called back and I have been told by the same person on reception that I should call back tomorrow at 8am?!
I have never had this issue in the past when booking appointments. Only with this person!
This female had a very distinctive accent.
I have also noticed lately that the previously excellent reception service has seriously deteriorated.
So can you confirm whether this is the new policy that all appointments can only be booked by calling at 8am? | June 2023 |
F83615 | cholmley-gardens-surgery | https://www.nhs.uk/services/gp-surgery/cholmley-gardens-surgery/F83615/ratings-and-reviews?currentpage=1 | Great Practices | 5 | The doctors go above and beyond to help and are really thorough and thoughtful. I have only had positive experiences here. | May 2023 |
F83615 | cholmley-gardens-surgery | https://www.nhs.uk/services/gp-surgery/cholmley-gardens-surgery/F83615/ratings-and-reviews?currentpage=1 | Consistently good practice | 5 | After a telephone consultation my husband was seen the same day for a physical examination.
Throughout the years we have been with the practice we have always received professional and efficient care from doctors, other care staff and the admin staff | May 2023 |
F83615 | cholmley-gardens-surgery | https://www.nhs.uk/services/gp-surgery/cholmley-gardens-surgery/F83615/ratings-and-reviews?currentpage=1 | Respect runs both ways | 1 | As I turned up for my shingles vaccination, the receptionist called my mobile phone to cancel my appointment as the nurse had only just then checked and found that no vaccination was available.
No apology, of course. I had booked weeks before and received the usual reminders.
I felt that was thoughtless and disrespectful, as though my time was less important than theirs. | November 2022 |
F83615 | cholmley-gardens-surgery | https://www.nhs.uk/services/gp-surgery/cholmley-gardens-surgery/F83615/ratings-and-reviews?currentpage=1 | Great 5 star practice | 5 | I rang the practice on 21/11/22 to arrange a flu vaccination.I was offered an appointment the next morning at 10.30 am. I attended expecting a swift vaccination perhaps by a pharmacist. I was surprised and delighted to be seen by a GP and had an mot and basic health checks followed by my my flu jab. I was also offered a panel of blood tests and was offered an appointment on 24/11/22.
I attended and had the blood tests without incident. I was told I would be phoned with the results but to phone if I had not herad in 5 days. I was phoned by a practice GP at 8.15 am on 28/11/22 and my results were discussed with me. All in all it was a first class service performed extremely efficiently and I commend all practice staff. This is very much in contrast to some of the negative coverage of primary care in the media over the past year. | November 2022 |
F83633 | daleham-gardens-health-centre | https://www.nhs.uk/services/gp-surgery/daleham-gardens-health-centre/F83633/ratings-and-reviews?currentpage=1 | Really bad practice with lazy and rude GPs | 1 | Any resemblance of a quality of care is non existent, our family got no appointments in person for the past 2 years. Unqualified call center personnel takes notes and only offers a call back from the doctor, never a physical appointment. When finally a call back happens, the doctors are rude and not caring if you are not just about to die. They tick boxes that their online consultation represented an appointment - in our case several times it took precisely 2.5 mins. If one complains, the answer is “go private and NHS is in crisis”. These are the GPs that work 9 to 5 and clearly not overworked not to care. Why are they paid by NHS? | August 2023 |
F83633 | daleham-gardens-health-centre | https://www.nhs.uk/services/gp-surgery/daleham-gardens-health-centre/F83633/ratings-and-reviews?currentpage=1 | Excellent care | 5 | I have attended this surgery many years and found it to be most efficient and caring. Doctors are young, bright, and eager to aim for the best outcome for me. I feel very lucky to have Daleham as my local practice. | June 2023 |
F83633 | daleham-gardens-health-centre | https://www.nhs.uk/services/gp-surgery/daleham-gardens-health-centre/F83633/ratings-and-reviews?currentpage=1 | Look elsewhere, there are better GPs | 1 | Had a telephone appointment and described all my symptoms to the doctor and was told to arrange another appointment for an examination. When I turned up for the examination there were no notes on the system about my call or symptoms, so had to repeat myself again. I was seen 40 mins late and was told each appointment are 10mins so can only mention 1 medical issue for each appointment. Admin staff and Doctors do not seem bothered about how they speak and treat staff, really disappointing these people are doctors. Also there is always something wrong with their website, security issues or it is down so can't order a repeat prescription or do an econsult over the phone. Terrible place, wish it would change management, doctors and staff. | June 2023 |
F83633 | daleham-gardens-health-centre | https://www.nhs.uk/services/gp-surgery/daleham-gardens-health-centre/F83633/ratings-and-reviews?currentpage=1 | Not satisfied | 2 | We have been with this practice for a few years and recently I had the feeling that the availability of their GPs and nurses has really dropped. I had to go to another practice to have a smear test as they never had a nurse available. Usual to wait a week to have a phone call with the GP. Limited availability for immunization appointments for children etc.
I also found that their admin staff was not able to give good recommendations (e.g. asking to go on the online platform when I had mentioned I was pregnant and the online platform cannot advise pregnant women etc.).
When having appointments the staff was lovely. | February 2023 |
F83050 | fortune-green-road-surgery | https://www.nhs.uk/services/gp-surgery/fortune-green-road-surgery/F83050/ratings-and-reviews?currentpage=1 | Used to be a great practice | 3 | This GP surgery used to be small with 2 GP’s and a very informal service. It has now amalgamated with several other surgeries and the whole service has deteriorated. When you call for an appointment you are lucky if you get one within 2 weeks. I recently had hip surgery and was trying to get an appointment to see the nurse to get the staples out of my hip within 10-14 days. It was 17 days before I got my appointment and 4 staples were embedded under the skin. My recent most serious incident was with my grandson. I took photos of his skin and sent them to the surgery. Got an email back telling me to make an appointment. I couldn’t even get an emergency appointment. So we went went to the Royal Free A&E and waited 5 and a half hours. Would have been longer had I not said I was leaving. Was given antibiotics but no tests. 2 days later I rushed him to UCH hospital where he was admitted with Eczema Herpeticum. A potentially life threatening condition. Sad as it is my GP surgery has now deteriorated beyond all measure. As a family we are very concerned about the future for us as I’m an older person and my grandchildren all have asthma and eczema. The people who answer the phone appear to untrained and it’s always a different person from some central surgery. | April 2023 |
F83042 | gray's-inn-road-medical-centre | https://www.nhs.uk/services/gp-surgery/gray's-inn-road-medical-centre/F83042/ratings-and-reviews?currentpage=1 | Fortune Green Road Practice | 5 | I have a series of repeating prescriptions which I update via Patient Access. The practice is usually extremely efficient at getting the order to my chemist as soon as I log it, which is a great help.
The desk staff, doctors & nurse are all helpful and listen to whatever concern I have. There is almost always a wait of around 10–12 minutes after your given appointment time, but (as above), they do listen and discuss, so I don’t find this a major problem. You just have to factor in more time for the visit. It can take a while for phones to be answered but that’s hardly an unusual experience!
I requested the shingles jab as I have had chickenpox. Because of one condition, I had to have it in 2 stages & using the “dead” vaccine. They were able to organise these & schedule them at the necessary time spacing, which made it an easier experience for me. Overall, I would definitely recommend them as a practice. | August 2023 |
F83042 | gray's-inn-road-medical-centre | https://www.nhs.uk/services/gp-surgery/gray's-inn-road-medical-centre/F83042/ratings-and-reviews?currentpage=1 | Administration is the downfall | 1 | My personal GP is excellent however the telephonists / receptionists and practice management are diabolical and it gets worse by the year. I arrived 20 minutes late for an appointment because I didn’t get the confirmation text message. I was told the doctor “refuses” to see me. Upon enquiring why I didn’t get text confirmation message (as I was not the only patient here facing the same problem of being refused their appointment and neither receiving a text confirmation) I was threatened by the receptionist to leave else she would call the police. I did not act in any threatening manner so I welcomed her to report me to the police. She confirmed that the practice manager has called the police so I am patiently waiting here to speak to them when they arrive, to make sure that I do not get falsely reported as an abusive patient. The waiting room is completely empty, I am the only person here most of the time, however, still a GP is blocked from fulfilling my appointment. | March 2023 |
F83042 | gray's-inn-road-medical-centre | https://www.nhs.uk/services/gp-surgery/gray's-inn-road-medical-centre/F83042/ratings-and-reviews?currentpage=1 | not bad | 3 | I have been with the practice many years.
I went in january.
I am told my appointment will be in april.
I looked in waiting room empty.
I live near by. | January 2023 |
F83042 | gray's-inn-road-medical-centre | https://www.nhs.uk/services/gp-surgery/gray's-inn-road-medical-centre/F83042/ratings-and-reviews?currentpage=1 | Consistently incompetent | 2 | I have visited the practice a few times over the last few years and without fail there has been an admin issue, long waits for an appointment and incompetent staff.
The most recent experience involved not being called or updated on test results that are abnormal and have been available at the clinic for 3 weeks. I had to call and chase. The NHS app didn’t have the results either. When organising the various tests the doctor did not explain what to do with the swabs and instead I had to ask the receptionist! For the bloods, the receptionist pointed me to a nearby hospital and said it was walk-in. It wasn’t and they weren’t happy with me for turning up.
These problems predate Covid and some feel really avoidable. | April 2022 |
F83042 | gray's-inn-road-medical-centre | https://www.nhs.uk/services/gp-surgery/gray's-inn-road-medical-centre/F83042/ratings-and-reviews?currentpage=1 | Everything works as it should | 4 | They've got an online booking system that allows you to make an appointment. If that doesn't work, you can just book through the phone lines, though like other GPs, be prepared for a wait there.
The practice itself is stretched, but works. | February 2022 |
F83011 | primrose-hill-surgery | https://www.nhs.uk/services/gp-surgery/primrose-hill-surgery/F83011/ratings-and-reviews?currentpage=1 | Worse practice ever | 1 | The worst experience I have ever had in any GP practice.
They never respond to emails. Their system to process your prescription is a disgrace and then they even reject your prescription that’s been ongoing for 5 years without even a phone call to explain.
You book a telephone appointment with the doctor who never actually dies call you despite calling numerous times to inform them the doctor never called. The doctor still never called and the matter was urgent.
I am disgusted by the whole experience and lack of heart or care or even communication. | November 2023 |
F83011 | primrose-hill-surgery | https://www.nhs.uk/services/gp-surgery/primrose-hill-surgery/F83011/ratings-and-reviews?currentpage=1 | Rapid expert advice | 5 | I raised an eConsult for a skin condition with Primrose Hill Surgery (which usefully allowed me to upload a photo), got a call back from a GP in just a couple of hours, and was invited to an in-peraon appointment a couple of hours after that- enabling same day examination of the skin lesion and decision making for next steps. Rapid, professional, expert service- my thanks indeed to the entire surgery team. | May 2023 |
F83011 | primrose-hill-surgery | https://www.nhs.uk/services/gp-surgery/primrose-hill-surgery/F83011/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | From the senior receptionist and her team to the doctors I am extremely fortunate to be looked after so well by this practice … huge thanks to all … William | April 2023 |
F83011 | primrose-hill-surgery | https://www.nhs.uk/services/gp-surgery/primrose-hill-surgery/F83011/ratings-and-reviews?currentpage=1 | Freak Practice | 1 | GP told me I had a hostile behaviour and that I was rude when all I wanted was to get treated and listened to. Barely listened to me and told me he had 50 patients to see today. Dismissed my sore throat as if it was nothing and in my head and refused to extend my medication to 3 months even if I was going abroad. The worse part was when he threatened me to put me “off the list”. I didn’t know what that meant but it sounded bad. This practice definitely lacks duty of care. I left it worse and spent my morning crying. | April 2023 |
F83011 | primrose-hill-surgery | https://www.nhs.uk/services/gp-surgery/primrose-hill-surgery/F83011/ratings-and-reviews?currentpage=1 | Highly recommended | 5 | Super friendly and effective practice, staff welcoming and pleasant; very helpful and considerate. My each visit has been booked in advance and scheduled to meet my availability. | March 2023 |
F83011 | primrose-hill-surgery | https://www.nhs.uk/services/gp-surgery/primrose-hill-surgery/F83011/ratings-and-reviews?currentpage=1 | GP telephone Appointment | 5 | I joined the Surgery over 3 years ago and I only have praise for both the Receptionist, Nurses and the GP team who always have been courteous, attentive to one concerns, knowledgeable and highly professional. Although it is a very busy, they try their best to accommodate appointments slot as speedily as possible. My respect to the Surgery over how they managed the safety of their patients over Covid 19 pandemic even up to now. | March 2023 |
F83011 | primrose-hill-surgery | https://www.nhs.uk/services/gp-surgery/primrose-hill-surgery/F83011/ratings-and-reviews?currentpage=1 | good practice | 4 | Doctors are very busy in this surgery , but having a pharmacist working there really takes the pressure of them.
The pharmacist is a very kind lady, always there to help almost immediately with a smile.
My prescription is always ready in no time !!! | March 2023 |
F83011 | primrose-hill-surgery | https://www.nhs.uk/services/gp-surgery/primrose-hill-surgery/F83011/ratings-and-reviews?currentpage=1 | Efficient & helpful | 5 | I appreciated how responsive and helpful the new chap at the Primrose Hill Surgery was in dealing with my enquiry today.
Great service, thank you! | March 2023 |
F83011 | primrose-hill-surgery | https://www.nhs.uk/services/gp-surgery/primrose-hill-surgery/F83011/ratings-and-reviews?currentpage=1 | Great Primrose Hill Surgery | 5 | When I get I’ll I get help same day Great Doctor who leads this surgery ,caring ,kind,professional,same Reception staff too always there to help . I’m pleased with my Surgery. | February 2023 |
Y00057 | angel-surgery | https://www.nhs.uk/services/gp-surgery/angel-surgery/Y00057/ratings-and-reviews?currentpage=1 | Awful Receptionist | 1 | Receptionist hung up on me when I requested help with the new online booking system as my specific mental health issues were not in amung the options I could request. I asked if she would help me go through the new process with me and she hung up on me. This is shocking, I sufffer with BPD and Manic Depression and not helping me could potentially lead to serious consequences for myself. You would think an NHS team would care about people. Shocking | January 2024 |
Y00057 | angel-surgery | https://www.nhs.uk/services/gp-surgery/angel-surgery/Y00057/ratings-and-reviews?currentpage=1 | Issues with repeat medication | 1 | I am a patient with atherosclerosis, high blood pressure, cholesterol and diabetes, my repeat medication was due on 28th december 2023, I received a text from surgery on the dame day telling me that no medicine will be issues unless I do a blood test, I immediately booked a blood test but only for 3rd January as there was no appointments, I called the gp and let them know that I will need my medication as I am running out also the pharmacy send multiple urgent emails as I cant stop my medication at all, but nothing has been sent from gp and now its been 4 days i am without my medication. | January 2024 |
Y00057 | angel-surgery | https://www.nhs.uk/services/gp-surgery/angel-surgery/Y00057/ratings-and-reviews?currentpage=1 | Very bad | 1 | Very bad people on the reception You can’t talk with Dr always text to E consult they will call you and when is time for appointment no one call you | August 2023 |
Y00057 | angel-surgery | https://www.nhs.uk/services/gp-surgery/angel-surgery/Y00057/ratings-and-reviews?currentpage=1 | I satisfy with the new system | 2 | You are unable to see a Dr and had to wait for 24 hours when the problem is minor and can be solve with 2 hours. This system will let a lot of people go to a&e. meanwhile, the hospitals has a lot and trying to deal with major incidents | July 2023 |
Y00057 | angel-surgery | https://www.nhs.uk/services/gp-surgery/angel-surgery/Y00057/ratings-and-reviews?currentpage=1 | The staff here are very rude | 1 | The staff are extremely rude and constantly hang up on you when you are trying to talk to them on the phone! | April 2023 |
Y00057 | angel-surgery | https://www.nhs.uk/services/gp-surgery/angel-surgery/Y00057/ratings-and-reviews?currentpage=1 | Great Practice, very helpful | 5 | Very helpful staff, great doctors and a lot easier to get an appointment now very nice and very friendly | October 2022 |
Y00057 | angel-surgery | https://www.nhs.uk/services/gp-surgery/angel-surgery/Y00057/ratings-and-reviews?currentpage=1 | Appalling Service | 1 | Since the move from Dover House, this service has declined to now be unsafe in my opinion. I could provide a huge list of complaints and errors but will give two examples. I have numerous medical conditions and require monthly prescriptions which are almost always wrong. I get medical items through a company delivered but the Surgery needs to sign off the prescription, again they get it wrong, send it to the pharmacy instead of the company or not send it at all until I ring and remind them. Recently they referred me to Mind in Enfield as they noticed I had attended A and E a few times. I had cellulitis which returned three times and I was told to go to A and E and had to attend daily over a few weeks for IV antibiotics. The surgery never raised whether I wanted a referral for support and did this without my consent. Do not register with this surgery. I will say I recently saw a locum and it was the first time I felt listened to or respected. | September 2022 |
Y00057 | angel-surgery | https://www.nhs.uk/services/gp-surgery/angel-surgery/Y00057/ratings-and-reviews?currentpage=1 | Bad practice | 1 | 2 months ago on December 2022 I had an appointment phone with a GP, he asked me 2 questions, I answered him then I was continuing to explain to him my problem he hangs up on my face.
Today 1/2/22 I called The surgery at 8:00am they gave me an appointment around 3:00pm, the doctor didn’t call me, I called again at 4:00pm, they said to me doctor will call you soon, I been waiting all day then at 6:00pm I went to the hospital as I was suffering from severe pain from my lower back to my knee.
More then that they don’t have a lady doctor and if your wife or sister got a women private problem a man who should check her which is bad. | February 2022 |
Y00057 | angel-surgery | https://www.nhs.uk/services/gp-surgery/angel-surgery/Y00057/ratings-and-reviews?currentpage=1 | Absolutely wonderful practice | 5 | Warm, welcoming, kind, friendly, supportive, caring, efficient. I felt like a person and not just a number. Knowing how much pressure health staff are under owing to dreadful circumstance that has heaped so much extra work on to them I feel touched by their empathy. My experience was so positive that I'm sure I have bored people, telling all and sundry about it. I loved the attention to detail in order to protect patients that was done without making areas clinically cold looking. The atmosphere wasn't daunting in any way and it really helped me to focus on trying my best to be as well as I can possibly be in spite of my condition . 100% On my scale of excellence. Thank you my Angel Lane Angels. | February 2022 |
F85676 | boundary-house-surgery | https://www.nhs.uk/services/gp-surgery/boundary-house-surgery/F85676/ratings-and-reviews?currentpage=1 | Disappointed | 1 | I have been registered with this practice for several years.
As the years go by and different doctors joined the practice, my experience has been daunting and disappointing.
I feel worse after consultations with certain doctors at this practice.
I feel like I am not listened to and I feel like the consultations are rushed with certain doctors at this practice.
They ask how can they help and when you give your response, your answer is dismissed, there is no empathy and a lack of care.
It's even a struggle to get a referral made for your own health needs.
I see why some people do suffer in silence because you reach out for help from your GP and you get dismissed, they treat you like you are clueless. | March 2022 |
F85682 | chalfont-road-surgery | https://www.nhs.uk/services/gp-surgery/chalfont-road-surgery/F85682/ratings-and-reviews?currentpage=1 | Bad customer service | 5 | I have been trying to make appointments with the GP for blood test referral since April 2023.
At first ( in April), the customer service said their system
Is down and unable to book a routing appointment so I should call at 8 am
For a he same day appointments. I called various time at 8 am ( because they don’t answer the call
Before 8am) but unable to get through after 45 min wait on the line.
I called today the receptionist told me that there is no appointment available and I have to call at 8 am tomorrow. When I told her that I tried several times, she said I am free to go
Elsewhere if I am not happy with their service.
I asked for her name, she said she doesn’t have to give me her name. I asked to speak to a manager, she said there is no manager available I can speak.
Overall, she made me feel like I called to beg for the service.
Outrageous that you called a GP because you are unwell but the receptionist make you feel worst about yourself. Where are we going as a county, I wonder | January 2022 |
F85666 | dr-me-silver's-practice | https://www.nhs.uk/services/gp-surgery/dr-me-silver's-practice/F85666/ratings-and-reviews?currentpage=1 | the doctor who judges | 3 | I just had a phone call from the doctor(i forgot his name) we was talking about my smear test and he asked me why i dont want to do it and i said because its my choice and suddenly he just said ok thank you and he hang the phone on my face. He was talking as if he was judging me for not doing smear test and for not getting any conceseption. Its all my choice nobody can judge me for my choices. Im not happy with this doctor. He called me at 10.57 on 23.10.2023 | October 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=1 | Very happy with service | 5 | I have been at this surgery for 26 and i feel my health is in good hands here. Obviously its down to us to look after ourselves too. Had an appointment with Dr Abedi today. She is always very professional, helpful and friendly as is Mr Dr Abedi. The receptionists are always really helpful, Sue is a gem with a mountain of knowledge too | October 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=1 | Professional kind respectful | 5 | She was very professional and related all issues individually .. she always uses my name and talks me through the conditions one by one | April 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=1 | very good practice | 5 | i run out of my medicines i phoned the surgery they processed it on the same day receptionist was very polite i had blood test 2 days later dr called me about my results fast service very good surgery i would recommend to anybody who is new to the area i have been a patient over 10 years now | March 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=1 | Excellent | 5 | Never had any problems…disappointment…friendly,professional…..efficient….never push you for time…always willingness to listen and help the patients….well done… | March 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=1 | Great Practice | 5 | this Surgery amazing Reception staff was very helpful on friday i called late for an emergency appointment i was booked with the clinical pharmacist he called me after an hour and sent a prescription to my pharmacy. i am so grateful. thank you thank you thank you | March 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I have been a patient for many years would recommend this Practice to everybody. i am happy with my gp Nurse receptionist. i always got seen on the same day for an emergency and got my prescription on the same day. Thank you | March 2023 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=1 | Excellent Practice and Service | 5 | I have been with Brick lane for 8 plus years and have always been brilliant. Always going above and beyond and helping me. I always request a certain doctor as she is brilliant and always helps in every way for me and my little daughter. Very happy as always :-) | February 2022 |
F85634 | east-enfield-practice | https://www.nhs.uk/services/gp-surgery/east-enfield-practice/F85634/ratings-and-reviews?currentpage=1 | Dr Abedi | 5 | I can’t express how good Dr Abedi is, I suffer with bad depression,anxiety and ptsd and struggle a lot everyday, she is the first doctor that I find actually listens to me and actually cares. She is a credit to this doctors surgery and really does her job good. | January 2022 |
Y03402 | evergreen-primary-care-centre | https://www.nhs.uk/services/gp-surgery/evergreen-primary-care-centre/Y03402/ratings-and-reviews?currentpage=1 | Amazing practice | 5 | I called the surgery on Friday morning , got an appointment for Friday after work . I had blood tests on Saturday and the same Dr I saw on Friday called me with the results on Monday . Honestly I was amazed . The GP was lovely , he took time to listen to me and put me at ease . In this day an age when everyone complains about not being able to get an appointment this surgery is great . Also the receptionists are lovely too . I truly feel that if I have any issues with my new medication ( as instructed by the Dr ) I will be able to go back without feeling like I am a nuisance . Thank you so much . | February 2023 |
Y03402 | evergreen-primary-care-centre | https://www.nhs.uk/services/gp-surgery/evergreen-primary-care-centre/Y03402/ratings-and-reviews?currentpage=1 | Receptionist | 5 | I had a text to get a blood test. I was off yesterday so popped in to collect the paperwork to book a test. . The receptionist with glasses was absolutely excellent. not only was she polite and respectful but she went out of her way to try and get me in for a test straight away as she knew it was my only day off leaving reception to check if I could be fitted in. . I did do it immediately and left the centre within 5 minutes of entering. A really good result thanks to this lady and the lovely lady who did the test. Really nice and reassuring with a great manner. all in all a perfect experience. please pass on my sincere thanks to both.
Roger Allen | January 2023 |
Y03402 | evergreen-primary-care-centre | https://www.nhs.uk/services/gp-surgery/evergreen-primary-care-centre/Y03402/ratings-and-reviews?currentpage=1 | Rude Members of Staff | 1 | I went to the gp and the group of women working at the reception where instantly hostile. The receptionist that was "helping" me was so rude and and all the other ones in the background are just there giggling and making you feel uncomfortable. I didn't hear one of the things the receptionist said to me so I said "pardon can you repeat that?" and the others in the background all shaking their heads. No one was busy they were just all sat in a group bullying patients. Ridiculous, it was my first time visiting the practise & prior to this I called the day before. Equally as rude on the phone.
I don't understand how you work for the people yet you have no people skills whatsoever. | May 2022 |
F85072 | grovelands-medical-centre | https://www.nhs.uk/services/gp-surgery/grovelands-medical-centre/F85072/ratings-and-reviews?currentpage=1 | leaving this practice | 1 | I will be looking for a new doctors as I've had nothing but bad treatment from this place they really need to sort this place out my daughter is a minor and still they are 30 minutes late calling us for our appointment this is just wrong and they need to sort it out | January 2024 |
F85072 | grovelands-medical-centre | https://www.nhs.uk/services/gp-surgery/grovelands-medical-centre/F85072/ratings-and-reviews?currentpage=1 | Appointments | 2 | This surgery is great unless you actually want to see a Doctor, it is nigh on impossible to get an appointment. | October 2023 |
F85072 | grovelands-medical-centre | https://www.nhs.uk/services/gp-surgery/grovelands-medical-centre/F85072/ratings-and-reviews?currentpage=1 | Appalling service | 1 | I have been with this practise for 15+years, the service over the last few months has been terrible. Receptionists not answering phones, no future appointments being available and being told to call on the day (8am). To call, be caller number 7, 11 minutes later all appointments have been taken and to call back at 3pm or the next day for it all happen again. I am awaiting blood test results, which are only available between 12-2. Called 4 days in a row between this time to be on hold 30+ minutes and caller number 1/2/3 etc. Would not recommend this practise and the service has severely deteriorated if you call it a service!!! I have been asked to get someone to call & wait on my behalf for an appointment as I’m working in between them times like no one else works ? Receptionist all saying different things? just unbelievable service I use to rate this surgery but it seems they actually don’t care anymore | April 2023 |
F85072 | grovelands-medical-centre | https://www.nhs.uk/services/gp-surgery/grovelands-medical-centre/F85072/ratings-and-reviews?currentpage=1 | Terrible Service | 1 | I have been with this practise for 25+ years, the service over the last few months and years has been terrible. Receptionists not answering phones, no future appointments being available and being told to call on the day (8am). To call, be caller number 7, 11 minutes later all appointments have been taken and to call back at 3pm or the next day for it all happen again.
I am awaiting blood test results, which are only available between 12-2. Called 4 days in a row between this time to be on hold 30+ minutes and caller number 1/2/3 etc.
Would not recommend this practise and the service has severely deteriorated. | March 2023 |
F85072 | grovelands-medical-centre | https://www.nhs.uk/services/gp-surgery/grovelands-medical-centre/F85072/ratings-and-reviews?currentpage=1 | Very kind helpful advanced nurse practitioner | 5 | Recently retired NHS Scotland GP so full understanding of my medical conditions. Needed referral to Gynaecology which the female advanced nurse practitioner did and as a result seen promptly by consultant on a Saturday. So thankful this was done promptly Also have a benign joint disorder that gives pain but unable to take ibuprofen + related medicines due to indigestion side effects. As a former NHS doctor I Know these medicines cause kidney problems in over 60s so choose not to take. NHS England website states I am entitled to free prescriptions and like everyone else I am watching every penny as a pensioner | February 2023 |
F85072 | grovelands-medical-centre | https://www.nhs.uk/services/gp-surgery/grovelands-medical-centre/F85072/ratings-and-reviews?currentpage=1 | Bad service | 2 | I had a blood test. Then I was asked to do another one. No explanation. It took a few day to get an appointment. I did the blood test. Then I got a text message, asking me to call. I did, I was told I would have to make another appointment, to see about my blood test. Nearest appointment was 3 weeks away. Went to daytime 30th January 2023. The doctor I was down to see, said I don't know why they have put you to see me. The doctor you have seen before, needs to see you. I said I have only seen that doctor once. It really gives you confidence. Why did the reception give me that appointment. Really bad. I have got so many things wrong. 10 years ago I was brought back to life, I wonder why some times | January 2023 |
F85072 | grovelands-medical-centre | https://www.nhs.uk/services/gp-surgery/grovelands-medical-centre/F85072/ratings-and-reviews?currentpage=1 | Receptionist put the phone down on me | 1 | I am totally appalled to have to say that I rang this afternoon to book an emergency appointment to see a doctor to be told only 10 appointments are available in total in the surgery!! When I asked to speak to someone about this, the receptionist slammed the phone down on me. This is extremely bad service. The receptionists should either train better or find another job not in the public sphere. Very ill people call for help daily only to be treated so disgracefully. It is a reflection of the entire management of the surgery. I would recommend that this be looked at urgently or does anyone actually care at Grovelands?? This surgery is lacking in basic courtesy to it's patients. Lack of follow up and seems completely unmanaged. | January 2023 |