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F85035 | highlands-practice | https://www.nhs.uk/services/gp-surgery/highlands-practice/F85035/ratings-and-reviews?currentpage=1 | Ridiculous policy | 1 | This practice is an absolute joke, I have just called to make an appointment only to be told "we don't do that anymore", I have to call at 8am on the day that I want to attend and hope they have space!! I work for a living and am not allowed to carry my phone with me, and don't have access to landlines, what am I supposed to do? I was happy to wait days or weeks as it's not an emergency but to be told that I cannot make an appointment for days or even weeks in the future is ridiculous, and thank you to the unhelpful staff member on the phone (when I eventually got through). Do yourself a favour and go elsewhere. | December 2023 |
F85035 | highlands-practice | https://www.nhs.uk/services/gp-surgery/highlands-practice/F85035/ratings-and-reviews?currentpage=1 | Extenely poor | 2 | Submitted 2 requests in 3 days for GP to contact me via Patches. I came off a 6 hour flight and developed breathing problems. No response.
Today I called NHS 111 and visited Chase Farm urgent care. Sent to A and E immediately to investigate suspected pulmonary embolism, which is potentially fatal. Great job Highlands Practice!
Who vets Patches requests? Clearly this system doesn’t work or isn’t monitored by doctors.
In addition, letters from private doctors/hospitals don’t seem to get to any of the GPs. | October 2023 |
F85035 | highlands-practice | https://www.nhs.uk/services/gp-surgery/highlands-practice/F85035/ratings-and-reviews?currentpage=1 | Super helpful | 5 | There was an error with my prescription and I was going away on holiday so really needed it. The receptionist was very listened, got it sorted out and then telephoned me at 6.15 before she went home to let me know it was now correct and with the pharmacy. She knew I was stressed about it and wanted to put my mind at rest- very kind. | July 2023 |
F85035 | highlands-practice | https://www.nhs.uk/services/gp-surgery/highlands-practice/F85035/ratings-and-reviews?currentpage=1 | Rude receptionists | 1 | The receptionist at this clinic is shocking rude, unhelpful and unkind. How do they work here for years and no one fired them. Both of them are terrible. What right do they have to ask me a personal question when I requested to see a female doctor? How rude and unprofessional they are! They need a serious training of how to keep confidential and customer service. NHS is not free, I pay tax on it every month!!! | June 2023 |
F85035 | highlands-practice | https://www.nhs.uk/services/gp-surgery/highlands-practice/F85035/ratings-and-reviews?currentpage=1 | Great Social Proscriber | 4 | I would like to thank the social prescribers for the help and support they have given. My husband was struck down with a terrible illness four years ago and it has been an horrendous time for us and our family. The social prescribers have been there in the community helping us all to cope with getting help and most of all to be there in time of need. This is a very important service for the well being of the community. Well done social prescribers for your wonderful commitment and dedication. Thank you so much. | April 2023 |
F85035 | highlands-practice | https://www.nhs.uk/services/gp-surgery/highlands-practice/F85035/ratings-and-reviews?currentpage=1 | Great doctors but ........ | 5 | I have no issues with this practice, other than the endless problems that arise concerning repeat prescriptions.
Time and time again both I and my partner wait, sometimes 7/8 days, for prescriptions to be 'signed off' by a doctor. They're meant to take a couple of days! Also, the medication printed on the prescription is not always the medication we have actually requested.
Presumably the fault lies with whoever administers prescriptions.
For the safety of patients and the reputation of the practice, this problem really needs to be tackled. | March 2023 |
F85035 | highlands-practice | https://www.nhs.uk/services/gp-surgery/highlands-practice/F85035/ratings-and-reviews?currentpage=1 | Kindest Nurses | 5 | I've been a member of this GP throughout my life and the care has been generally very good. Today stood out - I had my first smear test and the nurse made me feel at ease the second I walked through the door. She talked me through every step and made the experience as comfortable as possible for me.
The nurses have also been lovely for my travel and university vaccines. Highly recommend | January 2023 |
F85035 | highlands-practice | https://www.nhs.uk/services/gp-surgery/highlands-practice/F85035/ratings-and-reviews?currentpage=1 | Amazingly fast and professional service | 5 | Today I called the practice to make an appt for a cervical screening. To my surprise, they said they had an appointment within the hour! The nurse was exceedingly professional and kind and efficient - she made a slightly awkward procedure quick and painless. How lucky we are to have such a terrific practice in our community! | October 2022 |
F85035 | highlands-practice | https://www.nhs.uk/services/gp-surgery/highlands-practice/F85035/ratings-and-reviews?currentpage=1 | Answer the telephone! | 3 | Whilst driving today I received a telephone call from the practice. Just as soon as I answered the call, the line went dead. I duly returned the call and waited over 35 minutes for it to be answered having joined 'the queue' at position 10. When I eventually got through to the practice, the receptionist had no idea who had rung me and said she would get a doctor to call me later. This he did but it was only to ask why I had left a urine sample at the practice earlier in the day? My doctor had requested this sample during the consultation I had with him the previous day. This episode does not give me much confidence in this practice! | September 2022 |
F85002 | medicus-health-partners | https://www.nhs.uk/services/gp-surgery/medicus-health-partners/F85002/ratings-and-reviews?currentpage=1 | Great practice | 5 | I’ve been with the surgery for around 13 years, whilst I luckily don’t need to use the GP services frequently, I would just like to compliment and leave a positive review.
Staff - reception, admin and clinical staff always helpful, friendly, informative, prompt and professional.
Appointments - Patches! I’ve used this maybe 8 times in the past 12 months. This service is amazing, complete the form online, always provide detailed information of your concerns or condition and receive a call, text or email within that day! I’ve always been contacted between 1-5 hours after submitting the form online.
Would recommend this surgery to anyone.
:-) | July 2023 |
F85002 | medicus-health-partners | https://www.nhs.uk/services/gp-surgery/medicus-health-partners/F85002/ratings-and-reviews?currentpage=1 | Great service | 5 | I have had a couple of health problems which have been dealt with quickly and efficiently and I’m happy with this service | January 2023 |
F85002 | medicus-health-partners | https://www.nhs.uk/services/gp-surgery/medicus-health-partners/F85002/ratings-and-reviews?currentpage=1 | I am not happy | 2 | I was given same day telephone consult for my 5-year-old child running fever for 4 days and having chesty cough, had to call twice to double check if I am still on the list, doctor eventually called after 6pm and advised to attend a&e? Without offering examination? stayed nearly 4 hrs in a&e to be told it is viral infection and no treatment required and discharged back to gp care. I am sorry but it is not good enough! | November 2022 |
F85058 | nightingale-house-surgery | https://www.nhs.uk/services/gp-surgery/nightingale-house-surgery/F85058/ratings-and-reviews?currentpage=1 | Poor service | 1 | Phoned 111 to discuss an infected finger that had burst open, was told to call the surgery on Friday the 1st of September to get a same day appointment and was told we don’t do same day appointments go to north mid hospital or chase farm hospital | September 2023 |
F85687 | oakwood-medical-centre | https://www.nhs.uk/services/gp-surgery/oakwood-medical-centre/F85687/ratings-and-reviews?currentpage=1 | bad service | 1 | I put in a repeat prescription on 03/06/2023, after trying for 3 days, back and forth to the practice to pick up the prescription, it was not ready, I had to go and ask the pharmacy to lend me the tablets. By putting the prescription in early that would mean I would not run out of pills, instead I went 3 days without my blood pressure tablets, and knowing my medical history that is not a good thing! Apart for the fact that I am fuming, I was given the run around by the staff( it was in the with the doctor, it will be ready later, it has been sent to the pharmacy) also this is not the first time this has happened! I now have to go into the surgery tomorrow ( 12/06/2023) to see if it is ready to take to the pharmacy. I would like a reply by email, better still a appointment with the practice manager to dissuss this matter! | June 2023 |
F85687 | oakwood-medical-centre | https://www.nhs.uk/services/gp-surgery/oakwood-medical-centre/F85687/ratings-and-reviews?currentpage=1 | Can’t get through on phone | 1 | No one ever answers the phone
Keep trying but the line goes dead
New patient and poor service.
I have phoned and phoned and no one answers when my partner has a serious issue | September 2022 |
F85032 | southgate | https://www.nhs.uk/services/gp-surgery/southgate/F85032/ratings-and-reviews?currentpage=1 | Good practice | 5 | Always have had a compassionate response from members of this practice.
Queries are handled satisfactorily at the reception and consultations allow time to raise health issues, and concerns the patient has.
A very good practice | January 2024 |
F85032 | southgate | https://www.nhs.uk/services/gp-surgery/southgate/F85032/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I have been registered with this practice since 1970 and have always been treated with respect and professionalism. The GPs at the practice always give you the attention you require with care and in a supportive and positive manner | December 2023 |
F85032 | southgate | https://www.nhs.uk/services/gp-surgery/southgate/F85032/ratings-and-reviews?currentpage=1 | Good experience | 5 | Booked an appointment in the morning and i was scene in the afternoon. and the doctor that saw me was very helpful and took her time to arrange for a hospital appointment for the following day
Many thanks | December 2023 |
F85032 | southgate | https://www.nhs.uk/services/gp-surgery/southgate/F85032/ratings-and-reviews?currentpage=1 | No notifications but great sevice | 3 | Went in to find out why the surgery never contacts me to notify that vaccines ( e.g. Pneumonia/ shingles) are due. Pleased to say the nurse was free and had then done on the spot. | December 2023 |
F85032 | southgate | https://www.nhs.uk/services/gp-surgery/southgate/F85032/ratings-and-reviews?currentpage=1 | Urgent prescription not signed off for collection | 2 | My blood pressure tablets were not signed off by the GP due to it being a bank holiday and the secretary unable to open all her emails in her working day. This resulted in me running out of my blood pressure medication.
After visiting my local pharmacists several times she gave me some tablets till the GP had authorised my prescription. | May 2023 |
F85032 | southgate | https://www.nhs.uk/services/gp-surgery/southgate/F85032/ratings-and-reviews?currentpage=1 | Wonderful pharmacist | 3 | Had an appointment with the pharmacist. She was very helpful, and with a really wonderful way ability to put one at ones ease. Thank you. | May 2023 |
F85032 | southgate | https://www.nhs.uk/services/gp-surgery/southgate/F85032/ratings-and-reviews?currentpage=1 | Good practice | 4 | All the staff are kind and they try to help.
The doctors are really caring and they fallowing up the patient problem.
If you need an urgent appointment usually you can get one in the same day.
I am overall happy with their service the only problem is the website that I don’t find it user-friendly and you can not apply for any requests out of the working time on website. | April 2023 |
F85032 | southgate | https://www.nhs.uk/services/gp-surgery/southgate/F85032/ratings-and-reviews?currentpage=1 | Practically not existent Service | 1 | My family have been registered with the practice for 25+ years and I have always been really happy with them although the receptionists have sometimes been very brusque and intrusive.
Since Covid this has all changed, to get through on the phone is extremely difficult and it is impossible to get a face to face appointment with a doctor. | January 2023 |
F85032 | southgate | https://www.nhs.uk/services/gp-surgery/southgate/F85032/ratings-and-reviews?currentpage=1 | What has happened to this practice | 1 | My family has used this practice for 40 years. The Doctors have been a credit to the NHS. Sadly since covid, many things have changed for the worst. (1) it is extremely hard to get through on the phone (2) appointments are like hens teeth (3) emergency appointments are non existent. There are numerous other criticisms, which I would be delighted to share with the practice manager. I do however wish to share a specific situation today. My wife has been suffering from a rasping cough & did not sleep at all last night.Clearly medical advice was required. We started to phone at 8 O'clock this morning. The phone simply cut off with every call made. At 8.30am the phone was answered, we were told there were no appointments, and to call back at 3.30pm. When questioned (1) would the phone be answered (2) would there be any appointments - we were told the "I can't answer that, and the best chance of getting an appointment was,to arrive in person, and que in the car park, in freezing conditions, and wait to be let into the practice" We did just that, and after queing for approximately 15 minutes, in freezing temperatures, we were let in. We spoke with a receptionist, and explained my wife's condition, clearly we needed an emergency appointment. The reply was "sorry we have no appointments, including an emergency" At this stage I saw red, and insisted on seeing the practice manager immediately. The receptionist then tapped a computer, and miraculously came up with an emergency appointment with the duty doctor. We have attended, and fortuitously seen a doctor. Hooray ! | December 2022 |
F85032 | southgate | https://www.nhs.uk/services/gp-surgery/southgate/F85032/ratings-and-reviews?currentpage=1 | Appointments | 2 | Its very difficult to get through at the best of times and when i did i was told i was 4 minutes early and to call back .
when i did try and get through again 4 minutes later i was told that there are no appointments and to call again in the morning,
whats the point . | October 2022 |
F85044 | the-bounces-road-surgery | https://www.nhs.uk/services/gp-surgery/the-bounces-road-surgery/F85044/ratings-and-reviews?currentpage=1 | Bounces surgery receptionist | 3 | I have made calls to the reception inquiring my appointments, results and referrals and they have always been incredibly rude, hung up the phones a few times and had a really bad attitude. Not professional at all, they definitely need accountability as patient care is important and inquiring health matters should not leave patients feel worse than they did before. | November 2022 |
F85044 | the-bounces-road-surgery | https://www.nhs.uk/services/gp-surgery/the-bounces-road-surgery/F85044/ratings-and-reviews?currentpage=1 | Disgusting, unprofessional surgery | 1 | Patient care is below minimum, don’t expect anything, just pray that you will live another day.
Gp do not listen (on regular) and generally just cannot be bothered. Inpatient and making stupid comments.
I do not trust them, so I’m going to another surgery | May 2022 |
F85069 | crouch-hall-road-surgery | https://www.nhs.uk/services/gp-surgery/crouch-hall-road-surgery/F85069/ratings-and-reviews?currentpage=1 | Great practice | 5 | Quick to respond to request for appointment. Very thorough investigations. Very kind. Can’t fault the practice | December 2023 |
F85069 | crouch-hall-road-surgery | https://www.nhs.uk/services/gp-surgery/crouch-hall-road-surgery/F85069/ratings-and-reviews?currentpage=1 | Responsive and caring practice | 5 | The practice always take time to get me and my children the care they need in a timely and personalised way. | November 2023 |
F85069 | crouch-hall-road-surgery | https://www.nhs.uk/services/gp-surgery/crouch-hall-road-surgery/F85069/ratings-and-reviews?currentpage=1 | Lack of information, uncaring | 2 | Worried with a back pain, GP asked for stool sample, took it in to be told that I should have brought it before 11am. They asked me to redo it. Was then called to say, oh you do not have to do it, just take it to the hospital.
Conflicting information on the leaflet provided - clearly states: containers collected from the GP - return to GP!
The person I talked to was only defensive, did not take responsibility for the lack of information they had around this. | May 2023 |
F85069 | crouch-hall-road-surgery | https://www.nhs.uk/services/gp-surgery/crouch-hall-road-surgery/F85069/ratings-and-reviews?currentpage=1 | Great Practice | 5 | From the fast responses to requests via the mobile texting services to the quality of advice and care received in person or via text/online/phone - always correctly judged - I cannot recommend this practice more highly | January 2023 |
F85069 | crouch-hall-road-surgery | https://www.nhs.uk/services/gp-surgery/crouch-hall-road-surgery/F85069/ratings-and-reviews?currentpage=1 | Compassionate and professional. Would highly recommend | 5 | Just wanted to commend the nurse who very proactively yesterday took the time to fit me into her very very busy schedule and made the time talk to me about a sensitive and personal matter with compassion, professionalism and respect. She made me feel at ease and carried out a procedure that I was very anxious about. She is an absolute credit to the practice. I really hope all her diligent and hard work is recognised. Thank you so so much for doing your job to the highest level. You made a very nervous and anxious patient feel at ease. It means a lot. Thank you | September 2022 |
F85069 | crouch-hall-road-surgery | https://www.nhs.uk/services/gp-surgery/crouch-hall-road-surgery/F85069/ratings-and-reviews?currentpage=1 | Very poor service | 1 | I am registered in the surgery for over 5 years.
The last 2 years the service is almost non existent. Very difficult to get an appointment, twice booked appointments that did not happen. If you get a referral, they simply don’t follow up and that are not happening. It is a pity because most of the doctors seem good, the problem is mainly on administration, it is almost impossible to get access to any service. | April 2022 |
Y03035 | queenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/queenswood-medical-practice/Y03035/ratings-and-reviews?currentpage=1 | Impeccable care | 5 | The practice houses my regular GP and due to a UTI, I have been taken care off by the exceptional team.
Apart from seeing a Doctor, I also saw a Nurse twice as couldn't deal with the pain I was experiencing.
She made me feel valued, truly demonstrated care and compassion and did everything she could to make my voice heard and deal as best with a plan to get better.
Yesterday evening, I was advised to attend an urgent care clinic at a particular hospital, where I am now, being looked after.
Thank you you so much to the Nurse, I unfortunately cannot name and the team at Queenswood Medical. I am so grateful. | June 2023 |
Y03035 | queenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/queenswood-medical-practice/Y03035/ratings-and-reviews?currentpage=1 | Very good service and care | 5 | In these times of continuous negativity about the NHS I felt compelled to leave a positive review. I had an emergency appointment with a paramedic, conversations and call backs from GPs, all at Queenswood and an then an efficient service and X-ray at the Whittington hospital all arranged by Queenswood medical practice. The whole experience and ongoing care and communication has been excellent, and that’s from the administrative team, the paramedic and the GPs. I should add that I’ve always had good care from The Queenswood medical centre.
Thank you. | April 2023 |
Y03035 | queenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/queenswood-medical-practice/Y03035/ratings-and-reviews?currentpage=1 | efficient and responsive service | 5 | I have just had a very good experience with one of the nurses. The nurse was both professional and skilful and also put me at my ease during the procedure. I have found the practice to be very responsive and I have never felt that I can't speak to anyone. I have found all staff to be highly professional and respectful | February 2023 |
Y03035 | queenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/queenswood-medical-practice/Y03035/ratings-and-reviews?currentpage=1 | Kind, caring support | 5 | This is my local GP practice and I've always received his care from them. I recently had a really positive experience in relation to a smear test. Like many, I've previously found this experience to be stressful and painful. The nurse who did the procedure for me was incredibly calm, kind, reassuring and made me feel like she had time for me. Her care has really changed my perception of this important procedure and it will have a long-lasting, positive impact on my wellbeing. | January 2023 |
Y03035 | queenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/queenswood-medical-practice/Y03035/ratings-and-reviews?currentpage=1 | Best medical practice I have ever visited | 5 | There are quite a few doctor’s surgeries near where I live, but I chose to travel over a mile to Queenswood Medical Practice simply because it is the best medical centre I have ever visited. It is very clean, quiet, well lit & spacious with a tranquil atmosphere. The waiting area is relaxing & comfortable; there is even a nice café & an in-house pharmacy on the ground floor, plus a car park for those who drive. Moreover, the staff are very helpful even when they are busy; my G.P. is always cheerful & approachable.
I highly recommend Queenswood Medical Practice to anyone who resides within its catchment area. | January 2023 |
Y03035 | queenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/queenswood-medical-practice/Y03035/ratings-and-reviews?currentpage=1 | Great medical team, poor admin team and customer service | 1 | Poor reception team, there was a long queue of people waiting with 1 receptionist working.
The queue watched whilst a form was completed by another patient at reception, thus holding us all up for 30 minutes. This was inefficient and a waste of everyone's time.
The receptionist ought to have asked the form-filling patient to step aside and reassured them that their place would not have been lost but there were others waiting in line with their medical queries. This was not done.
When challenged with this observation and asked why the practice would not work more effectively the reception reacted with anger - raising her voice. The receptionist then became very defensive / passive aggression just ignoring any request to speed up the service.
The form-filling customer reacted aggressively and I felt unsafe. This should have been avoided but was not as the receptionist failed to reassure them. Therefore creating an unsafe environment.
I asked to speak to the team leader, who then told me to wait 2 minutes, and did not appear at all. I query whether the reception team is well led and responsive to people's needs.
I query whether this is a caring practice based on my observations of the Admin team. | September 2022 |
Y03035 | queenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/queenswood-medical-practice/Y03035/ratings-and-reviews?currentpage=1 | Very helpful staff | 4 | I rang to book a Dr's appointment and was well received by the Receptionist who was helpful interested and efficient. | August 2022 |
Y03035 | queenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/queenswood-medical-practice/Y03035/ratings-and-reviews?currentpage=1 | Cannot be worse | 1 | First the reception. Her tone was really rude and with lack of empathy. Waiting times 30+ minutes just to get to the reception.
They don’t allow you to see the doctor, only phone assessments. When I received the call in two days, the GP didn’t have the patience to explain who they are and they just hung up the phone, without any means for me to contact them back. I also have another bad experience, where my private doctor wanted to update my patient record, they wrote to them and the GP hasn’t bothered to update my medical record. Third world healthcare provider. Avoid | June 2022 |
Y03035 | queenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/queenswood-medical-practice/Y03035/ratings-and-reviews?currentpage=1 | Exceeded Expectations | 5 | I rang this morning at 9:30am and was offered an appointment at 10:10 the same day. The paramedic was extremely professional, helpful and non - judgemental as was the Dr that was called in to assess my health concerns. I was then booked in for full blood count test and other checks to address all my health concerns.
First class service, could not be any better.
I really do not understand all the negative reviews but based on my own personal experience and the last 15 or so years of my Mums experience with Queenswood, I only have good things to say.
I had used the econsult first but at the end it told me to call them on the phone. The automated message told me i was no 30 in the queue which was off - putting but by choosing option "1" for a call back they called me within 15 minutes and made an appointment for me for the same day. Excellent service, thank you. | June 2022 |
Y03035 | queenswood-medical-practice | https://www.nhs.uk/services/gp-surgery/queenswood-medical-practice/Y03035/ratings-and-reviews?currentpage=1 | impossible to get appointmenf | 2 | I asked for an appointment, and got a text saying I'd have an urgent appointment but not telling me when. I called the surgery and they said my appointment had been 20 minutes ago, but at the same time I was getting another call through from the surgery. I tried to tell the receptionist this, but when I got to hang up I had already missed the call. I waited but the doctor did not try to call me back. I listened to the voicemail and it said I should call the service back immediately. but the voicemail was left at 1258 and the surgery apparently closes at 1300? really distressing experience, I now feel a lot worse than I did originally with all the stress of this | June 2022 |
F85067 | the-157-medical-practice | https://www.nhs.uk/services/gp-surgery/the-157-medical-practice/F85067/ratings-and-reviews?currentpage=1 | Excellent GP surgery | 0 | I always get an excellent service from this practice and this morning was no exception. Phoned for an appt at 8:15 and was seen at 9:15.
Brilliant! And the staff are so friendly. | August 2023 |
F85067 | the-157-medical-practice | https://www.nhs.uk/services/gp-surgery/the-157-medical-practice/F85067/ratings-and-reviews?currentpage=1 | Excellent care & friendly faces | 5 | The NHS is under notable strain currently and I've had my fair share of poor GP experiences - making me quite nervous to go to my first appointment at this practice. However, the care I received was absolutely incredible! I was referred for a chest x-ray almost immediately and my concerns were listened to in their entirety. Thank you so much :) | November 2022 |
F85067 | the-157-medical-practice | https://www.nhs.uk/services/gp-surgery/the-157-medical-practice/F85067/ratings-and-reviews?currentpage=1 | Absolutely great! | 5 | I've been a patient for over 10 years at this surgery, and the service that the doctors have provided to me has been great and just continues to get better. The doctors are always friendly and I feel listened to. I am also a really big fan how well they've adopted technology into their working practises. | August 2022 |
F85067 | the-157-medical-practice | https://www.nhs.uk/services/gp-surgery/the-157-medical-practice/F85067/ratings-and-reviews?currentpage=1 | Wonderful Service | 5 | I usually never write reviews but I really must thank The 157 Practice Doctors for the kind, patient and professional care I have received. In these difficult times it is so uplifting to have such support and attention from a team who are themselves under extreme pressure. Thank you so much. I would highly recommend this Medical Practice. | July 2022 |
F85067 | the-157-medical-practice | https://www.nhs.uk/services/gp-surgery/the-157-medical-practice/F85067/ratings-and-reviews?currentpage=1 | Great Service | 5 | The Doctors are amazing and listen to all your issues and try their best to help and resolve any problems that you have. If one method is ineffective, they try another one which shows their commitments to their patients.
Highly recommend | March 2022 |
F85046 | hornsey-park-surgery | https://www.nhs.uk/services/gp-surgery/hornsey-park-surgery/F85046/ratings-and-reviews?currentpage=1 | Incredibly disorganised | 1 | This practice is incredibly disorganised. They have lost referrals in the system, repeatedly failed to upload documents and test reports to my medical file, there is no consistency in follow-up after consultations, the medical advice between doctors is conflicting. The list goes on. The worst is you can tell them about all this and there seems to be little concern about improving anything. | March 2023 |
F85046 | hornsey-park-surgery | https://www.nhs.uk/services/gp-surgery/hornsey-park-surgery/F85046/ratings-and-reviews?currentpage=1 | Unable to provide a service | 1 | Have continuously had difficultly seeing someone in a timely manner at this practice, which culminated in being offered a telephone appointment almost two weeks in the future at my most recent request to see a GP. No in-person appointment was available at all, I was told. This was after the receptionist suggested I see a pharmacist instead -- I wonder how many patients have seen their conditions worsen as a result of being convinced not to see a GP by a non-medically-trained receptionist?
I don't know if the practice has too few staff or too many patients, but either way it is clearly not able to provide an acceptable standard of care. | March 2023 |
F85008 | staunton-group-practice | https://www.nhs.uk/services/gp-surgery/staunton-group-practice/F85008/ratings-and-reviews?currentpage=1 | Great practice | 5 | The Staunton Group Practice team take time to listen to all my concerns , they gave me helpful suggestions to help lower my blood pressure and explained step by step how to Implement certain lifestyle changes just to name a few. | December 2023 |
F85008 | staunton-group-practice | https://www.nhs.uk/services/gp-surgery/staunton-group-practice/F85008/ratings-and-reviews?currentpage=1 | Good supportive healthcare | 5 | My appointment with the clinical pharmacist was really good. He listened and worked with me to make the right decisions for my health and lifestyle. He explained everything very well, was easy to understand and was polite. I look forward to my next appointment with him | December 2023 |
F85008 | staunton-group-practice | https://www.nhs.uk/services/gp-surgery/staunton-group-practice/F85008/ratings-and-reviews?currentpage=1 | Good overall practice | 5 | Seen promptly. Very polite and considerate medical assistant who made me feel very comfortable. A happy experience. | December 2023 |
F85008 | staunton-group-practice | https://www.nhs.uk/services/gp-surgery/staunton-group-practice/F85008/ratings-and-reviews?currentpage=1 | Very accommodating and professional | 5 | The clinical staff are very helpful and accommodating. They sympathise with me as their patient. I would recommend this General practice to my friends and other relatives. | December 2023 |
F85008 | staunton-group-practice | https://www.nhs.uk/services/gp-surgery/staunton-group-practice/F85008/ratings-and-reviews?currentpage=1 | Phone review | 4 | Phone call came at about 11am so no having to be waiting around all day for call, medication question was sorted out in minutes. Thanks | December 2023 |
F85008 | staunton-group-practice | https://www.nhs.uk/services/gp-surgery/staunton-group-practice/F85008/ratings-and-reviews?currentpage=1 | Feeling encouraged by my recent experience | 3 | I’m very grateful to the surgery for being proactive in encouraging me to access the services I would benefit from, made it easy to fix an appointment with a clinical pharmacist for a review, and that person was personable, thorough, and and treated me like a whole person. That means a lot to me. My answer to the previous question about referring a friend/family was only ‘likely’ because currently the GP survey shows higher ratings for other local surgeries so I would recommend others to consult that too. But my experience today has been excellent and I would tell others about this fact. | November 2023 |
F85008 | staunton-group-practice | https://www.nhs.uk/services/gp-surgery/staunton-group-practice/F85008/ratings-and-reviews?currentpage=1 | Morum House | 4 | My experience with the Clinical Pharmacist was very thorough. He asked a lot of questions regarding my medications and my lifestyle before making any decisions on how to move forward. My consultation didn’t feel rushed or generic as they sometimes can with other medical practitioners. | November 2023 |
F85008 | staunton-group-practice | https://www.nhs.uk/services/gp-surgery/staunton-group-practice/F85008/ratings-and-reviews?currentpage=1 | A positive experience | 4 | Having been a patient at Staunton Group for 20 years I have seen how patient focussed communication and appointment systems have deteriorated markedly. The continued inability to provide precisely timed phone consultations shows great disrespect for patient's own time and commitments.
However, the care offered by practitioners has remained a high standard and today's appointment was no exception. The pharmacist undertaking my face-to-face medication review (for which a precise appointment time was possible), was professional and took great care to provide clear explanations throughout. He was good natured and approachable, a pleasure to deal with. He showed empathy and a holistic approach to my health. | November 2023 |
F85008 | staunton-group-practice | https://www.nhs.uk/services/gp-surgery/staunton-group-practice/F85008/ratings-and-reviews?currentpage=1 | Excellent phone consultation | 4 | Spoke with the clinical pharmist. Very professional, put you at your ease.Explained clearly,re blood test results.
And advised though Erle. | October 2023 |
F85008 | staunton-group-practice | https://www.nhs.uk/services/gp-surgery/staunton-group-practice/F85008/ratings-and-reviews?currentpage=1 | Bad appointments | 2 | Getting appointments are really bad and lengths are very long to book apppintments. Cant always see the same doctor | October 2023 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=1 | Good medical care undermined by chaotic reception practices | 4 | Good quality medical care undermined by chaotic administrative practices. The reception staff claim there is a queuing system but also allow people to push to the front, which is clearly not compatible with having a queueing system and undermines any sense of fairness and order from the outset.
Clarification is required. Perhaps signs could be put up confirming that a queueing system is in operation. | November 2023 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=1 | Dna infant under 1 when called 2 hours before | 1 | Worst place they “Did Not Attend”everything when it relates to children under 1 who has had a fever throughout the night and we wanted to reschedule 2 hours before the appointment, they don’t care saying it’s company policy, the receptionists where rude and it is upsetting this practise is open with receptionist who have such rude behaviour below standard practise behaviour | August 2023 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=1 | Excellent GP | 5 | On multiple occasions I've called West green surgery and they've sorted me out the same day. I called them earlier this month on a Sunday with a hearing issue, had a phone appointment by 4, face to face appointment at 5, prescription picked up same day.
Would recommend to everyone in Haringay. | May 2023 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=1 | Dreadful practice | 1 | I've had a deeply disappointing experience with this GP practice. Their chronic lack of availability for appointments is a major issue that has caused me undue stress and frustration. On the rare occasions when I have been able to book an appointment, I have found the doctors to be rushed and inattentive to my concerns. This lack of focus is concerning, especially when dealing with serious health issues that require thorough examination and attention.
Furthermore, the practice frequently assigns junior staff members who are not yet equipped to make independent medical decisions. While I appreciate the need to learn on the job, I have found this lack of expertise to be unsettling and has caused unnecessary delays in my treatment.
Overall, I do not feel that this GP practice provides adequate care for their patients. The inability to schedule appointments combined with rushed, inattentive doctors and inexperienced junior staff members is a recipe for disaster. I urge the practice to address these issues, as they are directly impacting the quality of care they provide. Until then, I cannot recommend this practice as a reliable source of healthcare. | March 2023 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | Really happy with the care offered. Great bunch of people from reception to doctors and nurses. I have only been offered good care. They listened, accommodated my request and tried their best with me. Thank you | January 2023 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=1 | Inhumane | 1 | I was refused access to briefly use toilet by the receptionist. I have severe IBS and as a result soiled myself. Fortunately a private dental clinic across the road medi park let me go. The toilets were empty and the surgery was not busy, i couldve walked in and used west green toilet without asking but I sought permission and waited till the receptionist finished with a patient. She explained to me they dont let non patients use the toilet even in emergencies. So why does a private dental clinic across the road let me use their busy toilet but not you? Its a disgrace that you have the NHS logo outside but wont let people use the toilet. If id gone to the dental clinic first I would not have had the accident but i assumed like most people would that a large nhs affiliated surgery would be more likely to let me use toilet. I was very polite, I even begged. I have never had this happen before at a medical establishment . Was She wrong? Is it that the policy? Why? | November 2022 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=1 | Outstanding service | 5 | I was apprehensive in changing GPs as my last 3 experiences weren't the best. I had been trying to get HRT for the past 2 years and no GP would support me through menopause. I was desperate and didn't expect such a warm welcoming and understanding at all.
From reception to each doctor supporting me in the past 6 months, I can't thank them enough from all my heart as they have been amazing and went above and beyond to support me. My health and quality of life improved so much.
I truly feel cared for and that I matter. Thank you so much. | November 2022 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=1 | Terrible patient care | 1 | Awful patient and customer care. Most people working at the reception have no respect for patients and no idea of the deontology of their job. Plus, if you do have chronic conditions that will take you to have to deal with them constantly, they do not get better but worst and worst, day by day.
Doctors are averagely kind, but most of them have no idea or practical experience of what the actual medical profession looks like. | July 2022 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=1 | Impossible to get same day appointments | 1 | It was impossible for me to be seen by a doctor. I called first thing in the morning for three days and was always told that the same day face to face appointments had already gone (I literally called the moment the practice opens). Even a note sent from 111 saying that I should be seen by a doctor was not enough to grant me a same day in person appointment. Phone appointments cannot always substitute face to face ones: there are cases where a doctor needs to make examinations,not just chat with you. Plus, the receptionists can be rude. | May 2022 |
F85669 | west-green-road-surgery | https://www.nhs.uk/services/gp-surgery/west-green-road-surgery/F85669/ratings-and-reviews?currentpage=1 | Awful practice | 1 | The receptionist staff are unhelpful and rude, and refuse to let you speak to management. They only let you book telephone consultations, which sometimes come and sometimes don't. I have never had a physical examination here for as long as I've been registered. Worst GP surgery I've ever had, sadly. | April 2022 |
F85623 | grove-road-surgery | https://www.nhs.uk/services/gp-surgery/grove-road-surgery/F85623/ratings-and-reviews?currentpage=1 | kind practice | 4 | My experience has been good. I have felt good with the attention.And more so I have several pathologies despite being young.I have many ideas to improve aspects of the center since a lot of Spanish speakers go there | November 2022 |
F85060 | havergal-surgery | https://www.nhs.uk/services/gp-surgery/havergal-surgery/F85060/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Lovely staff - excellent service. I called this morning and was able to get an appointment the same day. Spoke to my GP while I was driving to work and picked up my prescription from the Pharmacy near work. | November 2023 |
F85060 | havergal-surgery | https://www.nhs.uk/services/gp-surgery/havergal-surgery/F85060/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Excellent practice, always able to get an appointment. Especially now on a weekend, it’s great as I work. | September 2022 |
F85705 | js-medical-practice | https://www.nhs.uk/services/gp-surgery/js-medical-practice/F85705/ratings-and-reviews?currentpage=1 | Strange phone appointment experience | 3 | I thought that usually when you call to have a ‘Same day appointment’ basis question about your identification will be ask like DOB or names, even if it is for a following up appointment with a practitioner…but nope! Nothing…seems that the lady was already annoyed even that she probably just start working after only 20mn when the phone line opens.
Especially it seems that my concerns were annoying her that after finally having some sort of agreement…she just hanged up the phone without me even confirming about our discussion.
Need probably more patients service skills to be able to help in a better way. That was a first & pretty awkward phone conversation with someone who is supposed to be helpful. Bit disappointed here! | November 2023 |
F85705 | js-medical-practice | https://www.nhs.uk/services/gp-surgery/js-medical-practice/F85705/ratings-and-reviews?currentpage=1 | Great Receptionist | 4 | I had an issue with my repeat prescription. It was sorted out wonderfully by a thoughtful determined Receptionist. He went beyond his duties and even called me the next day to see if it had been resolved to my satisfaction. He is a new addition to the Team who was extremely kind and competent. I hope he remains at the Surgery. It makes it worthwhile going in, if I encounter any further problems. | November 2023 |
F85705 | js-medical-practice | https://www.nhs.uk/services/gp-surgery/js-medical-practice/F85705/ratings-and-reviews?currentpage=1 | Very awful | 1 | I made a online registration for a new patient for me and my family, i made it on 12.09.23 since today 17.10.23 i haven't heard back from them. I have call them few times to double check but they were explaining it is takin time even though they couldn't find my name in the applicants. They even ask me am i sure that i applied on the right clinic, and yes I'm sure. Please don't reply to this comment with generic email telling me how much you are sorry etc, doesn't worth it. | September 2023 |
F85705 | js-medical-practice | https://www.nhs.uk/services/gp-surgery/js-medical-practice/F85705/ratings-and-reviews?currentpage=1 | Warm, friendly and helpful lead receptionist | 4 | I have been with the practice for over 29 years and wanted to thank the current lead receptionist for her warm and friendly way of dealing with patients. Interactions with members of staff can vary a great deal, with some
Of them coming across as cold and detached and so making the whole experience of booking an appointment a rather unpleasant one. Also, there needs to be an understanding that not every patient feels confident and comfortable discussing certain topics with a receptionist of the opposite sex, and also a lot younger. This should not be perceived as patients being a difficult. | July 2023 |
F85705 | js-medical-practice | https://www.nhs.uk/services/gp-surgery/js-medical-practice/F85705/ratings-and-reviews?currentpage=1 | Considerate and helpful | 5 | Even though I had some confusion with the stime the lady on the reception went out of the way to get me the appointment whereas earlier I have seen people saying come tomorrow or we will let you know incase there is any slot. cherry on top doctor was really kind and ready to see me . I'm highly satisfied half your pain goes away once some treats you with kindness . | May 2023 |
F85705 | js-medical-practice | https://www.nhs.uk/services/gp-surgery/js-medical-practice/F85705/ratings-and-reviews?currentpage=1 | Friendly professional staff, quick response | 5 | Have been with them for more than 8 years. Always helpful quickly response. With the new digital platform, I can send pic over and explains the case. saving the time to pop in for face to face appointments/ bring kids off the school. They responded so fast than I expected. Always provide great standard services and treatment. Thank you so much for all your hard work. | May 2023 |
F85705 | js-medical-practice | https://www.nhs.uk/services/gp-surgery/js-medical-practice/F85705/ratings-and-reviews?currentpage=1 | Amazing team and service | 5 | I’ve unfortunately required services from the surgery a few times in the last two weeks and everyone has been amazing. From the person at reception to both doctors I spoke to, everyone has taken the time to listen to my request and needs, and made sure to offer the best solution for me. | May 2023 |
F85705 | js-medical-practice | https://www.nhs.uk/services/gp-surgery/js-medical-practice/F85705/ratings-and-reviews?currentpage=1 | Awesome Receptionist | 5 | I had a wonderful experience mid morning at the GP surgery. This was due to a lovely Receptionist. She was friendly, approachable, efficient and kind. She was thorough in relaying what was happening to each patient in the waiting area, even apologising for the delay. She was like a breath of fresh air and it was obvious she was a peoples' person. One lady stated that in all the 12 years she had been registered at the Surgery, this was the first time she felt "valued as a patient."
We all agreed unanimously that she was an excellent representation of what we desired in a Receptionist. I truly hope she is not a one-off and has other colleagues with similar dispositions. She displayed the perfect, textbook version of great customer services. Kudos to the Surgery Managers, if this is the result of an in depth training course. Bravo | April 2023 |
F85705 | js-medical-practice | https://www.nhs.uk/services/gp-surgery/js-medical-practice/F85705/ratings-and-reviews?currentpage=1 | Going beyond and above duty | 5 | I had a wonderful experience this evening. I was contacted by a GP from this practice. She wanted to discuss the response letter from the hospital referral made on my behalf, a few weeks ago. She had promised to get back to me, but I didn't expect her to......
The Practice is quite busy, with thousands of patients. I didn't think she would have remembered me. I felt overwhelmed and shocked to receive her call. She kept her promise. I really appreciated the effort and care she took to reassure me. I felt happy and valued as a patient and realised that this is the best GP surgery for me. It was this little act of kindness that sealed the deal. Thank you Doctor for making my evening. | March 2023 |
F85705 | js-medical-practice | https://www.nhs.uk/services/gp-surgery/js-medical-practice/F85705/ratings-and-reviews?currentpage=1 | Quietly optimistic | 3 | I contact the surgery and the member of staff I spoke to was extremely helpful, which was most refreshing. When you are ill and must contact your surgery, it helps when the person you speak to listens to you and takes on board your situation and offers to follow matters up for you. When you are ill you need and really appreciate this level of assistance. | December 2022 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=1 | Terrible Admin, great doctors | 2 | I have been with St Anns Road Surgery since 2010. And until this year have had no issues with them. But in the last year they have shown total disrespect to patients. The app they use is answered by Admin staff with no medical experience, who then refuse to respond to emails. I sent an email fao doctor but received a response from system telling me only prescription emails are accepted, not on the Web site. This practice has good doctorss, but terrible admin. If the admin passed on messages to doctors it would be a help, but they don't. I am a copd Emphysema and hypertrophic cardiomyapathy heart patient, and need to be in contact with doctor. Admin appear to block questions for doctors most times. I am seriously considering changing surgeries. If I can find a good one in north London. | November 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=1 | Confused Attendants | 1 | terrible attendance. I went there to make an appointment with a man at reception and when I went on the scheduled date, to my surprise, there was no appointment. I had to stop working to go to the GP and not be attended to. Confused attendants | October 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=1 | Appointment | 5 | I rang the surgery and got though and booked an appointment and saw the doctor the same day. St Ann's Surgery has always been a very good surgery. | September 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=1 | Top surgery | 5 | Want to St.Annes Surgery recently about a throat infection. The receptionist was very professional and I went to see the doctor and was prescribed some medicine which I took. My throat cleared up straight away and I would definitely recommend this surgery. | August 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=1 | Much Better | 5 | I have not been to the surgery for a while. I got an appointment recently. The staff were great. The doctor was great aswell. | August 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=1 | Disgraceful service | 1 | The difficulty in getting an appointment, or your phone call answered is appalling. The call back system doesn't work, as this week I was not called back on 2 ocassions. On one ocassion I was called back the following day. The option to get test results ask you to send an email, which I did but no one responded. I have called the surgery, was number 5 in the queue, and waited 90 minutes before the call was answered. I have emailed a complaint and have been ignored. The state of GP services really needs an overhaul, as like the patients I am sure the staff are frustrated and fed up to. I have no idea why I am paying national insurance as I rather spend it on private medical appointments. The only reason why I am still registered with the surgery is that every surgery is the same. | August 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=1 | Top Surgery | 5 | Have not been to the surgery for a while. Got a appointment this week and saw the doctor. He was very helpful and caring. | June 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=1 | Avoid, terrible | 1 | A surgery not fit for purpose. They expect you to call from 8am to get an appointment - you get in a 60-80 minute queue only to be told they 'don't book for the future' and you have to call back at 11:30am, only for it to happen again and now you’re in the queue again for another hour. It is a disgrace that a surgery as large as this is offering substandard care to patients, disregarding that many people are in work and cannot be sitting on hold for long periods and even if they did the answer is “there’s nothing we can do there’s so many patients we are working on, call back tomorrow and maybe you’ll get an appointment” I don’t understand is it first come gets the appointment or the health situation. There is no actual care at the GP service. I was arguing about the DrIQ app and the receptionist told me it’s only open at 8am so I should have submitted it there when you’re app is never available. Absurd and negligent.
Avoid if you want actual care from an actual GP | June 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=1 | Good surgery | 5 | Have been coming to this surgery for quite a while. Last time was about two weeks ago. The Doctor was very understanding. He put my mind at ease by explaining everything to me clearly. | June 2023 |
Y02117 | st-ann's-road-surgery | https://www.nhs.uk/services/gp-surgery/st-ann's-road-surgery/Y02117/ratings-and-reviews?currentpage=1 | Repeat prescription fiasco | 2 | Two days ago I ordered a repeat prescription for Ibuprofen and Enalapril Maleate. Today I went to collect the order from my local pharmacy and was told that a number of patients had not received a repeat prescri[option and I was one of them. The pharmacy was not informed as to why repeat prescriptions were not being honoured and patients had no idea what was going on. Very kindly, the pharmacy provided me with some medication to help me while the medical centre got its act together. My medication is for high blood pressure, type two diabetes and kidney problems so it is imperative that I receive my medication. I have now been told that one GP at the practice has gone; but how can this be allowed to affect the service of repeat prescriptions? There are other GPs and qualified staff who can deal with repeat prescriptions and are part of the team. | March 2023 |
F85034 | arcadian-gardens-surgery | https://www.nhs.uk/services/gp-surgery/arcadian-gardens-surgery/F85034/ratings-and-reviews?currentpage=1 | New Chat Doc is straightforward and easy | 5 | It was a straight forward process with some questions that needed answering and I had a response very quickly which was fantastic. Thanks | January 2024 |
F85034 | arcadian-gardens-surgery | https://www.nhs.uk/services/gp-surgery/arcadian-gardens-surgery/F85034/ratings-and-reviews?currentpage=1 | New Chat Doc Service - Positive | 3 | With regard to the new chat doc service, my feedback is positive. After answering a few simple questions, I was put in touch with the reception. In little time, I was able to get the information I needed and to schedule an appointment. However, the appointment waiting list is worryingly long. | December 2023 |
F85034 | arcadian-gardens-surgery | https://www.nhs.uk/services/gp-surgery/arcadian-gardens-surgery/F85034/ratings-and-reviews?currentpage=1 | New Chat Doc Service - effective | 4 | I found the new chat doc service to work very well and be very effective in achieving what I was seeking. | December 2023 |
F85034 | arcadian-gardens-surgery | https://www.nhs.uk/services/gp-surgery/arcadian-gardens-surgery/F85034/ratings-and-reviews?currentpage=1 | New Chat Doc is Efficient | 4 | Chat Doc is more efficient than having to wait in the queue on the phone. However, I wish the options were a bit more clear so that when you want to book an appointment there is a clear option in the first menu. | December 2023 |
F85034 | arcadian-gardens-surgery | https://www.nhs.uk/services/gp-surgery/arcadian-gardens-surgery/F85034/ratings-and-reviews?currentpage=1 | The team ever - in my opinion | 5 | I've never seen a hard-working team like this - I feel like an individual - I greatly respect this team.
Fear of needles - no more ...
Great follow-up and super efficient during walk-in hours.
Great smiles - eye contact and listening - thank you, team!
Thanks, team Arcadian Gardens. | November 2023 |
F85034 | arcadian-gardens-surgery | https://www.nhs.uk/services/gp-surgery/arcadian-gardens-surgery/F85034/ratings-and-reviews?currentpage=1 | Rushed appointments. Unable to voice concerns. | 2 | Was booked an appointment to discuss complex needs since I am patient with complex medical issues. Was asked to leave after exactly 10 minutes, never had the chance to tell all my problems. Was then booked another appointment, a double one however I was again asked to leave after around 10 minutes. Again, I was forced to leave out a few of the other issues I wanted to discuss. The 1st appointment was booked after several weeks and they book me at the end of the day when the my are already tired. Nothing is worse than a dismissive attitude and when they open the door for you even. The two patients before had each spent 20 to 30 minutes. I have no answers for my heart/lung condition which still goes undiagnosed by doctors who patronise or mock me or send me to eat less salt or go to the gym. This has left me extremely disappointed and anxious because I keep getting the feeling that I simply cannot rely on doctors to listen and adequately treat me. | October 2023 |
F85034 | arcadian-gardens-surgery | https://www.nhs.uk/services/gp-surgery/arcadian-gardens-surgery/F85034/ratings-and-reviews?currentpage=1 | Fantastic Personalised Service ! | 5 | Went for appt with Pedro (Nurse) this morning. Absolutely fantastic, knowledgeable nurse. His consultation involved me making the treatment choice! I was pushed for time (needed a blood test too ) as I had to go to work so the Blood Test was taken there & then by him ( I think he knew I'll never attend for ages , so he caught me ) Also reception lady this morning was amazing ! Friendly and smiley! ! | July 2023 |