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F85013 | tynemouth-medical-practice | https://www.nhs.uk/services/gp-surgery/tynemouth-medical-practice/F85013/ratings-and-reviews?currentpage=1 | Great at responding via Patchs | 4 | Doctors and other staff at the practice are great at communicating through PATCHs. Their responses are very prompt in responding to queries and requests. It is so much easier than before to get a blood test referral, repeat prescription, or health advice. In general, each time when I need their help, they are responsive , efficient, and helpful. | November 2022 |
F85013 | tynemouth-medical-practice | https://www.nhs.uk/services/gp-surgery/tynemouth-medical-practice/F85013/ratings-and-reviews?currentpage=1 | Efficient and Caring Nature towards Patients. | 5 | In my personal experience I have found an efficient and Caring approach from my Practice Doctor together with Practice Duty Doctor, Practice Nurse and any members of the Reception team.
I have visited the Medical Centre Several times in August 2022; regarding my three ailments. Each time I arrived at the Medical Centre's Reception it was busy but staff still carried out their duties under a lot of pressure with some clients who to my mind were quite trying.
Very often the service was carried out with a smile which often was the very first one of the day so that raised my Well Being for the day; which is a great tonic when you're not quite at your best!
My doctor always had a listening hear but always has always given me mindful advise when mapping out and settling with a method of approach regarding which ailment I have visited the Centre about.
Practice Nurse was also very efficient being instrument in ensuring I was monitoring my condition and I am most grateful.
Duty Doctor was most practical in helping me to negotiate some issues with advice on my health in a caring manner in how they spoke to consulted with me.
Lastly I wish I could name names but looking at instructions for these type of feedbacks; it would make it Nil & Void but in my view would not take away from any other members of the Reception team or Staff or Medical Staff who are all valid and make valuable contributions at times under a great deal of pressure.
I am most grateful to be on the patient list of a Medical Centre where individuals do their utmost to help and benefit the community it serves.
Your efforts are appreciated. | August 2022 |
F85013 | tynemouth-medical-practice | https://www.nhs.uk/services/gp-surgery/tynemouth-medical-practice/F85013/ratings-and-reviews?currentpage=1 | Helpful and efficient | 5 | Experienced first rate service from the reception and administration team at this practice today.
Despite being very busy, both members of staff with whom we spoke took the time to listen to us, made sure they accurately gathered all the information they needed and then managed our needs carefully to completion as quickly as it was reasonably possible to do.
The practice feels re-energised, re-focussed and re-equipped and utterly unrecognisable from how it appeared just a couple of years ago. | July 2022 |
F85013 | tynemouth-medical-practice | https://www.nhs.uk/services/gp-surgery/tynemouth-medical-practice/F85013/ratings-and-reviews?currentpage=1 | Fab service | 5 | Today I experience a wonderful service from Tynemouth. There had been a frustrating situation where I was wrongly sent to the North mid for X-rays. I had gone to the hospital expecting to have an X-ray on my ankle and told that that procedure is not done on soft tissue. So I went back to Tynemouth thoroughly upset spending time and money - the on- call Doctor was so wonderful. I was expecting to be told that I’d have to call up and make another appointment. He listened and reassured me that he would get me an appointment with the orthopaedic service and provide painkillers. He did both and I received an appointment for 2 weeks! He was so kind, thoughtful and totally relieved my anxiety. Thank you so so much!!! | May 2022 |
F85013 | tynemouth-medical-practice | https://www.nhs.uk/services/gp-surgery/tynemouth-medical-practice/F85013/ratings-and-reviews?currentpage=1 | Great practice | 5 | Very efficient friendly staff and caring doctors. No complaints. However, I would like more face to face consultations. | April 2022 |
F85013 | tynemouth-medical-practice | https://www.nhs.uk/services/gp-surgery/tynemouth-medical-practice/F85013/ratings-and-reviews?currentpage=1 | 10 years of mis-diagnosis | 3 | For 10 years I have repeatedly attended this practise seeing various doctors both about extreme fatigue and pain that was affecting my daily life and ability to work, as well as perimenopausal symptoms. It took 10 years before a doctor referred me to the appropriate hospital department who diagnosed a neurological condition/disability and another doctor to accept I was perimenopausal by which time my periods had stop.
I have suffered both for 10 years and been denied the support I needed before the correct diagnosis’s were made. I feel extremely let down. I was not taken seriously. I have a condition/disability which has impacted on every aspect of my life. With regards to menopause, NICE guidelines were not followed until I was entering the post menopausal stage. | January 2022 |
Y03135 | bridge-house-medical-practice | https://www.nhs.uk/services/gp-surgery/bridge-house-medical-practice/Y03135/ratings-and-reviews?currentpage=1 | Reception Team Panics | 4 | I'd like to say the receptionist on shift this morning panics when she sees a queue. I went in person to book an appointment and she said I have to call instead going in person. I told her don't worry the people will wait. I think she needs some talk and preparation for this because it's a normal thing she needs to deal every day. Thank you | December 2023 |
Y03135 | bridge-house-medical-practice | https://www.nhs.uk/services/gp-surgery/bridge-house-medical-practice/Y03135/ratings-and-reviews?currentpage=1 | Caring practice | 5 | I have been coming to Bridge House for years and I have always found the staff to be so helpful and efficient. My grandma has had some health problems recently and the reception staff are so empathetic and try their hardest to help, and the doctors at the surgery are so caring. I’m glad to have such a great GP nearby | September 2022 |
Y03135 | bridge-house-medical-practice | https://www.nhs.uk/services/gp-surgery/bridge-house-medical-practice/Y03135/ratings-and-reviews?currentpage=1 | Supportive and great practice | 5 | To be completely honest, this was my first visit to this GP/Surgery since moving to the neighbourhood last year and I had such a pleasant experience. From the receptionist helping me find a suitable appointment on the day to being seen to by a wonderful and knowledgeable Doctor, I couldn’t recommend them enough. Thank you for your referral to the Hospital and for taking my symptoms seriously. | September 2022 |
Y03135 | bridge-house-medical-practice | https://www.nhs.uk/services/gp-surgery/bridge-house-medical-practice/Y03135/ratings-and-reviews?currentpage=1 | Impossible to reach | 3 | It's been 2 weeks I'm trying to reach the surgery about an address change just to be cut off every time I call. There was no response to my emails or messages I sent through the website. Meanwhile I almost lost a specialist appointment I waited over a year for as the letter went to the wrong address. | February 2022 |
F85061 | christchurch-hall-surgery | https://www.nhs.uk/services/gp-surgery/christchurch-hall-surgery/F85061/ratings-and-reviews?currentpage=1 | Great GPs who always listen | 0 | After being healthy forever, I've had a series of health issues. None life and death, but painful and to some extent debilitating....an ulcer, back and hip pain, peri menopause etc. Dr Wardle, Dr Rene and Dr Wheeler have all listend to my issues, prescribed treatment and referred me as needed. They do all that can be done, for me to help myself and to get help, with each and every problem. Great practice and the receptionists are very helpful too.
Thank you. | March 2023 |
F85675 | the-alexandra-surgery | https://www.nhs.uk/services/gp-surgery/the-alexandra-surgery/F85675/ratings-and-reviews?currentpage=1 | Excellent reception and Clinical Staff | 5 | I moved to this practice Last year. I am really pleased with the services they offer and the professionalism of their staff. They have managed to maintain a personal viewpoint when talking about medical issues. I was fully involved in the discussed about my treatment plan, and could not have been happier. There is nothing better for a patient than to feel that they have been heard.
The clinical admin team have always answered my messages quickly and always keep me informed about progress. They have always been friendly and very professional, either on the phone, or in person.
Alexandra Surgery offer an excellent services overall. I am so glad I found you. | October 2023 |
F85675 | the-alexandra-surgery | https://www.nhs.uk/services/gp-surgery/the-alexandra-surgery/F85675/ratings-and-reviews?currentpage=1 | Fantastic Service! | 5 | Fantastic service. Online request sent in the morning, phoned by a GP at lunch time and face to face appointment made for a couple of days later. Couldn’t ask for more from a GP! | August 2023 |
F85675 | the-alexandra-surgery | https://www.nhs.uk/services/gp-surgery/the-alexandra-surgery/F85675/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | We received a superb service for myself and my son. Seen in person on the same day within 3 hours of calling. Doctor carried out thorough and expert assessment and rapid referral and treatment. At a time when General Practice is under pressure and often criticised.
Having been with the practice over 20 years, I can only report great services received for me and my family. Reception staff very kind, friendly and helpful.
This practice is very well run and up to date with all its management and administrations. | July 2023 |
F85675 | the-alexandra-surgery | https://www.nhs.uk/services/gp-surgery/the-alexandra-surgery/F85675/ratings-and-reviews?currentpage=1 | Great Staff and GP Services | 5 | Thank you for the excellent service I received from the practice recently and Friendly staff. Staff are very kind and helpful with trying the very best get an appointment. | May 2023 |
F85675 | the-alexandra-surgery | https://www.nhs.uk/services/gp-surgery/the-alexandra-surgery/F85675/ratings-and-reviews?currentpage=1 | Extremely Difficult to get an Appointment | 1 | This practice does not offer appointment bookings online, and it is very hard to reach them by phone. I've spent multiple hours on hold to them trying to book one appointment, after being told to call them at 8am in the morning, with periodic interruptions where the call was broken on their end. On finally reaching reception, I was told that there were no appointments available today, that they don't book further in advance than one day, that it isn't possible to book appointments online, and that my best bet was to phone back again tomorrow.
This basically makes getting an appointment a lottery, and wastes everyone's time. It's incredibly inefficient for both patients and staff.
When I have been able to make an appointment, in the past, the surgery staff were friendly and professional. It's just unreasonably difficult to get to that stage. | March 2023 |
F85675 | the-alexandra-surgery | https://www.nhs.uk/services/gp-surgery/the-alexandra-surgery/F85675/ratings-and-reviews?currentpage=1 | Wonderful and great practice | 5 | This is to say thank you to all of the distinguished workers at this GP practice. The doctors does extreme work to ensure that our health problems are resolved and the nurses and other staffs are very patient and understanding and thoughtful, they were really the best. | September 2022 |
F85675 | the-alexandra-surgery | https://www.nhs.uk/services/gp-surgery/the-alexandra-surgery/F85675/ratings-and-reviews?currentpage=1 | Excellent GP practice | 5 | I am writing this review to say thank you to all of the incredible staff at this GP practice. The doctor's and the nurse go out of their way to ensure that your health problems are resolved and the admin staff are very kind and thoughtful. | May 2022 |
F85675 | the-alexandra-surgery | https://www.nhs.uk/services/gp-surgery/the-alexandra-surgery/F85675/ratings-and-reviews?currentpage=1 | Amazing people | 5 | Always very friendly and most importantly Always try and help and get everything resolved - seriously the best x | May 2022 |
F85675 | the-alexandra-surgery | https://www.nhs.uk/services/gp-surgery/the-alexandra-surgery/F85675/ratings-and-reviews?currentpage=1 | Great Practise and gives me the right help and support. | 5 | Very helpful staff and doctors always supportive and caring. Always able to get the appointments when I call the surgery friendly receptionists they’re very helpful whenever I need help such as , booking my blood test and always friendly when calling the surgery for any help. Overall I would like to say the surgery is an excellent and wonderful place to get the right help with my health. | May 2022 |
F85675 | the-alexandra-surgery | https://www.nhs.uk/services/gp-surgery/the-alexandra-surgery/F85675/ratings-and-reviews?currentpage=1 | Great service and staff | 5 | Everyone is helpful especially the receptionists they bring a smile on your face and are so helpful with everything keep up the good work guys !!! | May 2022 |
Y01655 | the-vale-practice | https://www.nhs.uk/services/gp-surgery/the-vale-practice/Y01655/ratings-and-reviews?currentpage=1 | Very helpful | 5 | I booked a consultation with one of the doctors by phone on that same day. She referred me to a community diagnostic centre for a scan. There were some complications at the diagnostic centre end re the date and time etc
One of the receptionists at the Vale Practice sorted it out, was very helpful and made sure to keep me informed.
Very pleased to now have that referral sorted out. | October 2023 |
Y01655 | the-vale-practice | https://www.nhs.uk/services/gp-surgery/the-vale-practice/Y01655/ratings-and-reviews?currentpage=1 | Great Practice and helpful staff | 4 | The staff is always welcoming and always help to find answers to your queries. The doctors are helpful and understanding. | August 2023 |
Y01655 | the-vale-practice | https://www.nhs.uk/services/gp-surgery/the-vale-practice/Y01655/ratings-and-reviews?currentpage=1 | No follow up | 1 | Unfortunately my recent experience is very disapointing.
Impossible to get them on the phone or have an appointment with a doctor. Been waiting for a call back for weeks. Everytime the receptionist says a doctor will call be back but nothing happens. All I get is text messages.
I know they are busy but when you have chronical issues this is nkt ok. | February 2023 |
Y01655 | the-vale-practice | https://www.nhs.uk/services/gp-surgery/the-vale-practice/Y01655/ratings-and-reviews?currentpage=1 | Great practice with responsive and flexible care | 5 | We are very happy with the team at the Vale practice and their responsiveness in reviewing our needs on face to face appointments both for ourselves but also our little one. At times of extreme pressure and limitation of resources in primary care is great to see a practice responding appropriately and timely to the level of need to ensure patient safety. Also their reception has always been very helpful. We are very pleased as a family of three being looked after by the Vale practice. | June 2022 |
Y01655 | the-vale-practice | https://www.nhs.uk/services/gp-surgery/the-vale-practice/Y01655/ratings-and-reviews?currentpage=1 | No way to see a GP | 1 | The reception staff is lovely and helpful, but sadly that's where the positives end.
There is no way to book advanced appointments, which means that unless you're very ill on the day and the practice has room, you can't get a routine visit for chronic conditions unless you basically take annual leave from your work and hope for the best.
Quite appalling. | April 2022 |
Y01655 | the-vale-practice | https://www.nhs.uk/services/gp-surgery/the-vale-practice/Y01655/ratings-and-reviews?currentpage=1 | Has gone downhill over the last couple of years. | 1 | I have been registered with this practice for around 8 years and had been very pleased with ther service until around the last two years. It has become increasingly difficult to get an appointment so that it has taken a number of days for me to see a dr when I have been acutely unwell. I have only been successful in being seen by going to the practice in person as often there is no answer on the phone for extended periods of time. I have decided to change to a different practice as their staff shortages make it almost impossible to receive medical care which is a great shame as prior to the last couple of years all
aspects of care at this practice were exemplary. It’s a great shame standards have fallen so much I will be moving to a practice where staffing levels mean appointments are available if I need one. | March 2022 |
Y01655 | the-vale-practice | https://www.nhs.uk/services/gp-surgery/the-vale-practice/Y01655/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I and my family are grateful to have received excellent service from The Vale Practice over 11 years. Recently, we’ve been particularly impressed by the front desk and phone triage system, as well as by face-to-face treatment. | February 2022 |
Y01655 | the-vale-practice | https://www.nhs.uk/services/gp-surgery/the-vale-practice/Y01655/ratings-and-reviews?currentpage=1 | This used to be such a good practice | 3 | I've stuck with this practice for more than a decade because the staff, both medical and reception, were empathetic, understanding, flexible, and all the rest. Unfortunately it seems Covid staff shortages have taken their toll; it is now impossible to even get a blood test referral, I have to miss important recurring treatments because there are no nurse appointments, and my prescriptions delivered to the surgery by the pharmacy are lost before I can have them administered; new staff are frantic and careless to the extent of making an already painful treatment unnecessarily physically painful. I can't in good conscience recommend it any longer. | February 2022 |
F83022 | caversham-group-practice | https://www.nhs.uk/services/gp-surgery/caversham-group-practice/F83022/ratings-and-reviews?currentpage=1 | Good care | 5 | I wish I could post the name of my GP! Whilst he has seen me only on one occasion I have had further interactions via online consultation. I am very grateful for the extra effort taken to provide personalised care to me. He has understood my long term concerns and made effort to follow up and provide reassurance based around these too. | November 2023 |
F83022 | caversham-group-practice | https://www.nhs.uk/services/gp-surgery/caversham-group-practice/F83022/ratings-and-reviews?currentpage=1 | exceptional response and understanding | 5 | Wanted to leave kind words for appreciation to the admin / reception team for the helpful letter they provided me I understand that things take a while to process but after understanding my situation the escalated it and got my letter all completed sooner than I expected thank you all :)) | October 2023 |
F83022 | caversham-group-practice | https://www.nhs.uk/services/gp-surgery/caversham-group-practice/F83022/ratings-and-reviews?currentpage=1 | Usually great but let down today | 3 | I got in touch in the morning as I'm experiencing a really bad mental health crisis and needed an urgent appointment. The receptionist asked me silly questions and whether I really needed to see a doctor. Then she confirmed the correct phone number and said the doctors would call me back. No one called at all. Not really acceptable to be honest. | July 2023 |
F83022 | caversham-group-practice | https://www.nhs.uk/services/gp-surgery/caversham-group-practice/F83022/ratings-and-reviews?currentpage=1 | How nice it is to have a doctors that cares | 5 | After years of putting up with a badly run GP, doctors and receptionist with bad attitudes, having to wait weeks for an appointment only to be told "we have 15min, so pick the most important and to make another appointment for the rest". I finally had enough, and moved to the Caversham Practice before Christmas and I couldn't be happier. The doctors actually care, don't make you feel like an inconvenience, make the time to see you, and follow up on treatment rather than handing out pills never spoken to again. The whole team go above and beyond to make sure you get the care you need. I couldn't be happier, amazing doctors, amazing service, a true credit to the NHS, especially in these challenging times. Thank you! | January 2023 |
F83022 | caversham-group-practice | https://www.nhs.uk/services/gp-surgery/caversham-group-practice/F83022/ratings-and-reviews?currentpage=1 | Terrible continuity of care | 2 | It is almost impossible to get an appointment at this practice, which means that if you want to see a particular doctor you have to be on the phone or online at precisely 10.30am and hope that they have a slot free. It makes continuity of care impossible – you can't build a rapport with a doctor and end up repeating a lot of context. It is very stressful and disappointing. | January 2023 |
F83022 | caversham-group-practice | https://www.nhs.uk/services/gp-surgery/caversham-group-practice/F83022/ratings-and-reviews?currentpage=1 | Terrible appointment system | 3 | I recently booked and was given an appointment for my toddler’s flu and polio vaccine. I was given the 11:50 am slot on October 28 and was told it would be for both vaccines. The day of the appointment comes and we had to wait 50 minutes to be seen (12:40pm), only to be told only the flu vaccine was booked and I had to re book for polio. The doctor basically called me a liar and didn’t even bother to look at the list of appointments for the day where she would have seen my son’s name. Right after I go to reception and they confirm I had the appointment booked for both polio and flu and it was the doctor’s mistake, so if we waited longer they would give my son the polio vaccine. Ultimately we had to wait another 40 minutes (1:20pm), almost two hours since we arrived to be seen a second time and my son could get the polio vaccine. When I complained the doctor unapologetically said it wasn’t her fault and that practically I should thank her for missing her lunch time to see us again. At reception they explained we were booked for two appointments (which was never mentioned to me) and so when we arrived they only registered for one and not the two appointment.
It is unbelievable that everyone in the practice (both reception and doctor) wash their hands and say it’s not their fault, thus implying it’s the patient’s fault by making them wait almost two hours to be seen only the 5 minutes it takes to put on a vaccine. It is despicable the lack of consideration they have for parents and children, who cannot bare to stay sitting in a waiting room without eating and sleeping.
Instead of apologising and passing us through immediately after the first mistake, we had to wait another 40 minutes to be seen again.
This is not to mention the inefficient booking system this practice has. Why would they book 2 different appointments to see the same child, and why nobody wouldn’t even bother to mention it to the parent since booking the appointment is a sign of how badly managed this practice is and how little regard they have towards the patients they’re supposed to care for. | October 2022 |
F83022 | caversham-group-practice | https://www.nhs.uk/services/gp-surgery/caversham-group-practice/F83022/ratings-and-reviews?currentpage=1 | Terrific practice that I hate to leave | 5 | I’m from the US and I was really worried about registering with a practice. I chose Caversham on the basis of reviews, and I’m not sorry I did. They are all just wonderful, caring, helpful, responsive people—and have a sense of humor to boot. I only wish I could keep going there but can’t since I’m moving out of the catchment area. I’d be more than willing to make the trip, though. Kudos to everyone on staff. Thank you for making our transition here easier. | April 2022 |
F83022 | caversham-group-practice | https://www.nhs.uk/services/gp-surgery/caversham-group-practice/F83022/ratings-and-reviews?currentpage=1 | Great doctor and receptionist | 5 | Doctor today listened and offered good advice to my mother today, thank you. Like to mention how great and friendly the young receptionist is to everyone who walked into the surgery whilst we waited. Thank you. | February 2022 |
F83018 | prince-of-wales-group-surgery | https://www.nhs.uk/services/gp-surgery/prince-of-wales-group-surgery/F83018/ratings-and-reviews?currentpage=1 | Customer service | 4 | I have been with this practise for few years now and this is the very first time I feel to leave a review due to the help and response from one of the front desk staff. I felt like she was supportive and tried her best to clarify and help with an aapointment issue. So i would like to say thank you . | March 2022 |
F83018 | prince-of-wales-group-surgery | https://www.nhs.uk/services/gp-surgery/prince-of-wales-group-surgery/F83018/ratings-and-reviews?currentpage=1 | Great reception support and doctor. Rubbish booking system | 3 | I had a telephone consult with a doctor in March - prompt, friendly, on time and efficient. I then attended the surgery to drop in a sample, as requested. Received a text, beginning of April, that my results were back and to call the surgery to book a telephone consult. At this point I was out of the UK for 2 weeks. On returning last week, I telephoned the surgery every day, each time being told either that all the allocated slots had gone that day or that the lady allocating the slots hadn't done it (on Friday), and would I call back on Monday! The lovely, lovely lady on reception, realising my frustration, promised to call me back on Monday with a booking. Today she was good to her word and called back to offer me an appointment in 4 weeks time (!). Big thanks to the lady who finally helped....but seriously?? What sort of booking system is this, with daily allocation of slots? There must be a better, less frustrating system, e.g open booking? This surgery really does need to think of some way to help it's patients more easily access their very good services. | March 2022 |
F83018 | prince-of-wales-group-surgery | https://www.nhs.uk/services/gp-surgery/prince-of-wales-group-surgery/F83018/ratings-and-reviews?currentpage=1 | Fantastic practice. | 5 | I have been with the POW practice for over 30 years and have never had a problem.The staff are very caring and helpfull and during covid kept me up to date with what i had to do and sorted out my vacines ect. I highly recommend this practice and would not think of going anywhere else. | March 2022 |
F83023 | james-wigg-practice | https://www.nhs.uk/services/gp-surgery/james-wigg-practice/F83023/ratings-and-reviews?currentpage=1 | Exceptional service | 5 | The doctor was welcoming, professional, and engaged our family in my son's care plan. The e-consult at the GP practice was efficient, allowing us a same-day face-to-face consult and the prescription was ready to be collected at the pharmacy right after consultation. Highly recommend for their excellent care and speedy process! | January 2024 |
F83023 | james-wigg-practice | https://www.nhs.uk/services/gp-surgery/james-wigg-practice/F83023/ratings-and-reviews?currentpage=1 | Who decides if an appointment is given? | 1 | We aren't going to complain because we are scared to and the stress of trying to deal with staff here is already too high and kindness is missing for us.
My mother is elderly, has cancer so the GP should see her. She is very frail. Staff say she can't have a home visit when very ill because they don't have capacity. Staff tell us to call an ambulance instead. This is not right and staff are making Dr decisions if they decide on health care. We can't even speak with a GP so why is this. You should be able to speak with your GP.
She has tried to make an appointment but stood in the queue for 15 minutes when very ill and desk staff said 'there are no appointments '. Her English is slow but she's also very ill. They had no time for her but did for the others in the queue.
It seems to us reception staff are making decisions that stop patients like my mother using NHS GPs and they should be kinder.
We feel the same as others here who have bad experience | January 2024 |
F83023 | james-wigg-practice | https://www.nhs.uk/services/gp-surgery/james-wigg-practice/F83023/ratings-and-reviews?currentpage=1 | My Review of JamesWigg Practice. | 5 | I have been trying to get contact with a Gp, I’m very unwell and the Gp keeps saying that they are trying to get ahold of me and they couldn’t. I was wondering why, I never got contacted until today. When I told them that it said that they never called me. So when I sat with them today he called my phone to find out and he said I must be blocking their number and I was by mistake I didn’t know how. He helped me unblock them and he listed to everything I had to say and was very helpful. He did everything he could to help me out. He was really going the extra mile just to make sure I get the right treatment. I am so pleased with this service I have never had this experience before. | January 2024 |
F83023 | james-wigg-practice | https://www.nhs.uk/services/gp-surgery/james-wigg-practice/F83023/ratings-and-reviews?currentpage=1 | Needs improvement to make access equal | 2 | At the end of another Dr's strike yet again no planned GP appointments. Told to go to NHS 111.
So my poor experience affected by strikes aswell.
There are lots of changes but I don't know how they listen to patients.
I don't want to have to present my case to admin reception in such detail it can feel like an interrogation.
If I am to be triaged it must be by trained medical staff.
I have been stopped from getting an appointment several times by admin staff because I am uncomfortable and distressed and if I say this they just refuse to make an appointment. Or a same day one when I tried and then they ran out of appointments on the same day.
For most of what I need with long term conditions is a Dr to review me.
I think improvements are needed so reception staff and back office staff are properly trained.
Patients are not customers please stop calling us this .
Training must be about communicating better, anti discrimination, de escalation. It is a very big practice and so if it goes wrong at the first contact it seems like nothing can be fixed.
Trying to get things put right is unbelievably stressful and time consuming.
It's so depressing and causing me so much anxiety.
Makes sense if they asked patients like me where it went wrong | January 2024 |
F83023 | james-wigg-practice | https://www.nhs.uk/services/gp-surgery/james-wigg-practice/F83023/ratings-and-reviews?currentpage=1 | Angry and let down | 2 | I think the GP shouldn't be doing review replies on other unverified sites where the reviews aren't reliable.
My partner has terrible depression has been in hospital for very serious reasons.
She has many medicines but they are hard to get right in her condition so she has got more depressed.
She never gets a GP appointment the receptionist on the phone says they don't have any when I call up and she can't ring or even talk on the phone.
She has to have a telephone appointment assessment first.
And they are on strike again so saying no appointments.
This stops her having a GP and so they don't talk to her ever even after being in hospital when they were meant to.
I also think the GP is choosing to see easy patients.
She ends up in ambulance again this week for her mental health after not getting to see a GP for many months | January 2024 |
F83023 | james-wigg-practice | https://www.nhs.uk/services/gp-surgery/james-wigg-practice/F83023/ratings-and-reviews?currentpage=1 | Not helpful for me | 2 | I am trying to see a doctor and it is impossible.
I call up and they tell you no. I wait an hour for them to say this many many times now.
I go there and wait patiently and they say no diary is done so no appointment. They say we don't know when the diary will be done.
I can't use the Internet form.
Why is it so hard for me to see a doctor I ask.
Very inexperienced staff I have met who are brusque and impatient.
I now am feeling very ill and they are on strike when I ask again so it is still no.
I see very satisfied patients write on here.
I am very skeptical and not very satisfied. | January 2024 |
F83023 | james-wigg-practice | https://www.nhs.uk/services/gp-surgery/james-wigg-practice/F83023/ratings-and-reviews?currentpage=1 | Not able to get to see any GP | 2 | My health has got worse over 12 months.During this time I've only been given one telephone nurse appointment and another telephone appointment with some one else (not a Dr but they didn't say what they were). When I asked to see someone they said it wasn't needed ( it was).
I have been trying to get to see a GP in a planned appointment but it's been impossible for months.
I don't know why they don't have appointments because I have tried many times but it is such a big practice so it should and I need a hospital referral.
Now I am told it's because of the strikes.
It's not good enough to keep doing this to patients.
I don't know what to do about this and I have got quite desperate. | January 2024 |
F83023 | james-wigg-practice | https://www.nhs.uk/services/gp-surgery/james-wigg-practice/F83023/ratings-and-reviews?currentpage=1 | Reception staff | 4 | Many thanks to all of the Reception staff
May you continue with the professionalism.
Greatly improved over the last 12 months . | December 2023 |
F83023 | james-wigg-practice | https://www.nhs.uk/services/gp-surgery/james-wigg-practice/F83023/ratings-and-reviews?currentpage=1 | Can't even get in contact | 1 | Tried to make an appointment for any point in the coming month and was told they couldn’t make any more appointments that day. Despite asking in multiple ways I was given no further explanation as to what that meant. Called up another day and was kept on hold for hours only to be hung up on before within 10 seconds of being answered for no clear reason. | December 2023 |
F83023 | james-wigg-practice | https://www.nhs.uk/services/gp-surgery/james-wigg-practice/F83023/ratings-and-reviews?currentpage=1 | Not fit for purpose. | 1 | I have been trying to get referrals and treatment since 2022. I finally got a referral in June 2023 and when I called back a month ago (first week in October 2023) to query details of the referral, I was told the referral was cancelled. I was not given this information via email, by telephone call or in writing. I only found out when I called to follow up. The receptionist or administrator could not provide anymore information on why referral was cancelled.
Since then, I have tried in vain to get appointments. I have been in telephone queues for nearly one hour as it always starts at 30 callers, only to be cut off at number 5 or 4. Econsult either says no more appointments being taken today, or today, when I received the message stating "We can't safely assess your.symptoms through this online request. You need to talk to someone today instead."
I have been cut off twice today already at over 30mins intervals while on hold. I am at my wits end. It shouldn't be this hard to make contact with a GP surgery in 2023 when means of communications are supposed to be improving for patients. | November 2023 |
F83632 | queens-crescent-practice | https://www.nhs.uk/services/gp-surgery/queens-crescent-practice/F83632/ratings-and-reviews?currentpage=1 | Caring and supportive practice | 5 | The practice is always supportive and welcoming to me, no matter what challenge I come in with (physical and mental). When I come in, the staff are always so welcoming and friendly. They have made time over the last year to get in touch with other agencies quickly and provide continuous support alongside arrange hospital appointments and admin when needed. I am able to decide to see a GP face to face or talk to them over the phone. I highly recommend this surgery and I am happy to be a patient at the surgery. | January 2024 |
F83632 | queens-crescent-practice | https://www.nhs.uk/services/gp-surgery/queens-crescent-practice/F83632/ratings-and-reviews?currentpage=1 | Good practice | 5 | Receptionist very helpful.
Nurse made me feel at ease. She explained everything and the smear was was the best one I have ever experienced. | April 2023 |
F83632 | queens-crescent-practice | https://www.nhs.uk/services/gp-surgery/queens-crescent-practice/F83632/ratings-and-reviews?currentpage=1 | High Standards | 4 | In a time of so much negative press, it was great to actually speak to a receptionist, and within 24 hours get a call from a doctor and a face to face appointment. Put at ease and given a diagnosis and supportive measures and advice. Have been needing GP assistance a lot more in the last year and can’t fault the experience other than the time to get through on the phone | February 2023 |
F83666 | andover-medical-centre | https://www.nhs.uk/services/gp-surgery/andover-medical-centre/F83666/ratings-and-reviews?currentpage=1 | Really care about patients - Thanks Andover staff! | 5 | My experiences with Andover feels like care I feel I experienced from NHS GPs before the constant present day “NHS crisis”. Well done Andover!
I moved to the Andover practice from the Hanley Rd surgery after feeling frustrated with trying (and failing) to get help from my previous practice for various non-urgent problems including mental health support & skin problems. The NHS is in dire straits but in spite of that, this GP practice seems to actually care about patient wellbeing - sadly uncommon in these days of over-stretched NHS services!
The experience I’ve had with reception staff has been courteous & the communication has been very satisfactory. I say this because “straw that broke the camel’s back” with regards to moving from my old GP m, was a persistent, uncomfortable & embarrassing rash of itchy bumps, blisters & swelling on my hands which I had difficulty getting a GP to look at. My old GP surgery requested pictures & sent me to the pharmacist (the response via their app even had the word “pharmacist” spelled wrong!!!). The pharmacist said they didn’t know how to treat it so advised going to the GP. I was fed up of being passed from pillar to post & not getting help or answers.
When I came for my new patient appt at Andover, the nurse who saw me said she didn’t know what the rash was either & booked an appt there & then, apologising that I needed to wait 2 weeks to be seen by a doctor. Quite a contrast to the Hanley practice! The rash had already been there about a month, 2 more weeks didn’t really make much difference.
The doctor I saw seemed genuinely interested in the rash & even went to see if another GP he knew was in that day was available for a second opinion during the appointment, because he said the other GP had good experience with dermatology. I was very impressed by this level of care!
The GP prescribed me a very large tube of medicated cream to treat the rash on my hands which, despite now being much better, I still have about half of in case of flare-ups.
Andover had also engaged in a request for a “shared care agreement” for private mental health treatment which I sought due to the long waiting list for the NHS mental health care. While my previous GP never got back to my private Doctor’s request for a “shared care agreement”, Andover responded in a timely manner. | March 2023 |
F83666 | andover-medical-centre | https://www.nhs.uk/services/gp-surgery/andover-medical-centre/F83666/ratings-and-reviews?currentpage=1 | Andover medical centre | 4 | Saw the excellent Dr this morning.she was very thorough and a good communicator.Ordered several tests for me to see what could be causing my issues.I have no hesitation in seeing the same Dr again. | March 2023 |
F83681 | partnership-primary-care-centre | https://www.nhs.uk/services/gp-surgery/partnership-primary-care-centre/F83681/ratings-and-reviews?currentpage=1 | No appointments for a baby | 1 | Called for an appointment for my sick baby only to be told there are no appointments and I would have to wait until 6.30 for the out of hours GP (in the rudest possible way!!!).
My baby had a very high fever. When I spoke to the out of hours, they advised to add in ibuprofen which lowered the temperature. My baby suffered for an additional 7 hours when it could have been avoided should I have received a call from the practice.
Having been registered at other practices locally, I am aware that most (if not all!!) have a policy that under 5’s are seen or spoken to on the day regardless of the time they called.
I will be registering my family elsewhere to avoid any more upset!! | January 2024 |
F83681 | partnership-primary-care-centre | https://www.nhs.uk/services/gp-surgery/partnership-primary-care-centre/F83681/ratings-and-reviews?currentpage=1 | Absolutely incompetent and negligent reception | 1 | My appointments were messed up, I wasn’t called when agreed, I was sent to the wrong address for needed diagnostics. Absolutely dismal | August 2023 |
F83681 | partnership-primary-care-centre | https://www.nhs.uk/services/gp-surgery/partnership-primary-care-centre/F83681/ratings-and-reviews?currentpage=1 | Not fit for purpose | 1 | Whilst I fully respect the doctors and staff at the practice and what they do, the centre does not meet the minimum needs of its patients any more. It is impossible to get through on the phone, appointments can only be booked on the day and are initially telephone only, staff are completely overworked, and it is a joyless experience.
This surgery used to be good but it's clear it has taken on far too much and cannot cope. | July 2022 |
F83681 | partnership-primary-care-centre | https://www.nhs.uk/services/gp-surgery/partnership-primary-care-centre/F83681/ratings-and-reviews?currentpage=1 | Outrageous | 1 | I was on the phone for over 2 hours waiting to get through to a member of the reception team and then was cut off! | June 2022 |
F83681 | partnership-primary-care-centre | https://www.nhs.uk/services/gp-surgery/partnership-primary-care-centre/F83681/ratings-and-reviews?currentpage=1 | Terrible | 1 | Absolute shambles since the merger. I have spent 2hours in the phone queue from position 21 down to 1, just for the line to hang up on me stating some error, I'm pretty sure by a receptionist hanging up on me, or was there some kind of sick joke timing out the queue after 2hours? I've had to restart the queue at position 24. I wonder if I will be cut off after 2hours waiting again. Also, at about 9:30am I stayed in position 19 for 45min, were they just not bothering to answer the phone? | May 2022 |
F83681 | partnership-primary-care-centre | https://www.nhs.uk/services/gp-surgery/partnership-primary-care-centre/F83681/ratings-and-reviews?currentpage=1 | Very bad service | 1 | I’m made an appointment and asked to wait I waited Almost 2hour and nobody seen me I asked the receptionist and advised me to speak to the doctor
Just I don’t understand how can i speak to the doctor if I can’t see him | May 2022 |
F83681 | partnership-primary-care-centre | https://www.nhs.uk/services/gp-surgery/partnership-primary-care-centre/F83681/ratings-and-reviews?currentpage=1 | very understaffed | 2 | The few staff there are obviously doing their best, but it's just... comically understaffed. I tried getting through on the phone but after 2 hours waiting on hold it disconnected. So I went there in person and turns out it's just one person running the reception, managing the visitors and answering the phone in between all of that. She's doing her best but obviously they need more staff! Why is it so underfunded? It's basically impossible to get care! | May 2022 |
F83015 | st-johns-way-medical-centre | https://www.nhs.uk/services/gp-surgery/st-johns-way-medical-centre/F83015/ratings-and-reviews?currentpage=1 | Appointments? | 3 | I had a doctor‘s appointment booked for today for 9:25 am. I got to the surgery for just after 9 am in plenty of time for my appointment. I was not seen until 9:50 am and I had another appointment to go to which I had to cancel because of being kept waiting to see the GP this morning. There was a patient in before me, but was out in plenty of time for me to go earlier to my appointment, even though I would still have not been seen until after my original appointment time. When making or having appointments, they should be kept at that time. | August 2023 |
F83015 | st-johns-way-medical-centre | https://www.nhs.uk/services/gp-surgery/st-johns-way-medical-centre/F83015/ratings-and-reviews?currentpage=1 | Great appointment and practice | 5 | I called to get my first smear test and I was given appointment times available less than a week from when I called. They had lots of slots available which was excellent and I booked on in for 6 days later from my first call. I arrived at my appointment early and I was seen 10mins early. I was a bit nervous for my first appointment but the nurse was great and it did not hurt at all. The whole appointment was finished even before my allotted appointment. I had a really good experience and was generally super happy with the service. Thank you! | January 2023 |
F83015 | st-johns-way-medical-centre | https://www.nhs.uk/services/gp-surgery/st-johns-way-medical-centre/F83015/ratings-and-reviews?currentpage=1 | Great practice with friendly staff | 5 | I've been with St John's Way Medical Centre for over 8 years. The staff there are very friendly and helpful and I find their triage system works really well. Both my daughters have really been loved after well, including referrals when needed and thoughtfulness during vaccinations. | April 2022 |
F83015 | st-johns-way-medical-centre | https://www.nhs.uk/services/gp-surgery/st-johns-way-medical-centre/F83015/ratings-and-reviews?currentpage=1 | Terrible practice with unhelpful and inconsiderate staff | 1 | They make you want over a month to see a GP each and every time, offering same-day "emergency appointments" as an alternative.
Those "same-day emergency appointments" have the GP quite literally chucking you out of their room after 10 minutes on the dot, so you are unable to discuss your issue or treatment plan properly (happened to me - I was stopped midway through my sentence and asked to leave as "we had run out of time").
Then, when you actually book an appointment, they cancel your appointment a few days before its supposed to take place - without even notifying you, or giving you a proper reason or trying to accommodate and offer an alternative on the same day/day before/day after etc. This happened to me, too.
I called up to double check on the time of my appointment, as I knew the date, I was just unsure of the exact time slot of it. To my surprise, I was told my appointment will actually be cancelled and not taking place - and I'll have to wait 2 more weeks, running on the new medication with no oversight, which is extremely dangerous!
Now, my appointment I was supposed to get a review of my prescription medication that I had been quite hastily prescribed on a couple of the "emergency appointments".
How safe is it to let people use new medication with no appropriate oversight, or the doctor making sure everything is OK and approving further treatment, or stopping it, considering current side effects? Doesn't seem too safe for me.
They also insist on the "1 issue per appointment" kind of policy, where you're discouraged from discussing more than 1 issue on an already very time-limited appointment. They recommend booking multiple appointments for multiple issues.
What is the point of that, however, if they cancel your multiple appointment forcing you to try and squeeze everything into the lone one you end up with! The mind boggles.
Very unhappy with the service provided and the lack of interest and carelessness of the staff at St Johns Way Medical Centre. Extremely long waiting times, appointments cancelled at last minute, and lack of consideration and sense of urgency in treating and providing care to people seeking it. | April 2022 |
F83015 | st-johns-way-medical-centre | https://www.nhs.uk/services/gp-surgery/st-johns-way-medical-centre/F83015/ratings-and-reviews?currentpage=1 | This practice is fabulous and really cares | 5 | I have recurrent Urinary Tract Infections and I have received just wonderful service from this practice. If I phone at 8am, I speak to a doctor mid-morning and have taken my first antibiotic dose before noon. Three times this has happened in the past two years. They are also careful to talk to me about prevention. In addition, the doctors listen carefully and are compassionate on the phone. Bravo. | February 2022 |
F83008 | the-goodinge-group-practice | https://www.nhs.uk/services/gp-surgery/the-goodinge-group-practice/F83008/ratings-and-reviews?currentpage=1 | Fantastic, fast, thorough, warm | 5 | This is one of the best practices in London that I’ve ever had. Great and thorough staff, fast appts and so friendly. Both me and my son go here. My son, who is now 21 months has never had to wait more than 24 hours and we’ve not only be given great and thorough care but been offered other services too. I high recommend | June 2023 |
F83008 | the-goodinge-group-practice | https://www.nhs.uk/services/gp-surgery/the-goodinge-group-practice/F83008/ratings-and-reviews?currentpage=1 | Great support - Great Practice | 5 | I have been a patient for many years. I have had a tough year this last year. I am so grateful to Goodinge practice for helping me through some difficult times. The entire staff are just wonderful. | May 2023 |
F83008 | the-goodinge-group-practice | https://www.nhs.uk/services/gp-surgery/the-goodinge-group-practice/F83008/ratings-and-reviews?currentpage=1 | Best Practice I've been to | 5 | I love this practice! A refreshing change from the nonsense I've experienced at other GPs. The doctors are all caring (myself and my partner have seen 3 so far), they do their best to properly investigate any issues you have (as opposed to saying "it's probably nothing") and treatment is prompt. There are the usual limitations on all GPs in this current underfunded state of the NHS, like strict 10 minute appointments and needing to book additional appointments if you have more than just a couple issues to talk about, but that's out of their control and they do their best to make sure you're taken care of.
10/10 would recommend. | January 2023 |
F83008 | the-goodinge-group-practice | https://www.nhs.uk/services/gp-surgery/the-goodinge-group-practice/F83008/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Recently, after being ill for nearly a month I rang the surgery to make an appointment. The receptionist assessed my situation. Within one hour I had a telephone appointment with the Doctor; then within the next hour I was seeing the Doctor in the surgery and had a referral. A week later I needed to do the same and was, after a quick return call, seen the next day. This is a very good surgery. The receptionists are kind and the Doctors are very caring, explaining exactly what they are doing. I have been with them for many years and this has always been my experience. | December 2022 |
F83008 | the-goodinge-group-practice | https://www.nhs.uk/services/gp-surgery/the-goodinge-group-practice/F83008/ratings-and-reviews?currentpage=1 | Great practice | 5 | I have received excellent care from this GP practice for many years. I am especially impressed by their achievement of continuing to provide first rate medical care and genuine personal support for every patient, in a current climate that must be very stressful for them. Their commitment to their patients creates the sense of trust that is essential to the GP relationship. I cannot praise my doctor too highly and feel fortunate to have the benefit of their knowledge, skills and care. | October 2022 |
F83008 | the-goodinge-group-practice | https://www.nhs.uk/services/gp-surgery/the-goodinge-group-practice/F83008/ratings-and-reviews?currentpage=1 | Hard to contact/ book | 1 | No future appointments booking unless your GP has allowed it meaning urgent and not urgent patients need to call at 8am for morning appts and 2pm for afternoon appts.
Wait time is VERY long (I just had 18 people in the queue ahead of me).
Once you are in the surgery is great but it's hard to get through to book or even just to speak to someone to check a result. | June 2022 |
F83008 | the-goodinge-group-practice | https://www.nhs.uk/services/gp-surgery/the-goodinge-group-practice/F83008/ratings-and-reviews?currentpage=1 | Booking | 3 | Need to bring at least online bookings back. Hard to stay on the phone for long and not get a booking. A lot of us work and can’t stay on the phone to wait for an answer. Can’t book on site as well. Bring back online or extend booking times on the phone. Makes everyone lives easier. It’s an ordeal to call and then be told that I am 15th on the waiting list??!! Unacceptable | March 2022 |
F83008 | the-goodinge-group-practice | https://www.nhs.uk/services/gp-surgery/the-goodinge-group-practice/F83008/ratings-and-reviews?currentpage=1 | Huge thanks | 5 | I had a very high blood pressure today and had been assessed by 111 the people at 111 were amazing and the generated a call to Goodinge and a GP called me shortly after, I can say within 2 hours I was holding 2 prescriptions and in 3 hours I felt so much better and the BP was dropping. I felt such relief. The pressure had been lifted.
That is very good work and I say huge thanks to everyone. | January 2022 |
F83060 | the-northern-medical-centre | https://www.nhs.uk/services/gp-surgery/the-northern-medical-centre/F83060/ratings-and-reviews?currentpage=1 | Used to be a Great Practice | 1 | Many of the key, personable, efficient staff seem to have left and many of those that remain seem obstructive, entitled and, sometimes, downright rude.
They rarely listen, talk over patients and consequently waste a great deal of time pursuing erroneous assumptions, without employing proper diagnostic skills.
In addition, given their rather obvious prejudice in favour of private medicine, some of the doctors are not suited to working in what was the world's greatest public health service. One even spent a great deal of the limited consultation time regaling my wife with her theories of why the NHS would be better in private hands.
The move away from the building where all the services were under one roof has been an unqualified disaster. Appointments are like gold dust, speaking to a doctor is seen as a privilege and receptionists see their job as more akin to private security staff at the Bank of England than public servants whose job is to aid in the relief of suffering, when people are most vulnerable.
To see what was a great GP practice brought down in such a short time is heart breaking. | April 2023 |
F83060 | the-northern-medical-centre | https://www.nhs.uk/services/gp-surgery/the-northern-medical-centre/F83060/ratings-and-reviews?currentpage=1 | Very gentle new manager | 5 | I spoke with the new practice manager, very much gentleman, listened to my problem, my son's problem and sorted out, very good. | April 2023 |
F83060 | the-northern-medical-centre | https://www.nhs.uk/services/gp-surgery/the-northern-medical-centre/F83060/ratings-and-reviews?currentpage=1 | Great practice | 5 | This is a great GP practice with professional doctors and staff. Very thorough doctor and polite receptionist. Thank you to everyone at the GP practice, great job. | April 2023 |
F83060 | the-northern-medical-centre | https://www.nhs.uk/services/gp-surgery/the-northern-medical-centre/F83060/ratings-and-reviews?currentpage=1 | Worst practise I’ve ever had to use | 1 | In the past they have had the rudest reception staff I’ve ever encountered, not the lady today though. It was impossible to get face to face appointments for the last 2 years. They are now in a temporary building split in 2 sites which is less than ideal. Always late even when given an appointment 30 mins prior. Lastly was told the painful ailment would not be able to be treated on the NHS and was told to go private. Also have been waiting for referral on an ongoing issue for 2.5 years now. My doctor is aware I’ve had 8 operations for the same issue in the last 2 years but have been dealing with it at the GP for 3.5 years and they really went missing with regards to the disease I have. The doctor also lacked the human touch of asking how it was all going etc. When I enquired as to the state of the nhs my doctor advised me the nhs is broken and they don’t know what to do other than wait for privatisation. It breaks my heart to see the disarray that the once great institution is and has been for sometime now. Better healthcare in Europe 100%. | February 2023 |
F83060 | the-northern-medical-centre | https://www.nhs.uk/services/gp-surgery/the-northern-medical-centre/F83060/ratings-and-reviews?currentpage=1 | Follow up to previous post | 1 | In the interest of balance. Post me writing the review I spoke with a lovely receptionist and the doctor called me to clarify a couple of the issues I was having. I still think the nhs needs massive help and I disagree with the decision but the above needed a mention in the interests of transparency and balance. | February 2023 |
F83060 | the-northern-medical-centre | https://www.nhs.uk/services/gp-surgery/the-northern-medical-centre/F83060/ratings-and-reviews?currentpage=1 | The best doctor surgery | 5 | Honestly the best drs I’ve ever had, they are extremely attentive, knowledgeable and responsive. They are personable and never judgemental. They are always able to get you seen or give you a telephone call the same day. I’ve never experienced such a good practise! Recommend to everyone I know for sure. | October 2022 |
F83060 | the-northern-medical-centre | https://www.nhs.uk/services/gp-surgery/the-northern-medical-centre/F83060/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | This practice always go above and beyond. The econsult system works very efficiently. Phones are answered quickly. For urgent matters they are great at offering a same day call back, especially for children. Face to face appointments are arranged promptly when needed. The clinicians are caring, knowledgable and thorough. I don’t doubt that the staff in this surgery are all working under tremendous pressure and it is much appreciated. | May 2022 |
F83060 | the-northern-medical-centre | https://www.nhs.uk/services/gp-surgery/the-northern-medical-centre/F83060/ratings-and-reviews?currentpage=1 | Awful | 1 | The receptionists are rude, angry and quick to argue if you just raise a simple question, they seem bored and simply do not listen often misunderstanding requests. They will talk through you and not give you an opportunity to speak. The Dr some are ok but most are bad often dismissing you without proper assessment. Perscription's are a nightmare I'm on a repeat and they often do not send things over to the pharmacy for no apparent reason | January 2022 |
F83664 | the-village-practice | https://www.nhs.uk/services/gp-surgery/the-village-practice/F83664/ratings-and-reviews?currentpage=1 | Bad service | 1 | I have repeated difficulty with tracking down prescriptions and information from staff at The Village Practice. This time around I was texted to say my prescription would be sent to the pharmacy within 48 hours. After two weeks of checking, I called the practice who told me it was never sent as there had been an electronic fault and instead it was printed and left at reception for me. A message that was never passed on to me. When I went in to pick it up they said it hadn't been printed but it would be sent to my pharmacy urgently that afternoon. It was never sent. I called again in the morning and they said the same thing but it still wasn't sent. It is exhausting to have to keep chasing to receive medication I need and this isn't the first time I've experienced such difficulties. I will be moving to another practice and I advise others to do the same. | March 2023 |
F83664 | the-village-practice | https://www.nhs.uk/services/gp-surgery/the-village-practice/F83664/ratings-and-reviews?currentpage=1 | Good doctors, unhelpful reception staff | 0 | I have had good experiences with the doctors here, however the reception staff have repeatedly been unhelpful to me when I required their support.
I understand that resources can be scarce, and that the job can be stressful but I feel that they take it out on vulnerable patients and that this is wholly unacceptable. | September 2022 |
F83664 | the-village-practice | https://www.nhs.uk/services/gp-surgery/the-village-practice/F83664/ratings-and-reviews?currentpage=1 | Extremely Helpful | 5 | The practice manager has been (and continues to be) extremely helpful in navigating the requirements for my 14 year old son to have digital access to his covid vaccine records. With minimal information given to her by gov.uk to deliver on the digital pass for 12-15 year olds, she has gone out of her way to find out what is needed and put time and effort into helping. | January 2022 |
F83004 | archway-medical-centre | https://www.nhs.uk/services/gp-surgery/archway-medical-centre/F83004/ratings-and-reviews?currentpage=1 | Impossible to get an appointment | 1 | This might be a really good GP practice, but it does not matter since the booking system is less than tedious. It’s just not working.
I called exactly at 8am, I was 8th in the queue. At exactly 9am I was still 8th. This is when it hanged up with a message “we are unable to take your call”. I called again, it’s already been 46 minutes. I’m 3rd in a queue.
I’m hoping than after spending almost two hours of a working day waiting on a phone I will be able to repeat a prescription.
This system is dreadful. | June 2023 |
F83004 | archway-medical-centre | https://www.nhs.uk/services/gp-surgery/archway-medical-centre/F83004/ratings-and-reviews?currentpage=1 | Inefficient: reception advised using Virtually | 1 | When I first dialled in to confirm my registration and ask appointment availability, the receptionist kept dithering. She strongly suggested I book a virtual appointment, and that it'll be sooner. I didn't know but this meant *changing* my GP to the Virtually service, and my medical needs ended up not being met. Disappointing. | June 2023 |
F83004 | archway-medical-centre | https://www.nhs.uk/services/gp-surgery/archway-medical-centre/F83004/ratings-and-reviews?currentpage=1 | Great practice | 5 | Fantastic, I explained my symptoms they looked at my past medical history and advise what’s best steps to take. I recommend to anyone because unlike my previous Gp I felt like I was the doctor they weren’t sure what to give to me and ask me what I thought my symptoms were and that they don’t know either instead to do further research like give me bloods or refer me they just quick to give antibiotics but this Gp are amazing they know their stuff. Thank you best Gp practise I ever used ;) | June 2023 |
F83004 | archway-medical-centre | https://www.nhs.uk/services/gp-surgery/archway-medical-centre/F83004/ratings-and-reviews?currentpage=1 | Hip and knee pain review | 5 | I am having a problem with my hip theirs a pain on it ,so today I got a call from the GP and discussed the issue. What I liked the most was that I got to understand the GP . She told me what to do and how to deal with the situation . Now got some meds and feeling much better. | June 2023 |
F83004 | archway-medical-centre | https://www.nhs.uk/services/gp-surgery/archway-medical-centre/F83004/ratings-and-reviews?currentpage=1 | Service with care | 5 | I had a positive experience using this service, in fact my appointment was brought forward to the date that l booked the consultation.
The appointment was schedule via video. Unfortunately l had technical difficulties and despite this fact the Pharmacist did not abort the consultation and was patient. The Pharmacist was attentive , polite and above all very informative. Thank you | May 2023 |
F83004 | archway-medical-centre | https://www.nhs.uk/services/gp-surgery/archway-medical-centre/F83004/ratings-and-reviews?currentpage=1 | Good practice | 4 | The practitioner I spoke to was really kind, reassuring and helpful. The appointment was easy to book, and I managed to see a practitioner the next day . | May 2023 |
F83004 | archway-medical-centre | https://www.nhs.uk/services/gp-surgery/archway-medical-centre/F83004/ratings-and-reviews?currentpage=1 | Disappointed on the first appointment tentative | 1 | I have recently registered in this clinic. I really need a specific consultation to obtain a specific medication prescription. However, the doctor who could assist me is on vacation and the attendant did not bother to at least refer me to another doctor to issue this medication. conclusion: I'm sick, without any date to have a appointment and without my medicine that I would need to take today. | April 2023 |
F83004 | archway-medical-centre | https://www.nhs.uk/services/gp-surgery/archway-medical-centre/F83004/ratings-and-reviews?currentpage=1 | Awful Practice | 1 | After so much calling I finally get one appointment slot (it's usually impossible, i've been with them over a year and seen a doctor once) the receptionist can't hear my symptoms over the phone so I spell them out to which she says "oh it doesn't matter I'll work it out", so for all i know my symptoms were listed down as something different.
I make my way to the surgery, I'm on time, I get checked in and i wait for my appointment and I am then told my appointments been cancelled due to a GP emergency so I can't be seen, I then have to rebook for later in the week and I'm told "sorry you couldn't be seen today, the GP thought your issues weren't pressing enough". So there was no emergency, no issues with me being seen other than my problem just not being important for them? So you struggle to get an appointment in the first place, when you're there waiting for it it's decided I'm not a priority and shouldn't be seen. Ridiculous | January 2023 |
F83004 | archway-medical-centre | https://www.nhs.uk/services/gp-surgery/archway-medical-centre/F83004/ratings-and-reviews?currentpage=1 | Best experience at this GP | 5 | I use virtually app and all my treatments and health checkups happen through GP at Archway. In my tenure right from COVID days I find them very responsive and most importantly is the staff, my nurse and the doctors at this place.
They are very accommodating and helpful especially when I was diagnosed diabetic. They provided valuable information about programs that helped me with diabetes remission and become medication free. I will be forever thankful to this GP.
The operation staff are very friendly and welcoming, prompt even on phone or when we visit personally. | January 2023 |
F83004 | archway-medical-centre | https://www.nhs.uk/services/gp-surgery/archway-medical-centre/F83004/ratings-and-reviews?currentpage=1 | Great consultation and time management | 5 | Very nice and helpful GP! She has answered all my questions, helped with some doubts. Very positive and structured consultation. I received all my documents and comments/references straight after which was very handy. Also I'm really happy with the NHS virtually app - enjoy it so much and will recommend my friends:) really helping me with my time management! | December 2022 |
Y01066 | hanley-primary-care-centre | https://www.nhs.uk/services/gp-surgery/hanley-primary-care-centre/Y01066/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I am a Father of medical condition children and also my wife had severe chronic illness and Hanley primary care help me, when l mostly needed, to have part-time at my work, for medical reasons of my family, and the reception was great, helped me today, when l need to write a letter of my medical condition, l have received helpful people.
Thanks a lot, you did very well for me, you deserve more than thanks | November 2023 |
Y01066 | hanley-primary-care-centre | https://www.nhs.uk/services/gp-surgery/hanley-primary-care-centre/Y01066/ratings-and-reviews?currentpage=1 | One of the worst reception teams | 1 | It was not uncommon for me to call the practice to request appointments with the nurse and experience unpleasant interactions with staff members who are rude, short, and lack professionalism or care as though they are picking the phone up just to stop it from ringing.
This recent experience is another example:
Back in July 2023, I emailed Primary Care Centre about my permanent move out of the England and requested online access to my medical records for my future GP to refer to. I was subsequently sent details to Patient Access account. 3 months later, after attempting to log in again but this time
from my new location (outside of England) I was unable to access my old British tel number to verify account login via text.
I contacted technical support but I have yet to hear back from them (2 weeks have passed at this point) so I contacted Primary Care Centre to assist with access another way or verify via email.
In reply to my query via email, it was met with the same tone as most of my telephone calls to the practice - short, abrupt, no care, did the absolute minimum they possible could. Ignoring the grammatical errors scattered throughout their responses, in one of their replies the receptionist didn't even bother to complete the sentence before hitting "send".
It's absolutely infuriating and amazing that they were somehow hired! | November 2023 |
Y01066 | hanley-primary-care-centre | https://www.nhs.uk/services/gp-surgery/hanley-primary-care-centre/Y01066/ratings-and-reviews?currentpage=1 | Worst practice | 1 | Can’t get appointments when your repeat prescription runs out for medication you have to take every day they say you have to book a appointment but don’t have any appointments so your left for days without medication you are supposed to take every day you can never talk to anyone other than a receptionist who needs to know your whole medical history before telling you they have no appointments Terrible service | July 2023 |
Y01066 | hanley-primary-care-centre | https://www.nhs.uk/services/gp-surgery/hanley-primary-care-centre/Y01066/ratings-and-reviews?currentpage=1 | Impossible to contact | 1 | This practice tries to have an easier access via Apps, however any time I use the apps the appointments are fully booked. It's the same when trying to call, either you get hung up after waiting in the queue for 30-45minutes, when it comes to your turn, or the appointments are fully booked and you are either re-directed to 111, urgent care practice to call tomorrow. Continues care and follow-up is poor and communication has to be demanded by the patient. As somebody who works for the NHS myself, I am deeply disappointed in this service. | July 2023 |