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F83005 | gower-street-practice | https://www.nhs.uk/services/gp-surgery/gower-street-practice/F83005/ratings-and-reviews?currentpage=1 | Amazing help | 5 | I couldn't wish for better admin staff. Ranging from registration to correcting my vaccination details, I felt that my issues were dealt with promptly, professionally and I was updated on every step necessary. If only medical administrators that the Gower Street Practice has were also present at the higher levels of NHS. | February 2022 |
F83005 | gower-street-practice | https://www.nhs.uk/services/gp-surgery/gower-street-practice/F83005/ratings-and-reviews?currentpage=1 | Awful practice - very difficult to get to see a GP | 1 | This GP practice is providing a 1/10 level of service.
GPs hardly ever see patients in person.
They are usually terse and abrasive.
GPs don't see you in person even when they need to physically see something and ask you to send in photos.
When you jump through all the hoops to send in photos to them, you never hear from them again!
Then, after several days, you call receptionist to follow-up. After hanging on for 20 minutes you are told the GP has gone on 'annual leave' again.
Round and round you go in circles forever.
I don't consider I have a GP anymore because there are so many obstacles put in your path to get anything done by this GP practice.
Gower Street Practice has gone dramatically downhill. | February 2022 |
F83019 | abbey-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-medical-centre/F83019/ratings-and-reviews?currentpage=1 | Great service from Avni | 5 | I sent a prescription request through 2 weeks ago which was lost within the system. Today I got hold of Avni when trying to find out what happened to my prescription. Avni handled the call so efficiently I was actually shocked. She called me back to keep me updated and got everything sorted out within one day. To get this kind of efficient service now days is very rare and I appreciate it. She took a situation that was irritating to begin with, and sorted it out within a few hours. Thank you | June 2023 |
F83019 | abbey-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-medical-centre/F83019/ratings-and-reviews?currentpage=1 | No contact is possible | 1 | Impossible to see a GP, ever. Tried to get an appointment by going personally to the surgery. Treated as though I was begging for something. Didn't get an appointment. Was told to phone between 0800-0900 and I know all too well that means being put in a queue, then triaged out of the system and not being given an appointment. I have no confidence that this practice is even available to me. When you can't see a GP, then nothing else works. | June 2023 |
F83019 | abbey-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-medical-centre/F83019/ratings-and-reviews?currentpage=1 | Endless patience and understanding | 5 | I had an unidentified virus from the beginning of May this year to mid-June. I was treated with immense patience as it required repeated tests and investigations. The understanding I received from the doctor - who I regret being unable to name - was remarkable by any standards, backed by the care of the staff as a whole.
Thank you | May 2023 |
F83019 | abbey-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-medical-centre/F83019/ratings-and-reviews?currentpage=1 | Impossible to make contact online | 3 | On Wednesday, 1 February 2023 I tried logging on to the practice website to make an appointment. I discovered that in order to do this I had to go through a very complicated process to prove my identity. I did this with my passport and entering all the correct information, which included a requirement to record a video of myself; but then I received an email that said my photo ID had not been accepted so I gave up. | February 2023 |
F83019 | abbey-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-medical-centre/F83019/ratings-and-reviews?currentpage=1 | Wonderful attention to vulnerable patients | 5 | With my mental health vulnerability, I am treated with great respect by my GPs, whom I have known for almost three decades.
The administrators also go above and beyond in assisting me with my queries. I wish to express my thanks to all, and tell everyone theirs is a job very well done! | January 2023 |
F83019 | abbey-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-medical-centre/F83019/ratings-and-reviews?currentpage=1 | Great practice | 5 | I had experienced this practice these why I need
Registration this because I like service so kindly I requested to except my registration I helped | October 2022 |
F83019 | abbey-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-medical-centre/F83019/ratings-and-reviews?currentpage=1 | Professional, compassionate and efficient Practice | 5 | This is a very professional, compassionate and efficient practice. Front line staff are warm, friendly and supportive. When I call they are always proactive and solution-orientated. Whilst much of the interaction can be done online, if necessary I can always reach the practice by telephone and I can always get an appointment. Reports and requests are always processed swiftly. Similarly, the various GPs I have met are compassionate, supportive and reliable. People treat you with dignity and respect. Having a good Medical Practice is important and it’s so reassuring to know that I am registered with a practice that i can have confidence in and trust. | April 2022 |
F83019 | abbey-medical-centre | https://www.nhs.uk/services/gp-surgery/abbey-medical-centre/F83019/ratings-and-reviews?currentpage=1 | Well run practice with caring staff | 5 | I have recently moved into Camden, registered with Abbey Medical Centre since last summer.
During the last 6 months my experience has been very good, they are efficient and helpful. Their patient care standard is far better than my previous GP.
I would like to thank their doctors, nurses and receptionists for giving such high quality service. | January 2022 |
F83055 | west-hampstead-medical-centre | https://www.nhs.uk/services/gp-surgery/west-hampstead-medical-centre/F83055/ratings-and-reviews?currentpage=1 | Outstanding medical centre | 5 | After a series of unsatisfactory dealings with another local medical practice I joined West Hampstead Medical Centre as a patient 2 years ago. At a time when many practices are struggling, I have been very happy with this clinic's support of its patients. Specifically:
1. Office administration is helpful and efficient, and even at peak times reception answers the telephone speedily;
2. One can nearly always obtain a face-to-face appointment on the same day with the clinician of one’s choice;
3. There is continuity of care with the same doctor;
4. The Practice seems to have effective links with hospital consultants and concerns are rapidly answered by text message;
5. This medical centre uses technology to streamline its services rather than seeking to hide behind it.
This is a glowing review because I am a very satisfied patient. So much so that my family have also joined the Practice. | October 2023 |
F83055 | west-hampstead-medical-centre | https://www.nhs.uk/services/gp-surgery/west-hampstead-medical-centre/F83055/ratings-and-reviews?currentpage=1 | West Hampstead Medical Centre | 5 | I have moved around a lot and other GP practices don't compare. My experience is always positive, the doctors listen and care about providing good quality care and the admin staff are amazing, always kind, helpful, organised and there is a sense of good leadership within the practice. Never have to wait or beg for a Drs appointment when unwell. | June 2023 |
F83055 | west-hampstead-medical-centre | https://www.nhs.uk/services/gp-surgery/west-hampstead-medical-centre/F83055/ratings-and-reviews?currentpage=1 | Used to be a great practice | 2 | The practice service has deteriorated over the last year. Getting an appointment is quite difficult - impossible - if you're working - good luck. Repeat prescription service is a mess - ran out of prescriptions thrice because the pharmacy and the surgery could not communicate! | April 2023 |
F83055 | west-hampstead-medical-centre | https://www.nhs.uk/services/gp-surgery/west-hampstead-medical-centre/F83055/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I have only praise for the practice at 9 Solent Road and its doctors, nurses and other staff. They are polite, efficient and caring, and I have been able to see a doctor or speak to someone straight away. | March 2023 |
F83055 | west-hampstead-medical-centre | https://www.nhs.uk/services/gp-surgery/west-hampstead-medical-centre/F83055/ratings-and-reviews?currentpage=1 | Excellent Medical Centre | 5 | Another pleasant experience on 1st Dec 22 when I visited the surgery.Doctor was brilliant and as always I was very satisfied with my check ups and advise from the doctor.
Administration and reception staff are very courteous and accommodating. Indeed this is a great practice. | December 2022 |
F83055 | west-hampstead-medical-centre | https://www.nhs.uk/services/gp-surgery/west-hampstead-medical-centre/F83055/ratings-and-reviews?currentpage=1 | Great Service | 5 | Have never had any problems with this practice, have always had a great efficient service. The practice team are always lovely including the reception team. | December 2022 |
F83055 | west-hampstead-medical-centre | https://www.nhs.uk/services/gp-surgery/west-hampstead-medical-centre/F83055/ratings-and-reviews?currentpage=1 | Empathic staff, clean & responsive practice | 5 | Quick to respond to any needs or to refer me to specialised practicians. Nice & empathic staff - really feeling reassured after each visit. | November 2022 |
F83055 | west-hampstead-medical-centre | https://www.nhs.uk/services/gp-surgery/west-hampstead-medical-centre/F83055/ratings-and-reviews?currentpage=1 | Kind and professional care | 5 | When I experienced a period of severe abdominal pain, I phoned the practice and was offered an appointment the same day. The doctor I saw was very patient, gave me a thorough examination, performed a test in the surgery, ordered other hospital tests, and requested an abdominal ultrasound.
After all the hospital procedures were done, the doctor had the admin staff contact me to make an appointment to review the results. Although the original pain had largely abated, and the tests had not shown up any major problems, I was still experiencing some symptoms. So the doctor ordered some further tests, one of which revealed a possible cause for concern. As a result I have been referred to gastroenterology.
My medical problem is as yet unresolved. But for the kindness, thoroughness and professionalism with which I have been treated, I give the doctor 11 out of 10. | November 2022 |
F83055 | west-hampstead-medical-centre | https://www.nhs.uk/services/gp-surgery/west-hampstead-medical-centre/F83055/ratings-and-reviews?currentpage=1 | Great practice | 5 | The staff at WHMC is always very friendly, very helpful and usually easy to reach. Our son (8 months now) has been ill quite a bit and it was possible to come to the practice the same day. | November 2022 |
F85029 | abernethy-house-surgery | https://www.nhs.uk/services/gp-surgery/abernethy-house-surgery/F85029/ratings-and-reviews?currentpage=1 | Poor experience | 1 | Tried to do econsult form unsuccessful. Called surgery & was told to complete econsult form! I explained that I couldn’t & she replied that because it’s full up??!! Then why ask me to complete it. Then she tried to fob me off with dealing with a pharmacist when all I want is to speak to my doctor. Surgery has really gone downhill. | September 2023 |
F85029 | abernethy-house-surgery | https://www.nhs.uk/services/gp-surgery/abernethy-house-surgery/F85029/ratings-and-reviews?currentpage=1 | Can’t get ever get an appointment | 1 | On the rare occasion I need to see a doctor I am never able to get an appointment and end up being offered one two weeks later over the telephone. Unable to complete E consult forms as they are all booked by 9am sometimes earlier. Although whenever I’ve been in the surgery it is dead . Just useless | May 2023 |
F85029 | abernethy-house-surgery | https://www.nhs.uk/services/gp-surgery/abernethy-house-surgery/F85029/ratings-and-reviews?currentpage=1 | Can't even do an econsult now | 2 | Needed a GP appointment. Blocked on website at 10.30 am today to even fill in an econsult. Reception and website say you have to wait until 06.30 tomorrow. Things go from very bad to even worse these days. When you are feeling unwell you dont need all this just to try to get an appointment. | January 2023 |
F85029 | abernethy-house-surgery | https://www.nhs.uk/services/gp-surgery/abernethy-house-surgery/F85029/ratings-and-reviews?currentpage=1 | Can't get appointment | 1 | Econsult was unavailable, told I had to do it at 6.30am before they close it down. Receptionist extremely unhelpful and rude. Finally submitted an econsult a week ago but no response (they say they respond in 24-48 hrs). 111 and urgent care say to see GP, GP says to call 111. Absolutely ridiculous. What are we paying taxes for if we are getting no health care?! | January 2023 |
F85029 | abernethy-house-surgery | https://www.nhs.uk/services/gp-surgery/abernethy-house-surgery/F85029/ratings-and-reviews?currentpage=1 | Abernethy House Surgery is good. | 4 | Abernethy House is a good and reliable GP surgery. Most of the staff are brilliant and reliable GP surgery. They provide excellent care. I recommend this surgery. | October 2022 |
F85029 | abernethy-house-surgery | https://www.nhs.uk/services/gp-surgery/abernethy-house-surgery/F85029/ratings-and-reviews?currentpage=1 | Superb Practice | 5 | Can not speak highly enough of all services at this practice. GP/Nurse/Reception all so helpful. Was seen by practice nurse on the same day as contacting the surgery. Excellent. So fortunate to be registered here. Thank you all. | August 2022 |
F85678 | town-surgery | https://www.nhs.uk/services/gp-surgery/town-surgery/F85678/ratings-and-reviews?currentpage=1 | Good practice | 4 | GP was patient to explain and conduct further follow up to figure out my health issue. The receptionist could remember my concern at the phone call in am and quickly responded to my need when I visited the clinic in pm. | November 2023 |
F85678 | town-surgery | https://www.nhs.uk/services/gp-surgery/town-surgery/F85678/ratings-and-reviews?currentpage=1 | Wonderful service. | 5 | I was seeing promptly by the Dr. and received a kind and companionate consultation. Excellent service.
I am very fortunate to have this surgery as my local GP. | November 2023 |
F85678 | town-surgery | https://www.nhs.uk/services/gp-surgery/town-surgery/F85678/ratings-and-reviews?currentpage=1 | Very good practice | 5 | I was very happy with the care and attention I received. A very good practice. I felt all hope was lost in regards to my mental health and this practice worked tirelessly to see that my needs and requirements were met and also keep a close eye on me moving forward. | November 2023 |
F85678 | town-surgery | https://www.nhs.uk/services/gp-surgery/town-surgery/F85678/ratings-and-reviews?currentpage=1 | Extremely satisfied | 5 | They are Always very efficient and helpful. They have a great service. It’s never a struggle booking appointments. My concerns are always looked into thoroughly. | November 2023 |
F85678 | town-surgery | https://www.nhs.uk/services/gp-surgery/town-surgery/F85678/ratings-and-reviews?currentpage=1 | Great care | 5 | I came to the surgery with a chest infection, the doctor went through my symptoms, checked my chest and examined what was happening to me. Everything was explained very well, so I could understand. | November 2023 |
F85678 | town-surgery | https://www.nhs.uk/services/gp-surgery/town-surgery/F85678/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Always excellent and helpful service. Doctors and nurses listen and provide excellent support. The office staff are all very friendly and helpful. | October 2023 |
F85678 | town-surgery | https://www.nhs.uk/services/gp-surgery/town-surgery/F85678/ratings-and-reviews?currentpage=1 | Very responsive and provide a good service | 5 | Clinicians and support staff are always very helpful and accommodating and very engaging. It feels like a very family friendly practice but modern and use technology that actually works for individuals. You feel like a person rather than just being a patient or NHS number. | October 2023 |
F85678 | town-surgery | https://www.nhs.uk/services/gp-surgery/town-surgery/F85678/ratings-and-reviews?currentpage=1 | Genuinely care | 5 | With how busy everyone who works in healthcare is I'm always so blown away by the sincerity and compassion shown by Drs at this surgery. Every interaction I have had, I have felt listened to, and taken seriously and in response treatment has always been thorough, professional but also really compassionate and caring; one of the Drs in particular always seems to remember my previous ailments, makes an effort to ask me and gives space for me to answer. Thank you. | August 2023 |
F85678 | town-surgery | https://www.nhs.uk/services/gp-surgery/town-surgery/F85678/ratings-and-reviews?currentpage=1 | Efficient service | 5 | I saw a Physicians associate today, plus the Practice Nurse for bloods and she even squeezed me in for an overdue smear. Though booking was slightly bumpy (previous booked app missed by GP), i was very happy with the service today. The clinical team are no nonsense, friendly and very supportive. Great surgery in a busy part of Enfield Town. | May 2022 |
F85033 | winchmore-hill-practice | https://www.nhs.uk/services/gp-surgery/winchmore-hill-practice/F85033/ratings-and-reviews?currentpage=1 | Efficient practice | 5 | I phoned this afternoon and got an appointment with a GP at 5pm this evening. I was seen early by a lovely doctor who was really helpful and offered me my flu jab at the same time. It was a really nice experience. | September 2023 |
F85033 | winchmore-hill-practice | https://www.nhs.uk/services/gp-surgery/winchmore-hill-practice/F85033/ratings-and-reviews?currentpage=1 | Simply amazing | 5 | I cannot praise enough this surgery and the doctor.everyone from the reception to the senior dicroois is so empathetic and understanding.NHS is so lucky to have this surgery | June 2023 |
F85033 | winchmore-hill-practice | https://www.nhs.uk/services/gp-surgery/winchmore-hill-practice/F85033/ratings-and-reviews?currentpage=1 | Lovely nursing staff | 5 | The nurse made me feel very comfortable and answered all my questions with warmth and understanding. She put me at ease before the procedure and was careful and patient throughout. I would not hesitate to recommend the nurses at this practice. | May 2023 |
F85033 | winchmore-hill-practice | https://www.nhs.uk/services/gp-surgery/winchmore-hill-practice/F85033/ratings-and-reviews?currentpage=1 | Greatly improving practice | 4 | Much improved telephone and appointment booking system.Getting follow up appointment with the same doctor. | February 2023 |
F85033 | winchmore-hill-practice | https://www.nhs.uk/services/gp-surgery/winchmore-hill-practice/F85033/ratings-and-reviews?currentpage=1 | Very good treatment | 4 | The health practitioner listened, was friendly and reassuring. I felt I was listened to and came away with ways of addressing my ailment. | January 2023 |
F85033 | winchmore-hill-practice | https://www.nhs.uk/services/gp-surgery/winchmore-hill-practice/F85033/ratings-and-reviews?currentpage=1 | Great nurse practice | 5 | I was dealt with sensitivity and care. The smear test was swift and painless. Nice to have a chat too. A very pleasant and positive experience. Thank you | November 2022 |
F85033 | winchmore-hill-practice | https://www.nhs.uk/services/gp-surgery/winchmore-hill-practice/F85033/ratings-and-reviews?currentpage=1 | Service | 3 | I phoned from between 8am , last call14: 20 , listened to the recorded message and then got cut off . Why , just not good enough . | October 2022 |
F85033 | winchmore-hill-practice | https://www.nhs.uk/services/gp-surgery/winchmore-hill-practice/F85033/ratings-and-reviews?currentpage=1 | Great staff | 5 | I spoke to a member of the practice today regarding an enquiry re cancellation of my appointment with a Consultant. The staff member was very very helpful and professional. | October 2022 |
F85033 | winchmore-hill-practice | https://www.nhs.uk/services/gp-surgery/winchmore-hill-practice/F85033/ratings-and-reviews?currentpage=1 | Fantastic nurse! | 5 | Such a lovely nurse making the experience of booster injections so easy for the little ones!! Thank you for being so fun and kind ! | September 2022 |
F82621 | dewey-practice-(dr-christopher) | https://www.nhs.uk/services/gp-surgery/dewey-practice-(dr-christopher)/F82621/ratings-and-reviews?currentpage=1 | Was a great practice | 1 | This practice has no Doctor since he went on sabbatical two years ago and now is not coming back. His patients have been sent to other clinics well out of the local area including me who is 75 years of age. I had been with the surgery for about forty years. So unfair. | June 2023 |
F82621 | dewey-practice-(dr-christopher) | https://www.nhs.uk/services/gp-surgery/dewey-practice-(dr-christopher)/F82621/ratings-and-reviews?currentpage=1 | Rudeness overload!!! | 1 | Went for a face to face appointment this morning after at least two years of not consulting/seeing GP. I came for the assessment of my thyroid, discussing nicely with the doctor the situation, my medications and bloods. However I was extremely shocked and very upset the way he talked to me, he was rude and I feel humiliated especially when he said that I need to find another GP. He challenged me, I did not expect that at all. Instead of giving me health advise, he is not helping at all and gave me feeling of depression on that moment. I was registered with this GP for 13 years, though is wasn't perfect at all but I can say that previous doctor was good, he tries to listen and give you medical advise and interventions appropriately and well-mannered. But doctor today which I've only met for the first time humiliated, upset me terribly, and I feel depressed the way he treated me. I kept my composure and thanked him despite I've been shown an acceptable manner and did not ask for any interventions to investigate my thyroid since that I can feel a bump when touching it.
I left the Surgery, however, I came back because I really feel heavy inside and upset, thinking that I do not deserved the way he treated me as a patient.
I managed to change and registered to a new GP straight away this morning through the help of a another staff.
I am in NHS for 20 years and still part of it and been rendering care to patients professionally with tender loving care (TLC). | May 2023 |
F82621 | dewey-practice-(dr-christopher) | https://www.nhs.uk/services/gp-surgery/dewey-practice-(dr-christopher)/F82621/ratings-and-reviews?currentpage=1 | Impossible to appointment and prescriptions errors | 1 | Called on 30 Jan for urgent appointment for my mother who suffers with asthma and bronchitis, first appointment 13 Feb! Mum has been coughing all night and out of breath. Was told to call Hub or go to walk in centre. This surgery is passing and increasing pressure and workloads to other areas of the NHS. Also they have made multiple mistakes with my mum's prescription over the past couple of years. The whole surgery needs investigating. | January 2023 |
F82621 | dewey-practice-(dr-christopher) | https://www.nhs.uk/services/gp-surgery/dewey-practice-(dr-christopher)/F82621/ratings-and-reviews?currentpage=1 | Disgusting practice | 1 | They lie can’t get appointment for weeks have to chase up perscription weeks rude very few decent doctors been with this surgery since 2001 was the best surgery you could go to now it’s the worse thinking of changing not that I want to but can’t take the rudeness lies saying perscription done and there not it’s peoples lives there playing with since my doctor left it’s changed drastically wish there bring him back | December 2022 |
F82621 | dewey-practice-(dr-christopher) | https://www.nhs.uk/services/gp-surgery/dewey-practice-(dr-christopher)/F82621/ratings-and-reviews?currentpage=1 | Rubbish | 1 | Awful surgery receptionist are useless doctor gave my son a cream which is no longer made !!! Trying to get through is a task within itself used to be really good when it was in Dewey road merging with another practice is the worse thing they could have done !!! | June 2022 |
F82621 | dewey-practice-(dr-christopher) | https://www.nhs.uk/services/gp-surgery/dewey-practice-(dr-christopher)/F82621/ratings-and-reviews?currentpage=1 | Worst practice | 1 | I have been with this surgery for over a year and I have never been able to get an appointment.
I need an urgent referral for my 6 year old daughter who has suspected sleep apnea and struggles to breathe at night. For over a year I’ve been trying to get an appointment with the gp for my daughter. I call at 8am every morning but when it gets to my turn they say appointments are full.
I can’t even get a telephone consultation.
I have contact 111 and out of hours service but they all say that this is a matter for my GP because he needs to refer my daughter to a specialist.
I am very frustrated as this practice does not care about even children!
I have decided now to look for a new practice. | June 2022 |
F82679 | dr-dp-shah's-practice | https://www.nhs.uk/services/gp-surgery/dr-dp-shah's-practice/F82679/ratings-and-reviews?currentpage=1 | What's going on with our doctors | 1 | First time going doctors in over 4 years
Wow what a waste of time,
I'm in alot of pain with my shoulder and the doctor didn't even look at it just told me I should go private or go sit up a and e.
Told him I don't have the money to go private been paying my taxes for over 25 years and I'm here to see a doctor,
In the end he book me in for physio in 3 weeks time let's see how that goes
Don't even feel like a human, feel like something on bottom of his shoe
2023 what has the world come to.... | March 2023 |
F82679 | dr-dp-shah's-practice | https://www.nhs.uk/services/gp-surgery/dr-dp-shah's-practice/F82679/ratings-and-reviews?currentpage=1 | Blood pressure readings | 2 | I received a text from Parkview m Medical centre, asking me to take my blood pressure at home and told to do it 3 x times and text the lowest reading to them.
Firstly why only the lowest?? Is this to reach the GP target requirements in order for the surgery to receive full payment from the nhs because if you put in a higher result you may have the reading will not be deemed as being under the required range for the surgery to reach their targets and therefore not get full payment from the nhs
This isn't right , what if my blood pressure comes up high??? In the text all it says is keep taking your medication! Seems they are not interested if it's high and giving further advice, therefore this puts patients at risk of strokes and heart attacks , they are also presuming that patients have a home blood pressure monitor or that they can afford to buy one !
It's a disgusting tickbox exercise, motivated by money with no care for the patients health at all.
The CCG should be looking into this and I intend to write to them.. If your Blood pressure is high they should be dealing with this and managing it, seems very dishonest to me. They have a duty of care to all their patients and I'm very concerned that the surgery are sending out these texts to patients. Surely if you have high blood pressure readings they should be recording these in your medical records for reference as to what treatment, medication doses etc should be given. This is a loop hole asking for the lowest in order to get paid. | February 2023 |
F82679 | dr-dp-shah's-practice | https://www.nhs.uk/services/gp-surgery/dr-dp-shah's-practice/F82679/ratings-and-reviews?currentpage=1 | Unprofessional GP | 1 | I was advised to carry out a non fasting blood test and I collected the form from the Surgery. It clearly stated ' non fasting' confirming what stated by the GP on the phone. I went for the blood test after lunch and the nurse told me it was a fasting lipids test and that the result could be altered if I had food. I have to repeat the test. Very unprofessional GP | January 2023 |
F82679 | dr-dp-shah's-practice | https://www.nhs.uk/services/gp-surgery/dr-dp-shah's-practice/F82679/ratings-and-reviews?currentpage=1 | Impossible to get any appointment | 1 | This is the worst GP I have ever registered. This is absolutely impossible to get any appointment for any of our family member. We are 4 in our family. In last 6 months we couldn't get any appointment. When ever we call they do not receive the phone call. My 3 years old daughter is sick for last 4 weeks and she needs to be seen by a doctor as her cough is getting worse. This is not an emergency that we can take her to hospital emergency. She needs to be examined by the GP but this GP completely ignoring the duty of care and the responsibility they must show to their patients. | January 2023 |
F82679 | dr-dp-shah's-practice | https://www.nhs.uk/services/gp-surgery/dr-dp-shah's-practice/F82679/ratings-and-reviews?currentpage=1 | Terrible appointment booking system | 2 | Trying to book an appointment in advance means a 6 week wait. Only offer on the day book over the phone. Won't allow you to go to the surgery to book in person. I made 25 calls in a 20 minute period to be told none left and go to a walk in. Absolutely disgusting treatment of patients who genuinely need to see a gp. | November 2022 |
F82679 | dr-dp-shah's-practice | https://www.nhs.uk/services/gp-surgery/dr-dp-shah's-practice/F82679/ratings-and-reviews?currentpage=1 | Impossible to get an emergency appointment | 1 | Not happy at all with the service. I’ve been trying to book an emergency appointment for 3 days in a row, apparently the only option is to call at 8am. I do call at 8am on the dot, but the lines are either engaged or it rings until I get cut-off. Now, this is a very unfair telephone system, which does not allow the caller to stay in a queue in order of call. It cuts-off after 2-3 minutes and then have to call again. For 3 days, by the time I’ve managed to get through to them, around 8:10-8:15am, all the emergency same day appointments were gone. Symptoms are not considered for priority. They may end up seeing patients who might be able to wait for a routine appointment and not providing care to those who need it most. Does one need to hope to be lucky? I’m shocked they still do not offer an online consultation service for patient to send their query, so requests for appointment can be triaged and prioritised accordingly.
The Practice should really consider revising and updating their appointment/booking system and telephone system urgently! | November 2022 |
F82679 | dr-dp-shah's-practice | https://www.nhs.uk/services/gp-surgery/dr-dp-shah's-practice/F82679/ratings-and-reviews?currentpage=1 | Poor appointment system | 1 | It is impossible to book a face to face appointment. I am experiencing serious health problems and called the Surgery many times with no availability in the medium term...and then I had to go private and pay for that. Being told they only release 12 appointment a day. Went there in person before 8 am and started calling to see if it rings to find out that it is impossible that at 8.30 they are all released and the line is always busy. Very bad service. Health service shouldn't be left on your lucky chances to get the line free....appalling | November 2022 |
F82679 | dr-dp-shah's-practice | https://www.nhs.uk/services/gp-surgery/dr-dp-shah's-practice/F82679/ratings-and-reviews?currentpage=1 | Appalling appointment booking system | 2 | Everyone has to call at 8am to fight for appointment, so you can never get through as the line is always engaged. They'll eventually pick up, after you've been on hold for half an hour, only to tell you that all the appointments are taken! At best, they may offer you an appointment a month later, by which time you most likely won't need it anymore! | September 2022 |
F82678 | dr-km-alkaisy-practice | https://www.nhs.uk/services/gp-surgery/dr-km-alkaisy-practice/F82678/ratings-and-reviews?currentpage=1 | Bad experience | 2 | I attended with my mum for her routine blood pressure check my appointment was 16:40
And I waited till 17:30 without not being attended to and I have to reschedule the appointment for another day. I was so disappointed. | January 2024 |
F82678 | dr-km-alkaisy-practice | https://www.nhs.uk/services/gp-surgery/dr-km-alkaisy-practice/F82678/ratings-and-reviews?currentpage=1 | Great practice | 5 | Needed blood test. Appt was less than a week from request. I was seen on time by an extremely nice person (don't know his name) very pleasant and painless experience | January 2024 |
F82678 | dr-km-alkaisy-practice | https://www.nhs.uk/services/gp-surgery/dr-km-alkaisy-practice/F82678/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Have always been able to get appointments when I need them and at a time to suit my commitments. Feel really listened to, especially with my menopause symptoms and HRT requests. Reception staff are really helpful and patient (no-pun intended!) and do all they can to put people at ease | January 2024 |
F82678 | dr-km-alkaisy-practice | https://www.nhs.uk/services/gp-surgery/dr-km-alkaisy-practice/F82678/ratings-and-reviews?currentpage=1 | Excellent Gp practice | 5 | I have been a patience with the practice over 15 years and it has amazing been with the practice not just myself also with my family as well | January 2024 |
F82678 | dr-km-alkaisy-practice | https://www.nhs.uk/services/gp-surgery/dr-km-alkaisy-practice/F82678/ratings-and-reviews?currentpage=1 | Poor receptionists | 1 | Twice I booked an appointment only to find out the appointment was booked for a different date and time to the one stated over the phone call. The receptionists really lack the basic skills to simply book accurate appointments. | December 2023 |
F82678 | dr-km-alkaisy-practice | https://www.nhs.uk/services/gp-surgery/dr-km-alkaisy-practice/F82678/ratings-and-reviews?currentpage=1 | Very good and friendly receptionist. | 5 | Lovely receptionist always does her best to help with any enquiry I have. Always tries to get us an appointment. I have forgotten her name. She was on reception Tuesday 19th at 4.20. She really knows customer service and how to deal with people. | December 2023 |
F82678 | dr-km-alkaisy-practice | https://www.nhs.uk/services/gp-surgery/dr-km-alkaisy-practice/F82678/ratings-and-reviews?currentpage=1 | Feeling ill | 5 | I was glad that it wasn't a chest infection and the doctor was great in making me feel like I wasn't wasting his time | December 2023 |
F82678 | dr-km-alkaisy-practice | https://www.nhs.uk/services/gp-surgery/dr-km-alkaisy-practice/F82678/ratings-and-reviews?currentpage=1 | Terrible practice | 1 | I had a phone consultation and was told I would be referred for a scan. I following up 2 weeks later to find out there was no record of the consultation and no referral made. I am now waiting to have another consultation in which I will have to request for a referral to be made again. | December 2023 |
F82678 | dr-km-alkaisy-practice | https://www.nhs.uk/services/gp-surgery/dr-km-alkaisy-practice/F82678/ratings-and-reviews?currentpage=1 | Great practice | 5 | Well organised,kind receptionists they ask your needs in medication and everything is done by them for my next or incoming appointment | December 2023 |
F82678 | dr-km-alkaisy-practice | https://www.nhs.uk/services/gp-surgery/dr-km-alkaisy-practice/F82678/ratings-and-reviews?currentpage=1 | Amazing practice | 5 | I have a patient at this practice for more than 20 years, is the best practice for me.
The doctor is very precise and very good in diagnosing.
A very attentive doctor | December 2023 |
F82003 | dr-m-fateh's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-fateh's-practice/F82003/ratings-and-reviews?currentpage=1 | Poor response from my GP surgery | 0 | I’ve been waiting for a scan on my elbow for approximately 3 months. They got the results back and said the doctor would call me to discuss. No phone call was received so I called them today and was told it would be another month for the doctor to view the results and call me back…….. Pathetic.
This is causing me distress as I can’t use my arm properly and is affecting my work and I am unable to attend the gym which in turn affects my mental health. | December 2022 |
F82003 | dr-m-fateh's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-fateh's-practice/F82003/ratings-and-reviews?currentpage=1 | worst service | 1 | It's not a first time to be dissapointed of this GP practice. I've been withing to get in touch with a doctor just to comment my blood result for 4 weeks. This is absurd and disrespectful to customers. | September 2022 |
F82003 | dr-m-fateh's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-fateh's-practice/F82003/ratings-and-reviews?currentpage=1 | Very happy with this practice | 5 | I cannot fault this practice they have been very responsive throughout covid. I was still able to see the nurse and GP. Today was just a BP check very quick service. | May 2022 |
F82003 | dr-m-fateh's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-fateh's-practice/F82003/ratings-and-reviews?currentpage=1 | Worse practice | 1 | It took me a week to get a emergancy appointment. When I finally got one I was suppose to get antibiotics and they never got issued we are 4 days in and still not been signed off! The doctors have made no effort to even let me know or the receptionist made no effort to call back! | May 2022 |
F82003 | dr-m-fateh's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-fateh's-practice/F82003/ratings-and-reviews?currentpage=1 | Good practice | 5 | I found this practice to be professional and competent.Their covid rules were good.The practice was clean and organised,face coverings were worn.The staff were on hand to help and they even supported you in life skills such as exercise,diet and meditation.They explained medication and took into consideration your age,lifestyle and ways they could improve your health.Maybe consultation could be longer and little more support about coping with 'covid.Especially as rules have been lifted.But my experience with this surgery was not one of incompetence they seemed incredibly genuine to all ages and in the reception they showed care to the elderly. | April 2022 |
F82634 | heathway-medical-centre | https://www.nhs.uk/services/gp-surgery/heathway-medical-centre/F82634/ratings-and-reviews?currentpage=1 | Quality Practice | 5 | Such wonderful people very caring treat you with respect and care you are put at ease from the moment you arrive so caring | June 2023 |
F82634 | heathway-medical-centre | https://www.nhs.uk/services/gp-surgery/heathway-medical-centre/F82634/ratings-and-reviews?currentpage=1 | Great receptionists | 5 | The receptionists at the Heathway Medical Centre have always been extremely helpful and understanding, especially when assisting me in dealing with my dad's medical issues. | June 2023 |
F82634 | heathway-medical-centre | https://www.nhs.uk/services/gp-surgery/heathway-medical-centre/F82634/ratings-and-reviews?currentpage=1 | Great practice | 5 | Brilliant staff, really fast service and experienced doctors. Easy place to park your car and suitable location of the surgery ! Recommend! | August 2022 |
F82634 | heathway-medical-centre | https://www.nhs.uk/services/gp-surgery/heathway-medical-centre/F82634/ratings-and-reviews?currentpage=1 | Great GP Practice | 5 | Really fast response with the online consultation. Also the medical staff is really knowledgeable and helpful. I also needed to be seen F2F and they booked me really fast. | August 2022 |
F82634 | heathway-medical-centre | https://www.nhs.uk/services/gp-surgery/heathway-medical-centre/F82634/ratings-and-reviews?currentpage=1 | the GP doesn't let you ask questions | 1 | Had a 2-minute conversation where I couldn't even finish talking. I had a second question I wanted to ask because I was in a lot of pain and was asked to book a separate appointment and wait a week to ask one question. | May 2022 |
F82634 | heathway-medical-centre | https://www.nhs.uk/services/gp-surgery/heathway-medical-centre/F82634/ratings-and-reviews?currentpage=1 | Worst practice | 1 | No face to face appointments. Elderly cant hear over the phone but they do not care. They refusing to give face to face appointment. Every time new doctors. Cant event find information about they qualification. Loosing the results or not event calling when they have results. Ned to chase for the treatment or referrals | March 2022 |
F82015 | hedgemans-medical-centre | https://www.nhs.uk/services/gp-surgery/hedgemans-medical-centre/F82015/ratings-and-reviews?currentpage=1 | Asthma Review | 5 | I had a great experience by a an attentive and helpful practitioner. She gave me detailed explanations and answered all my questions during the review. | September 2023 |
F82015 | hedgemans-medical-centre | https://www.nhs.uk/services/gp-surgery/hedgemans-medical-centre/F82015/ratings-and-reviews?currentpage=1 | Caring Nurse & Doctor | 5 | The Nurse and Doctor I saw managed to help with an undiagnosed condition which had been affecting me for years. They knew what to refer me to and managed to get me back on track. They care about patients and will also help. Receptionists get a bad wrap but receptionists here at Hedgemens are very kind and caring. Thank you. | August 2023 |
F82015 | hedgemans-medical-centre | https://www.nhs.uk/services/gp-surgery/hedgemans-medical-centre/F82015/ratings-and-reviews?currentpage=1 | Very professional manager | 5 | I spoke with this new manager who was extremely courteous, professional, listened to my concerns. He was very polite and helpful, full of humour. Last time, when I asked to speak with the manager, the girls at reception said she was very busy and can not speak, very rude. This time it is a man whom I am sure must be equally busy but took time to speak with me. Anyways, I like this man manager. | July 2023 |
F82015 | hedgemans-medical-centre | https://www.nhs.uk/services/gp-surgery/hedgemans-medical-centre/F82015/ratings-and-reviews?currentpage=1 | Brilliant Dr | 4 | Having seen the Dr today, i felt like I was listened to... and was given help and advice regarding medication. The Dr was extremely helpful and friendly, as a patient this goes a long way. | July 2023 |
F82015 | hedgemans-medical-centre | https://www.nhs.uk/services/gp-surgery/hedgemans-medical-centre/F82015/ratings-and-reviews?currentpage=1 | Practice nurse | 4 | Very friendly put me very much at ease, extremely professional and just a lovely person explained everything that was going to happen | July 2023 |
F82015 | hedgemans-medical-centre | https://www.nhs.uk/services/gp-surgery/hedgemans-medical-centre/F82015/ratings-and-reviews?currentpage=1 | Great practice | 5 | My experience here was very good….the nurse who attended to me was very calm and explained my procedure step by step, generally I am very satisfied | June 2023 |
F82015 | hedgemans-medical-centre | https://www.nhs.uk/services/gp-surgery/hedgemans-medical-centre/F82015/ratings-and-reviews?currentpage=1 | It’s ok! | 3 | The doctor I saw firstly told me to stop shouting at her (which I wasn’t). Then insisted that I do a fit test and have a colonoscopy which I said I would only have done under sedation but had nobody to bring me home afterwards! She then said she didn’t know any hospital that would do it under sedation! So unfortunately I left the surgery!
When I got home I emailed a request for a doctors letter to take with me to Corfu. To be honest they did respond pretty quickly. However today I went to pay for the letter and it cost me £60! All for typing a letter! | May 2023 |
F82015 | hedgemans-medical-centre | https://www.nhs.uk/services/gp-surgery/hedgemans-medical-centre/F82015/ratings-and-reviews?currentpage=1 | accommodating and helpful practice | 5 | never had a trouble getting an appointment and the helpful receptions have always offered me an alternative option to help me if I cannot see my own doctor. When I have seen my own Dr, she has always been informative regarding my diabetes and put me at ease if I am worried about it. I see the surgery has a physiotherapist there and a mental health person as well as the 3 nurses - always found them all very helpful and no have complaints. The ways things are at the moment with the NHS, I am grateful to have a decent doctors I can call. | April 2023 |
F82015 | hedgemans-medical-centre | https://www.nhs.uk/services/gp-surgery/hedgemans-medical-centre/F82015/ratings-and-reviews?currentpage=1 | Poor people skills (reception) | 1 | My 83 year mother is a patient here and had a fall near to the surgery on Friday, she managed to walk there just to get some help (her face was covered in blood as she hit her face) but they offered not even the most basic duty of care towards her! Not even a chair, water, tissue, nothing! All they said was that it isn’t a walk in and you need to go a&e. We appreciate that this is the case but as she had just fallen and in a bit of a daze you would of thought especially a doctors surgery to have an understanding attitude towards her, I’m sure she would of been looked after better had she walked into a shop! If it wasn’t for the kindness of two people walking her home I dread to think what would have happened!
If your staff can’t even offer a caring, understanding and warmth attitude towards people in general then they’re not fit to work least of all in a gp’s surgery!! | January 2023 |
F82015 | hedgemans-medical-centre | https://www.nhs.uk/services/gp-surgery/hedgemans-medical-centre/F82015/ratings-and-reviews?currentpage=1 | declined in service | 2 | I am disappointed in the service given to me. I found this surgery amazing when I was unwell. However, now I feel my health concerns are not being met and feel sad about it. I wrote an email to raise my concerns but was given the advice to leave so I am looking for another surgery. All I was requesting is a blood test appointment and instead of this being done I am being told to wait and I have been feeling not 100% for a while, and this has caused me to look elsewhere now. | May 2022 |
F82017 | st-albans-surgery | https://www.nhs.uk/services/gp-surgery/st-albans-surgery/F82017/ratings-and-reviews?currentpage=1 | Waiting for ECG | 2 | I went to the GP in July, with possible, Atrial Fibrillation and was informed that I would be referred for an urgent ECG. I still have not had the ECG and have been informed by the reception staff that the ECG request was sent as non urgent. I have contacted the surgery on several times, also my daughter has called when I am at work. To get further information or an appointment and have not been able to get either, except you have to wait. I would have thought the ECG would have been done by now, I understand that the surgery don't do the ECG but feel they could chase it up. | October 2023 |
F82017 | st-albans-surgery | https://www.nhs.uk/services/gp-surgery/st-albans-surgery/F82017/ratings-and-reviews?currentpage=1 | The worse I have ever seen | 1 | I moved to this area last year (2021) because I was pregnant I needed to move to a nearby GP. Ever since I registered with this GP I have never been able to book one single appointment with them, even after I had my baby up till this moment, no single appointment was booked for me or my baby even when we desperately needed it. They either tell you to call back or tell you the appointments are not released until the following month and even if you called the following month they find something else to tell you. What a shame! | May 2022 |
F82005 | dr-m-goyal's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-goyal's-practice/F82005/ratings-and-reviews?currentpage=1 | poor service | 1 | Today I felt like I was in the shop trying to buy a product with a ver bad customer service.
GP practice receptionist need to understand that they are also front line staff, they are the face of whatever happens behind. The service was horrible, the was no care no compassion no empathy, the words they used towards me was harsh very aggressive behaviour. The receptionist needs to understand that they are dealing with peoples life, they need to put them selfs in the patients position. instead of blocking patients from accessing the service - receiving the care that they need, this is how I felt. I am so disappointed with the practice that I actually arrived home and changed the GP.
After 5 weeks post- partum trying to get an appointment and getting different advice over the phone to finally walk in still struggling from a difficult c- section recovery receive a very aggressive reception.
It was literally sad. I cannot emphasise how disappointed I am with the service. | January 2024 |
F82005 | dr-m-goyal's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-goyal's-practice/F82005/ratings-and-reviews?currentpage=1 | Appointments | 3 | I received a text from the surgery to say I had to book an appointment for a blood pressure check etc, I went into the surgery in person but was told by the receptionist that I have to telephone the surgery at 8.00am or 2.00pm to book an appointment ?? As this appointment would be either with the Practice Nurse or Healthcare Assistant I don't understand why I couldn't arrange an appointment in person for a future date. Its a nightmare trying to get through on the telephone even with their new telephone system, last time I had to call in for something it was 45 minutes before my call was answered! Unfortunately when you are told you can't book in person by the receptionist you are left with no other choice but to hold on. I don't know what's happening at this practice , I think the CQC need to look into this. | December 2023 |
F82005 | dr-m-goyal's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-goyal's-practice/F82005/ratings-and-reviews?currentpage=1 | Out of Date Information | 1 | Why is their own practice website so out of date and full of now irrelevant information? Looks like their page has not been updated since the Covid Pandemic in 2020. It's very confusing and still shows the same rules they implemented around that time along with all GP Practices. It's just not good enough. We are told look "on our practice website" when you have a query only for it to be years out of date! Its just not good enough , we as patients have a right to expect to be able to have access to correct information. Someone needs to take responsibility for this and the Practice Manager should be checking that this is done and that any new information is available to patients. | September 2023 |
F82005 | dr-m-goyal's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-goyal's-practice/F82005/ratings-and-reviews?currentpage=1 | Poor service | 2 | My baby's vaccination got cancelled two times due to temperature variation and cancelling the appointment just half an hour before | August 2023 |
F82005 | dr-m-goyal's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-goyal's-practice/F82005/ratings-and-reviews?currentpage=1 | Great GP Surgery | 5 | Whether a review or medical issue, treated with respect, listened to. Last visit was for a review of an ongoing condition. All checks undertaken, through questioning on managing condition. Genuine interest, in what I had to say and relevant advice given. Nurse very knowledgeable, reassuring and puts you at ease. Would throughly recommend. | August 2023 |
F82005 | dr-m-goyal's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-goyal's-practice/F82005/ratings-and-reviews?currentpage=1 | Asthma Review | 5 | I have recently joined this practice and have been for my Asthma review today. I have never had such a good review as I had today. I have learnt quite a lot regarding my inhaler and the nurse was very informative and helpful. Thank you. | August 2023 |
F82005 | dr-m-goyal's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-goyal's-practice/F82005/ratings-and-reviews?currentpage=1 | Great consultation | 5 | My wife and children were at the clinic for their new medical check up. This Healthcare Assistant (cant remember her name) was exceptional and very detailed. She even introduced the NHS Healthcheck to my wife and explained what it was all about and encouraged her for blood tests.
I myself never heard of the NHs health check.
Well done HCA | July 2023 |
F82005 | dr-m-goyal's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-goyal's-practice/F82005/ratings-and-reviews?currentpage=1 | Excellent Care By Practice Nurse | 5 | I'm a Type 2 Diabetic and was recommended a new treatment to aid weight loss in December 2022. The practice Nurse carefully monitored my progress every 4 weeks for 6 months. As a result, in 6 months I've been able to lose over 3 stones in weight and have significantly reduced my blood sugars to a Pre-Diabetes range. I'm very grateful to the practice for the care and attention given during the process, and especially by the care given by the practice Nurse. | June 2023 |
F82005 | dr-m-goyal's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-goyal's-practice/F82005/ratings-and-reviews?currentpage=1 | Good Practice | 4 | I have had an asthma review and a smear test in the past month. I have felt very comfortable in my consultations. My nurse reassured me throughout all my appointments and was very kind. | May 2023 |
F82005 | dr-m-goyal's-practice | https://www.nhs.uk/services/gp-surgery/dr-m-goyal's-practice/F82005/ratings-and-reviews?currentpage=1 | No appointments ever! | 2 | I have spent the last week at 9 trying to get through to this doctors to book an appointment. I have spent 20 minutes+ waiting in line for someone to answer, twice the call was ended before I got through and had to call again and be placed in a queue once more. When I have got through I have been told there are no appointments and to call back tomorrow. I don't use the doctors often but when I do need to speak to them I don't want to have to wait a week or more for an appointment! | May 2023 |