ode
stringlengths 6
6
| surgeryname
stringlengths 4
40
| url
stringlengths 84
120
| title
stringlengths 2
65
| star_rating
int64 0
5
| comment
stringlengths 64
3.9k
| visited_date
stringclasses 27
values |
|---|---|---|---|---|---|---|
Y01066 | hanley-primary-care-centre | https://www.nhs.uk/services/gp-surgery/hanley-primary-care-centre/Y01066/ratings-and-reviews?currentpage=1 | Things need to change | 1 | I don’t often need an appointment, usually using the app to order repeat meds, (challenging enough in itself another story..). When I have actually managed to get an appointment though there is no indication of when someone will call. I’ve then missed calls as I work full time, or they don’t call at all. The attitude of the reception staff is extremely lacking. I called for an appointment recently for a medication change, simple enough. That basic info plus my date of birth should be enough to book my same day appointment, but I was asked which medication I wanted to change and why the change by a receptionist who could not then find it on the system, when I had spelled it out she still got the name wrong. She then complained to me ‘there’s lots of other people in the queue you know’. It’s not my choice to give all this detail to the receptionist, and it’s unhelpful surely when it could also be wrong information.
I have often called 111 when there are no appointments and recommend this route as unless you are able to call at 8am sharp there won’t be any appointments. If you commute at all it’s impossible to call at that time. The app can’t be used to book appointments, as in the time you’ve filled in the form there are no appointments left. | July 2023 |
Y01066 | hanley-primary-care-centre | https://www.nhs.uk/services/gp-surgery/hanley-primary-care-centre/Y01066/ratings-and-reviews?currentpage=1 | Very poor service | 1 | Reception staff either don't care or need review of customer service training.
I'm not sure what happening with booking appointments process either. A mess. | July 2023 |
Y01066 | hanley-primary-care-centre | https://www.nhs.uk/services/gp-surgery/hanley-primary-care-centre/Y01066/ratings-and-reviews?currentpage=1 | Nurses not doctors | 3 | It's not clear if you're seeing a doctor or not, sometimes you see someone who isn't a doctor but it's all done like they are a doctor and don't explain to you that they're not.
Also you can't get through on the phone, they just never answer. | May 2023 |
Y01066 | hanley-primary-care-centre | https://www.nhs.uk/services/gp-surgery/hanley-primary-care-centre/Y01066/ratings-and-reviews?currentpage=1 | Inadequate | 1 | Absolutely impossible to get an appointment, have tried for days on end and ultimately run out of medication. Seems to be standard at this surgery. The receptionists are not helpful and it is absolutely impossible to get any type of appointment from a doctor. | April 2023 |
Y01066 | hanley-primary-care-centre | https://www.nhs.uk/services/gp-surgery/hanley-primary-care-centre/Y01066/ratings-and-reviews?currentpage=1 | Gone downhill | 2 | It's unfortunate to have to leave this review. When I joined this GP five years ago, I found it refreshingly efficient, and even encouraged friends/family in the area to switch to Hanley. Perhaps it is a victim of its past success.
Sadly, despite regularly trying via the app and phone call early in the morning, I haven't been able to get an appointment for several months. I sympathise with the government cuts that have no doubt lead to this situation, but I cannot in good faith continue to recommend a GP practice where it is impossible to ever see or even speak to a health professional. | April 2023 |
Y01066 | hanley-primary-care-centre | https://www.nhs.uk/services/gp-surgery/hanley-primary-care-centre/Y01066/ratings-and-reviews?currentpage=1 | -1 star | 1 | No one is picking up my call. They asked me to call back but they wouldn’t answer my call nor call
Me back. They will cancel my ordered medication without telling me the reason. There’s even this one rude lady who told me she needed to cut my call so that she can answer the call after me because I had been with her for 7 minutes ! So she needed to answer the call after me without even asking if my concern was solve. I was on queue for that call for half an hour. | April 2023 |
F83686 | stroud-green-medical-centre | https://www.nhs.uk/services/gp-surgery/stroud-green-medical-centre/F83686/ratings-and-reviews?currentpage=1 | Great Doctors & Admin staff | 5 | I had the pleasure of meeting of the best GPs today ! Very nice and compassionate
The experience from the front door was also good ! The front desk team were able to triage and attend the patients quite efficiently.
Thank you ! | January 2024 |
F83686 | stroud-green-medical-centre | https://www.nhs.uk/services/gp-surgery/stroud-green-medical-centre/F83686/ratings-and-reviews?currentpage=1 | Fantastic gp practice | 5 | Absolutely wonderful staff, from reception to the GP’s and nurses. I love it here. So friendly and so very helpful. Thank you all | November 2023 |
F83686 | stroud-green-medical-centre | https://www.nhs.uk/services/gp-surgery/stroud-green-medical-centre/F83686/ratings-and-reviews?currentpage=1 | Best doctor around | 5 | From the welcome and care of the receptionists, to the warm, compassionate and knowledgeable Drs, this is a fantastic team of health care professionals | November 2023 |
F83686 | stroud-green-medical-centre | https://www.nhs.uk/services/gp-surgery/stroud-green-medical-centre/F83686/ratings-and-reviews?currentpage=1 | Good practice | 5 | Helpful and courteous. And punctual too. In my experience I've always had a good service. And the people always listen to me before they answer | March 2023 |
F83686 | stroud-green-medical-centre | https://www.nhs.uk/services/gp-surgery/stroud-green-medical-centre/F83686/ratings-and-reviews?currentpage=1 | Great practice | 5 | always friendly and attentive receptionists, fast service, excellent specialists
all doctors are always very attentive and caring, they understand the patient's problem and help to solve them, and this is important. They will always give the right advice to improve the treatment. | March 2023 |
F83686 | stroud-green-medical-centre | https://www.nhs.uk/services/gp-surgery/stroud-green-medical-centre/F83686/ratings-and-reviews?currentpage=1 | So helpful | 5 | I had an emergency meeting so l had to leave the Royal Free (after an unplanned vsit) with my prescription in hand. The surgery was on route. I explained the situation to them and they kindly topk the prescription and actioned it to be dispensed to the local pharmacy. This meant that l could attend a meeting which then had a positive outcome for another person who was in need of support. They kept the wheels turning today at short notice. I cannot fault them. If they can they will. Thank you all. | February 2023 |
F83686 | stroud-green-medical-centre | https://www.nhs.uk/services/gp-surgery/stroud-green-medical-centre/F83686/ratings-and-reviews?currentpage=1 | Great practice | 5 | I moved to this surgery after a really bad experience with my old doctors. The difference has been stark, everyone I’ve spoken to or dealt with is proactive, respectful, polite, caring, and professional. The nurse in particular and the reception staff are just brilliant. This is exactly what a doctors surgery should be like. | January 2023 |
F83686 | stroud-green-medical-centre | https://www.nhs.uk/services/gp-surgery/stroud-green-medical-centre/F83686/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | Every time I call, or need anything I get it. Very friendly staff, amazing wonderful reception staff. Very friendly very helpful and my children are well looked after. My family are very safe at this GP. I recommend this practice. | November 2022 |
F83671 | the-beaumont-practice | https://www.nhs.uk/services/gp-surgery/the-beaumont-practice/F83671/ratings-and-reviews?currentpage=1 | Beyond reproach | 5 | I attended the Beaumont practice this morning with my daughter, the receptionist booked us in and asked us to take a seat. The waiting area was neat and clean with a pleasant view of the trees outside. Our appointments were on time and after seeing the G.P. of our choice we left happy with the outcome of our visit. Over all we both agreed that it was a successful visit to a brilliant local 'free nhs service' beyond reproach. | October 2023 |
F83671 | the-beaumont-practice | https://www.nhs.uk/services/gp-surgery/the-beaumont-practice/F83671/ratings-and-reviews?currentpage=1 | A very bad experience | 1 | Been with this practice for two years now. I have several ongoing medical conditions (Crohn's, mental health, periods), for which I've regularly tried to reach out to my GP to help me join the dots and figure out what is happening. More than once I've called back months later, asking where my referral is only to find it was never made, or the referee had rejected it and they didn't update me. I have never managed to see my GP face to face. When I use the online portal to reach out and request an appointment, the usual response is just a text message saying I will be referred for tests etc. My GP regularly makes referrals without seeing me or speaking to me. I've been left to figure out how to manage my conditions and how they relate entirely on my own. I feel completely let down at every stage of care. | February 2023 |
F83671 | the-beaumont-practice | https://www.nhs.uk/services/gp-surgery/the-beaumont-practice/F83671/ratings-and-reviews?currentpage=1 | Very slow GP | 2 | I called the GP on different occasions to book an appointment to do a check up on my health, every time I called, they say call us tomorrow to get an appointment, the doctor is out.
They don't even book an appoint for later | December 2022 |
F83674 | the-junction-medical-practice | https://www.nhs.uk/services/gp-surgery/the-junction-medical-practice/F83674/ratings-and-reviews?currentpage=1 | Great practice | 5 | The practice was extremely flexible and went out of their way to help me with my request. They responded on the same day and the service was straightforward and smooth. Thank you so much! | April 2022 |
F83020 | adelaide-medical-centre | https://www.nhs.uk/services/gp-surgery/adelaide-medical-centre/F83020/ratings-and-reviews?currentpage=1 | A caring efficient and excellent pracatice | 5 | I have had great support and help. the practice and the staff who work there are very good and helpful and efficient | April 2023 |
F83020 | adelaide-medical-centre | https://www.nhs.uk/services/gp-surgery/adelaide-medical-centre/F83020/ratings-and-reviews?currentpage=1 | Exemplary care | 5 | We are an elderly couple who have been with the practice for many years. Now we need more care I cannot fault the practice. They have been very good about same day appointments when our need is urgent, following up to check on either of us when sick, organising supplementary care and showing great kindness and compassion. Great doctors, practice nurses and reception manager. | October 2022 |
F83020 | adelaide-medical-centre | https://www.nhs.uk/services/gp-surgery/adelaide-medical-centre/F83020/ratings-and-reviews?currentpage=1 | .... | 4 | I've been a patient for years and I love the staff, the doctors are great too. But in this last year there's this one receptionist that repeatedly makes things a bit difficult. Always dismissive and gives too much opinion on the nature of the appointment... It's for the doctors to decide if I should book appointments or not.
It's unfortunate because the rest of the receptionists are always lovely. | May 2022 |
F83020 | adelaide-medical-centre | https://www.nhs.uk/services/gp-surgery/adelaide-medical-centre/F83020/ratings-and-reviews?currentpage=1 | Amazing practice | 5 | I have been with this surgery many many years
They have saved my life....literally!
I find them helpful understanding , wonderful and compassionate
I will can't thank them enough | April 2022 |
F83020 | adelaide-medical-centre | https://www.nhs.uk/services/gp-surgery/adelaide-medical-centre/F83020/ratings-and-reviews?currentpage=1 | Excellent Practice! | 5 | We have been with Adelaide medical centre for 17 years. They are an excellent practice and we feel very grateful to be registered there. The doctors are kind and thorough, and the reception staff always go out of their way to try and accommodate everyone’s needs. No easy task!!! I cannot recommend this practice more highly. | January 2022 |
F83020 | adelaide-medical-centre | https://www.nhs.uk/services/gp-surgery/adelaide-medical-centre/F83020/ratings-and-reviews?currentpage=1 | Practice not up to standards | 1 | The reception staff at the practice has always been extremely rude, unwelcoming and unfriendly. It has been often difficult to get an appointment with a doctor and the doctors have not read my file notes as they have missed information on few occasions. | January 2022 |
F83052 | brookfield-park-surgery | https://www.nhs.uk/services/gp-surgery/brookfield-park-surgery/F83052/ratings-and-reviews?currentpage=1 | The Kindness Amazes Me | 5 | Yet again I write a review
I cannot praise enough the kindness coming from the people who work at Brookfield Park Surgery towards their patients and for that matter me.....such kindness and sensitivity seems to me rarer and rarer in the current times.
Today was yet another great example of being listened to and receiving great advice that one can only trust when coming from such able medics
Did I not mention the brilliant reception staff? Friendly, so polite and very helpful
I consider myself fortunate to have such people caring for me | March 2023 |
F83052 | brookfield-park-surgery | https://www.nhs.uk/services/gp-surgery/brookfield-park-surgery/F83052/ratings-and-reviews?currentpage=1 | Staff manning prescriptions and patient care | 3 | I praise the staff dealing with the phones and the nurses in this practice. Prescriptions are dealt with care and the nurse is brilliant she really is....a pleasure | November 2022 |
F83017 | hampstead-group-practice | https://www.nhs.uk/services/gp-surgery/hampstead-group-practice/F83017/ratings-and-reviews?currentpage=1 | Cervical screening - very positive experience | 5 | I visited the nurse for cervical screening. Wanted to leave a review about my very positive experience. The nurse was friendly and reassuring and immediately put me at ease. The screening was completed in just a few minutes and was very easy/pain free. I really recommend the nurse services at Hampstead Group Practice. | November 2023 |
F83017 | hampstead-group-practice | https://www.nhs.uk/services/gp-surgery/hampstead-group-practice/F83017/ratings-and-reviews?currentpage=1 | Prescriptions always a runaround. | 1 | Getting my weekly prescription is an ordeal just about every week. Often ignored or simply just not done. This GP practice make life really difficult and has had a negative impact on mine purely due to regular prescription requests being ignored. | June 2023 |
F83017 | hampstead-group-practice | https://www.nhs.uk/services/gp-surgery/hampstead-group-practice/F83017/ratings-and-reviews?currentpage=1 | Efficient and caring practice | 5 | Very helpful and efficient reception team. Medical team always very responsive to online requests for review/referral/tests. Kind, diligent and professional doctors, nurses and PAs. Would highly recommend this practice! | August 2022 |
F83017 | hampstead-group-practice | https://www.nhs.uk/services/gp-surgery/hampstead-group-practice/F83017/ratings-and-reviews?currentpage=1 | Excellent care | 5 | In spite of all the difficulties in the last couple of years, I have had superb care and attention to detail and any issues that have arisen. Yes, sometimes it’s tricky to get an appointment but I have never been let down and the doctors and staff have always made me feel that I am listened to and cared for | July 2022 |
F83017 | hampstead-group-practice | https://www.nhs.uk/services/gp-surgery/hampstead-group-practice/F83017/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | Absolutely outstanding GP practice.
Every single member of the team that I’ve encountered is kind and helpful - going above and beyond to do what’s best for their patients.
Thank you for your excellent care. | April 2022 |
F83017 | hampstead-group-practice | https://www.nhs.uk/services/gp-surgery/hampstead-group-practice/F83017/ratings-and-reviews?currentpage=1 | Inexperienced doctors | 1 | I’ve been in contact with the GP for the last 15 days, regarding a skin disease on my face.
I had the chance to speak about the same issue with 3 different doctors during that time, and all of them were inexperienced in my opinion, as kept giving me wrong diagnosis and medicines.
My skin disease was getting worse every day! Luckily I called Camden Hub to be seen by another GP, and finally got seen by a truly experienced and thoughtful doctor who finally found out what I have and prescribed the correct medicines. He already knew what I have just by seeing the pictures, even before spoke to me given how obvious it was for an experienced doctor.
About the Hampstead GP, I have to point out that the person working at reception wasn't very helpful or kind with me the three times I spoke to her. She never let me finish speaking, cut me out all the times and always in such a hurry to end my call. I can not say that I was treated well by the receptionist and and I hung up the phone feeling distressed every time. | March 2022 |
F83017 | hampstead-group-practice | https://www.nhs.uk/services/gp-surgery/hampstead-group-practice/F83017/ratings-and-reviews?currentpage=1 | Great care and advice | 5 | My mother and I, have been registered in this practice for many years. the level of care has been spectacular from all members of staff, such a fantastic service you offer to your patients, we are so grateful and truly appreciate all your hard work. We highly recommend this practice.
I am under care of the diabetes nurse at the practice, she has made a huge difference in my life, her expertise and professionalism is so much appreciated. You are all wonderful, happy new year! | January 2022 |
F83623 | keats-group-practice | https://www.nhs.uk/services/gp-surgery/keats-group-practice/F83623/ratings-and-reviews?currentpage=1 | Welcoming, caring, excellent | 5 | The Keats Practice is exceptional. Staff are kind and expert. The reception - even in the stress of Covid - are always helpful and efficient. I cannot understand any of the negative comments. The practice is a model of how an NHS practice should be run... Thankyou | June 2022 |
F83623 | keats-group-practice | https://www.nhs.uk/services/gp-surgery/keats-group-practice/F83623/ratings-and-reviews?currentpage=1 | Receptionist is extremely rude | 1 | I called asking for a letter from my GP or where else I should go to get one and went out of my way to sound kind, since the recorded prompt before my call was answered said that "the practice has been subject to verbal abuse in the past." But when explaining my question/situation, the woman said, "I don't know what to tell you, we're not responsible for your financial situation. Go somewhere else"... even though I'm a registered patient with them. There was absolutely no reason for her to say this to me or for her to be so awful. For your own sake, don't bother registering with these people! I will be going somewhere else. | March 2022 |
F83003 | park-end-surgery | https://www.nhs.uk/services/gp-surgery/park-end-surgery/F83003/ratings-and-reviews?currentpage=1 | Fantastic practice | 5 | I have multiple health problems and frequently need to contact the surgery. All the care I have received has been exceptionally good. I have always found the reception staff very courteous and helpful. I imagine it can be a stressful job and they remain unflustered and calm.
My regular GP is the mental health lead for the practice and he is always very easy to talk to, kind and concerned for my welfare.
Recently I have had a lot of physical health problems and have had to be put on the call list for urgent help. Every doctor I have spoken to has been kind, thorough and helpful. I have had to go into A&E several times and the GP has always written a referral and sent that to me on my phone so I can show the A&e doctors. This is extremely helpful and speeds up being seen by the correct hospital team.
I have been particularly impressed by the practice’s use of technology. I can see all my notes and test results online. The doctors use the NHS App’s messaging service which is really helpful. Any emails I send are responded to within 24 hours.
All in all I have been and continue to be very impressed with this practice. I frequently recommend it to friends and neighbours. | October 2023 |
F83003 | park-end-surgery | https://www.nhs.uk/services/gp-surgery/park-end-surgery/F83003/ratings-and-reviews?currentpage=1 | Great practice | 5 | One of the best practices I have ever visited. O have been a patient of this practice for more than 10 years and I can say that it is much better than many private health care facilites. Doctors are very caring and they are there whenever you need. I am always happy with my visits. | December 2022 |
F83003 | park-end-surgery | https://www.nhs.uk/services/gp-surgery/park-end-surgery/F83003/ratings-and-reviews?currentpage=1 | Great doctors if you can put up with the receptionists | 3 | The doctors here are generally great: prompt, friendly and professional.
The reception staff are often flippant, rude, and difficult to deal with. No doubt they feel they rule their little kingdom and are somehow entitled. Doctors: you really need to pay attention and do something about it. Sick and in pain people have enough to deal with. | November 2022 |
F83058 | holborn-medical-centre | https://www.nhs.uk/services/gp-surgery/holborn-medical-centre/F83058/ratings-and-reviews?currentpage=1 | Comprehensive examination and investigation, assurance | 5 | Thanks to the doctor I seen today, he was very comprehensive with a long standing issue I have. He did all examinations again and was detailed and helpful and did not make me feel uncomfortable. | June 2023 |
F83672 | st-philips-medical-centre | https://www.nhs.uk/services/gp-surgery/st-philips-medical-centre/F83672/ratings-and-reviews?currentpage=1 | Brilliant GP Practice | 5 | I have used this practice for several years. The quality of the care is the best I have ever experienced from a GP surgery. Everything is done with a great level of efficiency, thoughtfulness, and quality. The doctors I have interacted with have all been superb. The wider staff team has always ensured that appointments, tests and medication are processed quickly and carefully. As a whole, the communication of the practice with its patients is extremely good in my experience. On many occasions, the challenges of a difficult day have been offset by the quality of the care provided by this practice. As a physical space, it is also extremely clean and a pleasant place to wait. | March 2023 |
F83672 | st-philips-medical-centre | https://www.nhs.uk/services/gp-surgery/st-philips-medical-centre/F83672/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | They are far better than any gp experience I have previously had. Any issues we ran into have been down to wider nhsunderfunding related problems which apply across the uk, but they have juggled a huge patient load whilst still being kind and accessible. I have previously struggled to get seen by GPs and they have been very different and always helpful. I do not feel stressed dealing with them, which is more than can (unfortunately) be said about many other practices. | March 2023 |
F83672 | st-philips-medical-centre | https://www.nhs.uk/services/gp-surgery/st-philips-medical-centre/F83672/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I am surprised at the criticisms. Both my late husband and I have received excellent care, including home visits for my husband. The doctors and nurses are very helpful and I am delighted to be registered with them | February 2023 |
F83672 | st-philips-medical-centre | https://www.nhs.uk/services/gp-surgery/st-philips-medical-centre/F83672/ratings-and-reviews?currentpage=1 | Problematic | 1 | Unfortunately the surgery does not seem to see itself as part of the community. Its staff do their best to stop discussions about improving it. The practice manager (is there one?) wont return calls and no one will give you their name. Most of the staff are part time so there is no continuity of care. It could (and has been) great. Now its very sterile (atmospherically) and sad | February 2023 |
F83672 | st-philips-medical-centre | https://www.nhs.uk/services/gp-surgery/st-philips-medical-centre/F83672/ratings-and-reviews?currentpage=1 | Great doctors awful management | 4 | This surgery could be so good but the management is not patient facing in contrast to the doctors who are mostly excellent.
The problems are:
a) the booking team do their best to prevent you seeing or hearing from the doctor - they do the diagnosis when you book an appointment
b) its a one size fits all approach so a short call is equal to a long in person appointment. There don't seem to be walk ins or phone calls except at the full length (they used to be separated which was much more sensible)
c) the doctors wont call or email back over anything even a result of a test, and the booking team are very reluctant to pass messages on
d) the doctors are all on short weeks so between times its hard to pick up the pieces if it needs a follow up or you want test results
e) they used to have testing in house but everything has to be referred now so it can take ages
f) management is frightened to be seen - they put up barriers so there's no proper patient complaints or suggestion process | November 2022 |
F83672 | st-philips-medical-centre | https://www.nhs.uk/services/gp-surgery/st-philips-medical-centre/F83672/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | I’ve been a patient here for many years and it has always been excellent, with helpful and efficient reception and admin staff. I have been particularly impressed this week by the Practice Nurse, who is incredibly knowledgeable, very kind and caring, and her pleasant manner really put me as the patient at ease. The Practice Nurse is fantastic at her job and provided me with helpful practical advice, and it was the most useful Nurse consultation I have ever attended. | August 2022 |
F83672 | st-philips-medical-centre | https://www.nhs.uk/services/gp-surgery/st-philips-medical-centre/F83672/ratings-and-reviews?currentpage=1 | Fantastic practice that cares and is so helpful. | 5 | I am often astonished with how amazing I am treated at St. Phillips. All the doctors I have seen are caring and through. The front office staff is kind and always tries to find an appointment often on the same day. | August 2022 |
F83672 | st-philips-medical-centre | https://www.nhs.uk/services/gp-surgery/st-philips-medical-centre/F83672/ratings-and-reviews?currentpage=1 | Rude receptionist | 2 | This is the third time I had unpleasant experience with one of the receptionist: She will not listen to what your issue is and just cannot wait to hang up the phone. There were issues with my medical records and thanks to her, it was not solved for three months now. I had to explain to her every time what was going on and she did not want to listen at all. I never had such bad experience with any NHS clinic so far. | March 2022 |
F83652 | amwell-group-practice | https://www.nhs.uk/services/gp-surgery/amwell-group-practice/F83652/ratings-and-reviews?currentpage=1 | Great Review | 5 | I have always been very impressed with the the Practice. I have been able to see a GP about 7 times in the last 2 months with problems concerning my arthritic lumbar spine and with bronchitis (which is serious because I have been diabetic since 1993). Both the receptionists answering my phone calls and the various GPs who have treated me have been friendly, courteous and very helpful. They have addressed my concerns speedily, efficiently and effectively. In view of the negative comments made by friends and family about the inability to gain access to GPs, I can only thank the practice for providing such an excellent service. | January 2024 |
F83652 | amwell-group-practice | https://www.nhs.uk/services/gp-surgery/amwell-group-practice/F83652/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | The practice receptionist was efficient and friendly. It’s a nice clean waiting room and my GP was running on time. My GP didn’t make me feel rushed in anyway, he has been my GP a long while and is always understanding and listens carefully. We discussed my test results and the way forward. He was very positive and I felt very confident when leaving. | October 2023 |
F83652 | amwell-group-practice | https://www.nhs.uk/services/gp-surgery/amwell-group-practice/F83652/ratings-and-reviews?currentpage=1 | Brilliant practice & care | 5 | I'm fortunate that I don't have to use my surgery much but, on the recent occasions that I've needed to for a couple of non-urgent issues, I've been delighted with my care. I've been able to secure the kind of appointment needed very easily, received great care from both a doctor and a physio, and had lovely experiences with the reception staff. Thank you so much to you all for being so kind and caring! | October 2023 |
F83652 | amwell-group-practice | https://www.nhs.uk/services/gp-surgery/amwell-group-practice/F83652/ratings-and-reviews?currentpage=1 | Seriously good practice | 5 | This is a really good practice. Our particular doctor is all that you could ask for in a GP - helpful, knowledgeable, efficient, friendly, easy to talk to, and somehow magically always seems to have enough time not to rush you. He gives you confidence. And all the other medical staff, the nurses, doctors and pharmacists I have talked to are also approachable, reliable, nice and very competent. I would also like to put in a word for the reception staff. They too are uniformly friendly, really good at their jobs, and will go the extra mile to make sure you are getting what you need. Thanks to them there is a good atmosphere in the surgery which you feel from the minute you walk in. I was unbelievably impressed the other day, listening to the receptionist talking on the phone to someone who, it sounded, was saying the same thing over and over again and asking the same questions over and over again. The receptionist’s patience and helpfulness throughout were astonishing - I would have been climbing the walls. | September 2023 |
F83652 | amwell-group-practice | https://www.nhs.uk/services/gp-surgery/amwell-group-practice/F83652/ratings-and-reviews?currentpage=1 | Great practice | 5 | Partners, salaried docs and nurses great. Receptionists patient and kind.
Internet systems for patients rather clunky so roll-on the day that ordering repeat prescriptions online works without needing to complete e-consult or phoning a few days before. Ridiculous that caps for general practitioner and internet systems can't be used in reviews like this. All that private investment and outsourcing of bits of NHS not working. | September 2023 |
F83652 | amwell-group-practice | https://www.nhs.uk/services/gp-surgery/amwell-group-practice/F83652/ratings-and-reviews?currentpage=1 | Great Reception Team | 5 | I wish to commend the receptionists. Last week I gave a letter requesting medications as I am going away. She read the letter and immediately transcribed it onto the computer. This expedited matters and I am grateful. The ladies on the reception desk are always efficient and courteous in dealing with patients. | September 2023 |
F83652 | amwell-group-practice | https://www.nhs.uk/services/gp-surgery/amwell-group-practice/F83652/ratings-and-reviews?currentpage=1 | Amazing | 5 | I have been a patient at the practice for 35 years and now my son is too. I just wanted to say how incredible the practice is; both the GPs and reception staff go above and beyond. My family and I have been looked after so well all of these years. We get appointments and referrals so fast Everybody is so caring, compassionate and truly help you and look after you. So so grateful. | September 2023 |
F83652 | amwell-group-practice | https://www.nhs.uk/services/gp-surgery/amwell-group-practice/F83652/ratings-and-reviews?currentpage=1 | Always attentive and responsive | 5 | GP listened to all my points and addressed each with care. I felt at ease and in way rushed. After the appointment she messaged me twice with follow-up information. I must also add Reception are always kind and helpful. | September 2023 |
F83652 | amwell-group-practice | https://www.nhs.uk/services/gp-surgery/amwell-group-practice/F83652/ratings-and-reviews?currentpage=1 | Fantastic practice and wonderful staff | 5 | I always have a very positive appointment at Amwell Street, starting with the receptionist & great doctors | September 2023 |
F83652 | amwell-group-practice | https://www.nhs.uk/services/gp-surgery/amwell-group-practice/F83652/ratings-and-reviews?currentpage=1 | Great Medical Centre all round | 5 | this is a busy practice however I don't feel rushed or not thought of. All staff reception and medical are friendly and approachable. they care about their patients and the local community | August 2023 |
F83033 | barnsbury-medical-practice | https://www.nhs.uk/services/gp-surgery/barnsbury-medical-practice/F83033/ratings-and-reviews?currentpage=1 | Exemplary NHS service | 5 | Cannot recommend this surgery enough. Great communication and processing. I was sent for bloods and other samples same day and a prompt follow up booked following results. Staff are polite, caring and responsive. I have had negative experiences with another Islington practice and it’s been a great relief to change to such a great practice. | November 2023 |
F83064 | city-road-medical-centre | https://www.nhs.uk/services/gp-surgery/city-road-medical-centre/F83064/ratings-and-reviews?currentpage=1 | Really friendly and caring | 5 | New patient here and have a great experience each time I have contacted the surgery. Really happy I joined here, keep up the good work! | July 2023 |
F83064 | city-road-medical-centre | https://www.nhs.uk/services/gp-surgery/city-road-medical-centre/F83064/ratings-and-reviews?currentpage=1 | Terrible | 1 | Foot infection unable to get an appointment except for 2 weeks time . Receptionist not empathic and very very rude . I am shocked at the level of service which is terrible.
They really do not care about patients at this surgery .
I had an appointment last week as I was recovering from an assault I had to wait over 45 minutes once I’m the surgery and I saw no patients leaving after being seen I had to get up and ask the surgery was the doctor in that day .
I was going to complain then about the waiting times but I didn’t .
The week thing is they don’t care if you complain they encourage it as long as they are not held accountable . This is exactly what’s wrong with the health service no accountability when something goes wrong and a death occurs .
I cannot walk to the walk in so I’m just going to sit here and if it turns gangrous then so be it because nobody cares .
Appalling service the surgery should be closed down and as soon as I can get another doctor I will be registering with another surgery . Not that they care .
Receptionists are very inexperienced and blasé it really is not a way to run a surgery | April 2023 |
F83064 | city-road-medical-centre | https://www.nhs.uk/services/gp-surgery/city-road-medical-centre/F83064/ratings-and-reviews?currentpage=1 | Great | 5 | I use e-consult and always get a call the next day. GPs are very nice and very helpful. Can see patients face to face ASAP if needed. Great work to all staff. Thank you | February 2023 |
F83064 | city-road-medical-centre | https://www.nhs.uk/services/gp-surgery/city-road-medical-centre/F83064/ratings-and-reviews?currentpage=1 | Great Practice | 5 | I wanted to say thank you to all the doctors, nurses, receptionists and admin staff. My mother had been registered at this practice for many years until she passed away recently. I cannot speak highly enough of all the team. Nothing was too much trouble, whether it was just for advice, a prescription or home visit. We always received a prompt response and were treated courteously, with kindness and understanding. Could I also say thank you to the staff for processing the paperwork efficiently and for the compassion that was shown to us on the loss of our mum. I can’t praise the care my mum received highly enough. | January 2022 |
F83624 | clerkenwell-medical-practice | https://www.nhs.uk/services/gp-surgery/clerkenwell-medical-practice/F83624/ratings-and-reviews?currentpage=1 | Caring practice that promotes prevention as well as cure | 5 | Recommend this practise for its preventative approach to treatment and its caring attitude to patients. | March 2023 |
F83624 | clerkenwell-medical-practice | https://www.nhs.uk/services/gp-surgery/clerkenwell-medical-practice/F83624/ratings-and-reviews?currentpage=1 | Fantastic, thorough and quick | 5 | I filled a E-consult form in at 9am, they rang me 15 minutes later, and offered me an appointment for my daughter 2 hours later, incredible. The doctor was highly professional, and quickly diagnosed the problem. Prescription sent straight to the pharmacy, so no paperwork. Fantastic all round service. | January 2023 |
F83624 | clerkenwell-medical-practice | https://www.nhs.uk/services/gp-surgery/clerkenwell-medical-practice/F83624/ratings-and-reviews?currentpage=1 | Worst receptionist / staff management ever | 1 | Great doctors let down by administrative mess. The receptionists (really all of them) are making a mess of they job. Since registering with the clerkenwell medical pratice in only a few years I had to deal with them losing some of my important medical records, not offering any apologies for it or solutions which was extremely distressing. Forgot to contact clinic for referrals, sent my details for a physio appointment instead of an ultrasound by mistake, again no apologies it's now been a 2 months wait because no one there knows to do the admin for a referral properly. The management doesn't seem to take any action on compliance, quality of work or service delivered. Overall either those receptionists need more training or a better work ethic but as it stands it is shocking that simple tasks like filling a document or a simple referral can not be completed. | August 2022 |
F83624 | clerkenwell-medical-practice | https://www.nhs.uk/services/gp-surgery/clerkenwell-medical-practice/F83624/ratings-and-reviews?currentpage=1 | Great Service and Friendly Staff | 5 | I've been registered with this practice for over 6 years and I have only had good experiences. The staff are friendly and helpful, I've never had problems with the waiting times and the doctors are great. Compared to other medical practices I've been with, Clerkenwell is by far the best! | May 2022 |
F83624 | clerkenwell-medical-practice | https://www.nhs.uk/services/gp-surgery/clerkenwell-medical-practice/F83624/ratings-and-reviews?currentpage=1 | Superb and efficient care | 5 | I used the e-consult service on Sunday night. The response was on early Monday morning with a text and phone call. The doctor telephoned me at 12noon on the Monday, and a prescription was telephoned through to the pharmacist as soon as our phone consultation finished. I am very grateful for the service the practice gives me. It has always been so since I have been registered for 16 years. Thank you. | March 2022 |
F83624 | clerkenwell-medical-practice | https://www.nhs.uk/services/gp-surgery/clerkenwell-medical-practice/F83624/ratings-and-reviews?currentpage=1 | Again... really bad | 1 | I have been diagnosed in a sex-health clinic with an emergency disease requiring an important follow-up by my GP.
I called, explaining that and I had, despite a referral letter to complete a online form where my diagnostic doesn't even exist...!
Finally the online form tell me to call back the practice... and the secretary asked me what I have! It's been two times and I don't have to share clinical information with someone I don't know on phone! I refused politely and she asked me to email my referral letter to the GP.
Again I don't want to display my clinical informations in that way to any workers. My health informations are private and confidential.
In consequence, I can't have an appointment for my situation... because a secretary decided without any formation for it.
If nothing is done before tomorrow, I will start a formal complaint. | January 2022 |
F83063 | killick-street-health-centre | https://www.nhs.uk/services/gp-surgery/killick-street-health-centre/F83063/ratings-and-reviews?currentpage=1 | Blaming for making up sickness | 3 | I called regarding my period cramps which have been an issue since 1-2 years now. I tried contraception, had withdrawal bleeding after stoppingi it and the gp referred for an ultrasound. Meanwhile, I started having cramps 6 days before my period and called Killick Street. They had sent me a text message on 18th to discuss the result of my ultrasound in which they found a fibroid. My appointment was scheduled on 29 August. While I waited for my appointment to discuss my cramps as well which I have had for about 8 days now, I was sent another text message saying that due to staff sickness my appointment is rescheduled to 31 August. I got another text msg later stating that my appointment was wrongly scheduled on 31, it is actually on 5th September. This is when I called them to explain I have cramps since last 7 days, my ultrasound showed a fibroid and now my period is late. Can I speak to a doctor because I am in pain. At first I was told that there is no appointment and mo doctor available. Later today, another staff member called me to say, first time when we scheduled, you didn’t have a problem and now all of a sudden you have cramps. This is the staff member who I have talked to in the past and their tone is always accusatory. I wouldn’t have bothered to call if I knew that I would be questioned for having a health issue that the doctor is already aware of since last few months. I think a twice to call the practice anyway because I am scared that this staff member would pick up the phone.
I have survived with pain killers for 8 days and I can suffer for one more week, but it is no way to talk to patient saying that you didn’t have a problem then and you have it now. I have repeatedly told doctors about my cramps and how my pms is getting worse every month. My condition may not be important but I am living with it. | August 2023 |
F83063 | killick-street-health-centre | https://www.nhs.uk/services/gp-surgery/killick-street-health-centre/F83063/ratings-and-reviews?currentpage=1 | Great continuity of care | 5 | So lovely to see my GP today. Seems so unusual to have continuity of care with one’s gp these days. But makes such a difference, and I really appreciate her care, and the sense of relationship with my doctor. We covered a number of issues today, and I feel listened to and looked after. Brilliant. Please hang onto your named doctor system! | June 2023 |
F83063 | killick-street-health-centre | https://www.nhs.uk/services/gp-surgery/killick-street-health-centre/F83063/ratings-and-reviews?currentpage=1 | an efficient and committed practice | 5 | I have been to the practice three times this year. Each time my experience was the same; helpful receptionist, quick call back from the doctor and completely satisfactory consultation. I am surprised it has remained as good as ever throughout the year. Yesterday was typical and I am already feeling better today as a result. I know the pressure GPs are under at the moment and I can only express my gratitude. | December 2022 |
F83063 | killick-street-health-centre | https://www.nhs.uk/services/gp-surgery/killick-street-health-centre/F83063/ratings-and-reviews?currentpage=1 | Admin/reception staff are rude | 2 | Working in the reception/administration team must be very challenging, but if the doctors, nurses and Ha's at Killick Street can treat patients well (as they always have done in my experience) I am sure the practice can put in measures to ensure this happens consistently at reception. Then it would be a fantastic practice. There are many challenges facing primary care currently, but being rude to patients (& there are a number of other reviews on here where people have been left in tears) isn't going to make anyone's life better. I now dread ringing or sending in a request and avoid contact if at all possible, due to multiple instances of rudeness. There seems to an attitude that the whole place would run much better without the patients!
A change of culture is needed. Please consider additional training for staff. | September 2022 |
F83063 | killick-street-health-centre | https://www.nhs.uk/services/gp-surgery/killick-street-health-centre/F83063/ratings-and-reviews?currentpage=1 | What has happened to this surgery? | 2 | This used to be a wonderful practice and I am sure the doctors are still brilliant, if you can see them. However, I have found it impossible to get an appointment to see my GP to discuss a long-standing concern. One cannot make appointments or even get a call back. I am aware the front of house staff are under considerable pressure but when I have called to make an appointment in the last couple of months (after waiting patiently during the pandemic to avoid pressure on the NHS) I have felt I was being "barked at" impatiently, and that the staff could not wait to get me off the phone. Yesterday I was nearly reduced to tears on the phone with the front of house staff after going to get a blood test before picking up a form which I was unaware I had to pick up. They ask for compassion for the staff and I have that, but shouldn't there be some level of compassion for the patients? I am seriously considering finding another practice after being very happy with this one and my GP for years before the pandemic. | August 2022 |
F83063 | killick-street-health-centre | https://www.nhs.uk/services/gp-surgery/killick-street-health-centre/F83063/ratings-and-reviews?currentpage=1 | Efficient service and friendly staff | 5 | A brilliant GP practice - every member of staff I have interacted with (receptionists, nurses and doctors) have been incredibly friendly and helpful. I have always felt listened to and they have fitted in appointments and phone calls much quicker than I'd expect. | July 2022 |
F83063 | killick-street-health-centre | https://www.nhs.uk/services/gp-surgery/killick-street-health-centre/F83063/ratings-and-reviews?currentpage=1 | Great practice & reception staff | 5 | Reception staff will always accommodate any requests/queries that I’ve had. I have always been treated with respect and kindness, even though I can hear how busy they are in the background. | June 2022 |
F83063 | killick-street-health-centre | https://www.nhs.uk/services/gp-surgery/killick-street-health-centre/F83063/ratings-and-reviews?currentpage=1 | Poor reception staff | 2 | Working as a customer service agent I can understand that dealing with customers can be challenging, but the staff at Killick Street have always been rude and less than helpful. When I wanted to sign up, they asked me if I planned on staying long in the area - thankfully I pushed back and a few weeks later after being admitted to a hospital with kidney stone issues, I had to rely on them to converse with the hospital about treatments and appointments. I never received any communication from them and always had to deal with an aggressive receptionist when calling in. Not to mention that when I had an invasive surgery later in the year, I was initially told off about how I should apply for sick notes and told that I should go to see a doctor which was not possible at the time. For these reasons only I can highly recommend to management to talk to their staff about how patients should be treated | June 2022 |
F83063 | killick-street-health-centre | https://www.nhs.uk/services/gp-surgery/killick-street-health-centre/F83063/ratings-and-reviews?currentpage=1 | Brilliant practice | 5 | We have always had fantastic support and care from Killick Street Health Centre. All of the staff - office staff, GPs and nurses - are professional, friendly and do their best to give the very best care. Our recent experience with the nurses for post treatment care was exemplary. | May 2022 |
F83021 | ritchie-street-group-practice | https://www.nhs.uk/services/gp-surgery/ritchie-street-group-practice/F83021/ratings-and-reviews?currentpage=1 | Unhelpful | 1 | Attended the surgery five minutes after appointment time. Having explained I had been delayed by accessible transport (I'm registered blind) and really needed to keep the appointment and that I had called ahead. The receptionist told me if you are late by 5 minutes, even if calling ahead, you will be marked 'didvnot attend'. The doctor refused to see me 5 minutes late despite being notified , and my journey having taken over 2 hours. To conclude the surgery is inflexible, unhelpful, and disappointing would Be reasonable. | December 2023 |
F83021 | ritchie-street-group-practice | https://www.nhs.uk/services/gp-surgery/ritchie-street-group-practice/F83021/ratings-and-reviews?currentpage=1 | Shocking treatment | 1 | I booked a smear, told doc it was overdue, they then cancelled me at the last minute with no follow up or explanation, saying book again. I then fainted and booked an appointment to find out why Im so ill. My appointment was 5pm, I got there at 5:10 to be told had I arrived at 5:08 I'd have been seen but I'm too late.
Horrible surgery. | October 2023 |
F83021 | ritchie-street-group-practice | https://www.nhs.uk/services/gp-surgery/ritchie-street-group-practice/F83021/ratings-and-reviews?currentpage=1 | An inspiring GP, and also a lovely nurse | 5 | Such a relief for me during this last week to have met with both a lively, intuitively empathetic, and thorough-going doctor, and a warm and pleasant nurse. Despite some prior difficulties of admin and communication, once these face-to-face encounters could actually take place, the outcome has been so encouraging. Please value all your great staff members! | October 2023 |
F83021 | ritchie-street-group-practice | https://www.nhs.uk/services/gp-surgery/ritchie-street-group-practice/F83021/ratings-and-reviews?currentpage=1 | Ok practice | 4 | I was given a date for smear. I was late but the nurse agreed to see me. Only to find out my smear was not due. The nurse kindly did some swobs for me as I was complaining of pain down below. At least she did this with no complaints as the doctor advised me to come back to see the nurse which meant I had to make a separate appointment and wait again for another day. I was not happy, but the nurse I saw a week later turned this disappointment around. She is very professional. Unlike the doctor. | August 2023 |
F83021 | ritchie-street-group-practice | https://www.nhs.uk/services/gp-surgery/ritchie-street-group-practice/F83021/ratings-and-reviews?currentpage=1 | Considerate care | 5 | I was nervous about attending the practice for my cervical smear test but the nurse was so considerate and gentle the experience was much better than I expected. Thank you for the kind and professional care provided. It makes a big difference | August 2023 |
F83021 | ritchie-street-group-practice | https://www.nhs.uk/services/gp-surgery/ritchie-street-group-practice/F83021/ratings-and-reviews?currentpage=1 | Great Receptionist | 5 | I spoke to a lady in the morning and she was so lovely helped me through my anxiety of talking on the phone! She went above and beyond! | August 2023 |
F83021 | ritchie-street-group-practice | https://www.nhs.uk/services/gp-surgery/ritchie-street-group-practice/F83021/ratings-and-reviews?currentpage=1 | Good quality practice and care | 4 | Attentive and helpful when visiting and registering as a recent migrant to the uk and the nhs. Would recommend. | August 2023 |
F83021 | ritchie-street-group-practice | https://www.nhs.uk/services/gp-surgery/ritchie-street-group-practice/F83021/ratings-and-reviews?currentpage=1 | Appointment shortage | 2 | Like most Inner London GP surgeries now probably it’s a real battle to get an appointment. The availability of appointments at this surgery seems to have really deteriorated since the pandemic.The receptionist was very helpful but it took 40 minutes of persistent calling at 08:00 am to finally get through. I dread to think how the elderly and vulnerable fare! | July 2023 |
F83021 | ritchie-street-group-practice | https://www.nhs.uk/services/gp-surgery/ritchie-street-group-practice/F83021/ratings-and-reviews?currentpage=1 | Receptionists are a marvellous team | 5 | I’ve had personal experience of coming and phoning the Ritchie Street practice and the staff have always been very good at helping and sorting out problems. They are kind and calm and have given us some valuable advice over the years. | July 2023 |
F83021 | ritchie-street-group-practice | https://www.nhs.uk/services/gp-surgery/ritchie-street-group-practice/F83021/ratings-and-reviews?currentpage=1 | Really rude unhelpful receptionist | 1 | I was calling from another GP surgery relating to a patient's query. The woman who answered the phone was so rude, unhelpful and dismissive of me. I was really offended by her tone - where does she get off speaking to people like that!!! Feel sorry for your patients if they have to go through her. I was told that I shouldn't be calling Ritchie Street. She's the kind of receptionist who gives nice, normal receptionists a bad name. Terrible, should not be patient facing | July 2023 |
F83059 | brondesbury-medical-centre | https://www.nhs.uk/services/gp-surgery/brondesbury-medical-centre/F83059/ratings-and-reviews?currentpage=1 | New Booking System | 3 | Went to book doctors appointment. Receptionist said we have new system now you have to do it online. When I said I wasn’t online he said so down wait till I see these people. 15 mins later he came out to a computer on wall in waiting room which was in full view of everyone and asked me to describe my symptoms in full and entered them in computer. Why can’t receptionist do this at desk in privacy is it a new way to relieve boredom of patients in waiting room so they forget how long they are waiting. This is discrimination against elderly and disabled and should be changed | January 2024 |
F83059 | brondesbury-medical-centre | https://www.nhs.uk/services/gp-surgery/brondesbury-medical-centre/F83059/ratings-and-reviews?currentpage=1 | Very patient-friendly practice | 4 | Had a surbaceous cyst removed today. The Doctor was very pleasant and gave a full and very helpful description of the procedure beforehand and gave me a copy of After Care instructions. She very skillfully kept me chatting and very quickly it was all done. It's not all doom and gloom at the NHS - at least not at the Brondesbury. | December 2023 |
F83059 | brondesbury-medical-centre | https://www.nhs.uk/services/gp-surgery/brondesbury-medical-centre/F83059/ratings-and-reviews?currentpage=1 | Great service | 5 | My thanks to the brilliant Dr I saw last week. She was considerate, efficient and outlined my options in detail. Thankfully this was a simple problem that was easily fixed but I really appreciated not being reminded of an 8 minute slot or the limitation on only 1 problem / consult being enforced. Thank you again! | December 2023 |
F83059 | brondesbury-medical-centre | https://www.nhs.uk/services/gp-surgery/brondesbury-medical-centre/F83059/ratings-and-reviews?currentpage=1 | Its good practice, I been using it since the nineties | 5 | Great treatment options.I had a Minor surgery which went very smooth and painless. Doctors were reassuring and supportive. Would never change this Gp. | November 2023 |
F83059 | brondesbury-medical-centre | https://www.nhs.uk/services/gp-surgery/brondesbury-medical-centre/F83059/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Great treatment options, very lovely staff. I had a Minor surgery today which went very smooth and painless. Doctors were reassuring and supportive. Would never change this Gp. | October 2023 |
F83059 | brondesbury-medical-centre | https://www.nhs.uk/services/gp-surgery/brondesbury-medical-centre/F83059/ratings-and-reviews?currentpage=1 | Excellent care | 4 | I had a sebatious cyst removed at Brondesbury Medical Centre on 15th August 2023.The reception staff were very polite and helpful. The doctor and her staff were kind and informative. They explained to me about the procedure before hand. I experienced very little pain or discomfort afterwards. They advised me what to do if this was the case. They informed me that the stitches were self disintegrating. It wold not be necessary to book an appointment to have them removed. Everything is good now and healing well. | August 2023 |
F83059 | brondesbury-medical-centre | https://www.nhs.uk/services/gp-surgery/brondesbury-medical-centre/F83059/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | Had minor surgery this morning, both doctors were fantastic, made me feel at ease and explained everything so clearly to me. | June 2023 |
F83059 | brondesbury-medical-centre | https://www.nhs.uk/services/gp-surgery/brondesbury-medical-centre/F83059/ratings-and-reviews?currentpage=1 | Cruel & unethical procedure... | 2 | Your surgery has achieved new heights in cruelty. You sent a text message to a 75 years old woman who lives alone, who had some tests, & have been waiting for the test results. Message said: You have a condition where regular checkups are advised. Pl book an app. with our Health Care Assistant!
Is this your way of advising test results??? Why can you not simply say "Your tests results are received. Pl. contact ..."
Is this surgery a place to help & try to comfort patients rather than worry & harm some vulnerable people until they can see a Health Care Assistant (What ever that means)?
I guess the next stage will be to sent a text saying “surprise! you have an incurable disease, contact ... to make your departure plans? Kindness is free. I do hope that my complaint will lead you to improve the training your staff & teach them to be more considerate. | June 2023 |
F83059 | brondesbury-medical-centre | https://www.nhs.uk/services/gp-surgery/brondesbury-medical-centre/F83059/ratings-and-reviews?currentpage=1 | Great practice!!! | 5 | Had a minor surgery this morning, and I was extremely happy with the service starting with the reception staff who were swift in booking me in, and follwed by the service provided by the Doctor Mr r. a. and nurse Ms a. , both were professional, friendly and the Dr explained every step of the procedure in detail and also the after care that I need to be aware of. Thank you all, as always It was a really good experience. | May 2023 |
F83059 | brondesbury-medical-centre | https://www.nhs.uk/services/gp-surgery/brondesbury-medical-centre/F83059/ratings-and-reviews?currentpage=1 | Absolutely the worst practice | 1 | In this practice there is a lack of the basics necessary to work with patients. There is a big lack of care and sympathy towards who uses the practice. No one care, from the reception staff, absolutely without touch or understanding, to doctors ho have absolete method of communication. Its 3 weeks i m waiting to see a doctor to have my results, I was meant to go today. Unfortunately was late 10 min as I was coming from work, they cancelled my appointment, and they wouldnt help me. I told u could wait for any other doctors but they completely refused to find a solution, only one was to rebook for 2 weeks after. The receptionists are useless, rude and arrogant. 2 weeks ago my appointment was cancelled without even notification and today for 10 min late I have to wait again 2 weeks. How on the earth can this be allowed, how sick people can start treatment if this practice has this waiting list and the reception does the minimum just to bring home a salary without understanding the needs of the patients, where is the duty of care? This practice should be shut down as does nothing to improve the patients wellbeing. And some of the doctors could not recognise a cold even with a medicine book open.. | November 2022 |
F83005 | gower-street-practice | https://www.nhs.uk/services/gp-surgery/gower-street-practice/F83005/ratings-and-reviews?currentpage=1 | So helpful, a huge relief to find this GP practice | 5 | I recently moved to this GP practice. I can only say that I have found this GP practice totally helpful and supportive (they are so much better than the practice I transferred from). The phone has been answered quickly each time I have called. When I needed a prescription a GP sorted it within hours. The staff are always helpful and polite. Another GP got me a hospital referral within weeks, I saw a specialist who diagnosed and prescribed and my health has improved already. I had been trying to get help for that issue from my previous GP practice for 3 years. Thank goodness for these people at Gower Street. | November 2022 |
F83005 | gower-street-practice | https://www.nhs.uk/services/gp-surgery/gower-street-practice/F83005/ratings-and-reviews?currentpage=1 | Good care | 5 | Quick response times for my prescriptions, helpful team of staff, easy to get answers for my questions. Have been with the practice only short amount of time but they care about my health. | March 2022 |
F83005 | gower-street-practice | https://www.nhs.uk/services/gp-surgery/gower-street-practice/F83005/ratings-and-reviews?currentpage=1 | Very competent practice with excellent knowledge | 5 | I have been attending for ten years, doctors are very knowledgeable dealing with a very complex illness. The practice is professional, efficient and competent. Very good follow up for chronic illness, considering the pressure the NHS is under. Both face to face and telephone assessments, have been equally beneficial. Complex medications are well monitored, the prescription service is efficient. Also beneficial to have assessment by a pharmacist. I can’t think of one improvement that’s required, I’m very gracious for the good care. | March 2022 |