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D82037 | long-stratton-medical-partnership | https://www.nhs.uk/services/gp-surgery/long-stratton-medical-partnership/D82037/ratings-and-reviews?currentpage=1 | Ridiculous waiting times | 2 | Today I’ve had to wait 45 min twice. Once for my 3 year old and second for me. With my 3 year old waiting and getting irritated. Second time I still didn’t even get to see the dr. It is ridiculous! You can’t get an appointment with a dr and if you do manage to get one the wait is horrendous. 1 1/2 hours waisted in there today. | May 2023 |
D82037 | long-stratton-medical-partnership | https://www.nhs.uk/services/gp-surgery/long-stratton-medical-partnership/D82037/ratings-and-reviews?currentpage=1 | Top notch | 5 | top notch
★★★★★
Rated 5 stars out of 5
by soph - Posted on 09 March 2023
From an ECG and bloods to a consultation with my GP (who, incidentally is second to none), medication and a referral, the whole process was seamless. Mix in masses of knowledge, explanation of processes and oodles of kindness and you've got perfection. Thank you to my GP and the lovely nurses and staff.
Visited March 2023 | March 2023 |
D82037 | long-stratton-medical-partnership | https://www.nhs.uk/services/gp-surgery/long-stratton-medical-partnership/D82037/ratings-and-reviews?currentpage=1 | No Appointments | 1 | I've been trying to book an appointment for my daughter for 2 weeks. Always told there are no appointments for the next two weeks and to call tomorrow. Absolutely shocking service. | March 2023 |
D82037 | long-stratton-medical-partnership | https://www.nhs.uk/services/gp-surgery/long-stratton-medical-partnership/D82037/ratings-and-reviews?currentpage=1 | top notch | 5 | From an ECG and bloods to a consultation with my GP (who, incidentally is second to none), medication and a referral, the whole process was seamless. Mix in masses of knowledge, explanation of processes and oodles of kindness and you've got perfection. Thank you to my GP and the lovely nurses and staff. | February 2023 |
D82037 | long-stratton-medical-partnership | https://www.nhs.uk/services/gp-surgery/long-stratton-medical-partnership/D82037/ratings-and-reviews?currentpage=1 | Swan Lane Surgery. Amazing Doctors and staff | 5 | I 'm just posting a small review.
Whilst the entire Medical profession is not an ideal situation, I always find the Receptionists, Doctors, Nurses and staff to be amazing.
They are always helpful and try their very best to help us when we need them.
It is not always possible to get the appointment we would like but with the limited resources and increased workload I know they are doing everything in their power to help us all.
So, a big thanks to all you it is truly appreciated | January 2023 |
D82037 | long-stratton-medical-partnership | https://www.nhs.uk/services/gp-surgery/long-stratton-medical-partnership/D82037/ratings-and-reviews?currentpage=1 | No appointments | 2 | Instructed by my locum Dr to book a routine appointment to see her or a colleague in 3 weeks time. Admin say "no" as there are no routine appointments being booked. so here I am caught in the crossfire of disputes in the practice about who is in charge -- the medics or the admin . Not acceptable | November 2022 |
D82037 | long-stratton-medical-partnership | https://www.nhs.uk/services/gp-surgery/long-stratton-medical-partnership/D82037/ratings-and-reviews?currentpage=1 | uninterested in patients. | 2 | I spent over an hour trying to get through to make an appointment.
When I finally spoke to a receptionist, I was told that all the appointments for the next fortnight are booked up and she can't book anything later than that. If I call back in two days' time, I may be able to book an appointment for a fortnight's time (or later).
I also asked about an email I sent 11 days previously. She had no access to the email. I also suggested that more pleasant music (as I had to listen to I for an hour) might be a good idea. She said it was nothing to do with her.
The receptionist herself was friendly but unable to help. | November 2022 |
D82037 | long-stratton-medical-partnership | https://www.nhs.uk/services/gp-surgery/long-stratton-medical-partnership/D82037/ratings-and-reviews?currentpage=1 | Quick service | 5 | I called the doctors first thing for my little boy who has conjunctivitis. I was through to a receptionist within 10 minutes and as soon as I got off the phone a nurse practitioner called me back. They were very thorough on the phone and have prescribed the medication without me having to go into the surgery. Very helpful and brilliant service throughout. | August 2022 |
D82037 | long-stratton-medical-partnership | https://www.nhs.uk/services/gp-surgery/long-stratton-medical-partnership/D82037/ratings-and-reviews?currentpage=1 | No routine appointments again! | 2 | I tried to get an appointment on several occasions in July for a non urgent issue. Each time I was told by the receptionist to call back as no routine appointments available, only urgent appointments. I didn't want to take up an urgent slot but after several failed attempts at trying to book a routine appointment I was offered a urgent telephone slot. The GP called back that day and then brought me in for a face to face appointment and bloods and the service I received from the GP was very good. However, I then called back a few weeks later to try and book a follow up routine appointment and was again told there were no routine appointments available until September and that these could not be booked yet and to call back again next week! | July 2022 |
D82036 | old-mill-and-millgates-medical-practice | https://www.nhs.uk/services/gp-surgery/old-mill-and-millgates-medical-practice/D82036/ratings-and-reviews?currentpage=1 | Amazing team | 5 | Support received during end of life care of an elderly parent could not have been better. Everyone involved was caring and sensitive to our situation and went above and beyond to care for both the patient and the family caring for them. Thank you to the whole Practice | October 2022 |
D82036 | old-mill-and-millgates-medical-practice | https://www.nhs.uk/services/gp-surgery/old-mill-and-millgates-medical-practice/D82036/ratings-and-reviews?currentpage=1 | Rude dispensary staff member | 2 | There is an incredibly rude dispensary staff member at this surgery.
I would not recommend collecting any prescriptions here if at all possible. | June 2022 |
D82036 | old-mill-and-millgates-medical-practice | https://www.nhs.uk/services/gp-surgery/old-mill-and-millgates-medical-practice/D82036/ratings-and-reviews?currentpage=1 | Rang to Book Flu / Covid Jab rang but no appointment | 1 | Nearly 80 have no transport live on my own, Letter arrived to book covid/flu immediately rang practice as a neighbour could pick me up and take me but reception said appointments all booked that day.
Not helpful at all so will go without. | June 2022 |
D82036 | old-mill-and-millgates-medical-practice | https://www.nhs.uk/services/gp-surgery/old-mill-and-millgates-medical-practice/D82036/ratings-and-reviews?currentpage=1 | Amazing staff team | 5 | Caring and helpful staff team. Reception, healthcare, nurses, dispensery and GP's all provide thoughtful and supportive care for my elderly parents which helps me to continue to provide for them at home. | May 2022 |
D82036 | old-mill-and-millgates-medical-practice | https://www.nhs.uk/services/gp-surgery/old-mill-and-millgates-medical-practice/D82036/ratings-and-reviews?currentpage=1 | Fantastic Medical Practice | 5 | I cannot recommend this Medical Practice enough, they are very professional and all staff are friendly. A fantastic asset for the village.
Many Thanks to all the staff | March 2022 |
D82031 | parish-fields-practice | https://www.nhs.uk/services/gp-surgery/parish-fields-practice/D82031/ratings-and-reviews?currentpage=1 | System works for GPs not patients | 3 | I filled out an on line form early in the morning and was texted an appointment almost immediately, for 2 days later to see a GP. Unfortunately, the appointment was unsuitable due to work commitments, so I tried all day to call & change it. No answer until 16:30. Receptionist said she was unable to give me an appointment on another day and I have to fill out another form on that day. This was so frustrating I cried.
This practice is usually very good, but in this case it seems their system overly bureaucratic and exists only to help the GPs, not the patients. Whoever heard of a receptionist who is unable to make an appointment? | November 2022 |
D82031 | parish-fields-practice | https://www.nhs.uk/services/gp-surgery/parish-fields-practice/D82031/ratings-and-reviews?currentpage=1 | Face to face appointment | 5 | Despite national reports of delays with Doctor appointments, I am pleased to say I received a same day consultation with my doctor.
I got a full MOT and hopefully positive diagnosis of my current maladies. | September 2022 |
D82031 | parish-fields-practice | https://www.nhs.uk/services/gp-surgery/parish-fields-practice/D82031/ratings-and-reviews?currentpage=1 | Excellent customer care | 5 | The online service they provide is second to none! All I have ever received is excellent customer care. The response is always quick and the solutions always effective. I have received face to face, phone calls and even a video call over the last couple of years All in all I feel very lucky to have such a good practice here in Diss. | January 2022 |
D82031 | parish-fields-practice | https://www.nhs.uk/services/gp-surgery/parish-fields-practice/D82031/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Excellent online service which was quickly followed up by a very efficient triage by the Doctor . Fantastic service | January 2022 |
D83009 | beccles-medical-centre | https://www.nhs.uk/services/gp-surgery/beccles-medical-centre/D83009/ratings-and-reviews?currentpage=1 | Failure of GP Practices Own Policies | 1 | The practice has spent much attention and focus on "Patches" as a method for patients for contacting the practice for non emergency appointments and enquiries. I assume this is to reduce the pressure on telephone access which for the Beccles surgery is abysmal by experience.
After receiving four blunt text messages from the practice for failing to attend appointments for Flu and Covid vaccinations we are now exasperated. Each of these appointments were cancelled through the "Patches" system some two to three weeks before they were scheduled. This has been totally ignored and the practice has appeared to have failed to integrate their own internal communications.
It is of note that the reason for cancelling these services was to arrange these services externally in a good and timely manner and on a single appointment. The Beccles practice would not offer both injections together nor would they schedule these for my wife and I at the same time. Our experience of the management of these routine practices is poor and difficult to access. | October 2023 |
D83009 | beccles-medical-centre | https://www.nhs.uk/services/gp-surgery/beccles-medical-centre/D83009/ratings-and-reviews?currentpage=1 | Kind and helpful | 5 | I would just like to thank the receptionist who I spoke to this morning (17/10/2023) who showed kindness and empathy when it was greatly needed. | October 2023 |
D83009 | beccles-medical-centre | https://www.nhs.uk/services/gp-surgery/beccles-medical-centre/D83009/ratings-and-reviews?currentpage=1 | Kindness | 3 | After escorting an 85 year old gentleman to an appointment with a GP this morning I would like to say I believe it is time some system is provided where patients can just drop a letter or urine specimen without being rudely told that they needed to join the queue that was lengthy & slow(to be expected).
This man had a walking frame, have severe walking problems, 85 years of age. I have witnessed this reaction on various occasions especially to elderly patients.
Whilst I do not agree with patients rudeness, it does work both ways. | September 2023 |
D83009 | beccles-medical-centre | https://www.nhs.uk/services/gp-surgery/beccles-medical-centre/D83009/ratings-and-reviews?currentpage=1 | Minor Injury Clinic | 1 | When with a Minor Injury to the surgery this morning. They would not see me. Made me fill in a Patch's form. It says on the Minor Injury page that you must not fill in a patch's form. Its now 4pm and I have not been seen and have not had a appointment to see anyone. | August 2023 |
D83009 | beccles-medical-centre | https://www.nhs.uk/services/gp-surgery/beccles-medical-centre/D83009/ratings-and-reviews?currentpage=1 | Excellent service - friendly & responsive | 5 | Earlier in the year, I contacted this medical practice for HRT advice & help and the service was excellent & helpful. I used PATCHS which is a good system. Pharmacy on campus is great too. Most recently (last few days) when I was ill, the centre was easy to contact by phone, took on board all my details and I was seen the same day with a thorough check by the GP. Excellent service when I hear the horror stories elsewhere | July 2023 |
D83009 | beccles-medical-centre | https://www.nhs.uk/services/gp-surgery/beccles-medical-centre/D83009/ratings-and-reviews?currentpage=1 | Very pleased | 5 | After two consultations with GPs and a Pharmacist, and following their expert medical and lifestyle advice, I've been able to stop taking all my medicines except for precautionary statins. The nurses have been excellent taking blood samples, the results have been made available quickly and the follow-up advice has been excellent. Thank you to everyone at Beccles Medical Centre. | May 2023 |
D83009 | beccles-medical-centre | https://www.nhs.uk/services/gp-surgery/beccles-medical-centre/D83009/ratings-and-reviews?currentpage=1 | New online system | 1 | The new online system is useless. I went to make a request to speak to a doctor with regards to an ongoing health issue and it wouldn't let me, so tried looking for a contact bit for reception and there isn't a contact bit for it. | April 2023 |
D83009 | beccles-medical-centre | https://www.nhs.uk/services/gp-surgery/beccles-medical-centre/D83009/ratings-and-reviews?currentpage=1 | Difficult to get an appointment, but great when I did | 4 | The Practice has been great at organising/notifying routine Covid/flu etc. vaccinations; annual blood tests and review for a condition.
Recently, though, I tried for the first time (at this Practice) to get a one-off appointment for something 'new' (actually a serious worsening of something that's been going on since before I moved to the Practice a couple of years ago), and it was very challenging. The new to me Patchs system was a pain at the best of times, there were no appointments available day after day after day, and then it seemed to seize up entirely, send me round and round in circles without me being able to see whether there were any appointment or request one.
So I called into the surgery, anticipating further frustration, but the reception staff were very helpful (I think one person was being trained or guided by another) and pleasant. Soon afterwards I received a questionnaire via Patchs, which was all a bit alienating, and seemed to be based on a misunderstanding of what I had reported because it is not immediately apparent that there are further questions and, more particularly, questions on other topics to follow. By the end of it I could see it might have some relevance, if a bit tangential, but my previous answers might have been different if I had had an overview of the context at the outset. These types of automated systems are presumably introduced to save money, but are no substitute for two-away communication with a live person.
Very shortly afterwards I received a notification that an appointment would be arranged (which is just another routine step in the automated system, but a fundamental and positive change from the perspective of the patient, who doesn't know what the system is or what is going on), and then a specific appointment - to my amazement it was on just the next working day.
The doctor I saw was really pleasant, knowledgeable and helpful, and to my great surprise an unusually generous amount of time (compared to my experience in a previous GP practice) had been scheduled to explore my complex problem (though we over-ran even that, I'm afraid). I felt listened to and taken seriously (which has not always been my experience elsewhere), and was told I'd be given a further appointment and a referral for treatment/help to address my problem.
So, well done and a big thank you to the receptionists and to the doctor.
The online systems, though, are an infuriating and frustrating mess, but even if the problems with them are fixed they are an inappropriate approach to the basic task, in my view (though I understand the financial and other pressures that push GP practices down such a route). | April 2023 |
D83009 | beccles-medical-centre | https://www.nhs.uk/services/gp-surgery/beccles-medical-centre/D83009/ratings-and-reviews?currentpage=1 | Fantastic! | 5 | Had to call surgery about an urgent matter. The receptionist was amazing and went above and beyond for me and got things resolved quickly. Thankyou bmc | February 2023 |
D83009 | beccles-medical-centre | https://www.nhs.uk/services/gp-surgery/beccles-medical-centre/D83009/ratings-and-reviews?currentpage=1 | Please sort Patch's, lovely doctors | 3 | The booking system doesn't work. It breaks my heart, every hour another system full message and the slots have just been opened. I called only to be told by a kind receptionist that they were full. If you are one of the golden ticket people who get an appointment the staff are lovely and very helpful. I was not! Ended up at Paget after 4 days of trying ( please note 2 of these days were the weekend) | February 2023 |
D83034 | bungay-medical-centre | https://www.nhs.uk/services/gp-surgery/bungay-medical-centre/D83034/ratings-and-reviews?currentpage=1 | Outstanding | 5 | In every way this is an outstanding practice; patient and helpful reception; knowledgeable ,experienced docs.who go the extra mile and above all ensure that all patients are helped quickly and courteously. As one who has a frequent flier card there,I have never had any doubt going there and am always thankful for their help and patience. | January 2024 |
D83034 | bungay-medical-centre | https://www.nhs.uk/services/gp-surgery/bungay-medical-centre/D83034/ratings-and-reviews?currentpage=1 | On the ball | 4 | We were contacted at 1940 last week, and asked to do a stool test. This came back as a positive, and we got a prescription today.
Things have really sharpened up.
Perhaps someone should find out what has changed. | August 2023 |
D83034 | bungay-medical-centre | https://www.nhs.uk/services/gp-surgery/bungay-medical-centre/D83034/ratings-and-reviews?currentpage=1 | Great practice, great service. | 5 | I would like to say that myself and my husband are extremely grateful for the health service that we received at Bungay Medical Practice!
From the reception team to the nurses and GPs they all have an empathic and professional approach toward patients.
Thank you all for your support. | March 2023 |
D83034 | bungay-medical-centre | https://www.nhs.uk/services/gp-surgery/bungay-medical-centre/D83034/ratings-and-reviews?currentpage=1 | Great practise | 5 | I rung up lunch time hoping to speak to a doctor this afternoon, and I did the doctor was very kind understanding and courteous. I explained my symptoms over the phone which I really would like to see a doctor face to face as they can't see your face expression. So I told the doctor how I was feeling and what has happened and I can pick up up my medication tomorrow. And then I get another phone call and it was the receptionist and telling me what I need to pick up as I have a test done just rule out of a few things. So thankyou bungay medical practice you do a fab job and the receptionist staff are always very polite. | January 2023 |
D83034 | bungay-medical-centre | https://www.nhs.uk/services/gp-surgery/bungay-medical-centre/D83034/ratings-and-reviews?currentpage=1 | Totally Unhelpful | 1 | Phoned at 8am this morning. Automated service said "very busy please call back". Repeated several times. Eventually my call was put in a queue. When answered I was told all appointments were taken - call back tomorrow. I explained I had been calling since 8am. The receptionist simply repeated over and over "call back 8am tomorrow". She didn't even ask what the problem was or if it was an emergency. She simply wanted me off the phone asap.
This experience is not untypical. It would seem the level of help depends on who takes the call. | January 2023 |
D83034 | bungay-medical-centre | https://www.nhs.uk/services/gp-surgery/bungay-medical-centre/D83034/ratings-and-reviews?currentpage=1 | Great staff and practice | 5 | Bungay medical practice is one of the best practice I've ever been to.the staff at the practice are very nice, polite and very helpful and also very caring that's from the staff at desk as you go in, to nurses and doctors you meet. | July 2022 |
D83034 | bungay-medical-centre | https://www.nhs.uk/services/gp-surgery/bungay-medical-centre/D83034/ratings-and-reviews?currentpage=1 | Help with Menopause | 5 | Called the medical practice in the morning got a telephone appointment for the afternoon. I’m on HRT but having some issues with the one I have been using. I have been doing some research on HRT and wanted to discuss this with the GP. The GP called we had a discussion about why I thought the HRT I was on wasn’t working and the information I had gathered as to which one I thought maybe better suited to me. GP listened checked my history to check that there was nothing that prevented me from changing. We discussed the strength Sorted out a new prescription and said to give the new HRT a go then we could review in 3 months. I thanked the GP for being so great as so many women are having issues with getting HRT from their GP.
Just thought it would be nice to write a post of praise as so thankful to be at a great GP practice. | June 2022 |
D83034 | bungay-medical-centre | https://www.nhs.uk/services/gp-surgery/bungay-medical-centre/D83034/ratings-and-reviews?currentpage=1 | Great experience on first visit | 5 | Making an appointment was easy, I waited no more than 2 minutes to get through, I was offered a same day appointment. The GP consultation was thorough, offering me information that allowed me to make an informed choice. The staff I spoke to were efficient and polite and the practice was even running a Saturday blood collection clinic to help deal with demand. Given the extreme pressures Primary Care is under, this is outstanding. | January 2022 |
D83035 | cutlers-hill-surgery | https://www.nhs.uk/services/gp-surgery/cutlers-hill-surgery/D83035/ratings-and-reviews?currentpage=1 | Very caring, organised and efficient practice | 5 | Wait time on the phone is usually approximately 10 minutes. Triage system means a doctor phoned back within 30 minutes.
I was given a same day appointment even though this was not an emergency.
Doctor was on time and I then booked various other appointments that I am entitled to.
The doctor was caring, efficient and well informed. I had contact with 2 receptionists and they were both patient and organised.
I feel very very privileged that this is my surgery. I am so lucky. | August 2023 |
D83035 | cutlers-hill-surgery | https://www.nhs.uk/services/gp-surgery/cutlers-hill-surgery/D83035/ratings-and-reviews?currentpage=1 | Efficient service | 5 | Scan Friday …
Was expecting 2 week wait from hospital. Practice rang me Monday am with result, minimised that worrying waiting time ..v grateful indeed.
Scan was arranged v quickly too.
Thank you all | December 2022 |
D82015 | bridge-street-surgery | https://www.nhs.uk/services/gp-surgery/bridge-street-surgery/D82015/ratings-and-reviews?currentpage=1 | Fantastic all round service | 5 | I moved to Bridge Street about 10 years ago and have had numerous interactions with the medical professionals there. I cannot praise the entire service enough from the doctors, nurses and front of house receptionists. Everyone has treated me with respect, dignity and professionalism. During lockdown when appointments were necessarily curtailed it was always possible to speak to a doctor or nurse, the receptionists were always there to sort out repeat prescriptions and the like my husband and I had no problems at all. I have without doubt the best GP I have ever had, I am only sorry I cannot name her, she is always thorough and does not rush you through an appointment I have every confidence with her care. This also applies to the other doctors in the practice and the wonderful nursing team. Thank you Bridge Street I am in safe hands. | December 2022 |
D82015 | bridge-street-surgery | https://www.nhs.uk/services/gp-surgery/bridge-street-surgery/D82015/ratings-and-reviews?currentpage=1 | Perfect | 5 | Have been with the practice for nearly 9 years after moving from another area.
The Doctors nurses & other Health care professionals are amazing,not forgetting the receptionists secretaries & other admin staff. | March 2022 |
D82015 | bridge-street-surgery | https://www.nhs.uk/services/gp-surgery/bridge-street-surgery/D82015/ratings-and-reviews?currentpage=1 | Great Practice ! | 5 | Cannot fault this Doctors, after moving from Surrey where the Practices are awful, Bridge Street are very helpful, no issues in getting appointments, on top of tests and requests. My mum has also joined and with ulcerated legs for the best part of 10 years, the nurses here healed them within 3 months with a | February 2022 |
D82057 | campingland-surgery | https://www.nhs.uk/services/gp-surgery/campingland-surgery/D82057/ratings-and-reviews?currentpage=1 | Good practice | 5 | Once again Campingland surgery have come up trumps. I’ve had 2 telephone consultations and have felt happy and reassured concerned my health and the way forward with the recommended treatment. Thank you to all the staff at the surgery. | January 2024 |
D82057 | campingland-surgery | https://www.nhs.uk/services/gp-surgery/campingland-surgery/D82057/ratings-and-reviews?currentpage=1 | Terrible | 0 | I moved to the area a year ago . I have various health conditions. I’m on biological therapy, which compromises my immunity to infections . I’ve never had a new patient check or a drugs review. Early after registration I developed a chest infection. This is the only time I’ve seen a doctor. And since then I’ve had other infections not been seen , how can they be sure of a problem over the phone ? , and I’ve had to beg for antibiotics. I know when I need them this has been the same for a number of years for me . I feel like a number not a patient. My meds are messed up , not in , or unavailable due to brexit , the wars ,and COVID apparently. My previous surgery didn’t suffer these problems though and I was always seen if not by a doctor then by a dispensing nurse practitioner. I have yearly blood tests which haven’t happened as usually I’m sent for but I’ve booked myself in instead now !! I definitely wouldn’t rate them good or recommend them to anyone sorry I speak as I find | May 2023 |
D82068 | howdale-surgery | https://www.nhs.uk/services/gp-surgery/howdale-surgery/D82068/ratings-and-reviews?currentpage=1 | Too many errors and disappointments | 1 | Many small health problems prompted my request for a blood test. I was initially informed that I could book one over the phone, but then told that phone booking wasn't possible and I had to see a GP.
I booked an appointment, the GP requested four tests, and I then had to book another appointment.
On 11th October four lots of blood were drawn and sent for testing.
More than a month after my initial enquiry I am informed that only one test was carried out, and no explanation given as to why the other three tests, including cancer screening, were deemed so unimportant that the GP's requests were ignored.
My experiences over the last 25yrs at Howdale have been so poor, that I rarely go and just try to self medicate using Google. | October 2023 |
D82068 | howdale-surgery | https://www.nhs.uk/services/gp-surgery/howdale-surgery/D82068/ratings-and-reviews?currentpage=1 | Great Registrar | 5 | I had an appointment with the new Registrar this week. I was very impressed with how thorough this person was with going through all the different options that could be the source of my problem. I am very grateful for all the care and attention I received and the time spent trying to resolve my problem. | June 2023 |
D82068 | howdale-surgery | https://www.nhs.uk/services/gp-surgery/howdale-surgery/D82068/ratings-and-reviews?currentpage=1 | Really disappointed. | 1 | Never able to get a face to face appointment with a GP. Still waiting for blood results that were taken end of April and the scheduled call is mid June for the results. My last 2 appointments with a GP where cancelled and booked in with a nurse practitioner who told me I needed to see a GP and a paramedic who was there to take the pressure off the doctors who told me I needed bloods and had to wait 5 weeks for an appointment.
I have not had a proper medication review in 18 months.
I spent the first 30min calling constantly on redial trying to get through to be told I had to re try in the afternoon as no Dr is available now. I work it's not possible to take 1 hour out of you shift to redial over 100 times to still not get through.
When you call not in the Dr times the ofter very rude and abrupt reception ask you your medical history resons you want an appointment, refuse to make an appointment, and say the next avaliable one was 9 weeks for a routine appointment - but you need to explain what's wrong and its not routine. So then get told to call in the Dr slots that are twice a day is the best way to get seen and that everyone gets through. It's a total vicious circle.
It's totally frustrating, don't feel that the care is there. Poor service that needs looking at. | May 2023 |
D82068 | howdale-surgery | https://www.nhs.uk/services/gp-surgery/howdale-surgery/D82068/ratings-and-reviews?currentpage=1 | Very happy with the doctors and the office staff | 5 | My query is not related to a particular one thing. I am a wheelchair user and it’s this that I think the Surgery should review. One disabled parking bay is not enough and what makes this worse is having a gravel surface in the car park. When I attend the surgery I rarely can access the disabled bay and so am forced to try and get across the car park on foot, using a wheelchair across gravel is very difficult even if you have someone to help you. Please could we have more disabled bays and a better surface, acceptable to wheelchair users and even non wheelchair users who have difficulty walking. | May 2023 |
D82068 | howdale-surgery | https://www.nhs.uk/services/gp-surgery/howdale-surgery/D82068/ratings-and-reviews?currentpage=1 | Poor service | 1 | Joined the practice in march 2022, after some issues and a struggle I had to change my gp at the surgery, have since had other issues and whilst being poorly have been left without the required medication as between the doctors and pharmacy there has been no communication which has resulted in a prescription being cancelled. Unable to obtain an answer sometimes on the phone and trying to get an appointment is absolutely impossible, called on the 12th december to be told bo appointments until after xmas new year | December 2022 |
D82068 | howdale-surgery | https://www.nhs.uk/services/gp-surgery/howdale-surgery/D82068/ratings-and-reviews?currentpage=1 | Unable to get a face to face appointment | 1 | Have not seen my GP for 18 months or more, to get a telephone appointment takes up to 3 weeks, I have multiple myeloma and should have regular checks but these don't happen, after blood tests are taken I phone to get results and then maybe told I need to talk to my GP, who may not be available as I have said before for upto 3 weeks, the whole situation is totally unsatisfactory. I am disabled which is another complication. Have rheumatic and back issues, recently asked for a GP home visit, he didn't come but sent a lady who wasn't even a GP. Would like to change surgeries to one which is more accessible and hopefully helpful. | July 2022 |
D82065 | manor-farm-medical-centre | https://www.nhs.uk/services/gp-surgery/manor-farm-medical-centre/D82065/ratings-and-reviews?currentpage=1 | Kind professional and efficient | 5 | I badly cut my finger on a circular saw on march 15th. I saw practice nurse on the 16th who together with doctorr treated the finger and sent me to a&e They gave me a letter. a&e at Queen Elizabeth hospital were very efficient and further treated me. Subsequently I have had my finger dressings changed by manor farm nurses. everyone I have come into contact with from reception to nurses have been caring, kind, compassionate patient and cheerful. I am a male in my late seventies. The team is very professional, experienced and efficient. My finger is healing well. I felt relaxed and well cared for. I highly recommend this excellent medical practice. | March 2023 |
D82065 | manor-farm-medical-centre | https://www.nhs.uk/services/gp-surgery/manor-farm-medical-centre/D82065/ratings-and-reviews?currentpage=1 | Thank you so much! | 4 | Thank you to all of the team who were involved in triaging me on Friday from the Reception staff to the doctor. Thank you so much for agreeing to see me that day and then referring me to the QE. My eye had a corneal ulcer which was infected and I dread to think what would have happened if you hadn't helped me so well. | October 2022 |
D82065 | manor-farm-medical-centre | https://www.nhs.uk/services/gp-surgery/manor-farm-medical-centre/D82065/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Having visited the Doctor for a chest infection ,arrangements were made for me to have a respiratory test and a diabetic test within a couple of weeks. The staff could not have been more helpful or professional | September 2022 |
D82065 | manor-farm-medical-centre | https://www.nhs.uk/services/gp-surgery/manor-farm-medical-centre/D82065/ratings-and-reviews?currentpage=1 | A great practice | 5 | My experiences over the last 18 months or so have been excellent in every way. Lovely,helpful receptionists, caring professional nursing staff, who have been a tremendous support to me. Thank you! | July 2022 |
D82065 | manor-farm-medical-centre | https://www.nhs.uk/services/gp-surgery/manor-farm-medical-centre/D82065/ratings-and-reviews?currentpage=1 | Quick work….. | 4 | Visited the surgery earlier this week complaining of severe stomach pains. Returned the following day with faecal samples and for a blood test. Result of samples and a prescription for antibiotics delivered inside 24 hours. Recovery now on course.
Much impressed, and relieved, by the quiet efficiency of the staff, and the speed with which they addressed my complaint. | July 2022 |
D82065 | manor-farm-medical-centre | https://www.nhs.uk/services/gp-surgery/manor-farm-medical-centre/D82065/ratings-and-reviews?currentpage=1 | Excellent care. | 5 | It's very distressing to read so many negative comments about Manor Farm on a local chat website. My Sister and I have been patients here for 11 years and have always received excellent and caring service from many different members of the team during that time. This is particularly true of the last few years when both Covid and staff shortages have made life doubly difficult for the practice. They have dealt with it admirably, and continue to do so. It's particularly saddening and unjustified that one doctor was even described as "infamous"; when he always gave unstintingly of his time and skill. We seem to live in a very angry world these days and I hope this review will go some way towards redressing the balance. | June 2022 |
D82065 | manor-farm-medical-centre | https://www.nhs.uk/services/gp-surgery/manor-farm-medical-centre/D82065/ratings-and-reviews?currentpage=1 | You are just a number to them. | 1 | Been with the practice my whole life(45 years).
To them you are merely a statistic, a number, and are treated as such.
On the rare occasion I do have to go, I never see the same doctor and could not actually tell who my doctor really is.
Would not recommend. | June 2022 |
D82065 | manor-farm-medical-centre | https://www.nhs.uk/services/gp-surgery/manor-farm-medical-centre/D82065/ratings-and-reviews?currentpage=1 | Supportive medically and administratively, but... | 5 | I read the following:
If you have been advised by the surgery that your medication review is due, please use our Medication Review form.
However, when I click on 'Medication review Form' I read:
'How embarrassing, this can not be found'.
So: how do I in fact apply for a medication review online ?
In every other respect I consider myself and my wife lucky to be patients of Manor Farm - medical treatment, administration, dispensary, are all competently and considerately and cheerfully carried out. | May 2022 |
D82065 | manor-farm-medical-centre | https://www.nhs.uk/services/gp-surgery/manor-farm-medical-centre/D82065/ratings-and-reviews?currentpage=1 | Thank You | 5 | Every member of staff greet you presently, even on a phone call. They are patient, understanding and caring. My husband and I have been with practice since 2011, we have always received a very good service. We take this opportunity to thank every single member of the practice for their unfailing service and dedication to my husband and I 😀 | February 2022 |
D82621 | plowright-medical-centre | https://www.nhs.uk/services/gp-surgery/plowright-medical-centre/D82621/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | Having recently moved to Swaffham, our multi-generational family have had cause to use the practice nearly a dozen times for GP consultations and vaccination matters. Every, yes every, interaction has been positive. The staff have all been very helpful from telephone receptionist through to nurses and doctors. I have found the ability to request a consultation using the internet very useful. When a very speedy response via email and text offering an appointment was not picked up by me within the requested timescale, a direct telephone call was made to me to ensure my attendance. Service of the highest class! | November 2023 |
D82621 | plowright-medical-centre | https://www.nhs.uk/services/gp-surgery/plowright-medical-centre/D82621/ratings-and-reviews?currentpage=1 | Great sevice | 5 | The Swaffham practice is a relaxed and efficient service.I have never experienced the waiting room being full and the appointment system works well. | August 2023 |
D82621 | plowright-medical-centre | https://www.nhs.uk/services/gp-surgery/plowright-medical-centre/D82621/ratings-and-reviews?currentpage=1 | Very happy with this practice | 5 | I was originally given an appointment which was not convenient for me but this was changed without hesitation for a more suitable date. I arrived early for my appointment but found the video being shown in the reception area both interesting and informative. I was seen on time, all my concerns were dealt with to my satisfaction and the medication prescribed was available without delay. | July 2023 |
D82621 | plowright-medical-centre | https://www.nhs.uk/services/gp-surgery/plowright-medical-centre/D82621/ratings-and-reviews?currentpage=1 | First class treatment | 5 | I consulted the practice, minimal waiting time, follow up minor op very quickly conducted, efficiently and excellent aftercare
Total confidence
Relieved and most grateful to all the staff at Plowright | June 2023 |
D82621 | plowright-medical-centre | https://www.nhs.uk/services/gp-surgery/plowright-medical-centre/D82621/ratings-and-reviews?currentpage=1 | was a great practice | 2 | right i have tryed for 4 day now to speak to a doctor and i keep getting told to ring back and when i do it dont help want sort of doctors run this way atleast with my old doctor they never messed me around like this | June 2023 |
D82621 | plowright-medical-centre | https://www.nhs.uk/services/gp-surgery/plowright-medical-centre/D82621/ratings-and-reviews?currentpage=1 | Reception staff | 5 | I would like to say how professional all of the reception staff at both of the Plowright medical centres are , I had a complaint about a standard NHS memory test being not in depth enough and the receptionist brought this up to the practice manager and then took the time to call me to let me know that she had done so , which is very refreshing and to be honest unexpected, so thank you very much. I have found all of the staff to be extremely good and helpful.
I don’t feel enough positive feedback is made to staff, so if possible I would like this email to be passed on to all of your staff .
Thank you very much
Simon Brittan | April 2023 |
D82621 | plowright-medical-centre | https://www.nhs.uk/services/gp-surgery/plowright-medical-centre/D82621/ratings-and-reviews?currentpage=1 | Friendly and Helpful Practice | 5 | I had a very bad experience with my old GP and have severe medical anxiety. The reception team at Plowrights could not be more selfless, kind and caring if they tried! They have always gone above and beyond for me and I feel very lucky to have such a welcoming team when I need help. The Doctors and Nurses have always been very kind and deal with your problems quickly. I have never felt patronised or judged and at last I feel safe. Thank you so much Plowrights | March 2023 |
D82621 | plowright-medical-centre | https://www.nhs.uk/services/gp-surgery/plowright-medical-centre/D82621/ratings-and-reviews?currentpage=1 | Excellent care | 5 | Visited the surgery today and was seen and treated efficiently and sympathetically as always. I find the staff at the surgery to be professional and have every confidence in them. They do a wonderful job and would not hesitate to recommend. Thanks for all your care. | March 2023 |
D82621 | plowright-medical-centre | https://www.nhs.uk/services/gp-surgery/plowright-medical-centre/D82621/ratings-and-reviews?currentpage=1 | Excellent Practice | 5 | I called the practice for an appointment and the receptionist was so polite and helpful. Was given an appointment to see the doctor the following day and he was professional and very understanding of my needs. Was quickly referred for further investigations. I can't fault the service or care that I have received. I feel incredibly blessed to have such caring, professional individuals who work hard to deliver such amazing care. Thank you. | March 2023 |
D82621 | plowright-medical-centre | https://www.nhs.uk/services/gp-surgery/plowright-medical-centre/D82621/ratings-and-reviews?currentpage=1 | Excellent response | 5 | New to this surgery but 10/10 for the entire ringing reception too doctor call too blood test too results , at my last surgery i would still be waiting for a return call , residents of swaffham you dont know how good this surgery is compared to other places . | February 2023 |
D82072 | burnham-surgery | https://www.nhs.uk/services/gp-surgery/burnham-surgery/D82072/ratings-and-reviews?currentpage=1 | Pharmacy | 4 | I’m registered online for my repeat prescriptions. I see that I’m given a date when I can request a repeat prescription.
One of my medications states 1 or2 puffs twice a day. Obviously if I take 4 puffs a day I will run out sooner than 2 a day, how is this allowed for on the system?
The pharmacy requires 4 days to dispense the medication, as I’m not informed when my medication goes to Thornham it might be 5 or 6 days before I can collect ( after asking Thornham if they have it). Are these dates noticed or registered on the system as again I potentially can wait longer for my medications.
The last two times I requested a repeat perscription I had run out of one of my medicine in the most recent request it will be approximately 15 days before I can collect !
When I phoned reception to ask how to register the receptionist was not clear how it’s done although it’s been on your website since the end of March and went live 1st April! Thankfully she was very helpful and sent me the links to register.
Please advise
Regards
Robert Watson | March 2022 |
D82010 | grimston-medical-centre | https://www.nhs.uk/services/gp-surgery/grimston-medical-centre/D82010/ratings-and-reviews?currentpage=1 | An exceptional practice | 5 | While on holiday in Grimston I awoke one morning feeling very congested. We thought that I may have to ask a pharmacist for a professional opinion, but my husband found the telephone number for the Grimston Medical Centre in our holiday home. He 'phoned, and was told that I should register as a "Temporary Resident". The form was collected, completed and returned at approximately 9.40 a.m. To my surprise I received a telephone call at 10.10 a.m. and after discussing my symptoms I was asked to attend the centre for a face to face appointment at 10.30 a.m. I duly attended, was seen by the doctor (I am sorry I did not make a note of her name but it was room 6), and I was told that a prescription would be issued. I waited in the reception area, and a few minutes later the the antibiotics were delivered to me. This is truly exceptional service - the NHS we all want! From the staff manning the reception desk, to the GP and the pharmacist I received a very professional but friendly service; you saved my holiday. Thank you all so much - if there was an NHS award I would nominate you! | February 2023 |
D82010 | grimston-medical-centre | https://www.nhs.uk/services/gp-surgery/grimston-medical-centre/D82010/ratings-and-reviews?currentpage=1 | Great | 5 | I rang for an appt to see a doctor this morning. Got one for 10.10. Doctor was on time and very thorough. Cannot fault the practice. | February 2023 |
D82010 | grimston-medical-centre | https://www.nhs.uk/services/gp-surgery/grimston-medical-centre/D82010/ratings-and-reviews?currentpage=1 | Outstanding GP Practice | 5 | The care and support I receive has been consistently outstanding in the 5 years I have been a patient. When required I have always been able to speak to and see a GP (including during the Pandemic) where all have been thorough and shown fantastic care and understanding. The same of practice nurses, receptionists and dispensary staff. I feel incredible fortunate to be a patient at this practice. | September 2022 |
D82027 | heacham-group-practice | https://www.nhs.uk/services/gp-surgery/heacham-group-practice/D82027/ratings-and-reviews?currentpage=1 | Reliable and friendly service. | 5 | Twice this week a member of my family had cause to contact the Heacham Group Practice, firstly as a not so serious condition and later in the week for a more serious, unrelated problem. On both occasions she was seen and treated on the day of contact. Very impressed with both medical and reception staff. | December 2023 |
D82027 | heacham-group-practice | https://www.nhs.uk/services/gp-surgery/heacham-group-practice/D82027/ratings-and-reviews?currentpage=1 | Immediate response | 5 | I was very impressed with the response an elderly and obviously distressed lady received who walked in this morning to Heacham reception at 9.00 with no appointment. As she had walked through the pouring rain and complained of serious leg pain. She was asked to take a seat and the NP would see her in about 20 minutes. In fact she was seen in less than 2 minutes. | July 2023 |
D82027 | heacham-group-practice | https://www.nhs.uk/services/gp-surgery/heacham-group-practice/D82027/ratings-and-reviews?currentpage=1 | service up and beyond | 5 | I would like to say a huge thank you to Heachem surgery for prompt and excellent consultation today for seeing me today with a worrying problem | April 2023 |
D82027 | heacham-group-practice | https://www.nhs.uk/services/gp-surgery/heacham-group-practice/D82027/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Unfortunately we had to contact the surgery this morning as my husband was unwell over the weekend. We used the online form which was promptly acknowledged and very soon after we were called a and offered an appointment 45 minutes later. We were seen by the nurse practitioner who was thorougher and informative and listened to our concerns. A prescription was issued which I picked up later that morning. Excellent, courteous service. Thank you. | February 2023 |
D82027 | heacham-group-practice | https://www.nhs.uk/services/gp-surgery/heacham-group-practice/D82027/ratings-and-reviews?currentpage=1 | Getting back to before covid | 4 | I've had issues with practice during past 2.5 years. I felt I wasn't being listened to. However I rang asking for a telephone consultation, but was asked to go in. Very quickly it was decided I needed to go to a&e. As it would be quicker my husband took me. I can only thank practice nurse and Dr for their fast response. | January 2023 |
D82027 | heacham-group-practice | https://www.nhs.uk/services/gp-surgery/heacham-group-practice/D82027/ratings-and-reviews?currentpage=1 | End of life referral to GP | 1 | The Doctoe appeared unaware of the reason for the appointment , despite the fact the surgery had requested that we attend, having received referals by the District Nurse,the Hospice and oncology. Patient's ame shouted out by the Dr who didn't look round to see I was making my way. Name repeated grumpily. No apology for keeping us waiting. When advised what we were expecting from the appointment ( respect form, review of medication; donating the body for clinical research) s/he began to flick through the desktop and the Consultant's letter I had provided. The whole consult was hurried. I was advised to make notes of any questions and not to interrupt or she would lose her place. Robotic response to our request the body be donated to clinical research. It was big for us but she said it happens all the time and that she had pinged her secretary to complete the form. Stated that she had kept the case under constant review which I did not believe. Looked at her watch pointedly. Finally said she was sorry this was happening to us, but appeared more concerned that the wheelchair did not scratch the skirting boards. S/he offered us direct access to him/ her for the future, simply by contacting the receptionist. Tried to do this the following day- got a different Dr | January 2023 |
D82027 | heacham-group-practice | https://www.nhs.uk/services/gp-surgery/heacham-group-practice/D82027/ratings-and-reviews?currentpage=1 | Poor performance | 1 | Had blood test 6 weeks ago after a telephone consultaion, no contact from surgery after 4 weeks so rang to find out results, told by receptionist that results were ok but when i enquired about a specific test result was told she was not qualified to explain the result. I asked for an appointment to see my nominated doctor, who luckily was the duty doctor
and was told they would ring back with an appointment. No call back until surgery was closed and by a different doctor who left an answer phone message, immediately returned call only to hold on for over 17 minutes with no answer. Where do you go from here absolutely disgraceful no wonder A&E are busy. | August 2022 |
D82027 | heacham-group-practice | https://www.nhs.uk/services/gp-surgery/heacham-group-practice/D82027/ratings-and-reviews?currentpage=1 | Great Doctor | 5 | Unfortunately it says I cannot mention names but I had an appointment yesterday at noon. I was made to feel at ease from the very first moment I was called in by my Christian name. I felt throughout the appointment the doctor was kind and reassuring throughout the whole time. So I came away a very happy patient. | June 2022 |
D82027 | heacham-group-practice | https://www.nhs.uk/services/gp-surgery/heacham-group-practice/D82027/ratings-and-reviews?currentpage=1 | A bit of balance | 5 | Called practice at 08:27 Monday am. 90 second wait. Tel. appt made with GP. Call from GP 09:35. Appt. made for ECG & bloods with nurse at 09:45. Seen by nurse, ECG & bloods done. GP came in to examine after. Plan made for review after further tests off site. Back home at 10:10. Direct cost to me £0. If this can be bettered anywhere in the world I would like to know where and at what cost. Don’t knock it. | June 2022 |
D83059 | barrack-lane-medical-centre | https://www.nhs.uk/services/gp-surgery/barrack-lane-medical-centre/D83059/ratings-and-reviews?currentpage=1 | Great practice | 5 | Just want to praise barrack lane . Very friendly and efficient staff. I’m always able to get a appointment. Friendless while in the practice . I alway recommend Barrack lane .
They should be a good example to all dr surgery’s . | September 2023 |
D83059 | barrack-lane-medical-centre | https://www.nhs.uk/services/gp-surgery/barrack-lane-medical-centre/D83059/ratings-and-reviews?currentpage=1 | Disgusting | 1 | Reception are rude, they said the doctor will call back for my 2 year old but instead I received a message saying next time I should call the practice if I'm not planning to come in. Last week I went in because I have a consistent cough for over a month, the doctor was rude and condescending, she sent me home and told me to take hay fever tablets, even though she said I might have an infection in my throat. When I asked for general blood tests she said I look fine and it will cost them a lot of money to do the tests so she sent me home.. I will be moving to another practice. They are a disgrace | July 2023 |
D83059 | barrack-lane-medical-centre | https://www.nhs.uk/services/gp-surgery/barrack-lane-medical-centre/D83059/ratings-and-reviews?currentpage=1 | Going Downhill | 1 | Turned up for an appointment and was left waiting 20 minutes over my time and then told by a receptionist that the Doctor had cancelled my appointment. | April 2023 |
D83059 | barrack-lane-medical-centre | https://www.nhs.uk/services/gp-surgery/barrack-lane-medical-centre/D83059/ratings-and-reviews?currentpage=1 | Not Great at all | 1 | Wanted to actually speak to a Dr today, but was denied that by the receptionist, was asked why do I need to speak to a Dr. Personally, I found that very offending. I am concerned that a receptionist is able to look at my records and tell me that my recent treatment has not got back to them yet. Surely this is breaking Data Protection Act? I am seriously considering making a formal complaint to the GMC and leaving this surgery. | March 2023 |
D83059 | barrack-lane-medical-centre | https://www.nhs.uk/services/gp-surgery/barrack-lane-medical-centre/D83059/ratings-and-reviews?currentpage=1 | Great service | 5 | Very experienced, Doctors with kind and caring staff. Always very helpful despite very difficult times with staff shortages and sickness absences in this huge practice. Always trying their best. | October 2022 |
D83059 | barrack-lane-medical-centre | https://www.nhs.uk/services/gp-surgery/barrack-lane-medical-centre/D83059/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | Considering that all GP surgeries are under tremendous pressure, I believe that this practice provides excellent services and care. The admin staff are really friendly. The nurse practitioners and doctors are professional and kind and they go extra mile to help me and my family. | October 2022 |
D83059 | barrack-lane-medical-centre | https://www.nhs.uk/services/gp-surgery/barrack-lane-medical-centre/D83059/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Excellent service - all my long-term conditions managed extremely well. All clinicians very caring and there when I need them. | September 2022 |
D83059 | barrack-lane-medical-centre | https://www.nhs.uk/services/gp-surgery/barrack-lane-medical-centre/D83059/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | The services that I've received from Barrack Lane Surgery are excellent. The doctors and medical staff are friendly and highly professional. They ensure that I am properly informed about my health and care. I would have no qualms in recommending them. | August 2022 |
D83059 | barrack-lane-medical-centre | https://www.nhs.uk/services/gp-surgery/barrack-lane-medical-centre/D83059/ratings-and-reviews?currentpage=1 | Alienating and inefficient | 2 | There are some fantastic receptionists, nurses and GPS here. However they make so many mistakes and make contacting them a misery as the system is so convoluted and inaccessible. They make no adjustments for sensory impairment or learning disabilities. I have been argued with so many times that l do not take medication that they have prescribed for years. Yesterday they referred me to 111 that they should be doing thus putting out of hours under wrongful pressure. I feel utterly dehumanised and worthless because of this flaky and reckless surgery. I have deliberately avoided contacting them even with severe symptoms like heavy bleeding as they are too difficult to deal with and pass the buck inappropriately. | April 2022 |
D83024 | ivry-street-medical-practice | https://www.nhs.uk/services/gp-surgery/ivry-street-medical-practice/D83024/ratings-and-reviews?currentpage=1 | Amazing service | 5 | What an incredible experience. My first time using this surgery. Efficient. Knowledgeable. Helpful. Solutions focused. Thank you for your help and getting me treated. | August 2023 |
D83024 | ivry-street-medical-practice | https://www.nhs.uk/services/gp-surgery/ivry-street-medical-practice/D83024/ratings-and-reviews?currentpage=1 | fantastic service | 5 | Recently, I have wanted to see a doctor and have found the service Ivry Street offers, works seamlessly to this end. Polite and cheery receptionists, immediate appointment and a follow up appointment in just a few weeks. Nurses taking bloods start really early but you wouldn't know it, they are so happy and eager to give 100% attention. The doctor I saw went through results thoroughly and made sure I understood exactly what each result indicated. I feel very lucky to be a part of this practice. Thank you everyone! | June 2023 |
D83024 | ivry-street-medical-practice | https://www.nhs.uk/services/gp-surgery/ivry-street-medical-practice/D83024/ratings-and-reviews?currentpage=1 | Terrible service | 1 | Impossible to get an appointment, they tell you they'll call you back *at any time* and expect you to be looking at your phone 24/7 because they won't call for more than 5 seconds, or leave a voicemail. Then you can reception and they keep postponing the appointment and threaten you (they literally told me "ok this is your last chance so you better be ready") to be fully available. They told me "they'll call you back now" and it's been 20 minutes that I've been looking at my phone as I'm scared I'll miss another call. They do not respect patients time at all and sometimes they make other practices call you that I can reach (they tried to give me an appointment in a practice that's 50 minutes away walking for me).
Terrible service, I won't be using it any longer, calling 111 is the best option if you're registered with this practice that simply don't want to work or make any efforts to offer a quality service. | November 2022 |
D83033 | botesdale-health-centre | https://www.nhs.uk/services/gp-surgery/botesdale-health-centre/D83033/ratings-and-reviews?currentpage=1 | Good practice well organised | 5 | We were very pleased to find that the practice has implemented better ways for telephoning in for an appointment and that it is possible to see a clinician.
Also to have more staff such as paramedics on board.
Staff very helpful and friendly. | February 2023 |
D83033 | botesdale-health-centre | https://www.nhs.uk/services/gp-surgery/botesdale-health-centre/D83033/ratings-and-reviews?currentpage=1 | Back to how it used to be | 5 | Excellent receptionist service. Calm polite and efficient.
Appointments available and Doctors treatment first class.
This practice is back to how is used to be when it was classed as a flagship practice | December 2022 |
D83033 | botesdale-health-centre | https://www.nhs.uk/services/gp-surgery/botesdale-health-centre/D83033/ratings-and-reviews?currentpage=1 | Booking | 3 | Booking system impossible, tried to book an advance appointment and was told it would be in 4 weeks time,trying to get an appointment on the day is very frustrating as I was 64 th in queue and took 1hour 30 minutes. | November 2022 |
D83033 | botesdale-health-centre | https://www.nhs.uk/services/gp-surgery/botesdale-health-centre/D83033/ratings-and-reviews?currentpage=1 | Awful booking system | 1 | You can only phone at 08.30 for an appointment. On hold for at least thirty minutes to be put through to a receptionist who says all appointments have been taken. I have done this on many occasions and only got an appointment when I broke down, cried and put the phone down. I have had two lots of cancer in the last four years and I don't feel supported by my GP surgery at all. | September 2022 |
D83033 | botesdale-health-centre | https://www.nhs.uk/services/gp-surgery/botesdale-health-centre/D83033/ratings-and-reviews?currentpage=1 | Getting an appointment | 2 | I received a text from the NHS informing me that due to my health issues I was eligible for a covid booster despite my age. A few days later I received another text from the NHS stating I was eligible for a flu jab because I was susceptible to serious illness due to my health problems and to contact my surgery to arrange an appointment. I then contacted Botesdale health centre to arrange an appointment for both injections, the receptionist informed me that the surgery has a policy of providing both injections on an age criteria and that health issues are irrelevant and because of my age I did not qualify.
I find it a disgrace that a perfectly healthy person can get these injections as long as they qualify by age, whereas I cannot get them because of my age but have health issues which puts me at risk of serious health problems which the NHS have recognized but Botesdale health centre completely ignore. | September 2022 |
D83033 | botesdale-health-centre | https://www.nhs.uk/services/gp-surgery/botesdale-health-centre/D83033/ratings-and-reviews?currentpage=1 | Terrible appointment booking system | 2 | You can dial at 8.30 and be 60 plus in the queue, can take 1 hour 40 minutes to get through to be told there are no appointments left. | May 2022 |
D83033 | botesdale-health-centre | https://www.nhs.uk/services/gp-surgery/botesdale-health-centre/D83033/ratings-and-reviews?currentpage=1 | Authentic G.P's | 5 | I have always avoided previous surgeries due to some bad experiences, however this surgery and staff are outstanding! I never leave reviews but feel compelled to do so due to the care I have received at this practice - outstanding. | February 2022 |