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D83011 | bridge-road-surgery | https://www.nhs.uk/services/gp-surgery/bridge-road-surgery/D83011/ratings-and-reviews?currentpage=1 | Great practice | 5 | Saw a new doctor who I think is from our local hospitals, was lovely and friendly a great credit to the practice | August 2023 |
D83011 | bridge-road-surgery | https://www.nhs.uk/services/gp-surgery/bridge-road-surgery/D83011/ratings-and-reviews?currentpage=1 | Good practice | 5 | I have found the staff at bridge road extremely helpful and the time given to me by the nurses has been amazing and also very helpful | July 2023 |
D83011 | bridge-road-surgery | https://www.nhs.uk/services/gp-surgery/bridge-road-surgery/D83011/ratings-and-reviews?currentpage=1 | Disappointed | 2 | I have been with this surgery for many years. I am disappointed that now it is so hard to get an appointment with my regular GP. I do understand that my GP does not work everyday and only certain days of the week, but trying to get an appointment using the telephone and speaking to the receptionist is impossible! Another GP that I had spoken too strongly advised me to see my regular GP and had put a request in to the receptionist. | June 2023 |
D83011 | bridge-road-surgery | https://www.nhs.uk/services/gp-surgery/bridge-road-surgery/D83011/ratings-and-reviews?currentpage=1 | New computer system | 5 | The new computer system is much much better 100%.
Im now able to leave a message for my surgery that isnt urgent when its convenient for me and not at 8 in the morning and if its 8:30 i’m too late.
The new system is so much better thank you. | May 2023 |
D83011 | bridge-road-surgery | https://www.nhs.uk/services/gp-surgery/bridge-road-surgery/D83011/ratings-and-reviews?currentpage=1 | Very dissatisfied | 2 | My husband had suspected food poisoning i rang 111 and told to ring my gp for a phone call from doctor I rang them for a call back snd never received it we never got any help or advice pretty disgusting | May 2023 |
D83011 | bridge-road-surgery | https://www.nhs.uk/services/gp-surgery/bridge-road-surgery/D83011/ratings-and-reviews?currentpage=1 | Concerning | 1 | They have No midwife allocation and have no interest in new pregnancy. This is my first pregnancy and I am highly concerned for my well-being (unlike the practice) I have no midwife and no antenatal care. All I received was a mobile number for a midwife who states she won’t reply to any voicemail for several days. There is absolutely no compassion or patient care. I have no idea what I will now do as I am extremely unwell with this pregnancy and no pharmacy will give me any medication without GP or midwife prescription but the receptionist said I can only see the GP for pregnancy termination options. I don’t expect my pregnancy to last unfortunately. I strongly suggest a CQC visit to this practice. | May 2023 |
D83023 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/D83023/ratings-and-reviews?currentpage=1 | They are a joke | 1 | I called the surgery who told me there was no appointments even though I had been on the 111 website who had said it was shingles and I needed antivirals asap so only needed the prescription to get them, the surgery said sorry no appointments call 111 who then told me the same and to call my surgery back which I did who then put me on hold while I waited to speak to the doctor, after waiting 10 minutes the lady then came back and said we can see you sometime tomorrow which is a waste of time as I need to have the medication asap as the advice says online, at this point I’ve given up and is the reason I never bother with the doctor, it seems strange as I’m always getting messages from my surgery asking me to go in for Covid or flu vaccines, is this because they get paid extra if I comply, no wonder our nhs is in a mess if this is how they run the system. | January 2024 |
D83023 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/D83023/ratings-and-reviews?currentpage=1 | Concern | 1 | Unfortunately it feels impossible to get an appointment. The telephone wait was over 50 this morning. I did indeed message online but they told me there was no appointments and that I needed to call again on Monday.
It is quite concerning, if someone was unable to use online system would they have to wait on the tele cue? Whilst trying to manage other aspects of their daily life. I feel the stress of not being able to get an appointment is going to have long term consequences on peoples health. People are probably going to give up on appointments, feel they have to go to accident and emergency for support. Or just lose the energy to keep trying to get appointments, leading to reduced likelihood to seek help, causing potential symptoms which could be managed and prevented early.
I am seeing the consequence of this in secondary care. People not going to their GP practice because they feel they won't be supported.
This system of same day booking (of which no guarantee that you will have your symptoms reviewed ) really needs to be reviewed as it is really not working. | November 2023 |
D83023 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/D83023/ratings-and-reviews?currentpage=1 | poor service | 1 | The only way to get an appointment is to go to the surgery at 7.45am. That is to book an appointment for that day, you can't even book a routine appointment say for 2 weeks ahead | September 2023 |
D83023 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/D83023/ratings-and-reviews?currentpage=1 | G-d awful | 1 | I don't even know where to begin.
Staff with little to no reading comprehension.
An unusable online form.
Unreasonable rules.
Insane waiting time on the phone.
My advice. Don't get ill if you are at this surgery.
I am taking my complaints further. I know the NHS is "struggling" but maybe we need to address why. And it certainly isn't lack of pay! | July 2023 |
D83023 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/D83023/ratings-and-reviews?currentpage=1 | My practice, So bound to be good | 5 | I normally ring, but have only been seen by underling very rarely by my official doctor so a bit disappointed not doing so. Maybe they spread the load of patients. I have gone many times by bus to John Pageant | March 2023 |
D83023 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/D83023/ratings-and-reviews?currentpage=1 | Once again I feel let down by this practice. | 2 | I called the surgery on the 7th to ask if they could 're prescribe some medication which I have been prescribed for over a month, the lady on reception was polite and told me she will get it authorised and to call in the morning to check... I called the next morning only to be told I need to speak to a doctor, the lady took all of my details and told me a doctor should call me in the afternoon, at around 16:30 I called back only to be told I have no appointment it's not on the system and was told I would get a call the following day, I said this is not good enough where has my appointment gone I need pain relief as I have herniated discs in my spine and pain in my legs, I asked to speak to the manager to be told she has gone home... so I'm writing this at 3am as I can't sleep again due to the pain in my legs. Not happy. | June 2022 |
D83023 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/D83023/ratings-and-reviews?currentpage=1 | Very good service | 5 | I have lived in Lowestoft for just over a year and have nothing but praise for the staff and service I have received with repeat prescriptions and other issues. | April 2022 |
D83023 | high-street-surgery | https://www.nhs.uk/services/gp-surgery/high-street-surgery/D83023/ratings-and-reviews?currentpage=1 | Lovely receptionist | 5 | I didn’t attend the surgery but the receptionist call me to remind me to book my one year old in for her vaccinations - something I’d been meaning to do for weeks but kept forgetting. She was very patient and understanding on the phone. I appreciate the pressure everybody in the NHS is under, now more than ever so I just wanted to send a message to say you are all doing a great job and thank you, thank you, THANK YOU! | February 2022 |
D83030 | kirkley-mill-health-centre | https://www.nhs.uk/services/gp-surgery/kirkley-mill-health-centre/D83030/ratings-and-reviews?currentpage=1 | Great Service | 5 | I have had an occasion to contact the practice several times within the last couple of months for various medical reasons. The phones are answered in a timely fashion, the receptionists have always been helpful and courteous and appointments made easily and within a reasonable time frame that allows me to see the GP I am familiar with. Sometimes my GP appointments are slightly delayed but I accept this as part of the personal service the GP is providing to the patient in front of me. I have never felt under pressure or rushed when consulting my GP and appreciate the time he gives me. I have absolutely no complaints and remain very thankful of the service I receive. | January 2024 |
D83030 | kirkley-mill-health-centre | https://www.nhs.uk/services/gp-surgery/kirkley-mill-health-centre/D83030/ratings-and-reviews?currentpage=1 | Very poor practise | 1 | Joined Dec 22, have a serious health condition, couldn't get an appointment for 2 months, let the practise know I needed a referral for the condition, they didn't bother following that up for 3 months.
Online appointments are never available. Aiming to join another practise. | December 2022 |
D83030 | kirkley-mill-health-centre | https://www.nhs.uk/services/gp-surgery/kirkley-mill-health-centre/D83030/ratings-and-reviews?currentpage=1 | Great practice | 4 | Its helpful and very good they work really hard for the population I love to go there and I hope they keep been better | December 2022 |
D83030 | kirkley-mill-health-centre | https://www.nhs.uk/services/gp-surgery/kirkley-mill-health-centre/D83030/ratings-and-reviews?currentpage=1 | Very Helpful Receptionist | 5 | I telephoned the surgery today to adjust 2 appointments. The receptionist went out of her way to help me. She was kind and very efficient. | August 2022 |
D83047 | rosedale-surgery | https://www.nhs.uk/services/gp-surgery/rosedale-surgery/D83047/ratings-and-reviews?currentpage=1 | Lack of care | 1 | Had a stomach problem for over 3 months before seeking help, as it got very painful when I was moving, and cannot sit up, and have a small lump in my groin.
I work abroad so wanted it to be checked out. Was told a hernia is not an emergency so a doctor will not see me for 2 weeks and to wear tight underwear to support it until I got back from my 5 week trip.
If I didn't like it go to A&E doctor at jph
6 hours of waiting room later, the jph gp suggested I get a scan (what I wanted in first instance) and referred me back to the Rosedale GP, to get a scan.
Who then, gave me a message to arrange a urine and blood sample, to make sure it is necessary to get a scan.
I am no proffesional, but I am sure blood and urine test doesn't check for hernias.
To note, if I have time off work I don't get paid i also train at an athletic level so the last thing I want is to see a doctor or be anywhere near a hospital for a sick note.
I do not rate this surgery in level of care or interest in a patients needs, so will be changing when I can. | October 2023 |
D83047 | rosedale-surgery | https://www.nhs.uk/services/gp-surgery/rosedale-surgery/D83047/ratings-and-reviews?currentpage=1 | great doctors awful receptionists | 1 | ive had nothing but a bad headache when dealing with the receptionists when trying to order my fathers prescriptions,im always told they will be ready for the end of the day only for them not to be ready the next day when i go to collect them,when they are there important items are missing and have not been put through,my father needs his medication as he is extremely poorly,this has happened more than once and seems to be a regular occurrance. | July 2023 |
D83047 | rosedale-surgery | https://www.nhs.uk/services/gp-surgery/rosedale-surgery/D83047/ratings-and-reviews?currentpage=1 | Nowhere to leave feedback and messages | 3 | I wanted to do 2 things- register a comment with the practice manager and reply to some information/ advice given by medical staff but was unable to do either online.
There is no mechanism on the practice website to leave feedback or raise concerns.
I can usually send requests/ messages about symptoms & treatments via the Consulting Room option but wasn't able to do so as there were no appointments available. I didn't need an appointment or same-day response. Why can't routine responses to questions just be sent to the practice?
Really unhelpful, especially as it's often hard to get theough on the phone | February 2023 |
D83047 | rosedale-surgery | https://www.nhs.uk/services/gp-surgery/rosedale-surgery/D83047/ratings-and-reviews?currentpage=1 | Unrealistic waiting list for contraceptive implant renewals | 3 | I have always been a very satisfied person when dealing with anything related to Rosedale surgery until very recently. To have been sent a letter in December of 2022 to say that my contraceptive implant will be no longer effective from 19/02/2023 and to make an appointment which I did early in January, only to be put on a waiting list that I am still currently on and it’s the 17/02/23 is just shocking, the last few times I have called reception I have been told to call the icash clininc instead to which they annoyingly also have a 4-8 week waiting time. I think this is shocking practice and will no doubt lead to many unwanted pregnancies. The surgery has has duty to let patients know that the waiting list is more that 8 weeks in order to prevent many women being unprotected by their contraceptive method which were mainly fitted by the surgery in the first place. I only hope that this issue is rectified as soon as possible. Very disappointing. | January 2023 |
D83047 | rosedale-surgery | https://www.nhs.uk/services/gp-surgery/rosedale-surgery/D83047/ratings-and-reviews?currentpage=1 | Good surgery | 5 | I joined this surgery about 18 months ago and had a good experience each time I have had the need to contact the surgery. Recently had a blood test and was in and out in 5 minutes. Very happy with the service. | December 2022 |
D83047 | rosedale-surgery | https://www.nhs.uk/services/gp-surgery/rosedale-surgery/D83047/ratings-and-reviews?currentpage=1 | helpful staff | 5 | I just wanted to say a massive thank you to the admin and receptionists at Rosedale. My son has a few additional needs and I had to phone the admin staff for several different reasons in a short amount of time and every time they were so lovely, supportive and went out of their way to help. They always phoned me back to let me know what was happening. On a couple of occasions, I got emotional as I was struggling with trying to organise collecting prescribed formula, scripts etc and the team were extremely sensitive, compassionate and did everything in their means to help me and my family! This means a lot as they are the first people you speak to when feeling unwell, and having a friendly and caring person answering the calls makes the world of difference. | December 2022 |
D83047 | rosedale-surgery | https://www.nhs.uk/services/gp-surgery/rosedale-surgery/D83047/ratings-and-reviews?currentpage=1 | Great Service | 5 | I would like to thank the reception and prescription team. I found myself out of a medication due to a pharmacy issue and I explained the situation to the lady behind the desk, who was really helpful and organised a new prescription, without any issue... Thank you. | December 2022 |
D83047 | rosedale-surgery | https://www.nhs.uk/services/gp-surgery/rosedale-surgery/D83047/ratings-and-reviews?currentpage=1 | Once again, brilliant service. | 5 | We transfered to this practice, having been severely disappointed by the level of support offered by a neighbouring surgery. Best decision we've ever taken.
We made an enquiry online about receiving flu and Covid boosters. Within half an hour we were messaged with appointment times.
On the day, the management of the process was very efficient. In surgery for under 8 minutes, 2 injections done, and it didn't hurt!!
By contrast to other practitioners, this service goes above and beyond to provide a good level of patient care.
No doubt, they make mistakes (like us all). I expect they occasionally get it wrong. But take it from me, in comparison with others their performance is exceptional.
Well done! | September 2022 |
D83047 | rosedale-surgery | https://www.nhs.uk/services/gp-surgery/rosedale-surgery/D83047/ratings-and-reviews?currentpage=1 | Observation on Patient Reviews/Blood Tests | 5 | Prior to Covid Lockdowns - I was asked to have an age-related health review, it wasn't possible to proceed at that time.
First Part - As a follow up In August this year I asked and had a blood test - the feedback process was that if everything was normal/okay then I would hear nothing.
I telephoned today and was told the blood test results were indeed considered to be normal. When I asked what the cholesterol reading was - it was in the normal range 3.6 to5 - then I asked what it was actually - I was told it was 4.9 - this is at the highest end of the range. (I said to the lady who gave me feedback that I would write suggesting that if test results showed up certain parameters, then it should be normal practice to telephone patients.)
Not knowing what the other aspects of the blood test show were other readings though within the ranges but at a high level like the cholesterol. Do I need to be alerted to be looking at my lifestyle and making any changes as a result of other parts of the test?
Second Part - Health Reviews for older people do they include further processes like blood pressure checks/ weight review and check on family histories for example of heart condition?
Look forward to hearing from you.
Tim Harris | August 2022 |
D83047 | rosedale-surgery | https://www.nhs.uk/services/gp-surgery/rosedale-surgery/D83047/ratings-and-reviews?currentpage=1 | Brilliant Surgery | 5 | The service we receive from Rosedale is 5 star all the staff Doctors, Nurses, Receptionists etc have always been so caring and helpful nothing is to much trouble, we are very lucky to be in their catchment area. | July 2022 |
D83016 | victoria-road-surgery | https://www.nhs.uk/services/gp-surgery/victoria-road-surgery/D83016/ratings-and-reviews?currentpage=1 | Very organised | 5 | I attended Saturday surgery for my flu jab the practice and staff were well organised and very professional I had no waiting straight in and out again. | October 2022 |
D83016 | victoria-road-surgery | https://www.nhs.uk/services/gp-surgery/victoria-road-surgery/D83016/ratings-and-reviews?currentpage=1 | Brilliant service | 5 | I sent a footfall request at 14.45pm.GP phoned at 4.05pm.Prescription ready to collect at pharmacy by 4.30pm.What amazing service.Thank you | January 2022 |
D82056 | elmham-surgery | https://www.nhs.uk/services/gp-surgery/elmham-surgery/D82056/ratings-and-reviews?currentpage=1 | Excellent care | 4 | I have been a patient for many years at the surgery and in general has always been really good and helpful. Recently I had a visit that I felt deserved a great review, as all tests were carried out, an exam, and the Doctor I saw really listened and helped me make sure they had understood my problem correctly. So kind and professional. I find everyone there from reception to doctors/nurses all so helpful. | December 2023 |
D82056 | elmham-surgery | https://www.nhs.uk/services/gp-surgery/elmham-surgery/D82056/ratings-and-reviews?currentpage=1 | Great patient experience | 4 | On the couple of occasions I have needed to contact the surgery for an appointment it has been a straightforward experience and all staff from reception through to GPs and nurses have been friendly, very helpful and thorough. | June 2023 |
D82056 | elmham-surgery | https://www.nhs.uk/services/gp-surgery/elmham-surgery/D82056/ratings-and-reviews?currentpage=1 | Excellent service and support | 5 | My son recently had to have an ultra sound scan which was arranged in extremely quick time. The scan was carried out at 8 pm on a Monday evening and I was telephoned the next morning at 8.55 with the result. I can't praise all the staff involved highly enough. | May 2023 |
D82056 | elmham-surgery | https://www.nhs.uk/services/gp-surgery/elmham-surgery/D82056/ratings-and-reviews?currentpage=1 | Wonderful practice | 5 | We are truly blessed to have this surgery - the doctors are absolutely brilliant but all staff (reception, dispensary, AHPs, phlebs, domestics) go above and beyond to help their patients. | February 2023 |
D82056 | elmham-surgery | https://www.nhs.uk/services/gp-surgery/elmham-surgery/D82056/ratings-and-reviews?currentpage=1 | All medical staff amazing reception staff not | 3 | All of the medical trade staff are amazing but the receptionist are most unhelpful I’ve experienced this 4timea with practice and never name given when on phone like say they should. | December 2022 |
D82056 | elmham-surgery | https://www.nhs.uk/services/gp-surgery/elmham-surgery/D82056/ratings-and-reviews?currentpage=1 | Very Helpful | 4 | Telephoned to inquire about making a Covid booster appointment as the NHS website was only offering locations too far away. Firstly, the phone was answered straight away. Secondly, the person answering was very helpful and gave me an appointment, moving my husband's appointment to the same time so that we could go together. Perfect result. I am very grateful. | October 2022 |
D82056 | elmham-surgery | https://www.nhs.uk/services/gp-surgery/elmham-surgery/D82056/ratings-and-reviews?currentpage=1 | Amazing care and concern | 5 | I was told to attend the surgery asap to see the GP. Immediately my concerns and pain were listened to and arrangements were made to contact my daughter for immediate transport to the hospital. I would like to thank the team unreservedly for their professionalism and swift action. | September 2022 |
D82056 | elmham-surgery | https://www.nhs.uk/services/gp-surgery/elmham-surgery/D82056/ratings-and-reviews?currentpage=1 | Unable to get appointment | 1 | I phoned the surgery as I had chronic back pain. I was informed there was no availability for either a face, to face appointment or a telephone call from a clinician. Advise to go to a pharmacy or walk in centre in Norwich - 25 miles away. I was unable to do either due to being in pain.
I asked for an appointment on Monday after the weekend and was informed it would be the same situation then as shortage of Dr's.
Left me feeling very distressed and to be honest very frightened as no help available. | August 2022 |
D82056 | elmham-surgery | https://www.nhs.uk/services/gp-surgery/elmham-surgery/D82056/ratings-and-reviews?currentpage=1 | Brilliant Pharmacy Service | 4 | I’m a full time cater for my partner and as such, have to remember everything. Today the practice pharmacy team went well beyond their role by sorting out my forgotten medication (my fault) and making sure I was clear about dose changes.
This means so much! | August 2022 |
D82056 | elmham-surgery | https://www.nhs.uk/services/gp-surgery/elmham-surgery/D82056/ratings-and-reviews?currentpage=1 | Great service | 4 | Phoned in morning with a very worrying health issue. Was able to fit me in that day whereupon I saw an absolutely excellent new (to me) doctor. He was very professional, carried out a full examination and put my mind at rest. | July 2022 |
D82039 | mattishall-surgery | https://www.nhs.uk/services/gp-surgery/mattishall-surgery/D82039/ratings-and-reviews?currentpage=1 | Nurse was great | 5 | Came in to see Nurse today - She was incredibly helpful and chatty - Certainly helped put me at ease - Please can you pass on my sincere appreciation for her professionalism (I foolishly forgot her name) | January 2024 |
D82039 | mattishall-surgery | https://www.nhs.uk/services/gp-surgery/mattishall-surgery/D82039/ratings-and-reviews?currentpage=1 | Incredibly responsive staff | 5 | I called the surgery today as I was concerned about my father. The receptionist was extremely helpful and organised a same day appointment with an ANP. The ANP thoroughly assessed him, took blood and organised appropriate treatment. Thank you very much! | December 2023 |
D82039 | mattishall-surgery | https://www.nhs.uk/services/gp-surgery/mattishall-surgery/D82039/ratings-and-reviews?currentpage=1 | Bad attitude | 1 | I rang up the surgwry to get a appointment I ring at exactly 8:30 am only to have the phone out down on me twice
I then rang them back and was in the queue for 53 minutes when I finallly got through to the receptionist she said I had to ring back at 8:30 next morning
She made a remark about normal people would ring or just turn up at the reception and book a appointment
I have explained the symptom of the hat I’m having and they told me to go to a walk in Center where I could possibly infect others
I feel very let down that the receptionist is allowed to be so judgemental towards a patient | November 2023 |
D82039 | mattishall-surgery | https://www.nhs.uk/services/gp-surgery/mattishall-surgery/D82039/ratings-and-reviews?currentpage=1 | New innovative ideas | 4 | The experience we have had of the new Pharmacy box collection service for medication has been so good. It has proved a real asset to the surgery. I no longer need to go into the pharmacy which will not only benefit myself but also reduce queuing and pressure on staff. A pin is sent to my mobile phone and this is very simply entered into machine and medication dispensed in seconds. Brilliant!
If you are worried about this process please don’t be it is so simple and also it can be used 24/7 not just in pharmacy opening times.The pharmacy are having a robot installed and a refit so I feel the practice is really open to new technology and improving their service to its patients. Well done everyone. | October 2023 |
D82039 | mattishall-surgery | https://www.nhs.uk/services/gp-surgery/mattishall-surgery/D82039/ratings-and-reviews?currentpage=1 | Amazing service | 5 | I would like to thank each member of staff from both Mattishall and Lenwade surgery! The service provided is always above and beyond for both myself and my children. With the ongoing pressures within the NHS the staff are always trying their best and will try to solve any issues that arise to the best of their ability! You provide a fantastic service- thank you | January 2023 |
D82039 | mattishall-surgery | https://www.nhs.uk/services/gp-surgery/mattishall-surgery/D82039/ratings-and-reviews?currentpage=1 | Great practice | 5 | I cannot be more thankful for the support I receive regularly from this surgery and feel that GP services are not getting enough recognition. When I called this morning I was 19 in the queue, but when I got through I got informed a doctor would call me between 10-11am, which I thought was amazing. I got a call by 09:30am and the doctor not only spoke to me on the phone but then asked to see me in the GP surgery as soon as I could. I was there within 15 minutes, I got reviewed and got treatment from the pharmacy all by 10am! Unbelievable service and cannot thank the staff enough for their continued effort. | June 2022 |
D82020 | orchard-surgery | https://www.nhs.uk/services/gp-surgery/orchard-surgery/D82020/ratings-and-reviews?currentpage=1 | Fabulous Patient care and lovely staff! | 5 | I would like to take the time to say that I cannot fault Orchard surgery for the care they give me, My son and my other family who are registered at Orchard.
Nothing is ever too much and all the staff are kind and caring. I cannot thank them all enough for what they do!
I would like to see harsher consequences for patients who come into the practise being horrid to the staff. They don’t deserve to be treated the way they are by the public sometimes.
Thank you Orchard for all you do! | November 2022 |
D82100 | shipdham-surgery | https://www.nhs.uk/services/gp-surgery/shipdham-surgery/D82100/ratings-and-reviews?currentpage=1 | Caring great pracice | 5 | Saw the senior GP today. Amazingly empathetic and supportive. Treatment was patient lead and follow up support offered Thank you | October 2023 |
D82100 | shipdham-surgery | https://www.nhs.uk/services/gp-surgery/shipdham-surgery/D82100/ratings-and-reviews?currentpage=1 | Great practice and service | 5 | My daughter and I visited the surgery yesterday for a blood test, and the nurse was amazing. A very friendly, caring and kind manner and made my very anxious daughter feel calm. She was extremely understanding and very helpful. We have had a great experience overall at the surgery. It makes such a difference. | May 2023 |
D82100 | shipdham-surgery | https://www.nhs.uk/services/gp-surgery/shipdham-surgery/D82100/ratings-and-reviews?currentpage=1 | Superb Service | 5 | After just receiving goods results from my second PSA test. Concerned about suffering severe UTI and being in pain and uncomfortable. By 2.00 pm the same day. Appointment booked, sample in, gp consultation and prescription by 2.00pm. Nothing is too much for the close team at Shipdham. Thank you so much. | February 2023 |
D82100 | shipdham-surgery | https://www.nhs.uk/services/gp-surgery/shipdham-surgery/D82100/ratings-and-reviews?currentpage=1 | Great practice , caring doctors | 5 | I find these doctors at this practice very knowledgeable and actually care about their patients. Doctors actually talk to you and discuss treatments.I have had follow up calls from a doctor out the blue to see how I was a week after my visit to make sure the medication was working and my problem was getting better, which it was. It kinda blew me away as never had this good a treatment from any practice before. The nurses are very good as well and receptionist are also good, so the whole package at shipdham surgery is the best . | May 2022 |
D82100 | shipdham-surgery | https://www.nhs.uk/services/gp-surgery/shipdham-surgery/D82100/ratings-and-reviews?currentpage=1 | Wonderful surgery | 5 | Such a lovely surgery; efficient, friendly staff and nothing is ever too much trouble. I feel well cared for, with doctors going above and beyond - something I will always be thankful for. Couldn’t recommend them enough. Thank you Shipdham surgery. | March 2022 |
D82050 | theatre-royal-surgery | https://www.nhs.uk/services/gp-surgery/theatre-royal-surgery/D82050/ratings-and-reviews?currentpage=1 | Fantastic experience | 5 | I accompanied a family member who was very poorly earlier this year . The doctor was so kind and reassuring and really took the time to listen. On all follow up appointments the doctor never made us feel rushed and was so caring towards my family member who is now thankfully so much better.
Thank you for your time and assistance it is really appreciated especially when I realise how busy and how hard you work | March 2023 |
D82050 | theatre-royal-surgery | https://www.nhs.uk/services/gp-surgery/theatre-royal-surgery/D82050/ratings-and-reviews?currentpage=1 | Really helpful and supportive | 5 | My carer and I visited the practice this week and I wanted say thank you for the positive experience.
Firstly grateful to the reception team for arranging several appointments to coincide to make life easier.
Secondly to the Dr and Nurse who took good care of me because I was feeling really unwell. They took time to be through and had time to listen to my concerns, whilst making me feel at ease and having a cheerful manner too.
Thank you again. | May 2022 |
D82054 | fakenham-medical-practice | https://www.nhs.uk/services/gp-surgery/fakenham-medical-practice/D82054/ratings-and-reviews?currentpage=1 | Its only going to get worse - Quote !!! | 1 | I am appalled by the so called service from the practise. 32 minutes in a queue. I work in a large open plan office so do not really want to discuss personal matters openly
There is one senior nurse that is a godsend but that is if you can get through the interrogation interview with the reception team to get to see her ! I was arrogantly told that its like this in every doctors surgery and it won't get any better !! The last time I had this issue I ended up being blue lighted to hospital , something that seemed to fall on deaf ears
Sadly here is no other option , so I guess I just put up with the pain and anxiety but at least they are not too overworked !
We are just left to suffer - Oh I could have an appointment the second week in January
No wonder A & E is constantly full | December 2023 |
D82054 | fakenham-medical-practice | https://www.nhs.uk/services/gp-surgery/fakenham-medical-practice/D82054/ratings-and-reviews?currentpage=1 | Thank You | 4 | I called the surgery yesterday to try and get a call back from a doctor after a bit of a nosedive with my mental health. The person who answered the phone to me was absolutely amazing. She took me through several options of help available to me and was very compassionate. It was very much appreciated after the day I had had up to that point. | December 2023 |
D82054 | fakenham-medical-practice | https://www.nhs.uk/services/gp-surgery/fakenham-medical-practice/D82054/ratings-and-reviews?currentpage=1 | Superb service | 5 | I phoned surgery at 8:20 for an appointment for husband , waited 30 secs for a response. Appointment with staff member at 9:30 am , staff member who husband saw was very good , gave husband time , very attentive and husband did not feel rushed. I am very pleased with service that was recieved. Thank you fakenham | July 2023 |
D82054 | fakenham-medical-practice | https://www.nhs.uk/services/gp-surgery/fakenham-medical-practice/D82054/ratings-and-reviews?currentpage=1 | Gone downhill | 1 | I know this review does not stand alone when corroborated with those of other complaining patients who have posted here at NHS, on healthwatch Norfolk and best care compare. I have also heard it on the grapevine amongst my work colleagues and neighbours also registered at this practice. The appointment system hasn’t got any better since last year, an on line form, a response to tell patients the doctor will review the on line form 2 or 3 weeks later either in the morning or in the afternoon with no idea of the time. The surgery don’t take into account that the patient might actually be working that day and miss the call and those not working are left sitting waiting all day wondering when the doctor will call. The doctors are reluctant to see patients face to face. If the doctor refers a patient to the hospital it can take three weeks for the secretary to write up the referral, making the two or three weeks waiting for the GP to call, added to the extra week or so if the GP decides to see the patient, 8 weeks before that referral goes through. Why does it take a secretary three weeks to type up a referral letter from the day it’s actioned to her to do so by the GP ? I really do think that it’s only a matter of time before patients go undiagnosed with serious life threatening illnesses, cancers for instance, where time is of the essence, before this surgery realises it’s failings to review face to face within one week not several weeks and forward referrals on to the hospital within days not weeks. I wish there was another choice of GP practice in Fakenham. | March 2023 |
D82054 | fakenham-medical-practice | https://www.nhs.uk/services/gp-surgery/fakenham-medical-practice/D82054/ratings-and-reviews?currentpage=1 | Not the same as it used to be | 1 | Once a patient has managed to actually get a phone or face to face appointment with a GP, triage or nurse then they will be treated with 5* high professional standards. It’s getting the appointment that’s the problem & for this I rate 1*. 99% of the receptionists who answer the phone or operate the reception desk deserve 5* because they treat patients with respect, dignity, patience & kind understanding. 1% could learn a lot from their receptionist colleagues. 1% of reception staff are extremely rude, impatient, snappy, disrespectful & condescending. It is clear that 1% do not want to talk with patients face to face or over the phone nor help them In anyway & for this I rate them 1*. The booking system is extremely frustrating & today drove me to tears because one of the 1* receptionists (there are two I rate at 1*) just would not listen to my plight. I would like a follow up appointment for an ongoing problem that has been causing me so much anxiety for several months & of which the Doctor is aware. No way was I able to book a follow up appointment today, not until the New Year, 3 weeks away she said & I cannot call to book, I have to complete an online form in the New Year. From experience I know the completion of an on line form in the New Year will result in an automated response telling me that the Dr. will look at it two weeks from then ! So, now I have to wait another 3 weeks before an on line form will even be considered, potentially 2 weeks from consideration for the Dr. to review it and then potentially another 2 weeks from review of the form for a face to face or telephone appointment. For this shambolic booking system I rate 1*. Likewise when a patient calls the surgery, the automated voice instruction I rate 1*. The practice might as well edit the recording to say “This is Fakenham Medical Practice & we’d like it if you would consider anything but actually ask for an appointment with one of our doctors. We’d much prefer you to call 111, go to the pharmacy, go to Cromer minor injuries, go to the walk in centre 23 miles away in Norwich, go to a & e, look at the help section on our website, if it’s mental health issues call the helpline or fill in an on line form, the doctor will take two weeks to review it and then if you are lucky will give you an appointment some time after that or call back tomorrow to hear this automated message again” Your doctors know their working days & working hours well in advance & so why can’t patients call in to the surgery or call up on the phone to be greeted by the receptionist & given an available slot there & then ? To be told by a receptionist that they cannot give out appointments, not to bother filling in an on line form this side of Christmas because it won’t go anywhere or be actioned at all but to hang on until after the festive season, fill one in then is a wholly unacceptable. Such a shame you can’t sort out the 1* appointment system to compliment the 5* nurses, doctors & 99% 5* receptionists. | December 2022 |
D82054 | fakenham-medical-practice | https://www.nhs.uk/services/gp-surgery/fakenham-medical-practice/D82054/ratings-and-reviews?currentpage=1 | Frustrated | 3 | I have been contacting this practice for several weeks trying to sort out an ongoing issue. I am of an age where I remember I could call the surgery, get an appointment to see the doctor, they listen and arrange further tests if needed. Not any more. I struggle with the new system and would rather see my GP face to face, if only so I can see that they are actually listening to me. I have listed several systems that may or may not be linked but the GP only select one system to treat, when speaking to the GP by telephone, I try to ask about my other symptoms but get the feeling that the consultation is over so I have to fill in another form listing my other symptoms and so it goes on. | October 2022 |
D82054 | fakenham-medical-practice | https://www.nhs.uk/services/gp-surgery/fakenham-medical-practice/D82054/ratings-and-reviews?currentpage=1 | Well done everyone at Fakenham Medical Practice | 5 | My wife & I came for our Covid booster and Flu vaccination on Thursday evening. I know you had a lot of trouble on Saturday but you have managed to get on top of the problems (which were not of your making anyway). Our sincere thanks to all the volunteers, nurses and doctors. We feel we are really fortunate to have such a wonderful team working on our behalf. I don't think anyone could have done better and you are a credit to the NHS. | September 2022 |
D82054 | fakenham-medical-practice | https://www.nhs.uk/services/gp-surgery/fakenham-medical-practice/D82054/ratings-and-reviews?currentpage=1 | Excellent care | 5 | I received timely and compassionate care during a recent medical emergency. The GP took all appropriate action and was very reassuring throughout. | February 2022 |
D82001 | holt-medical-practice | https://www.nhs.uk/services/gp-surgery/holt-medical-practice/D82001/ratings-and-reviews?currentpage=1 | Long wait times for appointment and cancelled appointment | 3 | Usual wait times, at least 2 weeks for telephone appointment, 3 weeks if you want a face to face appointment. My last telephone appointment was not fulfilled by the practice. | September 2023 |
D82001 | holt-medical-practice | https://www.nhs.uk/services/gp-surgery/holt-medical-practice/D82001/ratings-and-reviews?currentpage=1 | My appointment was cancelled for the second time | 1 | I had an appointment this morning for a blood pressure monitor to be fitted for 12 hours, my appointment time 8.20, at 8.01 I get a call saying it had been cancelled for the second time. I had a taxi outside my gate at the time of the call as once the monitor is on they state you shouldn't drive. I also for the second time had to arrange time off work for the appointment and for the following day as they request the monitor to be returned by 8.20. For the second time I was told the nurse was off sick, I was sympathetic the first time as I was also given more notice, but this time unfortunately I had to pay the taxi and couldn't re arrange work at such short notice. The person calling said they could do Thursday, but for me to arrange work for the appointment, the transport and the return of the monitor the next day twice in one week is totally unreasonable plus the cost to me of these cancellations is unacceptable. The person who called suggested a call back from either the practice manager or the head of nursing I didn't quite catch which one, I accepted, but as yet I haven't had a call. | September 2023 |
D82001 | holt-medical-practice | https://www.nhs.uk/services/gp-surgery/holt-medical-practice/D82001/ratings-and-reviews?currentpage=1 | Still waiting for my call back | 1 | On Monday 4th September I had my second appointment to be fitted for a blood pressure monitor, this was cancelled by the surgery.
My conversation with the caller ended with me agreeing to speak with a member of staff about my concerns re the two cancelled appointments.
It is now the 6th September and I still haven't heard from the surgery.
I would like to point out that the caller clearly knew who I was as they asked for me personally so there would be no problem in identifying me and my cancelled appointments, as she had all the details in front of her.
Leaving a review on a platform like this about my health warrants privacy, I would never leave my real name.
However the receptionist I spoke with does have all my information and should have passed this on to the relevant person who was supposed to be calling me back.
I am concerned that I gave enough information in my last review, ie date time and treatment and it was noted that I couldn't be identified.
Please do not expect anyone to identify themselves when leaving a review about something that is private and confidential. | April 2023 |
D82001 | holt-medical-practice | https://www.nhs.uk/services/gp-surgery/holt-medical-practice/D82001/ratings-and-reviews?currentpage=1 | Excellent Medical Practice | 5 | Yesterday I called the Holt Medical practice mid morning. I was able to see a medical practitioner mid afternoon the same day.
I was extremely impressed with my whole visit from reception through to the paramedic who saw me. She was very professional and thorough and by the end of my visit I came away feeling very reassured and although await test results feeling positive. | March 2023 |
D82001 | holt-medical-practice | https://www.nhs.uk/services/gp-surgery/holt-medical-practice/D82001/ratings-and-reviews?currentpage=1 | Covid/flu vaccination clinic | 5 | Excellent from start to finish. The whole procedure from parking to leaving took no more than 5minutes. Well done Holt Practice superb service. | October 2022 |
D82001 | holt-medical-practice | https://www.nhs.uk/services/gp-surgery/holt-medical-practice/D82001/ratings-and-reviews?currentpage=1 | Fantastic service | 5 | Kind, efficient and caring. Didn’t leave me in pain over a Bank Holiday weekend. Don’t really want to go into details of what was wrong but sufficient to say they sorted it. | September 2022 |
D82001 | holt-medical-practice | https://www.nhs.uk/services/gp-surgery/holt-medical-practice/D82001/ratings-and-reviews?currentpage=1 | Staff should read and comment on Healthwatch Norfolk | 3 | Disappointed with phone system which runs on and on before telling you that you are 12th in a queue. There has got to be a better way of doing this. Disappointed with extremely long wait for repeat prescriptions. Disappointed with how long it takes to get an appointment with a GP. Disappointed and confused as to why it takes weeks to even get a phone consultation.
Staff should read the comments from patients on Healthwatch Norfolk about Holt Medical Practice. It’s no good just reading a few positive ones on here you need to read those too to get a clear picture of how patients really feel. | July 2022 |
D82001 | holt-medical-practice | https://www.nhs.uk/services/gp-surgery/holt-medical-practice/D82001/ratings-and-reviews?currentpage=1 | Extremely Helpful Practice | 5 | We were on holiday in Holt and my husband's chest infection returned. The receptionist was very friendly and helpful and suggested we spoke with our own practice in case they would extend my husband's previous prescription. They wouldn't, so we returned to the Holt Practice who registered him and within an hour he was seen by a doctor, prescribed different medication which the pharmacy dispensed immediately. I wish all Practices were this friendly, helpful and efficient. Thank you to everyone. | May 2022 |
D82001 | holt-medical-practice | https://www.nhs.uk/services/gp-surgery/holt-medical-practice/D82001/ratings-and-reviews?currentpage=1 | Outstanding people and service | 5 | I feel extremely grateful to be looked after by Holt Medical Practice. Every member of staff; reception, doctors, nurses and pharmacists, that I have dealt with have done an outstanding job both at the Melton Constable surgery and Holt surgery.
They go above and beyond every time. They are efficient, helpful and caring. Thank you very much. | April 2022 |
D82001 | holt-medical-practice | https://www.nhs.uk/services/gp-surgery/holt-medical-practice/D82001/ratings-and-reviews?currentpage=1 | Excellent Service | 5 | I had some sun damage that was beginning to worry me. I emailed a photo of it to Holt Medical Practice. I marked it as non urgent. Within a couple of days I’d had a call and was offered an appointment the next day. I went in on time and the damage was examined and a course of action recommended. I can’t think of anything that would have made the service any better. Thank you Holt Medical Practice. | April 2022 |
D82005 | sheringham-medical-practice | https://www.nhs.uk/services/gp-surgery/sheringham-medical-practice/D82005/ratings-and-reviews?currentpage=1 | Correct diagnosis | 5 | Having been a patient at this practice for over twenty years, I am still convinced they manage, despite being incredibly busy with not only local residents but holiday makers's emergencies, to make appointments as quickly as possible. During the last few weeks I have had a face to face, been referred for a knee X-ray at Cromer, a vascular scan at N & N, had blood tests, follow up telephone consultations next day with a medication change, and a repeated ten year tetanus injection. At all times the receptionists have been efficient, friendly and the doctors absolutely spot on. I feel very privileged to be treated with such care
and am confident that whilst I live in Sheringham with the current medical team
I shall be properly looked after as I enter my eighties. Thank you all very much. | May 2022 |
D82038 | wells-health-centre | https://www.nhs.uk/services/gp-surgery/wells-health-centre/D82038/ratings-and-reviews?currentpage=1 | Seen quickly | 5 | Doctor was interested in what I had to say and gave good recommendations for follow up.
I felt confident in the diagnosis and the follow up appointment was actioned within a satisfactory time frame. | November 2022 |
D82038 | wells-health-centre | https://www.nhs.uk/services/gp-surgery/wells-health-centre/D82038/ratings-and-reviews?currentpage=1 | Great flu jab clinic | 5 | Perfect organization of annual flu jab clinic, dealing with large numbers of patients efficiently and smoothly in a friendly and welcoming way. Only took a minute then out again. I can't praise them highly enough | September 2022 |
D82038 | wells-health-centre | https://www.nhs.uk/services/gp-surgery/wells-health-centre/D82038/ratings-and-reviews?currentpage=1 | So efficient | 5 | Attended for my annual flu jab. Extremely well organised, was in and out within two minutes. Pleasant staff too. Great service! | September 2022 |
D82038 | wells-health-centre | https://www.nhs.uk/services/gp-surgery/wells-health-centre/D82038/ratings-and-reviews?currentpage=1 | Excellent | 5 | This practice has excellent staff. Wait times are minimal, organisation is excellent. Admin staff, nurses and doctors are pleasant and helpful. Have nothing bad to say about this practice and am very glad I’m a patient there. | September 2022 |
D82038 | wells-health-centre | https://www.nhs.uk/services/gp-surgery/wells-health-centre/D82038/ratings-and-reviews?currentpage=1 | Flu Jab | 5 | Just had my annual flu jab at Wells Health Centre. Very organised straight in, jab and out! Friendly staff. Thank you | September 2022 |
D82038 | wells-health-centre | https://www.nhs.uk/services/gp-surgery/wells-health-centre/D82038/ratings-and-reviews?currentpage=1 | Great treatment | 5 | Went for flu jab - really well organised - in and out in such an efficient manner. Staff were really friendly. | September 2022 |
D82038 | wells-health-centre | https://www.nhs.uk/services/gp-surgery/wells-health-centre/D82038/ratings-and-reviews?currentpage=1 | Flu Jab | 5 | Excellent team work this morning (24/9/22) administering flu jabs. efficiency personified. Thank you all very much. | September 2022 |
D82038 | wells-health-centre | https://www.nhs.uk/services/gp-surgery/wells-health-centre/D82038/ratings-and-reviews?currentpage=1 | Responsive to helping resolve a situation | 5 | The surgery was very helpful when my son needed an emergency prescription. The doctor reviewed him and spent time talking with him and was very caring and provided good advice and a way forward. Thank you | July 2022 |
D82628 | aldborough-surgery | https://www.nhs.uk/services/gp-surgery/aldborough-surgery/D82628/ratings-and-reviews?currentpage=1 | Caring and Organised | 5 | Im so impressed with Aldborough Surgery,
Since leaving my other Surgery which I have been at all my life, I cant stress enough the difference. They are caring, and make you feel as though they have time to really get to the bottom of your problem. They are organised, and I feel like my health is in good hands.
Aldborough is a lovely little surgery. | August 2023 |
D82628 | aldborough-surgery | https://www.nhs.uk/services/gp-surgery/aldborough-surgery/D82628/ratings-and-reviews?currentpage=1 | Always excellent… | 5 | I thank the Senior partner and his staff for the excellent care I received during my time as a patient over the last five years.
I found the GP’s, nursing staff, dispensary, to receptionists all very professional, helpful, a pleasant experience all round.
From initial consultation to diagnosis,then prognosis, to advice about medication.The GP would actually sit and listen, was interested in me as an individual,I was made to feel important as their patient with my niggle, problem or concern, never hurried, always sympathetic and understanding.
When someone called me at home on the phone it was if a friend was calling.
A real pleasure to have been a patient here, sadly had to register elsewhere which I thought long and hard about and definitely did not wish to do so.
I would recommend this practice to anyone.
Who knows, one day,if permitted, I may re register if I move back that way! | February 2022 |
D82004 | cromer-group-practice | https://www.nhs.uk/services/gp-surgery/cromer-group-practice/D82004/ratings-and-reviews?currentpage=1 | Brilliant practice | 5 | When visiting the doctors yesterday there was a man being very rude towards the receptionist who handled it very well and does an amazing job also the lady who took my blood was so polite and always is again does an amazing job well done all | October 2023 |
D82004 | cromer-group-practice | https://www.nhs.uk/services/gp-surgery/cromer-group-practice/D82004/ratings-and-reviews?currentpage=1 | Thankyou | 5 | Review: Attended today, bloods taken and short chat with receptionist, both ladies were brilliant with me, so kind and helpful, I am going thru a tough time with tests and Ill health and both gave me kind words and reassurance, I can honestly say each visit or phonecall I have had with the surgery has been a positive one, you all work so hard and have a tough time with people with many issues and don't get enough positive comments , there has been many occasion I have witnessed staff being verbally abused or treated with contempt, when you are doing your jobs, and what is asked of you within the rules of your roles, yet you still come in day after day and face us sometimes ungrateful public, I just wanted all of you to know that I appreciate you, and all you do, and have done day after day , even if I come in and am unhappy about something or worried and may possibly come across as rude or whatever because I'm worried or scared, please keep doing all you do, and know that without all of you ladies and gents across all areas, reception team, managers , nurses,drs , health care assistants, pharmacy technicians, pharmascists , cleaning team etc I appreciate you and the jobs you all do whilst maintaining your own lives and concerns , I hope that I haven't come across as patronising with all this because it's truly not my intention, thank you all for always and thank you for every moment of your time that you give to us the general public who come through those doors or speak to you on the telephone or recieve a visit at home . | September 2022 |
D82004 | cromer-group-practice | https://www.nhs.uk/services/gp-surgery/cromer-group-practice/D82004/ratings-and-reviews?currentpage=1 | Almost impossible to access GP service | 1 | I have an ongoing health issue which flared up significantly over the bank holiday, I called 111 and was offered an appointment by the clinician but told my symptoms needed further investigation which they couldn’t initiate so I should either go to A & E or call my GP first thing on Tuesday morning which I did. I was number 4 in the queue and yet there were no face to face GP appointments which indicates there were possibly only three face to face GP appointments that day assuming those before me were given an appointment with a GP. I ended up visiting A & E where some possible causes were eliminated but I am still having pain and discomfort. I had a call from the surgery today regarding advice that the GP on a previous visit had requested from the speciality at the hospital. I was offered a telephone appointment in two weeks to discuss the advice but am not able to take that appointment so I now have to wait a month to speak with the GP that I have been seeing regarding this and the reason for the request by the GP for advice and guidance is that currently the wait for the particular speciality is 12 months. As a previous reviewer said this is putting added strain on A & E because the staff were not in the slightest surprised that despite being advised by 111 to see my GP I wasn’t able to get an appointment despite telephoning as soon as they opened. | August 2022 |
D82004 | cromer-group-practice | https://www.nhs.uk/services/gp-surgery/cromer-group-practice/D82004/ratings-and-reviews?currentpage=1 | Very poor service from gp | 1 | Need to speak urgently with gp regarding a CT scan. Was told there were no more phone appointments available today, call back tomorrow. The call would only have taken 2 minutes. Could the reason that casualty and the ambulance service are so busy is that all GPS have gone into hiding | August 2022 |
D82004 | cromer-group-practice | https://www.nhs.uk/services/gp-surgery/cromer-group-practice/D82004/ratings-and-reviews?currentpage=1 | Left demoralised | 2 | I found the nurse that I saw first, excellent and then went to see a GP. She could not help me and I asked if I could...... Then told no! Had not finished the sentence! Was going to ask for advice on helping myself cope with my problem. Lost my footing on leaving (I am old) and I was very upset., made me feel like a criminal. I am still upset and do not wish to repeat this experience. Sorry that I wasted three or four minutes of the Dr's time. | February 2022 |
D82004 | cromer-group-practice | https://www.nhs.uk/services/gp-surgery/cromer-group-practice/D82004/ratings-and-reviews?currentpage=1 | Quick response - thanks! | 5 | Chest infection caused peakflow readings to drop rapidly. Called surgery on Monday who called back in the afternoon - urgent prescription for steroids and antibiotics provided same day, and a follow-up call the next day to check I was still breathing. And I still am.
So thanks to the doctor and everyone there who - as a team - can respond excellently.
Something seems to have happened positively there in the last year or so. In July 2020 I had a good online asthma review (plus follow-up) with an NHS specialist. When I phoned the then doctor to discuss the findings, they were dismissed (though a few calls later the practice nurse helpfully provided what the specialist recommended). Really not sure what went on there.
Waiting times on phones seem shorter now too.
Never take health for granted, and I really appreciate the work of those doctors and all staff who make a positive difference when dealing with pesky illnesses and getting us back up and running again. Thanks. | January 2022 |
D82053 | mundesley-medical-centre | https://www.nhs.uk/services/gp-surgery/mundesley-medical-centre/D82053/ratings-and-reviews?currentpage=1 | The NHS at its best | 5 | Your review: Over the last few months I have , for various reasons needed to contact our medical centre. I have to say that from the moment they answers the phone right through to the final resolution I have been treated with the upmost patience and respect, and I think it’s worth noting that they are managing to do this at a time when the NHS is struggling. Like many , initially I was a little concerned when I realised that the centre was introducing new methods of diagnosis and treatment based on telephone calls, zoom consultations as well as the introduction of specialist practitioners. Having experienced all these new approaches and based on my personal experiences I have been more than satisfied with the outcomes. When I have needed to see a practitioner this has been arranged in a timely and efficient manner with the minimum of resistance or reluctance.
I just wanted to say a huge thank you to the entire team at the medical centre for the great job that they do. | November 2023 |
D82053 | mundesley-medical-centre | https://www.nhs.uk/services/gp-surgery/mundesley-medical-centre/D82053/ratings-and-reviews?currentpage=1 | Professionals who care | 5 | The care I have received from my GP surgery is exemplery. Appointments are made without fuss. My health issues are managed with dignity, respect, pro active referrals and human empathy.
Thank you Mundesly GP team for listening I have received 2 calls today from your referrals. You are helping me wade through some extremely challenging health issues this week and all other times previously. thank you. | June 2023 |
D82053 | mundesley-medical-centre | https://www.nhs.uk/services/gp-surgery/mundesley-medical-centre/D82053/ratings-and-reviews?currentpage=1 | Great practice | 5 | I attended an emergency appointment with my 3 year old daughter this morning and the student doctor was so caring with my non verbal daughter he made her feel safe and spoke to her with such kindness. This made such a difference while she was feeling poorly where previous visits have caused distress to her. The stickers were very much appreciated by her too. | April 2023 |
D82053 | mundesley-medical-centre | https://www.nhs.uk/services/gp-surgery/mundesley-medical-centre/D82053/ratings-and-reviews?currentpage=1 | Excellent service again | 5 | Having used over counter medicines for sore throat and nose for almost a week I contacted the surgery as the pain had spread to my sinuses and was becoming unbearable. I was offered a “same day face to face” appointment with a senior nurse and was prescribed antibiotics and nasal spray along with lots of advice regarding sinusitis and current research on effective remedies.
The following morning my condition had changed significantly and I suspected that I had ophthalmic shingles. I emailed the surgery around 7am and by 8.30am I received a call offering me a telephone appointment with the GP at 10. The appointment took place with the GP and he escalated it to a face to face appointment at 11.
GP confirmed ophthalmic shingles and had a discussion with on call ophthalmologist at NNUH to confirm treatment and whether or not there was an immediate need for eye casualty.
I was provided with antiviral medication and eye gel due to the position of the shingles on my eye. In addition a contact number for NNUH with specific information as to when/if I should contact eye casualty for an appointment.
As always the Mundesley Medical Centre Team were excellent in dealing with my requests from administration team through nurses and GP.
Again, in spite of being busy on day appointments were found and escalated from telephone to face to face when appropriate.
Thank you to all at the medical centre, you’ve looked after the family so well. | February 2023 |
D82053 | mundesley-medical-centre | https://www.nhs.uk/services/gp-surgery/mundesley-medical-centre/D82053/ratings-and-reviews?currentpage=1 | Full of physician associates - not doctors | 1 | would ask to see a doctor - not possible
impossible to do a doctor, only physician associates seeing patients, it is a patient's right to see one | January 2023 |
D82053 | mundesley-medical-centre | https://www.nhs.uk/services/gp-surgery/mundesley-medical-centre/D82053/ratings-and-reviews?currentpage=1 | What's gone wrong? | 1 | This GP practice used to be excellent but it is now virtually unfit for purpose. There used to be five doctors but now there are only two and they only work part time. It has become virtually impossible to see an actual doctor and patients are seen by staff who are simply not qualified to deal with serious health issues. Something is seriously wrong, and I suspect it is to do with saving money. | June 2022 |
D82053 | mundesley-medical-centre | https://www.nhs.uk/services/gp-surgery/mundesley-medical-centre/D82053/ratings-and-reviews?currentpage=1 | Amazing practice | 5 | Needed an appointment while here on holidays from the lady who answered my call to the nurse we saw, all staff were helpful & friendly. Can’t thank them enough | May 2022 |
D82053 | mundesley-medical-centre | https://www.nhs.uk/services/gp-surgery/mundesley-medical-centre/D82053/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Just wanted to say how much I like the triage approach that you are using - so I can go online and write my symptoms etc and you can decide who I need to see. It means I do not feel I am wasting your time by seeing gp when it is more appropriate to see someone else. The response is very quick and the reminders are really helpful. I know the pandemic has been horrendous for you all and you must have had staff shortages but you have made changes that really benefit patients as well as using staff efficiently. You are always so caring as well. Thank you for all you continue to do for your patients. Maria Cornish | March 2022 |
D82053 | mundesley-medical-centre | https://www.nhs.uk/services/gp-surgery/mundesley-medical-centre/D82053/ratings-and-reviews?currentpage=1 | Great practice | 5 | Efficient with communication, friendly staff and good availability for appointments and referrals. Mundesley Medical Centre are the best GP I have been to. They are patient focused, consider my choices on medical treatments and treat me with respect. | February 2022 |
D82053 | mundesley-medical-centre | https://www.nhs.uk/services/gp-surgery/mundesley-medical-centre/D82053/ratings-and-reviews?currentpage=1 | Above and beyond | 5 | My husband has just had heart surgery and everyone at Mundesley Medical Centre have gone above and beyond to help us. He was having palpitations and they immediately organised an ECG, we have had excellent service from a wonderful team of nurses and clinicians reassuring us at every stage and allayed our fears at such a stressful time. We cannot thank them enough. | February 2022 |
D82066 | paston-surgery | https://www.nhs.uk/services/gp-surgery/paston-surgery/D82066/ratings-and-reviews?currentpage=1 | A great service, above & beyond | 5 | From the United Kingdom, I now live abroad but am currently visiting and needed to see a Clinician for my 3 month old. I called to register as a Temporary Resident & the HCA I spoke to (Erin) was so calm, kind and helpful it really put me at ease and made the process so smooth. I was seen by a Doctor and he went above and beyond with his checks and explanations, he was very thorough and even advised on another condition for my 3 month old that I hadn’t asked about. I had to bring my 2 year old along to the appointment and the Doctor was very kind to him also & even gave him a sticker as we left.
I would certainly recommend this GP Surgery for the patient experience, team & level of care.
I do, however, feel sorry for the team and patients who have to sit in/near the waiting room as it is very bleak and looks like a large storage cupboard with boxes everywhere but ultimately as a patient you’re not there for the view & the team were outstanding! Thank you so much! | July 2023 |