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F81216 | the-river-surgery | https://www.nhs.uk/services/gp-surgery/the-river-surgery/F81216/ratings-and-reviews?currentpage=1 | Let down by reception team | 2 | The GPs are very good but this practice is let down by the rude and inefficient reception team. Lack of follow up, and inability to provide a clear update when a task will be completed. I’ve been waiting over 2 days for a GP or nurse signature for a child’s asthma approval form required by the school. Receptionist just responds it’ll get signed sometime, call back. This is very irresponsible and a child is at risk everyday this signature isn’t provided preventing him to use his inhaler at school. The least the reception can do is try a little harder to provide a bit more info and get a resolution. Being condescending and rude is the opposite of the skill set required here. Must do better, it’s not good enough. | February 2022 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=1 | Great Doctor. Poor welcome by receptionist. | 5 | My experience with the Doctor here was first class. I actually had three issues to discuss, and we dealt with all of them with an examination, arranging blood tests. Welcome on arrival though was dreadful. The receptionist just sat looking at her computer and avoiding me. Whilst I’m sure she was busy she simply had to look up and say she would be a few minutes rather than just ignore me. This was my first trip to this surgery and I only wish this doctor was present at my own surgery. | January 2024 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=1 | True Professionalism And Concern | 5 | I used the online patient triage system regarding a persistent symptom. Within 15 minutes a receptionist from Manor View Practice called me to politely inform me the Dr would like to see me at 12.15 the same day!
The male GP who saw me was impeccably professional, thoughtful, concerned and put my health at the forefront of his decision making. He was very knowledgeable about the symptoms related to perimenopause and he made time to listen and resolve my concerns. An incredibly talented GP! Thank you. | January 2024 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=1 | Recent experiences | 4 | The last 2 times I have had to use the patient triage it had worked very well. The service was always on the day of initial request and on both occasions I was seen on the day with appropriate actions taken. The only negative aspect is the distribution of the manor view surgery’s and the parking options at each | January 2024 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=1 | Manor View, Borehamwood | 5 | The form process is working really well. Getting an appointment and updates on tests or further information are quickly provided.
Making phone calls on the other hand can be very slow. Took me ages for someone to answer. But the staff are helpful. | January 2024 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=1 | Good online system | 5 | Using the online triage form to make an appointment for a follow up blood test was so much easier than a time consuming phone call. Within a couple of hours I received a link to an appointment schedule with plenty of options. But be aware that the first date offered was a couple of weeks away, so ensure that you plan accordingly. | January 2024 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=1 | Recent Visits beyond disappointing | 2 | I booked a GP appointment in January and this is what I got out of it:
There was no parking and have been fined £60 and yet I was not obstructing any cars. I was not able to walk due to concussion I suffered after an accident so had to park nearby.
Secondly the GP that saw me was in a rush to get me out of her office, she assumed I was wasting her time and was extremely unhelpful. I’m still suffering with pain and cough after two weeks out of fear of returning to that awful place. | January 2024 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=1 | Extremely quick and helpful | 5 | I always use the NHS app and send the surgery a message about whatever is wrong and I always get a response same day and either prescription given or an appointment if necessary. The only thing that is always ignored is there is a option to put times to call, and as I work I always state call at lunch time or after school hours. This is never looked at and I am left messages saying we have contacted you but you have not answered etc
So all I can ask for is please look at the times stated or take that option away as it’s just frustrating that we answer the questions but they are clearly not always read | January 2024 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=1 | Rude telephone manner | 2 | I tried to organise a home visit for my mother yesterday. I did a triage form and was subsequently phoned. I was offered an appt at surgery I explained to the lady that I needed a home visit as my mum was unstable and unable to be safely transferred to the wheelchair/car. The lady proceeded to tell my that we couldn’t have a home visit as my mum isn’t registered as housebound, I explained again and she repeated again and again that we weren’t allowed a home visit and took absolutely no notice of what I was saying. I asked to speak to another person, tried to explain but got the same robotic response. No flexibility and no interest in our circumstances and lied about asking the doctor if he would visit. Both women sounded like they were reading from a script, it was both upsetting and disgusting treatment. I have no problem in saying I was rude back to them, I’ve never known anything like it and generally find everyone is helpful. The upshot is I rang back and spoke to a receptionist, got a telephone appt and the doctor arranged to visit mum this morning. I’ll be delighted if someone at Manorview took the time to listen to my phone call. Customer service training is very much needed. | January 2024 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=1 | Very conscientious, helpful and efficient | 5 | The team at Borehamwood have followed multiple paths to try and cure my problem. I have been very impressed by everyone I have seen. Thank you. | January 2024 |
E82073 | manor-view-practice | https://www.nhs.uk/services/gp-surgery/manor-view-practice/E82073/ratings-and-reviews?currentpage=1 | A disappointment | 1 | My original practice - pathfinder in south oxhey has been taken over by manor view and all promises of it being for the benefit of the patients have been non existent- have to fill online form in the hope of an appointment - told appointment in 10 days time - mix up with repeat prescriptions and takes longer we are not patients anymore just a number I am very disappointed and feel the personal touch of a GP practice has gone and I am seriously considering changing to a more patient focused practice instead of one who is cashing in on the amount of patients on the books | January 2024 |
F81015 | crocus-medical-practice | https://www.nhs.uk/services/gp-surgery/crocus-medical-practice/F81015/ratings-and-reviews?currentpage=1 | Fantastic support and treatment | 5 | I was recently seen by a doctor at the surgery. This doctor was patient, thorough and professional. He listened to what I had to say without rushing me and did everything within his power to assist and treat me. It was one of the best doctor/patient experiences.
Secondly, I also experienced incredible support from the practice Pharmacist, who was also kind, caring and very supportive. They also rang me when they said yhey would.
Lastly, I also recieved amazing help from one of the nurses at the Crocus, this individual also went above and beyond to help me with a particular issue.
In short, my experience with the Crocus Medical Practice has been first class. | December 2023 |
F81015 | crocus-medical-practice | https://www.nhs.uk/services/gp-surgery/crocus-medical-practice/F81015/ratings-and-reviews?currentpage=1 | Going round in circles | 1 | I tried to book an appointment with eConsult. I filled out the form, but was told my condition could be urgent and was told to contact the practice direct. I rang the number and hung on, only to be told that there were no appointments. The receptionist told me to try again, but there was no point because I would be told to contact direct. The receptionist then told me not to fill in my serious details on the form (despite eConsult telling me not to lie) and then there would be a possibility of a phone consultation (I know I need a face-to-face appointment). The eConsult system had closed by 9am, so I couldn't even try again. I am doing everything I can to self-manage, but my condition is getting worse and I know I need a face-to-face examination. Unfortunately, it seems absolutely impossible to get one and I'm just going round and round trying to get one. It's a shambles! | November 2023 |
F81015 | crocus-medical-practice | https://www.nhs.uk/services/gp-surgery/crocus-medical-practice/F81015/ratings-and-reviews?currentpage=1 | Extremely traumatic experience visiting this surgery | 1 | Really sorry but I live in fear of having to ask for help via the secretaries on the phone. I am desperate for an asthma inhaler but been told by surgery and boots that I can't get one before 7-10 days an asthma inhaler which I'm desperate for .. | October 2023 |
F81015 | crocus-medical-practice | https://www.nhs.uk/services/gp-surgery/crocus-medical-practice/F81015/ratings-and-reviews?currentpage=1 | Dangerous and failing | 1 | This practice continues to become more incompetent every day. They are not just struggling, they are failing. No improvement in getting through on the phone, impossible to get an appointment of any kind, defensive, unhelpful receptionists, delayed repeat prescriptions, e consults rarely open and the current one is extremely user unfriendly. I feel unsupported, vulnerable, anxious and dismayed at this total lack of GP practice service. | August 2023 |
F81015 | crocus-medical-practice | https://www.nhs.uk/services/gp-surgery/crocus-medical-practice/F81015/ratings-and-reviews?currentpage=1 | Calling to make an appointment to see a doctor | 2 | On telephoning to make an appointment I gave a description of my symptoms to the person who answered my call. They advised me to get help from a pharmacist or buy over the counter medicine. This did not help my symptoms. A few days later after making an e consult application I saw a GP who did tests. Whilst awaiting the result after a week of discomfort I phoned 111 who said go to Boots where I was advised to take paracetamol. A further few days later my result came back and I had an infection. The whole process took 2 weeks from my first call to the practice to discover I needed treatment with antibiotics | August 2023 |
F81015 | crocus-medical-practice | https://www.nhs.uk/services/gp-surgery/crocus-medical-practice/F81015/ratings-and-reviews?currentpage=1 | Less than 14 appointments per day | 1 | The poor service continues here. I was number 13 in the phone queue, and after around 14 minutes of holding at 0800 all appointments had gone. No telephone, no face to face left. That’s across two surgeries. This seems hard to believe- either I wasn’t being told the truth or this surgery is operating dangerously under resourced. | July 2023 |
F81015 | crocus-medical-practice | https://www.nhs.uk/services/gp-surgery/crocus-medical-practice/F81015/ratings-and-reviews?currentpage=1 | They are good !!! thank you | 5 | The practice is under pressure, more and more patients, but the team are great in my view. They understand and really do their best. I have had to have several recent appointments, all really good and staff are always polite and understanding. The team in the pharmacy are brilliant, they are understanding and super helpful. I think we need to appreciate the team a little more, I understand things may not always be good, pressure and workloads get to us all, but still think we a lucky, when we really need them they are there, let us all be a little more understanding and treat people how we like to be treated. Just my view !!! thanks all, | July 2023 |
F81015 | crocus-medical-practice | https://www.nhs.uk/services/gp-surgery/crocus-medical-practice/F81015/ratings-and-reviews?currentpage=1 | shocked and very disappointed | 1 | After a very painful fall, a friend drove me to the surgery. It was totally empty at 5.15pm. I asked if I could see a doctor, nurse or paramedic to ascertain whether I had likely broken my arm or merely dislocated it. Was it possible to be xrayed at the adjacent hospital. At the very least, I needed some painkillers in order to make the journey to A and E if that was recommended .The receptionists showed zero empathy. Nothing was possible. The GPS had exceeded their emergency appointments and no pain relief was available and no one could advise. Go to an and e. The receptionists said they wanted to go home. Clearly I couldn’t drive and later discovered that the ambulance waiting time was 16 hours. 111 finally sent a taxi at 11pm. I was in agony.The following Monday I phoned Saffron Walden Crocus Surgery and asked for an email copy of the notes from Addenbrooks which I needed to prove to ba that I could not fly the next day. Addenbrooks had said it was easy for the surgery to do. Surgery said it was not possible. I would need to collect, take a screenshot and then forward to ba. Was told to drive down. Impossible of course. Told to send a friend. Friend goes, waits 20 mins to be told the notes are in Great Chesterford. Nobody had thought it necessary to tell me this. All I can do is change Practice. I have been with this surgery for over 50 years but it is not fit for purpose. The last time, before these incidents, when I needed to see a doctor I was told to take a photo of my back and email it. This was after 2 one hour attempts to get through to reception. Since covid the surgery has retreated to an online, photo only consultation hub. A few years ago, my doctor knew my name, made home visits and the receptionists showed empathy. Now the latter are gatekeepers ensuring that the doctors never see a patient. | April 2023 |
F81015 | crocus-medical-practice | https://www.nhs.uk/services/gp-surgery/crocus-medical-practice/F81015/ratings-and-reviews?currentpage=1 | Great practice | 5 | After lots of changes they seem to have turned it around friendly helpful staff when ever I have attended the surgery. | April 2023 |
F81015 | crocus-medical-practice | https://www.nhs.uk/services/gp-surgery/crocus-medical-practice/F81015/ratings-and-reviews?currentpage=1 | PS my request to have A and E discharge notes emailed to me | 1 | I asked the Crocus Practice to email my Addenbrook’s discharge notes to me but was told they didn’t have the technology. That they were often sent by post. Was asked to collect and screenshot them but reminded receptionist that I had a broken arm and could neither drive nor screenshot them. Told to get a friend to collect and do it for me. Friend drove to surgery, waited 20 mins to be told they were at Great Chesterford. No one had bothered to divulge this key piece of information. Papers driven to me. They had been emailed by Addenbrook’s A and E. What technology does the Practice not have that precludes a simple forwarding email? Words fail me | April 2023 |
F81034 | newport-surgery | https://www.nhs.uk/services/gp-surgery/newport-surgery/F81034/ratings-and-reviews?currentpage=1 | Great service. | 5 | Yesterday I had an appointment with the clinical pharmacist who gave me time to talk, and she listen to answered all my queries brilliant service | January 2024 |
F81034 | newport-surgery | https://www.nhs.uk/services/gp-surgery/newport-surgery/F81034/ratings-and-reviews?currentpage=1 | Very poor | 1 | Having had good service in the past I have to say things have gone seriously downhill. The practice seems muddled with reception taking over 40 minutes to answer, and it’s almost impossible to see a doctor now as they seem to have cut their hours down.
The pharmacy is terrible - it’s now 2-3 weeks from ordering before a prescription is ready and even then you have to go in and press them and then it’s prescribed while you wait (ie not ready before). The queues at the pharmacy window are sometimes 6-8 people+ and they can never seem to find the prescription so you have to wait and watch the same drama unfold the same way for each person in front.
If they put some extra hours in to catch up it wouldn’t seem nearly so disorganised but instead they’ve reduced the pharmacy phone line down to only 2 hours a day so for many the only option is to go there - more journeys and more time wasted face to face.
We wish they would sort themselves out but it just seems to be getting worse all the time. | November 2023 |
F81034 | newport-surgery | https://www.nhs.uk/services/gp-surgery/newport-surgery/F81034/ratings-and-reviews?currentpage=1 | Disappointing service from dispensary | 3 | I collect my prescriptions from Newport Pharmacy, however on the last three occasions my husband's prescription has been available on time while mine has not been received. I called the dispensary today and asked about the reasons for the delay apparently because I am a dispensing patient the prescription may get caught up with the surgery ones, I tried to say that my husband is also a dispensing patient but his worked fine no interest was expressed in this point of view merely a repetition that it was printed out but neither the pharmacy or the surgery had it the pharmacist kindly gave me an emergency supply until the form was received. The only option provided was to return to collecting my drugs from the surgery. I am not used to such dismissive from the surgery staff. | August 2023 |
F81034 | newport-surgery | https://www.nhs.uk/services/gp-surgery/newport-surgery/F81034/ratings-and-reviews?currentpage=1 | Compliment | 5 | I can't recommend Newport Surgery enough. After becoming unwell over the weekend I called at 8am Monday. I was 33rd in the call queue but my call was answered in around 20 minutes by a very friendly receptionist. I was able to arrange a GP telephone consult. The GP called back just after 9am. He was extremely thorough and helpful, made a diagnosis, discussed red flags and sent a prescription to the pharmacy. I collected my meds and now recovering at home all before 10am. In times of extreme NHS pressures this surgery and all their staff certainly deserve a compliment. Thank you. | February 2023 |
F81034 | newport-surgery | https://www.nhs.uk/services/gp-surgery/newport-surgery/F81034/ratings-and-reviews?currentpage=1 | Bad practice | 2 | The doctor I saw was lovely, accommodating and patient with me. The problem I had was with the receptionist when I rang up to inquire about my prescription she was rude, incompetent and clearly had better things to do- there was one point she even raised her voice to me not knowing the problem and how serve it was I felt belittled to be made a fool and upset due to this treatment and deserve better. | November 2022 |
F81034 | newport-surgery | https://www.nhs.uk/services/gp-surgery/newport-surgery/F81034/ratings-and-reviews?currentpage=1 | Great Practice - Great practitioners | 5 | I am a relatively new patient & have been seen by a nurse, a nurse practitioner and a locum (I think a regular locum) and have been blown away by the efficiency and care I have received. On one visit I expected to have to come back to have a blood test, but she did it there and then which was amazing. The locum doctor I have seen recently is honestly the best GP I have ever seen - she listened, acted on everything she said she was going to , she made phone calls to me to check on my recovery and has been consistent, efficient and caring and personable in every consultation. I have always been abe to get an appointment and my prescriptions have always been issued within the time limit advised. Overall everyone at Newport Surgery should be so proud of themselves. | July 2022 |
F81131 | thaxted-surgery | https://www.nhs.uk/services/gp-surgery/thaxted-surgery/F81131/ratings-and-reviews?currentpage=1 | Fantastic GP surgery | 4 | The GPs, Nurses and Health care assistants are so friendly, caring and professional.
My family and I have always been treated with dignity and respect.
The care and compassion demonstrated by the health care professionals to myself and my son was outstanding today. | November 2023 |
F81131 | thaxted-surgery | https://www.nhs.uk/services/gp-surgery/thaxted-surgery/F81131/ratings-and-reviews?currentpage=1 | Mixed experiences | 4 | Receptionists polite, friendly and helpful. Always seem to provide an appointment if needed, and alright amount of availability if booking in advance.
Nurses and health care assistants always friendly, and good at putting patients at ease.
GP more variable. Have had some good experiences, but have also had experience of being treated with utter disdain by the same GP. Most people go to GP if worried about something. To continuously have every effort to speak shut down, complete refusal to engage in a conversation, is demoralising at best. To be sent away feeling utterly hopeless at an incredibly difficult time because a GP has chosen to not offer any reassurance because they were not open minded enough to look into a patients problem, to show no care or compassion is incredibly detrimental. | February 2022 |
F81009 | the-gold-street-surgery | https://www.nhs.uk/services/gp-surgery/the-gold-street-surgery/F81009/ratings-and-reviews?currentpage=1 | Inconsistent | 1 | I have a 3 year old. He has 3 different skin conditions all appear within a week. Spots, a rash and a purple thumb. I call up, have an appointment within 10 minutes of calling and a kind and helpful doctor gives me an antibiotic cream and another cream to try and tells me to call back if there is no improvement in 10 days. 10 days later my sons thumb is still swollen sore and purple and the other two rashes are also still present. I call at 8am, I am 25 in the queue I patiently wait the hour to get through with no issue with that at all. When I get through I am told there are no appointments and I need to try again next week and call at 8am. The receptionist asks me if my son is at nursery and I say no he is waiting at home to see if we can get him seen, she then asks if I intend to send him to nursery and I say yes to which she answers then is is ok and can wait until next week. As a working mother with a child who has an infected thumb I cannot retain my employment if he does not attend nursery for 10+ days, it was rude and judgemental. I believe my sons thumb should be checked as the antibiotics has not cleared it up and at this point I would consider this to be an escalation point where he should be examined and I believe a doctor would agree. I said I would need to then speak to 111 or consider A&E as we now have no treatment and no diagnosis and she basically said fine whatever and the call was ended. As a busy working mum trying to care for my children is already hard enough without having to fight for care, and to be treated with no compassion, empathy and understanding is really upsetting. There was nothing but friendliness on my part and it’s really quite distressing in an already tough situation to be treated so disrespectfully. | June 2023 |
F81009 | the-gold-street-surgery | https://www.nhs.uk/services/gp-surgery/the-gold-street-surgery/F81009/ratings-and-reviews?currentpage=1 | Reception Attitude needs work! | 3 | Doctors are excellent but the reception staff could work on their attitudes and explanation of processes. Very short sharp attitude and glib nature, when asked politely to clarify services outside of surgery such as Great Chesterford blood clinic opening days / times or query on a urine sample provided, it was like pulling teeth to obtain any additional information or assistance. Please bear in mind that a lot of your patients are elderly and although you are au fait with these processes a 70 year old, non GP receptionist might not be. I understand it must be incredibly tedious and beneath you to elaborate to us plebeians what to you is such a simple thing, but a little compassion and tolerance wouldn't hurt.. after all its good to be kind no?! | February 2023 |
F81009 | the-gold-street-surgery | https://www.nhs.uk/services/gp-surgery/the-gold-street-surgery/F81009/ratings-and-reviews?currentpage=1 | Lack of care | 1 | If you have depression, anxiety or mental health challenges this practice is not for you. No understanding. Refuse to prescribe even short term help to relieve truly crippling anxiety. Disappointing attitude when mental health treatment was supposed to be improving. | October 2022 |
F81009 | the-gold-street-surgery | https://www.nhs.uk/services/gp-surgery/the-gold-street-surgery/F81009/ratings-and-reviews?currentpage=1 | Thankyou | 5 | A huge thanks to the Docters who I spoke to on the phone when I had covid. They were kind, helpful and took the time to reassure me.
I must also thank the brave receptionists who man the phones every day, just remember when you are 7th in the queue, they are probably on their 30 to 40th call ! | March 2022 |
F81009 | the-gold-street-surgery | https://www.nhs.uk/services/gp-surgery/the-gold-street-surgery/F81009/ratings-and-reviews?currentpage=1 | Wonderful surgery | 5 | The staff have always been very helpful, they have the typical difficulties because of COVID and deserve some slack. The GPS have helped me massively recently, just as they always have done. They are also excellent with my children. Times have been hard and you have all coped, and are still coping brilliantly. Well done all of you, keep going. | January 2022 |
E82096 | sheepcot-medical-centre | https://www.nhs.uk/services/gp-surgery/sheepcot-medical-centre/E82096/ratings-and-reviews?currentpage=1 | New triage system is an improvement | 4 | I used the triage system, i.e. form describing health problem, for the first time this week and I found it a big improvement on hanging on endlessly for a receptionist to answer the phone. I was pleasantly surprised to get an appointment to see the doctor 2 days later (My condition was not an emergency). While waiting I witnesses the receptionist being very friendly and patient - the same could not always be said of the patients.
I don't know how good the new system will be with more urgent cases but I am pleased with my treatment in this surgery | August 2023 |
E82096 | sheepcot-medical-centre | https://www.nhs.uk/services/gp-surgery/sheepcot-medical-centre/E82096/ratings-and-reviews?currentpage=1 | Exceptional practice | 5 | You only ever see negative comments about GP services recently and I felt it was important to share my positive and thankful comments about Sheepcot Medical Centre. The service you receive from the reception team is exceptional! Polite understanding and pro active ! Over the last very difficult year for me whenever I have had to speak to the surgery the team have always been so so helpful. When any of my family have had to see the GP we have been treated with respect and received precessional treatmentSo Thankyou !! Would highly recommend this surgery. | April 2023 |
E82096 | sheepcot-medical-centre | https://www.nhs.uk/services/gp-surgery/sheepcot-medical-centre/E82096/ratings-and-reviews?currentpage=1 | Amazing improvement to an already good service | 5 | I have been with this practice for a while.
They are extremely busy but are improving.
Today I rang for an appointment and was only 1st in the queue. my call was answered very quickly. I received an appointment with a nurse and was given a link to request to consult a Dr by phone.
My prescriptions are dealt with promptly using a patient app.
Sometimes when I have been in surgery it was so so busy, yet the receptionist has a calm manner.
I commend te surgery for listening when things are not right and making improvements that are in the patient's interest. | April 2023 |
E82096 | sheepcot-medical-centre | https://www.nhs.uk/services/gp-surgery/sheepcot-medical-centre/E82096/ratings-and-reviews?currentpage=1 | Beyond amazing | 5 | The services that I receive from Sheepcot Medical Centre is excellent. Great experience! i always get same day appointments. The front desk staff and the medical assistants are very nice and helpful. All the doctors that i have seen were great, gave realistic expectations and timelines - I am properly informed about my health and care and have been incredible with my daughter treatment.
I would have no qualms in recommending this surgery to friendly and friends. | February 2023 |
E82096 | sheepcot-medical-centre | https://www.nhs.uk/services/gp-surgery/sheepcot-medical-centre/E82096/ratings-and-reviews?currentpage=1 | Received Great care | 5 | Cannot thank the Dr enough. I was given an appointment within a day, seen and referred within a week and in the new year I was impressed. | December 2022 |
E82096 | sheepcot-medical-centre | https://www.nhs.uk/services/gp-surgery/sheepcot-medical-centre/E82096/ratings-and-reviews?currentpage=1 | Poor | 1 | Been with this practice 30years & has gone down hill since moving to Cunningham way Near on impossible to get a appointment according to their phone system I was number 1 in the queue 15 minute later still number 1 then was cut off my wife called 5 minute after I called she was number 15 & dropping down the queue until she reached 12 then was cut off,I was still number 1 phone system doesn't work shame there is no other surgeries local | December 2022 |
E82096 | sheepcot-medical-centre | https://www.nhs.uk/services/gp-surgery/sheepcot-medical-centre/E82096/ratings-and-reviews?currentpage=1 | Caring team | 4 | I have always had a positive experience with this surgery. The reception staff, nurses and doctors alike are always helpful, kind and caring. With the volume of patients and challenges of recent years I am grateful to have once again received support today. | March 2022 |
E82046 | vine-house-health-centre | https://www.nhs.uk/services/gp-surgery/vine-house-health-centre/E82046/ratings-and-reviews?currentpage=1 | Great Doctors, Receptionists are rude. | 3 | I have nothing but positive things to say about the doctors and the care they provide, although the receptionists seem to be letting the practice down. I have seen various reviews regarding the same thing and from today I can see why. I was on hold for 45 minutes regarding an urgent prescription request to when I was finally through to the practice to be greeted by attitude immediately. I explained my situation that I needed my medication urgently to the response of ‘ok and?’ Which I thought was extremely rude. To then be told there’s nothing they can do for me. Basic manners and respect should be mandatory in the training for customer service workers especially when I was nothing but polite over the phone. Needs sorting out. | November 2023 |
E82046 | vine-house-health-centre | https://www.nhs.uk/services/gp-surgery/vine-house-health-centre/E82046/ratings-and-reviews?currentpage=1 | Register elsewhere | 1 | I can never get through to the surgery, they never answer the phone. Today I sat on hold for 20 mins being constantly informed that I am ‘Number 1’ in the queue. It’s quite obvious that they just weren’t picking up any calls. I am sick and tired of never being able to book an appointment over the phone! | October 2023 |
E82046 | vine-house-health-centre | https://www.nhs.uk/services/gp-surgery/vine-house-health-centre/E82046/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Vine House gets a lot of negative comments. Just want to say that the treatment I received yesterday was excellent. After going for a health review yesterday the nurse noticed something that needed immediate attention and arranged for me to see a doctor straight away. | July 2023 |
E82046 | vine-house-health-centre | https://www.nhs.uk/services/gp-surgery/vine-house-health-centre/E82046/ratings-and-reviews?currentpage=1 | Terrible practice | 1 | Great disappointment and frustration with the service I have received at your practice. My recent experiences with your receptionists have been extremely unpleasant and unprofessional.
On multiple occasions, I have had to wait for over 30 minutes to get through to the reception, only to be met with unhelpful and rude staff members who seem disinterested in assisting me with my healthcare needs. Furthermore, I have had the experience of your receptionists faking that they can't hear me on the phone and then promptly hanging up, which is unacceptable and concerning.
As a patient, I rely on access to quality healthcare services and respectful communication from the staff members at your practice. Unfortunately, my experiences have fallen far short of these expectations, and I am left feeling frustrated and worried about the quality of care that I am receiving.
I believe it is essential that healthcare providers offer quality care and professional communication to their patients, and I feel that this is currently lacking in your practice. I urge you to address these issues and take action to improve the level of service that you provide. | March 2023 |
E82046 | vine-house-health-centre | https://www.nhs.uk/services/gp-surgery/vine-house-health-centre/E82046/ratings-and-reviews?currentpage=1 | Great practice | 5 | Reading some reviews I have to disagree as every time I have been there I have found all staff helpful and just want to say thank you to all of them while I was there
There was a particular person who was be unkind to the receptionist she was helpful to this person but he wasn’t taking anything she had to say so felt rather sorry for her
To all staff there keep up the good work and most patients do think you do a wonderful good job | March 2023 |
E82046 | vine-house-health-centre | https://www.nhs.uk/services/gp-surgery/vine-house-health-centre/E82046/ratings-and-reviews?currentpage=1 | Doctors great! Receptionists on the other hand! | 2 | Most of the doctors I’ve seen have been wonderful. The problem that I face is the continual rudeness from the reception staff. I suffer from a severe chronic illness, I can become ill very quickly if my symptoms aren’t dealt with straightaway, don’t get me wrong I understand there are pressures on the service but I don’t need to be spoken to like a peasant or that you can’t be bothered to speak to me at all! The huffing and sighs are inappropriate for those dealing with the public. Shame on you for making already vulnerable people feel guilty for bothering you. Sadly this is my nearest GP surgery otherwise I’d be tempted to use a different service. I needed help today, followed their guidelines and called only to be told “sigh- call tomorrow”….well thank you as I’m now going to be quite ill and my body will suffer as you couldn’t be bothered to help, when asked what do I do if there are no appointments tomorrow, I was greeted with another sigh and told there’s a separate service for what I needed. Why she couldn’t have tried to help me today, God only knows! Please Vine House put your staff through customer service training, care and a smile goes a long way. Again I reiterate the Doctors have been great. | December 2022 |
E82046 | vine-house-health-centre | https://www.nhs.uk/services/gp-surgery/vine-house-health-centre/E82046/ratings-and-reviews?currentpage=1 | Helpful and supportive | 4 | My husband has been very poorly and we were very concerned, so I called the surgery for an appointment. The receptionist was extremely helpful and we were able to make an appointment for that day. The doctors that we saw over a couple of days were helpful and thorough, and provided excellent advice and support. | June 2022 |
E82098 | annandale-medical-centre | https://www.nhs.uk/services/gp-surgery/annandale-medical-centre/E82098/ratings-and-reviews?currentpage=1 | Highly Recommended | 5 | I have been registered with Annandale for just under 2 years and have only recently needed their assistance with a few ongoing problems. I have been seeing Dr Madg who has been so kind and helpful. She is prompt with her referrals, does everything she promises to, and is great at communicating back with results.
Today I needed an appointment for an unrelated issue and was booked with Alice Morson, Paramedic. Alice is just lovely! She was so helpful, so informative, gave great advice, and did it all with a warm and unhurried consultation. If anyone out there feels "fobbed off" with a paramedic appointment rather than a GP - don't. These guys and girls know their stuff and do it very well.
It can sometimes be a bit of a trial getting through to the surgery at 8am but it's the same everywhere now. The Reception staff, who have an awful job dealing with us patients (I couldn't do their job!) always try their very best to accommodate us, with limited resources, and are to be commended for their patience and understanding.
Thank you all very much. | July 2023 |
E82098 | annandale-medical-centre | https://www.nhs.uk/services/gp-surgery/annandale-medical-centre/E82098/ratings-and-reviews?currentpage=1 | Friendly, knowledgeable and caring | 5 | I have been a patient at this surgery for 7 years and never had a problem. I always manage to get an appointment for me and my family, albeit after a wait of around 40 minutes after the phone lines open however I think this is the norm for all nhs gp surgeries. Staff are friendly, helpful and knowledgeable I also feel that they genuinely care for me and my family. | July 2023 |
E82098 | annandale-medical-centre | https://www.nhs.uk/services/gp-surgery/annandale-medical-centre/E82098/ratings-and-reviews?currentpage=1 | Impossible to get an appointment | 1 | Telephone line opens at 8.00 so started repeatedly calling as the clock turned 8.00 a.m. cant even get on the waiting list to speak to a receptionist to try to get an appointment. In pain all weekend. And they are still accepting patients when they cant provide a service to the ones they already have! | November 2022 |
E82098 | annandale-medical-centre | https://www.nhs.uk/services/gp-surgery/annandale-medical-centre/E82098/ratings-and-reviews?currentpage=1 | Limited facilities of NHS . | 5 | I attended the Audiology Dept. of Chase Farm Hospital and was told I needed to have wax removed from my ears, which would be carried out at my GP practice.
The nurse, at my GP Practice, informed me that she was not permitted to carry out the dewaxing procedure, even though she would have liked to have done so but provided me with a Pharmacy Practice that could.
I had the efficient and not uncomfortable dewaxing procedure done for £60 at the Pharmacy.
Why was this procedure not carried out at Chase Farm Hospital or by the GP nurse.
The machine doesn't appear to be very expensive, and the procedure was carried out in about 7minutes.
It cost me 3 bookings and attendance time and involved 3 medics and their time and £60 for private health treatment. | September 2022 |
E82098 | annandale-medical-centre | https://www.nhs.uk/services/gp-surgery/annandale-medical-centre/E82098/ratings-and-reviews?currentpage=1 | Gone downhill fast since the pandemic | 1 | I had a really good experience of Annandale before the pandemic. They were actually recommended to me and I was pretty happy with their service.
However, since they pandemic they have gone downhill very fast. I now would not recommend them to my worst enemy (even they deserve decent basic healthcare from their GP!). They have completely turned off any online appointment booking, the only way to book is to call up at 8am, when of course everyone else is also calling. This is the process, even for non-urgent appointments, so as a non-urgent appointment you are blocking the line for far more urgent calls. Their call waiting system hold 6 calls, so if you are the 7th person to call you are hung up on. When you do get through, you are forced to have a telephone appointment, even if your problem would be far easier to review in person. I had about 5 telephone appointments before finally being allowed an in-person appointment - which promptly resulted in a totally different diagnosis!
I really hope they will fix this terrible system soon! | July 2022 |
E82098 | annandale-medical-centre | https://www.nhs.uk/services/gp-surgery/annandale-medical-centre/E82098/ratings-and-reviews?currentpage=1 | can't get appointments | 1 | Over 300 calls and 30 minutes to try and get an appt. Had to give up as my work is wondering where I am. They can't cope and it looks like they are taking on more patients. Covid is no excuse it has always been bad and they have had plenty of time to improve it. Ashamed to say I ended up in tears ecause I really feel let down and your GP is supposed to be the place to turn to. If you are looking for a surgery to sign up to I would look elsewhere if I were you. | May 2022 |
E82098 | annandale-medical-centre | https://www.nhs.uk/services/gp-surgery/annandale-medical-centre/E82098/ratings-and-reviews?currentpage=1 | Terrible appoinments | 2 | After speaking with NHS 111 and being told to see my GP ASAP I called the surgery 08.32am after going through the automated system and being told its busy and an being cut off 50 times I got to being 6th in the que finally got to speak with reception explained and was told sorry no appointments try back this afternoon. absolutely ridiculous. | April 2022 |
E82098 | annandale-medical-centre | https://www.nhs.uk/services/gp-surgery/annandale-medical-centre/E82098/ratings-and-reviews?currentpage=1 | Fantastic service! | 5 | Superb service from all staff. Highly recommended. My partner and I are delighted by the caring and warm attitude and level of support. Well done! | March 2022 |
E82078 | highview-medical-centre | https://www.nhs.uk/services/gp-surgery/highview-medical-centre/E82078/ratings-and-reviews?currentpage=1 | Do not sign up for their practice | 1 | Every time I have called to make an appointment they never have any. I literally can’t get even an over the phone appointment with a doctor and they say wake up at 8am to call for same day appointments and then you get queued for an hour and a half, so by the time you talk to someone there are no appointments. If you want to waste your time on the phone and never see a doctor then sign up for this practice. If you want real help sign up somewhere else. | December 2022 |
E82027 | parkfield-medical-centre | https://www.nhs.uk/services/gp-surgery/parkfield-medical-centre/E82027/ratings-and-reviews?currentpage=1 | Great Practice. | 5 | I have registered with Parkfield surgery, since October 2015. My neighbours recommend me to Parkfield surgery.
I find the receptionist very polite and very helpful. I have seen different Doctors at times, but they are all very good to care of their patients.
I have no problem getting appointments on the phone and face to face if need be.
Overall it's a fantastic surgery. | April 2023 |
E82027 | parkfield-medical-centre | https://www.nhs.uk/services/gp-surgery/parkfield-medical-centre/E82027/ratings-and-reviews?currentpage=1 | Thank you! | 5 | I want to thank the staff at Parkfield for their caring and professional service during my appointment earlier today which was with one of the nurses. She gave me the time and advice, and was so caring and thorough. This was appreciated. The NHS is full of an amazing people. | September 2022 |
E82027 | parkfield-medical-centre | https://www.nhs.uk/services/gp-surgery/parkfield-medical-centre/E82027/ratings-and-reviews?currentpage=1 | totaly appalled | 1 | started phoning 8 am managed to get through 10:45 in severe pain from back injury. told no appointments had to phone back tomorrow. explained severe pain, just told im sorry. told to phone 111, I explained they would make the same appointment I was seeking. phoned 111 at 10:50ish explained issue with back, told after assessment I needed to speak to dr within 2 hours.
and they made a call back appointment for 11:20.
at yes parkfield. at 12 0clock I phoned as not received a call, was told it could be within 2 hours, phoned 13:55. informed dr had changed my appointment to tomorrow. no contact had been made.
disagreed explained why and the fact I was told 2 hour limit for dr contact, which the receptionist agreed on the notes sent through, told that the dr would be chased up. and the dr would call. 14:50 phoned again and told that yes the dr would be calling still. raised concern re getting prescription supplied. in time.
forget about the pain I have been in all day.15:35 called again, there is a certain element that sticks of spoilt child not wanting to be told to do something.
I have all the phone conversations recorded. if someone doubts the story.
cant get through now. and received text confirming not to forget appointment for tomorrow. | May 2022 |
E82064 | chorleywood-health-centre | https://www.nhs.uk/services/gp-surgery/chorleywood-health-centre/E82064/ratings-and-reviews?currentpage=1 | Excellent practice | 5 | All staff very caring, doctors excellent and always available, easy appointment system, a lot of very good ancillary services ,everybody is very helpful and courteous | June 2023 |
E82064 | chorleywood-health-centre | https://www.nhs.uk/services/gp-surgery/chorleywood-health-centre/E82064/ratings-and-reviews?currentpage=1 | Fantastic Practice | 5 | I cant praise CHC enough have had to see a doctor urgently in the past 10 days following hospitalisation at Watford General and a 111 call out by paramedics. On both occasions got an appointment within 2 hours to see my own doctor to follow up. Receptionists were extremely helpful and my doctor was kind and caring. I have recommended this practice to friends and they are absolutely delighted to have moved to this practice. | June 2022 |
E82068 | gade-surgery | https://www.nhs.uk/services/gp-surgery/gade-surgery/E82068/ratings-and-reviews?currentpage=1 | Going above and beyond | 5 | Every member of staff I spoke to last week was so sympathetic and supportive as they tried to resolve an issue for me. The receptionists kept me informed and were polite and very understanding. Both of the doctors I spoke to responded quickly and resolved my issue the same day. I cannot thank you all enough for my treatment, it made such a difference and put my mind at rest. | June 2023 |
E82068 | gade-surgery | https://www.nhs.uk/services/gp-surgery/gade-surgery/E82068/ratings-and-reviews?currentpage=1 | Saturday Appointment | 4 | I had to have a blood test and was offered Saturday afternoon appointment which worked out great for me. The nurse who did my blood test was very very nice and on time. Saturday clinics are great for people who have work commitments during the week days. | January 2023 |
E82068 | gade-surgery | https://www.nhs.uk/services/gp-surgery/gade-surgery/E82068/ratings-and-reviews?currentpage=1 | Opening weekends | 5 | Great idea for patients and GP
Less congestion easier for patients to park
Takes pressure off access to appts weekdays. | November 2022 |
E82068 | gade-surgery | https://www.nhs.uk/services/gp-surgery/gade-surgery/E82068/ratings-and-reviews?currentpage=1 | Good parking | 4 | Great to be able to park so easily
Grateful to the staff to be working on a Sunday. Would recommend to a friend. | September 2022 |
E82068 | gade-surgery | https://www.nhs.uk/services/gp-surgery/gade-surgery/E82068/ratings-and-reviews?currentpage=1 | Good experience | 5 | Appointments can be difficult to get, so need to book in advance.
Staff are friendly
Very quick today for the vaccine. | September 2022 |
E82068 | gade-surgery | https://www.nhs.uk/services/gp-surgery/gade-surgery/E82068/ratings-and-reviews?currentpage=1 | All very smooth | 4 | Very smooth
Staff were Very helpful
Thankful to the volunteers taking their time to work today.
Would recommend to friends and family | September 2022 |
E82068 | gade-surgery | https://www.nhs.uk/services/gp-surgery/gade-surgery/E82068/ratings-and-reviews?currentpage=1 | Excellent experience | 5 | I worked here supporting the doctors give covid and flu vaccines. Very well run, all the staff were lovely, would definitely come again. | September 2022 |
E82068 | gade-surgery | https://www.nhs.uk/services/gp-surgery/gade-surgery/E82068/ratings-and-reviews?currentpage=1 | Lovely practice | 4 | Lovely practice, got to see my favourite gp doctor. Very efficient and smooth. Would recommend this practice to a family member or friend. | September 2022 |
E82068 | gade-surgery | https://www.nhs.uk/services/gp-surgery/gade-surgery/E82068/ratings-and-reviews?currentpage=1 | Well organised | 4 | Well organised
Practice has Improved in the last few years, staff very friendly.
Would recommend to family and friends in the future. | September 2022 |
E82068 | gade-surgery | https://www.nhs.uk/services/gp-surgery/gade-surgery/E82068/ratings-and-reviews?currentpage=1 | Great care | 5 | Visited practice nurse and was treated with great dignity and professionalism.
I was very nervous but the nurse put me at ease and treated me with care and empathy. | July 2022 |
E82083 | the-colne-practice | https://www.nhs.uk/services/gp-surgery/the-colne-practice/E82083/ratings-and-reviews?currentpage=1 | Good experience | 5 | There are so many complaints about GP services in the press, and it is true that phoning to get an appointment can be frustrating, but once through I've always found the receptionists to be very helpful. As an elderly patient I feel I've had very good care - where there has been urgency I have been seen promptly, and feel I have received thorough and appropriate treatment. It's very reassuring that I always see my own GP. | November 2022 |
F81090 | angel-lane-surgery | https://www.nhs.uk/services/gp-surgery/angel-lane-surgery/F81090/ratings-and-reviews?currentpage=1 | Lack of empathy on reception | 1 | I completely understand the strain on the surgery, that said when I walk in and ask a question after being sent over from the pharmacy, I don’t expect to be spoken to so rudely. Some people might have a lot going on in their lives and the way I was spoken to could send someone over the edge. I asked a simple question and the response was completely uncalled for. It’s not the first time. I know some people can be rude but if you are patient facing you should some element of empathy. I walked out of the surgery and felt completely lost… | September 2023 |
F81090 | angel-lane-surgery | https://www.nhs.uk/services/gp-surgery/angel-lane-surgery/F81090/ratings-and-reviews?currentpage=1 | Awful service | 1 | Non-urgent apps are more than a month away and so reception tell you to call up at 8am the next day instead for an urgent appointment. When you do this, you have to dial 50 times before getting in the queue and then all the slots for today are taken by about 8.20am. In general, the doctors are great when you manage to see them, but the service as a whole compared to other GP practices is just unacceptable. | June 2023 |
F81090 | angel-lane-surgery | https://www.nhs.uk/services/gp-surgery/angel-lane-surgery/F81090/ratings-and-reviews?currentpage=1 | Hopeless | 2 | Angel Lane surgery continues to go from bad to worse. Getting a non-urgent appointment is an ordeal involving at least several weeks wait, sometimes the “next block of appointments” are not available and you are asked to try again the following month. My 16 year old daughter has waited over 3 weeks to see the nurse to have her ears syringed only to be told on arrival today that she’s too young and has to be at least 18. This is nonsense, she has had the procedure done there before at least a year ago when she was 15. No doubt if she wanted to go on the pill or some other serious medication that would have been fine but unblocking her ears so she can hear properly is a no. We are being incredibly badly served. | May 2023 |
F81090 | angel-lane-surgery | https://www.nhs.uk/services/gp-surgery/angel-lane-surgery/F81090/ratings-and-reviews?currentpage=1 | what practise | 3 | try ed to book on line consultation though id dont think they are of little use .faild on line. visited surjury told i couldnt book it till .as i cant i will give up. cant see going to surjury to book a phone call just dismissed there last time | February 2023 |
F81090 | angel-lane-surgery | https://www.nhs.uk/services/gp-surgery/angel-lane-surgery/F81090/ratings-and-reviews?currentpage=1 | Extremely bad | 1 | I’m writing this on behalf of my 62 year old dad. My dad has been trying to get an appointment for over 3+months for multiple issues and each time he gets told to call back another day. Last week was the final straw and he called them and demanded an appointment whenever there was one available. He got told to call back at 14:00 and they would book him one for the end of march. He called back at 14:00 to be told there is no appointments until the end of April!! My dad asked for one to be booked and the lady on the phone said she couldn’t as she wasn’t sure what bookings they had?!she then asked my dad to come into the surgery to obtain a reference number to be able to book an appointment online but this still wouldn’t be booked until the end of April. I then found a booking form on the surgery’s website and my dad got a response with an appointment being booked for the following week. Why has my dad been waiting so long when all he needed to do was fill out a form online. More to the fact.. why are people being told over the phone there are no appointments,yet if you fill a form out online you get one pretty much straight away??! This is not the first issue which my dad has had and the whole community is fed up with this surgery! | January 2023 |
F81090 | angel-lane-surgery | https://www.nhs.uk/services/gp-surgery/angel-lane-surgery/F81090/ratings-and-reviews?currentpage=1 | Terrible Practice - Avoid! | 1 | Getting an appointment here is an arduous process. You can only book for the same day and you have to start calling at 8am. Thus morning, 198 calls later, I managed to get through to the automated queuing system only to be cut off after 19 minutes and so had to repeat the process again. All in all it took me an hour to get through. I managed to secure an appointment for my son and myself. Upon arrival, I was told loudly and rudely through a partially opened half door that I wouldn’t be seen because I was 10 minutes late but my son would be. This was repeated to me 3 times, unsure as to whg it needed to be repeated as I said ok 3 times frankly to ill to argue, before the woman in question turned her back and shut the door in my face so I went and took a seat with my son. A few moments later, the same woman opened the door (s) and stomped across towards me and in front of the entire full waiting room of people, again rudely and loudly proceeded to tell me once again that the doctor would only see my son at which point I did advise her that I had heard her the first 3 times and now she was embarrassing me in front of a room full of strangers and in front of my son. As an adult and a tax payer, I do not expect this level of rudeness and such a poor service for my heard earned money. The reception staff at the this practice behave like dictatorial teachers dealing with and chastising naughty children. Zero respect and zero compassion and zero acknowledgment for the hour of my life lost this morning just trying to get through on the phone. Not the first time I’ve had poor service from Angel Lane but will be the last. Avoid at all costs! | January 2023 |
F81090 | angel-lane-surgery | https://www.nhs.uk/services/gp-surgery/angel-lane-surgery/F81090/ratings-and-reviews?currentpage=1 | Impossible to get an appointment | 1 | The appointment system at this surgery is indeed questionable. Their website states that appointment requests should be made on the day by telephone between 8 am and 10 am. Wait times of over 40 minutes for phones to be answered are the norm, with regular cut off at the point of answering. For over 3 weeks I have called nearly every day, only to be told that there are no appointments available. Forward booking too seems to be a problem with 'none offered as there is no availability' or 5-6 weeks ahead. The Surgery has a notice pinned up outside stating that appointments cannot be made in person at the reception desk. I have also been told on 2 recent occasions to go straight to A&E, rather than wait for an appointment! Staff at the service end of the practice seem very disillusioned with the booking system.
I notice that the Surgery is currently advertising for new patients but obviously they cannot cope with those already registered. I would not recommend this surgery to anyone who is ill or seeking medical help. | December 2022 |
F81090 | angel-lane-surgery | https://www.nhs.uk/services/gp-surgery/angel-lane-surgery/F81090/ratings-and-reviews?currentpage=1 | Shout out for excellent primary care for my mother | 4 | My mother was seen very promptly last week following too early a discharge from hospital and again today leading to a re referral to the same day emergency unit at hospital . The care and regard shown by the reception staff and two G P s shows what good go led care should be . It was through respectful and rproactive If GPs we’re properly supported the pressure on Aand E would be so reduced. | November 2022 |
F81090 | angel-lane-surgery | https://www.nhs.uk/services/gp-surgery/angel-lane-surgery/F81090/ratings-and-reviews?currentpage=1 | Totally Inadequate Management | 1 | The GPs at the surgery have always provided a high standard of care but the management of the practice is diabolical. The way that communication and administration is managed (or not managed!) is a constant source of frustration. It’s impossible to get answers to questions and trying to get an appointment is less likely than winning the lottery. | March 2022 |
F81090 | angel-lane-surgery | https://www.nhs.uk/services/gp-surgery/angel-lane-surgery/F81090/ratings-and-reviews?currentpage=1 | Miserable Staff who Don't Answer Phones | 1 | After trying for literally weeks to get in touch by phone, I sent my partner there in person to make me an appointment.
The doors wouldn't open and they are up a slope more than the required disabled badge away.
The staff are not so friendly as me and my partner have always seen and the 15 minute slot could be 1 hour as they are never on time.
The doctors are strict will one appointment for one issue yet they won't allow people to make a double appointment.
They do have a pharmacy window which is full of slow moving people but you can find yourself standing 20 there waiting as the chairs are usually taken. Also, this window is only for people who live more than 3 miles away. Also, I have found myself with more than my prescription as they have giving me two peoples instead of one. Because of covid, you are not allowed to return it but you can drive to the address (sometimes over 5 miles away) written on prescription and give it to the person themself.
On the review page shows a map, says it has disabled parking, which it doesn't and you will need to park in the public carpark, which isn't free and the few disabled spaces that are in it are quite closed in so you will need to let the disabled person out first, then park. And according to the badge rules in essex, these spaces are too far away. If you can walk to the surgery (up a narrow slope), you are in breach of your disabled badge rules., which is £1000 fine and loss of your badge. The actual gravel carpark is for staff only.
There is another doctors nearby but they have absolutely no parking whatsoever and is up a narrow road and the traffic walden enforces the lines heavily. | January 2022 |
F81111 | elsenham-surgery | https://www.nhs.uk/services/gp-surgery/elsenham-surgery/F81111/ratings-and-reviews?currentpage=1 | Great Practice | 5 | My children and I have been with the surgery for almost 6 years. We have only ever had a positive experience. The staff at reception and every GP we have met have always been professional, understanding and quick at processing any referrals/prescriptions etc. This remained even during the covid period. Thank you. | November 2023 |
F81111 | elsenham-surgery | https://www.nhs.uk/services/gp-surgery/elsenham-surgery/F81111/ratings-and-reviews?currentpage=1 | Great practice | 5 | I got a same day appointment, all the staff were brilliant, and sorted out my problem, I can't speak highly enough of them | November 2023 |
F81111 | elsenham-surgery | https://www.nhs.uk/services/gp-surgery/elsenham-surgery/F81111/ratings-and-reviews?currentpage=1 | Some problems | 4 | This place only does same day appointments which is good isn some ways but for someone who works it’s not good having to take a day off work to go for a routine appointment rather than just nipping away for 20 mins | July 2023 |
F81111 | elsenham-surgery | https://www.nhs.uk/services/gp-surgery/elsenham-surgery/F81111/ratings-and-reviews?currentpage=1 | The best GP practice | 5 | It’s so efficient - you call up, speak to someone lovely on the phone and you get booked in the same day normally.
This practice is one in a million. We feel so fortunate. | April 2023 |
F81111 | elsenham-surgery | https://www.nhs.uk/services/gp-surgery/elsenham-surgery/F81111/ratings-and-reviews?currentpage=1 | Wonderful practice with fantastic staff | 5 | I am thankful every day that this is our surgery. Every single member of staff from reception, pharmacy and through to the clinical staff are fantastic. All very helpful and friendly. I've always felt listened to and validated during appointments with clinical staff. Their knowledge and ability always excellent and I trust them implicitly. The reception staff go out of their way to provide an excellent first point of contact and the dispensary staff are extremely helpful too. | July 2022 |
F81118 | john-tasker-house-surgery | https://www.nhs.uk/services/gp-surgery/john-tasker-house-surgery/F81118/ratings-and-reviews?currentpage=1 | Excellent service | 5 | I rang the surgery approximately 1.00pm and told the very helpful receptionist that I would like an appointment. She enquired what my problem was concerning and I was told the dr would ring me back . Shortly afterwards the receptionist rang to say the dr would see me at 2.30. On arriving I was seen virtually straight away. The service I received was in a friendly, sympathetic and professional manner. No complaints at all. Great service. | December 2023 |
F81118 | john-tasker-house-surgery | https://www.nhs.uk/services/gp-surgery/john-tasker-house-surgery/F81118/ratings-and-reviews?currentpage=1 | Caring doctors and staff | 5 | Because of my job I find it difficult to wait on the phone using the queuing system so I have started to use the online link to contact the surgery. My email was acknowledged with a text message then followed by a call from a doctor at my preferred time. The doctor listened to my concerns and arranged for blood tests and I used the same online system to ask for a follow up appointment which I have now had and results and options discussed including using outside agencies deemed helpful. I have always found the doctors and the staff helpful and caring. They have a difficult job especially with Great Dunmow expanding as it is and I would like to thank them for all they have done for me and my family. | November 2023 |
F81118 | john-tasker-house-surgery | https://www.nhs.uk/services/gp-surgery/john-tasker-house-surgery/F81118/ratings-and-reviews?currentpage=1 | Practice has gone downhill | 1 | I have been with this practice for over 20 years and have been very satisfied there services, but sad to say it has gone downhill! having no end of problems with repeat prescriptions, long waits on the call back service over 2hrs. being sent a reminder to go and have a repeat chest x-ray after travelling to the hospital pay parking fee get to the x-ray department and being told that the doctor has not sent the request. Not happy. | October 2023 |
F81118 | john-tasker-house-surgery | https://www.nhs.uk/services/gp-surgery/john-tasker-house-surgery/F81118/ratings-and-reviews?currentpage=1 | Really gone downhill | 1 | I have previously always had a good experience with the surgery but in the last few months it has really gone down hill. I attended for an appointment, checked in and was sitting there for an hour. I know they run late so just assumed they were, I went up to reception and it turns out the doctor I was meant to see wasn't even in today! Surely they would have known that when I checked in! I've been waiting 2 months now for a letter to have a scan. I also put in a request online 2 weeks ago for my son, they asked for a photo of the issue which I sent as soon as I got the text, yet I am still awaiting a response for the doctor! I've been in twice to have my address updated both myself and my husband and it's still set as my old address | October 2023 |
F81118 | john-tasker-house-surgery | https://www.nhs.uk/services/gp-surgery/john-tasker-house-surgery/F81118/ratings-and-reviews?currentpage=1 | Phone wait times | 2 | To add to the comments about the phone waiting times there is also an annoying error with the phone message. It states '..or use the call-back service..' However it doesn't explain how this is invoked and there appears to be no info that I could find on the website. A call back would be much less frustrating than being brain-washed with the hold tones for an hour. | August 2023 |
F81118 | john-tasker-house-surgery | https://www.nhs.uk/services/gp-surgery/john-tasker-house-surgery/F81118/ratings-and-reviews?currentpage=1 | Poor service. | 2 | I am waiting 55mins and still waiting just for someone to answer a phone! I understand you are busy but this has not only happened today to me!! | June 2023 |
F81118 | john-tasker-house-surgery | https://www.nhs.uk/services/gp-surgery/john-tasker-house-surgery/F81118/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Dr responded within five minutes of the receptionist telling me I was on his list to call after I had requested an urgent appointment. He actually saw me at the surgery within an hour of my original call. He was courteous and explained what was likely to be the problem and what could be done. He did a physical examination in the presence of a chaperone. Medication and a follow up appointment were arranged . I felt the matter was dealt with efficiently and to my satisfaction. I forgot to ask if my message sent through the app two days earlier had been received as I had not had a response . HG | June 2023 |
F81118 | john-tasker-house-surgery | https://www.nhs.uk/services/gp-surgery/john-tasker-house-surgery/F81118/ratings-and-reviews?currentpage=1 | Good service | 5 | All staff have been helpful. Nurse explained what she was doing and what the next steps were and after my last appointment I was better.
Thank you | May 2023 |
F81118 | john-tasker-house-surgery | https://www.nhs.uk/services/gp-surgery/john-tasker-house-surgery/F81118/ratings-and-reviews?currentpage=1 | Proactive and outstanding patient care. | 5 | Once again, I had to visit my GP Surgery yesterday, and once again, and although late in the day, the two members of the practice team that I engaged with provided me with outstanding service, answered all my questions, and met all my requirements, ranging from a COVID booster appointment, to dispensing my regular prescription medications.
It is such a pleasant experience, and so reassuring, when the team within your local GP Practice listen to your needs, act proactively, and
deliver the promise on which our great NHS was founded.
Well done to everyone at JTH Surgery. | April 2023 |
F81118 | john-tasker-house-surgery | https://www.nhs.uk/services/gp-surgery/john-tasker-house-surgery/F81118/ratings-and-reviews?currentpage=1 | excessive phone delays | 4 | I requested a call back. Phone rang for 2 rings and then ended. I therefore call reception (again).
I have now been caller no 1 for 1 hour.
I can not believe that the previous person has been on the phone for that amount of time. I can only summise that no one in answering the phone. If that's the case stop wasting my time and my phone bill. | January 2023 |
F81053 | stansted-surgery | https://www.nhs.uk/services/gp-surgery/stansted-surgery/F81053/ratings-and-reviews?currentpage=1 | Terrible service | 1 | I was calling to Stansted Mountfitchet Surgery and explained as I was accidentally burnt my arm and I 'd like the nurse or doctor appointment because the medicine, what I used, makes my arm worse, it is swelling and inflamed after I used the medicine,named "Burnshield"for burnt care.I explained it for receptionist, after that She said as I needed to come to Harlow Hospital emergency.
I was explaining again my situation as I burnt my arm many days ago,and it is swollen and there are inflammation,but She again told me as I needed to go to Harlow Hospital emergency.
It's awful, I don't have words,as I explained twice and asked local GP appointment I don't see any reason come to Harlow Hospital.There is lack of empathy and lack of hearing patients.
Worse experience at reception what I have at full of my life. | November 2023 |
F81053 | stansted-surgery | https://www.nhs.uk/services/gp-surgery/stansted-surgery/F81053/ratings-and-reviews?currentpage=1 | Outstanding Service | 5 | I have not been with the Surgery for long and each time I phone I am treated with kindness and respect from the reception team.
Today I had 3 different contacts with the Surgery, a Nurse appointment for myself, my sons 16 week Jabs and an additional phone call with a GP for my son.
The Nurse was very knowledgeable and provided me with all the information I would need before carrying out any procedures plus she was fabulous when dealing with my crying boy.
The GP was also very professional and had issued a prescription before we had even finished the call.
Well done, you are a great practice and all doing a fabulous job. | August 2023 |