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E81631 | malzeard-road-practice | https://www.nhs.uk/services/gp-surgery/malzeard-road-practice/E81631/ratings-and-reviews?currentpage=1 | No good | 1 | Very bad experience, every time when you call they'll never pick up phone. They will never give you appointment either you have an emergency. Recently I have done the blood tests and received a message to book an appointment with the doctor but when I call they pick it after several tries and then after receptionist said there is no any appointment available. | January 2024 |
E81631 | malzeard-road-practice | https://www.nhs.uk/services/gp-surgery/malzeard-road-practice/E81631/ratings-and-reviews?currentpage=1 | caller number one in the queue for 30 minutes, no answer. | 1 | I was waiting in queue for over half an hour, and I was caller number one from the start. However, no one answered the call. If I can't expect them to pick up the call, what's the point of them being there. | November 2023 |
E81631 | malzeard-road-practice | https://www.nhs.uk/services/gp-surgery/malzeard-road-practice/E81631/ratings-and-reviews?currentpage=1 | Rude receptionists | 1 | Receptionists have so much attitude and are rude when you speak to them. Many occassions theyve said that my problems wernt issues for the dr to be speaking to me about it or saying ive already had an appointment that week so cant book another one, even though they were for 2 different reasons. They interrupt when im speaking and use harsh tones and unprofessional language and behaviour. Unwelcoming and rude. Not happy with the service at all from them. Definitely need new staff at reception because each time i call to try get my parents an appointment it always ends up with them starting an arguement with me. Would not recommend this surgery to anyone. Have moved myself and will be moving my parents to different surgery also. | September 2023 |
E81631 | malzeard-road-practice | https://www.nhs.uk/services/gp-surgery/malzeard-road-practice/E81631/ratings-and-reviews?currentpage=1 | The Worse Practice in Bedfordshire | 1 | Took me a month to get an appointment followed by my issues not been listened to.
Very unhelpful and do not put patients first.
I will register with a better surgery. | May 2023 |
E81631 | malzeard-road-practice | https://www.nhs.uk/services/gp-surgery/malzeard-road-practice/E81631/ratings-and-reviews?currentpage=1 | Disappointed | 2 | Very rude receptionists sounds like they give u favor sitting there.
Long waiting time,always have to wait 30mins more than the appointment time.
very disappointed with the doctors they don't even care about patients. | January 2023 |
K82039 | bedford-street-surgery | https://www.nhs.uk/services/gp-surgery/bedford-street-surgery/K82039/ratings-and-reviews?currentpage=1 | First Visit | 5 | Hi All
Had my first visit to the practice and have to say from the receptionists through to the doctor I was most impressed. Great polite and helpful service.
Thank you all
regards
Steve Angel-Jones | October 2023 |
K82039 | bedford-street-surgery | https://www.nhs.uk/services/gp-surgery/bedford-street-surgery/K82039/ratings-and-reviews?currentpage=1 | Gp practice 0 hospital 1 | 3 | I came into surgery today to ask for a nurse to dress a deepish cut to finger to be told none were available nor at the alternate surgery but go to a&e.
I went to a&e and waited for 3 hrs and took up hospital nurses time for something relatively simple. I was told by the nurse doing the dressing to go back to gp to have the applied special material dressing that must be removed after a max 3 days.
Returned to gp same afternoon to be told no nurse available until mid next week (7+ days) so yet another visit to a&e for something that should be sorted at lower level. No wonder hospitals are stretched.
For reference the additional questionare needs to be updated to include a not applicable box or adding 'were you satisfied when visiting surgery' rather than just telephoning option | October 2023 |
K82039 | bedford-street-surgery | https://www.nhs.uk/services/gp-surgery/bedford-street-surgery/K82039/ratings-and-reviews?currentpage=1 | Terrible Service - go elsewhere | 1 | After struggling for months to book an appt with them, I was immediately referred for blood test and instructed to come back to GP ASAP. I phoned reception after checking the online portal several times, and seeing no available appointments for 3 months. Rude receptionist just rattled off script about using the online portal and didn't even check availability for me. Said there was nothing she could do, with a bored and superior tone of voice. Explained that my test results showed an abnormal and concerning result, but she didn't care. It would go so much farther if they had staff who at least pretended to be sympathetic. I was left in tears without having any recourse and not knowing what to do. First my test was delayed because of lack of availability, now I'm not able to discuss with GP...I'm afraid that if something is majorly wrong all this time is wasted because their 'gatekeepers' just can't be bothered. | September 2023 |
K82039 | bedford-street-surgery | https://www.nhs.uk/services/gp-surgery/bedford-street-surgery/K82039/ratings-and-reviews?currentpage=1 | Poor office staff & communication | 2 | Whenever I forward any paperwork to the office or phone the staff, nothing is done. It goes into a black hold. On the phone, they pretend not to hear. Paperwork - not received even when tracked. This time, I went privately for some tests and the results were forwarded for immediate action.... still nothing 5 days laters. | August 2023 |
K82039 | bedford-street-surgery | https://www.nhs.uk/services/gp-surgery/bedford-street-surgery/K82039/ratings-and-reviews?currentpage=1 | Won't see a 12 month old | 1 | After redialing 351 times, finally got through. Had no appointments and refused to see my 12 month old. Told to try again tomorrow or go to the hospital. | March 2023 |
K82039 | bedford-street-surgery | https://www.nhs.uk/services/gp-surgery/bedford-street-surgery/K82039/ratings-and-reviews?currentpage=1 | Wonderful HCA | 4 | I visited the surgery for a blood test. It’s worth saying I’m extremely nervous of blood tests after having a poor experience when I was younger. The HCA I saw was extremely friendly, kind and really did put me at ease. She was efficient and made the experience a very positive one. My appointment with her has made me feel much more confident for any future blood tests. | January 2023 |
K82039 | bedford-street-surgery | https://www.nhs.uk/services/gp-surgery/bedford-street-surgery/K82039/ratings-and-reviews?currentpage=1 | The worst receptionist service | 1 | Impossible to get through usually 12th in the queue, by the time you get to the number 1 after an hour you get cut of or speak to a rude receptionist who terminates the call on you by telling you to call 111 service or go to A&E as they are not an emergency service.
I rang today as my uncle who is housebound was bleeding with his bowels which is concerning, but he wasn’t unwell. Tried to call the surgery earlier in the week after waiting in the queue for hours and being answered by a rude receptionist saying we are not an emergency serivice there is no appointments and terminated the call.
I called again was advised the same and advised to go to A&E or call 111 as this is not an emergency practice.
There was no option to leave a message like we use under for advice from the nurse or paramedic.
I called again on the third day again I was advised the same, when I requested to speak to a manager only was I given the option that someone will call me back. She told me she was not a clinical advisor and have been trained to provide this information.
I’m really not sure what is going on with this surgery but the attitude of staff and service has gone down the pan since management changed in 2021. | December 2022 |
K82015 | parkside-medical-centre | https://www.nhs.uk/services/gp-surgery/parkside-medical-centre/K82015/ratings-and-reviews?currentpage=1 | Slow and unhelpful | 1 | Doctors unable to provide any appointments and unable to review test results. Been waiting over a week since they receieve them and not even looked at as yet.
Issue is now 6 month old and still not even investigated for a child. Not good enough. | September 2023 |
K82015 | parkside-medical-centre | https://www.nhs.uk/services/gp-surgery/parkside-medical-centre/K82015/ratings-and-reviews?currentpage=1 | Not a great practice | 1 | I waited on the telephone for an hour, hoping to schedule an appointment. Unfortunately, due to my month-long illness, I had to visit the walk-in center instead. The difficulty in getting through to someone was frustrating, and when I finally did, I was directed to contact another number or return to the walk-in center. The quality of service has been quite disappointing. | June 2023 |
K82015 | parkside-medical-centre | https://www.nhs.uk/services/gp-surgery/parkside-medical-centre/K82015/ratings-and-reviews?currentpage=1 | Great practice!!!!! | 1 | First caller in line but still waited 5mins before phone was picked up.
I will be 65 tomorrow. Rang because l had conjunctivitis. I was asked had l been to the pharmacy l said know l would prefer to see a doctor. I was left holding. Receptionist returned and informed me that in the first instance l should see a pharmacist and if THEYsay l should see a doctor l should call back. Do You Know How Difficult It Is To Get Through To This Surgery!!!
I have applied to change doctors l haven’t been able to see any at Parkside for over 4 years. | May 2023 |
K82015 | parkside-medical-centre | https://www.nhs.uk/services/gp-surgery/parkside-medical-centre/K82015/ratings-and-reviews?currentpage=1 | The worst practice ever | 1 | It is almost impossible to call them because the line is always busy, don’t even dream about face to face appointment because they bother themselves only to text you,this week my son has head aches 3 days in a row and misses the school because of that and they told that they do not do investigations for head aches! Their services are useless! | April 2023 |
K82015 | parkside-medical-centre | https://www.nhs.uk/services/gp-surgery/parkside-medical-centre/K82015/ratings-and-reviews?currentpage=1 | Who is the bad guy? | 1 | I placed a prescription and it came through in good time. I went to collect but the pharmacy had run out. With my father's funeral the next day, I needed the prescription almost as a life line for the next few days. I called and Parkside said a prescription would be written and the out of hours prescription team would sign it so I could collect it that eve. It came through earlier
than expected so I went to collect it but parkside had written the wrong one out. The pharmacy refused to give me what I needed. I returned to parkside only to be told that I couldn't get my pills that day as the prescription team had gone home and nothing could be done. Even though I was told that I could have it.
It was this misinformation and the writing up of the wrong prescription, the refusal to prescribe the pills i needed that day that alongside the stress of my father's funeral made me snap. I was angry and behaved in a way I was ashamed of. I swore and shouted and 100% admit this was wrong. But the staff did nothing. No help. No support (I sat in my car crying for 5 minutes afterwards). They could clearly see I was desperate. No compassion or sympathy.
I have now been given a warning by the doctors. No apology for their mistakes, no acceptance of responsibility for the wrong prescription, misinformation and total lack of support. It was a fiasco the day before what i knew would be a very hard day. They messed up on multiple points that day and are taking no responsibility.
Like I said, I was at fault for my attitude and how I came across that afternoon but was driven to it by the total lack of support from the staff and the total lack of compassion for someone who had only just lost their dad. They didnt care. | July 2022 |
K82015 | parkside-medical-centre | https://www.nhs.uk/services/gp-surgery/parkside-medical-centre/K82015/ratings-and-reviews?currentpage=1 | Impossible to get appointment | 1 | It is impossible to get an appointment at this practice. You use to be able to go online to book a phone consultation anytime, but they have recently decided to only allow people to go online at certain times to try and book an appointment so now it's just as bad as trying to get face to face appointment. Impossible to get through at 8 am even. If you ring 5mins before by the time you get through all the appointment s are gone | June 2022 |
K82015 | parkside-medical-centre | https://www.nhs.uk/services/gp-surgery/parkside-medical-centre/K82015/ratings-and-reviews?currentpage=1 | Online Awful practice | 3 | I was forced to go online to get an appointment. No appointments available dates only 2 weeks ahead. Tried to get an online consultation "We are not accepting as out of office hours" This was at 1.30pm. This is absolutely scandalous treatment for someone in great pain for 9 days having tried to manage the pain myself and now regressed back to how it was when it first started. How can you not have any emergency appointments. | February 2022 |
K82633 | westcroft-health-centre | https://www.nhs.uk/services/gp-surgery/westcroft-health-centre/K82633/ratings-and-reviews?currentpage=1 | Office not up to standard | 3 | My experience with the office staff and the receptionists has been such that I'm sure they have reduced my life expectancy by several years. I think the team of doctors is good, some of the nurses are excellent, and I can't comprehend why the partners won't employ administrators to match their standards. Surely this should be much easier than the other way round? | May 2023 |
K82633 | westcroft-health-centre | https://www.nhs.uk/services/gp-surgery/westcroft-health-centre/K82633/ratings-and-reviews?currentpage=1 | Worst Practise avoid at all cost | 1 | Absolutely dreadful you can’t get appointments for anything. The one I finally did manage to get was because I rang 111 and they called the practise to see me asap. I’ve been off work with a chest infection. Self certified first 7 days was seen by a DR and diagnosed. After course of treatment wasn’t clear couldn’t get an appointment so went to urgent care on the clinics advice. Was put on second course of treatment. In this time I have also spoke to 2 online drs and 111. I need a sick note for work and they won’t give me one without a face to face appointment, that you can’t make because they are booked. I have been ringing the office every morning at 8 am as policy (after 500 attempts) I atill can’t get through! Why do they need to see me face to face if that busy??? The dr did see me just didn’t give me a sick nite at that point. Then they tell you to use their online services. I go online to get a sick note it says make an appointment. I go online to make an appointment and up to July 1st nothing available. I need a medical report for employer and have been told a minimum 28 days and that is after expressing it is extremely urgent and I will pay whatever fee to complete but will not have job without it. They don’t care about anyone. I am convinced they just have the phones set on engaged and don’t have appointments. We just ring for no reason. On Wednesday I even asked if I could at least book an appointment for Thursday or Friday, was told no they didn’t have any however ring first thing for emergency appointment. You ring at 8 and if you get through by 9:30 you are lucky. I have never in my life dealt with a clinic so u organised. The left hand doesn’t k ow what the right hand is doing. For my report I was told to ring the medical secretary direct…4 days of ringing them and I’m still waiting for someone to pick up the phone. The reception ain’t at the front had to go make sure they were all alive because no one answers the phone.
Do not waste your time with this clinic, they take you on as a new patient and that is the last time you see them!!!! | April 2023 |
K82633 | westcroft-health-centre | https://www.nhs.uk/services/gp-surgery/westcroft-health-centre/K82633/ratings-and-reviews?currentpage=1 | An injection of customer service is needed | 1 | An injection of customer service is needed at this surgery.
Whilst my experience with the GPs/Clinical team has been good, I am sure I'm not alone when I say you sense the "no can do" attitude from the admin & support team at this surgery before you have even made a request.
I tried calling 5 times and each time I spent between 28mins-43mins waiting for a someone to pick up the phone, which no-one did.
A visit to the surgery did little to improve my experience. When I politely asked if there was a medical secretary working that day the receptionist confirmed there was. When I explained that I couldn't get through on the phone the receptionist said I was "calling the wrong person because they don't deal with the matter I needed help with". How can she know this when no one answered the phone to hear what I needed help with!
This particular receptionist had a confrontational manner and was immediately defensive, probably because has to deal with this question all day everyday.
It's alright saying you are now only accepting online enquiries but as a GP Practice, you have a duty to answer your phones which might make the support team feel less compelled to be so defensive and lead to better quality interactions with your customers. Definitely scope for improvement | January 2023 |
K82633 | westcroft-health-centre | https://www.nhs.uk/services/gp-surgery/westcroft-health-centre/K82633/ratings-and-reviews?currentpage=1 | Bad practise | 1 | I have tried to make an appointment for my wife, but after waiting on the phone for 65 min before being able to talk to someone I was told that they don't have any appointments and I must try the next day. I think the reason for this is that none of the doctors there work a full week most work 3 and 4 days a week, this is not the first time this has happend. | December 2022 |
K82633 | westcroft-health-centre | https://www.nhs.uk/services/gp-surgery/westcroft-health-centre/K82633/ratings-and-reviews?currentpage=1 | Great service and care | 5 | Once again I’ve experienced exceptional service from westcroft health centre staff.
I desperately needed a medication as I’d run out and not realised.
I rang the surgery and spoke to a staff member, who reassured me that she would try her best to organise my prescription and that she would email a doctor to explain the importance of this.
This is the second time that this staff member has gone over and above to help me and was also understanding and empathetic to my medical situation.
I thank her and all the team for the help and support they offer. | November 2022 |
K82633 | westcroft-health-centre | https://www.nhs.uk/services/gp-surgery/westcroft-health-centre/K82633/ratings-and-reviews?currentpage=1 | Excellent service, prompt appointments | 5 | I have needed to have several appointments recently. On all occasions I have phoned at 8.00 and have got through to the receptionist within 5 minutes. I have then been able to get an appointment the same day.
I am very pleased with the service I have received, including seeing the trainee doctor.
When I have arrived for my appointment the waiting room has been pleasant, not overcrowded, and the waiting time has been minimal, sometimes straight away.
The reception staff are friendly and efficient.
This is all a huge improvement on how the practice used to be run and the practice manager should be praised. Huge thanks! | November 2022 |
K82633 | westcroft-health-centre | https://www.nhs.uk/services/gp-surgery/westcroft-health-centre/K82633/ratings-and-reviews?currentpage=1 | Going over and above | 5 | The help and support I have received from Westcroft Health Centre has been amazing. After becoming ill in August and having to have different medications, questions answered and various appointments, the team including doctors and admin have gone over and above to help me and I’m extremely grateful for this. | October 2022 |
K82633 | westcroft-health-centre | https://www.nhs.uk/services/gp-surgery/westcroft-health-centre/K82633/ratings-and-reviews?currentpage=1 | Great practice | 4 | Had a small medical procedure at the minor surgery clinic, really impressed. Went for stitch removal yesterday, very professional | June 2022 |
K82633 | westcroft-health-centre | https://www.nhs.uk/services/gp-surgery/westcroft-health-centre/K82633/ratings-and-reviews?currentpage=1 | Unprofession practice | 1 | The people in the general Secretary’s office are very lazy and unprofessional. I submitted an occupational health check paper work to be filled out last year in September. It took about 2 good months before they had finished it and I couldn't go for it at that time. I found time and went in for it later on and they said that they have thrown my documents away because I took way too long before coming for it. It was very weird to hear because how do you just throw people’s health documentation away without notifying the other party? I contacted the medical secretary's office because I wanted them to forward my vaccination record to me but these people never pick up. I called reception and I was informed that they were on “break”. I guess they stay on break the whole day because they have never picked up for days | February 2022 |
K82059 | westfield-road-surgery | https://www.nhs.uk/services/gp-surgery/westfield-road-surgery/K82059/ratings-and-reviews?currentpage=1 | telephone appointment | 5 | Results of a scan and treatment needed. Completely explanatory and
not rushed. Pleasant discussion. Felt reassured and cared for. | May 2023 |
K82059 | westfield-road-surgery | https://www.nhs.uk/services/gp-surgery/westfield-road-surgery/K82059/ratings-and-reviews?currentpage=1 | So caring | 5 | Never met such a bunch of caring doctors. They never make me feel like I shouldn't be there and always have time to listen to my worries | March 2023 |
K82059 | westfield-road-surgery | https://www.nhs.uk/services/gp-surgery/westfield-road-surgery/K82059/ratings-and-reviews?currentpage=1 | Fantastic Doctors | 5 | Westfield Road Surgery is absolutely fantastic. The doctors are caring, compassionate and always take the time to listen to your worries or concerns. | January 2023 |
K82059 | westfield-road-surgery | https://www.nhs.uk/services/gp-surgery/westfield-road-surgery/K82059/ratings-and-reviews?currentpage=1 | Amazing Practice | 5 | Westfield Road Surgery I applaud you, you have been professional, caring and empathetic, going above and beyond in providing care for my Mum. Receptionist often have a bad reputation, I cannot say this about this practice. Dr V Cantaboo, Eileen, Mandy are amazing. I can’t remember other names, but my thanks to you all for providing exceptional care | January 2023 |
K82059 | westfield-road-surgery | https://www.nhs.uk/services/gp-surgery/westfield-road-surgery/K82059/ratings-and-reviews?currentpage=1 | Great Practice | 5 | Very friendly and efficient. All my family are more than happy with the GP's situated at this practice, they are very professional and deliver a great service. | August 2022 |
K82059 | westfield-road-surgery | https://www.nhs.uk/services/gp-surgery/westfield-road-surgery/K82059/ratings-and-reviews?currentpage=1 | Best GP Surgery in Milton Keynes | 5 | The team at Westfield Road Surgery provide a super service. Recently I had to seek help for my unwell child. I called up in the morning , the phone was promptly and politely answered by reception. I was provided a consultation with the doctor. He provided great care safely to my daughter. I can not wish for a better service. The whole team are very responsive to patients needs. They provide a very accessible effective appointment system, embracing modern ways of consulting patients. It is clearly a very well led & empathic surgery who have patient needs at the centre of their service. Continue your great work! | July 2022 |
Y02900 | brooklands-health-centre | https://www.nhs.uk/services/gp-surgery/brooklands-health-centre/Y02900/ratings-and-reviews?currentpage=1 | Frustrating Experience | 1 | Today, I found myself in need of booking an appoimnet due a long illness and called GP surgery line ( No other method offer for appoiments). I was met with an exceptionally long wait time, exceeding 2 hours. While I understand that line can be busy, waiting for such an extended period without any indication of my position in the queue was both frustrating and disheartening.
After 2 hours waiting i disconected and went to Hospotal Urgent care.
What aggravated the situation further was the lack of information provided during the wait. Not knowing how much longer I would have to wait or where I stood in the queue left me feeling helpless and undervalued as a customer. Efficient communication is crucial in such scenarios, and the absence of updates or estimated wait times only served to exacerbate my dissatisfaction.
Note: Callback offer after 30 min to 1 hour should be offer without loosing our position in the queue. | January 2024 |
Y02900 | brooklands-health-centre | https://www.nhs.uk/services/gp-surgery/brooklands-health-centre/Y02900/ratings-and-reviews?currentpage=1 | Exceeded my expectations | 5 | My experience with the practice and the GP I saw was amazing and exceeded my expectations. First of all, I am so grateful the surgery is using the Patchs website for appointment requests instead of having to call the surgery and wait for hours. 24 hours after putting in my appointment request I had received a message that my appointment is scheduled for the next day. The GP I saw was an absolute angel! She was so caring and truly listened to me. I felt so grateful and well taken care of. I also had a blood test and ECG the same day. The HCA respected my privacy while I was preparing for the ECG. She too was caring and friendly. Overall I had a good experience and I’m happy I am under this surgery. | January 2024 |
Y02900 | brooklands-health-centre | https://www.nhs.uk/services/gp-surgery/brooklands-health-centre/Y02900/ratings-and-reviews?currentpage=1 | In absolute shambles!!! | 1 | This surgery has gone down the hill since taken by the new “contractors”. I spent two hours on the phone to get through a receptionist. I then walked in wet weather with my one year old to make an appointment. I was told to come back later in the afternoon which is fine. I went back home only to receive a text 15 minutes later than appointment has been cancelled and contact the reception again. I got my baby in the pram again and walked up the town only to be told by the surgery manager to go see urgent care!!!
Such pathetic level of service, absence of basic empathy at an nhs surgery is truly shocking. The problem isn’t the GP but the people who are running this abhorrent surgery. Just close it permanently than putting patients through stress every day!! | December 2023 |
Y02900 | brooklands-health-centre | https://www.nhs.uk/services/gp-surgery/brooklands-health-centre/Y02900/ratings-and-reviews?currentpage=1 | Almost impossible to contact | 1 | My wife attempted to get an appointment this morning following refferal from 111. She called at 8am (when they advise you to call), this has been a problem for me in the past when I've needed an appointment and not been able to call at this very specific time which is seemingly the only option if you need any type of appointment. She was on hold for well over an hour and had to cancel the call to continue working.
The automated message when you call, specifically acknowledges the issue they face with their phone system and preempts your dissapointment in not being able to contact them by asking you to be kind to staff if you do get to speak to them.
I've had this experience multiple times on any occasion I've attempted to contact them, both at 8am and at other times.
With the volume of other similar reports on this page, I cannot understand how direct interventional action hasn't yet been taken by any relevant authority to improve the service which at best is difficult to access and at worst is verging on pointless in its existence. | December 2023 |
Y02900 | brooklands-health-centre | https://www.nhs.uk/services/gp-surgery/brooklands-health-centre/Y02900/ratings-and-reviews?currentpage=1 | Horrible service and never able to book appointments | 1 | Worst service I’ve ever received from a GP practice. You have to stay on the phone for hours to even get to the reception! Waking up at 8am with a newborn and for them to not even pick up the phone is absolutely pathetic. Was told to book a consultation through patches only to go online and the options were not even available. Always have a bad experience booking appointments and can’t wait to find a new GP practice! | December 2023 |
Y02900 | brooklands-health-centre | https://www.nhs.uk/services/gp-surgery/brooklands-health-centre/Y02900/ratings-and-reviews?currentpage=1 | Great pharmacist | 1 | I do not recommend Brooklands Surgery however, the pharmacist who does medication reviews is excellent. He’s extremely thorough, attentive and courteous. He recognises that some questions are sensitive, calmly offers advice and suggestions and makes sure I’m aware of possible side effects with medicines. | December 2023 |
Y02900 | brooklands-health-centre | https://www.nhs.uk/services/gp-surgery/brooklands-health-centre/Y02900/ratings-and-reviews?currentpage=1 | Disappointing | 1 | They don't answer the phone, even when calling outside of the busy morning hours!! I'm sure they have staff call in before closing so you aren't able to get through. Impossible to get test results for my son without driving there. | November 2023 |
Y02900 | brooklands-health-centre | https://www.nhs.uk/services/gp-surgery/brooklands-health-centre/Y02900/ratings-and-reviews?currentpage=1 | Worst practice. | 1 | I cannot wait to be able to register with another Health Centre.
Rude and unhelpful receptionists.
You can spend hours on the phone trying to get an appointment to then get told to go online. The appointment was for a 6 months old baby. | November 2023 |
Y02900 | brooklands-health-centre | https://www.nhs.uk/services/gp-surgery/brooklands-health-centre/Y02900/ratings-and-reviews?currentpage=1 | Non Existent Medical Centre | 1 | I have tried for 2 weeks to make an appointment with Brooklands. I called daily at 8am, but to no effect. I registered on their online portal and tried to book an appointment via that. You just get no response from the practice at all. 6 months ago when I was lucky enough to get through I was told that they can’t schedule me for tests due to the NHS having put a hold on all tests. I have now been forced to change practice to another within the catchment area as I can no longer wait and I have to see a doctor.
The situation is also not at that stage where I need to go to a walk in centre, but what if it was.
The NHS needs to sort this out and get this practice working. | November 2023 |
Y02900 | brooklands-health-centre | https://www.nhs.uk/services/gp-surgery/brooklands-health-centre/Y02900/ratings-and-reviews?currentpage=1 | Blood test not reviewed since 4 days for a urgent condition | 1 | My spouse has been getting a fever for the last three weeks and the doctor suggested an urgent blood test. It took 1 week to get the blood test done and the blood reports have been there with the GP for more than 4 days and they haven't reviewed it. I almost visit the GP every day and they are neither reviewing the Blood Report nor, giving us a copy. Every time I visit for the report they say my printer is not working. Its Pathetic | November 2023 |
K82074 | kingfisher-surgery | https://www.nhs.uk/services/gp-surgery/kingfisher-surgery/K82074/ratings-and-reviews?currentpage=1 | Great Practise | 5 | I attended my flu/covid vaccination appointment with a swelling below my eye. The nurse checking me in noticed and asked me if I had a doctors appointment as it was an infection. Being a Saturday morning, I expressed my doubts that I would get a doctors appointment. The nurse then raised a prescription for me to collect.
This is typical of the service that I can expect to receive from all members of staff working within the practise that I have presented a problem to. They just get on and deal with it. The receptionists are so capable and treat me as a person rather than an interruption to their other duties.
I have been with this surgery since it opened and consider myself lucky that I don't have to endure the difficulties that friends meet at our other NP surgery.
As a final declaration of how attentive the staff are, they also offered chocolate after the vaccinations. | October 2023 |
K82074 | kingfisher-surgery | https://www.nhs.uk/services/gp-surgery/kingfisher-surgery/K82074/ratings-and-reviews?currentpage=1 | Excellent experience | 5 | My partner and myself recently changed to this practice. We have experienced 100% efficiency, courtesy and response from them, from reception through to GP, from the point of registration to today's initial appointment for my partner.. We couldn't be happier with our experience so far. Well done Kingfisher Surgery, you have restored our faith in GP practices. | July 2023 |
K82074 | kingfisher-surgery | https://www.nhs.uk/services/gp-surgery/kingfisher-surgery/K82074/ratings-and-reviews?currentpage=1 | Extremely happy with services | 5 | team is always very helpful. best gp practice communication and care I have ever experienced. changed address but dont want to move surgery. | May 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=1 | Efficient and responsive practice | 5 | I have had a number of medical issues over the last 12 months and I have used the online triage system , which has worked well for me . When required I have speedily escalated to a face to face appointment or blood test appointment . Much of my contact has not necessitated a face to face appointment and has been dealt with perfectly appropriately by telephone contact or text message | January 2024 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=1 | By far the best practice | 5 | I've been with this Medical Centre since 2020, and could not be happier with the way I've been treated. Of course it can take a while to get an appointment, but it's the same, if not worse, everywhere. On occasions I've needed urgent help, I've been assisted in good time, and with remarkable kindness and dignity. For routine appointments or issues, I've been listened to and given appropriate help. Their follow-up response time when I've called 111 has been great.
I do not understand people asserting the staff are rude or unhelpful, this could not be further from the truth - I accept if you're worried or in pain you may feel like they're not helping but one can only assume this is a very subjective opinion based on the moment. I had Covid & flu jabs last weekend, the nurse & assistant were exceptionally friendly and happy - this goes a long way to make a patient feel welcomed and cared for. And as for the reception staff, they are the nicest I've ever met (and I've met a lot over the years). Last week I popped in to change an appointment and had a bit of a breakdown, the receptionist immediately came from behind the desk and helped me to sit & calm down - I felt genuinely cared for.
Also the site is clean, tidy and a pleasure to visit - I have visited surgeries where you want to wipe your feet on the way out.
In short, best MC I've ever been to | October 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=1 | Efficient co-ordinated care | 4 | I have experienced a number of medical issues in recent weeks and have found the practice to be extremely efficient and prompt in their response. I felt my concerns were listened to and addressed. I find telephone consultations quite difficult compared to face to face but I have really noticed a change in the quality of these type of appointments at Newport Pagnell Health Centre. The consultation was a true dialogue, rather than one-sided, and I felt able to voice my concerns. A series of appointments included GP, nurse and paramedic input - my comments apply to all. | September 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=1 | Mixed Experience | 2 | In some ways this surgery is great. The diabetic nurse is excellent and is very thorough and if I were just basing my review on her it would be top notch.
Now to the bad bits. Trying to get through to the surgery takes over 20 minutes each time I have called. The online system where you can apparently book appointments is rubbish and unhelpful. Waste of time using the system. I’ve had one particular dr who wasn’t interested in what was causing my symptoms but would rather prescribe me painkiller than address the cause which she didn’t know and didn’t refer me anywhere.
Another appointment the dr did refer me for investigations and did say she would also put some of my meds on repeat but she hasn’t done this. I raised this with the online system and have a standard message from the surgery that I need to speak with a dr to get the meds on repeat. No offer of an appointment. No taking into account my message advising that rhe dr hadn’t done what she promised. So now I am going to have to waste more of my time actually trying to get through to explain to a receptionist.
I get the impression the surgery is understaffed but this shouldn’t mean getting rid of me as quickly as possible and not addressing any causes of my illness or errors they have made. | August 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=1 | Attentive, caring, responsive staff! | 5 | : I have a severe disability due to a freak accident caused by officers at Northamptonshire Police, and the GP and her colleagues have been more than understanding of the extremely unique, unprecedented circumstances of the injury that introduced me to her/them. She is graceful, knowledgeable, and attentive. I am so very grateful for her care and meticulousness | August 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=1 | Fantastic Occupational Thereapist | 5 | The OT has been fantastic. She called me personally and, despite my dismissals to the contrary, told me not to worry about taking up her time for something so 'trivial'. She is working diligently to help me find replacement crutches for my 6'5 frame, for which I am so grateful. God bless you and everyone there! | August 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=1 | Attentive Practice | 4 | They were quick & attentive to deal with my Nan & I really appreciated the matter of urgency! Very helpful, kind & understanding! | August 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=1 | Worst practice ever | 1 | I’m actually complaining on behalf of my 80 year old mother, who cannot get an appointment, has a heart condition and various other ailments.
Having also been with this practice it has to be one of the most unprofessional surgery’s I have come across.
Staff are rude unhelpful and the doctor’s aren’t much better .
Having read the reviews thinks have not improved! | July 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=1 | Superb in many ways | 5 | Telephone was answered very quickly and my problems were dealt with in a sensitive and professional manner. It was a good experience that has eased my anxiety. Thank you . | July 2023 |
K82016 | newport-pagnell-med.ctr. | https://www.nhs.uk/services/gp-surgery/newport-pagnell-med.ctr./K82016/ratings-and-reviews?currentpage=1 | very poor | 1 | I would stay away! very poor service and uncaring staff, Reception staff and secretaries are rude and do not get back to patients if they say they will, always having to chase for an answer | May 2023 |
E81027 | houghton-regis-medical-centre | https://www.nhs.uk/services/gp-surgery/houghton-regis-medical-centre/E81027/ratings-and-reviews?currentpage=1 | This Houghton Regis Medical Centre | 1 | Like many others have shared their reviews on Google, this practice needs to change their booking system. They have banned advance bookings because of Covid but that is clearly a lie, after 2 years.
They will ask to call at 8.05 or 12.30 to get an appointment, but when you call, you are already 30th in the queue. And no appointments are available. Every single day. Do not register here. | April 2022 |
E81034 | toddington-medical-centre | https://www.nhs.uk/services/gp-surgery/toddington-medical-centre/E81034/ratings-and-reviews?currentpage=1 | Superb practice. | 5 | Superb practice. Doctors and all staff extremely helpful. Would thoroughly recommend this practice. | December 2023 |
E81034 | toddington-medical-centre | https://www.nhs.uk/services/gp-surgery/toddington-medical-centre/E81034/ratings-and-reviews?currentpage=1 | Excellent service! | 5 | Excellent surgery. I am so impressed with the service I received last week and the quick response from GP’s . Tuesday morning I got a call and spoke to a Doctor, as I was so poorly with possible food poisoning and then today because I was still very ill I completed the e consult and a Doctor called back very quickly at 10am and I was tested and seen by 11am. Both times dealt with care, friendliness and compassion, couldn’t ask for a better service from the surgery! All the staff there have always been extremely helpful, efficient and understanding. | June 2023 |
E81034 | toddington-medical-centre | https://www.nhs.uk/services/gp-surgery/toddington-medical-centre/E81034/ratings-and-reviews?currentpage=1 | An outstanding practice | 5 | I was referred to this practice by the pharmacist . The receptionist was really busy but listened carefully, explained the latest system all practices now follow nationally. The receptionist provided me with the appropriate material and was so patient when I decided to fill out the online form on my phone When I had some difficulties completing it the receptionist patiently endeavoured to find support The outcome was that I was triaged by a wonderful practitioner and I had the appropriate medication that day, before the week end Thank you | June 2023 |
E81034 | toddington-medical-centre | https://www.nhs.uk/services/gp-surgery/toddington-medical-centre/E81034/ratings-and-reviews?currentpage=1 | Much improved system | 5 | Have had occasion to contact the Centre in the last fortnight.
Used the new internet form and got super fast help. One doctor was in touch quickly and sorted my problem there and then, thoroughly.
Had different problem today, form filled, examined quickly and treatment given. What a difference, great improvement! I haven’t seen a doctor for a long time, but this system is superb! Thank you. | June 2023 |
E81034 | toddington-medical-centre | https://www.nhs.uk/services/gp-surgery/toddington-medical-centre/E81034/ratings-and-reviews?currentpage=1 | Was a great surgery but sadly no more. | 1 | Been patient of this surgery for over 20 years & sadly it is not a patch on what it used to be.
The doctors can be very dismissive and often “talk over you” when you are trying to explain your symptoms.
They seem very impatient and keen to get you either off the phone or out the door.
This is quite a worrying situation as not actively listening to your patients could result in key information being missed and potential harm being caused.
I do not feel listened to at all and now considering moving my Health care to another practice. | June 2023 |
E81034 | toddington-medical-centre | https://www.nhs.uk/services/gp-surgery/toddington-medical-centre/E81034/ratings-and-reviews?currentpage=1 | Some people don’t know how lucky they are | 5 | I have been in a bad way for 20 years now but having toddington medical centre on my side has made my life so much easier, we are blessed in Toddington. I always receive courteous , helpful and empathetic . conversations with the staff and they go the extra mile to make my life easier. Getting results in time for Royal Marsden consultation is sometimes critical and I’m never let down. So grateful am I that I have been known to take in chocolates or flowers. Well done toddington medical centre
Thank you | May 2023 |
E81034 | toddington-medical-centre | https://www.nhs.uk/services/gp-surgery/toddington-medical-centre/E81034/ratings-and-reviews?currentpage=1 | Rude Receptionist | 1 | I have found both face to face and phone interactions with one receptionist disappointing. On 3 occasions I have found the receptionist to be dismissive and lacking in empathy and basic people skills. As a front line representative for patients, this person should posses those 2 basic skills. Unfortunately, this current receptionist doesn't. My wife has experienced the same issue. | April 2023 |
E81034 | toddington-medical-centre | https://www.nhs.uk/services/gp-surgery/toddington-medical-centre/E81034/ratings-and-reviews?currentpage=1 | Refreshing change | 3 | Refreshing surprise when I visited. Charming & helpful receptionist & kind caring & efficient nurse. I hear tell if I'm quiet & patient I may be lucky & spot the shy & elusive creature called a GP! | March 2023 |
E81034 | toddington-medical-centre | https://www.nhs.uk/services/gp-surgery/toddington-medical-centre/E81034/ratings-and-reviews?currentpage=1 | A model of how a practice should work | 5 | I had a follow up appointment to investigate my condition after a course of antibiotics.
The doctor was genuinely concerned for my well-being and was methodical and thorough in his diagnosis. He asked all the right questions and actually listened to my answers. This was by far the best GP I have encountered, I could not thank him enough.
The screening process to get me an emergency appointment worked seamlessly, receptionist was professional in her approach.
Overall an excellent experience and a model for patient care as far as I am concerned. | August 2022 |
E81034 | toddington-medical-centre | https://www.nhs.uk/services/gp-surgery/toddington-medical-centre/E81034/ratings-and-reviews?currentpage=1 | Personalised patient care | 5 | I have always received great care from this GP practice. This was especially shown today where I was given exceptional, genuine and holistic care. | June 2022 |
E81008 | wheatfield-surgery | https://www.nhs.uk/services/gp-surgery/wheatfield-surgery/E81008/ratings-and-reviews?currentpage=1 | Lack of Communication | 2 | Subject … Amended Review as requested
Subject: We are unable to publish your review 0303920
Comment reference number: 1682574
I have been a patient with Wheatfield Surgery for many years but am really not happy at the moment. I ordered my repeat prescription on 19/10/23 but it wasn’t issued on the same day like it usually was. A medication review had been done but the GP didn’t speak to me about it. I was upset about this as despite me signing a disclaimer form to continue receiving my Zapain painkillers for the pain in my knees it had been written on my online record to only prescribe 1 month of these tablets! I told the GP on my last telephone appointment after my knee x-ray that I needed these painkillers as paracetamol doesn’t work when the pain is bad and I’m unable to take Ibuprofen because of my other tablets. The GP is aware that I only take these painkillers when the pain is bad Im only prescribed a weeks supply each month not enough to become addicted to them! I visited the surgery on 20/10/23 to try and find out why this had happened and was told to call the surgery and speak to a colleague on option 2, I did this but the person was unable to help me and said I needed to speak to the GP. I called the surgery again and pressed option 1 to request an appointment but there was none available. The colleague that answered the call this time was helpful and told me that they would speak to the GP about my situation, I also spoke to this person about some routine blood tests that were due in September but I didn’t get a reminder as I usually did I was told that they could be arranged for me and I would get a callback later to confirm this. Someone eventually called me back late afternoon on Friday 20/10/23 and confirmed that they had spoken to the GP and the GP wanted to speak to me. This person arranged to give me a call back on Monday 23/10/23 regarding the appointment for the blood tests. I didn’t get a call back so checked my online record in the afternoon to see if there was an appointment and was surprised to see there was but it had been postponed! I then visited the surgery again to ask what had happened and one of the receptionists rebooked the appointment for the blood tests! I was told to give the surgery a call on Wednesday morning 25/10/23 at 08.30am to try and get an appointment to speak to the GP which I did, I wasn’t happy as I was waiting in a queue for nearly an hour only to be told there was nothing entered on the system that the GP wanted to speak to me! I don’t feel that this is a good practice to treat patients like this I am nearly 72 years old and don’t need this stress. I was eventually given an appointment to speak to the GP for the end of November in 4 weeks time it’s ridiculous when it’s the GP that requested to speak to me. It seems to me that the communication at this surgery is very poor. | October 2023 |
E81008 | wheatfield-surgery | https://www.nhs.uk/services/gp-surgery/wheatfield-surgery/E81008/ratings-and-reviews?currentpage=1 | Poor | 1 | I phoned up this evening for my daughters blood test results when the lady told me them I ask her to pre book an appointment with the doctor as he told me to book an appointment when the results are back or if the lump on her head had not gone I want the same doctor as I don’t want to go over everything again when the doctor already knows what is going on. I was told to ring up at 8.30 in the morning I asked what is the chance of me getting an appointment she couldn’t tell me I then told her I have done this before I rung up 3 days straight to be told I can’t see the doctor I requested which I think is disgusting you should be able to see any doctor you choose.
I then asked her if I could pre book an appointment I was told no again I have to ring at 8.30 in the morning which i no i am not going to get an appointment. i think its wrong you can not pre book or get the doctor you want to see | October 2023 |
E81008 | wheatfield-surgery | https://www.nhs.uk/services/gp-surgery/wheatfield-surgery/E81008/ratings-and-reviews?currentpage=1 | Very unprofessional | 2 | My husband is deaf so can’t use the phone . I been calling the surgery on his behalf since 1988 . He asked me to call the surgery about blood tests and blood pressure. After a lot of confusion about who I was calling for they refused to talk to me about my husband. I was not aware of any changes had no letter or anything to say I would have to fill in a form stating I needed to talk on my husband’s behalf. They was very rude and unprofessional. The person I was speaking too sounded very inexperienced. Both being disabled we find this infuriating it’s hard enough getting to see a doctor and over the phone consultation so now they won’t let me speak on my husband’s behalf . Seriously. Why didn’t they send me this so called form I am supposed to fill out . After being with this surgery since 1988 am now considering to move. Not happy | June 2023 |
E81008 | wheatfield-surgery | https://www.nhs.uk/services/gp-surgery/wheatfield-surgery/E81008/ratings-and-reviews?currentpage=1 | Ok practice | 3 | On the 23rd of may i had an appointment with a lady She was lovely and helpful. I was asked to book a review this month. I was given a phone call appt for 13th of June. A lady called me at 9.05 pm. First she got dates of my visit mixed up and told me i had been seen on 9th June. It was confusing as i wasnt at doctors that day. I was also in bed. I tried to explain but couldnt get a word in. I tried to tell her my issues had improved but she just kept saying i had to have a face to face appointment. I felt i was being spoken to like a child and chastised. I got off the phone in tears after just saying yes to booking an appointment . I am nearly 70 and felt like i was 4. Surely this isnt how a patient should be left feeling. | June 2023 |
E81008 | wheatfield-surgery | https://www.nhs.uk/services/gp-surgery/wheatfield-surgery/E81008/ratings-and-reviews?currentpage=1 | Very Poor Communication | 1 | I visited the surgery today as my repeat prescription for diabetic medication had not been completed. When I approached the receptionist, she was abrupt, almost aggressively asking me if I had an appointment. When I explained why I was there she abruptly asked me to wait whilst she finished talking to another reception staff member. Eventually, the lady researched my details on the computer and told me that the prescription had not been completed due to “technical reasons” as the computer had not been working correctly last week. She then told me I would have to come back later to collect the prescription. When I asked her what time I should attend she said she did not know but I would have to come back later. I explained that I was working later in the day and would find great difficulty in returning. She then quite angrily told me that I would have to return later and could not give me a time.
I then reminded her that it is essential that diabetic medication should be taken without interruption and asked why, when these “technical problems” occurred, I could not have been contacted by text to let me know. I could then have collected the prescription in a timelier fashion. She informed me that this was not possible due to the “technical problems” and that they were dealing with the missing repeat prescriptions as and when people reported their absence to the surgery. This seems an incredibly dangerous thing to do as many people who need their medications will not get them on time. There were no notices in the surgery regarding the issue and I do feel that more effort could have been made to inform people.
I have been a nurse since 1980 so have had a long experience of working in a variety of NHS settings and I must say I have never felt so dissatisfied and disappointed with the communications from a caring setting than what I had this morning. The receptionist was rude, defensive, dismissive and seemed angry that I dared to question her reasons for the lack of repeat prescription.
This is not the first time I have I have been at the wrong end of poor communication from the surgery but I usually ignore it. I am somewhat suspicious of the accuracy of the explanation of "technical problems" as I have been given this excuse before. So if this was true perhaps a better computer system should be employed?
Either way, I know from my long experience of delivering health care that being busy or “technical problems” is not the fault of the person receiving care and such rudeness is inexcusable. | March 2023 |
E81008 | wheatfield-surgery | https://www.nhs.uk/services/gp-surgery/wheatfield-surgery/E81008/ratings-and-reviews?currentpage=1 | Shambles of a practice | 1 | The receptionists are ridiculously rude. I can confidently say on behalf of the public no one wants to be ill and want to need medical services so I fail to understand why they think it’s okay to be rude or unhelpful!
Patient documents are constantly misplaced despite them being emailed and scanned numerous times!
It’s takes you a month to get an appointment just to discuss blood test results. A month. Can you imagine how much things can change?! Takes forever to get any appointments. Cancels them without notice and no apology either.
Doctors are quick to dismiss patients.
Basically if you register here or seek any help - you’re asking to be seriously ill.
I get NHS is underfunded and understaffed but the above points can be easily avoided.
All the practice manager does is responds to complaints on this website but doesn’t actually do anything.
Staff should be ashamed of themselves and if you hate your job that much - leave. | February 2023 |
E81008 | wheatfield-surgery | https://www.nhs.uk/services/gp-surgery/wheatfield-surgery/E81008/ratings-and-reviews?currentpage=1 | Terrible service | 1 | Following a consultation with a Doctor on 16/01/23, I booked a follow up appointment for today, 02/02/23, at reception. When I arrived the receptionist said I didn’t have an appointment and offered me the 16/02/23! Or call in the morning, oh yeah, and be 30th in the queue!!
Disgraceful! | February 2023 |
E81008 | wheatfield-surgery | https://www.nhs.uk/services/gp-surgery/wheatfield-surgery/E81008/ratings-and-reviews?currentpage=1 | Patient rejected, go away, after 30 years. | 1 | After over 30 years at the GP, I have been seeing the shame 2 doctors during such time on on their advice stuck with the GP, I have been told to find another GP immediately as they will no longer (after a 30 day period) service any requests or appointments. At an age of 60+ and poor memory, such a large change with minimum notice is not easy to understand and manage. On calling they gave little consideration or understanding of the situation and were extremely rude and wanted to be rid of us. Avoid this GP as they don't care about their patients, only keeping their jobs easy and simple. | January 2023 |
E81008 | wheatfield-surgery | https://www.nhs.uk/services/gp-surgery/wheatfield-surgery/E81008/ratings-and-reviews?currentpage=1 | Pathetic service | 1 | Got kicked out 2 days in a row saying the times I booked and on my text where different from their system, the treatment and way I was spoken to were totally different to the white gentleman in front of me by the rude receptionist | October 2022 |
E81008 | wheatfield-surgery | https://www.nhs.uk/services/gp-surgery/wheatfield-surgery/E81008/ratings-and-reviews?currentpage=1 | Not a good practice | 1 | I rung the doctors yesterday for my scan results the lady told me I must ring in the morning for an appointment with a doctor to discuss my results. I rung this morning to be told I can not have an appointment until the 1st of September I think this is quite disgusting of them to tell me this and have to wait this long for appointment to speak with a doctor. | August 2022 |
E81047 | goldington-avenue-surgery | https://www.nhs.uk/services/gp-surgery/goldington-avenue-surgery/E81047/ratings-and-reviews?currentpage=1 | Great attitude, response and service | 5 | Having recently had a hip replacement, I found the surgery's initial consultation and referral system to be very professional and slick. Likewise my post-op care when they made an appointment for clips to be removed on the day requested - and the treatment was carried out quickly, efficiently and with good humour. | November 2023 |
E81047 | goldington-avenue-surgery | https://www.nhs.uk/services/gp-surgery/goldington-avenue-surgery/E81047/ratings-and-reviews?currentpage=1 | Fantastic Nursing Team | 4 | All my experience of the nursing team at GA Doctors has been positive. From vaccinations for holidays to asthma consultations and other routine check ups, the nurses are always very informed and answer any questions, helpful and compassionate in their manner. They give you their time and listen carefully, the appointments never feel rushed yet they somehow run on time! | April 2023 |
E81047 | goldington-avenue-surgery | https://www.nhs.uk/services/gp-surgery/goldington-avenue-surgery/E81047/ratings-and-reviews?currentpage=1 | Good surgery | 3 | I came for a appointment to see a docror who was lovely to me,my problem was solved as to what was wrong,doctor had to send pictures to dermatology got my diagnosis and was given a prescription picked up the meds from chemist thats when prob started i have the meds utterly confused how to use them properly chemist didnt know either,they gave me a copy of prescription im still confused how or in what order to supply the ointments to my body as i have 3 diff ones,still do not know im useing them and hoping its in right order just confused | January 2023 |
E81047 | goldington-avenue-surgery | https://www.nhs.uk/services/gp-surgery/goldington-avenue-surgery/E81047/ratings-and-reviews?currentpage=1 | Care and immediate action from my doctor | 5 | I came to see my doctor who quickly saw I was struggling to breathe and put me on oxygen and called an ambulance. My doctor and two nurses then stayed with me until the paramedics arrived and took me to hospital. This was very good attention from my doctor and deserves praise. | January 2023 |
E81047 | goldington-avenue-surgery | https://www.nhs.uk/services/gp-surgery/goldington-avenue-surgery/E81047/ratings-and-reviews?currentpage=1 | Very good practise | 5 | The pharmasist very good helpfull,was having trouble with meds sorted it for me,the nice lady on reception was nice on the phone,yes you have to wait in a que,but worth it to get sorted,ive been a patient here for well over 30 yrs top surgery. | October 2022 |
E81047 | goldington-avenue-surgery | https://www.nhs.uk/services/gp-surgery/goldington-avenue-surgery/E81047/ratings-and-reviews?currentpage=1 | Excellent service | 5 | Very kind receptionists and excellent nurses who were so lovely in their attention to detail in dealing with a wound that needed care twice a week. This surgery should be proud of the way they deal with patients in a ever changing and difficult environment. | October 2022 |
E81047 | goldington-avenue-surgery | https://www.nhs.uk/services/gp-surgery/goldington-avenue-surgery/E81047/ratings-and-reviews?currentpage=1 | Great practice | 5 | I would just like to leave a 5* review for the support I have received from Dr Standbridge during my period of illness. I had a face to face first, followed by a weekly phone consultation for two weeks (face to face was offered). The service was excellent and through with no time pressures. I felt Dr Standbridge listened and understood my issues and felt with it efficiently. | October 2022 |
E81047 | goldington-avenue-surgery | https://www.nhs.uk/services/gp-surgery/goldington-avenue-surgery/E81047/ratings-and-reviews?currentpage=1 | Perfect experience | 5 | I had my health review today with an amazing health care assistant. She was kind, friendly and running on time! She was all the things you would want when meeting someone at the surgery.
Thank you very much | September 2022 |
E81031 | great-barford-surgery | https://www.nhs.uk/services/gp-surgery/great-barford-surgery/E81031/ratings-and-reviews?currentpage=1 | Do not read instructions ! | 1 | I have only had a few GP's Surgery's in my life and all have been wonderful ... until now.
Three times I requested my prescription to be doubled so that I wouldn't have to keep going tovthe surgery every single month ... the dispensery even read it out when I went there, but still got it wrong. So I have now gone to Pharmacy2U to be delivered ...... but they have contacted me saying they have tried twice to get authorisation from my GP but nothing.
Am now looking for different practice.
I suffer from white coat syndrome and this practice make it 10 times worse ! | September 2023 |
E81031 | great-barford-surgery | https://www.nhs.uk/services/gp-surgery/great-barford-surgery/E81031/ratings-and-reviews?currentpage=1 | Excellent Service | 3 | Received a home visit from a paramedic attached to the surgery. This person was professional, polite and extremely kind during the visit. They were a credit to themselves and the surgery. | June 2023 |
E81031 | great-barford-surgery | https://www.nhs.uk/services/gp-surgery/great-barford-surgery/E81031/ratings-and-reviews?currentpage=1 | Great Support and Help from Everyone | 5 | I recently injured my shin, necessitating a skin graft.
The help and encouragement I received from everyone at the surgery was absolutely splendid. I was offered a 30 minute nurse appointment , during which another nurse and a GP were called in , to discuss my needs.
In my frequent contacts with the surgery, the receptionists were unfailingly helpful.
I am hugely appreciative of all the kindness and concern that has been, and continues to be, shown to me.
My grateful thanks to all. | April 2023 |
E81031 | great-barford-surgery | https://www.nhs.uk/services/gp-surgery/great-barford-surgery/E81031/ratings-and-reviews?currentpage=1 | Just awful | 1 | After barely visiting my GP for the last 15 years I have had reason to over the last 6 months. I have been booked in with the wrong doctor, been spoken to by one particular receptionist in such a rude, sarcastic and dismissive way that I almost cried (I am not a crier, but when you are at a low ebb and feeling dreadful, some things can be the final straw), and not once have my prescriptions been completely right. As far as my treatment itself goes, I feel like I am going around in circles. I don't feel listened to at all. You are rushed out of the room, talked over, one GP completely denied that I had told them something that I have brought up with them several times. I even thought of booking a private GP appointment just to see if someone else would at least really listen to what I am saying, but unfortunately, I cannot afford to. I have dealt with this surgery for many years, not for myself but for my children at various stages, and they absolutely were not like this ten or even five years ago. The service, from reception, dispensary and most of all the GPs themselves has taken such a nose dive over the last 4 or 5 years. Certainly pre-covid. As I said before, I don't feel I have been listened to and feel very unsupported by what used to be an excellent GP Practice. It's all tick boxes and forms, there is just no care at all. | January 2023 |
E81031 | great-barford-surgery | https://www.nhs.uk/services/gp-surgery/great-barford-surgery/E81031/ratings-and-reviews?currentpage=1 | A very grateful patient. | 5 | I have needed lots of assistance from the surgery during the past year in particular and feel very impressed by the calm and patient service and time taken to help that I have received from all members of staff, especially considering the enormous pressure that everyone is under and has been during the past 2 years. Most recently I have needed help with accessing the type of Covid booster vaccine that I require and I turned to the surgery due to this help being unavailable elsewhere and I have received further helpful assistance, (I am unable to specifically name the person that has helped me with this but thank you). All in all my experience has been a good one and I am extremely grateful, thank you. | December 2022 |
E81031 | great-barford-surgery | https://www.nhs.uk/services/gp-surgery/great-barford-surgery/E81031/ratings-and-reviews?currentpage=1 | Terrible and rude receptionists | 1 | The receptionists are always rude
You call from 8am
One person manning phone, get through 30 minutes later told all appointments gone and to ring 8am....tell her you did, told to go to a walk in centre ring 111, or A and.E...no help in even getting a doctor to call
No wonder A and E jammed, when surgery is telling you to go hospital, every time too...even the docs if a phone appointment tell you to go A and E cse they can't fit you in.....
A terrible place
No care
Rude, rude. Rude | December 2022 |
E81031 | great-barford-surgery | https://www.nhs.uk/services/gp-surgery/great-barford-surgery/E81031/ratings-and-reviews?currentpage=1 | Outstanding care, attention and human service | 5 | There is no doubt that the urgent diagnosis of my brain tumour was facilitated by the amazing attention provided to me when I consulted the GP. I was referred to Bedford hospital within 2 days for a scan which revealed a large tumour and subsequent emergency referral to Addenbrookes hospital for an emergency 16 hour brain surgery for the tumour resection.
The staff at Great Barford surgery have been incredibly supportive to me in my recovery, ensuring that follow up appointments with the GP are made quickly, further support with the sick notes for work and additional care co-ordination and assistance.
Without the observational and diagnosis skills of the GP, I would not be here to write such a well-deserved positive review of this practice.
I am indebted and hugely thankful. | September 2022 |
E81031 | great-barford-surgery | https://www.nhs.uk/services/gp-surgery/great-barford-surgery/E81031/ratings-and-reviews?currentpage=1 | Over an hour on hold! | 3 | I have been trying to get through to the Surgery for over an hour now, despite the automated message saying that someone would be with me shortly, and i have now abandoned the call. Is it worth the Surgery investing in some sort of telephony technology that could provide the caller with info about where they stand in the queue? The caller could then make a more informed decision as to whether to continue to hold. I appreciate that the surgery is busy but over an hour and still not getting through is hugely frustrating. | May 2022 |
E81031 | great-barford-surgery | https://www.nhs.uk/services/gp-surgery/great-barford-surgery/E81031/ratings-and-reviews?currentpage=1 | So Helpful | 5 | We have lived in the village for 4 months and have used the practice on many occasions picking up prescriptions and also a referral to a consultant all carried out quickly and in a helpful and friendly manner what more can you ask | April 2022 |
E81031 | great-barford-surgery | https://www.nhs.uk/services/gp-surgery/great-barford-surgery/E81031/ratings-and-reviews?currentpage=1 | Excellent referral | 4 | I offer my sincere thanks to the locum who saw me in April 2022 (who this site unfortunately does not allow me to name). She referred me urgently to Bedford Hospital where I received excellent and prompt cancer treatment and I am now in remission. Had she not done so at that time then the cancer would have spread. Thank you. | April 2022 |
E81007 | harrold-medical-practice | https://www.nhs.uk/services/gp-surgery/harrold-medical-practice/E81007/ratings-and-reviews?currentpage=1 | request staff to reduce infection risks | 3 | Not impressed by nurse coughing repeatedly and not wearing a mask, in a small consulting room without much airflow. Glad I had my mask but very much hoping I didn't catch something. We all need to take care not to spread flu, covid or anything else - and it's not fair to patients or in line with medical ethics to put them at added risk. I can't afford time off with a nasty cold or flu, let alone covid. | November 2022 |
E81007 | harrold-medical-practice | https://www.nhs.uk/services/gp-surgery/harrold-medical-practice/E81007/ratings-and-reviews?currentpage=1 | Absolutely lovely practice | 5 | Harrold is the best surgery I have ever been with. All the doctors are great but just want to take time out to mention the receptionist amd admin staff. They really are so lovely. They go out of their way to help you, they are always so polite when you ring. Also the new nurse that does the bloods is absolutely amazing! The reception manager is the best she really is a credit to the surgery! Absolutely lovely practice!! | October 2022 |
E81007 | harrold-medical-practice | https://www.nhs.uk/services/gp-surgery/harrold-medical-practice/E81007/ratings-and-reviews?currentpage=1 | lack of meds | 2 | I have asthma stomach ulcer depression my meds are not being delivered to my home I'm going without meds I cant get taxi to anxious I don't have a car so I can't get to gp | May 2022 |
E81049 | priory-medical-centre | https://www.nhs.uk/services/gp-surgery/priory-medical-centre/E81049/ratings-and-reviews?currentpage=1 | Great if you like canceled appointments | 1 | I had appioment at 9:30 i left my house and about half way there before i recived a call saying they have to cancel the appioment this appointment has been rescheduled 3 times with less then a hours notice i have austim this makes it very hard to arange my some thing like this seems keeps happening sevice is poorly run go with priory medical practice if you like to be let down at short notice they happly pull another date and time out of the hat to give u hope then on the day call you to cancel | January 2023 |