text
stringlengths 12
186
| label
int64 0
2
|
|---|---|
@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help. | 0 |
@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do? | 1 |
@JetBlue need flight to ATH from PDX. Do you coordinate with other airlines? | 1 |
@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger | 0 |
@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail | 0 |
@AmericanAir can I get a free ticket to Hawaii for being fabulous | 1 |
@AmericanAir do you still use DC9's? | 1 |
@united Looking forward to flying with you guys as well !! | 2 |
@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks. | 0 |
@JetBlue Definitely! Lots of announcements and the app is great. | 2 |
@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine. | 0 |
@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us. | 2 |
@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir | 0 |
@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me? | 0 |
@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails | 2 |
@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information | 0 |
@united Thanks to supervisor Miriam who provided me with great customer service. #finally | 2 |
@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!! | 0 |
@JetBlue or she ;) | 1 |
@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened | 0 |
@AmericanAir Ps, I was right. | 1 |
@AmericanAir another day another grievance with this airline. No customer service | 0 |
@USAirways I left my son's Duke hat on flight #1761 last night. It says "Mason" on the back. Any way of locating it? Thanks in advance! | 1 |
@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD | 0 |
@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse | 0 |
@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa | 1 |
@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport 1/2 | 1 |
@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee??? | 1 |
@AmericanAir 4285. Apparently we鈥檙e told, staff on the ground keep promising to come and they don鈥檛. | 0 |
@AmericanAir overall lack of attention or foresight when managing flights. | 0 |
@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn | 1 |
@USAirways
Good news, we got fixed. | 2 |
@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper | 0 |
@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do? | 0 |
@united thanks, i made it. | 2 |
@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers. | 0 |
@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail | 0 |
@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease | 0 |
@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under "Flight Status":? Thx! | 1 |
@SouthwestAir I notice that there are separate buttons for "guitar" and actual "music" in this pic. Some bands should take note of this. | 1 |
@USAirways 4473. She just called to say it's a runway clearing problem of all things. | 1 |
@AmericanAir I know. Just a little cold weather humor. :) | 1 |
@JetBlue no. Did not catch his name. I am sure Jason will know. | 1 |
@JetBlue Great thank you! | 2 |
@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in | 1 |
@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired | 0 |
@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5? | 1 |
@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either. | 1 |
@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks. | 0 |
@JetBlue ..... No crew at our gate. | 0 |
@united Thanks. Got it straightend out last night. | 1 |
@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement? | 0 |
@SouthwestAir need assistance getting an extension on a flight that has expired. | 1 |
@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:) | 2 |
@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing. | 2 |
@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at JetBlue | 2 |
@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream. | 2 |
@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight. | 0 |
@JetBlue currently dancing in the terminal. love Stevie! | 2 |
@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 馃槥 please we need That baggage | 0 |
@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory. Please evaluate asap. | 1 |
@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;) | 1 |
@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :( | 0 |
@SouthwestAir thanks for the follow up. So glad to get my bag back. | 2 |
@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday? | 1 |
@USAirways No Problem - he was the only person in the airport who would help :) | 2 |
@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt | 0 |
@SouthwestAir Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait! | 0 |
@SouthwestAir yes I was everything worked out great | 2 |
@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think | 0 |
@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail | 0 |
@AmericanAir Mad love http://t.co/4ojrSDWPkK NYC- | 2 |
@AmericanAir Its not that I wasn't offered "perks" by @USAirways. I ASKED and was told, "NO." #thenewamerican | 0 |
@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade. | 0 |
@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks! | 1 |
@USAirways sits on a throne of lies | 0 |
@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands. | 0 |
@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM? | 1 |
@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers | 0 |
@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now. | 0 |
@USAirways please keep Emily at you gso airport ticketing on staff she is amazing | 2 |
@JetBlue glad you like it. Feel free to steal it. | 2 |
@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by 鉁堬笍鉁岋笍 | 0 |
@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates. | 1 |
@united yes, after this awful weather it appears I can get home | 1 |
@united just touched down in Miami - not too far off , Nicely done united 馃憤 | 2 |
@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait | 0 |
@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same | 2 |
@AmericanAir keep trying to call to change reservation and you keep hanging up on me | 0 |
@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice. | 2 |
@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed | 0 |
@united thx for update | 2 |
@united of course not. The inflight crew was great! | 2 |
@SouthwestAir thanks for the info and the quick response! | 2 |
@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins | 0 |
@united they have access to the dial that makes it faster do they? | 0 |
@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w | 1 |
@united no they were to busy taking to each other and I needed to get to an audition. | 0 |
@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers | 0 |
@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate. | 0 |